酒店英语：酒店客房洗衣服务实用英语

Laundry Service洗⾐服务I have some shirts that need laundering, and I’d like my suit pressed.我有⼀些衬衫要洗，还有西装要熨。

Please send someone to pick it up.请你派⼈来拿吧。

I’d like to ask the laundry service.⿇烦你替我把⾐服拿去洗⼀下。

The rate chart is contained in the stationery folder in your dresser’s drawer.价格表在梳妆台抽屉⾥的信件夹⾥。

Would you please send someone to Room 511 to pick up laundry for me?你能派⼈到511房间来把我要洗的⾐服拿⾛吗？I want to have my shirts washed and my overcoat dry-cleaned. When can I have my laundry back?我想洗⼀下衬衫，⼲洗⼀下外⾐。

我什么时候能取回洗完的⾐服呢？I’ll have same-day service then.那我要当天服务吧。

Do I have to take the clothes to the laundry?是否需要把⾐服拿到洗⾐房呢？I have a silk dress which I don’t think is colorfast. Will the color run in the wash?我有⼀件丝质的裙⼦，我认为不会褪⾊。

洗⾐时会掉⾊吗？And the lining of my husband’s jacket has come unstitched. It might tear over further while washing.还有就是我丈夫的夹克衬⾥开线了，洗⾐时可能会变⼤。

Hotel Laundry Service ProcessIntroductionProviding quality laundry service is essential for hotels to ensure the comfort and satisfaction of their guests. This document outlines the step-by-step process involved in a hotel’s laundry service, ensuring efficiency and customer satisfaction.Step 1: Guest Laundry RequestThe hotel’s laundry service process begins when a guest makes a laundry request. This can be done through various means, such as filling out a laundry request form provided in the guest room or contacting the hotel’s housekeeping department directly. Guests typically provide details like the number of items, type of clothing, and any special instructions.Step 2: Collection of LaundryOnce the laundry request is received, the housekeeping staff or designated personnel is responsible fo r collecting the laundry from the guest’s room. They should follow a standard procedure, including knocking on the guest’s door, identifying themselves, and requesting permission to enter the room. The collected laundry should be carefully inspected for any damages or stains to inform the guest if necessary.Step 3: Laundry Tagging and RecordingAfter the laundry has been collected, it is crucial to label each item to avoid confusion and identify the respective guest. A unique identification number or code, such as the room number or the guest’s name, can be assigned to each garment. This information is recorded in the hotel’s laundry logbook or electronically in the laundry management system.Step 4: Sorting and Pre-TreatmentThe laundry is then sorted based on its type and fabric. Sorting helps to prevent color bleeding, and it ensures that the garments are washed at the appropriate temperature. Next, any necessary pre-treatment for stains or spots is done by following standard procedures and using suitable stain removers or detergents. This step ensures that stains are effectively treated during the washing process.Step 5: Washing and DryingOnce the sorting and pre-treatment processes are completed, the laundry moves to the washing and drying stage. Commercial-grade washing machines and dryers are commonly used in hotel laundry facilities. The laundry staff must strictly follow the manufacturer’s instructions for loading the machines, selecting the appropriate washing and drying cycles, and using detergent or softeners as required. Special care should be taken to handle delicate or sensitive fabrics.Step 6: Quality Control InspectionAfter the laundry is cleaned and dried, it goes through a quality control inspection process. Trained staff verifies the cleanliness, freshness, and overall condition of each item. Any missed stains, damages, or uncleaned areas are identified and corrected before the laundry proceeds to the next step.Step 7: Folding and PackagingFollowing the quality control inspection, the laundry is folded neatly and professionally. Each garment is arranged according to its type and guest identification. The folded laundry might be placed in individual plastic bags or packaging, which can be sealed and labeled with the respective guest’s roo m number or name.Step 8: Delivery or PickupFinally, the laundry is ready to be returned to the guest. Depending on the hotel’s policies, the clean laundry can be delivered directly to the guest’s room by the housekeeping staff or made available for pickup at a designated location. In either case, it is important to ensure that the laundry is promptly returned and handed over to the appropriate guest.ConclusionEfficiently managing a hotel laundry service requires a well-defined process that begins with t he guest’s laundry request and ends with the delivery or pickup of the clean laundry. Following these steps ensures that the laundry is handled with care, meets quality standards, and contributes to a positive experience for the hotel guests.。

A: Certainly, sir. Could you fill out the laundry form, please?
B: May I use your pen?
A: Sure. Here you are.
B: Thanks. Oh, I don't want these shirts starched.
B: What is the difference in price?
A: We charge 50% more for express, but it only takes 5hours.
B: And for same-day, will I get the dress and skirt back this evening?
洗衣时会掉色吗？
123．We'll dry-clean the dress.
我们将干洗这条裙子。
124．We'll stitch it before washing.
我们会在洗之前把衬里缝好。
125．When can I have my laundry back?
我何时能取回洗的衣服呢？
A: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage?

客房部常用英语1,You can call the housekeeping if you need laundry service.如果您需要洗衣服务,可以打电话 给房务中心.2,You can call the front desk directly if you need a taxi .如果您需要出租车,可以直接打电话 给前台.3,Thank you for waiting 让你久等了4,I will check with my supervisor.我得请示主管. (常用于回应客人的特殊要求)5,Could you hold the line ,please ?请不要挂断电话,好吗?6,Housekeeping . May I come in ?我是客房服务员,可以进来吗?7,May I do your room now ?我现在可以清理您的房间吗?8,What time would be better for you ?您什么时间合适呢?9,You can call the housekeeping when you want your room done ?当您需要清理房间时,可以给房 务中心打电话.10,Housekeeping .May I collect your laundry .客房服务员,我可以收您的送洗衣物了吗?11,I'm afraid it's too late for today's laundry .现在恐怕已经过了今天的洗衣时间.12,Breakfast is served from 7:00 to 10:00. 早餐是从上午 7 点到10 点供应.13,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗?14,I will contact with engineer to repair it .我马上联系工程师将它修复.15,I'm afraid the line is busy now. Would you like to try again?电话正占线.你愿意稍等一 下,让我再试一次吗?16,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?17,Please dial 8 first ,then the room number. 请在房间号前加拨8(内线拨打房间).18,For IDD line ,please dial 9 first ,then the country code,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.19,Just a moment, I will send an attendant to your room .请稍等,我将让一个服务去您的房间. Dept.餐饮部 餐饮部常用英语English for Food & Beverage Dept.。

【Laundry-Service】-客房洗衣服务英语口语【Laundry Service】客房洗衣服务英语口语2014-01-27→_→HOTELENGLISH经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。

我可以收您的送洗衣物了吗？G：Yes, it is the laundry bag.可以，在洗衣袋里。

M：Thank you ma’am. Is the laundry form in the bag?谢谢您，女士。

洗衣单放在衣袋里了吗？G：Yes, by the way, how long does it take for dry-cleaning? 是的。

对了，干洗需要多长时间？M：It usually takes two days.干洗一般需要两天。

G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要走了。

M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两小时的快速服务，不过要外加 50％的费用。

G：Well, if that’s the case.唉，也只好这样啦。

常用句型百宝箱1. 洗衣服务说明1) Can you send someone to Room 2587 to pick up my laundry? 您能不能派人到 2587 房取我的送洗衣物呢？2) I’d like to know how long your laundry service usually takes. 我想知道你们洗衣服务一般要多久时间。

3) For clothes received before 11:00 a.m., we’ll deliver them to your room by 9:00 p.m. the same day; and for those received before 3:00 p.m., you may get them back by noon the next day. 您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。

• Folding: a method of arranging clean clothing in an orderly manner, typically by folding it in half or thirds and stacking it neatly in a drawer or on a shelf. Proper folding helps keep clothing organized and wrinkle-free.
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services

（4）I want it washed by hand. ） 这个我要手洗。 这个我要手洗。 （5）It needs ironing. ） 这个要烫干。 这个要烫干。 （6）I see. ） 我明白了。 我明白了。
客房服务英语基础
--Laundry Service(洗衣服务 洗衣服务) 洗衣服务
主讲： 主讲：高章锋
收取送洗衣物时要注意清点件数与洗衣 单（Laundry List）上的是否一致。对于 ）上的是否一致。 质地特殊， 质地特殊，而客人在洗衣单上没有特别 注明洗涤要求的，可以再确认一下， 注明洗涤要求的，可以再确认一下，如： 如果我们清洗它，它可能会缩水。 “如果我们清洗它，它可能会缩水。” （If we wash it, it may shrink.）“可能 ） 您最好干洗。 您最好干洗。”（ Maybe you’d better dry clean it.） ）
1、 洗衣服务 、
（4）How long will it take you? ） 你们洗衣要多久？ 你们洗衣要多久？ （5）For quick service, you may get them ） in 4 hours,but It was an extra charge of 50%. For regular service, It takes 12 hours. 快洗服务，可以在4小时之内取回 小时之内取回。 快洗服务，可以在 小时之内取回。 但要另外加收50%费用。普通服务， 费用。 但要另外加收 费用 普通服务， 小时。 要12小时。 小时
2、 洗涤要求 、
（1）Can you remove the stain? ） 可以去掉这块污渍吗? 可以去掉这块污渍吗 （2）We will try our best. ） 我们会尽力。 我们会尽力。 （3）I want it dry-cleaned. ） 这个我要干洗。 这个我要干洗。

mended and also what time you want to get them back.
S: I see. What if there is any laundry damage? I wonder if your hotel has a policy on dealing with it.
J: Don’t worry, sir. The Laundry Department has wide experience in their work.
S: All right. Thank you for your information.
J: Not at all.
J=Jane (Housemaid) S=Stephen Nobel (Guest) J: Room service. Can I help you? S: Good morning. Can I order some room service? J: Of course, sir. What would you like? S: I’d like a continental breakfast. J: Very good, sir. Would you like tea or coffee? S: Coffee. Could I have a cappuccino? J: Certainly, sir. S: How long will that be? I’m in a hurry this morning. J: It’ll be with you in ten minutes. S: Good. J: Could I have your room number, please? S: It’s 6503. J: Thank you, Mr. Nobel. Goodbye. S: Thank you. Goodbye.

114．Excuse me．Have you any laundry？对不起，请问有没有要洗的衣服？115．The laundry man is here to collect it．洗衣房服务员来这儿收要洗的衣服了。

116．If you have any，please just leave it in the laundry bag behind the bathroom door．如果您有衣服要洗，请放在浴室门后的洗衣袋里。

117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。

118．What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？119．In such a case，the hotel should certainly pay for it．如果是这样，饭店当然应该赔偿。

120．Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？121．A valet will be up in a few minutes．洗熨工马上就到。

122．Will the color run in the wash？洗衣时会掉色吗？123．We'll dry-clean the dress．我们将干洗这条裙子。

124．We'll stitch it before washing．我们会在洗之前把衬里缝好。

125．When can I have my laundry back？我何时能取回洗的衣服呢？126．But would you like express service or same-day？不过，您是要快洗服务还是当日取？127．I'd like this sweater to be washed by hand in cold water．这件毛衣要用冷水手洗。

Clerk: Laundry service, may I come inGuest: come in, please.Clerk: Good morning, sir. Do you have any laundryGuest: No, not now. Thank you.Clerk: Well, if you have any, please leave it in the laundry bag behind the bathroomdoor. I come to collect it every morning or you may phone our department,just dial “6”.Guest: Thank you. But how long does it usually take to have may laundry back if Isend itClerk: Well, we offer express service and same- day. It depends on which serviceyou’d prefer.Guest: Any difference in priceClerk: Yes, sir. We charge 50% more for express, but it only takes 4 hours.Guest: What about same- day Can I get it back in the eveningClerk: Certainly, sir. All deliveries will be made before 6:00 . Guest: Oh, I see. Thanks a lot.Clerk: You are welcome.Scene: After laundry collecting time, the telephone rings. A laundry clerk answers the phone.Clerk: Laundry service section. May I help youGuest: Yes. This is Mary Brown calling from Room 2419. Could you send a laundryman to my roomClerk: Yes, madam. A laundryman will be up to your room right away. Just leave your laundry in the laundry bag in the wardrobe. Please don’t forget to fill in the laundry form; Otherwise our list must be accepted as correct.Guest: Where is the formClerk: It’s in the stationery folder in your dresser drawer. Clerk: knocking 3 times Housekeeping, may I come inGuest: Yes, come in.Clerk: Good afternoon, Mrs. Hendricks. I’m Jill. You rang for laundry serviceI’m here to collect your laundry.Guest: Yes, I did, Jill. I want my husband’s suit steamed and pressed,please.Clerk: Certainly. May I get the laundry request form from the desk, pleaseGuest: Go ahead.Clerk: Thank you. That’s one man’s suit to be steamed and pressed ticks the box. Do youwish any special careGuest: Yes, please have the collar and the cuffs of the suit starched, but not too stiff. Besides, a button came off my blouse, would you sew on a new one.Clerk: No problem, but I’m afraid the new one will not be exactly the same as othersGuest: It doesn’t matter. By the way ,when can I have my clothes backClerk: If we receive the laundry before 10:00 am, we’ll deliver it by 7:00 pm the same day. Since it is 2:00 pm now, I’m afraid you’ll get them back tomorrow morning. But would you like express serviceIt takes only 4 hours with 50% surcharge.Guest: It seems I’ll have to take the express. I’m leaving China tomorrow morning.Clerk: Please put all your requests in the laundry list.Clerk: Good evening, sir. Your clothes are ready. Will you please see ifthey are all rightGuest: Good.Clerk: Here you are, a shirt with medium starch, a suit of pyjamas, and aman’s suit.Guest: Oh, thanks. Just leave them here.Clerk: By the way, we find the lining of your suit has come unstitched. It might have torn even further in the wash. So we just stitched the suit before washing. But we are sorry to say we can not get the thread of exactly the same color.Guest: Yes. I notice that. Never mind. You are very considerate. Thank you ever so much.Clerk: My pleasure, sir. Have a pleasant evening.。

３) We have a twｏ-ｈｏur quick service.
我们有两小时的快速服务。
4) There ｉs an extｒａ chaｒge ｏf 5０% ｆｏr ｑuiｃk ｓerｖice.ﻫ快速服务要外加 50％的费用。
5) Ｗe cａn ｄelivｅr it ｗithin 4 ｈours aｔ ａ 5０％ exｔｒa charｇe.ﻫ我们可以在 4 小时内送回，但 要收 50%的费用。
您的洗衣袋里有一件纹胸,但是洗衣单上没有标出来。
ﻫ5） Onｅ sｏck is missing.ﻫ少了一只袜子。
ﻫ6) I cａn’t finｄ theｍ rigｈt now． Juｓt ｓenｄ ｔhee ｌaunｄrｙ as iｔ ｉs.
我找不着了,就这些吧。
7） Could yｏu fｉｌl oｕt a ｎｅｗ fｏrm ,ｐlｅａse?ﻫ请您重新填写一张表格好吗?
常用句型百宝箱
１. 洗衣服务说明
1） Caｎ you sｅnd somｅoｎe tｏ Ｒｏｏｍ 2５8７ tｏ piｃk up ｍy lauｎdrｙ？ﻫ您能不能派人到 2587 房取我的送洗衣物呢？
ﻫ2) I’d like to know ｈow loｎｇ yoｕr laundｒy serｖiｃe usuaｌｌy tａkeｓ．ﻫ我想知道你们洗衣服务一般要多久时间。
1） There is ａ small ｐroｂleｍ with your lａunｄry.
您要送洗的衣服有点小问题。
ﻫ2) Tｈe itｅms in yｏｕr baｇ dｏｎ’t matｃｈ up with the items oｎ tｈｅ lａｕndry lｉｓｔ.ﻫ洗衣袋里的衣物与洗衣单上登记的不符。

以下是整理的《酒店英语⼝语：客房服务⽇常⽤语英语》，希望⼤家喜欢！客房服务⽇常⽤语 Edited and Illudtrared by the P&T Dept .of the Golden Gulf Hotel Housekeeping Useful Conversations Recognizing the Guests 迎客⼊住 Making up Rooms 整理房间 Laundry Service 洗⾐服务 Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送⾛客⼈ Useful Expressions ⽇常⽤语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996. 第⼆ Part Recognizing the Guests 欢迎⼊住情景：客⼈⾛出电梯后，楼层服务员趋前迎候。

要求：⾯带微笑，站姿⽂雅，⽬光亲切，热切温暖地⾯对客⼈。

1、早上（下午，晚上）好，先⽣（⼥⼠）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要 Welcome to the ......floor , I’m the floor attendant, 求，请随时吩咐。

just let me know if there is anything I can do for you.3、请让我带您到房间去。

现代酒店英语实务教程第7课：Laundry Service客房洗衣服务Unit 4 Laundry Service 客房洗衣服务经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。

我能够收您的送洗衣物了吗？G：Yes, it is the laundry bag.能够，在洗衣袋里。

M：Thank you ma’am. Is the laundry form in the bag?谢谢您，女士。

洗衣单放在衣袋里了吗？G：Yes, by the way, how long does it take for dry-cleaning?是的。

对了，干洗需要多长时间？M：It usually takes two days.干洗一般需要两天。

G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要走了。

M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两小时的快速服务，不过要外加 50％的费用。

G：Well, if that’s the case.唉，也只好这样啦。

常用句型百宝箱1. 洗衣服务说明1) Can you send someone to Room 2587 to pick up my laundry?您能不能派人到 2587 房取我的送洗衣物呢？2) I’d like to know how long your laundry service usually takes.我想知道你们洗衣服务一般要多久时间。

3) For clothes received before 11：00 a.m., we’lldeliver them to your room by 9：00 p.m. the same day; and for those received before 3：00 p.m., you may get them back by noon the next day.您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。

Information Corner
1.undry List
Role Play
Situation A: Mr. Brown wants to have express laundry service because he’s going to a party in the evening. He’d like his sweater to be washed by hand in cold water with soft soap. The valet tells Mr. Brown the sweater will be delivered back within 4 hours. The laundry charges 50% extra for express service. Situation B: The room maid comes to collect the laundry. As it is the first day of your staying in the hotel after a long trip, you have a lot of clothes to be laundered. Tell the room maid what kind of laundry you want to have for the clothes. Situation C: A guest finds his/her garment with embroidered-items (绣花) ruined after laundry. He/she did not point out that the garment needed special treatment, which he/she was supposed to do. So the clerk discusses the responsibility with the guest.

床整理好了，另外我在洗手间多放了两条干净 的毛巾。
三、Listening Comprehension
1. Listen and Answer (omission )
2. Role-play the dialogue
8.1 Turn-down Service
开夜床服务
一、Lead-In
Question for discussion: What is turn-down service?
desk lamp 台灯 carpet n. 地毯 blanket n. 毯子 trash can 垃圾箱 washcloth n. 面巾 duvet n. 羽绒被 make up the room 整理房间 change the sheets 更换床单 make the bed 铺床 empty the garbage 倒垃圾 wastebasket（美） 废纸篓 tidy up 收拾好，整理好
(三) Useful Expressions
1. Housekeeping . May I come in? 客房服务员。可以进来吗？ --Come in, please.
2. I am sorry to disturb you. Do you want me to come back later?
我会尽快完成。
Useful Expressions
7. Is this trash? 这个是要扔掉的东西吗？
8. Could I get some extra towels, please? 能多给我些毛巾吗？
9. The bed is made and I put two extra towels in the bathroom.
1. Greet 2. May I clean the room? 3. Make up the room for the guest 4. Put some extra items requested by the guest 5. Bid farewell

酒店英语 洗衣服务
Laundry service
告知telling
Housekeeping
Laundry service 洗衣服务
引入 leading Brief introduction of laundry service 洗衣部简介
laundry service
laundry service is made up of washing and valet service. The valet service includes dry cleaning and ironing( pressing). In hotels, the laundry and valet services take care of the needs of the guests and the hotel itself. One of the most important things is that you must be careful with laundry when working on them and should not make any damages on the laundry.
Useful words of laundry service 洗衣服务常用词汇
③快洗服务3个小时之内给你送还，但是要加收15%的服务费 For express service, we deliver the laundry within 3 hours, but we add 50% service charge ④普通洗，我们有当日取和次日取；快洗，有快洗和快熨服务。 For regular service, we have same-day service and for express service, we have express and express pressing service.

Working Knowledge 工作知识(1)
1.Before entering the room, you should ask the guest if he/she allow you to enter with the following sentence, “Housekeeping. May I come in?” If the guest doesn’t allow you to come in, you need to ask him/she, “When would you like me to do the room?”
Useful expressions
• 3.Going into the room and doing room cleaning.进入 客房进行清理 (1) May I vacuum the room now? (2) May I make up these things on your bed? (3) Your room will be ready in fifteen minutes.
Working Knowledge 工作知识(4)
4. Tags. 标签
请勿打扰
请速清洁
请清扫房间
Hotel Task 酒店任务
• Suppose you are Peter, now you’re going to clean the guestroom. Please perform the task according to the hints below with your partner.
Activity
• 2. Can you put the following pictures into the right steps? Cut the following pictures, and paste them in the right box. Then tell your partner what they are doing. 把下列图片贴在相应的步骤。