2014上海市人力资源三级考试英语真题10套(含答案)三、单项选择（每题2分，共20分）1. The process of helping redundant employees to find other work or start new careers is .A.replacementB.outplacementC.releaseD.downsizing2. focus the evaluator’s attention on those behavior s that are key in making the difference between executing a job effectively or ineffectively.A. The group order rankingB. Written essayC. The individual rankingD. Critical incidents3. The plan should include plans for attracting good candidates by ensuring that the organization will become an ‘employer of choice’.A. outplacementB. evaluationC. recruitmentD.training4. Organizational and corporate plans indicate the direction in which the organization is going.A. goalsB.resourceC.resultD.process5. aims to broaden experience by moving people from job to job or department to department.A.Job analysisB. Job rotationC.Job satisfactionD.Job involvement6. .HR planning is .A. a technique that identifies the critical aspects of a jobB. the process of determining the human resources required by the organization to achieve its strategic goalsC. the process of setting major organizational objectives and developing comprehensive plans to achieve these objectivesD. the process of determining the primary direction of the firm7. Career development programs benefit organizations in all of the following ways except .A.Giving managers more control over their subordinatesB.Giving managers increased skill in managing their own careersC.Providing greater retention of valued employeesD.Giving an increased understanding of the organization8. The area from which employers obtain certain types of workers is known as the .A. labor marketB. regionC. recruiting areaD. supply region9. A set of standards of acceptable conduct and moral judgment is known as .A. moralesB. ethicsC. rulesD. legislation10. Hiring someone outside the company to perform tasks that could be done internally is known as .A. outplacementB. contractingC. outsourcingD. employee leasingAnswer:1.B2.D3.C.4.A5.B.6.B.7.A8.A9.B 10.C四、阅读理解（每题3分，共30分）1. A ‘make’ policy means that organization prefers to promote people from.A. regional labor marketB. national labor marketC. internal labor marketD. international labor market2.According to the passge, management consultancies .A.are less mobile than people at a junior levelB.should be recruited from external labor marketC.should be promoted from within the organizationD.are not knowledge workers3. If a firm can predict people requirements fairly accurately, it may not.A.develop their own staffB.formulate training programsC.promote people from within the organizationD.rely more on recruiting from outside4. ‘M ake or buy’ policy decision is a part of .A.human resource planningB.training and developmentC.performance appraisalD.job analysis5.The best title of this passage is .A.The organizational context of human resource planningB.Aims of human resource planningC.The labor market context for human resource planningD.Limitations of human resource planningAnswer:1.C2.B3.D4.A5.C（二）1.According to Wlaters, is (are) major training priorities.A.human resource and succession planningB. personnel statisticsC. exit interviewsD. organizational goals and corporate plans2. Human resource and succession planning provides information on .A. the direction in which the organization is goingB. future skill requirements and management training needsC. deficiencies in training arrangementsD. any gaps between expectations and results or negative trends3. The following sources of information which help to identify training priorities are mentioned by Wlaters except .A. marketing plansB. departmental layout changesC. data on productivity, quality and performanceD. consultation with senior managers4.According to the passage, the following statements are true except.A. Departmental layout changes provide information about future developments and related training needs.B. Exit interviews highlight HR issues which might be addressed by training.C. Data on productivity, quality and performance show where there are any gaps between expectations and results or negative trends.D. Marketing plans indicate where new skills are required to market new products or services.5.The main topic about this passage is illustrating .A. sources of information which provide information on management training needsB. sources of information of major training prioritiesC. sources of information which help to identify training prioritiesD. sources of information which provide information about future developments and related training needs. Answer:1.D2.B3.A4.B5.C三、单项选择（每题2分，共20分）1. The placement of an employee in another job at a higher level in the organization with an increase in pay and status is known as a .A.job enlargementB.transferC.promotionD.job rotation2. Key jobs have all of the following characteristics except .A. they are important to employees and the organizationB. they vary in terms of job requirementsC. they are used in salary surveys for wage determinationD. they are likely to vary in job content over time3. A process that goes beyond TQM programs to a more comprehensive approach to process redesign is known as .A. job redesignB. process redesignC. reengineeringD. rightsizing4. The job specification describes job requirements relative to .A. skill and physical outputsB. skill and physical demandsC. age and physical demandsD. experience and physical description5. When determining where training emphasis should be placed, an examination of the goals, resources, and environment of the organization is known as .A.task analysisanization analysisC.resource analysisD.skills analysis6. The job evaluation system in which specific elements of the jobs to be evaluated are compared against similar elements of key jobs within the organization is known as .A. the point methodB. job rankingC. the comparison methodD. the Hay profile method7. The final decision to hire an applicant usually belongs to .A. the HR recruiterB. the HR managerC. line managementD. co-workers8. Determining what the content of a training program should be, based on a study of the job duties, is known as .anization analysisB.individual analysisC.job analysisD.task analysis9. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as .A. downsizing programsB. “headhunting” assistance programsC. outplacement assistanceD. employee assistance programs(EAPs)10. Job form the basis for the administration of applicable employment tests.A. outlinesB. specificationsC. requirementsD. detailsAnswer:1.C2.D3.C4.B5.B6.C7.C8.D9.C 10.B四、阅读理解（每题3分，共30分）1.Multiperson comparisons is a(an) measuring device.A. absoluteB. relativeC. accurateD. false2.According to the passage, there are three most popular comparisons except .A. group order rankingB. individual rankingC. graphic rating scalesD. paired comparisons3.From this passage, we can infer that .A. recommending students to graduate schools often uses individual rankingB. the paired comparison approach assumes that the difference between the first and second employee is sameC. group order ranking ensures that each employee is compared against every otherD. each method of multiperson comparisons can be used simultaneously4.The following statements about individual ranking are false except .A. it rank orders of employees from from the lowest performer up to the highestB. the result is a clean ordering of employeesC. it assumes that the difference between the first and second employee is differentD. this approach allows for some of the employees who may be closely grouped5.This article might be extracted from the paper about .A.performance appraisalB.recruitment and replacementC.training and developmentD.reward systemsAnswer:1.B2.C3.D4.B5.A（二）1.Rewards are often cnsidered as a function in human resource management.A.planningB.leadingC.motivatingD.controlling2. Extrinsic rewards include the following except .A.job enrichmentB.direct compensationC.indirect compensationD.nonfinancial rewards3.According to the passage, the following statements are false except .A. Nonfinancial rewards belong to intrinsic rewards.B. Overtime and holiday premium pay belongs to indirect compensation.C. Employees will expect their direct compensation to be comparable to the indirect compensation given to other employees with similar abilities and performance.D. Employees will expect their direct compensation generally to align with their assessment of their contribution to the organization.4.Perquisites which the organization provides employees belong to .A.intrinsic rewardsB.direct compensationC.indirect compensationD.nonfinancial rewards5. The author of this passage would most likely agree that .A.If indirect compensation is controllable by management ,then it can’t be considered as a motivating reward.B.If indirect compensations are made uniformly available to all employees at a given job level, regardless of performance, they will lose their motivating function.C.Techniques like job enrichment or nonfinancial rewards to increase personal worth to the employee may make his or her work more intrinsically rewarding.D. Each type of rewards can be distributed on an individual or group, not organization wide basis. Answer:1.C2.A3.D4.C5.B三、单项选择（每题2分，共20分）1. The tendency for an evaluator to let the assessment of an individual on one trait influence his or her evaluation of that person on other traits is known as .A. similarity errorB. halo effect or errorC. leniency errorD. single criterion2. The performance evaluation approach which compares each employee with every other employee and rates each as either the superior or the weaker member of the pair is known as .A. the paired comparisonB. the individual rankingC. the group order rankingD. critical incidents3. Determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment are known as .A. person analysisB. demographic analysisC. individual analysisD. group and individual analysis4. The lines of advancement for an individual within an organization are known as .A. career pathsB. job progressionsC. career linesD. job paths5. Freedom from criterion deficiency of performance appraisals refers to the extent to which .A. standards relate to the overall objectives of the organizationB. standards capture the entire range of an employee’s responsibilitiesC. individuals tend to maintain a certain level of performance over timeD. factors outside t he employee’s control can influence performance6. The Hay profile method uses which three factors for evaluating jobs? .A. knowledge, skill, and responsibilityB. mental ability, skill, and responsibilityC. knowledge, mental ability, and responsibilityD. knowledge, mental ability, and accountability7. Which of the following is not an important component of a meaningful gainsharing plan? .A. establishing fair and precise measurement standardsB. ensuring that bonus payout formulas are easy to calculateC. ensuring that bonus payouts are large enough to encourage future employee effortD. depending on top management to develop the gainsharing program8. Giving employees more control over decisions about who their co-workers will be is known as .A. empowered selectionB. collaborationC. team selectionD. group development9. Which of the following is a technique used to elicit employee views in order to make decisions and initiate change? .A. suggestion systemB. downward communicationC. attitude surveyD. empowerment10. Assessing the degree to which what employees learned during the training program is translated into enhanced employee performance is known as .A. results evaluationB. reaction evaluationC. behavior evaluationD. learning evaluationAnswer:1.B2.A3.A4.A5.B6.D7.D8.C9.C 10.C四、阅读理解（每题3分，共30分）（一）1. A training or a learning specification is a product of .A. job structureB. job evaluationC. job designD. job analysis2. According to this passage, which of the following isn’t the characteristic or attribute that the individual should have in order to perform the task successfully? .A. knowledgeB. mental abilityC. competencesD. attitudes3. According to this passage, the knowledge that the individual should have in order to perform the task successfully may include the following except .A. professional, technical or commercial knowledgeB. knowledge about the commercial, economic, or market environmentC. knowledge about the job descriptionD. the problems that occur and how they should be dealt with4. From this passage, we can infer that .A. In order to perform tasks successfully, individuals need know more than their professional knowledge.B. In order to perform tasks successfully, skills that the individual should have are built only by repeated training.C. In order to perform tasks successfully, the disposition to behave or to perform in a way need n’t be in accordance with the requirements of the work.D. In order to perform tasks successfully, performance standards should be based on what the average individual has to be able to achieve.5. The best title of this passage is .A. job analysisB. training or learning specificationC. job descriptionD. performance standardsAnswer:1.D2.B3.C4.A5.B（二）1. The word -“a ttrition” in the first paragraph means .A. retention ratesB. supply from within the organizationC. supply from outside the organizationD. labor wastage and retirements2. According to the passage, forcasting the future supply of people should be based on the following except .A. forecast losses to existing resources through attritionB. forecast changes to existing resources through external movementsC. the effect of changing conditions of workD. sources of supply from external labor markets3. The author of this passage might disagree that .A. The demand and supply forecasts can be analyzed to determine whether there are any deficits or surplus.B. The demand and supply forecasts can provide the basis for recruitment, retention.C. The demand and supply forecasts can’t provide the basis for downsizing.D. A spreadsheet can be used for demand and supply forecasting.4. In a company, if people currently employed are 300, annual wastage rate is 20%, and number required at end-year is 350, then the company should recruit .A.100B.110C.120D.1305. This passage may be extracted from the paper about .A. human resource planningB. training and developmentC. recruitment and replacementD. international human resource managementAnswer:1.D2.B3.C4.B5.A三、单项选择（每题2分，共20分）1. Eliminating what are deemed to be unnecessary layers of management and supervision is known as .A. delayeringB. downsizingC. right-sizingD. benchmarking2. The changing environments of Human Resource Management include the following except .A. work force diversityB. technological trendsC. globalizationD. great changes in the nature of work force3. The aims of human resource planning in any organization might be the following except .A. Attract and retain the number of people required with the appropriate skills, expertise and competencesB. Reduce dependence on external recruitment when key skills are in short supply by formulating retention, as well as employee development, strategiesC. Neglect the problems of potential surpluses or deficits of peopleD. Develop a well-trained and flexible workforce, thus contributing to the organization’s ability to adapt to an uncertain and changing environment4. Forcasting the supply of people should be based on the following except .A. forecast losses to existing resources through attritionB. recruitment plansC. the effect of changing conditions of workD. sources of supply from external labor markets5. The costs of labor turnover include the following except .A. direct cost of recruiting replacementsB. opportunity cost of time spent by HR and line managers in recruitmentC. loss arising from reduced input from new starters until they are fully trainedD. indirect cost of training replacements in the unnecessary skills6. Assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs, is known as .A. individual assessmentB. competency assessmentC. organizational assessmentD. job assessment7. Which system of job evaluation is being used when jobs are classified according to a series of predetermined wage grades? .A. Hay profile methodB. job rankingC. factor comparison methodD. job classification system8. The purpose of a profit-sharing plan is to .A. allow workers to contribute specific knowledge to improving the organizationB. motivate a total commitment to the organization as a wholeC. enable workers to share in labor cost savingsD. instill commitment to the employees’ immediate work group9. One of the primary benefits of cross-training employees is that .A. cross-training enables individuals to exert more effort on their jobB. cross-training helps employees identify trouble spots that cut across several jobsC. cross-training enables managers to spend less time supervising individual performanceD. cross-training enables managers to save more money in labor costs10. Which of the following is not an approach used by organizations to try to lower labor costs? .A. downsizingB. outsourcingC. productivity enhancementsD. employee developmentAnswer:1.A2.D3.C4.B5.D6.B7.D8.B9.B 10.D四、阅读理解（每题3分，共30分）（一）1. According Rothwell (1995), the gap between human resource planning theory and practice arised from the following except .A. the impact of change and the difficulty of predicting the futureB. the dramatic change of policy priorities and strategies within organizationsC. the distrust displayed by many managers of theory or planningD. the redundance of evidence that human resource planning works2.According to the passage, which of the following statements is true? .A. The definition of human resource planning is not well established.B. Rothwell (1995) suggests there has been no example of success about human resource planning.C. Human resource planning does not seem to be commonly practiced as a key HR activity.D. The gap between human resource planning theory and practice is very small.3. Reilly (1999) has suggested a number of reasons why organizations choose to engage in some forms of human resource planning, but which of the following is not included? .A. planning has a theoritical effect by optimizing the use of resourcesB. planning can be used to identify potential problems and minimize the chances of making a bad decisionC. planning involves understanding the present in order to confront the futureD. planning for organizational reasons4. About the human resource planning process benefits, the author of this passage might disagree that .A. It can challenge assumptions.B. It can minimize the chances of making a bad decision.C. It can liberate thinking.D. It can ensuring that long-term thinking is not driven out by short-term focus.5. From this passage, we can infer that .A. We should forecast future human resource requirements as a basis for planning and action.B. There is no evidence that human resource planning works.C. There is no use for human resource planning.D. There is no organizational reasons for human resource planning.Answer:1.D2.C3.A4.B5.A（二）1. According to the passage,which of the following is not the criteria that management chooses to evaluate employees’ performance? .A. individual task outcomesB. individual behaviorsC. individual skillsD. individual traits2. Criteria of task outcomes which can be used for a plant manager include the following except .A. quantity producedB. dollar increase in salesC. scrap generatedD. cost per unit of production3. Behaviors of salesperson that could be used for performance evaluation purpose might include .A. promptness in submitting his or her monthly reportsB. the leadership style that the manager exhibitsC. number of new accounts establishedD. average number of contact calls made per day4. Traits that could be used for performance evaluation purpose might include the following except .A. having “a good apperance”B. showing “confidence”C. being “intelligent” or “friendly”D. possessing “a wealth of experience”5. The author of this passage might most likely agree that .A. The criteria or criterion that management evaluate employees’ performance will have a m inor influence on what employees do.B. If means count, rather than ends, then management should evaluate an employee s task outcomes.C. The contribution of individuals whose work assignments are intrinsically part of a group effort can be easy to identify clearly.D. Individual traits is the weakest set of criteria that can be used for performance evaluation.Answer:1.C2.B3.D4.A5.D三、单项选择（每题2分，共20分）1. An interview in which an applicant is given a hypothetical incident and is asked how he or she would respond to it is a .A. computer interviewB. panel interviewC. situational interviewD. nondirective interview2. The desired outcomes of training programs are formally stated as .A. training goalsB. learning objectivesC. instructional objectivesD. learning goals3. Career counseling involves talking with employees about all of the following except .A. Their current job activities and performance.B. Their past career decisions.C. Their personal and career interests and goals.D. Their personal skills.4. In most instances, who is in the best position to perform the function of appraising an employee’s performance? .A. someone from the HR departmentB. the employee’s supervisorC. the employeeD. co-workers5. The process of determining the relative worth of jobs in order to determine pay rates for different jobs is known as .A. job determinationB. job diagnosisC. job analysisD. job evaluation6. Profit sharing refers to any procedure by which an employer pays employees .A. an incentive based on their meritB. an incentive based on labor cost savingsC. a bonus based on the overall productivity of their particular work groupD. current or deferred sums based on the organization’s financial performance7. All of the following are prevalent reasons for failure among expatriates except .A. a spouse’s inability to adaptB. a manager’s personali tyC. inability to cope with larger responsibilitiesD. distaste for travel8. Communication systems should provide accurate information regarding all of the following except .A. business plans and goalsB. employee background and personal dataC. unit and corporate operating resultsD. incipient problems and opportunities9. Reengineering often requires that managers start from scratch in rethinking all of the following except .A. how work should be doneB. how technology and people should interactC. how the entire organization should be structuredD. how organizations should compete10.The core job dimension that describes the degree to which a job has a substantial impact on the lives or work of other people is called .A. skill varietyB. task identityC. task significanceD. autonomyAnswer:1.C2.C3.B4.B5.D6.D7.D8.B9.D 10.C四、阅读理解（每题3分，共30分）（一）1. In the broader meaning of the term, human resource planning plays a(an) in the HR function.A. strategic roleB. tactical roleC. objective roleD. no role2. Which of the following measures isn’t the one by which HR can make a major contribution to developing the resource capability of the firm and its strategic capability? .A. by systematically examining the firm’s strategic objectivesB. by ensuring that plans will ensure the available human resources to meet the firm’s strategic objectivesC. by focusing on the acquisition and development of the people required by the organizationD. by focusing on firing and outplacing the redunant employees3. To make a major contribution to developing the resource capability of the firm and its strategic capability, staff of HR need to do the following except .A. ensure that they learn the strategic plans of the businessB. point out to management the advantages and disadvantages of the human resources of the organizationC. be aware of the scope to deal with existing requirements by introducing various forms of flexibilityD. be capable of preparing relevant and practical resourcing plans and strategies for retaining people4. From the passage, we can’t infer that .A. Human resource planning is one of the HR function.B. HR can make a major contribution to developing the resource capability of the firm and therefore its strategic capability without HR planning.C. It is the task of all staff of HR to develop the resource capability of the firm and therefore its strategic capability.D. To develop the resource capability of the firm and therefore its strategic capability, HR must be focus on the acquisition and development of the human capital required by the organization.5. The main topic of this passage is .A. the contribution of HR to human resource planningB. the contribution of human resource planning to HRC. the contribution of HRD. the contribution of human resource planningAnswer:1.A2.D3.C4.B5.A（二）1. What is the main aim of job rotation? .A. acquire basic knowledgeB. broaden experienceC. acquire basic skillsD. move people from job to job2. If employers want to broaden employees’ experience through job rotation, they must .A. plan and controll job rotationB. move people from department to departmentC. move people from job to jobD. plan and controll the recruitment of employees3. If we want to make success in using job rotation, we should do the following things except .A. design a program that sets down what the trainee is expected to learn in each department or jobB. ensure a suitable person available to see that the trainee is given the right experience or opportunity to learnC. make arrangements to check progressD. provide the trainee with no question to answer4. From this passage, we can’t conclude that .A. Job rotation has never incurred any criticism.B. The aim of using the term "planned sequence of experience'' is to emphasize that the experience should be programmed to satisfy a training specification.。
