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民航客舱服务实用英语 Unit

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民航客舱服务实用英语 Unit

民航客舱服务实用英语 Unit
民航客舱服务实用英语
Unit 3 Boarding & Greetings By Rui Zhou
Warm-up
1、What are the cabin attendants doing in the picture? 2、Can you guess what the cabin attendants say to the passengers?
Good morning/ afternoon/ evening, Sir/ Madam.
Welcome aboard/ on board. Welcome to the flight. We are happy to be of service to you. It's nice to see you again. Would you like me to help you? May I have a look at your boarding card? It's an aisle seat on the left. This way, please. If there is anything I can do for you, please don't hesitate to tell me/ please let me
duty-free item 免税商品 chief purser 主任乘务长 flight crew 机组成员 infant 婴儿 boarding card 登机牌 foot rest 脚踏板 security check 安全检查 boarding procedure 登记手续
Key words and expressions
know.
Sentence Patterns 句型

民航客舱服务英语课件unit

民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。

Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、

Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？

航客舱服务实用英语Unit

航客舱服务实用英语Unit

Informative elements: The welcome message provides essential information about the flight, so as the flight number, destination, and estimated time of arrival It also includes information about medical services, in light entertainment options, and any announcements that will be made during the flight
Other service requirements
Customer relationships
The ability to establish and maintain positive relationships with passersby, being friendly and approachable while also being attentive to their needs and requests
02
Cabinet services
Order service
01
Ordering food and drinks
The ability to understand and communicate a variety of food
and drink orders from passersby, including special dietary
04
Introduction to Cabinet Entertainment
Facilities

民航客舱服务英语-unit 1-

民航客舱服务英语-unit 1-
10
Dialogue four weather condition
❖ What contents does the weather condition consist of?
❖ It will clear up in Macao today. The temperature rises to and drops to with breeze.
8
Listen to dialogue two flight information
❖ How about the distance from Hangzhou to Hong Kong?
❖ What contents does the flight ❖ Information consist of?
9
Dialogue three flight route
❖ What contents does the flight route consist of?
❖ We are bound for Sydney and the flight time is , the departure time is and the arrival time is .
❖ How about the special ❖ passengers?
12
Dialogue six assigns the task
❖ What contents does the assigning the task consist of?
❖ I will assign the task by seniority and qualifications for the coming flight.
This is
15

民航客舱服务英语Unit18Turbulence

民航客舱服务英语Unit18Turbulence

last
Lead-in Proper Terms Dialogue study
Dialogue Two
Act Out
(A passenger wants to relax himself when the plane is experiencing the 伸腿空间 turbulence.) leg room CA: Excuse me, sir, would you please come back to your seat and fasten your seat belt ? PAX: What’s the matter? I just [‘æbsəlu:tli want to relax ] myself. The space for legs is too small. adv. 绝对地； CA: Our plane is experiencing turbulence. Please remain in your seat 完全地 and fasten your seat belt. PAX: Why is the plane bumping so hard? Are we in danger now? CA: No, we are absolutely safe. Our captain and pilots are the most experienced in our airline. So don’t worry. Just remain in your seat with your seat belt fastened. PAX: Are you sure？ CA: Yes, I’m absolutely positive of that. PAX: Ok, I will do that. 我非常确定。

民航客舱服务实用英语 Unit 1

民航客舱服务实用英语 Unit 1

The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing. The purser assigns the task for the coming flight.
பைடு நூலகம்
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前
准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计
飞行时间
查 ➢ procedure程序 ➢ Airbus340空客340
Sentence Patterns
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
the purser of today's flight.
Let's look at today's flight route.
We are bound for Sydney.
The temperature rises to 25℃ and drops to 12℃ with breeze.
We have 8 passengers checked in first class and 84 in economy class.

(完整版)民航客舱英语课件Unit9MealService

(完整版)民航客舱英语课件Unit9MealService

牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
A passenger wants something typically Chinese delicacies. What would the cabin attendant recommend?
D4(A passenger wants to skip her meal and go to sleep).
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
2. I'm a big fan of crawfish. 小龙虾是我的最爱！
3. Would you like to have some crawfish today? 今天你想来点儿小龙虾么？
PAX: Thank you.
D2(A passenger orders a main dish in a short-haul flight).
CA: Excuse me, Sir. What would you like to eat?
PAX: I’d like fish and my wife would like chicken, please.
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service

民航客舱服务实用英语 Unit 1教学提纲

民航客舱服务实用英语 Unit 1教学提纲
民航客舱服务实用英语 Unit 1
Warm-up
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Байду номын сангаас
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.

民航客舱服务实用英语-Unit-4 Beforce Take-off 1

民航客舱服务实用英语-Unit-4 Beforce Take-off 1

4
wrong seat.
5 A passenger wants to take another seat.
A passenger wants 6 to upgrade.
Exercises
A passenger's seat number is 6A. How can the cabin attendant help him find his seat?
英汉互译
空闲的座位 flight attendant seat headrest （座位的）靠手，扶手 乘客座位 cockpit crew seat 座椅靠背
1
Dialogue 1
Please go down this aisle. Your seat is on the right.
T舱为普通舱55折， X舱为普通舱50折（含学生、长者（年满55周岁的中国大陆 公民）），
U舱为普通舱45折， E舱为普通舱40折， W舱为普通舱35折， R舱为普通舱30折， O舱为普通舱25折， Z舱为代码共享留座专用舱， V舱为常旅客专用舱（国航知音卡旅客订座）， G舱为普通舱免折和常旅客免票
Announcements
Flight information Recheck Boarding Pass Recheck
Supplementary Reading
Questions: What kinds of seats are provided for both
passengers and crew?
飞机舱位
飞机舱主要分为头等舱、 商务舱、 经济舱。 通常价格以头等舱最高，其 次商务舱，最低为经济舱。
飞机安排座位时是分舱位的，而不同的舱位对应的机票折扣不同，价格不 同所得到的服务也不一样。平时订机票航空公司也会有不同的舱位。

民航客舱服务实用英语 Unit

民航客舱服务实用英语 Unit

Welocme aboard ___. Please make sure that your hand baggage is stored in the overhead locker. Small articles can be put under the seat in front of you. Please keep the aisle clear for others to go through.
民航客舱服务实用英语
Unit 5 Before Take-off 2 By Rui Zhou
Warm-up
1、How many kinds of hand luggage/ baggage may be grouped by air? 2、Is there any limit to the baggage the passengers carry?
1、熟记重点单词和句子。 2、两人一组练习对话。
Announcements
排放行李
Baggage Arrangement
女士们、先生们：
Ladies and Gentlemen,
欢迎乘坐___航空班机。 请您确定您随身携带的行李已经 放置在头顶上方的行李架内，小 件物品可以放置在您前方的座椅 底下。请保持过道通畅，方便其 他乘客经过。
谢谢！
Key words and expressions
hang luggage 随身携带的行李 overhead locker 头顶上方的行李架 identification 身份证明 Civil Aviation Administration of China(CAAC) 中国民航总局 seat cushion 坐垫 travelling document 旅行证件 valuables 贵重物品 baggage arrangement 排放行李 safety briefing 安全指导 flotation device 漂浮装置

民航客舱服务实用英语-Unit-22PPT

民航客舱服务实用英语-Unit-22PPT

arrival hall 到达大厅
fuselage 机身
3
Key words and expressions
Be careful. Let me help you disembark. Would you like any assistance through... Please watch you step. Hope/ Glad/ Good to see you again! It's time for me to say goodbye to you. We hope to have the pleasure of being with you again another time. I'm glad you've enjoyed the flight, and it's a great pleasure for us to be
4
directs a passenger to
the hotel.
5 A cabin attendant is directing the baggage claim area for a passenger.
A cabin attendant is 6 saying farewell to a
passenger.
take care, bye-bye.
Goodbye. Thank you for flying wth China Southern Airlines and hope to have the pleasure of
being with you again.
5
Dialogues
A cabin attendant is
helping a senior

民航客舱服务实用英语Unit

民航客舱服务实用英语Unit

Key s
20%
30%
40%
50%
preflight check 航前检查 crew station 乘务员服务区
supplementary reading light 辅助阅读灯 viedo 视频 loudspeaker 扩音器 oxygen mask 氧气面罩 safty instruction card 安全须 知卡 in-flight document 机上文件 overhead compartment 头等 上方的行架 flush button 冲水按钮
check before the passengers board the aircraft
2、What does the demonstrator kit consist of 3 、 What should cabin attendants pay attntion to
during checking tasks a cabin attendant to check the enquipment on board.
The purser asks a cabin attendant to chec the entertainment system on board.
2016
Tkank you
galley 厨房 flight plan 飞行计划 switch 开关 seat number 座位号码 emergency exit 紧急出口 captain 机长 first-aid kit 急救箱 liferaft 救生筏 cockpit 驾驶舱 cruising altitude 巡航高度
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.

民航客舱服务实用英语-Unit-4

民航客舱服务实用英语-Unit-4
民航客舱服务实用英语
Unit 4 Before Take-off 1 By Rui Zhou
Warm-up
1、what kinds of people are there in the picture? 2、what may the cabin attendants say to the passenger?
Homework 作业
1、熟记重点单词和句子。 2、两人一组练习对话。
知识回顾 Knowledge Review
祝您成功！
Sentence Patterns 句型
Please turn right/ left.பைடு நூலகம் Please take this aisle to... It is the aisle/ middle/ window seat. It's opposite... It's located in/ on... It's next to... It's situated in/ on...
Dialogues
A couple has separate seats, and they want to 3 sit together.
A passenger cannot find his
seat.
1
A VIP passenger is boarding.
2
A passenger takes a
4
wrong seat.
5 A passenger wants to take another seat.
A passenger wants 6 to upgrade.
Exercises
A passenger's seat number is 6A. How can the cabin attendant help him find his seat?

民航客舱服务实用英语-Unit2 Preflight Check

民航客舱服务实用英语-Unit2 Preflight Check
2019
民航客舱服务实用英语
Unit 2 Preflight Check
01 Warm-up 02 Key words and expressions 03 Sentence Patterns
04 Dialogues and Exercises
05 Announcements
contents
06 Self-check&Homework
tray table 小桌板
• seat pocket
• checklist • call button • life jacket • seat belt • tray table
• 紧急设备 • 娱乐系统 • 示范包
Key words
lavatory amenities 厕所便利设施
smoke detector 烟雾探测器
in-flight document 机上文件
overhead compartment 头等上方的行李架
flush button 冲水按钮
• 航前检查 • 氧气面罩 • 冲水按钮 • 扩音器
• supplementary reading light • safty instruction card • in-flight document • overhead compartment
• 16.Please _____your baggage properly under seat or in the overhead storage bin.
• 17.Smoking is _____in the cabin.
interference altitude
Supplementary Reading
•B

民航客舱服务实用英语Unit

民航客舱服务实用英语Unit

Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing.
The cabin crew discuss the passenger information at the preflight briefing.
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
➢ special passenger特殊乘客 ➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱

最新民航客舱服务实用英语 Unit 5

最新民航客舱服务实用英语 Unit 5
____
Key words and expressions
hang luggage 随身携带的行李
overhead locker 头顶上方的行李架
identification 身份证明
Civil Aviation Administration of China(CAAC) 中国民航总局
seat cushion 坐垫
If there is no room for the baggagew, how to help the passenger?
If the baggage is blocking the exit aisle, how to explain to the passenger?
If a passenger doesn't know how to deal woth her clothes, how to help her?
passenger's jacket. ______________________________________________ ____
A passenger cannot find his briefcase.
Exercises
If the baggage is too big to go into the overhead compartment, how to help the passenger?
____
Key words and expressions
Excuse me, can you help me to stow my hand luggage? May I help you check it up? I do apologize that there is no space in the overhead locker above your seat. May I suggest you stow it under the seat in front of you? It's thoughtful of you to do so. For your safety, would you mind putting it into the overhead compartment? I cannot reach up there. Could you please check if you have any valuables or documents in your pockets? It is blocking the aisle. That had me worried fo_r__a__w___h__i_l_e_.__T__h__a__n_k___y__o__u__f__o_r___y_o__u__r__c__oncern.

民航客舱服务实用英语 Unit 6

民航客舱服务实用英语 Unit 6

1
A passenger is sending a text message on his mobile phone.
2
A passenger is using a laptop and another passenger wants to go to the lavatory before take-off.
4ቤተ መጻሕፍቲ ባይዱ
6
A passenger is asking for a blanket when the captain requests the crew to be seated.
Exercises
How How
to advis a passenger who wants to go to the toilet when the plane is about to take off? to stop a passenger who is still working his computer as the plane is taking off soon?
Ladies and Gentlemen, Welcome aboard__! This is purser __speaking. On behalf of our captain, we are pleased to have you on board with us. Our flight time to__ is about__hours and ___ minutes. We expect to arrive at local time ___. We will seve you breakfast (lunch/dinner/snack) and drinks soon.

民航客舱服务实用英语-Unit-1Preflight Briefing

民航客舱服务实用英语-Unit-1Preflight Briefing

1.英译汉 ➢Briefing purser ➢preflight briefing ➢Boeing 777 ➢aircraft type ➢flight route ➢estimated flight ➢departure time
➢arrival time ➢cabin service ➢passenger
3
Questions
1.What contents does the flight route consist of? 2.We are bound for Sydney and the flight time is _____, the departure time is______ and the arrival time is______ .
2.汉译英 ➢准备会 ➢乘务长 ➢航前准备会 ➢波音777 ➢机型 ➢飞行路线 ➢预计飞行时
间 ➢出发时间
Self-check
➢抵达时间 ➢客舱服务 ➢乘客信息 ➢素食者 ➢头等舱 ➢经济舱 ➢商务舱 ➢首航
➢特殊乘客 ➢重要人士 ➢广播词 ➢客舱检查 ➢程序 ➢空客340 ➢飞机 ➢飞行员 ➢驾驶舱
Key words
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Zeng Hong
01 Warm-up
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Dialogues
The cabin crew greet each other at the pflight briefing.
The cabin crew discuss the flight route at the preflight briefing.
The cabin crew discuss the passenger information at the preflight briefing.
➢ arrival time抵达时间 ➢ cabin service客舱服务 ➢ passenger information乘
客信息 ➢ vegetarian素食者 ➢ first class头等舱 ➢ economy class经济舱 ➢ business class商务舱 ➢ initial flight首航
I'd lIke to introduce our new member. Let's begin our briefing. I'm the purser of today's flight.
Let's look at today's flight route. We are bound for Sydney. The temperature rises to 25℃ and drops to 12℃ with breeze. We have 8 passengers checked in first class and 84 in economy class. Cabin service in today's flight is drinks service with lunch service. I'll take business class with Fu; the others will be in economy class.
1、What kinds of people are there in the picture? 2、What are they doing according to the picture? 3、What do they usually discuss at this meeting?
Key words
➢ special passenger特殊乘客 ➢ VIP重要人士 ➢ announcement广播词 ➢ cabin check客舱检查 ➢ procedure程序 ➢ Airbus340空客340 ➢ aircraft飞机 ➢ pilot飞行员 ➢ flight deck驾驶舱
Sentence Patterns
Exercises
1
2
3
4
5
How do the cabin attendants greet crew members?
What contents does the preflight briefing consist of?
If you are a cabin attendant, could you say something about the weather condition in a destination city?
The cabin crew discuss the flight information at the preflight briefing.
The cabin crew discuss the weather condition at the preflight briefing.
The purser assigns the task for the coming flight.
May I introduce myself? My name is...
I want to/would like to introduce myself. Let me introduce myself.
I'm ..., just call me...
Useful Expressions
Ladies and Gentleman, may I have your attention please?
one
two
three
➢ briefing准备会 ➢ purser乘务长 ➢ preflight briefing航前准备会 ➢ Boeing 777波音777 ➢ aircraft type机型 ➢ flight route飞行路线 ➢ estimated flight预计飞行时间 ➢ departure time出发时间
民航客舱服务实用英语
Unit 1 Preflight Briefing By Rui Zhou
01 Warm-up 02 Key words and expressions
03 Sentence Patterns 04 Dialogues and Exercises
s
Warm-up