工作分析(英文PPT57页).pptx
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工作分析(英文)培训PPT课件教程
on:
Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job. Statement of the needed knowledge, skills, abilities, and other characterisitcs (KSAOs) of the person who is to perform the job Since Griggs v Duke Power and the Civil Rights Act of 1991, job specifications used in selection must relate specifically to the duties of the job.
3–3
Important Job Analysis Terms
Task:a distinct, identifiable work activity composed of motions Duty: a larger work segment composed of several tasks that are performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Identifies major job responsibilities; outlines specific ksa, and other physical and personal characteristics necessary to perform a job. Statement of the needed knowledge, skills, abilities, and other characterisitcs (KSAOs) of the person who is to perform the job Since Griggs v Duke Power and the Civil Rights Act of 1991, job specifications used in selection must relate specifically to the duties of the job.
3–3
Important Job Analysis Terms
Task:a distinct, identifiable work activity composed of motions Duty: a larger work segment composed of several tasks that are performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
工作分析和工作计划英文版
Introduction
Definition of Work Analysis
Work Analysis is a process of studying the nature, characteristics, and requirements of work tasks.
It involves breaking down work into its constituent elements and analyzing them to understand their relationships and dependencies.
Identifies the human, technical, and material resources required for project execution.
Identifies potential risks and how they will be mitigated or managed.
Case Study 2: Work Plan in a Software Development Project
总结词
需求分析、时间管理、团队协作
详细描述
在软件开发项目中，制定详细的工作计划至关重要。首先，进行需求分析，明确软件的 功能和性能要求，为后续开发提供依据。其次，做好时间管理，根据项目复杂度和团队 能力，合理安排开发进度，确保项目按时交付。此外，加强团队协作，通过有效的沟通
Analyze work: Break down the project into smaller, manageable tasks and analyze the effort required for each task.
Prioritize tasks:
Definition of Work Analysis
Work Analysis is a process of studying the nature, characteristics, and requirements of work tasks.
It involves breaking down work into its constituent elements and analyzing them to understand their relationships and dependencies.
Identifies the human, technical, and material resources required for project execution.
Identifies potential risks and how they will be mitigated or managed.
Case Study 2: Work Plan in a Software Development Project
总结词
需求分析、时间管理、团队协作
详细描述
在软件开发项目中，制定详细的工作计划至关重要。首先，进行需求分析，明确软件的 功能和性能要求，为后续开发提供依据。其次，做好时间管理，根据项目复杂度和团队 能力，合理安排开发进度，确保项目按时交付。此外，加强团队协作，通过有效的沟通
Analyze work: Break down the project into smaller, manageable tasks and analyze the effort required for each task.
Prioritize tasks:
基础工作分析(英文)
impact) New Jobs Jobs affected by new technology, expanded jobs, or
altogether new jobs Entry level jobs
performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Job Family: A group of individual jobs with similar characteristics Occupation: general class of jobs Career: sequence of jobs held by individual throughout lifetime
The different duties and responsibilities performed by only one employee
Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
Producing the job description (task, duties, and responsibilities) and job specification (KSAOs)
altogether new jobs Entry level jobs
performed by an individual. Responsibility: an obligation to perform certain tasks and duties. Position: set of tasks and duties performed by single individual
A group of related activities and duties
Job Family: A group of individual jobs with similar characteristics Occupation: general class of jobs Career: sequence of jobs held by individual throughout lifetime
The different duties and responsibilities performed by only one employee
Job: group of positions that are identical with respect to their major significant tasks and sufficiently alike to be covered by single analysis
Producing the job description (task, duties, and responsibilities) and job specification (KSAOs)
《工作分析》PPT课件 (2)
• SOP的构成要素与样本 • SOP的落实
确定管理目标，分解流程，与内外部专家讨论标准，标准化文件，宣传， 试点，推广，激励与约束。
• SOP的修订与完善
客人需求变迁、产品创新与管理需要、行业标准、市场竞争等方面的需 要都会推动饭店SOP的修订与完善。 需要有专门的组织与人员负责。
9
SOP01：客房服务员岗位工作说明书
5、客房的维护保养；
6、布草、杯具的送洗。
10
SOP02：送果蓝服务项目程序与标准说明书
A.订单审批
前厅经理、餐饮部经理共同审批送果蓝的申请单
B. 服务要求
➢ 西餐冷菜厨房负责准备果蓝并用保鲜膜封好。 ➢ 在客人到店之前由送餐部缠上彩带送入房间。彩带起装饰、暗示和日期提醒作用。 ➢ 彩带的时间含义：
控制，全面指导销售部的各项活动。 1．整理和保存常住顾客与VIP的销售档案资料，并与VIP保持联系； 2．与总经理和其他部门一起，实施有助于销售的计划，如员工培训指导计划等，提高业绩水平； 3．审查市场方向与主要竞争对手活动资料，确定顾客需求、潜在消费量、价格一览表、折扣串
与竞争活动； 4．负责与旅行社、社团签订未来使用饭店产品及服务的合同； 5．列席每周部门经理会议，报告一周来的销售活动及下周的销售计划，并主持本部门会议； 6．就全面的销售事务向总经理做出报告； 7．制作每周已确定的预定业务项目报表； 8．制作每周销售费用报表，并附加必要说明； 9．负责与餐饮部、前台、客房等部门合作，保持业务信息的准确完成； 10 ．负责答复有关销售方面的问询与其他相关工作。 (二)工作条件和物理环境。75％以上时间在室内工作，一般不受气候影响，但可能受气温影响；
17
Human Resource Management
确定管理目标，分解流程，与内外部专家讨论标准，标准化文件，宣传， 试点，推广，激励与约束。
• SOP的修订与完善
客人需求变迁、产品创新与管理需要、行业标准、市场竞争等方面的需 要都会推动饭店SOP的修订与完善。 需要有专门的组织与人员负责。
9
SOP01：客房服务员岗位工作说明书
5、客房的维护保养；
6、布草、杯具的送洗。
10
SOP02：送果蓝服务项目程序与标准说明书
A.订单审批
前厅经理、餐饮部经理共同审批送果蓝的申请单
B. 服务要求
➢ 西餐冷菜厨房负责准备果蓝并用保鲜膜封好。 ➢ 在客人到店之前由送餐部缠上彩带送入房间。彩带起装饰、暗示和日期提醒作用。 ➢ 彩带的时间含义：
控制，全面指导销售部的各项活动。 1．整理和保存常住顾客与VIP的销售档案资料，并与VIP保持联系； 2．与总经理和其他部门一起，实施有助于销售的计划，如员工培训指导计划等，提高业绩水平； 3．审查市场方向与主要竞争对手活动资料，确定顾客需求、潜在消费量、价格一览表、折扣串
与竞争活动； 4．负责与旅行社、社团签订未来使用饭店产品及服务的合同； 5．列席每周部门经理会议，报告一周来的销售活动及下周的销售计划，并主持本部门会议； 6．就全面的销售事务向总经理做出报告； 7．制作每周已确定的预定业务项目报表； 8．制作每周销售费用报表，并附加必要说明； 9．负责与餐饮部、前台、客房等部门合作，保持业务信息的准确完成； 10 ．负责答复有关销售方面的问询与其他相关工作。 (二)工作条件和物理环境。75％以上时间在室内工作，一般不受气候影响，但可能受气温影响；
17
Human Resource Management
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