[整理版]酒店专业术语

Advanced Deposit

A type of guaranteed reservation in which the lodging property has received cash payment in

advance for at least the first night’s lodging. You should reregister the guest.

Comp.

Stands for “complimentary rate” A guest receives something free of charge: a room, food and

beverages, other amenities, or services.

Confirmed Reservation

A reservation that lodging property has agreed to hold for a guest.

Corporate Rate

A special room rate available by request to any person on company business.

Day Rate

A special room rate for guests who arrive and depart on the same day; they do not stay at the

lodging property overnight.

Double Occupancy

A rate for two people in a room.

Flat Rate

A specific group rate agreed upon in advance by the lodging property and group. The rate does not

change based upon the number of guests staying in the room.

Guaranteed No-Show

A person who made a guaranteed reservation but did not register at the lodging property or cancel

the reservation. This person could be charged for the room.

Guranteed Reservation

A reservation that assures the guest that a room will be held until check-out time the day following

the guest’s arrival date or until another time set by the lodging property. The guest guarantees

payment for the room, even if it is not used, unless he or she cancels by a time specified by the

lodging property.

Late Arrival

A guest with a reservation who tells the lodging property that he or she ecpects to arrival after the

cut-off hour (usually 6 p.m.)

No-Show

A person who made a non-guaranteed reservation but did not register at the lodging property or

cancel the reservation.

Blocked Room

A specific room promised to a guest. This requires a manger’s approval.

Commercial Rate

The room rate agreed upon by a company and lodging property for al individual room reservation

made by company employees or others on company business.

Rack Rate

The standard (non-discount) rate set by management for a specific type of room.

Special Rate

A room rate other than the standard “rack rate.”

VIPs (Very Important Persons)

Guests who require special attention. VIPs are identified by the general manger, the sales staff, or

other managers.

Term

Early make-up requests

Blocked rooms

Vacant and dirty rooms

Stayover rooms

Late check-out rooms What It Means

Some guests ask to check in early. To help meet their needs, you

can ask housekeeping to clean rooms earlier than the normal time.

You may need to set aside a group of rooms for a tour group,

convention, or other function, and you may need to set aside special

types of rooms, such as nonsmoking or accessible rooms. When

rooms are set aside they are “blocked” and one else can reserve or

check into them.

This refers to rooms which guests have checked out of , but which

housekeeping has not yet cleaned. You won’t be able to check

anyone into these rooms until they are cleaned.

These rooms have guests who are not checking out that day. You

need to let housekeeping know when a guest is not checking out.

This term lets housekeeping know that guests want to stay in their

rooms past the standard check-out time.

Past Due Out : Guests who are due out and have not checked out by the posted check-out

time

Percentage of : Occupancy is determined by dividing the hotel occupied rooms by total Occupancy available room.

Permanent Room : 1) Room occupied by guests living in hotel on a permanent basis

2) Room used as office space on a permanent basis.

Pre-assigning : Setting aside rooms for reservations which have requested a specific room

type or rate.

Printer : Printers are used to type statements, rooming slips, and management

reports.

Quoted Rate : We provide the guest with the room and/or rate pacified on the

confirmation, regardless of availbility.

Change : when the Room rate is altered for a room which is already occupied.

Register : Process of putting a guest record into the hotel as an in-house guest.

Registration Card : Card used by all guests or register at check-in to the hotel

Repair and

maintenance : Department responsible for repairing anything in the hotel

Request : An arrangement for which room accommodations are booked in advance.

Guest History : Guest’s previous visits to our hotel eg. Address, length of stay, credit cards

used, room preference etc.

House Count : This term indicated the occupancy of the hotel at any time of the day. The

Hose Count is always a percentage, eg. If asked “what is the House

count,” your reply would by 95.5% or whatever.

House Use Rooms : 1) Room used permanently employees or staff.

2) Room used permanently for storage.

3) Rooms used as offices for hotel