空乘服务常用英语

空乘服务常用英语

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空乘服务常用英语

would you like anything to drink first?

您想先喝点什么 ?

here is today''s menu． what would you like to have?

这是今日的菜单，你想吃些什么 ?

thank you for waiting sir ． here you are． anything more?

感谢，让您久等了。这是您的饭和咖啡，还重点什么 ?

how about the sweet?

甜食要不要 ?

may i clear up your table now?

此刻能够整理您的桌子吗 ?

are you going to study there or just for sight seeing?

你是去学习仍是只去旅行 ?

the flight has been delayed because of bad weather．

因为天气恶劣，航班已经延迟。

we can''t take off because the airport is closed due to poor visibility.

因为低能见度，机场封闭，我们不可以腾飞。

our plane is bumping hard ． please keep your seat belt fastened。

我们的飞机颠簸得厉害，请系好安全带。

before take-off

腾飞前

1. morning, madam （ sir ） . welcome board!

清晨好，女士（先生）。欢迎登机！

2. may i introduce myself, i''m ___, the chief purser of

this flight. 空乘服务常用英语

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请同意自我介绍。我叫 ___，本次航班的乘主任务长。

3. morning, sir. welcome aboard. business class or economy?

清晨好，先生。欢迎登机。坐公事仍是经济舱？

4. follow me, please. your seat is in the middle of the cabin.

请跟我来，您的座位在客舱中部。

5. an aisle seat on the left side ------ here you are, sir.

是左侧靠走廊座位 ------ 这是您的座位。

6. i ’m afraid you are in the wrong seat. 20c is just two rows behind on the other

aisle.

唯恐您坐错位子了， 20c 正幸亏那处走廊的后二排。

7. excuse me for a second, i ’ll check.

请稍等一下，我查查察。

8. the plane is about to take off. please don''t walk about in the cabin.

飞机立刻要腾飞了，请不要在客舱内走动。

9. you know the weather in hongkong is not so good. it has been delayed.

你知道香港的天气不太好，飞机延迟了。

10. air china flight ca937 leaves at 0730 in the morning.

中国国际航空企业 ca937 航班，上午 7：30 腾飞。

11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.

ca926 航班 17： 40 走开东京直飞回北京。

12. you ’re flying economy class. is that right?

您是坐经济舱，对吗？

emergency situation

紧迫状况 空乘服务常用英语

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1. fasten your seat belts immediately. the plane will make an emergency

landing because of the sudden

breakdown of an engine.

立刻系好安全带。因为飞机发动机出现故障，将做紧迫切降。

2. don''t panic!

不要慌张。

3. our captain has confidence to land safely. all the crew members of this

flight are well

trained for this kind of situation. so please obey instructions from us.

我们的机长完整有信心安全着陆。 我们全部的机组人员在这方面都受过优秀的训练， 请遵从

我们的指挥。

4. take out the life vest under your seat and put it on!

从座椅下取出救生衣，穿上它！

5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft,

inflate it by

pulling down the red tab.

请不要在客舱内将救生衣充气！一走开飞机立刻拉下小红头充气。

6. put the mask over your face!

戴上氧气面罩！

7. bend your head between your knees!

把你的头弯下来放在两膝之间！

8. bend down and grab your ankles.

弯下身来，抓住脚踝。

9. get the extinguisher.

拿灭火器来！ 空乘服务常用英语

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10. open seat belts. leave everything behind and come this way!

解开安全带，别拿行李，朝这边走！

11. this plane has eight emergency exits. please locate the exit nearest to you.

本架飞机有八个安全门，请找到离你近来的那个门。

12. jump and slide down!

跳滑下来

基本礼仪：

一般不该由亲朋陪伴面试，防止给人留下不行熟的印象。

不重要张，保持自信和自然的笑脸，一方面能够帮助你放松心情，令面试的氛围变得更和睦快乐；另一方面，可令考官以为你充满自信，能面对压力。

面试前：

应付全部职员保持礼貌，要知道，他们可能成为你的同事。

进门前先叩门，和主考人礼貌地打招呼。

面试时：

讲话时要与考官有适合的眼神接触，给主考官诚心、仔细的印象。

点头不行太急，不然会给人留下不耐烦及想插嘴的印象。

讲话时切忌东张西望，此举有短缺诚心之嫌。

身体语言：

待主考人邀请时才礼貌地坐下，坐的时候要保持笔挺。

留神自己的身体语言，要大方得体。跷腿、左摇右摆、双臂交叠胸前、单手或双手托腮都不适合。

＊切忌一些缺少自信的小动作：

男士应防止把弄衣衫、领带及将手插进裤袋内；