国际酒店服务英语 教程

ENGLISH FOR HOTEL SERVICE
Reading
21世纪高职高专规划教材·旅游与酒店管理系列
Task 1 Read the following passage and interpret it from English into Chinese.
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酒店服务英语酒店服务英语Supplementary Dialogues :【对话1】：Guest: Hello, I’d like to check in please. 你好，我想入住贵酒店。

Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗？Guest: Mr Harold Smith. Harold Smith先生。

Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗？Guest: Yes, I am. That’s right. 是的没错，是明天退房。

Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗？Guest: Yes please. At 6.30am. 是的，请在早上6.30唤醒我。

Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。

您的房间号码是五层的502房间。

早餐是早晨6.30到9点。

祝您入住愉快。

Guest: Thank you.谢谢你。

【对话2】：Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有预定，名字是Tomlinson. Hotel staff: Ok I’ve found it. Checking out on the 27th? 好，我找到了。

是27日退房吗?Guest: That’s right. 没错。

Pre-questions:
1. Do you know how to check out in a hotel? 2. How do you usually pay for a bill? 3. If there are some mistakes on you bill, what will you do?
This is your invoice and your change RMB60.Count it, please.
That’s quite all right. Thank you.
We hope you’ll enjoy your trip, Mr. Walker. Goodbye.
Cashier: Guest: Cashier: Guest:
➢ I’ll check it with the department concerned. Please wait a moment.
➢ Mr. Smith, could you please sign your name here?
➢ What card do you have?
➢ According to today’s exchange rate, every US dollar in cash is equivalent
Guest: Cashier: Guest: Cashier: Guest: Cashier: Guest: Cashier:
All right. That’s correct. You have paid an advance deposit of RMB500, haven’t you?
Yes, here is the receipt. Thank you. How do you wish to settle your account, sir? In cash or credit card? In cash.

Service English
21世纪高职高专规划教材·旅游与酒店管理系列
Project 4 Inquiries
Project Goals: After study this unit, you will be able to: Show the way to hotel guests Answer calls from the customers
f. 天坛
1— c 2— a 3--- e 4---f 5----b 6--- d
ENGLISH FOR HOTEL SERVICE
21世纪高职高专规划教材·旅游与酒店管理系列
Task 3 Suppose you are at the inquiry desk of the hotel. Please consider the following questions before you go into the next section.
There are several ways you can find out about the countries and places you wish to visit when you are in a hotel. If receptionists have been there, you can talk to them, they may give you detailed and vivid descriptions about the place. Most importan to fall, they can offer some valuable advice for the trip . For example , which part is more interesting than others? How can you enjoy yourself better? What should you pay more attention to? The advice is all from their own experiences.