[电子教案]物业管理专业英语 (4)

物业管理专业英语Title: Professional English in Property ManagementIntroduction:In the field of property management, it is essential to have a strong command of professional English to effectively communicate with clients, colleagues, and contractors. This article will discuss the importance of professional English in property management and provide tips on how to improve your language skills in this area.1. Importance of Professional English in Property Management1.1 Clear Communication: Effective communication is crucial in property management to ensure that all parties involved understand their roles and responsibilities.1.2 Legal Terminology: Property management involves dealing with contracts, leases, and other legal documents that require a good understanding of legal terminology in English.1.3 Client Relations: Building strong relationships with clients is key in property management, and being able to communicate professionally in English is essential for providing excellent customer service.2. Tips for Improving English Language Skills in Property Management2.1 Vocabulary Building: Expand your vocabulary by learning property management terms and phrases commonly used in the industry.2.2 Practice Writing: Write reports, emails, and other documents in English to improve your writing skills and ensure clarity in your communication.2.3 Role-Playing: Practice scenarios with colleagues or in training sessions to improve your spoken English and gain confidence in handling different situations.3. Resources for Learning Professional English in Property Management3.1 Online Courses: Enroll in online courses specifically tailored to property management professionals to improve your language skills.3.2 Industry Publications: Read industry publications and websites in English to stay updated on trends and developments in property management.3.3 Networking Events: Attend conferences, seminars, and networking events where you can interact with other professionals and practice your English language skills.4. Common English Phrases and Expressions Used in Property Management4.1 "Tenant Screening": The process of evaluating potential tenants to ensure they are suitable for a rental property.4.2 "Maintenance Request": A formal request from a tenant for repairs or maintenance services on the property.4.3 "Property Inspection": A thorough examination of a property to assess its condition and identify any issues that need to be addressed.5. ConclusionIn conclusion, having strong English language skills is essential for success in property management. By understanding the importance of professional English, following tips for improvement, utilizing resources for learning, and familiarizing yourself with common phrases and expressions used in the industry, you can enhance your communication skills and excel in your role as a property manager.。

物业管理英语课程PropertyManagement物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。

物业管理专业英语物业管理专业英语是指在物业管理领域中所使用的英语专业术语和表达方式。

物业管理是指对房地产物业进行综合管理和维护的一项工作，包括物业设施的维护、安全管理、租赁管理、财务管理等方面。

在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说是非常重要的。

以下是物业管理专业英语中常用的术语和表达方式：1. Property Management - 物业管理Property management refers to the operation, control, and oversight of real estate properties. It includes various tasks such as maintenance, security, leasing, and financial management.2. Facility Maintenance - 设施维护Facility maintenance involves the regular inspection, repair, and upkeep of the physical assets within a property. This includes electrical systems, plumbing, HVAC systems, and other infrastructure.3. Safety and Security - 安全与保安Safety and security measures are essential in property management to ensure the well-being of occupants and protect the property from potential risks. This includes implementing fire safety protocols, surveillance systems, and access control measures.4. Lease Management - 租赁管理Lease management involves the process of handling rental agreements between property owners and tenants. This includes lease negotiations, rent collection, lease renewals, and resolving tenant disputes.5. Financial Management - 财务管理Financial management in property management includes budgeting, accounting, and financial analysis. This involves managing income and expenses, preparing financial reports, and ensuring the financial sustainability of the property.6. Tenant Relations - 租户关系Building positive relationships with tenants is crucial in property management. This includes addressing tenant concerns, handling maintenance requests, and ensuring tenant satisfaction.7. Property Marketing - 物业营销Property marketing involves promoting and advertising available properties to attract potential tenants or buyers. This includes creating marketing materials, utilizing online platforms, and conducting property tours.8. Energy Efficiency - 能源效益Energy efficiency is an important aspect of property management. This involves implementing energy-saving measures, such as using energy-efficient appliances, optimizing building insulation, and promoting sustainable practices.9. Maintenance Schedule - 维护计划A maintenance schedule outlines the regular maintenance tasks and their frequency. This includes routine inspections, cleaning, and repairs to ensure the property is well-maintained and in good condition.10. Property Evaluation - 物业评估Property evaluation involves assessing the value, condition, and potential of a property. This is done to determine its market worth, identify areas for improvement, and make informed decisions regarding the property's management.以上是物业管理专业英语中常用的术语和表达方式。

物业管理专业英语物业管理是指通过对房地产项目进行综合管理，保障业主权益，提供高质量的生活和工作环境。

在国际化的背景下，掌握物业管理专业英语对从事物业管理工作的人员来说至关重要。

下面是一份关于物业管理的专业英语文本，详细介绍了物业管理的定义、职责、服务内容以及相关术语。

一、定义物业管理（Property Management）是指对房地产项目进行全面管理的一项综合性工作。

它包括对房产的租赁、销售、维修、保养、安全、环境卫生等方面的管理，旨在提供良好的生活和工作环境，保障业主权益。

二、职责1. 管理和维护物业设施：负责对物业设施进行日常维护、保养和修理，确保设施的正常运行。

2. 租赁和销售管理：负责物业的租赁和销售工作，包括制定租赁合同、收取租金、协助业主进行房产销售等。

3. 安全管理：负责物业的安全管理工作，包括制定安全制度、进行安全巡查、处理紧急情况等，确保业主和员工的人身安全。

4. 环境卫生管理：负责物业的环境卫生管理工作，包括定期清洁、垃圾处理、绿化养护等，提供良好的环境条件。

5. 社区活动组织：负责组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。

三、服务内容1. 设施维护服务：提供设施维护服务，包括设备检修、维护和更新，确保设施的正常运行。

2. 客户服务：提供优质的客户服务，包括处理业主的投诉、提供咨询和建议，解决业主的问题。

3. 安全保卫服务：提供安全保卫服务，包括制定安全计划、安保巡逻、处理突发事件等，确保业主的安全。

4. 环境卫生服务：提供环境卫生服务，包括定期清洁、垃圾处理、绿化养护等，提供良好的生活和工作环境。

5. 社区活动服务：组织社区活动，增进业主之间的交流和合作，提高业主对物业管理工作的满意度。

四、相关术语1. Property management: 物业管理2. Facility maintenance: 设施维护3. Lease and sales management: 租赁和销售管理4. Security management: 安全管理5. Environmental sanitation management: 环境卫生管理6. Community activities organization: 社区活动组织7. Maintenance and repair: 维修和保养8. Customer service: 客户服务9. Complaint handling: 投诉处理10. Security patrol: 安保巡逻11. Emergency response: 突发事件处理12. Cleaning and sanitation: 清洁和卫生总结：物业管理专业英语是从事物业管理工作的人员必备的技能之一。

物业管理英语课程PropertyManagement物业管理英语第一讲：Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和，同，与……一道；加之call for 需要；要求rather than 而不是dawn on 开始（被人）理解，渐渐（使人）明白end up 结束，结尾；停止result for 由于，是……的结果be based on 基于；以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中，动词不定式to achieve the objectives of the property owner作目的状语。

物业管理专业英语物业管理是一门涉及管理、运营和维护房地产物业的学科，它需要掌握一定的英语专业术语和表达方式。

以下是物业管理专业英语的标准格式文本：Introduction:Property management is a crucial aspect of real estate industry, involving the management, operation, and maintenance of properties. In order to effectively communicate and understand the concepts and practices in property management, it is essential to have a good command of English language and specific terminologies. This document aims to provide a comprehensive guide to English expressions and vocabulary related to property management.1. Property Types:1.1 Residential Property:Residential property refers to properties that are primarily used for living purposes, such as houses, apartments, and condominiums.1.2 Commercial Property:Commercial property includes properties that are used for business purposes, such as office buildings, retail spaces, and industrial warehouses.1.3 Mixed-Use Property:Mixed-use property combines both residential and commercial uses in a single property, such as a building with apartments on the upper floors and retail shops on the ground floor.2. Property Management Services:2.1 Leasing and Tenant Management:- Advertising and marketing rental properties- Screening and selecting tenants- Preparing lease agreements and managing lease renewals- Collecting rent and handling tenant inquiries and complaints2.2 Maintenance and Repairs:- Conducting regular property inspections- Arranging and supervising repairs and maintenance work- Ensuring compliance with health and safety regulations- Managing contracts with service providers and contractors2.3 Financial Management:- Budgeting and financial planning- Collecting and managing rental income- Paying property-related expenses, such as taxes and utilities- Providing financial reports to property owners2.4 Facility Management:- Overseeing the operation and maintenance of building systems, such as HVAC and electrical systems- Managing security and access control systems- Coordinating cleaning and janitorial services- Planning and implementing energy efficiency measures3. Common Terminologies:3.1 Property Owner:The individual or entity that owns the property and is responsible for its management and maintenance.3.2 Property Manager:The professional or company hired by the property owner to oversee the day-to-day operations and management of the property.3.3 Lease Agreement:A legally binding contract between the property owner and the tenant, outlining the terms and conditions of the lease.3.4 Rent:The payment made by the tenant to the property owner in exchange for the right to occupy and use the property.3.5 Maintenance Request:A formal request made by the tenant to the property manager or owner for repairs or maintenance work.4. Sample Dialogue:Tenant: Good morning. I have a maintenance request for my apartment. The faucet in the bathroom is leaking.Property Manager: Thank you for letting us know. We will send a maintenance technician to fix the issue as soon as possible. Could you please provide your apartment number for reference?Tenant: Sure, it's Apartment 302.Property Manager: Great. We will inform you once the repair is completed. Is there anything else we can assist you with?Tenant: No, that's all. Thank you for your prompt response.Conclusion:In conclusion, mastering property management English is essential for effective communication in the field. This document has provided a comprehensive overview of property types, management services, common terminologies, and a sample dialogue. By familiarizing oneself with these English expressions and vocabulary, property management professionals can enhance their communication skills and ensure efficient operations.。

物业管理专业英语物业管理是一个涉及到房地产、建造、法律和商业等多个领域的综合性专业。

在国际化的背景下，掌握物业管理专业英语成为提升专业能力的重要一环。

本文将为您介绍物业管理专业英语的标准格式。

一、物业管理概述物业管理是指对房地产物业进行全面管理的一系列活动。

这些活动包括物业维护、设备管理、安全管理、租赁管理、财务管理等。

物业管理专业英语涉及到相关的专业术语、法律法规和行业规范等内容。

二、物业管理相关术语1. Property management（物业管理）：指对房地产物业进行全面管理的活动。

2. Facility management（设施管理）：指对物业内设施设备的维护和管理。

3. Lease management（租赁管理）：指对物业租赁活动的管理和协调。

4. Maintenance（维护）：指对物业内设施设备的保养和修理。

5. Security management（安全管理）：指对物业安全措施的规划和执行。

6. Financial management（财务管理）：指对物业财务活动的管理和监督。

7. Tenant（租户）：指租赁物业的个人或者组织。

8. Landlord（房东）：指出租物业的个人或者组织。

9. Contract（合同）：指租赁双方签订的法律文件，规定了租赁的条件和权益。

10. Property inspection（物业检查）：指对物业内部和外部的定期检查和评估。

三、物业管理流程1. Property acquisition（物业获取）：包括购买、租赁或者接收物业的过程。

2. Property evaluation（物业评估）：对物业进行评估，确定其价值和潜在问题。

3. Property marketing（物业市场营销）：制定并执行物业出租或者销售的市场推广策略。

4. Tenant screening（租户筛选）：对潜在租户进行背景调查和信用评估。

5. Lease negotiation（租赁谈判）：双方就租赁条件进行商议和达成一致。

物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语词汇、表达方式和专业术语。

物业管理是指对房地产物业进行综合管理和维护的职业，涉及到房地产、维修、安全等多个方面。

在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说是非常重要的。

以下是物业管理专业英语中常用的词汇和表达方式：1. Property management（物业管理）：指对房地产物业进行综合管理和维护的职业。

2. Real estate（房地产）：指土地、建造物及其上的附属设施的总称。

3. Facility maintenance（设施维护）：指对物业内设施、设备进行保养和维修的工作。

4. Security management（安全管理）：指对物业内安全事务进行管理和维护的工作。

5. Lease agreement（租赁协议）：指租赁双方签订的合同，规定了租赁物的使用、租金、期限等内容。

6. Tenant（租户）：指租用物业的个人或者企业。

7. Landlord（房东）：指出租物业的个人或者企业。

8. Maintenance request（维修请求）：指租户向物业管理部门提出的维修需求。

9. Property inspection（物业检查）：指定期对物业进行检查，以确保其正常运行和维护。

10. Budget planning（预算规划）：指根据物业管理需求制定预算计划，包括各项费用的预算和分配。

11. Occupancy rate（入住率）：指物业中已租出的单位占总单位数的比例。

12. Common area（公共区域）：指物业内供所有租户共同使用的区域，如大厅、走廊等。

13. Property valuation（物业估值）：指对物业进行评估，确定其市场价值和租金水平。

14. Renovation（装修）：指对物业进行改造或者翻新的工作。

15. Energy efficiency（能源效率）：指物业使用能源的效率和节约程度。

物业管理专业英语引言概述：物业管理专业英语在现代社会中扮演着重要的角色，它涵盖了物业行业的各个方面，包括物业维护、租赁管理、设备保养等。

本文将从五个方面详细介绍物业管理专业英语的相关内容。

一、物业维护1.1 设施维护物业管理专业英语中，设施维护是一个重要的概念。

它包括了对建造物、设备和设施的日常维护和保养工作。

这些工作包括清洁、修理、更换设备等。

在物业管理专业英语中，我们需要学习相关的词汇和短语，如maintenance（维护）、repair （修理）、replacement（更换）等。

1.2 安全管理物业维护的另一个重要方面是安全管理。

在物业管理专业英语中，我们需要了解与安全相关的词汇和短语，如security（安全）、emergency（紧急情况）、evacuation（疏散）等。

此外，我们还需要学习如何描述安全规程和操作程序，以确保物业的安全。

1.3 设备维护设备维护是物业管理中的一个关键领域。

在物业管理专业英语中，我们需要掌握与设备维护相关的词汇和短语，如equipment（设备）、maintenance schedule （维护计划）、inspection（检查）等。

我们还需要学习如何编制设备维护计划和进行设备检查。

二、租赁管理2.1 租赁合同租赁管理是物业管理专业英语中的另一个重要内容。

在租赁管理中，租赁合同是一个关键文件。

在物业管理专业英语中，我们需要学习如何编写和解释租赁合同，以及掌握与租赁合同相关的词汇和短语，如lease agreement（租赁协议）、rental terms（租金条款）、tenant（租户）等。

2.2 租金管理租金管理是租赁管理中的一个核心任务。

在物业管理专业英语中，我们需要学习与租金管理相关的词汇和短语，如rent collection（租金收取）、rental payment （租金支付）、rental arrears（租金拖欠）等。

我们还需要了解如何处理租金拖欠和解决租金纠纷。

物业管理专业英语物业管理是指对房地产项目进行综合管理和运营的一种职业，涉及到各种管理和运营活动。

在国际化的背景下，掌握物业管理专业英语是非常重要的。

下面将以物业管理专业英语为主题，介绍物业管理的相关知识和专业英语表达。

一、物业管理概述物业管理是指对房地产项目进行全面管理和运营的职业，包括对房屋、设施、设备和服务的管理。

物业管理的目标是提供高质量的服务，确保房地产项目的价值和利润最大化。

二、物业管理的职责和工作内容1. 日常维护和保养：负责房屋、设施和设备的日常维护和保养工作，确保其正常运行和良好状态。

2. 安全管理：负责制定和实施安全管理措施，保障居民和客户的人身安全和财产安全。

3. 财务管理：负责物业费用的收取和管理，确保财务的规范运作。

4. 客户服务：提供优质的客户服务，解决居民和客户的问题和需求。

5. 合同管理：负责与供应商和承包商签订合同，并监督合同履行情况。

6. 社区管理：组织社区活动，促进社区的和谐发展。

三、物业管理专业英语表达1. Property management: The profession of managing and operating real estate projects, including the maintenance and upkeep of buildings, facilities, and equipment, as well as the provision of services.2. Facility maintenance: The daily maintenance and upkeep of buildings, facilities, and equipment to ensure their proper functioning and good condition.3. Safety management: The development and implementation of safety measures to ensure the personal and property safety of residents and clients.4. Financial management: The collection and management of property fees to ensure proper financial operations.5. Customer service: The provision of high-quality customer service to address the needs and concerns of residents and clients.6. Contract management: The negotiation and supervision of contracts with suppliers and contractors to ensure their proper execution.7. Community management: The organization of community activities to promote a harmonious community development.四、物业管理专业英语实例1. We are responsible for the property management of this residential complex, which includes facility maintenance, safety management, financial management, customer service, contract management, and community management.2. Our team ensures that the buildings, facilities, and equipment are well-maintained and in good condition through regular inspections and maintenance work.3. Safety is our top priority, and we have implemented various safety measures, such as CCTV surveillance, access control systems, and regular safety drills.4. We collect property fees from residents and manage the finances in a transparent and efficient manner.5. Our customer service team is available to address any concerns or requests from residents and clients, providing timely and effective solutions.6. We negotiate contracts with suppliers and contractors to ensure the best services at competitive prices, and we closely monitor their performance to ensure compliance with the terms of the contracts.7. We organize community activities, such as festivals, sports events, and educational workshops, to foster a sense of community and enhance the quality of life for residents.以上是关于物业管理专业英语的相关内容和表达，希望能够帮助您更好地理解和应用物业管理专业英语。

Unit 4The Clubhouse Looks like a Palace教学目标(Teaching Objectives):After complication of this unit, the students can:✧Learn some community facilities in the residential area;✧Make conversation or talk about the chamber (or: health and recreation center);✧Know more about property management;✧Write a note of request;✧Master the key words, phrases and structures;教学重点和难点(Teaching focus) :1. The listening and speaking links;2. Conversation about the recreation center;3. Write a note of request;4. Useful words, phrases and expressions;教学方法(Teaching methods):1. The practice-centered and student-centered method;2. Special attention should be paid to the role-play link and classroom interaction;3. Group discussion, English conversations;4. More encouragement is needed;教学步骤(Teaching Procedures)：Period 1:Step 1 Lead-in Activity (20 minutes)Step 2 New words, phrases and expressions (25 minutes)Step 3 Listening tasks (45 minutes)Step 4 Role-play and Group discussion (45 minutes)Step 5 Presentation and practice (45 minutes)Period 2:Step 6 Reading tasks (45 minutes)Step 7 Writing tasks (45 minutes)Step 8 Consolidation practice and exercise (40 minutes)Step 9 Summary and homework (5 minutes)教学学时：Teaching time: (270 minutes ---- 180 ms for theoretical content and 90ms for practice)具体教学内容：Period 1:Step One Lead-in Activity (20 minutes)1. Give a brief introduction of this unit, especially of the conversation about talking about the chamber (or: health and recreation center).2. And then the Ss are asked to talk about the topic on how to talk about the recreation cente r. They are encouraged to express with their own words, volunteers are welcome.Reference:1. residential estate 住宅小区2. carpark 停车场3. covered stadium 室内体育馆4. body-building 健身5. private houses 私人住房6. water tower 水塔7. gas company 煤气公司8. swimming pool 游泳池9. badminton field 羽毛球场10. public utilities/services 公用设施11. design 设计12. construction 建造13. earlier involvement 前期参与14. smooth operation 正常运转15. resident 居民16. operating charges 管理经费17. funds 资金18. benefit 好处19. housekeeper 管家1. ball room 舞厅2. tennis court 网球场3. snooker 桌球4. sauna room 桑拿室5. massage room 按摩室6. golf course 高尔夫球场7. vacancy 空缺8. physical education 体育Step Two New words, phrases and expressions (25minutes)Then the teacher helps Ss to learn the words and expressions related.New Words (P.55-56)Phrases and expressions (P.56)Step Three Listening tasks (45 minutes)For the listening tasks, play the CD for the Ss. Before doing this, ask the students to do pay attention to the questions given on the book. At first, the students can listen to it only once, after finishing the tasks below, they can listen to it once more with the teacher’s guidance and necessary explanation.(After the first listening, the teacher will ask several Ss to answer the questions without pointing any errors, no matter right of wrong, and see if there are any different answers; then remind the Ss of some details before the second listening; at last, after the second listening, announce the correct answer and make necessary comment on the Ss’ performance.)Step Four Role-play Group discussion (45 minutes)Ask two students to read the conversation first, and then give the whole class 5 more minutes to prepare for role-play on the topic with their own words. (They may refer to thewords and expressions given above.)Ask 1 or 2 pairs of Ss to do the role-play, and the other Ss will make comments on their performance.Then, Ss are asked to discuss in groups about how to make the conversations much better and without referring to the book.Step Five Presentation and Practice (45 minutes)According to the role-play, several Ss will do presentation on the topic, and give their point of view on how to talk about the recreation center. (volunteers are welcome.)Period 2:Step Six Reading tasks (45 minutes)Make a brief introduction of the Text, and ask several Ss to read the text loudly while give proper explanation of some words or sentences if possible, much attention will be put onto the important words and phrases.Then complete the ex. of task8-task10.Step Seven Writing tasks (45 minutes)With the assistance of the reference, the teacher will give some samples of how to write a note of request. Then the Ss practice writing by themselves.Step Eight Consolidation practice and exercise (40 minutes)The students will do consolidation practice and exercise with the teacher’s guidance. During this link, the teacher will ask several Ss to answer the questions related.Step Nine Summary and homework (5 minutes)Make a brief summary of this unit and give assignment.。

《物业管理专业英语》课程教学大纲课程名称：物业管理专业英语/ English in Property Management课程编码：12034010 课程类型：专业选修课课程性质：专业主干课适用范围：04资源环境与城乡规划管理学时数：36 其中：课外学时学分数：2 先修课程：大学英语、物业管理概论考核方式：考查制定单位：广州大学地理科学学院制定日期：2004年执笔者：潘安定审核者：林媚珍一、教学大纲说明1.课程的地位、作用和任务本课程是物业管理类本科学生应该具备的基本知识，同时又是一门比较难学的专业课。

语言是服务行业重要的基本技能之一，本课程学习的内容对于学习国外先进的物业管理经验，提高服务水平具有十分重要的作用。

目前在第五学期开设。

其主要任务是提高学生阅读英语专业文献的能力，掌握与外籍业主沟通的基本技能。

2.课程教学的目的和要求主要教学目的在于培养学生阅读英语文献的技能，同时巩固此前学过的基础英语知识。

要求学生了解专业英语和基础英语的差异，初步掌握运用英语沟通的常用句型，为将来的物业管理实际工作服务。

3.课程教学方法与手段课程的主要教学方法包括课堂讲授与课堂练习。

课堂讲授部分使用录音机和多媒体课件授课。

4.课程和其它课程的联系大学基础英语和物业管理概论是学习本课程的主要基础。

5.教材与教学参考书教材：杨虹、刘圣欢编，物业管理英语，华中师范大学出版社，2001年第一版。

教学参考书：唐玉华编著，物业管理英语，中山大学出版社，二、课程的教学内容、重点和难点Unit One Property Management重点在于专业词汇率理解记忆，难点是英汉互译。

Unit Two Properties Requiring Management重点仍在于专业词汇率理解记忆，难点是加深英汉互译训练。

Unit Three Office Building Management要求比较中外写字楼物业管理工作的异同。

Unit Four The Management of Different Types of Properties ( I ) 重点了解大型零售联合商厦和商业中心物业管理的重要性分析。

物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。

物业管理是指对房地产项目进行综合管理和运营的过程，包括管理、维护、改善和增值等方面。

在国际化的背景下，掌握物业管理专业英语对于从事物业管理工作的人员来说至关重要。

下面是物业管理专业英语的一些常用词汇和表达方式：1. Property management - 物业管理Property management refers to the operation and control of real estate properties, including residential, commercial, and industrial properties.2. Facility management - 设施管理Facility management involves the maintenance, operation, and improvement of the physical assets within a property, such as buildings, equipment, and utilities.3. Lease agreement - 租赁协议A lease agreement is a legally binding contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.4. Tenant - 租户A tenant is a person or organization that rents or occupies a property owned by another party, usually in exchange for monthly rent payments.5. Landlord - 房东A landlord is the owner of a property that is rented or leased to a tenant. The landlord is responsible for maintaining the property and collecting rent.6. Maintenance - 维护Maintenance refers to the regular upkeep and repair of a property to ensure its proper functioning and appearance.7. Security - 安全Security measures are implemented to protect a property and its occupants from potential threats, such as theft, vandalism, or unauthorized access.8. Budgeting - 预算编制Budgeting involves the estimation and allocation of financial resources for various expenses related to property management, such as maintenance, utilities, and staff salaries.9. Occupancy rate - 入住率The occupancy rate is the percentage of rented or occupied units within a property. It is often used as an indicator of the property's profitability and market demand.10. Rent collection - 租金收取Rent collection is the process of collecting monthly rental payments from tenants. It may involve various methods, such as in-person payments, online transfers, or automatic deductions.11. Tenant screening - 租户筛选Tenant screening is the process of evaluating potential tenants to determine their suitability and reliability as renters. It may involve background checks, credit checks, and reference checks.12. Property inspection - 房屋检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is typically conducted before a tenant moves in or after they move out.13. Eviction - 驱逐Eviction is the legal process of removing a tenant from a property due to non-payment of rent, violation of lease terms, or other breaches of the rental agreement.14. Common area - 公共区域Common areas are shared spaces within a property that are accessible to all tenants, such as lobbies, hallways, elevators, and parking lots.15. Lease renewal - 租赁续约Lease renewal refers to the extension of a lease agreement between a landlord and a tenant. It may involve negotiating new terms, such as rent increases or lease duration.以上是物业管理专业英语中的一些常用词汇和表达方式，这些术语和短语可以帮助物业管理人员更好地与国际客户、合作伙伴和同行进行交流和沟通。

物业管理专业英语物业管理是管理和维护房地产物业的职业领域，它涵盖了广泛的领域，包括物业维护、租赁管理、设施管理、财务管理等。

在这个领域中，英语作为一种国际通用语言，扮演着重要的角色。

下面是物业管理专业英语的标准格式文本。

1. 物业管理概述物业管理是指对房地产物业进行规划、组织、协调和控制，以实现物业价值最大化的过程。

它包括管理物业的日常运营、维护设施、解决问题以及与业主和租户的沟通等方面。

2. 物业管理职责物业管理人员的职责包括但不限于以下几个方面：- 维护物业设施的正常运行，包括电力、供水、供暖等基础设施的维护和修复。

- 管理物业的安全和保安事务，确保物业的安全性和秩序。

- 协调租户和业主之间的关系，解决纠纷和投诉。

- 管理物业的财务，包括收取租金、支付账单和报告财务状况。

- 进行市场调研，制定物业的租赁策略和定价政策。

3. 物业管理常用英语词汇以下是物业管理中常用的英语词汇：- Property management（物业管理）- Facility management（设施管理）- Maintenance（维护）- Lease agreement（租赁协议）- Tenant（租户）- Landlord（房东）- Rent collection（租金收取）- Security（安全）- Complaint（投诉）- Repairs（维修）- Budgeting（预算编制）4. 物业管理流程物业管理的流程包括以下几个步骤：- 接收业主或租户的问题和投诉。

- 确认问题并进行初步调查。

- 安排维修人员进行维修和修复工作。

- 跟进维修工作的进展，确保问题得到妥善解决。

- 向业主或租户反馈维修结果。

- 记录和报告维修工作的成本和时间。

5. 物业管理常用表达以下是物业管理中常用的英语表达：- How can I assist you?（我能帮助您吗？）- We apologize for the inconvenience.（对给您带来的不便我们深感抱歉。

物业管理专业英语物业管理是指对房地产物业进行综合管理的一门学科，它涉及到房地产的运营、维护、维修、改造、租赁等多个方面。

在国际化的背景下，掌握物业管理专业英语是非常重要的。

本文将为您详细介绍物业管理专业英语的相关内容。

一、物业管理的基本概念1. Property Management（物业管理）物业管理是指对房地产物业进行全面管理的一项综合性工作，包括物业维护、设施管理、租赁管理、安全管理等。

2. Real Estate（房地产）Real Estate是指土地及其上的建筑物，包括住宅、商业、工业等各类房地产。

3. Facility Management（设施管理）Facility Management是指对建筑物及其设施设备进行管理和维护的工作，包括设备保养、设备维修、设备更新等。

4. Lease Management（租赁管理）Lease Management是指对房地产租赁活动进行管理的工作，包括租赁协议的签订、租金的收取、租户关系的维护等。

5. Security Management（安全管理）Security Management是指对房地产物业安全工作的管理，包括安全设施的维护、安全巡查、安全培训等。

二、物业管理相关英语词汇1. Property（物业）Property是指房地产物业的总称，包括住宅、商业、工业等各类房地产。

2. Tenant（租户）Tenant指租赁房地产物业的人或企业。

3. Landlord（房东）Landlord指出租房地产物业的人或企业。

4. Maintenance（维护）Maintenance是指对房地产物业进行日常维护和保养的工作。

5. Repair（维修）Repair是指对房地产物业进行修理和恢复原状的工作。

6. Renovation（改造）Renovation是指对房地产物业进行装修和改造的工作。

7. Lease Agreement（租赁协议）Lease Agreement是指租赁双方签订的合同文件，规定了双方的权利和义务。

物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语专业术语和表达方式。

物业管理是指对房地产物业进行全面管理和运营的一种管理方式，包括房屋维修、设备设施管理、安全管理、环境卫生管理、客户服务等方面。

在国际化的背景下，物业管理专业英语的学习和掌握对于从事物业管理工作的人员来说至关重要。

以下是物业管理专业英语的一些常用词汇和表达方式：1. Property Management - 物业管理2. Real Estate - 房地产3. Facility Management - 设备设施管理4. Maintenance - 维修5. Security Management - 安全管理6. Environmental Management - 环境管理7. Tenant - 租户8. Lease Agreement - 租赁协议9. Rent Collection - 租金收取10. Property Inspection - 房屋检查11. Complaint Handling - 投诉处理12. Budgeting - 预算管理13. Energy Efficiency - 能源效率14. Emergency Response - 应急响应15. Customer Service - 客户服务16. Renovation - 翻新17. Occupancy Rate - 出租率18. Lease Renewal - 续租19. Property Valuation - 房产估值20. Landlord - 房东在物业管理专业英语中，往往会遇到以下场景和对话：1. 客户服务场景：Tenant: Hi, I'm having some issues with the plumbing in my apartment.Property Manager: I'm sorry to hear that. We will send a maintenance team to fix it as soon as possible.2. 租赁协议场景：Landlord: The lease agreement will be valid for one year, starting from July 1st.Tenant: Sounds good. I will sign the agreement and pay the deposit.3. 房屋检查场景：Property Manager: We will conduct a property inspection next week. Please make sure your apartment is clean and tidy.Tenant: Sure, I will prepare for the inspection.4. 投诉处理场景：Tenant: I have been experiencing excessive noise from the neighbors. Can you please address this issue?Property Manager: We apologize for the inconvenience. We will talk to the neighbors and take necessary actions.5. 预算管理场景：Property Manager: We need to prepare the budget for the next fiscal year. Please provide the estimated expenses for your department.Facility Manager: I will gather the information and submit it to you by the end of the week.以上是物业管理专业英语的一些常用词汇、场景和对话示例。

物业管理专业英语物业管理是指对房地产物业进行综合管理和运营的一系列活动。

在国际化交流和合作日益频繁的今天，掌握物业管理专业英语已经成为物业从业人员必备的能力之一。

本文将详细介绍物业管理专业英语的相关内容，包括物业管理的基本概念、常用词汇和短语、常见问题及解决方法等。

一、物业管理的基本概念1. Property management：物业管理Property management refers to the overall management and operation of real estate properties, including residential, commercial, and industrial properties. It involves various tasks such as maintenance, leasing, financial management, and customer service.2. Real estate：房地产Real estate refers to land and any permanent improvements attached to it, such as buildings and structures. It includes residential, commercial, and industrial properties.3. Facility management：设施管理Facility management focuses on the maintenance and operation of physical assets within a property, such as buildings, equipment, and utilities. It aims to ensure the efficient and effective use of these assets.4. Lease agreement：租赁协议A lease agreement is a legally binding contract between a property owner (landlord) and a tenant, outlining the terms and conditions of the rental arrangement. It includes details such as rent, duration, and responsibilities of both parties.二、常用词汇和短语1. Tenant：租户A tenant is a person or organization that rents a property from a landlord. They are responsible for paying rent and complying with the terms of the lease agreement.2. Landlord：房东A landlord is the owner of a property who rents it out to tenants. They are responsible for maintaining the property and ensuring that the tenants' needs are met.3. Maintenance：维护Maintenance refers to the routine upkeep and repairs of a property to ensure its proper functioning and appearance. It includes tasks such as cleaning, painting, and fixing broken fixtures.4. Rent collection：租金收取Rent collection is the process of collecting rental payments from tenants. It may involve setting up a system for rent payment, issuing receipts, and handling any late or unpaid rent.5. Property inspection：物业检查Property inspection is the assessment of a property's condition to identify any maintenance or safety issues. It is usually conducted periodically or before and after a tenant moves in or out.6. Complaint handling：投诉处理Complaint handling involves addressing and resolving any concerns or complaints raised by tenants or other stakeholders. It requires effective communication and problem-solving skills.7. Budgeting and financial management：预算和财务管理Budgeting and financial management involve preparing and managing the financial resources of a property. It includes tasks such as budget planning, expense tracking, and financial reporting.8. Customer service：客户服务Customer service refers to the assistance and support provided to tenants and other customers. It involves responding to inquiries, resolving issues, and ensuring customer satisfaction.三、常见问题及解决方法1. How do I report a maintenance issue?To report a maintenance issue, you can contact the property management office by phone or email. Provide detailed information about the problem, such as the location and nature of the issue. The property management team will then arrange for the necessary repairs or maintenance.2. How can I pay my rent?There are several options for rent payment. You can pay by cash, check, bank transfer, or online payment platforms. The property management office will provide you with the necessary information and instructions for each payment method.3. What should I do if I have a complaint about my neighbor?If you have a complaint about your neighbor, you can first try to resolve the issue directly with them through open and respectful communication. If the problem persists, you can report the issue to the property management office, providing specific details and evidence. They will investigate the matter and take appropriate action if necessary.4. How often are property inspections conducted?Property inspections are typically conducted on a regular basis, such as once every three or six months. The exact frequency may vary depending on the property management policies and the condition of the property. Inspections may also be conducted before and after a tenant moves in or out.5. How can I terminate my lease agreement?If you want to terminate your lease agreement, you should review the terms and conditions outlined in the agreement. It usually specifies the notice period and any penalties for early termination. Notify the landlord in writing, stating your intention to terminate the lease and the desired move-out date. Follow any additional procedures specified in the lease agreement.总结：物业管理专业英语涵盖了物业管理的基本概念、常用词汇和短语，以及常见问题和解决方法。