6S 标准培训教材ppt

– “Ship-and-fix” Approach no Longer Tolerated in the Market
– Aim ttitors in 5 Years
W–WeGhNoeeraeeldwCaeoMnAsareijsottroeInnWitthiwaetirtievhewRteoeWdMuaocnvetedtFoTrbooemtal Costs
6 Overview
Why Does GE Need A Quality Initiative?
Cost of Failure (% of Sales)
40% 35% 30% 25% 20% 15% 10%
5%
Defects per Million 3.4 Sigma 6
233 6210 66,807 308,537 500,000
5
4
3
2
1
Estimated Cost of Failure in US Industry is 15% of Sales; Taking GE From a 3 to a 6 Company Will Save ~ $10.5 Billion per Year!
Why “Six Sigma”?
• Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series)
per 30 Pages in a Book
Money
$2.7 Million Indebtedness per $1 Billion in Assets
Time
3 1/2 Months per Century
$63,000 Indebtedness per $1 Billion in Assets
• Proven Method to Reduce Costs
• Highly Quantitative Method – Science and Logic Instead of Gut Feel
• Includes Manufacturing & Service (close to customer) and Provides Bridge to Design for Quality Concepts It Works!!!
“...will bring GE to a whole new level of quality in a fraction of the
time it would have taken to climb the learning curve on our own.”
John F. Welch, Jr. 1995 GE Annual Report
• Has Support and Commitment of Top Management
6 Overview
Sigma: A Measure of Quality
Sigma 3
Spelling
1.5 Misspelled Words per Page in a Book
4
1 Misspelled Word
6 Overview
• Six Sigma: - A Definition - Applied to GE - GE Quality Initiative - Why This Approach? - Origin of Six Sigma - The “Breakthrough Strategy” - Arriving at Sigma
• Six Sigma Structure
• Key Concepts & Tools
• A Practical Example
An Overview....Not a lot of Details!!
6 Overview
“Six Sigma”
• If we can’t express what we know in the form of numbers, we really don’t know much about it.
A Rigorous Method for Measuring & Controlling Our Quality
6 Overview
What Does “Sigma” Mean?
Sigma is a Measure of the Consistency of a Process
It (is Also the 18th Letter in the Greek Alphabet!
$2 Indebtedness
6 Seconds
of the Books in a Small
per $1 Billion in Assets
per Century
Library
6 is Several Orders of Magnitude Better Than 3!!!
• If we don’t know much about it, we can’t control it.
• If we can’t control it, we are at the mercy of chance.
Mikel J. Harry President & CEO Six Sigma Academy, Inc.
6 Overview
Why Does GE Need A Quality Initiative?
GE Raising The Bar
– New Goal to be “Best in the World” vs. #1 or #2
– Customers are Expecting More, we Must Deliver
2 1/2 Days per Century
5
1 Misspelled Word in
a set of Encyclopedias
$570 Indebtedness per $1 Billion in Assets
30 Minutes per Century
6
1 Misspelled Word in all