东财17春秋学期公共关系学在线作业一(随机

公共关系学作业1答案公共关系学作业1第1章—第4章参考答案一、名词解释(每小题3分，共15分)1．公共关系：所谓公共关系，就是一个组织运用有效的传播手段，使自身适应公众的需要，并使公众也适应组织发展需要的一种思想、政策和管理职能。

2．公共关系观念：是人们在公共关系实践中形成的影响人们思想和行为倾向的深层的思想意识，是人们对公共关系活动的一种自觉的认识和理解。

3．揭丑运动：19世纪下半叶，美国的商品经济得到高度发展，资本主义从自由竞争走向了垄断。

百来个经济巨头控制了美国的经济命脉，他们为了巩固这种垄断地位，对内根本无视员工的利益，对外以损害公众利益作为赚钱的重要手段，奉行所谓“只有我能发财，让公众利益见鬼去吧”的经营哲学，引起了社会公众舆论的强烈不满和抨击，出现了20000多篇揭露实业界、传播界丑闻的文章，形成了近代美国史—上著名的“揭丑运动”。

(又称“扒粪运动”)4．爱德华·伯尼斯：使公共关系由一种活动、一种社会现象变为一门科学的杰出人物是爱德华·伯尼斯。

他从1923年出版第一部公共关系著作《公众舆论之凝结》，到1952年完成教科书《公共关系学》，使公共关系的原理和方法逐渐形成一个较为完整的理论体系。

他强调组织应该在确切了解自己的公众的基础上来进行组织的传播工作；通过“投公众所好”来实现组织的目标。

由于伯尼斯将公共关系引上了科学的轨道，被世人誉为“公共关系泰斗”。

5．组织形象：就是组织在公众心目中留下的印象及公众对组织的评价。

这种形象不仅来自外在的有形事物，而且也出自自由组织行为所反映的内在精神。

二、判断正误并更正(每小题2分，共20分)( √ )1．公共关系是一门综合性的应用科学。

( √ )2．公共关系特指组织与公众之间的传播沟通关系。

( × )3．美国学者香农提出了双向循环的传播模式。

更正：美国学者香农提出了传播过程的数学模式。

( × )4．艾维·李创办世界上第一家宣传事务顾问所。

东财《公共关系学》在线作业一（随机）试卷总分:100 得分:100一、单选题(共20 道试题,共60 分)1. 公共关系的要素是（）。

A. 组织、公众、舆论B. 形象、公众、传播C. 组织、公众、传播D. 组织、公众、形象满分：3 分正确答案:C2. 目标要作为实施的准则和评价的标准，就必须是清晰的。

它必须做到：（1）定性；（2）定量；（3）定时；（4）定空间。

以上是指制定目标的（）。

A. 具体性B. 重要性C. 可行性D. 可控性满分：3 分正确答案:A3. 具有“针对性强、成本低，可以省去路途奔波、办出国手续等许多麻烦，节省经费”特点的信息采集渠道是（）。

A. 开掘信息B. 合作调查C. 随机捕捉D. 委托他人找信息E. 专题调查满分：3 分正确答案:D4. 以下不是文献调查法的优点的是（）。

A. 只要找到了文献就可随时随地查阅B. 可以超越时空条件的限制,了解到极其广泛的社会情况C. 效率高、花费少D. 具有具体性、生动性满分：3 分正确答案:D5. 双向沟通式的公共关系坚持（）。

A. “凡是宣传皆管事”，根本不顾公众的利益B. “事实公开”、“讲真话”的原则，增加公众对组织的信任感C. 坚持组织与公众双方在目的、利益和传播上要双向对称、双向平衡D. 坚持让组织了解公众，也让公众了解组织，“增加双方的透明度”满分：3 分正确答案:D6. 下列关于公共关系策划的性质的说法中，错误的是（）。

A. 公关策划是一门边缘学科B. 公关策划是一门综合性学科C. 公关策划是一门“软科学”D. 公关策划是一门实用性很强的应用科学满分：3 分正确答案:A7. 双向对称式的公共关系所要达到的目的是（）。

A. 为了双方的利益,和谐拓展B. 寻求公众的理解、认同与接纳C. 为了扩大自身影响而玩弄公众D. 为了赢得公众的支持而取悦公众满分：3 分正确答案:A8. （）强调“双向沟通、双向平衡、公众参与”。

A. 单向传播式的公共关系B. 双向沟通式的公共关系C. 双向对称性的公共关系D. 单向吹嘘式的公共关系满分：3 分正确答案:C9. 传播学与公共关系的联系主要是在（）。

北交《公共关系学》在线作业一试卷总分：100 测试时间：--单选题多选题判断题、单选题（共 15 道试题，共 30 分。

）1. （）是指调查者进入调查现场，用自己的感官及辅助工具，观察和记录调查对象表现，从而获得第一手资料的调查方法。

A. 访谈法B. 文献调查法C. 实地调查法D. 异地调查法满分：2 分2. 1987年5月（）在北京成立。

A. 上海公共关系协会B. 中国公共关系协会C. 中国国际公共关系协会D. 伟达公司北京办事处满分：2 分3. 公共关系的主体要素是（）A. 公众B. 传播C. 组织形象D. 社会组织满分：2 分4. 按照文献的载体形式和记录技术，文献资料可以分为三类，以下（）不属于这种分类方式的结果。

A. 古典文献B. 书面文献C. 声像文献D. 电子文献满分：2 分5. （）是以提供信息服务为主的公关活动模式，目的是通过采集信息、舆论调查、民意测验等工作，了解社会舆论，为组织机构的经营管理决策提供参谋，使组织行为尽可能地与国家的总体利益、市场的发展趋势以及民情、民意一致起来。

A. 征询型公共关系活动模式B. 服务型公共关系活动模式C. 进攻型公共关系活动模式D. 建设型公共关系活动模式满分：2 分6. （）是指在组织初创时期或新产品、新服务首次推出时为打开局面而采用的公关工作模式，是打基础的模式。

A. 进攻型公共关系活动模式B. 防御型公共关系活动模式C. 维系型公共关系活动模式D. 建设型公共关系活动模式满分：2 分7. （）是公共关系部的长期工作。

A. 组织记者招待会B. 编辑、联系印刷组织的内部刊物C. 组织企业或企业内部的听证会D. 管理好组织的无形资产满分：2 分8. （）被称为“投公众所好的意识”，是公关意识中最重要和最基本的意识。

A. 塑造形象的意识B. 尊重公众的意识C. 创新审美的意识D. 立足长远的意识满分：2 分9. 公共关系的“由头”由三个要素组成，以下（）不属于这三个要素。

东财《公共关系学》在线作业一（随机）-0003“逆头脑风暴法”是指（）。

A:对演法
B:发展型自由讨论法
C:自由讨论法
D:默写法
E:匿名咨询法
答案：A
下列不属于“三名”的选项是（）。

A:名称
B:名门
C:名品
D:名人
答案：A
“特尔斐法”指（）。

A:集思广益法
B:排列法
C:匿名咨询法
D:默写法
E:检核表法
答案：C
组织的公众包括（）。

A:内部公众和市场关系公众
B:内部公众和非市场关系公众
C:外部公众与非市场关系公众
D:外部公众与市场关系公众
E:内部公众和外部公众
答案：E
下列关于名牌的说法中错误的是（）。

A:名牌的评定内容是品质和价值
B:名牌的评定主体是组织与产品
C:名牌的最终归属是著名品牌
D:名牌的评定方式是认知和确定。

东财《公共关系学》在线作业一（随机）-0001
请选出下列错误的说法（）。

A:公关策划是一门“软科学”
B:公关策划属于公关活动中最高的层次
C:公关传播是公共关系竞争的法宝
D:公众心理是公共关系策划的主战场
答案：C
网络传播的优点不包括（）。

A:信息传输容量无限大
B:超越时空,覆盖全球
C:信息传播高速瞬时
D:信息的可信度高
答案：D
组织的公众包括（）。

A:内部公众和市场关系公众
B:内部公众和非市场关系公众
C:外部公众与非市场关系公众
D:外部公众与市场关系公众
E:内部公众和外部公众
答案：E
赞助的目的不包括（）。

A:提高美誉度
B:增强信任度
C:追求利润
D:扩大知名度
答案：C
将生活中“道听途说”，报上、书上的一些零散、无序的信息采来，从中筛选获取有价值的信息是（）。

A:合作调查
B:随机捕捉
C:开掘信息
D:专题调查
答案：B
传播学与公共关系的联系主要是在（）。

A:活动方式上
B:对象上
C:技术手段与方法上
D:目的上
答案：C
各种调查方法的采用取舍原则不包括（）。

A:可行性原则
B:专业性原则
C:针对性原则
D:节约性原则
E:综合性原则
答案：B
组建公共关系部的基本原则不包括（）。

A:精简性原则。

东财《公共关系学》在线作业一（随机）-0009
企业识别系统的英文缩写是（）。

A:CS
B:VIS
C:CIS
D:BIS
答案：C
目标要作为实施的准则和评价的标准，就必须是清晰的。

它必须做到：（1）定性；（2）定量；（3）定时；（4）定空间。

以上是指制定目标的（）。

A:具体性
B:重要性
C:可行性
D:可控性
答案：A
以下（）不是常规访谈调查法的优点。

A:富有灵活性
B:访问效率高
C:促进感情联络
D:询问表回收率高
答案：B
以下不属于公共关系以目的划分目标的是（）。

A:改变态度
B:联络情感
C:名牌战略
D:传播信息
答案：C
“公众优先的意识”，又可称为（）。

A:尊重公众的意识
B:创新审美的意识
C:塑造形象的意识
D:真诚互惠的意识
E:立足长远的意识
答案：A
下列关于创造性思维发展的描述错误的是（）。

A:系统化于德国
B:形成于美国
C:前奏起于俄国
D:丰富于日本
答案：A
知晓公众又称（）。

A:行为公众
B:现在公众
C:未来公众
D:将在公众
答案：D
公共关系传播的核心内容是（）。

A:组织名誉
B:组织规模。

一、单选题（共 13 道试题，共 52 分。

） V 1. 享有“创造技法之母”之称的是____。

A. 集思广益法B. 默写法C. 匿名咨询法D. 排列法E. 检核表法标准答案：E2. 以下说法中错误的是____。

A. 可以把自己的意见暗示给被调查者B. 要把握访谈的方向和主题焦点,防止谈话偏离调查主题,以免影响效率C. 使用的语言要简明扼要D. 根据被调查者的特点,灵活掌握问题的提法和口气3. 经验效应是指____。

A. 首因效应B. 近因效应C. 晕轮效应D. 定型效应E. 移情效应4. 公共关系的产生基础主要是____。

A. 血缘B. 地缘C. 业缘D. 趣缘5. “逆头脑风暴法”是指____。

A. 对演法B. 发展型自由讨论法C. 自由讨论法D. 默写法E. 匿名咨询法6. 组建公共关系部的基本原则不包括____。

A. 专业性原则B. 权力与责任平衡原则C. 精简性原则D. 民主与集中原则7. 请选出下列错误的说法____。

A. 公关策划是一门“软科学”B. 公关策划属于公关活动中最高的层次C. 公关传播是公共关系竞争的法宝D. 公众心理是公共关系策划的主战场8. ____强调“双向沟通、双向平衡、公众参与”。

A. 单向吹嘘式的公共关系B. 单向传播式的公共关系C. 双向沟通式的公共关系D. 双向对称性的公共关系9. 公关信息的采集原则不包括____。

A. 向度明B. 精度准C. 真度强D. 融度高E. 范围精标准答案：E10. 公共关系的评价指标是()。

A. 政治立场B. 经济指标C. 社会指标D. 美誉度11. 单向吹嘘式的公共关系特点是____。

A. “公众要被愚弄”B. “公众要被告知”C. “要投公众之所好”D. “公众意愿可以参与到决策中来”12. 以下关于电话调查法的特点，描述错误的是（）。

A. 时间短B. 费用低C. 不易取得被调查者的合作D. 问题比较容易深入13. 网络传播的优点不包括____。

公共关系学网上形考作业一参考答案（Online exam for publicrelations）Online exam for public relationsFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. How does the organization connect with the public (B?).2.. The starting point for the organization of public relations activities should be (A).3.. In 1906, the famous document of Ai Wei Li Fabiao was (B??).4.. The father of public relations is (B).5.? Public relations English is (A???).6.. Setting up the concept of communication and cooperation and improving social ability belongs to public relations (B?).7.?? in 1952, Cutlip and Vincent has published authoritative public relations work is (C?).8.. The International Institute for public relations was established in London (D??).9.. Is the democratic participation law used for coordination (D?).10.. Using the news media to expose the phenomenon of "fooling the public" by monopoly enterprises, formed the famous C in modern American history.11.. The essence of modern public relations communication is the information between the organization and the public. (A,?).12.. The basis of organizational image is (D).13.. Does the company design a unique style of factory name and brand name in A?.14. public relations may be referred directly to (A).15.. The basis for organizing public relations activities is (C?).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., there are many signs of enterprises, but the two most important ones are (AD)?.2.. What is the social condition of public relations (ABCD?).3.. Should the principle of seeking truth and truth be carried out in the investigation work (ABCD?).4.. The basic elements of public relations include (AB, E).5.. The form of writing that reflects the organizational philosophy is (ABC?).6.. In the process of the development of public relations thought, the representative thinkers are (BCD).7.. Since 1980s, the famous American public relations companies, which have set up branch offices or representative offices in China successively (BC)?.8.. Ai Weili's idea of public relations puts forward the two principle (AD?).9., the concept of public relations is mainly (ABCDE?).10.. It is generally believed that public relations can be (ABCDE).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., with developed commodity economy, there will be developed public relations. (X)2.. There is not necessarily mutual influence and interaction between the public and the organization. (X)3.. Public relations is a comprehensive applied science. (V)4.. Edward Bernice published the first public relations book, the formation of public opinion. (V)5.. Public relations are entirely for the organization to create a survival and development environment. (X)6.? Public relations, 90% by their own right, 10% by propaganda. (V)7.. China's public relations cause was developed after the reform and opening up. (V)8., the introduction of western experience can promote the development of China's public relations. (X)9.. Public relations is a specialized theoretical science. (X)10.. Ivy Lee founded the world's first propaganda advisory office. (X)11.. Product image is the foundation of the whole organization image. (V)12.. Public relations communication model is designed according to the principle of feedback model in the process of communication, but it does not include the basic elements of the "five W" model. (X)13. public relations refers to the communication and communication between organizations and the public. (V)14.. In the more developed commodity economy society, the consumption behavior of the public is dominated by consumer psychology. (V)15. in the early days of enterprise, the focus of propaganda work was to win the public's good impression on the organization. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points.Every day at least one option is the right choice, the election did not score less.)1) in this case, Singapore Airlines uses the (C) PR model.2) in the case, the new wing airlines also adopted (A) activities, so that public relations consciousness into each employee's mind, embodied in each employee's actions, run through the company's every activity.Public relations online exam two referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? Construction pr mainly applies to organizational development (A??).2.. Compared with the Department of public relations, one ofthe strengths of the public relations companies is (D).3.. What should be the personality traits of an excellent public relations officer (A??).4.? High reputation, low reputation, which belongs to the public relations status (B).5.? (C) directly affects the organization or other aspects of the enterprise, such as employee family relations, local customer relations, etc..6.. In the Department of public relations under the Department, the public relations function is located in the communication function, mainly because the public relations department belongs to (B).7.. Self communication with others and individuals to individuals (B??).8.. In order to prevent public feeling of boredom and resentment, public relations personnel must maintain information. (D??).9.? (C?) is a full-time public relations worker who works fora professional public relations consulting firm.10.?? public relations marketing services, first embodied in the (? B?), it is not directly to sell products or services, but with the use of various communication methods, dredge channels, rationalize the relationship, for the sale of products or services to create a good environment.11.? The public relations department is a service oriented, higher level of indirect (D??)?.12.. The important way for organizations to communicate with the public is to use (D).13.. When analyzing the actual distance between the self-image and the actual image of an organization (D?).14.? (B) is the most socially authoritative object of all communication objects.15.? (A) is the most sensitive and important part of the PR task.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1.. The main feature of the Department of public relations is (BCE).2., the quality of public relations personnel should include the following aspects (ABCDE?).3.. The material requirements of employees include (ABDE?).4.. The position of the decision staff of the public relations department in the organization is mainly determined by the following functions (ACDE).5.. The communication channel dichotomy consists of (CD?).6.. The method of assessing the effectiveness of public relations is (ABCD).7.. What are the characteristics of community relations (BCD?).8.. Public role psychology, including (ABCD), etc..9.. The three link of organizational image analysis is (ABD?).10.. Social environment causes psychological change with the following characteristics (ABC?).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., service-oriented model, to provide a variety of affordable services based work, the purpose is to take practical action to win public praise, and establish a good image of the organization. (V)2.. The self expectation image of an organization is the social image of an organization's self wish. (V)3.. Government relations are a kind of relationship that social organizations can avoid. (X)4., it is generally believed that the cultivation of public relations personnel is to train talented personnel in publicrelations. (X)5.?? PR to try to use neutral terms, to become the most advanced countries with amiable and easy of approach. (V)6.. The open questionnaire is characterized by relatively standardized answers and convenient public answers. The results are easy to quantitative analysis. (X)7.? Generally speaking,There is only one reason for the change of public psychology, that is, objective reasons. (X)8.. Employees are the most important internal public, good staff relations, can cultivate the identity and sense of belonging of the members of the organization, forming the centripetal force and cohesion of the organization. (V)9., employee relations, shareholder relations, consumer relations, government relations is the most basic goal of corporate public relations work, the public. (V)10.. The public relations department is a professional organization which implements the concept of public relations and achieves the goal of public relations. (V)11.. Enterprises can play the role of education, guidance and organization of consumers, and together with consumers, they can design and beautify their lives. (V)12.. The quality of public relations personnel should be a combination of character, morality, wisdom, education and experience. (X)13.. In public relations surveys, random sampling is a good way to prepare for a high rate of time, effort and money. (X)14., the technical role of the public relations departments engaged in special technical business staff, they are the most common, the most grass-roots public relations staff. (X)15., the advantage of the Department of public relations is often the inadequacy of the public relations companies, and vice versa. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1).? this case illustrates the enterprise public relations in (), which set a specific location for their products in the minds of potential consumers, this position is only for their own exclusive products and other similar products can not have.(B)2) this case illustrates that enterprises must pay attention to the investigation and study, and find out the trend of consumer demand for products, so that they can help enterprises win the market. (D)Public relations online exam three referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. An exhibition enables organizations to find themselves, promote themselves, and enhance effectiveness. It is (D).2.? The average range of concessions is also called (D?).3., the targeted mass media is (B).4.. What do people in their minds not want to disclose to others? (C?).5.. Members of the organization are equal in status and have extensive contacts with each other, but there is no communication network of Central People (C).6.. Sponsorship activities refer to social organizations who contribute or contribute to certain social activities or D in the form of unpaid contributions.7., the final line of defence between the two sides of the negotiations is (B?).8.. Put the key facts and main conclusions in the front of the article, and then arrange the events according to the importance of the facts. (A).9.. In general, the organization conducts celebrations everyyear (C?).10.. To seriously understand the situation of the victims, to take the corresponding responsibility realistically and sincerely apologize (B?).11.? What is the larger choice of readers? (C?).12., the third stage of public relations negotiations is (C).13.. Organizations, in their own name and in society, are the first to initiate some kind of activity, and to promote some progressive new idea is (C).14.? Without space restriction, the most widely spread mass media is (C??).15.. Open organizational activities (D).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less.)1.. Taboos in interpersonal communication include (ABCDE?).2.. The less documented mass media is (AE).3.? From the nature of the exhibition, there are (AE?).4.. What is the difference between public relations advertisingand commodity advertising? (ACDE?).5.? Celebrations are usually in the form of (ABCDE).6., the characteristics of crisis events have (ACE?).7.. The end of the speech form includes (ABCDE).8.? From the style of speaking?,The usual opening remarks are ((ACDE)).9.. Television's disadvantages as a mass media include (ABCE?).10.. An outstanding conference chair should have the following qualities (ABC).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., some meetings failed because the people who requested them were not invited and should not be invited. (V)2.. Long-term public relations activities are suitable for the use of electronic media. Short term activities are suitable for printing media. (X)3.. Memory is the ratio of the number of impressions to advertising to the number of people who come into contact with the advertising media. (X)4.. Organize advertising to positively promote the organization's own situation. (V)5.. Open organizations weave the public's understanding of the work of the organization, but do not make it known to the public. (V)6., public relations, advertising and commercial advertising are paid promotional activities. (V)7.. Compared with interpersonal communication and organizational communication, the information of mass communication is no longer confidential. (V)8.. Radiation propagation is characterized by easy centralized leadership, fast information transmission and less distortion. But in this network, there is less contact among members. (V)9.?? under the condition of market economy, only no branch is the objective reality, so sweet "alone are not afraid of deep alley". (X)10.. Interpersonal communication in narrow sense can include all the information communication activities of human beings. (X)11., the boundary point is the starting point for negotiators to formulate price policy, and also the value basis of all negotiations. (X)12., the emotional influence of interpersonal communication isoften more than the mass media, mainly due to the speaker's expression and eyes. (V)13.. Sponsorship of social welfare projects has created a social environment for the improvement of the economic efficiency of enterprises, so the sponsorship activities are aimed at improving economic efficiency. (X)14.. Persuasion, in essence, is the change of the original beliefs, attitudes, positions and actions of the public, which is relatively easy in a democratic and rule of law society. (X)15.?? at the beginning of June 1996, poisoning incident happened in Belgium Coca-Cola, a public relations crisis, and crisis public relations. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) this case demonstrates the practical application of (B) in public relations activities.2) generally speaking, planning newsworthy events has the function of (ABCD).Public relations online exam four referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? The most basic principle of public relations etiquette isB.2.. A visual code consisting of purely geometric points, lines, planes, and bodies (B?).3.. The acronym for organizational behavior identification system is C.4.? Enterprise mission belongs to the organization concept identification system (D?).5.? Sitting on a lower chair or sofa, it is better for ladies to adopt (B) sitting posture.6.. The theoretical basis and premise of relationship marketing is (C?).7., according to the social division of labor and its own conditions, enterprises are ready to play a role in society and assume the role belongs to (D??).8.?? when the major social problems occur, and the relevant public organizations, groups or individuals to communicate face to face, listen to public opinion, answer the public problem, explain the government position, for public understanding and support to government relations in (C?).9.. In the field of public relations work in China, it is generally not necessary to raise awareness. (B??).10.? Good? (A) is the starting point of all public relations activities, is necessary for all social occasions "pass"".11.. Public relations etiquette, as a skill (B), is the understanding and ritual that public relations people must follow in social interaction.12.? At the top of the entire CI system is (A).ThirteenUsing the market leaders to publicize the gaps left by the public mind, and quickly add up, and thus occupy an important position in the business strategy is (C?).14.?? people see the enterprise product advertising, brand name, logo, standard word and color, you can think of the enterprise wholeheartedly for customer service spirit, improving work style, excellent product quality, which belongs to the enterprise CS strategy (D???).15.?? etiquette, in person, in the organization, in the society, can the (C?), image and atmosphere has improved, improve and promote excellence.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., public relations can be adopted in the dissemination of corporate brand names, the "three" strategy, specifically (ACD).2.? Brand names are trademarks of enterprises, which contain products (ABDE??).3., respect for the principles of the public is embodied in (BCD).4.. Organize the functions of the CI system, including (ABCDE?).5., public relations personnel should attach great importance to their clothes and instruments, and regard it as one of the essential qualities of public relations personnel. The requirements for team PR staff are (BCD??).6.?? in formal meetings, celebrations, meetings, negotiation, seated on the very particular. The main seating Etiquette (ABC?) principle.7.? The source of the CI design first appeared in (CE?).8.. Government public relations gathering information includes (ABCD?).9.. The basic elements of an organization's visual identity system include (ABCDE?).10.. The principle of identity difference in public relationsactivities, including ABD.Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1.. Comprehensive evaluation of public relations etiquette in public relations activities is "pass" and "cornerstone."". (X)2., in the process of social interaction, it is unnecessary to consider the principle of reciprocity in terms of identity, number of people, reception specifications and so on. (X)3., public relations in the enterprise marketing role, first of all reflected in the enterprise brand strategy positioning and communication. (V)4., "noble family" strategy is to use some product image to enhance the overall image of the enterprise. (X)5.? The French don't like giving presents when they meet for the first time. (V)6.. In the whole enterprise identification system, behavior recognition should be a static extension of concept recognition. (X)7.? Japanese people generally love, light ceremony. (X)8.. In the modern enterprise management idea, the customer is God, but the staff is not a slave. (V)9.? Business strategy is the highest guiding principle that enterprises follow when conducting business activities. He points out the general direction for enterprises. (X)10.? CI design, once imported, can not be changed. (X)11.? CI is a symbol and symbol of information transmission, not the corporate image and the shape itself. (V)12.. The deficiency of figurative codes is that their extension and extension are obviously limited, and the meaning contained in them is limited. (V)13.. Integrated marketing communication means optimizing all the media resources that can be used. (V)14.. Americans love giving presents. (X)15.. Compared with enterprises, the outstanding characteristics of business groups are non profitable, so they do not have economic function at all. (X)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) the PR crisis reflected in the case belongs to (C).2) by this case, do you think we have shortcomings in solving this crisis (ABCD)?.* [ jimisoft：未注册的软件只转换部分文件！阅读有助于了解如何登记。

大工17春《公共关系学》在线测试1答案大工17春《公共关系学》在线测试1一、单选题（共10道试题，共30分。

）1.廉政建设、社会治安在舆论对象中属于（）。

A.社会事件B.社会问题C.社会冲突D.社会运动正确答案：B2. ()指由自然的或人为环境的某一因素而引发的吸引力。

A.对等吸引率B.诱发吸引率C.互补吸引率D.接近吸引率正确答案：B3.“刻板印象”又称为（）。

A.首因效应B.近因作用C.晕轮效应D.定型作用正确答案：D4.我国公共关系发展的酝酿期是()。

A. 40年代末—50年代初B. 50年代末—60年代初C. 60年代末—70年代初D. 70年代末—80年代初精确答案：D5. ()是测量一个人在处于逆境时所表现出的信心、勇气、智慧、创新能力高低程度的一种商数。

A.气质B.逆商C.自信D.可信度正确答案：B6.请求别人帮忙应该使用的交际用语是()。

A.打扰B.烦请C.拜托D.讨教正确答案：B7.目光语是通过眼睛的开闭，瞳孔的扩大与缩小，视线接触时间的长短、接触的方向等来传递信息的。

瞳孔放大表明()。

A.吃惊、激动B.厌恶C.仰慕D.不感兴趣正确答案：A8.XXX成立的时间是()。

A. 1978年B. 1955年C. 1987年D. 1986年精确答案：C9.现代公共关系发端于（）。

A.XXX时期B.XXX时期C.XXX?XXXD.XXX?XXX时期正确答案：B10.群众关系传播最基本的功用是（）。

A.强化舆论B.扩大影响C.告知公家D.引导舆论正确答案：C大工17春《公共关系学》在线测试1二、多选题（共10道试题，共40分。

）1.现代管理者应该具备的心理素质有()。

A.自信心B.可信度C.性格D.气质正确答案：ABCD2.公共关系活动的基本要素有()。

A.组织B.企业C.传播D.公众正确答案：ACD3.提高情商的方法有()。

A.自我认知B.自我控制C.良好的人际关系D.稳定而乐观的情绪正确答案：ABCD4.现代广告发展所经历的阶段有（）。

(单选题) 1: 以下不是文献调查法的优点的是（）。

A: 只要找到了文献就可随时随地查阅B: 可以超越时空条件的限制,了解到极其广泛的社会情况C: 效率高、花费少D: 具有具体性、生动性正确答案:(单选题) 2: 下列关于创造性思维发展的描述错误的是（）。

A: 系统化于德国B: 形成于美国C: 前奏起于俄国D: 丰富于日本正确答案:(单选题) 3: 容易发生“城门失火、殃及池鱼”的是（）。

A: 大品牌小品牌战略B: 一元化品牌战略C: 商标化品牌战略D: 多元化品牌战略正确答案:(单选题) 4: 被誉为“企业的心”的是（）。

A: EISB: VISC: BISD: MISE: AIS正确答案:(单选题) 5: 传播学与公共关系的联系主要是在（）。

A: 活动方式上B: 对象上C: 技术手段与方法上D: 目的上正确答案:(单选题) 6: 下列关于公共关系与广告的说法中错误的是（）。

A: 政府的喉舌、官方的工具B: 都以传播为主要的工作手段C: 都源于传播学D: 是两门交叉学科正确答案:(单选题) 7: 那些零散的、直观看来毫无价值的信息放到一个更大的系统中去考察它们的联系，从而发现其中的价值的方法属于（）。

A: 专题调查B: 合作调查C: 随机捕捉D: 开掘信息正确答案:(单选题) 8: 公共关系传播的核心内容是（）。

A: 组织名誉B: 组织规模C: 组织范围D: 组织形象C: 策划D: 评估正确答案:(单选题) 10: （）决定了公共关系的状态、活动、发展方向。

A: 公众B: 形象C: 社会组织D: 舆论正确答案:(单选题) 11: 以下（）不是问卷调查法的优点。

A: 匿名性B: 非干扰性C: 广泛性D: 定性性E: 节约性正确答案:(单选题) 12: 具有“针对性强、成本低，可以省去路途奔波、办出国手续等许多麻烦，节省经费”特点的信息采集渠道是（）。

A: 开掘信息B: 合作调查C: 随机捕捉D: 委托他人找信息E: 专题调查正确答案:(单选题) 13: 各种调查方法的采用取舍原则不包括（）。

《公共关系学》作业一1-4章一、名词解释1、公共关系：公共关系是一种独特的管理职能，它协助建立与维持一个组织与其公众之间的相互传播、了解、接受与合作的渠道；参与问题与纠纷的处理，协助管理当局对民意保持灵通及做出反应；解释及强调管理当局为公众利益而服务的责任；协助管理当局顺应并有效地利用变化着的环境，担任早期预警系统的角色，协助预测未来趋势；以研究工作及合乎道德的正确的沟通技术为其主要工具。

简言之，公共关系是一门管理科学，主要通过组织与公众之间的双向传播，协调关系、处理危机、塑造形象，在满足公众利益的基础上求得组织自身的发展。

2、公共关系观念：是人们在公共关系实践中形成的影响人们思想和行为倾向的深层思想意识，既有易显的公共关系观念，也有尚未被人们意识到的潜在观念，是人们对公共关系活动的一种自觉的认识和理解。

3、揭丑运动：大批具有社会良知的知识分子利用新闻媒介以及通过发表配有大量的社论和漫画的揭丑文章，来谴责企业丑行，进而对垄断资本家的行为进行强烈的抨击，从而掀起了一场旷日持久的“揭丑运动”。

4、爱德华·伯尼斯：他是公共关系学的创始人，并且将公共关系引上了科学的轨道。

1923年出版了第一部研究公共关系理论的专著—《公众舆论之形成》，在书中对公共关系的实践进行了系统的研究，使之形成一整套理论。

1952年编写成教材《公共关系学》，对公共关系理论进行了更为系统、详尽的阐述和发挥。

他提出了“投公众所好”的根本原则，主张一个企业或组织在确切了解公众的基础上，再做决策以及进行有目的的宣传工作，以便迎合公会的需要。

5．组织形象:是指组织在公众脑海里留下的印象及公会对组织的评价。

这种形象不仅来自外在的有形事物，而且也出自由组织行为所反映的内在精神。

二、判断正误并更正（√）1、公共关系是一门综合性的应用科学。

因为公共关系既是一种状态，又是一种活动，还可以是一种学说，更可以是一种观念。

因此，表现出其综合性。

同时这门学科的实践性很强，具有应用性。