酒店预订面试

酒店面试应对技巧中英文对照Do you feel that you have the advantage there?你觉得你的优势在那里?A : I cheerful personality, like with other people and happy to help others, to learn to listen, ability to communicate well. This in my work, give me a lot of help.答：我的个性开朗，喜欢与人打交道，乐于助人，同时善于倾听，沟通能力好。

这在我的工作中能给我很大的帮助。

how do you deal with complaints of the guests?你是如何处理客人投诉的?When the guest lodge complaints, the first to apologize to the guests, and then the patience to listen and understand the situation, If it is our mistakes, apologize to the guests, make appropriate compensation. For complex problems, mitigation guests radical mindset, we must not rush to position, reporting to higher authorities after guests reply.答：当客人提出投诉时，首先先向客人致歉，然后耐心的倾听，了解情况，如果是公寓工作上的失误，在向客人道歉之后，做出相应的补偿。

对于复杂的问题，要缓减客人的过激心态，不要马上表态，向上级领导汇报后再给客人答复。

6.Do you have any questions for me?“I learned that our company has seen tremendous<极大的> growth in recent years. I’m keen to know how you made such a success.Why are you leaving your present job？你为何要离开现职呢？I'm desirous to leave my present employment so that I can improve my position and have more oppotunities.我希望离开现职就是为了提高我的职位和获得更多的责任面试如何答：你为何离开上家公司？在面试中，有一件事切忌，当面试官问你为什么要换工作时，要给他们一个简短、商业化的答复。

千万不要说谎，因为这是不可原谅的。

但你也不要把面试搞得像是一场心理疗程。

如果你需要发泄，找你的亲人、朋友去说吧。

面试不适合说这些。

面试时谈论先前的工作，基本原则是：不要批评、抱怨以前的工作环境或同事，这样做是很不专业的。

HR可能会这么问你If things are going so well, why do you want to leave the firm now?既然前景这么好，那你为什么要离开那家公司呢？Why do you want to leave your present company?你为什么想离开现在的公司？Why are you leaving your present job?你为什么要放弃现职呢？Why have you changed your job?你为什么换工作？What motivated you to make a job change?你换工作的动机是什么？May I know why you are leaving the present situation?我可以了解一下你为什么要放弃现职吗？What's the reason that you left your previous employer?你为何要离开原来的雇主？Didn't you like the job there?你不喜欢那里的工作吗？当然，你可以这么回答Ifs the location of your company that has attracted me the most. You know I used to send an hour on the way to my previous job. But now it takes me only ten minutes to get here by bike. Surely I will take a job closer to my house.对我最有吸引力的正是贵公司的地点。

你知道我过去上班时，通常要在路上花一个小时。

而我现在只需骑10分钟的车就到这儿。

肯定我愿意找个离家近的工作。

I like the work that is challenging, and I think I am ready for more challenging work at this time.我喜欢具有挑战性的工作，我认为现在我已为迎接更有挑战性的工作做好了准备。

ROOM RESERVATIONSA：Advance Reservations．Can I help you？B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．A： Yes， we do have a single room available for those dates．B： What is the rate， please？A： The current rate is 500RMB per night．B： What services come with that？A： For 500RMB youll have a radio， a color television， a telephone and a major international newspaper delivered to your room everyday．B： That sounds not bad at all．Ill take it．A：Very good． Could you tell me your name， sir， please？B： Yes， it is Moore．A： How do you spell it， please？B： Its M-O-O-R-E．A：M-O-O-R-E．And what is your address，please？B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．A： Excuse me， sir， but could you speak a little more slowly，please？B：Sure，no problem．Its 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．B： Thats right．A： What about your telephone number？B：123456789． By the way， Id like a quiet room away from the street if that is possible．A：A quiet room away from the street is preferred．O．K．．Well mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．B：Thank you and good-bye．Self introductionGood morning/afternoon.Thank you for the interview.My name is yao kai chao.I'm twenty-five years old.I have educated from zhongyuan university of technology two years ago and then I joined the army.Tody I come for the job because I think it’s a challenge for me ,and I have great interest in this job.Now I living in xinyang ,It’s my hometown and I like it .I think with my patience, persistence and hard work ,I can do the job well and I have faith in myself.Thanks for your time . Thank you!My hobbies are listening to music ,reading conmunicating with people and learning english.I like the culture.I'm proud of myself applying for this job.I like challenges and have great interest in this job.I think the sincere communication and the witty ways in solving problems is very important. (Absolutely we must have patience ,persistence,too.)I want to improve myself and make contributions toour company. 补充：Accepting a reservation 接受预订Answering the callsSove the problemsDialogue:W: Good morning Italian restaurant. How may I help you/What can I do for you?上午好，意大利餐厅，我能帮到您什么？G: Yes, I’d like to reserve a table for tonight.我想今晚在这订张桌子。