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Unit 11 ChangePart I Business VocabularyDirections: There are 20 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then mark the corresponding letter on the Answer Sheet with a single line through the center. This part totals 20 points, one point for each sentence.1 We have received the documents and taken _____D______ of the above orderwhich arrived at Sydney on the . “Vanguard”.A shipmentB consignmentC lotD delivery2 ______C_______ checking the goods we found that only 450 cases of ChineseBlack Tea were shipped.A AtB ForC OnD About3 This is the third time during the year ______D_____ you have short-shippedone of our orders.A whichB whatC whenD that4 It was found ____A_____ the error was due to a slip-up in our supply department.A thatB whichC whereD when5 We greatly regret the inconvenience this has caused ______D_____ you.A forB atC onD to6 We can _____B______ you that every effort will be made to ensure thatsimilar errors do not occur again.A ensureB assureC sureD insure7 We would refer _____C______ your consignment of raincoats under theabove order, which arrived here this morning.A atB forC toD from8 Upon examination, we found the goods are correct and _____B_____ goodcondition except Carton .,A atB inC onD under9 We can only assume that an oversight has been made in making______D______ the order.A downB outC forD up10 Therefore, we would like you to send us replacements ______C_____ delay.A withB noC withoutD outside11 Please also let us know what we are to do with this carton now_______B______ our possession.A atB inC forD of12 Thank you for your letter of March 28, informing us _______C______ thewrong delivery of raincoats.A atB withC ofD on13 We must apologize for this error, which resulted _______C______ carelessnessin our packing department.A inB atC fromD for14 We are now confirming that the replacements are indeed ______C______their way to you.A atB inC onD under15 We would appreciate it if you could return the carton _____C_____ question to us.A out ofB outsideC inD for16 We would suggest that you file a claim ______D______ the insurance agent ofthe PICC at your end.A forB atC inD against17 Therefore, the damages must have occurred in transit and we should not beheld ______B_____.A lyingB liableC liedD liability18 The above order was shipped _____C______, which was evidenced by theclean on board B/L.A clearB clearlyC cleanD cleanly19 Besides, the arbitral award is final and binding ______D_______ both parties.A atB forC toD on20 If parties to a contract desire to settle disputes, an arbitration clause is usuallymade in the contract well before a dispute _______B______ .A risesB arisesC lookD appear Part II Phrase TranslationDirections: Directions: There are 20 Chinese phrases in this part. You are required to translate them into English and write down your translation on the Answer Sheet. This part totals 20 points, one point for each phrase.1 个性冲突personality clash2 年度健康检查an annual health check-up3 首席执行官Chief Executive Officer4 首席财务官Chief Financial Officer5 营销部marketing department6 不合作态度uncooperative attitude7 管理顾问management consultant8 任何其他议题any other business9 办公桌轮用hot-desking10 开放式办公室open plan office11 奖金方案bonus scheme12 总部head office13 商业杂志business magazine14 净利润net profit15 毛利润gross profit16 公司简介company profile17 家用电器white goods18 员工士气staff morale19 员工流动率staff turnover20 管理风格management stylePart III Sentence TranslationDirections: There are 10 sentences in this part. You are required to translate them into Chinese and write down your translation on the Answer Sheet. This part totals 20 points, two points for each sentence.1.We want to be a company that is constantly renewing itself, leaving the pastbehind, adapting to change.我们希望成为一家不断自我更新，超越过去，适应变化的公司。
U11Video 1Welsh: Hello, Mr. Wang. We received the samples you kindly sent to our headquarters.Thank you very much.We’re impressed by both the quality and the variety of your products. Wang: Thanks, and welcome to our factory.I hope you enjoyed the tour around some of our workshops.Welsh: Yes, we actually picked up several products from your catalogue after the tour.We maybe able to give you a trial order.Now I’d like to know if we place a firm order with you, when can youdeliver the goods?Wang: It depends on how many items you choose and what quantity.Normally for one container order, we can deliver the goods within 6days. Welsh: That’s good. OK, let’s work through this list now.Wang: Mm, I see, Mr. Welsh. You’ve only selected 4 items so we can guarantee delivery.This is the unit price of each product.Welsh: Fine. But it seems to us that your price is much higher than other suppliers in china.We are currently doing business with some factories in Shenzhen.Welsh: We know some factories give lower prices but their quality is poor.You see, the surface of our products is very smooth.And after the tour, you must have an idea how well our manufacturingenvironment meets international sanitary standards.Considering the quality, our price is very reasonable.Welsh: We don’t deny that.But if you can give us a little discount, we can start up a long-termrelationship.Wang: You’re really tempting me. OK, what’s your quantity then?Generally, we’re not allowed to give discount at this price.But if your order is large enough, I can offer you a special discount. Welsh: For the large plastic chair and the trolley, we can take 1000 pieces of each and much more later on after this trial order.Wang: 1000 pieces…Well, since it’s our initial transaction, I’ll give you a 10% discount on these two items.Welsh: 10%? Another company gives us a 15% discount for that size of order.You know, an incentive discount encourages the buyers and helps expandyour business.Wang: Of course, I know, but that is too high a rate.F rankly speaking, the maximum discount we can grant is 10%.Welsh: Then about the food box and cup container? Also 10%?We would like to order 800 food boxes and 50cup containers to start. Wang: I’m afraid we can’t do that.You know, the price of the raw material has been rising steadily. There’s noprofit margin left at that price.Welsh: Come on, of course there is. By the way, we don’t need the scale on the cup container.How about reducing the price of the container to us$2 from your originalus$3?Wang: Well, it’s really hard…Welsh: Well, we could meet each other half-way that would conclude the deal. Wang: You certainly have a way of talking me into it.Al right, let’s each make some concession. You increase the food box orderto 1000 pieces. OK?Welsh: Fine, no problem.Wang: You really drive a hard bargain! But we look forward to a long partnership.Video 2F: Hello, Mr. Leser. I’m very glad to meet you.L: Likewise. This is interesting. Do you think the color is right for the European market?And…what is the price for this wooden angel?F: No problem, you definitely have good taste.We have many European customers who are buying this Christmas range.The price is US$8, FOB Shanghai.L: US$8? Your price is much higher than the other offers we’ve received even just in this exhibition hall.F: Well, it may appear a little higher, but the quality of our products is much better than that of other suppliers’.You must take that into consideration.L: I agree with you. That’s why I’ve come to your booth.This time I intend to large order but business is almost impossible unless you can give me a discount.F: We can talk about that later. What’s your line of business?L: We mainly sell gifts and decorations for Christmas, Easter and other traditional holidays.Christmas is our largest concern. Our annual sales can reach us$10 million.F: Good, we've been a large producer of these items for years.You see, not only is our quality much better than others’. But our product range is more diverse.You can always find the best of anything you want.L: So, if you can give me the best price for this first order, we can start a long-term relationship.For example, what is the price for these Santa clauses?F: For the metal ones: US$20.the wooden ones: US$15.There are 8different styles and 3size for each type.L: If I choose several items of this kind, what’s the minimum order?F: 100 pieces for each item number and a minimum of 10 items.L: How about the discount? I can place an order for two containers to start.F: If so, we can grant you a very special discount of 8%.L: 8% I can hardly accept that as a special term according to the offers I’ve had today.I’d say 15% would be more like it. Some other companies have already promised us that.F: That really leaves us with nothing. Our maximum is 10%.You know, the price of these products tends to go up as winter comes and there’s heavy demand for them.L: OK. I’ll make that concession for the sake of the beautiful color of your products.By the way, have you thought of choosing a commissioned sales representative or agent overseas you promote your sales?F: Yes, so far, we have several agents abroad but none in Germany.L: We’re willing to be your agent in Germany for Christmas gifts and decorations. What’s your usual commission rate?F: Usually, we gibe a commission of 4% to our agents.L: 4% is too low. You see. We’d have a lot of work to do in promoting sales, such as advertising on radio or TV, printing brochures and so on. It all costs.F: Don’t worry, we’ll allow you a higher commission rate if you sales are substantial. F: For example, if you sell US$2 million worth of gifts annually, we can allow 3% commission.But, if the annual turnover exceeds US$5 million, we can offer a 5% commission. What do you think of that?L: It sounds OK. We’d like to sign an agency agreement with you simultaneously when we sign the contract for this trial order.F: No problem. After you‘ve chosen the products, we’ll work them both out for you to sign.We can do it within 3days.Will that be suitable?L: Fine, one more question, when can you deliver the goods?F: 60days after the sales confirmation is signed.。
