《民航服务英语》最新版教学课件Unit1 Check-in at teh airport

大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。

《英语口语》授课授课设计章节课题授课种类授课目的重点难点Unit 1 Booking Tickets 课次序号 1 理论授课时间2018 年 3 月 6 日学时数 2Teaching objectives:1.To learn how to enquire about flight Information.2.To get the idea of telephone reservation.3.To learn the change of reservations4.To master ticketing and change of tickets5.To learn how to deal with refunding the tickets bookedand paying for the cancellation.Teaching key points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.Teaching difficult points ：1.Some key words and expressions.2.To know the pricing structure for air tickets.教具multimedia复习与导 1. Introduction of the learning plan.入1. Introduction of the learning plan. (10 mins)[Activity ：T explains.]教学授课过内容程与方法II. New words and phrases learning (15 mins)Step1. Listen to the recording of the words andphrases twice. (2 mins)Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)Words and Phrases: available, alternative, reconfirm, stopover, round trip ticket, one way ticket, non-stop flight..Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)Ⅲ. Exercise 2 & Exercise 3(40 mins)Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)Step2. Read after T twice. (5 mins)课堂总结部署作业备注Step3. Ss try to remember the meaning and thepronunciation of the words and phrases. (10 mins)Terms: 航班号，售票代理，往返机票，经济舱，集体票，承运人， direct flight, waiting list, original fare, ticket counter, overbooked flight, cancellation fee etc.Step4. T lets Ss read the words and phrases and correctthe wrong pronunciation.(10 mins)IV. Dialogues (20 mins)Step1.Listen to the recording of the dialogues twice, thenT asks Ss the main idea of the dialogues. (8 mins)Step2. T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning ofthe structures in each dialogue together. (5 mins)Step3. Ss role-play each dialogue and T corrects thewrong pronunciation. (7 mins)V. Summary(2 mins)1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.Ⅵ. Assignments (3 mins)1.Review the new words and terms;2.Preview the dialogues we haven’tlearnt;3.Do exercise 4 and exercise 7.Blackboard designUnit 1 Booking TicketsⅠ. Introduce the learning planⅡ. New words and phrases learningⅢ . Exercise 2 & Exercise 3IV. DialoguesV.SummaryⅥ . Assignments1.We have learnt the new words and terms in unit ；12.We have learnt how to book tickets.1. Review the new words and terms;2. Preview the dialogues we haven’ t learnt;3. Do exercise 4 and exercise 7.。

民航乘务英语U N I T1教案教案首页Period 1-2ⅠSelf-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air? Can you describe the experience?”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened? Is there anything wrong with our aircraft? Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s my first experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment,considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control,declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。