客户满意度调查表(英文)

承蒙贵公司长期以来对本公司业务发展的大力支持，使本公司业务日益蒸蒸日上，为感谢贵公司的厚爱敝公司特拟定本调查表请您拨冗填写，您的珍贵意见，敝公司将列入今后改善的重点，谨此致谢！Thank you for your valuable support to Sunway. In order to give you better service in the coming days, we will appreciate if you can fill this customer satisfaction survey and give us your feedbacks, and we will improve in the following days, Thank you.
公司全称Company full name：
填表人Filled by：（加盖公章Stamp） 填表日期Date： 年Y 月M 日D
谢谢您的合作，我们非常重视您的宝贵意见！(请于七个工作日内回传至：0755-********或E-mail给您对应的客服人员)Thanks for your cooperation; your comments will be valued! (Please feedback to: 0755-******** or your corresponding customer service personal within 7 working days)。

客户满意度调查表英文版Customer Satisfaction InventoryInventory Number:JL/BG 34 01Customer Name Record Number.Product Name. Purchasing TimeContact Contact PersonDear customer:Hello!In order to offer you better servce and make our quality, shipment, and service best match your needs, we devoloped this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!一、Product Quality:1、Which do you value most when you purchase a good quality product?□product itself □company reputation □company strength □company aftersale service2、Which gualilty indicators do you pay more attention to?□designs □technics □stability □functions □(others)3、Are you satisfied with our design?□very satisfied□just so so，Your comments or suggestion on this:□not satisfied，Your comments or suggestion on this:4、Are you satisfied with our packing?□very satisfied□just so so□not satisfiedYour comments or suggestion on this:5、What do you think of our quality?□excellent □very good □fair □poor □very poorYour comments or suggestion on this:二、Product Price1、Compared with other suppliers, what do you think of our price?□pretty low □low □almost same □high □higher2、Compared with other suppliers, do you think ours gains high cost-effective?□pretty high □high □almost same □lower than others □pretty lower than others Your comments or suggestion on this:三、Sevice:1、What do you thinks of our service?(1)before sale service:□excellent □very good □fair □poor(2)sale service:□excellent □very good □fair □poor(3)aftersale service:□very good □fair □poor2、Do you think our products are very popular in your market?□very popular □fair □no3、Which do you think affects the market most?□brand popularity □product quality □service □price □(others) 4、What about our sale policy?□excellent □very good □good □poor □disappointed5、Do you satisfied with our service for your feedback?(1)timeliness:□excellent，quick response to our feedback□good，response within one day after we feedback□poor, comes too late(2)dealing result:□excellent□fair□poor8、What do you think of our shipment:□excellent, shipped earlier sometimes □always on time □delays sometimeYour other comments and suggestions: Signature:Date:。

研究生姓名培养院系 ______________________ 专业学位名称翻译硕士专业（mti）指导教师学位级别硕士2012年 10月 15日填开题报告须知一．选题原则1．从本学科出发，应着重选对国民经济具有一定实用价值和理论意义的课题。

做出结果，特别是对实验条件等要有恰当的估计。

4．要结合导师的科研任务进行选题。

5．要根据研究方向及自己的基础和特点，在查阅文献和分析资料的基础上提出论文题目或选题范围，并与导师共同确定。

二．基本要求150初进行。

3．书写格式：（1）论文形式：①翻译项目：（译文+报告）或②实验报告：（细节+报告）或③研究论文：（理论+研究）（2）论文题目（或选题范围）（3）开题者个人基本资料（4）翻译项目、翻译实验或研究论文基本信息陈述；（5）研究的意义;（6）研究现状及存在的问题;（7）论文研究方法及材料（8）论文主要研究内容（9）论文工作进度安排（10）论文开题准备过程中存在的问题（11）开题者签名（12）参考文献：按《中国翻译》期刊出版的样式为准。

（13）附录：“所选的文本，已翻译的部分或全部译文”。

4．开题报告通过后，可进入论文工作实施阶段。

未获通过者，可在1～2月内补作开题报告。

5．研究生先按此要求书写开题报告及论文工作计划，开题报告通过后，再填写到此表上。

开题报告论文提纲论文工作计划篇二：mti开题报告参考模板【实习报告+实践报告】mti学位论文开题报告参考模板一、重要岗位的实习报告the proposal of the translation internship report（注：在实习报告标题中应注明实习岗位——项目经理project manager、项目翻译translator/interpreter、项目审校proofreader。

）摘要关键词abstractkey words1. 翻译实习概述an overview of the translation internship 1.1 实习背景background of the translation internship应简要交待本次翻译实习机会的由来和获取途径，并说明所实习的岗位是什么、在实习单位的定位是什么、其岗位职责是什么。

调查问卷模板,英文篇一:大学生消费调查问卷英文版Students' Consumption QuestionnaireHello:I organized the survey in order to understand some cases about college students’ consumption. Please take a fewminutes to fill out this questionnaire carefully. Thank you for your support !The basic situation:1.Gender: A. Male B. Female( )2.Grade: A.FreshmanB.sophomoreC.JuniorD.Senior ( )3. Institute: ______________ Professional: _________________Multiple-choice questions:1.Your family economic circumstances: ( )A. RichB. GeneralC. Not good2.Monthly consumption amount: ( )A 500B 500-1000C 1000-1500D .Higher than 15003.The main source of your living expenses: ( ) (Multiple1choice)A. Parents’ giveB. Work-studyC.ScholarshipD. Do part-time job F.Others4.Your monthly expenses mainly used on what aspects: () (Multiple choice)A. FoodB. Transportation, communicationsC. Clothes, jewelry, cosmeticsD. Study costs (books printing and copying)E. Internet consumerentertainment, communicationF. Internet consumptionG. LoveH. Others5.Your monthly phone charges: ( )A .50B. 50-100C .100-150 D .More than 1506.Your monthly spend of learning (including stationery, books, photocopying): ( )A.less than 50B.50-100C.100-150D.More than 1507.On what you are keen on, will you spend lots of money because of can’t controlyourself:( )A. AlwaysB. SometimesC. NeverD. Others8.When you are a consumer, what factor do you consider most : ( )2A. Whether the money is enoughB. The usefulness of goodsmodity gradeD. Others9.Your Consumption patterns: ( )A. Better to save more moneyB. Well planned before spending moneyC. Don’t care spend how much moneyD.Others10.When you want to buy something, but don’t haveenough money, you will: ( ) A. Turn to parents for money B. Save money by yourselfC. To borrow money from classmates, friendsD. Give up buying11.For the following general propensity to consume, you are inclined to agree with what:( )A. Mainly affordableB. Both affordable and high standardC. The pursuit of high standards as far as possibleD. It all depends12.Do you have billing habits on spending: ( )A. All expenditures are recordedB. Some relatively largeexpenditures are recorded3C.Seldom do this recordD. Never do this13.What do you think of your financial ability: ( )A.Poor, don’t have spending plansB. In generalC.Have strong financial capacity14.When you get a period of time the cost of living, you basically have what arrangements:( )A. Save part of the money first, the rest of the as this period with the cost of livingB. Do a budget of this period,completes the consumption planC. Go to buy or want to buy what they want immediatelyD. No arrangement, it all depends15.In terms of the overall situation, how you look at thesurrounding classmates the current consumption situation: ( )A. Is too highB. More in line with actualC. LowD.Others篇二:客户满意度调查表-英文版Customer Satisfaction Inventory篇三:调研问卷模板英文版? The questionnaire should be completed by resident aged 18 or over living at this address. ? Please read each question4carefully and tick a box to indicate your answer.? In most cases you will only have to tick one box but please read the questions carefully as sometimes you will need to tick more than one box. ? Answer the next question unless asked otherwise.? Once you have finished please take a minute to check you have answered all the questions that you should have answered. ? The survey consists of 7 pages and should take no longer than 10 minutes to complete. ? If you have any queries about the questionnaire please do not hesitate to contact Miller Associates on 023 8081 2329 ? Once you have completed the questionnaire please return in the pre-addressed envelope supplied by 24 September 2008. You do not need to add a stamp ?If you cannot find or did not receive the pre-addressed envelope please send to Miller Associates, Freepost (S) 4120), TOTTON,Southampton, SO40 7EW (you do not need to add a stamp) or call 023 8081 23292.somewhere a good place to live? And thinking about your local neighbourhood (within 15-20 minutes walking5distance of where you live), which of the things below, if any, do you think most need improving? Please tick up to FIVE3.Overall, how satisfied or dissatisfied are you with this neighbourhood as a place to live? Please tick one box only4.How strongly do you feel you belong to your local neighbourhood? Please tick one box only5.Would you say your local neighbourhood is a place you enjoy living in? Please tick one box onlyb.c.Please tick one box onlyTo what extent do you agree or disagree that Basingstoke town centre is a safe place? Please tick one box onlyTo what extent do you agree or disagree that other parts of the borough are safe places generally? PleaseThinking about your local neighbourhood, how much of a problem do you think are……. Please tickone box per row7.68. Generally how safe do you feel in the following situations? Please tick one box per row9. If you do not feel safe in any of these situations, why do you say this? Please write in beloweach of the following……….? Please tick one box per row11a. Of the following, who do you think contributes significantly to improving the safety of living in thisarea? Please tick as many as applyb.12a. In order for patrols in this area to be most effective in tackling crime (e.g. burglary, assault), which of the following do you feel it is most important for them to have? Tick as many as apply 12b. In order for patrols in this area to be most effective tin tackling anti social behaviour (e.g. groups on the streets, vandalism, noise), which of the following do you think it is most important for them to have? Tick as many as apply12c. And which do you think it is most important to have? Pleasetick two onlyfrom different backgrounds get on well together? Please tick one box only714. To what extent do you agree or disagree that the following groups in your local neighbourhood are able to get the services and support they need? Please tick one box per row15. To what extent do you agree or disagree with each of the following? Please tick one box per row16. Thinking about your local community facilities (e.g. village hall, community centre), how satisfied areyou with each of the following? Please tick one box per row8。

客户满意度调查表尊敬的客户：首先衷心地感谢您们对我XX公司的支持与厚爱！为了真正帮助敝司在质量与交期和服务方面满足贵司，敝司特此对客户将每半年进行客户满意度调查评估，调查时间为1-6月与7-12月。

敬请贵司收到《客户满意度调查表》后，如实填写，以便敝司改善不足，为贵司提供最佳的服务。

一、下列问题请贵司在适当的空格内打分表示，质量方面问题请贵司的品质部进行评分，交期及价格由采购评估，售后服务及沟通由品质和采购共同评估。

二、各同行业供应商中本司排位：贵司家供应商中，我司排在第位客户签名：品质：日期：采购：日期：客户满意度调查表尊敬的客户：首先衷心地感谢您们对我深联公司的支持与厚爱！为了真正帮助敝司在质量与交期和服务方面满足贵司，敝司特此对客户将每半年进行客户满意度调查评估，调查时间为1-6月与7-12月。

敬请贵司收到《客户满意度调查表》后，如实填写，以便敝司改善不足，为贵司提供最佳的服务。

一、产品/制程技术方面1.您对于深联所提供的产品技术，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意2.您对于深联在贵公司的心产品开发过程中的配合度，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意3.您对于深联主动提供具竞争力的新技术/制程及咨询方面，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意4.您对于深联目前的技术联络窗口处理问题的及时性方面，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意二、产品质量服务方面5.您对于深联目前提供的产品质量状况，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意6.您对于深联在处理产品质量问题上的反应速度，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意7.您对于深联在处理产品质量问题上的服务态度，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意三、产品价格/交期方面8.您对于深联目前在产品的如期交货（On Time Delivery）状况，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意9.您对于深联在因应客户需求、弹性调整交期方面，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意10.您对于深联目前的订单生产所需时间（Lead time），感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意四、配合度方面11.您对于深联业务人员的联络管道之便利性，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意12.您对于深联品管人员的联络管道之便利性，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意13.您对深联的报价及时性方面，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意14.您对深联在EQ处理方面，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意五、总论15.综合以上各个问题，您对于深联所提供的整体服务，感到□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意16.相较于您现有的其他印刷电路板供应商，您觉得深联在所有供应商中，在迅速对于客户需求做出反应方面，可被评定为□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意17.相较于您现有的其他印刷电路板供应商，您觉得深联的整体竞争力是□1.极不满意□2.不满意□3.尚可接受□4.满意□5.非常满意18.在如下项目中，您认为哪项是您最关心或最需要深联进行重点改善的，请指出：□1. 技术□2.质量□3.交期□4.价格□5.配合度19.贵司是否有其他的需求及期望请说明如下：公司：填表人：填表日期：年月日。

表示项目各个阶段的英文项目分为不同的阶段，每个阶段都有相应的英文名称和任务。

以下是常见项目阶段和对应的英文表述。

1. 立项阶段（Initiation Phase）立项阶段是项目启动的第一步。

在该阶段，团队需要确定项目的目标、资源、时间细则、风险等方面的问题。

具体任务包括：- 分析组织需求，制定项目目标（Analyze organizational needs and define project objectives）- 确定项目所需资源，如人力、资金、IT等（Identify necessary resources）- 制定项目时间表，明确各个阶段的交付时间（Develop project timeline）- 评估项目风险，并制定应对方案（Assess project risks and develop risk mitigation strategies）- 编制项目推广计划，为项目得到高层的支持（Develop project proposal and gain executive support）2. 规划阶段（Planning Phase）规划阶段是项目实施的前期准备工作，包括明确项目目标、任务、成本和时间资源，以及项目组成员职责、时间表和项目管理方法。

具体任务包括：- 明确项目目标、任务、里程碑和成果（Define project scope, goals, milestones and deliverables）- 制定项目计划，包括时间表、资源分配和负责人（Develop project plan, including timeline, resource allocation and assigned responsibilities）- 制定项目质量管理计划，确保项目交付物符合规定标准（Develop quality management plan, ensuring project deliverables meet established standards）- 制定项目沟通计划，确保各个项目成员之间的沟通有效（Develop communication plan, ensuring effective communication between project team members）- 制定项目风险管理计划，评估和控制风险（Develop risk management plan, assessing and controlling project risks）3. 实施阶段（Execution Phase）实施阶段是项目正式开始实施和开展工作的阶段。

CustomerSatisfactionQuestionnaire
NO：
Customer Name
Date
Contact Person
DearGentlemen/Women:
Thanks for your long time supporting and concerning!In order to offer you better service and make our quality, shipment, and service best match your needs, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
一、Product Quality：
1、Which do you value most when you purchase a good quality product?
□product itself□company reputation□company strength□company after-sale service
□pretty high□high□almost same□lower than others□pretty lower than others
三、Service
1、What do you thinks of our service?
(1)before sale service：□excellent□very good□fair□poor
二、Product Price

ITIL术语中英文对照表Absorbed overhead 可分摊间接费用Absorption costing 吸收成本法，完全成本法Acceptance 验收Acceptance environment 验收环境Acceptance test 验收测试Access control 访问控制Accounting 会计核算Accuracy 准确度Action lists 行动列表Activity Based Costing (ABC) 作业成本法（ABC）Adaptive maintenance 适应性维护Additive maintenance 补充性维护Adjustability 可调整性Agreed Service Time (AST) 约定服务时段Alert 告警Alert phase 告警阶段Allocated cost 可直接分配成本Application 应用，应用系统Application maintenance 应用维护Application management 应用管理Application sizing 应用选型Application software 应用软件Apportioned cost 待分摊间接成本Architecture 架构Archive 存档Asset 资产Asset management 资产管理Assurance 保证Attributes 属性Audit 审计Auditability 可审计性Authentication 验证Authenticity 真实性Authorisation 授权Automatic Call Distribution (ACD) 自动呼叫转发（系统）（ACD）Availability 可用性Availability management 可用性管理Availability Management Database (AMDB) 可用性管理数据库（AMDB）Backup 备份Balanced Scorecard (BSC) 平衡计分卡Baseline 基线Baseline security 安全基线Batch processing rate 批处理速度Benchmark 标杆Biometrics 生物测定学BS7799 BS7799Budgeting 预算编制Bug BUG（也可形象地译为“臭虫”）Build 构建Building environment 构建环境Business 业务，商业Business capacity management 业务能力管理Business Continuity Management (BCM) 业务持续性管理（BCM）Business function 业务功能，业务职能部门Business Impact Analysis (BIA) 业务影响分析（BIA）Business process 业务流程Business recovery objective 业务恢复目标Business recovery plan framework 业务恢复计划框架Business recovery plans 业务恢复计划Business recovery team 业务恢复小组Business Relationship Management (BRM) 业务关系管理（BRM）Business request 业务请求Business Unit (BU) 业务单元（BU）Bypass 临时措施Call 呼叫Call center 呼叫中心Capacity Database (CDB) 能力数据库（CBD）Capacity management 能力管理Capacity plan 能力计划Capacity planning 能力规划Capital investment appraisal 资本投资评估Capitalization 资本化Category 类别，分类Central point of contact 联络中心Certificate 证书Certification Authority (CA) 认证机构（CA）Certify 认证Change 变更Change Advisory Board (CAB) 变更顾问委员会（CAB）Change Advisory Board /Emergency Committee(CAB/EC)变更顾问委员会/应急委员会（CAB/EC）Change authority 变更授权Change builder 变更构建者Change control 变更控制Change document 变更文档Change history 变更历史Change log 变更日志Change management 变更管理Change manager 变更经理Change model 变更模式Change processing 变更处理Change Record 变更记录Change request 变更请求Chargeable unit 计费单元Charging 计费CI level 配置项级别Clarity 易理解性Classification 分类，分级Clean desk 桌面清理，桌面整理Client 客户Cold stand-by 冷支持Command, control and communications 命令、控制和协调Communication facility 通信设备，通信设施Compatibility 兼容性Completeness 完整性Complexity 复杂性Component Failure Impact Analysis (CFIA) 组件故障影响分析（CFIA）Compromise 泄漏Computer 计算机Computer Aided Systems Engineering(CASE)计算机辅助系统工程（CASE）Computer center 计算机中心Computer operations 计算机操作Computer platform 计算机平台Computer system 计算机系统Computer Telephony Integration (CTI) 计算机电话集成（系统）（CTI）Confidentiality 保密性Confidentiality, Integrity and Availability (CIA) 保密性、完整性和可用性（CIA）Configuration 配置Configuration baseline 配置基线Configuration control 配置控制Configuration documentation 配置文档Configuration identification 配置标识Configuration Item (CI) 配置项（CI）Configuration management 配置管理Configuration Management Database(CMDB)配置管理数据库（CMDB）Configuration management plan 配置管理计划Configuration manager 配置经理Configuration structure 配置结构Configure 配置Connectivity 连通性Contingency manager 应急经理Contingency plan 应急计划Contingency planning 应急规划Contingency planning and control 应急规划及控制Continuity 持续性Continuity manager 持续性经理Continuous availability 持续可用性Continuous operation 持续运作Contract 合同Control 控制Controllability 可控性Cookie Cookie（也可形象地译为“甜饼”，译者注）Correctability 可纠正性Corrective controls 纠正性控制Corrective maintenance 纠正性维护Corrective measures 纠正措施Cost 成本，费用Cost effectiveness 成本效益Cost management 成本管理Cost unit 成本单元Costing 成本核算Countermeasure 防范措施Cracker 骇客CRAMM CRAMM（英国中央计算机与电信局行风险分析和管理的方法。

二、Product Price
1、Compared with other suppliers, what do you think of our price?
□pretty low□low□almost same□high□higher
2、Compared with other suppliers, do you think ours gains highcost-effective?
□fair
□poor
8、What do you think of our shipment：
□excellent, shipped earlier sometimes□always on time□delays sometime
Your other co(1)before sale service：□excellent□very good□fair□poor
(2)sale service：□excellent□very good□fair□poor
(3)after-sale service：□very good□fair□poor
Your comments or suggestion on this：
CustomerSatisfactionQuestionnaire
S/N：
Customer Name
Procurement Specifications
Contact
Contact Person
Dear Sirs:
Thanks for your long time supporting and concerning!In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!

Your comments or suggestion on this:_____________________________
----------------------------------------------------------------------------------------------------------------------------
CustomerSatisfactionQuestionnaire
No.:___________
CompanyName
ADD.
Tel.
Contact Person
Dear Sir/Madam:
Thanks for your long time supporting and concerning! In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
(2)Compared with other suppliers, do you think ours gains high cost-effective
□pretty than others□pretty lower than others
Your comments or suggestion on this:____________________________

顾客全面满意度的英文缩写在现代商业环境中，顾客满意度是企业成功的关键因素之一。

顾客满意度是指顾客对产品或服务的感受和评价，它直接影响着顾客的忠诚度和口碑传播。

为了更好地衡量和管理顾客满意度，人们发展了一种用于简洁表达的英文缩写，即CSAT（Customer Satisfaction）。

CSAT是一种常用的指标，用于衡量顾客对产品或服务的满意程度。

它通常通过调查问卷、客户反馈和市场研究等方式来收集数据。

CSAT的计算方法可以是定量的，也可以是定性的。

定量方法通常使用满意度评分，例如1到5或1到10的等级评分。

而定性方法则通过开放式问题或描述性评价来收集顾客的意见和建议。

CSAT的应用范围广泛，几乎适用于所有行业和企业。

无论是制造业、零售业还是服务业，都可以通过CSAT来了解顾客的需求和期望，从而改进产品和服务质量。

通过定期进行CSAT调查，企业可以及时发现问题和改进的空间，提高顾客满意度，增强市场竞争力。

除了CSAT，还有其他一些与顾客满意度相关的指标和缩写。

其中最常见的是NPS（Net Promoter Score）和CES（Customer Effort Score）。

NPS是一种用于衡量顾客忠诚度的指标，它通过问卷调查来评估顾客对企业的推荐意愿。

CES则是一种用于衡量顾客购买过程中所需努力的指标，它通过问卷调查来评估顾客对购买过程的满意程度。

尽管CSAT、NPS和CES等指标在衡量顾客满意度方面发挥了重要作用，但它们并不是万能的。

顾客满意度是一个复杂的概念，受到多种因素的影响，包括产品质量、服务质量、价格、品牌形象等。

因此，单一的指标往往无法全面反映顾客的满意程度。

为了更准确地了解顾客的需求和期望，企业应该综合使用多种指标和方法，进行全面的顾客满意度评估。

除了衡量顾客满意度，企业还应该关注顾客体验。

顾客体验是指顾客在购买和使用产品或服务过程中的感受和体验。

它包括产品的外观、功能、性能，以及服务的响应速度、友好程度等。

4s店英文专业术语4S店是指集销售（Sales）、配件（Spare parts）、售后服务（Service）和厂家认证（Survey）于一身的综合性汽车销售和服务机构。

在这篇文章中，我们将介绍4S店中常见的英文专业术语。

一、销售（Sales）1. Customer: 顾客2. Prospect: 潜在客户3. Salesperson: 销售员4. Sales manager: 销售经理5. Sales target: 销售目标6. Sales quota: 销售配额7. Sales volume: 销售量8. Sales forecast: 销售预测9. Sales contract: 销售合同10. Sales promotion: 销售促销11. Product demonstration: 产品展示12. Test drive: 试驾13. Price negotiation: 价格谈判14. Financing options: 融资选项15. Down payment: 首付款16. Monthly installment: 月付款17. Trade-in: 以旧换新18. Invoice: 发票19. Warranty: 保修二、配件（Spare parts）1. Spare parts department: 零配件部门2. Parts catalog: 配件目录3. Parts number: 配件编号4. OEM (Original Equipment Manufacturer): 原厂配件5. Aftermarket parts: 售后市场配件6. Genuine parts: 真品配件7. Compatible parts: 兼容配件8. Quality control: 质量控制9. Inventory management: 库存管理10. Order lead time: 订单交货时间11. Backorder: 补货12. Return policy: 退货政策13. Parts warranty: 零配件保修三、售后服务（Service）1. Service department: 售后服务部门2. Service advisor: 售后顾问3. Technician: 技师4. Maintenance: 保养5. Repair: 维修6. Diagnostic test: 诊断测试7. Service package: 服务套餐8. Service appointment: 服务预约9. Warranty claim: 保修索赔10. Recall: 召回11. Regular maintenance: 定期保养12. Oil change: 换油13. Tire rotation: 轮胎轮换14. Battery replacement: 电池更换15. Brake inspection: 刹车检查16. Engine tune-up: 发动机调整17. Service contract: 服务合同18. Customer satisfaction survey: 客户满意度调查四、厂家认证（Survey）1. Factory certification: 厂家认证2. Factory-trained technicians: 厂家培训的技师3. Authorized service center: 授权服务中心4. Brand licensing: 品牌授权5. Certification standards: 认证标准6. Inspection process: 检查流程7. Audit: 审计8. Compliance: 遵从性9. Quality assurance: 质量保证10. Warranty coverage: 保修范围11. Service quality evaluation: 服务质量评估这些专业术语可以帮助您更好地了解4S店的销售、售后服务和配件部门的相关工作和流程。

中英文客户满意度调查程序文件一、背景为了了解和分析中英文客户的满意度，以便进一步优化服务和提升客户体验，公司决定开展中英文客户满意度调查。

本程序文件旨在规范调查的流程和步骤，确保调查的准确性和可信度。

二、调查目的1. 了解中英文客户对公司产品和服务的满意程度；2. 发现并解决中英文客户对产品和服务的不满意之处；3. 收集中英文客户对公司产品和服务的改进建议；4. 评估公司在中英文客户心中的形象和声誉；5. 建立中英文客户满意度指标，为公司业务发展提供参考。

三、调查对象1. 中英文客户：包括公司已有客户以及潜在客户；2. 选择样本：根据客户群体进行随机抽样，确保样本具有代表性。

四、调查内容1. 产品质量：产品性能、品质标准、包装等；2. 服务满意度：响应速度、服务态度、专业能力等；3. 交付准时性：交货期、物流服务等；4. 售后支持：技术咨询、故障解决、维修服务等；5. 价格合理性：产品价格与性价比等；6. 其他：包括对公司形象与声誉的评价、改善意见及建议等。

五、调查步骤1. 确定调查方式：可采用线上、线下或混合方式进行调查；2. 设计问卷：根据调查内容设计中英文问卷，确保问题清晰、明确，避免歧义；3. 测试问卷：针对小规模用户进行问卷测试，确认问卷的可理解性和逻辑准确性；4. 选择样本：根据客户群体进行随机抽样，确保样本代表性；5. 发放问卷：向被调查对象发放问卷，可通过邮件、在线链接、手机短信等方式；6. 数据收集：统计和整理问卷信息，确保数据的准确性和完整性；7. 数据分析：采用统计软件对数据进行分析，得出客户满意度评分、结论及相关建议；8. 编写调查报告：将调查结果进行整理和总结，形成调查报告；9. 分享结果：将调查报告分享给内部相关部门，以便优化产品和服务；10. 客户回访：对特定不满意客户进行回访，了解他们的具体需求，作为改进的重要依据。

六、调查保密性对中英文客户的个人信息和调查答卷进行保密，仅用于内部分析和改进服务，严禁将其泄露给任何外部人员或机构。

TS16949客户满意度调查程序Customer Satisfaction Survey Product文件更改历史记录Amendment HistoryTS16949客户满意度调查程序Customer Satisfaction Survey Product1.0目的Purpose:规定一定的途径，调查客户对本公司产品或服务满意度, 以便本公司及时获取用以改进分析的数据，而谋求不断改进。

Specify the method to survey the customersatisfaction towards our product and service so that we can get the appropriate information and make continuous improvement.2.0范围Scope:适用于本公司客户满意度调查 Apply to customer satisfaction survey initiated by FP.3.0定义Definition: N/A4.0 职责Responsibility:4.1 总经理General manager：调查问卷内容评审；To review Survey Questionnaire调查结果分析，确定改善行动。

Survey result analysis, improving action confirmation4.2 项目部Director Program Director:收集和更新调查问卷 To collect and update the questionnaire改善行动的效果跟进。

To follow up the progress of improving actions.4.3 项目经理/项目助理 Program Manager / Program Assistant:发出调查问卷予客户，追进反馈问卷To send the questionnaire to the customer, and follow up the feedback改善行动的效果跟进。

2.2 您认为XX在达到贵公司要求的产量提升速度及数量方面的能力如何 What is your assessment on XX's abilities in ramping up yield 2 rate 2.3 您认为XX在按要求交期变更方面的能力如何？ How would you assess XX's flexibility to change according to your request? 2.4 您认为XX总体交货和急单配合如何？ How does PM perform urgent shipment or case？ 交货及价格/Delivery and Pricing 3.1 您认为XX在按时交货方面表现如何？ How is XX on-time delivery 3.2 您认为XX在回复交期方面表现如何？ How is XX's response time in replying delivery schedule? 3 3.3 您认为XX报价准时率如何？ Are you satisfied with XX's response in providing quotation? 3.4 您认为XX总体的交货配合度如何？ How does PM perform on delivery? 沟通方面/communications 4.1您认为XX的电话、传真和邮件系统的性能如何？ Is our telecommunication system able to meet your company's requirement? 4.2在与XX的业务人员的合作过程中，您认为他们的反应，专业度以及工作熟 练度如何？ Does XX's sales department meet your expectation? 4