s-w-c--2015酒店物业常用服务英语和英语词汇汇总

Curtains ['k:tnz]窗帘Clothes—hanger 衣架Pillow ['pilu]枕头Pillow case 枕袋Quilt [kwilt]被子Blanket ['blkit]毛毯Extra bed ['ekstr]加床Mattress：床垫Hard mattress ['mtris]硬床垫Soft mattress [sft, s:ft] ['mtris]软床垫Laundry list ['l:ndri, 'lɑ:n-] [list] 洗衣单Laundry bag['l:ndri, 'lɑ:n-] [[bɡ]] 洗衣袋Laundry：洗衣店。

Sewing kit 针线包Towel ['taul]毛巾Shampoo [m'pu:]洗发水Conditioner [kn'din]护发素Toothbrush['tu:θbr]牙刷Toothpaste['tu:θpeist]牙膏Tooth：牙齿Soap [sup]香皂Tissues['tiu]面巾纸Toilet paper ['tilit]['peip]卫生纸Comb [kum]梳子Bath tub [bɑ:θ][tb]浴缸Bath towel [bɑ:θ]['taul]浴巾Face towel [feis] ['taul]小方巾Bath mat[bɑ:θ][mt]地巾Shower cap ['au] [kp]浴帽Bath robe [bɑ:θ] [rub]浴袍Hairdryer['hedrai;'her,drair; 'hedrai(r)] 吹风机Tap [tp] 水龙头Coffee table 茶几Bed－head 床头Electric kettle [i'lektrik] ['ketl]电热水壶Chips [tips]薯片Slippers ['slipz]拖鞋Folder ['fuld] 文具盒Writing paper 信纸Envelope ['envlup]信封Wardrobe ['w:drub] 衣柜Drawer [dr:] 抽屉Vanity/dressing table ['dresi]['teibl]梳妆台Bed cover [bed] ['kv]床罩Sheet [i:t]床单Luggage ['lɡid]行李Do not disturb [dis't:b]请勿打扰Light bulb ['lait] [blb]电灯泡Breakfast card ['brekfst]早餐卡Ashtray ['trei]烟灰缸Matches 火柴Tea [ti:]茶Coffee ['kfi] 咖啡Shoes board[u:] [b:d]鞋拔子Iron ['ain]熨斗Ironing board['ain][b:d]熨衣板Floor lamp [fl:] [lmp]落地灯Table light ['teibl] ['lait]台灯Adapter ['dpt]插头Extension code [ik'stenn][kud]接线板Transformer[trns'f:m]变压器Chair [t]椅子Trolley ['trli]工作车Mineral water ['minrl] ['w:t, 'w-] 矿泉水Door knob 门把手Nuts [nts]果仁Switch：开关Switch board [swit] [b:d]控制板Safety box ['seifti] ：[bks]保险箱Safety：安全的Bedside table ['bedsaid] ['teibl]床头柜Door bell [d:] [bel]门铃酒店客房用品英语Living room ['livi] [ru:m, rum] 客厅King size bed 双人床TV remote control[ri'mut] [kn'trul]电视遥控器Rubbish bin ['rbi][bin]垃圾桶Flash light [fl]['lait]手电筒Key hole [ki:] [hul]取电器Wall lamp [w:l] [lmp]壁灯Bed room 卧室Twin beds [twin] [bedz]两张单人床，成对单人床Imperial [im'piril] guide 京城御鉴Data line 数据线Peep hole [pi:p][hul]门镜猫眼Lamp shade [lmp] [eid] 灯杆Quilt cover [kwilt] ['kv]被罩No smoking card 请勿吸烟卡Bed skirting[bed]['sk:ti] 床裙Fax form 传真纸Scissors ['sizz]剪刀Shoe basket [u:] ['bɑ:skit, 'bs-]鞋筐Door stopper 门堵Ceiling ['si:li]天花板Toilet bowl['tilit][bul]马桶Alarm clock ['lɑ:m][klk]闹钟Wall picture [w:l]['pikt]挂画Ball pen 圆珠笔Shoe shine mitt/paper 擦鞋布Razor /shaver 剃须刀Candy bottle ['kndi] ['btl]糖果盅Safety chain 安全链Bathroom scale ['bɑ:θrum][skeil]体重秤Tray [trei]托盘Telephone ['telifun]电话Mini bar 小酒吧Cotton ball ['ktn][b:l]棉球Carpet ['kɑ:pit] 地毯Door handle [d:] ['hndl]门把手Sanitary bag ['snitri] [[bɡ]]卫生袋Air－conditioner[ε][kn'din]空调Refrigerator [ri'fridreit]冰箱Icebox ['aisbks]冰箱Plant [plɑ:nt, plnt]植物Rubber mat ['rb][mt]防滑垫Hook [huk]挂衣钩Vase [vɑ:z, veis, veiz]花瓶Shower：['au] 淋浴Shower cap['au][kp]浴帽Shower curtains['au]['k:tnz]浴帘Wash Basin [w, w:]['beisn]面盆Basin：水池，盆子Bed pad [bed] [[pd]]褥子，床垫子Bed head board[bed] [hed][b:d] 床头板Shopping bag 购物袋Sheer curtain [i] ['k:tn]纱帘Key insert [ki:] [in's:t, 'ins:t]取电器Lock [lk]门锁Sill [sil]窗台Pot [pt]冷水壶Soap：香皂Soap dish [sup] [di]皂碟Clothes brush [kluez][br]衣刷Towel rail ['taul] [reil]毛巾架Wall paper 墙纸Arm chair [ɑ:m] [tε] 扶手椅Arm：胳膊，Mug [mɡ]，口杯Cup，茶杯Mirror ['mir] 镜子，Washer ['w]洗衣机Gloves [glvz]手套Spoon [spu:n]勺子Recorder [ri'k:d]录音机Shower head ['auhed]喷头Tissue paper box['tiju:, -sju:] ['peip] [bks]面布纸盒Note pad [nut] [[pd]]记事本，便条。

酒店管理英语词汇大全深入了解酒店管理的专业术语提升服务品质酒店管理英语词汇大全：深入了解酒店管理的专业术语，提升服务品质一、酒店部门及职位相关词汇1. Front Desk（前台）- the area in a hotel where guests check in and out2. Concierge（门房）- the hotel staff responsible for arranging services for guests, such as transportation, reservations, etc.3. Housekeeping（客房部）- the department responsible for cleaning and maintaining guest rooms4. Food and Beverage（餐饮部）- the department that handles food and drink services in the hotel5. Sales and Marketing（销售与市场部）- the department that promotes and sells the hotel's services6. Human Resources（人力资源部）- the department responsible for staffing and employee relations7. Engineering（工程部）- the department that handles maintenance and repair work in the hotel8. Accounting（财务部）- the department responsible for financial management and record-keeping in the hotel9. General Manager（总经理）- the highest-ranking executive in a hotel, responsible for overall operations and management二、客房相关词汇1. Single Room（单人间）- a hotel room with only one bed, suitable for one person2. Double Room（双人间）- a hotel room with a double bed, suitable for two people3. Suite（套房）- a larger, more luxurious hotel room with separate living and sleeping areas4. Amenities（设施）- the facilities and services provided in the hotel room, such as toiletries, towels, etc.5. Housekeeping Service（客房服务）- the service provided by the housekeeping department to clean and maintain the guest rooms6. Room Service（客房服务）- the service that delivers food and drinks to the guest rooms7. Check-in（办理入住）- the process of registering as a guest and receiving keys to the hotel room8. Check-out（办理退房）- the process of settling the hotel bill and returning the room keys when leaving9. Reservation（预订）- the act of reserving a hotel room in advance10. Occupancy（入住率）- the percentage of available rooms that are occupied by guests11. No-show（爽约顾客）- a guest who made a reservation but did not show up or cancel it12. Housekeeping Checklist（客房清洁检查表）- a list of tasks and standards to be checked by the housekeeping staff when cleaning a room三、餐饮服务相关词汇1. Restaurant（餐厅）- a place in a hotel where meals are served to guests2. Buffet（自助餐）- a type of meal service where guests can serve themselves from a variety of dishes3. Menu（菜单）- a list of dishes and drinks available for ordering in a restaurant4. Waiter/Waitress（服务员）- the staff who takes orders and serves food and drinks in a restaurant5. Chef（厨师）- the professional cook in charge of preparing meals ina hotel6. Sommelier（侍酒师）- the wine expert responsible for recommending and serving wines in a restaurant7. Room Service（客房送餐服务）- the service that delivers food and drinks to the guest rooms8. Catering（餐饮服务外卖）- the service of providing food and drink for special events or occasions held outside the hotel9. Banquet（宴会）- a formal meal or gathering held for a large number of people, often for special occasions10. Corkage（开瓶费）- the fee charged by the restaurant for opening and serving wine brought by the guest四、销售与市场相关词汇1. Marketing Strategy（市场营销策略）- a plan to promote and sell the hotel's services to target customers2. Target Audience（目标受众）- the specific group of people that a hotel aims to attract as customers3. Advertising（广告）- the process of creating and distributing promotional messages to attract customers4. Sales Promotion（销售促销）- the activities and incentives designed to increase sales, such as discounts or special offers5. Public Relations（公共关系）- the management of communication and relationships between a hotel and its customers, media, etc.6. Brand Identity（品牌形象）- the unique characteristics, values, and image associated with a hotel's brand7. Market Research（市场调研）- the process of gathering and analyzing information about customers and competitors to make informed business decisions8. Revenue Management（收益管理）- the strategic pricing and inventory control practices to maximize hotel revenue五、服务质量相关词汇1. Customer Satisfaction（顾客满意度）- the level of satisfaction that customers have with the hotel's products and services2. Service Excellence（卓越服务）- the high-quality service that exceeds customer expectations3. Guest Complaint（客户投诉）- an expression of dissatisfaction or concern by a hotel guest regarding a product or service4. Service Recovery（服务品质恢复）- the actions taken by the hotel to resolve a guest complaint and regain their satisfaction5. Hospitality（热情好客）- the friendly and welcoming treatment of guests by hotel staff6. Staff Training（员工培训）- the process of equipping hotel employees with the necessary skills and knowledge to provide excellent service7. Service Standards（服务标准）- the established guidelines and expectations for staff behavior and service delivery六、其他相关词汇1. Conference Room（会议室）- a dedicated room in a hotel for meetings and conferences2. Banquet Hall（宴会厅）- a large and formal room in a hotel for banquets and events3. Spa（水疗中心）- a facility in a hotel that offers beauty and wellness treatments4. Fitness Center（健身中心）- a facility in a hotel with equipment and services for physical exercise and fitness5. Amenities Fee（设施费）- a charge included in the hotel bill for the use of facilities and services以上是酒店管理英语词汇的大全，通过深入了解和掌握这些专业术语，酒店管理人员可以提升服务品质，更好地满足客户需求，实现酒店业务的成功运营。

1．前台、客房常用英语词汇及酒店之常用术语服务台常用词汇Management 经营、管理Reservation 预订Administration 管理、经营Procedure 手续程序Reservation desk 预订处Market price 市价Reception desk 接待处Note 纸币Information desk 问询处Coin 硬币Cashier’s desk 收银处Tip 小费Registration desk 宿登记处Luggage label 行李标签Accounting desk 帐务处Luggage office 行李房Lobby 前厅…Per cent 百分之……Overbooking 超额订房…Per thousand 千分之……Check-out time 退房时间Reasonable （形）合理的Business card 名片Spare （形）多余的V oucher 凭证Cash （动）兑换（名）现金Identification card(id) 身份证Postpone （动）延期Price list 价目表Keep （动）保留、保存Rate of exchange 兑换率Cancel （动）取消Check,cheque 支票Sign （动）签字Traveller’s cheque 旅行支票Charge （动）收费Conversion rate 换算率Accept （动）接受Bank draft 汇票Pay （动）付款Interest 利息Fill （动）填写Form 表格Change money 换钱Bill 帐单Fill in (out) the form 填表Procedure fee 手续费电讯服务Operator 电话员Switchboard 交换台Long distance 长途电话Telephone directory(phone book)House phone 内部电话电话簿City phone 城市电话Central exchange 电话总局Special line 专线Telephone number 电话号码Receiver 听筒Give somebody a call (a ring)Call (ring) somebody up 打电话给某人Phone (ring) up somebodyDial a number 拨号码Hold the line (hold on) 别挂电话Stamp 邮票Replace the phone (hang up) 挂上电话Commemorative stamp 纪念邮票Can’t hear somebody 听不见 A set of 一套Can’t get through 打不通Printed matter 印刷品Can’t put somebody through接不通Postal order 邮政汇票Line,please 请接外线Remittance 汇款The line is busy (engaged) 占线Registered letter 挂号信The connection is bad 听不清Writing paper 信纸Inland telegram 国内电报Envelope 信封Express telegram 加快电报Postage due 欠资Ordinary telegram 普通电报Registered fee 挂号邮资Special dispatch 专电Overweight charge 超重加费Send a telegram(cable) 发电报Parcel 包裹The charge is 3 fen per word每字三分钱Paste 浆糊Ordinary mail 平信Stick on the stamp 贴邮票Express delivery 快件Air mail 航空信Postcard 明信片客房设备、用品Escalator 自动楼梯Bedclothes 床上用品Elevator, lift 电梯Quilt 被子Ground floor （英）底层, Cotton quilt 棉被一楼Feather-quilt 鸭绒被First floor （英）二楼, Blanket 毯子（美）一楼Sheet 床单Second floor （英）三楼, Mattress 床垫（美）二楼Pillow 枕头Floor 楼层, 地板Pillowcase 枕套Balcony door 阳台门Bed cover,bedspread 床罩Table 桌子Fabric 织物, 织品Desk 书桌Drapery 织物Drawer 抽屉Carpet 地毯Chair 椅子Cushion 靠垫, 垫子Rocking chair 摇椅Curtain 窗帘Armchair 扶手椅Venetian blind 软百叶窗帘Counch （小）沙发Electric radiator 电暖炉Easy-chair 安乐椅Refrigerator 电冰箱Tv set 电视机Dressing mirror 穿衣镜Couch, sofa （长）沙发Thermos 热水瓶Tea Table 茶几Tea pot 茶壶Tea trolley 活动茶几Coffee pot 咖啡壶Bookshelf 书架Milk jug 牛奶壶Bookcase 书柜Tray 托盘Wardrobe 衣柜Alarm clock 闹钟Night table 床头柜Telephone 电话Cabinet 橱柜Typewriter 打字机Bed 床Notepad 便条簿Single-bed 单人床Transformer 变压器Double-bed 双人床V oltage 电压Baby cot (infant’s crib) 婴儿床Lamp 灯Head board 床头架Fluorescent lamp 日光灯Folding screen 屏风Standard lamp 落地灯Carpentry 木器（总称）Pendant,suspended lamp 吊灯Bedside Lamp 床头灯Oil painting 油画Wall lamp 壁灯Chinese painting 国画Lampshade 灯罩Ashtray 烟灰缸Reading-lamp 台灯Vase 花瓶Radiator 暖气灯Flower stool 花盆架Hanger 挂钩Wastebasket 字纸篓Switch 开关Drawing-room 客厅, 休息室Plug 插头Sitting room 起居室Socket 插座, 插口Study 书房Thermometer 温度计Bedroom 卧室Call button 传唤按钮Wall plate 壁上挂盘Spring 弹簧卫生间设备、用品Bath room 卫生间Plastic curtain 浴帘Clothes rack 衣架Soap dish 肥皂盘Bath robe 浴衣Towel shelf 毛巾柜Bath mat 浴室地席Towel rail 毛巾架Bathtub 浴盆, 浴缸Towel 毛巾Bath water 浴水Soap powder 肥皂粉Bath soap 浴皂Soap flaske 肥皂片Bath towel 浴巾Shower 莲蓬头Bidet 净身盆Laundry bag 洗衣袋Wash basin 脸盆Floor-polisher 地板刷Seat 座板Tiled wall 花砖墙Plug 插头Shelf 搁板Cock （小）龙头Toilet mirror 梳妆镜Tap 水嘴, 龙头Dressing table,vanity table 梳妆台Pipe 管子Frame 镜框Bracket 托架Detergent 清洁剂Handle 拉手Deodorant spray 除臭剂Scales 磅秤Water-closet 抽水马桶Cart 手推车Lavatory seat 马桶座Vacuum cleaner 吸尘器Lavatory cover 马桶盖Broom 扫帚Toilet paper holder 手纸架Mop 墩布Toilet paper 手纸Dust-pan 簸箕Tank 水箱Washcloth 抹布Sponge 海绵衣着用品Shirt 衬衫 A pair of sandals 一双凉鞋Coat 上衣Slippers 拖鞋, 便鞋Blouse 女罩衫 A pair of slippers 一双拖鞋Jacket 夹克Shoes 鞋Skirt 裙子 A pair of shoes 一双鞋One-piece dress 连衫裙Rubber shoes 雨鞋Trousers 裤子Leather shoes 皮鞋A pair of trousers 一条裤子Cotton 棉Overcoat 大衣Chiffon 薄绸Raincoat 雨衣Felt 毡Underwear 内衣Flannel 法兰绒Pyjamas 睡衣裤Woolen 呢绒Shorts 短裤Nylon 尼龙Evening dress 夜礼服Serge 毕叽Sweater 毛衣Shoe polish 鞋油Pull-over 套衫Shoe brush 鞋刷Cardigan jacket 开襟毛衣Shawl （女用）肩巾Socks 短袜Muffler 围巾Stockings 长袜Veil 面纱Sandals 凉鞋Necktie 领带Gloves 手套Suitcase 手提箱Mitten 连指手套Rayon 人造丝Handkerchief 手帕Linen 亚麻布Swimming suit 游戏衣裤Silk 真丝Sports wear 运动服Fur 毛皮Hat 礼帽Camel-hair 驼绒Cap 便帽Gabardine 华达呢Hood 风帽Vinylon 维尼纶Straw hat 草帽Leather 皮革Belt 腰带Poplin 毛葛Wallet 钱包Velvet 天鹅绒Zipper 拉链Polyester 晴纶Valuables 贵重物品Travelling bag 旅行袋Briefcase 公事包饭店术语名词译表Account——帐目, 记录有关饭店企业的转帐、宾客费用或客人费用帐单等。

酒店服务常用英语页1. 介绍在酒店工作或旅行时，掌握一些酒店服务常用英语会非常有帮助。

本文档旨在为您提供一些在酒店工作或旅行中常用的英语短语和表达，以便您能够更好地交流和理解。

2. 预订房间2.1 预订房间•Do you have any available rooms?（你们有空房吗？）•I would like to book a room for two nights, please.（我想预订一个房间，入住两晚。

）•What type of room would you like?（您需要什么类型的房间？）•How much does a room cost per night?（每晚的房价是多少？）•Could you tell me the check-in and check-out times?（请问入住和退房时间是什么时候？）2.2 填写登记表•I need to fill out a registration form, right?（我需要填写登记表对吗？）•Here is my passport and credit card.（这是我的护照和信用卡。

）•Could you please fill in your personal information?（请填写您的个人信息。

）•Is there any additional information you need from me?（你们还需要我提供哪些信息吗？）2.3 特殊要求•I would like a non-smoking room, please.（我想要一间非吸烟房。

）•Could I have a room with a view?（我可以要一间可以看到风景的房间吗？）•I need an extra bed in my room.（我需要在房间里加一张额外的床。

）•Is there a room available with a bathtub?（有没有带浴缸的房间？）3. 入住过程3.1 搬运行李•Could you please help me with my luggage?（请帮我搬运行李。

酒店英语词汇大全(二)一、服务质量1.1 好评度量词•Positive feedback rate：积极反馈率•Customer satisfaction rate：客户满意度•Net promoter score：净推荐值•Repeat guest rate：复购率•Returning visitor rate：回访率•Referral rate：介绍率1.2 增值服务•Turn-down service：晚间整理服务•Wake-up service：叫醒服务•Complimentary breakfast：免费早餐•Express check-in/out：快速办理入/退房手续•Business center：商务服务中心1.3 前台服务•Welcome drink：欢迎饮料•Room upgrade：升级房型•Late check-out：延迟退房•Early check-in：提早入住•Guest information directory：客房信息指南•Concierge service：礼宾服务二、客房设施2.1 客房类型•Single room：单人房•Double room：双人房•Twin room：双床房•Suite：套房•Connecting room：相邻房2.2 设施用品•Bedding：床品•Towel：毛巾•Bathrobe：浴衣•Slipper：拖鞋•Hanger：衣架•Umbrella：伞2.3 客房设施•Air conditioner：空调•Television：电视•Refrigerator：冰箱•Safe：保险箱•Wifi：无线网络•Private bathroom：独立卫浴三、餐饮服务3.1 餐饮场所•Café：咖啡厅•Buffet：自助餐厅•Restaurant：餐厅•Bar：酒吧•Lounge：休息厅3.2 菜肴饮品•Appetizer：开胃菜•Main course：主菜•Dessert：甜点•Cocktail：鸡尾酒•Beer：啤酒•Wine：葡萄酒3.3 用餐方式•Room service：送餐服务• A la carte：点菜•Set menu：套餐•Takeaway：外卖•Delivery：配送•Catering service：餐饮服务四、会议活动4.1 会议设施•Conference room：会议室•Audio/Visual equipment：音/视设备•Microphone：麦克风•Projector：投影仪•Whiteboard：白板•Podium：讲台4.2 会议服务•Event planning：活动策划•Catering：餐饮服务•Translation service：翻译服务•Registration desk：报名台•Business meeting：商务会议•Seminar：研讨会五、其他服务5.1 健身娱乐•Fitness center：健身中心•Swimming pool：游泳池•Spa：水疗服务•Massage：按摩服务•Golf course：高尔夫球场•Karaoke：卡拉OK5.2 交通服务•Airport shuttle：机场班车•Car rental：租车服务•Valet parking：代客泊车•Limousine service：豪华轿车服务•Bicycle rental：自行车租赁•Electric vehicle charging：电动车充电5.3 旅游咨询•Tourist information desk：旅游信息台•Ticket booking service：机票预订服务•Tour guide：旅游导游•Travel package：旅游套餐•Destination information：目的地信息•Local attraction：本地景点以上就是酒店英语词汇大全的第二部分内容，酒店服务领域还有很多的专业术语和常用词汇需要掌握。

酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅cloak-room 行李房/存衣处basement 地下室boutique 精品商场lobby lounge 大堂吧executive lounge 行政酒廊cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室lock 锁door knob; Door handle 门把door knocker 门环safety door hook 安全钩sofa, settee 长沙发sectional sofa 拼合沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 条凳tea table; end table 茶几tea trolley 活动茶几night table/stand 床头柜hanger 挂钩wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯spring 弹簧desk 书桌bookcase 书橱bookshelf 书架cabinet 橱柜wardrobe 衣柜round table 圆桌writing desk 写字台drawer 抽屉luggage rack 行李架dresser mirror 梳妆镜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯floor 楼层，地板carpentry (总称)木器bedclothes 床上用品folding bed 折叠床sofa bed 沙发床single bed 单人床double bed 双人床twin beds 成对床cot 小孩床camp bed 行军床bed frame 床架mattress 床垫bed pad 床软垫cushion 靠垫，垫子/床垫mat 席quilt 被子blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套bedding 被褥toilet roll, toilet paper 卫生纸perfume 香水toilet tissue 卫生纸good-night towel 晚安巾towel rail, towel rack 毛巾架towel 毛巾face towel 面巾bath towel 浴巾bathrobe 浴袍evening gown 睡袍lady’s sanitary 女士卫生袋shower cap 淋浴帽nail file 指甲挫razor 剃须刀comb 梳子bath foam 沐浴露cosmetics 化妆品detergent 清洁剂clothes-line 晾衣绳sponge 海绵soap 香皂soap dish 皂托tooth paste 牙膏tooth powder 牙粉tooth brush 牙刷bathroom 浴室bath tub 浴盆tap; faucet 水龙头shower nozzle 喷头shower bath, shower 淋浴dressingtable 梳妆台mirror 镜子washbasin 洗脸盆toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet pot; toilet bowl 马桶men's room 男盥洗室ladies' room 女盥洗室plunger 橡皮塞子toilet water tank cover 马桶水箱盖toilet board 马桶坐板toilet seat 马桶盖Vase 花瓶bathroom scales 浴室称bath mat 花洒浴室防滑垫running water 自来水transom, transom window 气窗curtain 窗帘drapes 挂帘balcony 阳台sash window 上下开关窗shutters 百叶窗Venetian blind 百叶窗帘shower curtain and rod 淋浴帘和架lace curtain 挑花窗帘windowsill 窗台rubbish bin 垃极桶waste-paper basket 废纸篓air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具match 火柴electric fan 电扇chandelier, pendant lamp 吊灯swag lamp; pendant light 吊灯socket; bulb holder 灯口fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor/standard lamp 落地灯wall lamp 壁灯lampshade/smokebell 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座electric humidifier 湿度调节器plug 插头night stand lamp 床头柜灯dresser lamp 梳妆灯ceiling lamp 天花板吊灯end table lamp 茶几灯fuse wire 保险丝refrigerator 电冰箱temperature adjuster 气温调节制panel 床头柜电钮板door-mat 门前的擦鞋棕垫mosquito incense 蚊香electric kettle 电热水壶ball pen 原珠笔wallcovering 墙纸TV remove control 电视摇控器remote control holder 摇控架Two-pin socket 两相插座Three-pin socket 三相插座transformer 变压器shower head 淋浴喷头rotary floor scrubber 洗地机wet vacuums 吸水机thermometer 温度计thermos 热水瓶video cassette recorder 录像机electric iron 电熨斗iron board 熨斗板trousers press 电热熨裤机rubber glovers 防护手套fire escape plan 走火图gas mask 防毒面具voltage 电压laundry bag 洗衣袋cloth brush 衣刷peg, hook 衣钩hanger; clothes hanger 衣架hat rack 衣帽架shoe polishing 擦鞋服务shine paper 擦鞋纸shoe lifter/shoehorn 鞋拔stain 污迹underpants 内裤sweater 毛衣woolen fabrics 毛料织品tie 领带mend 修补stitch 缝补sewing kit 针线包manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单Management 经营、管理market price 市价cashier's desk 兑换处coin 硬币check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之… spare (形)多余的postpone (动)延期cancel (动)取消traveler’s cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 大厅identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…accounting desk 帐务处cash (动)兑换keep (动)保留、保存escalator 自动楼梯ground floor ( 英)底，层，一楼first floor (英)二楼，(美)一楼second floor (英)三楼，(美)二楼reasonable (形)合理的bank draft 汇票accept (动)接受fill in the form 填表procedure fee/handling charge手续费cold and hot water taps冷热自来水龙头Ice tong 冰夹Spoon 咖啡匙Bed skirt 床裙Hair dryer 电吹风Shoe basket 鞋篓Scissors 剪刀Clock 闹钟Silk quilt 云丝被Desk dish 台盆Pants hanger 裤衣架Tea cup 茶杯Water cup 水杯Wine cup 酒杯Tooth cup 漱口杯Glass ashtray 玻璃烟缸Porcelain ashtray 瓷质烟缸Telephone 电话机Soap dish 皂碟Cotton ball bottle 棉球瓶Coffee dish 咖啡碟Eiderdown 羽绒被Water kettle 电热水壶Tea plate 茶盘Washcloth plate 面巾纸盒Laundry basket 送衣篓Towel basket 毛巾篓Depend pillow 靠枕芯Suit hanger 西装衣架住宿登记常用Charger 手机充电器Umbrella 雨伞Washing liquid bottle 洗手液瓶Suit shelf 立式西装架Flashlight 应急电筒Note-paper folder 便笺夹Bath robe 浴泡Service directory 服务指南Hanger type telephone 挂式电话机Bath salt bottle 浴盐瓶Cloth brush 衣刷Ice bucket 小冰桶Mechanism health scale 机械健康称A things plate 消耗品盒Downy pillow case 羽绒枕芯Telephone directory 电话号码簿Depend pillow case 靠枕套Patch board 多功能插座Clothes hanger 普通衣架Silk hanger 绸衣架Bathtub 浴缸Commode 恭桶central air-conditioning system 中央空调系统sprinkle-nozzle, (shower) nozzle 喷头master folio 旅行社代号over-booking 超额预订Occupancy 开房率Forecast 预报Expected 预计Arrival 到达Departure 离开Carrier 交通工具method of payment 付款方式status 情况firm/company 公司treatment 待遇room type 房间种类agent 代理Guarantee 保证waiting list 候补名单room rate 房价special rate 特价rack rate 对外价net rate 净价record 记录surcharge 服务费prepaid 预付government tax 政府税group 团队advance deposit 押金booking 订房amendment 更改package 小包价vacancy 空房pick up 接机available 可售房间cancellation 取消guest history 客人资料cooperate 合作hotel representative 酒店代表shuttle bus 穿梭巴士transportation 运输remar 备注delay 延误black list 黑名单registration form 登记表no-smoking floor 非吸烟楼层adjoining room 相邻房connecting room 连通房extra bed 加床rollaway bed 折叠床voucher 入住凭据stay over 续住discount 折扣nationality 国籍permanent address 永久地址credit card 信用卡signature 签名valid 有效的house use 内部使用day use 半天租房contract rate 合同价late check out 延迟退房up-selling 推销高价房room status 房态commission 佣金room assignment 房间分配rooming list 分房名单safety deposit box 保险箱night audit 夜核skipper 逃帐者low/should/peak season 淡/平/旺季post card 明信片sight-seeing 观光city tour 市内游object of stay 停留事由zip code 邮编souvenir 纪念品minimum charge 最低消费rate sheets/tariff 价目表high risk 欠帐多的客人COMP(complimentary) 免费Service passport 公务护照P.I.A.(pay in cash) 已预付Identification card 身份证Business travel 公务旅行Private travel 私人旅行Authorization 预授权Visa 签证Exit visa 出境签证Transit visa 过境签证Residence visa 居留签证Travel permit 旅行证Health certificate 健康证书On duty 值班Off duty 下班Entry visa 入境签证Yellow book 黄皮书Quarantine 检疫C.I.A.(cash in advance) 预付Embassy 大使馆Consulate 领事馆A.S.A.P.（as soon as possible）尽早C.O.D.(cash payment on departure) 离店时现付D.N.A.(do not arrive) 客人未到F.I.T.(foreign individua travele) 外国散客O.O.O.(out of order) 次序颠倒O.N.O.(one night only) 只住一夜S.O.P.(standard operation produce) 标准办理手续Letter of introduction; letter of recommendation 介绍信Inoculation against (cholera, typhoid, paratyphoid) 预防（霍乱、伤寒、副伤寒）Go through the procedure (formalities) 办手续Passport diplomatic passport 外交护照Vaccination certificate 种痘证书Quarantine station (office) 检疫站Visa section of public security bureau 公安局签证科Foreign affairs police 外事警办公用品typewriter 打字机typing paper 打字纸carbon paper 复写纸thermo-paper 热敏纸stationery 文具用品letter paper 信笺envelope 信封note book 记事本memo pad 便条薄log book 交班薄paper clip 曲别针safety-pin 安全别针duplioating machine 复印机photocopying 影印机printing/printer 打印/打印机telecommunication 电信hard disk 硬盘soft disk 软盘business/visit card 名片stapler 钉书机scotch tape 透明胶conference room 会议室secretarial service 秘书服务translation 翻译brochure/booklet 小册子equipment rental 设备出租slide 幻灯片overhead projector 投影仪binding 装订newspaper rod 报纸夹internet 互联网website 网站daily sales report 营业日报表rate of room occupancy 住房率remotion memorizer 移动存储器room reservation forecast 订房预测（分析）room reservation report 订房报告表行李部常用词汇bell service 行李房luggage store-room 行李寄存处trunk dock 行李装卸处baggage cart 行李车label ; tab 行李标签hotel sticker 酒店标签small baggage (luggage) 小行李brief case 公事包traveling bag 旅行袋hand bag; grip sack 手提包package 包裹small trunk 小箱子suit-case 手提箱cosmetic case;toilet case 梳妆小提箱suit bag 衣服袋carton 纸盒cardboard box 硬纸盒(箱) shoulder bag 背囊(旅行背袋)personal articles 自用物品contraband 违禁物品unaccompanied luggage 不随行物品NO BUMPING; NO SHOOT 切勿投掷NO NOT DROP 切勿坠落NO NOT CRUSH 切勿压挤USE NO HOOKS 勿用手钩FRAGILE 易碎物品CAUTION 小心HANDLE WITH CARE 小心轻放GLASS(WITH CARE) 小心玻璃LIQUID 液体物品INFLAMMABLE ERISHABLE 易燃物品CORROSIVES 易腐物品EXPLOSIVES 爆炸物品strap already broken （束）带已断POISON 毒品KEEP DRY 勿受潮KEEP UPRIGHT 勿倒置DON’T TURN UPSIDE DOWN 切勿倒倾break to pieces 敲碎crush 压碎smash 击碎breakage 破损物already strapped 已捆扎rope already broken 绳已断already baled 已打包ordinary mail 平信express telegram 加快电报special dispatch 专电registered fee 挂号邮资postcard 明信片accompanied luggage; personal luggage 随身行李registered luggage; transported luggage 托运行李预订机、车票days 班期 express train 快车slow train 慢车 compartment 包房dining car 餐车 passenger train 客车luggage van 行李车 regular train 普通列车hard seat(berth) 硬座（卧） soft seat( berth) 软座（卧）sleeper; Sleeping car 卧车 delay by two hours 晚点二小时porterage 搬运费 departure city 出发城市arrival city 到达城市 class of service 等级BW(biweekly) 隔周飞行 Dep (departure) 起飞Arr (arrival) 到达 FLT/N (flight number) 航班号night service 夜航 single ticket 单程票return ticket 来回票 domestic fare 国内票价international fare 国际票价 ticket validity 客票有效期children fare 儿童票价 cancellation fee 取消费excess baggage 超重行李 airport fee 机场费no-show charge 误机费 air-line 航空公司number of stopover 中途经停站数 free baggage allowance 免费行李non-stop flight 中途不着陆飞行 no refund will be granted 不予退款through express(train) 直达列车 special express(train) 特快列车freight car, goods wagon 货车厢 berth (upper\middle\l ower) 卧铺（上、中、下）occupying a separate seat 单独占一座位reconfirmation of reservation 定座再确认must travel in the company of an adult passenger 需有成人陪伴同行civil aviation administration of china(CAAC) 中国民用航空局总机（OPERATOR）extension number 分机号telephone 电话hold the line 勿挂线area code 区号country code 国家代码collect call 对方付款put through 转电话local call /city call 市话hang up 挂线long distance call 长途电话wake up call/morning call 叫醒服务telephone directory 电话簿can't hear somebody 听不见can't get through 打不通inland telegram 国内电报switchboard 交换台central exchange 电话总局The connection is bad. 听不清operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线call somebody up 打电话给某人IDD(international direct dialing) 国际直拔DDD(domestic direct dialing) 国内直拔operator/switch board/p.b.x. (private branch exchange) 总机节日Valentine’s day 情人节New year’s day 元旦Spring festival 春节The lantern festival 元宵节Easter 复活节Mid-noonday 中秋节National day 国庆节Thanksgiving day 感恩节Christmas eve 平安夜Christmas 圣诞节Labour’s day 劳动节April fool’s day 愚人节水果strawberry 草莓lotus roots 莲藕apple 苹果mango 芒果plum 梅子grapefruit 西柚guava 番石榴longan 龙眼pomelo 柚watermelon 西瓜honey-melon 蜜瓜date 枣子papaya 木瓜cherry 樱桃pear 梨grape 葡萄peach 桃子pineapple 菠萝banana 香蕉lyche 荔枝coconut 椰子部门General Manager’s Office 总经理办公室director of executive office 行政办主任restaurant &kitchen coordinator 餐厅划菜员(F/O) Front Office 前台Training D. 培训部(F/B) Food and Beverage D. 餐饮部(HSKP)Housekeeping 客房部Purchasing D. 采购部Recreation D. 康乐部(ENG) Engineering D. 工程部(SEC)Security D. 保安部Human Resources D. 人力资源部Public Relations D. 公关部Sales D. 销售部Shopping Arcade 商场Financial D. 财务部Staff Canteen 员工食堂Laundry Dep. 洗衣房general manager 总经理executive office 行政办executive secretary 行政办秘书mail clerk 收发员bell captain 行李主管chief operator 电话总机主管information clerk 问讯restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captain 餐厅开单员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreation center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor员工食堂主管chief security officer 保卫部经理security office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸工季节、月份、星期Spring 春天Summer 夏天Autuner 秋天Winter 冬天Monday 星期一Tuesday 星期二Wednesday 星期三Thursday 星期四Friday 星期五Saturday 星期六Sunday 星期天January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月常见病症flu(influenza) 流行感冒a shot of 打一针a touch of flu 有些染上流行感冒absorbent cotton 药棉acupuncture 针灸alcohol 酒精anaesthetic 麻醉剂Appendicitis 阑尾炎blood transfusion 输血bowel movements（stool）大便complications 并发症constipation 便秘corpuscle（red/whit）血球diarrhoea 泻肚digestive system 消化系统disinfectant 消毒剂glucose 葡萄糖inoculation 预防注射intravenous injection 静脉注射intra-muscular injection 肌肉注射sulfadiaine 消炎片mercurochrome 红药水patent medicine pills 成药丸retch 恶心twinge 阵痛allergic 医]过敏的, 患过敏症的abscess 脓肿ache 酸痛asphyxiated 窒息body temperature 体温choking 憋气cold fits 阵冷convulsions 痉挛dizzy, vertigo 眩晕dull pain 隐痛fever 发热hacking cough 不断干咳hawking 咳痰hunger 缺氧inertia 无力itching 痒inflammation 充血loss of appetite 食欲不振obstruction 阻塞paralysis 麻痹running nose 流鼻涕sharp pain 剧痛shock 休克sore 一碰就痛stomach-ache 胃痛suffocation 堵闷twitching 发炎anemia 贫血cardiogram 心电图cerebral commotion 脑震荡cramps 抽筋vomit 呕吐stomach trouble 胃病eczema 湿疹dermatosis 皮肤病arthralgia 关节痛back achedislocation 腰疼fracture 骨折disintegration of bones 骨裂arthritis 关节炎alcoholism 酒精中毒food poisoning 食物中毒contraceptive 避孕药alergosis 过敏症doctor’s order 医嘱dose 用量infectious 传染性unire 小便nausea 恶心unconscious 不省人事artery 动脉asthma 哮喘bronchitis 支气管炎insomnia 失眠pink eye 红眼，火眼long-sightedness 远视short-sightedness 近视squint 斜视heart-stroke 中暑anti-epidemic clinic 防疫站denta hospital 牙科医院Hospital of Chinese medicine中医医院Infectious disease hospital 传染病院Institute of oncology 肿瘤研究院maternitas 产科医院special hospital 专科医院tuberculosis hospital 结核医院in-patient department 住院部isolation ward 隔离病房lying-in room 产房observation ward 观察病房Chinese academy of medical science中国医学科学院中国小吃英文表达中式早點Clay oven rolls 烧饼Fried bread stick 油条Fried leek dumplings 韭菜盒Boiled dumplings 水饺Steamed dumplings 蒸饺Steamed buns 馒头Steamed sandwich 割包Rice and vegetable roll 饭团Egg cakes 蛋饼preserved egg 皮蛋Salted duck egg 咸鸭蛋Soybean milk 豆浆饭类Rice porridge 稀饭Plain white rice 白饭Glutinous oil rice 油饭Glutinous rice 糯米饭Braised pork rice 卤肉饭Fried rice with egg 蛋炒饭Sweet potato congee 地瓜粥面类Wonton & noodles 馄饨面Sliced noodles 刀削面Spicy hot noodles 麻辣面Sesame paste noodles 麻酱面Duck with noodles 鴨肉面Eel noodles 鱔魚面Seafood noodles 乌龙面Oyster thin noodles 牡蛎细面Flat noodles 板条Rice noodles 米粉Fried rice noodles 炒米粉Green bean noodle 冬粉汤类Fish ball soup 鱼丸汤Meat ball soup 貢丸汤Egg & vegetable soup 蛋花汤Clams soup 蛤蜊汤Oyster soup 牡蛎汤Seaweed soup 紫菜汤Sweet & sour soup 酸辣汤Wonton soup 馄饨汤Pork intestine soup 猪肠汤Pork thick soup 肉羹汤鱿鱼汤Squid soupSquid thick soup 花枝羹甜点Vegetarian gelatin 爱玉Tomatoes on sticks 糖葫芦Longevity Peaches 长寿桃Glutinous rice sesame balls 芝麻球Hemp flowers 麻花Horse hooves 双胞胎冰类Mein mein ice 绵绵冰Oatmeal ice 麦角冰Sweet potato ice 地瓜冰Red bean with milk ice 紅豆牛奶冰Eight treasures ice 八宝冰Tofu pudding 豆花果汁Sugar cane juice 甘蔗汁Plum juice 酸梅汁Star fruit juice 杨桃汁Herb juice 青草茶点心Oyster omelet 牡蛎煎Stinky tofu (Smelly tofu) 臭豆腐Oily bean curd 油豆腐Spicy hot bean curd 麻辣豆腐Prawn cracker 虾片Shrimp balls 虾球Spring rolls 春卷Chicken rolls 蛋卷Salty rice pudding 碗糕Rice tube pudding 筒仔米糕Red bean cake 红豆糕Bean paste cake 绿豆糕Glutinous rice cakes 糯米糕Fried white radish patty 萝卜糕Taro cake 芋头糕Taiwanese Meatballs 肉圆Pyramid dumplings 水晶饺Rice-meat dumplings 肉丸Dried tofu 豆干其他Angelica duck 当归鸭Betel nut 槟榔Hot pot 火锅Pork , pickled mustard green noodles 榨菜肉丝面外交用或常用缩写H．E．(his excellency) 阁下H．M．（ his majesty）陛下H．R．H．（his royal highness）殿下P．C．（pour condolence）吊唁P．F．（pour feliciter）谨贺P．P．C．（pour prender conge）辞行P．R．（pour remercier）谨谢Begum 贵夫人（印巴称呼）BO…波（对高级军官尊称）P．P．（pour presenter）谨介绍H．I．M．(his imperial majesty) 皇帝陛下R．S．V．P．（repondez s’il vous plait）候复ASAP（as soon as possible）尽快FYI（for your information）谨此通知IRC（internet relay chat ）网上聊天R AND R（rest and relaxation）放松休息Burmese styles 缅甸称呼His Excellency Mr. Prime Minister and Mrs 总理阁下和夫人.His Excellency阁下(对总统，总理，外长，部长，大、公使和显要人物的尊称；对王族，贵族，军人或低于部长的官员一般不用)His or Her Highness 殿下（对亲王，王子，公主等到的称呼）His Royal Highness 亲王殿下（对太子和直系王族的尊称）Honorable 对英联邦系统常用于部长，大臣和议员的称呼Maung 貌（男人一般谦虚的自称）Respected and beloved （特别）敬爱的Respected and dear 敬爱的Samdech 亲王（柬埔寨称呼）Thakin 德钦（主人的意思）Their Majesties King XX and the Queen 对国王和王后的称呼Tu。

英语酒店知识点归纳在如今的全球化时代，英语逐渐成为了一门重要的工作语言。

对于酒店行业从业者来说，掌握英语酒店知识点是非常必要的。

本文将详细介绍英语酒店知识点，包括酒店的各个部门、常用的英语词汇和短语、酒店服务流程以及与客人的日常交流。

一、酒店的各个部门1. 前台部门：负责接待客人、办理入住和退房手续、提供信息等工作。

2. 餐饮部门：包括餐厅、咖啡厅、酒吧等，负责提供给客人餐饮服务。

3. 客房部门：负责客房的日常清洁、整理和维护工作。

4. 销售部门：负责酒店的市场推广和销售工作。

5. 行政部门：负责酒店的行政管理和协调各个部门的工作。

6. 人力资源部门：负责招聘、培训和管理酒店员工。

7. 财务部门：负责酒店的财务管理和会计工作。

8. 宴会部门：负责安排和组织各类宴会活动。

二、常用的英语词汇和短语1. 酒店设施（Hotel Facilities）：- Reception desk：接待台- Lobby：大堂- Restaurant：餐厅- Bar：酒吧- Swimming pool：游泳池- Gym：健身房- Conference room：会议室- Business center：商务中心2. 房间类型（Room Types）：- Single room：单人间- Double room：双人间- Twin room：双床间- Suite：套房- Deluxe room：豪华间- Connecting room：相连房间3. 预订与入住（Reservation and Check-in）：- Make a reservation：预订- Check-in：办理入住手续- Reservation confirmation：预订确认- Room key：房卡- Credit card authorization form：信用卡授权表格- Check-in time：入住时间- Check-out time：退房时间4. 餐饮（Dining）：- Table reservation：订餐位- Menu：菜单- Specials of the day：特色菜- Waiter/waitress：服务员/女服务员- Order food：点菜- Bill/check：账单- Tip：小费5. 客房服务（Room Service）：- Housekeeping：客房服务- Clean the room：打扫房间- Towels and toiletries：毛巾和洗浴用品- Room service menu：客房服务菜单- Wake-up call：叫醒服务- Do not disturb sign：请勿打扰标志三、酒店服务流程1. 接待客人（Greeting Guests）：- Welcome to our hotel! How may I assist you?：欢迎来到我们酒店！我能帮您什么？ - Can I help with your luggage?：我可以帮您搬行李吗？- Here is your room key. Enjoy your stay!：这是您的房卡。

酒店英语词汇information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间酒店英语lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子酒店英语stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower)nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单酒店常用语1、Have you a reservation?您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。

汉译英（词）：二、酒店性质：四、句子缩写：五、西餐咖啡厅早餐服务：（1）、欧式早餐（又叫大陆式早餐）：Continental Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea（2）、美式早餐：American Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 鲜鸡蛋两只—————two fresh eggs of any style配火腿、咸肉或香肠—with ham, bacon or sausage烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea（3）、英式早餐：English Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 谷类食物——————cereals鲜鸡蛋两只—————two fresh eggs of any style配火腿、咸肉或香肠—with ham, bacon or sausage烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea。

实用酒店常用英语词汇大全informationdesk问讯处wallplate壁上挂盘receptionoffice接待室Chinesepainting国画hotelregister旅客登记簿elevator,lift电梯registrationform登记表spring弹簧newsstand售报处desk书桌postalservice邮局服务处bookcase书橱shop小卖部bookshelf书架bar酒吧间cabinet橱柜lounge休息厅wardrobe衣柜roofgarden屋顶花园roundtable圆桌billiard-room球房writingdesk写字台dining-room,dininghall餐厅drawer抽屉cloak-room行李房/存衣处luggagerack行李架basement地下室dressermirror梳妆镜boutique精品商场built-inwardrobe,closet壁橱lobbylounge大堂吧chestofdrawers五斗橱executivelounge行政酒廊screen屏风cellar地窖hatrack帽架broomcloset杂物室rug小地毯roomnumber房间号码carpet大地毯roomkey房间钥匙floor楼层，地板suite一套房间carpentry(总称)木器singleroom单人房间bedclothes床上用品doubleroom双人房间foldingbed折叠床sitting-room,living-room起居室sofabed沙发床lock锁singlebed单人床doorknob;Doorhandle门把doublebed双人床doorknocker门环twinbeds成对床safetydoorhook安全钩cot小孩床sofa,settee长沙发campbed行军床sectionalsofa拼合沙发bedframe床架easychair安乐椅mattress床垫armchair扶手椅bedpad床软垫wickerchair藤椅cushion靠垫，垫子/床垫foldingchair叠椅mat席swivelchair转椅quilt被子rockingchair摇椅blanket毯子stool凳子sheet床单bench条凳bedspread床罩teatable;endtable茶几cottonterryblanket毛巾被teatrolley活动茶几pillow枕头nighttable/stand床头柜pillowcase枕套hanger挂钩bedding被褥toiletroll,toiletpaper卫生纸transom,transomwindow气窗perfume香水curtain窗帘toilettissue卫生纸drapes挂帘good-nighttowel晚安巾balcony阳台towelrail,towelrack毛巾架sashwindow上下开关窗towel毛巾shutters百叶窗facetowel面巾Venetianblind百叶窗帘bathtowel浴巾showercurtainandrod淋浴帘和架bathrobe浴袍lacecurtain挑花窗帘eveninggown睡袍windowsill窗台lady’ssanitary女士卫生袋rubbishbin垃极桶showercap淋浴帽waste-paperbasket废纸篓nailfile指甲挫air-conditioned有空调设备的razor剃须刀radiator暖气片comb梳子centralheating暖气bathfoam沐浴露ashtray烟灰碟cosmetics化妆品smokingset烟具detergent清洁剂match火柴clothes-line晾衣绳electricfan电扇sponge海绵chandelier,pendantlamp吊灯soap香皂swaglamp;pendantlight吊灯soapdish皂托socket;bulbholder灯口toothpaste牙膏fluorescentlamp日光灯toothpowder牙粉desklamp台灯toothbrush牙刷bedsidelamp床头灯bathroom浴室floor/standardlamp落地灯bathtub浴盆walllamp壁灯tap;faucet水龙头lampshade/smokebell灯罩/烟罩showernozzle喷头bulbholder灯头showerbath,shower淋浴bulb灯泡dressingtable梳妆台screw-typebulb罗口灯泡mirror镜子bayonet-typebulb卡口灯泡washbasin洗脸盆frostedbulb磨砂灯泡toilet,lavatory,washroom卫生间opalbulb,opaquebulb乳白灯泡watercloset,W.C.厕所；抽水马桶switch开关toiletpot;toiletbowl马桶socket插座men'sroom男盥洗室electrichumidifier湿度调节器ladies'room女盥洗室plug插头plunger橡皮塞子nightstandlamp床头柜灯dresserlamp梳妆灯toiletwatertankcover马桶水箱盖toiletboard马桶坐板toiletseat马桶盖Vase花瓶bathroomscales浴室称bathmat花洒浴室防滑垫runningwater自来水c eilinglamp天花板吊灯endtablelamp茶几灯fusewire保险丝refrigerator电冰箱temperatureadjuster气温调节制panel床头柜电钮板door-mat门前的擦鞋棕垫mosquitoincense蚊香voucher证件electrickettle电热水壶p ricelist价目表ballpen原珠笔check,cheque支票wallcovering墙纸sign(动)签字TVremovecontrol电视摇控器i nterest利息remotecontrolholder摇控架form表格Two-pinsocket两相插座reservation预订Three-pinsocket三相插座receptiondesk接待处transformer变压器tip小费showerhead淋浴喷头rotaryfloorscrubber洗地机r eservationdesk预订处luggageoffice行李房wetvacuums吸水机thermometer温度计⋯perthousand千分之⋯spare(形)多余的thermos热水瓶videocassetterecorder录像机p ostpone(动)延期cancel(动)取消electriciron电熨斗ironboard熨斗板t raveler’scheque旅行支票pay(动)付款trouserspress电热熨裤机rubberglovers防护手套f ill(动)填写administration管理、经营fireescapeplan走火图gasmask防毒面具voltage电压laundrybag洗衣袋clothbrush衣刷peg,hook衣钩hanger;clotheshanger衣架hatrack衣帽架n ote纸币registrationdesk入宿登记处lobby大厅identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费shoepolishing擦鞋服务b ill帐单shinepaper擦鞋纸changemoney换钱shoelifter/shoehorn鞋拔stain污迹underpants内裤sweater毛衣woolenfabrics毛料织品tie领带mend修补procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房⋯percent百分之⋯accountingdesk帐务处cash(动)兑换stitch缝补sewingkit针线包keep(动)保留、保存manager经理escalator自动楼梯attendant服务员deskclerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员rent租金bill账单Management经营、管理groundfloor(英)底，层，一楼firstfloor(英)二楼，(美)一楼secondfloor(英)三楼，(美)二楼reasonable(形)合理的bankdraft汇票accept(动)接受fillintheform填表marketprice市价cashier'sdesk兑换处p rocedurefee/handlingcharge手续费coin硬币check-outtime退房时间coldandhotwatertaps冷热自来水龙头Icetong冰夹Spoon咖啡匙Charger手机充电器Bedskirt床裙Umbrella雨伞Hairdryer电吹风Washingliquidbottle洗手液瓶Shoebasket鞋篓Suitshelf立式西装架Scissors剪刀Flashlight应急电筒Clock闹钟Note-paperfolder便笺夹Silkquilt云丝被Bathrobe浴泡Deskdish台盆Servicedirectory服务指南Pantshanger裤衣架Hangertypetelephone挂式电话机Teacup茶杯Bathsaltbottle浴盐瓶Watercup水杯Clothbrush衣刷Winecup酒杯Icebucket小冰桶Toothcup漱口杯Mechanismhealthscale机械健康称Glassashtray玻璃烟缸Athingsplate消耗品盒Porcelainashtray瓷质烟缸Downypillowcase羽绒枕芯Telephone电话机Telephonedirectory电话号码簿Soapdish皂碟Dependpillowcase靠枕套Cottonballbottle棉球瓶Patchboard多功能插座Coffeedish咖啡碟Clotheshanger普通衣架Eiderdown羽绒被Silkhanger绸衣架Waterkettle电热水壶Bathtub浴缸Teaplate茶盘Commode恭桶Washclothplate面巾纸盒centralair-conditioningsystem Laundrybasket送衣篓Towelbasket毛巾篓中央空调系统sprinkle-nozzle,(shower)nozzle Dependpillow靠枕芯Suithanger西装衣架喷头住宿登记常用WOED格式masterfolio旅行社代号Guarantee保证over-booking超额预订waitinglist候补名单Occupancy开房率roomrate房价Forecast预报specialrate特价Expected预计rackrate对外价Arrival到达Departure离开n etrate净价record记录Carrier交通工具methodofpayment付款方式s urcharge服务费prepaid预付status情况firm/company公司g overnmenttax政府税group团队treatment待遇roomtype房间种类a dvancedeposit押金booking订房agent代理amendment更改package小包价vacancy空房pickup接机available可售房间g uesthistory客人资料cooperate合作cancellation取消hotelrepresentative酒店代表shuttlebus穿梭巴士latecheckout延迟退房transportation运输up-selling推销高价房remar备注roomstatus房态delay延误commission佣金blacklist黑名单roomassignment房间分配registrationform登记表roominglist分房名单no-smokingfloor非吸烟楼层safetydepositbox保险箱adjoiningroom相邻房nightaudit夜核connectingroom连通房skipper逃帐者extrabed加床rollawaybed折叠床l ow/should/peakseason淡/平/旺季postcard明信片voucher入住凭据stayover续住s ight-seeing观光citytour市内游discount折扣nationality国籍o bjectofstay停留事由zipcode邮编permanentaddress永久地址creditcard信用卡s ouvenir纪念品minimumcharge最低消费signature签名valid有效的r atesheets/tariff价目表highrisk欠帐多的客人houseuse内部使用dayuse半天租房C OMP(complimentary)免费Servicepassport公务护照contractrate合同价Identificationcard身份证P.I.A.(payincash)已预付Authorization预授权Businesstravel公务旅行Privatetravel私人旅行V isa签证Exitvisa出境签证Transitvisa过境签证Healthcertificate健康证书Residencevisa居留签证Onduty值班Travelpermit旅行证Offduty下班Entryvisa入境签证C.I.A.(cashinadvance)预付Yellowbook黄皮书Embassy大使馆Quarantine检疫Consulate领事馆A.S.A.P.（assoonaspossible）尽早C.O.D.(cashpaymentondeparture)离店时现付D.N.A.(donotarrive)客人未到F.I.T.(foreignindividuatravele)外国散客O.O.O.(outoforder)次序颠倒O.N.O.(onenightonly)只住一夜S.O.P.(standardoperationproduce)标准办理手续Letterofintroduction;letterofrecommendation介绍信Inoculationagainst(cholera,typhoid,paratyphoid)预防（霍乱、伤寒、副伤寒）Gothroughtheprocedure(formalities)办手续Passportdiplomaticpassport外交护照Vaccinationcertificate种痘证书Quarantinestation(office)检疫站Visasectionofpublicsecuritybureau公安局签证科Foreignaffairspolice外事警办公用品typewriter打字机typingpaper打字纸carbonpaper复写纸stationery文具用品thermo-paper热敏纸letterpaper信笺envelope信封memopad便条薄notebook记事本logbook交班薄paperclip曲别针duplioatingmachine复印机safety-pin安全别针photocopying影印机printing/printer打印/打印机softdisk软盘telecommunication电信business/visitcard名片harddisk硬盘stapler钉书机scotchtape透明胶conferenceroom会议室secretarialservice秘书服务brochure/booklet小册子translation翻译slide幻灯片e quipmentrental设备出租binding装订overheadprojector投影仪internet互联网n ewspaperrod报纸夹dailysalesreport营业日报表website网站remotionmemorizer移动存储器r ateofroomoccupancy住房率roomreservationforecast订房预测（分析）roomreservationreport订房报告表行李部常用词汇bellservice行李房luggagestore-room行李寄存处t runkdock行李装卸处baggagecart行李车label;tab行李标签hotelsticker酒店标签smallbaggage(luggage)小行李handbag;gripsack手提包briefcase公事包travelingbag旅行袋p ackage包裹smalltrunk小箱子suit-case手提箱carton纸盒cosmeticcase;toiletcase梳妆小提箱cardboardbox硬纸盒(箱) suitbag衣服袋shoulderbag背囊(旅行背袋)personalarticles自用物品CAUTION小心contraband违禁物品HANDLEWITHCARE小心轻放unaccompaniedluggage不随行物品GLASS(WITHCARE)小心玻璃NOBUMPING;NOSHOOT切勿投掷LIQUID液体物品NONOTDROP切勿坠落INFLAMMABLEERISHABLE易燃物品NONOTCRUSH切勿压挤CORROSIVES易腐物品USENOHOOKS勿用手钩EXPLOSIVES爆炸物品FRAGILE易碎物品strapalreadybroken（束）带已断POISON毒品ropealreadybroken绳已断KEEPDRY勿受潮KEEPUPRIGHT勿倒置DON’TTURNUPSIDEDOWN切勿倒倾breaktopieces敲碎crush压碎smash击碎breakage破损物alreadybaled已打包ordinarymail平信expresstelegram加快电报specialdispatch专电registeredfee挂号邮资postcard明信片alreadystrapped已捆扎accompaniedluggage;personalluggage随身行李registeredluggage;transportedluggage托运行李预订机、车票days班期expresstrain快车slowtrain慢车compartment包房diningcar餐车passengertrain客车luggagevan行李车regulartrain普通列车hardseat(berth)硬座（卧）softseat(berth)软座（卧）sleeper;Sleepingcar卧车delaybytwohours晚点二小时porterage搬运费departurecity出发城市arrivalcity到达城市classofservice等级BW(biweekly)隔周飞行Dep(departure)起飞Arr(arrival)到达FLT/N(flightnumber)航班号nightservice夜航singleticket单程票returnticket来回票domesticfare国内票价internationalfare国际票价ticketvalidity客票有效期childrenfare儿童票价cancellationfee取消费excessbaggage超重行李airportfee机场费no-showcharge误机费air-line航空公司numberofstopover中途经停站数freebaggageallowance免费行李non-stopflight中途不着陆飞行norefundwillbegranted不予退款throughexpress(train)直达列车specialexpress(train)特快列车freightcar,goodswagon货车厢berthmiddle\lower)卧铺（上、中、下）occupyingaseparateseat单独占一座位reconfirmationofreservation定座再确认musttravelinthecompanyofanadultpassenger需有成人陪伴同行civilaviationadministrationofchina(CAAC)中国民用航空局总机（OPERATO）Rextensionnumber分机号holdtheline勿挂线telephone电话areacode区号countrycode国家代码collectcall对方付款putthrough转电话localcall/citycall市话hangup挂线longdistancecall长途电话wakeupcall/morningcall叫醒服务telephonedirectory电话簿can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报centralexchange电话总局switchboard交换台Theconnectionisbad.听不清operator电话员ordinarytelegram普通电话housephone内部电话receiver听筒specialline专线telephonenumber电话号码dialanumber拨号码replacethephone挂上电话holdtheline别挂电话Line,please.请接外线can'tputsomebodythrough接不通Thelineisbusy(engaged)占线callsomebodyup打电话给某人IDD(internationaldirectdialing)国际直拔DDD(domesticdirectdialing)国内直拔operator/switchboard/p.b.x.(privatebranchexchange)总机节日Valentine’sday情人节Nationalday国庆节Newyear’sday元旦Thanksgivingday感恩节Springfestival春节Christmaseve平安夜Thelanternfestival元宵节Christmas圣诞节Easter复活节Labour’sday劳动节Mid-noonday中秋节Aprilfool’sday愚人节水果strawberry草莓lotusroots莲藕g 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