Enabling processes are those by which enable strate-gic and operational processes to be carried out, such as HRM, accounting, MIS, … ;
Doing this usually cuts across the functional
department.
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Process Oriented Approach
BPR emphasizes a “process” view which cuts across the functional hierarchies to reach the customer.
No single point of contact; Unproductive work exists because of
functional boundaries which result in many tasks being done simply to satisfy the internal demands of the it’s own organization.
Value-adding Activities
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Scale and Scope of Process
The scale of the process depends on what it is performing, which could be a very simple set of tasks or a highly complex set of interrelated activities;
