BMA101题库

mgmt1h 1.1-1Management does NOT occur in ____A___.a. isolation 100%b. small businesses with less than 25 employees 0%c. non-profit organisations 0%d. none of the above 0%mgmt1h 1.1-2Effective managers ______C_.a. prefer working with groups rather than with individuals 0%b. accept existing resource limits and coworkers' levels of motivation 0%c. match people's capabilities with appropriate responsibilities 100%d. all of the above 0%mgmt1h 1.1-3Effective managers MUST _____B__.a. perform well on standardised tests 0%b. be adept at motivating people 100%c. employ a good sense of humor 0%d. read quickly 0%mgmt1h 1.1-6To compete effectively in a global marketplace, managers MUST __A____.a. standardise some aspects of a product and adapt others 100%b. monopolise the market that accepts a standard product most willingly 0%c. trade global standardisation for local appeal 0%d. design products for the widest possible appeal 0%mgmt1h 1.1-7In general, which of the following does NOT define management?a. Management is the group of people in an organisation who oversee the management process. 0%b. Management is the group of people in the organisation solely responsible for profits and losses. 100%c. Management is a goal-directed process within an organisation. 0%d. Management is the group of people who negotiate with union leaders. 0%mgmt1h 1.1-9The term "resources" in management does NOT refer to ________.a. people 0%b. information 0%c. raw materials 0%d. a means of spending one's leisure time 100%mgmt1h 1.1-10In terms of the textbook's managerial job dimensions, a manager who adheres to deadlines and follows established procedures is working well within which job dimension?a. organisation 0%b. constraints 0%c. demands 100%古d. choices 0%mgmt1h 1.1-11Which of the following is NOT a typical managerial constraint?a. attitudes of subordinates 0%b. time 0%c. performance standards 100%d. budgets 0%mgmt1h 1.1-12When a manager estimates responses to future conditions and circumstances, she is most likely engaging in which job function?a. organising 0%b. controlling 0%c. directing 0%d. planning 100%mgmt1h 1.1-13A manager submits a rough draft of his work unit's five-year plan. In doing so, this manager engages in which managerial function?a. strategic planning 100%b. controlling operations 0%c. operational planning 0%d. directing operations 0%mgmt1h 1.1-14________ involves estimating future conditions and deciding which activities to do; ________ involves systematically assembling resources to accomplish tasks.a. Organising; directing 0%b. Organising; planning 0%c. Planning; organising 100%d. Planning; directing 0%mgmt1h 1.1-15According to the functional approach to management, reports that identify the actions needed to accomplish the goals of particular units of the organisation are part of:a. operational planning 100%b. directing operations 0%c. strategic planning 0%d. controlling operations 0%6.mgmt1h 1.1-16When a department manager formally observes a team manager during team meetings, the department manager engages in which managerial function?a. controlling 100%b. directing 0%c. organising 0%d. planning 0%mgmt1h 1.1-18Given the task of proposing a childcare facility in a rapidly expanding firm, a manager surveys similar organisations' facilities before writing the proposal. According to Mintzberg, while surveying, the manager is most likely playing the ________ role.a. liaison 0%b. entrepreneurial 0%c. negotiator 0%d. monitor 100%mgmt1h 1.1-19To function well in the informational roles they must play, managers must establish strong interpersonal relations. Acting as a figurehead establishes ________; acting as a liaison establishes ________.a. vertical relationships; lateral relationships 100%b. lateral relationships; vertical relationships 0%c. authority; subordination 0%d. subordination; authority 0%mgmt1h 1.1-20In Mintzberg's model of management, the entrepreneurial, disturbance handler, resource allocator, and negotiator roles all belong to which umbrella category?a. informational roles 0%b. leader roles 0%c. decisional roles 100%d. interpersonal roles 0%mgmt1h 1.1-21When a manager assesses the progress of a new venture in order to decide whether to continue or abandon it, the manager is most clearly playing the ________ role.a. liaison 0%b. negotiator 0%c. monitor 0%d. entrepreneurial 100%mgmt1h 1.1-22To increase visitor numbers, a zoo and a nearby natural history museum agree to run a short-term promotion offering discount combination tickets to the two venues. The zoo managers who approved the project and who authorised the work hours and capital to support the promotion played which of the following two roles?a. spokesperson and negotiator 0%b. negotiator and resource allocator 100%c. entrepreneurial and figurehead 0%d. negotiator and figurehead 0%13. mgmt1h 1.1-23A team member reports to his supervisor that a project has stalled because necessary information is unobtainable. The manager procures the information, and the project moves forward. In this case, which role did the manager most obviously play?a. liaison 0%b. spokesperson 0%c. monitor 0%d. disseminator 100%mgmt1h 1.1-24According to Mintzberg's model, the spokesperson's role is largely a/an ________ role.a. decisional 0%b. interpersonal 0%c. informational 100%d. figurehead 0%mgmt1h 1.1-25According to Mintzberg's model, which of the following is inevitably a manager's most important role?a. leader 0%b. disturbance handler 0%c. negotiator 0%d. None of the above roles is inevitably the most important. 100%3. mgmt1h 1.1-26________ skills are often the major factor that determines who reaches the highest levels of the organisation.a. Decision-making 0%b. Interpersonal 0%c. Technical 0%d. Conceptual 100%mgmt1h 1.1-27Within an organisation, change does NOT ________.a. require both a global and local focus 0%b. require an understanding of the impact of technology on managerial functions and processes 0%c. require the constant attention of managers 0%d. prevent managers from planning strategically 100%mgmt1h 1.1-29Which of the following statements do NOT apply to entrepreneurship within an organisation?a. Entrepreneurship involves identifying new opportunities and exploiting them. 0%b. Entrepreneurial activity is mostly limited to new, small firms that operate in highly competitive environments. 100%c. Managers must develop an entrepreneurial mindset, which allows them to develop actions to take advantage of uncertainty. 0%d. Businesses cannot survive without being entrepreneurial. 0%mgmt1h 1.1-31According to Hitt, Black, and Porter, three of the most important challenges impacting contemporary managers are ________.a. competition, technology, and globalism 0%b. change, globalism, and employee morale 0%c. competition, change, and technology 0%d. change, technology, and globalism 100%mgmt1h 1.1-33Which of the following statements about globalism and the use of technology is true?a. Globalism and the use of technology are likely to create less value for customers as managers attempt to offset global competition. 0%b. Globalism and the use of technology have contributed to greater changes within organisations. 0%c. Globalism and the use of technology may enhance an organisation's capabilities and urge managers to design new competitive strategies. 0%d. B and C 100%mgmt1h 1.1-34The term "manager" refers to ________.a. top managers within the firm 0%b. non-union members 0%c. anyone in the organisation involved in specific managerial actions 100%d. anyone involved in formulating the firm's strategic plan 0%mgmt1h 1.1-36If Mrs. Smith manages a small firm with 110 employees and Miss Jones manages a larger firm with 500 employees, which of the following assumptions can be made?a. Dimensions of effective management will not be affected by the type of organisation, but the fundamental substance of management will likely change. 0%b. Some dimensions of effective management will only differ if one firm is for profit and the other firm is non-profit. 0%c. Some dimensions of effective management may be affected by the size of the organisation, but the fundamental substance of management will not change. 100%d. The management philosophies of both managers will be the same. 0%mgmt1h 1.1-37Developing a degree of shared cooperation and gaining the acceptance of existing ways of working together become essential in influencing effective management. Which of the following statements is NOT true?a. Shared cooperation among employees can be accomplished by using existing structures and processes. 0%b. Common organisational objectives are less likely to exist among employees of varied cultural, technical, and socioeconomic backgrounds. 100%c. Behaviours, structures, and processes over time help constitute the organisation's personality, or culture. 0%d. Shared cooperation among employees can be accomplished by using new structures and processes. 0%mgmt1h 1.1-39Which of the following resources is likely to be the LEAST limited in effective organisations?a. entrepreneurial mindset 100%b. money 0%c. equipment and people 0%d. time 0%mgmt1h 1.1-38Being adept at assessing other people's capabilities will NOT allow managers to ________.a. develop more effective motivation tools 0%b. determine definite gender differences between males and female employees 100%c. set expectations for employee performance 0%d. determine additional instruction and training needs 0%mgmt1h 1.1-40In addressing the global/local paradox, effective managers need to ________.a. have a broad global perspective in order to understand their local situation 0%b. develop both a local and global perspective 100%c. standardise product features, regardless of local preferences 0%d. have only a local perspective 0%mgmt1h 1.1-41When a sales manager of one region meets with other regional managers and presents his or her views on pending sales opportunities, he or she is functioning in a(n) ________ role.a. entrepreneurial 0%b. monitor 0%c. liaison 0%d. spokesperson 100%mgmt1h 1.1-42The lack of ________ skills was shown to limit managerial advancement even when other skills were present.a. conceptual 0%b. technical 0%c. administrative 0%d. interpersonal 100%mgmt1h 1.1-44An entrepreneurial mindset ________.a. prevents a manager from sensing market opportunities through uncertainty 0%b. requires a managerial commitment to constantly learn new skills 100%c. is less critical among managers of small firms than among managers of larger firms 0%d. none of the above 0%mgmt1h 1.1-45According to Hitt, Black, and Porter, the term "member" is referred to as ________.a. anyone employed in a managerial capacity 0%b. a unionised employee only 0%c. any employee in the organisation who works in a non-managerial capacity 0%d. any employee in the organisation, regardless of position in the organisation 100%mgmt1h 1.1-46Which of the following statements is NOT true regarding change in an organisation?a. Not making any changes is unlikely to be an option. 0%b. Managing technology is more important than change to a manager. 100%c. Change is the most persistent and powerful area of challenge facing a manager. 0%d. All managers are faced with change, regardless of how new or experienced the manager may be. 0%mgmt1h 1.1-47Effective managers must be able to ________.a. be adept at motivating people 0%b. be adept at assessing other people's capabilities 0%c. be adept at matching people's capabilities with appropriate responsibilities 0%d. all of the above 100%mgmt1h 1.1-50Which of the following is NOT an informational role?a. disseminator 0%b. monitor 0%c. spokesperson 0%d. negotiator 100%mgmt1h 2.1-22Which two elements help people see the need for change?a. contrast and competition 0%b. confrontation and competition 0%c. contrast and confrontation 100%d. none of the above 0%mgmt1h 2.1-30"Early wins" are ________.a. accurate predictions about the organisational environment 0%b. more important in the unfreeze phase, especially since getting employees to buy into a change can be difficult 0%c. unpopular change theories that cannot be proven 0%d. consistent positive reinforcements of a desired change 100%mgmt1h 2.1-33To refreeze change effectively, one should ________.a. focus primarily on group progress 0%b. avoid high impact, inescapable confrontations 0%c. avoid "early wins" 0%d. repeat the messages of the old and new maps over and over again 100%mgmt1h 2.1-41If the rate of change is increasing, then ________.a. managers will decrease their ability to respond quickly to change 0%b. most managers lose their ability to monitor change within the organisation 0%c. managers may benefit by increasing their ability to anticipate change 100%d. A and B 0%mgmt1h 2.1-42Why did the Samsung CEO in Korea organise Samsung executives to visit the United States?a. The executives needed to see how sales were going in the US 0%b. The executives needed to refine their marketing approach in the US 0%c. The executives had fixed mental maps 100%d. The executives were being rewarded for high performance 0%mgmt1h 3.1-3Customers exert the greatest power when they are ________ and ________.a. few; fragmented 0%b. abundant; fragmented 0%c. wealthy; fragmented 0%d. few; united 100%mgmt1h 3.1-5Major shifts in economic dynamics that result in new economic activities are called ________.a. process technological changes 0%b. economic cycles 0%c. product technological changes 0%d. structural changes 100%mgmt1h 3.1-6Two key sociocultural forces are ________ and ________.a. state sovereignty; institutions 0%b. demographics; societal values 100%c. infrastructure; societal values 0%d. demographics; institutions 0%8.mgmt1h 3.1-7Managers analyse demographics to predict ________ and societal values to predict ________.a. political risks; potential markets 0%b. organisation al outputs and inputs; potential markets 100%c. potential markets; new tax laws 0%d. inflation; political instability 0%mgmt1h 3.1-8Typically, managers should regard legal forces as ________ because they ________.a. obstacles; generally slow down production 0%b. opportunities and challenges; can both decrease profits and open new markets 100%c. nuisances; generate mountains of paperwork 0%d. challenges; generally decrease profits 0%mgmt1h 3.1-9A top manager of an arms manufacturing company regularly schedules lunches with associates to discuss industry trends and reads The Wall Street Journal, several trade journals, and the CIA's press release Web site. This manager clearly devotes significant time to ________.a. process technological changes 0%b. switching costs 0%c. environmental scanning 100%d. political risk analysis 0%mgmt1h 3.1-10Defining, recognizing, analyzing, and applying information are four basic components of ________.a. scanning external environments 100%b. illustrating demographics 0%c. creating structural changes 0%d. facilitating state sovereignty 0%mgmt1h 3.1-12Which of the following is a part of a firm's internal environment?a. board of directors 100%b. competitors 0%c. customers 0%d. sociocultural elements 0%mgmt1h 3.1-14Which of the following is a part of a firm's task environment?a. customers 0%b. sociocultural elements 0%c. competitors 0%d. A and C 100%mgmt1h 3.1-17Which of the following is NOT considered a structural change?a. shifting from an industrial to a service economy 0%b. shifting from an agrarian to an industry economy 0%c. neither A nor B represent structural changes 0%d. both A and B represent structural changes 100%mgmt1h 3.1-18Which of the following statements is true regarding federal spending?a. When federal spending pushes the federal deficit up, interest rates typically also go up. 0%b. When federal spending pushes the federal deficit up, interest rates typically go down. 0%c. When the federal deficit increases, money typically becomes more expensive to borrow ultimately. 0%d. A and C 100%mgmt1h 3.1-22Which of the following is NOT usually a reason why managers perform country analyses?a. to determine the risk a firm's proposed business activities pose to foreign cultures 100%b. to determine whether a firm's existing business activities would thrive in a foreign market 0%c. to determine whether a firm ought to continue existing business activities in a foreign market 0%d. to determine whether a firm's proposed business activities would thrive in a foreign market 0%mgmt1h 3.1-23The original research in Porter's model aimed to explain why ________.a. the task environment has the smallest influence on organisations 0%b. some industries are more profitable as a whole than other industries 0%c. some companies within industries are more profitable than other firms in the same industry 0%d. B and C 100%mgmt1h 3.1-25Demographics can assist managers by ________.a. helping them understand the supply of workers with specific levels of education and training 0%b. helping them understand the supply of workers in specific age groups 0%c. A and B100%d. none of the above 0%mgmt1h 3.1-26Within the technological environment, ________.a. emerging global technologies are likely to have little impact on dominant firms in the domestic market0%b. process technological changes are more critical to understand than product technological changes 0%c. new product features and capabilities, as well as alterations in how products are made, are equally important areas for managers to consider 100%d. product technological changes are more critical to understand than process changes 0%mgmt1h 3.1-27The decline in Encyclopedia Britannica's market position in recent years is attributed to ________.a. demographic change 0%b. technological change 100%c. global change 0%d. B and C 0%mgmt1h 3.1-29Structural changes may impact ________.a. where people work and what work they do 0%b. employee retention 0%c. the education level people need to do a job0%d. all of the above 100%mgmt1h 3.1-32Elements of the external environment that are typically examined in the context of a foreign country, and not as a part of a domestic general external environmental analysis, include ________.a. institutional and physical forces 100%b. regulatory forces 0%c. infrastructural and institutional forces 0%d. physical and structural forces 0%mgmt1h 3.1-36Regulators consist of ________.a. regulatory agencies and interest groups 100%b. non-government organisations only 0%c. government organisations only 0%d. none of the above 0%mgmt1h 3.1-37Organisational culture is ________.a. a set of shared values and beliefs among people in a firm 100%b. much the same in every organisation 0%c. not an influence on the behaviours of employees 0%d. not an influence on the production processes within a firm 0%mgmt1h 3.1-38In scanning the environment, from what source might a manager look for nonpublic information?a. Business Week magazine 0%b. The Wall Street Journal 0%c. A company's annual report 0%d. people they meet in their business 100%mgmt1h 3.1-44In analysing the economic environment, we learn that gross domestic product (GDP) includes ________.a. only those goods and services produced by businesses within a nation's borders 0%b. some government spending at the local, state, and national levels 0%c. A and B 100%d. none of the above 0%mgmt1h 3.1-45An example of a substitute for flying United Airlines would be to ________.a. fly Delta Airlines 0%b. fly American Airlines 0%c. take the Greyhound bus 100%d. all of the above 0%mgmt1h 4.1-1Which of the following statements provides a significant reason for managers to study culture?a. Culture generally impedes managers' ability to guide workers' behaviour. 0%b. Cultural diversity is decreasing in the workplace and should be salvaged. 0%c. National culture and organisation culture are generally opposed. 0% d. Culture can influence workers' behaviour. 100%mgmt1h 4.1-2Which of the following statements does NOT apply to culture?a. Culture is learned. 0%b. Culture is inherited. 100%c. Culture is adaptive. 0%d. Culture is taught through symbols. 0%mgmt1h 4.1-5Cultural ________ are a culture's enduring beliefs about fundamental aspects of life; cultural ________ are physical manifestations of a culture's beliefs.a. assumptions; values 0%b. assumptions; artifacts 100%c. values; artifacts 0%d. artifacts; assumptions 0%mgmt1h 4.1-6A convenience store chain supplies its franchises with detailed manuals that describe the exact processes clerks should follow to accomplish daily tasks, like preparing hot dogs for the lunch counter. Additionally, each franchise must install cameras to monitor both sales and supply areas. The home office of this chain clearly adheres to which set of assumptions about human nature?a. Theory X 100%b. collectivism 0%c. individualism 0%d. Theory Y 0%mgmt1h 4.1-7Hofstede's study of 100,000 IBM employees in 40 countries is significant because itsuggests that ________.a. cultural values differ more between nationalities than within nationalities 100%b. strong corporate cultures significantly dampen differences between national cultures 0%c. both A and B 0%d. neither A nor B 0%mgmt1h 4.1-13A culture that values independence and activities that produce wealth is ________; a culture that values group loyalty and activities that enhance life quality is ________.a. individualistic and masculine; collectivist and feminine 100%b. individualistic and feminine; collectivist and masculine 0%c. collectivist and individualistic; masculine and feminine 0%d. none of the above 0%mgmt1h 4.1-15Which of the following can influence peoples' assumptions, values, and behaviors?a. socioeconomics 0%b. demographics 0%c. culture 0%d. all of the above 100%mgmt1h 4.1-16In group problem-solving tasks, ________ potentially produce better decisions because group members consider a wider range of issues.a. groups characterised by individualism 0%b. culturally diverse groups 100%c. groups characterised by collectivism 0%d. culturally homogenous groups 0%mgmt1h 4.1-20Specific behaviors that are widely shared, deeply held, and directly related to the six fundamentalassumptions most likely stem from a ________.a. collectivist culture 0%b. core value 100%c. subculture value 0%d. masculine culture 0%mgmt1h 4.1-21Which of the following is the LEAST effective strategy for managing organisation culture?a. selecting new hires whose assumptions, values, and behaviours match the organisation's 0%b. facilitating new hires' attempts to learn organisation culture 0%c. enacting rituals to communicate the organisation's culture 0%d. including punctuality in all performance appraisals 100%mgmt1h 4.1-22An established law firm assigns each new hire to a mentor attorney, usually someone who has been with the firm for more than three years. This mentor program suggests the organisation uses which of the following strategies to sustain its existing culture?a. performance appraisals 0%b. ergonomics 0%c. socialisation 100%d. rewards and compensation 0%mgmt1h 4.1-23An organisation's physical layout, such as office and parking arrangements, communicate organisation culture through ________.a. symbols 100%b. selection 0%c. rewards and compensation 0%d. performance appraisals 0%mgmt1h 4.1-27Which of the following will MOST likely impact the nature of company culture?a. all employees 0%b. early leaders 100%c. newcomers 0%d. competitors 0%mgmt1h 4.1-31Theory Y managers likely assume that ________.a. workers are lazy 0%b. workers need little direction 0%c. workers should be involved in decision making 0%d. B and C 100%mgmt1h 4.1-36Differences in age, race, gender, income, and religious beliefs can all influence the ________ of people.a. values 0%b. behaviours 0%c. assumptions 0%d. all of the above 100%mgmt1h 4.1-46Culture can ________.a. eventually discourage internal objections to questionable activities, which is what happened at Enron 0%b. guide behaviour 0%c. be reinforced by selecting new hires who fit the company's core values 0%d. all of the above 100%mgmt1h 4.1-48Power distance is ________.a. a measure of the extent to which there are power and status differences in a group 0%b. high among Americans 0%c. the extent to which people accept power and authority differences among people 100%d. all of the above 0%mgmt1h 5.1-2Which of the following is NOT a significant reason for managers to understand different approaches to ethics?a. to anticipate and prepare for employees arriving at different ethical conclusions 0%b. to influence ethical employee conduct 0%c. to clearly formulate an effective method for thinking through ethical dilemmas 0%d. to prepare effective defenses against charges of unethical conduct 100%mgmt1h 5.1-6Which of the following is NOT a difficult aspect of employing the utilitarian approach to ethical decisions?a. Managers must assess eventual outcomes as well as positive and negative outcomes. 0%b. Managers must assess both positive and negative outcomes. 0%c. Managers must decide how to distribute equitably the costs and benefits of actions. 100%d. Managers must use a subjective criterion to determine ethical actions. 0%mgmt1h 5.1-7According to the universal approach to ethical decision making, managers must first determine whether a course of action can apply to all people in all situations, then ask themselves whether ________.a. the act has moral standing 0%b. they would want the consequent rule to apply to themselves 100%c. rewards and benefits of the act can be equitably distributed 0%d. costs and benefits of the act can be equitably distributed 0%mgmt1h 5.1-8Which aspect of the justice approach to ethical decision making is most responsible for the U.S. Civil Rights Act of 1964?a. restorative justice 0%b. distributive justice 100%。