酒店前台接待员工作岗位描述中英文

前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗？2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务，请赐一张您的名片好吗？3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金，多余部分将在您退房时退还给您。

8. I have received your RMB 1000 （as your deposit.）收您人民币1000元（作为您的押金.）9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生，请您核对一下您的帐单，谢谢。

酒店前台主管工作描述JOB TITLE: Guest Service Supervisor-Reception职位；前台主管AREA/DEPARTMENT: Rooms Division/Front Office部门：房务部/前厅部JOB BAND: 7级别： 7HOTEL LEVEL: I - V酒店级别 5REPORTS TO: Duty Manager/Front Office Manager汇报给：值班经理/前厅经理POSITIONS SUPERVISED: Guest Service Agents - Reception监管下属：前台接待员JOB SCOPE: Responsible for the operational efficiency ofall front office areas during shift and the servicedelivery of those areas. Promotes the desired workculture around the five core values of Trust, Integrity,Respect, One Team and Service of the InterContinentalHotels Group and the brand ethos.工作范围：负责前厅各个部门的正常运作和优质服务。

发扬企业文化的5个重要价值，信任，诚性，尊重，一个团队和服务，洲际酒店集团的品牌品质。

TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。

酒店岗位职位原则中英文阐明General Manager 总经理Deputy General Manager 副总经理Asst. to General Manager 总经理助理Financial Controller 财务总监Deputy Financial Controller 财务副总监Director of Rooms Division 房务总监Director of Sales & Marketing 市场营销总监Director of F&B 餐饮总监Director of Engineering 工程总监Chief Accountant 总账会计Food & Beverage Manager 餐饮部经理Executive Chef 行政总厨IT Manager IT 经理Purchasing Manager 采购经理Human Resources Manager 人力资源经理Training Manager 培训经理Front Office Manager 前厅部经理Executive Housekeeper 行政管家Security Manager 保安部经理Administration Assistant 行政助理Cost Controller 成本控制经理Sales Manager 销售经理PR Manager 公关经理F&B Outlet Manager (Beverage Manager, Café Manager, Chinese Restaurant Manager, Banquet Manager)餐饮部营业部门经理（酒吧经理，西餐厅经理，中餐厅经理，宴会经理），F& B Manager 餐饮经理Chief Steward 管事部经理Kitchen Chef (Western Chef, Sous Chef, Pastry Chef, Chinese Chef)营业部门厨师（西厨房厨师长，副厨师长，饼房厨师长，中厨房厨师长），Guest Service Manager 来宾服务经理Laundry Manager 洗衣房经理Engineering Duty Manager 工程部值班经理Western Sous Chef 西厨房副厨师长HR Officer 人事专人Training Officer 培训专人GSM-Service Center 来宾服务经理－服务中心Pastry Chef 饼房厨师长Staff Canteen Supervisor 员工餐厅主管(Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,)（责任所在区域旳所有工作体现及质量，包括管理领班）Translator 翻译员Account Payable 应付Account Receivable Supervisor 应收主管Purchasing Officer 采购员Income Audit Supervisor 收益审计Cashier Supervisor 收银主管Engineering Section Supervisor, 工程部区域主管Staff Canteen Chef 员工餐厅厨师长Sales Executive 销售助理Reservation Supervisor 预订部主管F&B Secretary 餐饮部秘书F&B Outlet Supervisor 餐饮部各餐厅主管Stewarding Supervisor 管事部主管Chef De Partie 厨房主管Front Desk Supervisor 前台主管GSO Supervisor 来宾服务主管Executive Floor Supervisor 行政楼层主管Bell Supervisor 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, U&L Supervisor)客房部主管（楼层主管，公共区域主管，洗衣房主管，布草制服房主管）Security Supervisor, General Cashier 保安部主管，总出纳(Possess specialized skills staff)拥有专业技能和行业认证Purchasing Assistant 采购助理Engineering Senior Skilled Worker 工程部高级技工Storekeeper 库管员Artist 美工Reservation Clerk 预定员F&B Outlet Captain 餐饮部各营业部门领班F&B Hostess 餐饮部领位GSO-Reception 前台接待Operator 总机接线员Driver 司机Bell Captain 行李房领班(Basic manual duties across all work areas)所有工作区域旳基本工作职责Clerk 文员Cashier 收银员Engineering Staff 工程部一般技工Staff Canteen Cook 员工餐厅厨师F&B Service Staff 餐饮部服务员Bartender 吧员Baker 面点师F&B Kitchen Cook 餐饮部厨师Bellman 行李生Room Attendant 楼层服务员Security Guard 保安Kitchen Helper 餐饮部厨房帮工PA Attendant 公区服务员Steward 管事员Cafeteria Attendant 员工餐厅服务员Laundry Attendant (Washer, Presser, etc.) 洗衣房服务员Linen Room Attendant 布草房服务员。

前厅部岗位职责英文Front Office Department Job Responsibilities1. Greeting and welcoming guests as they arrive at the hotel.2. Assisting guests with check-in and check-out procedures, ensuring a smooth and efficient process.3. Handling guest inquiries and providing exceptional customer service to resolve issues.4. Taking and managing reservations, ensuring accuracy and optimizing occupancy.5. Providing information to guests about the hotel's facilities, services, and local attractions.6. Coordinating with other hotel departments to fulfill guest requests and ensure guest satisfaction.7. Ensuring the lobby area is clean, presentable, and well-maintained at all times.8. Handling and resolving guest complaints and concerns in a timely and professional manner.9. Handling cash and credit card transactions, ensuring accuracy and maintaining security measures.10. Assisting guests with arranging transportation, including booking taxis or renting cars.11. Maintaining knowledge of hotel policies, procedures, and rates to provide accurate information to guests.12. Participating in training and development programs to enhance job skills and knowledge.13. Assisting in the training of new front office employees.14. Handling any emergency situations that may arise and following proper procedures.15. Maintaining confidentiality and adhering to hotel rules and regulations.。

前台接待
1、Welcome to our hotel.
欢迎光临。

2、Can I help you?
我能帮您忙吗？
3、What kind of room would you like, sir? (May I offer you our Superior Room/Delux Room sir?)
先生，您要什么样的房间？这样问不好,最好改为: 先生，我可建议我们的高级/豪华客房给您吗?
4、One moment please, let me check if there is a room available.
请稍等，我查一下有没有空房。

5、Pease wait for a moment, I’ll be with you sir.
先生,请等一会,我将为您服务.
6、I’m sorry sir, we are full house already. All rooms are being occupied.
对不起，先生。

我们已经客满，没有空房间。

7、How do you spell your last name, please?
请问您的名字如何拼写？
8、Here’s your room key.
这是您的房间钥匙。

9、I’m sorry to have kept you waiting, sir. What can I do for you?
先生，对不起，让您久等了。

我能为您做点什么吗？
10、Enjoy your stay with us./Hope you’ll have a nice stay here.
希望您在我们这里住的愉快。

酒店职位中/英文参照表总经理室/ General Manager's Office：总经理/ General Manager 驻店经理/ Resident Manager常务副总经理/ Deputy General Manager 副总经理/ Vice-General Manager 总经理助理/General Manager Assistant总经理秘书/General Manager's Secretary办公室主任/Director Of Executive Office 部门秘书/ Departmental Secretary 部门文员/Department Clerk 司机/ Drivers人力资源部/ Human Resources Department：人力资源部总监/ Human Resources Director人力资源部经理/ Human Resources Manager人事主任/Personnel Officer 劳资主任/ Labour Officer培训总监/Training Director 培训经理/Training Manager培训主任/Training Officer 培训师/Trainer人事助理/Personnel Assistant 人事文员/ Personnel Clerk质检部经理/ Quality Control Department Manager质检部主管/ Quality Control Department Officer财务部/Financial Management Department：财务部总监/ Finance Director 财务部经理/ Finance Manager总会计师/ Chief Accountant 会计部经理/ Accounting Manager 成本控制经理/ Cost Control Manager 运作部经理/ Operations Manager 日审收入会计/ Revenue at the accounting review 夜审/ Night Audit总出纳/ General Cashier 收银主管/ Head Cashier收银员/ Cashier 总账会计/ General Ledger Accounting 记账员/ Bookkeeper 信贷部经理/ Credit Manager信贷主管/ Credit Head 信贷会计/ Credit Accounting信贷员/ Loan officer 应收应付会计/ Accounts Payable Accounting 成本主管/Cost Leader 成本控制员/Cost Controller验收/ Acceptance仓库/ Warehouse电脑部经理/ Computer Manager 电脑部工程师/ Computer Engineer财务部文员/ Finance Clerk市场销售部/ Sales and Marketing Department：市场营销部总监/ Marketing Director 市场营销部经理/ Marketing Manager 销售总监/ Sales Director 销售部经理/ Sales Manager销售主任/Sales Officer 销售部协调员/ Sales Coordinator公关部经理/Public Relation Manager 公关主任/ Public Relation Officer收益经理/ Revenue Manager 预订部经理/ Reservations Manager 预订员/Reservation Clerk 美工设计/Graphic Design前厅部/Front Office Department：前厅部经理/ Front Office Manager 大堂经理/副理/ Assistant Manager 值班经理/夜班经理/ Duty Manager / Night Manager商场部经理/ Shopping Centre Manager 商场部员工/ Ministry Staff Shopping 宾客关系经理/主任/ Guest Relations Manager / Director宾客关系员/ Guest Relations Officer 前台经理/主管/Front Desk Manager 前台领班/ Front Desk Supervisor 前台接待/ Reception总机经理/领班/ Instant Service Manager(Telephone Service)总机领班/ Operator Captain 总机接线员/ Operator礼宾主管/ Concierge Supervisor 礼宾领班/ Concierge Captain礼宾员/Concierge 行李主管/ Bell Supervisor行李领班/ Bell Captain 行李员/Bellman门童/机场代表/ Doorman / Airport Representative行政楼经理/ Executive Floor Manager行政楼接待员/ Executive Floor Receptionist客房部/ Housekeeping Department：房务总监/ Director of Rooms客房部经理/行政管家/ Housekeeping Manager / Executive Housekeeper洗衣房经理/ Laundry Manager洗衣/布草主管/ Laundry/Uniform Supervisor楼层主管/ Floor Supervisor 楼层领班/ Floor Captain楼层服务员/客房服务员/ Room Attendant公共区域(PA)主管/ Public Area Supervisor花房主管/员工/Florist Supervisor/Attendant餐饮部/ Food & Beverage Department：餐饮总监/ Director of Food & Beverage 餐饮部经理/ Food & Beverage Manager 中餐厅经理/ Chinese Restaurant Manager西餐厅经理/ Western/ All Day Dining Restaurant Manager宴会服务经理/ Banquet Services Manager 楼面经理/ Floor Manager酒水部经理/ Beverage Manager 酒吧经理/ Bar Manager管事部经理/ Stewarding Manager 餐饮部主管/ Food & Beverage Supervisor 餐饮部领班/ Food & Beverage Captain 餐饮部服务员/ Food & Beverage Attendant 茶艺师/ /Tea service artist 调酒师/ Bartender行政总厨/ Executive Chef 中厨厨师长/ Chef in the Chinese kitchen西厨厨师长/ Western Kitchen Chef / Sous Chef炉灶主管/领班/厨师/ Wok Head Chef/Captain/Cook砧板主管/领班/厨师/ Chop Chef/Captain/Cook打荷主管/领班/厨师/ Kitchen Apprentice Supervisor/ Captain/ Cook冷餐主管/领班/厨师/Cold Dishes Supervisor/ Captain/ Cook食雕/ Food Carving点心主管/领班/厨师/Dim-Sum Head Chef / Captain/ Cook上什主管/领班/厨师/ Steaming Chef / Captain/ Cook烧烤主管/领班/厨师/ Barbecue（BBQ）Chef / Captain/ Cook西式/韩日/东南亚厨师/ Western / South Korea and Japan / Southeast Asia Chef食品卫生员/ Food Hygienists工程部/ Engineering Department：工程总监/ Director of Engineering 工程部经理/ Engineering Manager总工程师/ Chief Engineer 工程主管/ Engineering Supervisor工程领班/ Engineering Captain 值班工程师/ Duty Engineer酒店建筑/设计/装潢人员/Hotel Construction / Design /Decorating Staff工程造价预算项目开发/Project Cost Budget Development锅炉主管/领班/工程师/Boiler Supervisor / Captain/ Engineering暖通主管/领班/工程师/ Heating Ventilation and Air Conditioning （HVAC）Supervisor / Captain/ Engineering强电主管/领班/工程师/ High Voltage Supervisor / Captain/ Engineering弱电主管/领班/工程师/ Low Voltage Supervisor / Captain/ Engineering泥工/木工/漆工/装潢工/ Carpenter/ Mason/ Painter/ Decorator电梯工/空调工/电焊工/ Lift Mechanic/Aircon Technician/ Electric Welder万能工/ Handyman采购部/Purchasing Department：采购部经理/ Purchasing Manager 采购部主管/ Purchasing Shift Leader采购部领班/ Purchasing Supervisor 采购部员工/ Purchasing Staff采购部文员/ Purchasing Clerk保安部/ Security Department：保安部总监/ Director of Security 保安部经理/ Security Manager保安部主管/ Security Supervisor 消防主任/ Fire Officer保安员/ Security Guard康乐部/ Health Club：康乐部总监/ Health Club Director 娱乐部经理/ Entertainment Manager 娱乐部主管/ Entertainment Supervisor 娱乐部领班/ Entertainment Captain康体部经理/ Recreations Manager SPA经理/ SPA Manager市场/公关/销售/ Marketing / Public Relation / Sales康体部主管/ Recreations Supervisor 康体部领班/ Recreations Captain按摩/足疗保健技师/ Massage Therapist 美容师/美容技师/ Esthetician主持/DJ/Host 歌手/乐队/组合/ Singer / band / portfolio 健身教练/ Gym Instructor 游泳教练/救生员/ Swimming Coach/ Life Guard 康乐部员工/ Health Club Attendant 高尔夫高层管理/ Golf Senior Management高尔夫中层管理/ Golf Middle Management高尔夫基层管理/ Golf Basic Management高尔夫教练/ Golf Coach 高尔夫员工/ Golf Staff市场拓展部/ Market Development Departmen：市场拓展开发总监/ Marketing Development Director市场媒讯/策划/文案/Market Media Communications / Planning / Copywriter市场拓展/开发/招商/ Marketing / Development / Investment旅行社职位中/英文参照表高级管理/ Senior Management行政/人事/文职/ Administration / Personnel / Clerical财务审计/ Financial Audit 销售/业务/客服/ Sales / Business / Customer Service 计调员/ Account Coordinator 外联/Liaison中文导游/ Chinese Tour Guide 英文导游/English Tour Guide日文导游/Japanese Tour Guide 其他语种导游/ Guides In Other Languages 门市接待/ Reception 预订/票务人员/ Booking / Ticketing Staff 签证专员/ Visa Spcialist 境内OP/ Domestic Operational出境OP/ Overseas Operational境内旅游销售/Domestic T ourism Marketing境外旅游销售/ Overseas Tourism Marketing。

酒店前台工作实用英语介绍（五篇材料）第一篇：酒店前台工作实用英语介绍标题：酒店前台工作实用英语介绍关键词：工作实用英语导读：说起酒店前台，一般都是声音甜美，长相貌美的妹子，不过光长得好看是做不好前台工作的，还需要掌握酒店前台的工作实用英语，这样才能在自己的岗位上做的得心应手！A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night.双人房的房价是每晚368元。

Breakfast is also included.早餐也包括在内。

May I see your passport?我能看一下您的护照吗？Could you fill in this form, please?请您填一下这张登记表好吗？This is your room card and room key?这是您的房卡和房间钥匙。

Could you sign your name, please?请您签一下名，好吗？You’ll have to register individually, please.请你们分开登记。

How would you like to pay,sir,in cash or by credit card?先生，请问您是用现金付款还是用信用卡付账？I feel terribly sorry.this is the busiest season andall kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。

Do you know which unit is responsible for the reception?您是由哪个单位负责接待的吗？更多学习资料请见美联英语学习网。

您知道第二篇：酒店前台英语doc简单接待 & 服务英语一 Cheek in1How many days do you want to stay?您想住几天？2How do you wish to settle your account, in cash or by credit card? 您想用什么方式结帐，现金还是信用卡？please give me XXX yuan as deposit, your room charge is XXX,the other we will refund you when you check out.请付 XXX 的预付金，您的房费是 XXX，剩下的钱将在您结帐时退还给您。

酒店各部门及职位英文翻译Hotel Department and Job Titles TranslationWith the rapid development of the tourism industry, hotels have become extremely popular and important. In order to ensure the effective operation and management of hotels, a variety of departments and job titles must be established, which will work together to provide high-quality services and facilities to guests. The following is a brief introduction to the different departments and job titles in hotel industry, along with their respective English translations.1. Front Desk Department 前台部门The front desk is the first and most important point of contact between the hotel and its guests. It is responsible for welcoming guests, taking reservations, handling check-in and check-out, providing information and assistance, and processing payments. The department is usually composed of a front office manager 接待经理, front desk supervisor 前台主管, receptionist 接待员, telephone operator 电话员, and bellhop行李员.2. Housekeeping Department 客房部门The housekeeping department is responsible for ensuring that each guest room is clean, comfortable and properly equipped.Housekeepers 客房服务员are responsible for answering guest requests, cleaning guest rooms, changing linens, replacing amenities, and maintaining cleanliness in other areas of the hotel. The department is headed by a housekeeping manager 客房经理, who oversees the work of housekeepers, room attendants 客房服务员, public area attendants 公共区服务员, and laundry attendants 洗衣服务员.3. Food and Beverage Department 餐饮部门The food and beverage department is responsible for providing guests with an exceptional dining experience. It usually consists of various restaurants, bars, cafes, and room service. The department is headed by a Food & Beverage Manager 餐饮经理, who is responsible for coordinating and directing the work of chefs, waiters, bartenders, and other staff members. The department also includes job titles such as Chef Chef 烹饪师, Pastry Chef 糕点师, Waiter / Waitress 服务员, Bartender 酒吧员, and Steward 管事员.4. Sales and Marketing Department 销售营销部门Hotels need to constantly promote their services and facilities to attract customers. Thus, the sales and marketing department is responsible for creating marketing strategies, managing promotional activities, maintaining customer databases, and identifying target markets. The department is headed by a Sales & Marketing Manager 销售营销经理, and it includes different job titles such as Sales Representative 销售代表,Marketing Coordinator 营销协调员, and Event Coordinator 活动协调员.5. Maintenance Department 维修保养部门The maintenance department is responsible for ensuring the proper functioning of all hotel facilities and equipment. The department includes job titles such as Maintenance Manager 维修经理, HVAC Technician 暖通空调技术员, Electrician 电工, Plumber 管道工, and Painter 油漆工. The department is responsible for maintaining the entire hotel infrastructure, including guest rooms, public areas, swimming pools, fitness centers, and other facilities.6. Human Resources Department 人力资源部门Human resources department is responsible for recruiting, training, and retaining employees. The department includes job titles such as HR Manager 人力资源经理, Recruitment Coordinator 招聘协调员, Training Manager 培训经理, and Benefits Coordinator 福利协调员. The department is responsible for creating policies and procedures related to equal employment opportunities, employee relations, and compliance with labor laws.7. Accounting Department 会计部门Accounting department is responsible for managing the financial resources of the hotel. The department includes job titles such as Accounting Manager 会计经理, Financial Analyst财务分析师, and Accounts Payable Clerk 应付款员. The department is responsible for managing budgets, analyzing financial statements, processing payments, and maintaining accurate financial records.Overall, hotels are complex and multifaceted operations which require a variety of job titles and departments to function effectively. From the front desk to housekeeping, from maintenance to accounting, each department plays an integral role in ensuring a memorable guest experience. Understanding the many different job titles and departments involved in running a hotel is crucial for anyone pursuing a career in the hospitality industry.。

前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗?2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务,请赐一张您的名片好吗?3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金,多余部分将在您退房时退还给您。

8. I have received your RMB 1000 (as your deposit.)收您人民币1000元(作为您的押金.)9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生,请您核对一下您的帐单,谢谢。