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2014年高考英语阅读理解精品训练题（有答案）2014高考英语阅读理解巩固精品题练习（8）及答案阅读理解(2012·湖南长、望、浏、宁一模，篇)Develped and develping natins an learn fr eah ther seeing a l&sh;arbn en，a hinese gvernent ffiial said in Shanghai esterda “hina desn’t lag develped natins in t ers f energ saving and green en”，said Zhu hangi，diretr f the energ saving departent f the inistr f Industr and Infratin Tehnlg“hile e an learn an aspets fr develped natins，the als shuld learn sething fr us，suh as ater nservatin，” Zhu said in a speeh du ring the ne Path f hina’s Industrilizatin fru at the nging hina Internatinal Industr Fair 2009He said industrilized natins and hina are dealing ith different issues t bat liate hangeThe United ingd，fr exaple，is nerned abut transprt，buildings and ne energ in reduing arbn eissinsFr hina，the st urgent tas is h t realize ne&sh;tpe f industrilizatin and avid istaes that ther untries ade hen the industrilizedAs suh，verseas exhibitrs at this ear’s fair are shing as t help hina ahieve l arbn eissins in the industrial setinSiss per and autatin tehnlg grup ABB alled fr a strnger fus n prdutlife&sh;le assesent，r LA，hih is used t stud the envirnental ipat f a prdut fr the researh and anufaturing stage thrugh its usage and reling Tbias Beer，head f ABB’s p ress autatin divisin fr Nrth Asia and hina，said LA is an effetive tl in helping anufaturing industries t redue arbn eissinsLA shs that industrial usters shuld fus n a prdut’s envirnental ipat thrughut its life&sh;le instead f n its initial investent r read&sh;t&sh;use stageFr exaple，a tr’s initial investent aunts fr nl 3 perent f its life&sh;le st，hile 94 perent ges t fuel nsuptin and the rest t aintenaneRihard Hausann，Nrth East Asia E f Sieens，said，“The lr f future industrilizatin is green”The Geran pan reentl annunes that it ants t reeive rders rth re than 6 billin Eurs (US 88 billin) fr intelligent net per netrs，Sart Grid，ver the next five earsSieens has set a 20 perent aret share target fr the glbal sart grid businessA sart grid delivers eletriit fr suppliers t nsuers using digital tehnlg，advaned sensrs speialized puters that save energ，redue sts and inrease reliabilitThe United States and hina are nsidered the t biggest arets fr sart grid1．“______” an replae the underlined rd “lag”．A．Fall behind B．Be superir t．Atta D．Fear2．hih f the flling abut LA is TRUE?A．LA is used t stud the ipat n a prdutB．LA an help anufaturing industries derease arbn release a lt．LA shs industrial usters shuld fus n a prdut’s envirnental influene n its initial investentD．LA as ne f the exhibitins at this ear’s fair3．e an infer ______ fr the eleventh paragraph f this passageA．Sieens has upied 20 perent aret share fr the glbal sart grid businessB．Sieens reeived rders rth 6 billin Eurs reentl．Sieens ill earn $ 88 billin fr intelligent per netrsD．Sieens’ plan abut Sart Grid a e true in the future4．______ abut Sart Grid isn’t entined in the passageA．Energ&sh;saving B．L&sh;st．SeuritD．Sall in size．The best title fr the passage ______A．Develped and Develping Natins an Learn Fr Eah therB．L&sh;arbn En—a Shared Gal．Intelligent Per NetrsD．T Biggest arets fr Sart Grid参考答案-----71．A词义猜测题。
高中英语真题:2014高考英语阅读理解（暑假）训练（8）及答案It was a hot summer day. My dad and I were getting ready to go out for a ride on the boat with my friend Katie and the dog whe n the phone call came, the call that made that bright, beautiful d ay a cold, dark, gloomy one.I had just put on my suit, shorts, and tank top, and packed my b ag with sunscreen and everything else I would need for the day.I ran into my parents' room to find Dad. When I saw him on the phone, he was crying. I'd never seen my dad cry before. My he art sank. What possibly could have happened?"Max, I'm so sorry," I heard him say. That's when it hit me. I kne w that Suzie had died.Max has been my dad's best friend for ye ars. Suzie, his daughter, had a rare disease that mainly affecte d her body. Her brain was OK. She knew what was going on; s he knew that shehad problems and was different from other kid s. Once she told her dad that she wished she could die and be born in a different body. Yet although she couldn't live a normal life ，she was still happy.When Suzie and I were little, we spent quite a bit of time togeth er. As we grew up, we grew apart. She lived in New York, and I lived in the Midwest. When Suzie was ten she had to live ina ho spital in Virginia. About eight months before she died, Max gave us her number at the hospital and we talked at least twice a we ek until the end. Suzie was always so excited to talk to us and wanted to know every detail about my life. She wanted to know everything I did and every thing I ate. In a way, she lived throug h me.After we found out about her death, we made our plans to go to New York for the funeral. When she was alive, I sent her a B eanie Baby and she sent one back to me. I had bought her anot her one but never had the chance to send it to her, so I took it t o put in her casket(棺材).Her funeral was very different from any funeral I'd ever been to. After they lowered her casket, each one of us put a shovelful of dirt over her. I remember crying so hard, I felt weak. My cheeks burned from the tears. My whole body was shaking as I picked up the shovel, but I'm glad I did it.When Suzie and I first started calling one another, I thought it w ould be more of a burden on me, but I was completely wrong. I l earned so much from her. She gave me more than I could ever give to her. I will never forget her or the talks we had. I now know that I must never take anything for granted especially my heal th and the gift of life.5．The author's family cancelled their ride because______.A．Katie couldn't join them for the rideB．the weather was too terrible for a rideC．they couldn't find their dogD．Max's daughter passed away6．What does the underlined part “In a wav, she lived through me.” mean?A．Suzie got to know what life outside hospital was like by shar ing my experience.B．Suzie was financially dependent of me.C．Suzie managed to pull through her illness with the help of m y family.D．Suzie was too weak to live her own life.7．Which of the following is TRUE according to the text?A．Suzie was the only person helping the author with difficultie s.B．The author feared that she might also get the same disease as Suzie.C．The author benefited a lot from talking on the phone with Su zie.D．The author didn't understand Suzie was her true friend until Suzie's death.8．What is the most important lesson the author learned from S uzie's death?A．Never let go of a friend even if you are apart.B．Be thankful for what we have in our life.C．Talking with a friend can cure your illness.D．We can learn more from our friends than they do from us.参考答案 5—8 DACB**************************************************************结束阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳选项。
2014年高考英语试题（江苏卷）第一部分听力(共两节,满分20 分)做题时,先将答案标在试卷上。
录音内容结束后,你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节 (共5小题;每小题1分,满分5 分)听下面5 段对话。
每段对话后有一个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听完每段对话后,你都有10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
例: How much is the shirt?A. £ 19.15.B. £ 9.18.C. £ 9. 15.答案是C。
1. What does the woman want to do?A. Find a place.B. Buy a map.C. Get an address.2. What will the man do for the woman?A. Repair her car.B. Give her a ride.C. Pick up her aunt.3. Who might Mr. Peterson be?A. A new professor.B. A department head.C. A company director.4. What does the man think of the book?A. Quite difficult.B. Very interesting.C. Too simple.5 . What are the speakers talking about?A. Weather.B. Clothes.C. News.第二节(共15 小题;每小题1 分,满分15 分)听下面5 段对话或独白。
每段对话或独白后有几个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听每段对话或独白前,你将有时间阅读各个小题, 每小题5 秒钟;听完后,各小题给出5 秒钟的作答时间。
20XX年普通高等学校招生全国统一考试 (江苏卷)英语第三部分阅读理解(共15小题；每小题2分，满分30分)阅读下列短文，从每题所给的四个选项(A、B、C和D)中,选出最佳选项。
并在答题卡上将该选项涂黑．for Architecture and Interiorstyles from different periods andInstitute and the Statue ofA. It helped display their money status.B. It was created by famous architects.C. It was named after a famous institute.D. It represented the 19th century urban culture.57. What is unique of SieMatic BeauxArts?A. Its designs are anti-conventional.B. Its designs come from famous structures.C. Its customers can enjoy their own composition.D. Its customers can choose from various new styles.【篇章导读】这是一篇广告。
文中介绍了厨房设计的风格、由来以及顾客的创新。
【热点词汇】so much of很重要tell of讲述successful American Entrepreneurs成功的美国企业家personal wealth个人财富Architecture and Interior Design建筑与室内设计Beaux Arts布杂艺术；布杂学院式；美的艺术a composition of……的组合world-famous structures享誉世界的建筑the Statue of Liberty（美国纽约）自由女神像account for对…做出解释anti-conventional architects反世俗建筑师back then当时historical eras历史性时代break the conventional rules of style打破常规的风格A broad range of seemingly conflicting features广泛的看似矛盾的特性a harmonious design of your own自己和谐的设计choose from 从……选择much more than不仅仅a reflection of your personality个性的反映56. A 【解析】细节理解题。
2014年江苏高考英语试卷(含答)案．2014年江苏高考英语试题)分(共两节,满分 20 第一部分听力你将,做题时,先将答案标在试卷上。
录音内容结束后有两分钟的时间将试卷上的答案转涂到答题卡上。
) ,满分 5 分分第一节 (共 5 小题;每小题 1 从题中所5 段对话。
每段对话后有一个小题,听下面并标在试卷、C 三个选项中选出最佳选项, 给的A、B秒钟的时,你都有 10 的相应位置。
听完每段对话后每段对话仅读一间来回答有关小题和阅读下一小题。
遍。
: How much is the shirt? 例 9. 15. C. ￡A. ￡ 19.15. B. ￡ 9. 18. C。
答案是 1. What does the woman want to do?C. Get an A. Find a place. B. Buy a map. address.2. What will the man do for the woman?C. Pick A. Repair her car. B. Give her a ride. up her aunt.3. Who might Mr. Peterson be?C. A. A new professor. B. A department head. A company director.4. What does the man think of the book?C. B. Very interesting. A. Quite difficult. Too simple.5. What are the speakers talking about?C. News. B. Clothes. A. Weather. )分每小题 1 分,满分15 小题(第二节共15 ;每段对话或独白后有几个听下面 5段对话或独白。
三个选项中选出最佳选、C B、从题中所给的小题, A你,听每段对话或独白前项,并标在试卷的相应位置。
2014年江苏卷高考英语试题第一部分听力(共两节,满分 20 分)做题时,先将答案标在试卷上。
录音内容结束后,你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节 (共 5 小题;每小题 1 分,满分 5 分)听下面 5 段对话。
每段对话后有一个小题,从题中所给的 A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听完每段对话后,你都有 10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
例: How much is the shirt?A. £ 19. 15.B. £ 9. 18.C. £ 9. 15.答案是 C。
1. What does the woman want to do?A. Find a place.B. Buy a map.C. Get an address.2. What will the man do for the woman?A. Repair her car.B. Give her a ride.C. Pick up her aunt.3. Who might Mr. Peterson be?A. A new professor.B. A department head.C. A company director.4. What does the man think of the book?A. Quite difficult.B. Very interesting.C. Too simple.5. What are the speakers talking about?A. Weather.B. Clothes.C. News.第二节 (共 15 小题;每小题 1 分,满分 15 分)听下面 5 段对话或独白。
每段对话或独白后有几个小题,从题中所给的 A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听每段对话或独白前,你将有时间阅读各个小题,每小题 5 秒钟;听完后,各小题给出 5 秒钟的作答时间。
2014年江苏高考英语试卷及答案第一部分听力(共两节,满分20 分)做题时,先将答案标在试卷上。
录音内容结束后,你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节摇 (共5 小题;每小题1 分,满分5 分)听下面5 段对话。
每段对话后有一个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听完每段对话后,你都有10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
例: How much is the shirt?A. ￡19. 15.B. ￡9. 18.C. ￡9. 15. 答案是 C。
1.What does the woman want to do?A. Find a place.B. Buy a map.C. Get an address.2. What will the man do for the woman?A. Repair her car.B. Give her a ride.C. Pick up her aunt.3. Who might Mr.Peterson be?A. A new professor.B. A department head.C. A company director.4. What does the man think of the book?A. Quite difficult.B. Very interesting.C. Too simple.5. What are the speakers talking about?A. Weather.B. Clothes.C. News.第二节 (共15 小题;每小题1 分,满分15 分)听下面5 段对话或独白。
每段对话或独白后有几个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听每段对话或独白前,你将有时间阅读各个小题, 每小题5 秒钟;听完后,各小题给出5 秒钟的作答时间。
2014年江苏高考英语试题第一部分听力(共两节,满分20 分)做题时,先将答案标在试卷上。
录音内容结束后,你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节(共5 小题;每小题1 分,满分5 分)听下面 5 段对话。
每段对话后有一个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听完每段对话后,你都有10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
例: How much is the shirt?A. £ 19. 15.B. £ 9. 18.C. £ 9. 15.答案是C。
1. What does the woman want to do?A. Find a place.B. Buy a map.C. Get an address.2. What will the man do for the woman?A. Repair her car.B. Give her a ride.C. Pick up her aunt.3. Who might Mr. Peterson be?A. A new professor.B. A department head.C. A company director.4. What does the man think of the book?A. Quite difficult.B. Very interesting.C. Too simple.5. What are the speakers talking about?A. Weather.B. Clothes.C. News.第二节(共15 小题;每小题 1 分,满分15 分)听下面 5 段对话或独白。
每段对话或独白后有几个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听每段对话或独白前,你将有时间阅读各个小题,每小题5 秒钟;听完后,各小题给出5 秒钟的作答时间。
2014年江苏高考英语试卷（含答2014 年江苏高考英语试题第一部分听力（共两节,满分20 分）做题时,先将答案标在试卷上。
录音内容结束后,你将有两分钟的时间将试卷上的答案转涂到答题卡上。
第一节（共 5 小题;每小题 1 分,满分 5 分）听下面 5 段对话。
每段对话后有一个小题,从题中所给的 A 、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听完每段对话后,你都有10 秒钟的时间来回答有关小题和阅读下一小题。
每段对话仅读一遍。
例: How much is the shirt?A. £9. 15.B. 2 18.C.妇.15.答案是C。
1. What does the woman want to do?A. Find a place.B. Buy a map.C. Get an address.2. What will the man do for the woman?A. Repair her car.B. Give her a ride.C. Pick up her aunt.3. Who might Mr. Peterson be?A. A new professor.B. A department head.C. A company director.4. What does the man think of the book?A. Quite difficult.B. Very interesting.C. Too simple.5. What are the speakers talking about?A. Weather.B. Clothes.C. News. 第二节（共15 小题;每小题1 分,满分15 分）听下面 5 段对话或独白。
每段对话或独白后有几个小题,从题中所给的A、B、C 三个选项中选出最佳选项,并标在试卷的相应位置。
听每段对话或独白前,你将有时间阅读各个小题,每小题 5 秒钟; 听完后,各小题给出5 秒钟的作答时间。
高中英语真题:2014高考英语阅读理解、作文训练（8）及答案A段A teacher of English as a second language is the 20典型例题her of the Year in the United States. Kathy Mellor of Rhode Isla nd will spend the next year as an international spokeswoman fo r education. President Bush and his wife. Eaura. honored her d uring a ceremony (仪式) at the White House last week.For the past nineteen years. Kathy Melior has taught English as a second language at Davisville Middle School in North Kin gstown, Rhode Island, in the northeastern United States. She r edesigned the program for E. S. L. students at her school to pro vide each student with one to three periods per day in classes f or English learners. How much instruction the students get dep ends on their level of skill in listening, speak- lng, reading and w riting. The amount of time they spend in these classes is reduce d as their level of English increases.A teacher describes tfiis as the mostsuccessful E. S. L. program in North Kingstown. She also prai ses Kathy Melior for providing help to students and their familie s by forming a local parents group for speakers of other langua ges. This improved their ability to help their children.Kathy Melior earneda master's degree in education from Rhode Island College. She studied teaching English as a second language.She was chosen for the national honor of Teacher of the Year fr om among top teachers in each of the fifty states. As Teacher o f the Year, Kathy Melior will travel around the United States and to other countries. She will talk about the impor- tance of educa tion and the work of teachers.1. This passage is mainly about__________.A. Teacher of the Year 20典型例题he United StatesB. Ms Mellor's English teaching instructionC. Ms Mellor's teaching skills of learning EnglishD. praises to Ms Melior from other teachers答案: A 指导：本文通过首段首句可看出答案：一名把英语作为第二语言的英语教师成为20典型例题一位模范(一项荣誉)。
镇江市2014高考英语短文阅读类训练（8）及答案或解析阅读理解----AJeanne Clamant, a French woman, became a record breaker on 17 October of 1995, when at the age of 120 years and 238 days, she became the longest-lived human being on record. A Japanese man died in 1986 at the age of 120 years and 237 days. Jeanne Clamant lives in a small old people’s home in the south of France; her husband, her only child and her grandson have all died. She is nearly blind and deaf and is always in a wheelchair, but her doctor describes her as being more like a 90-year-old in good health than someone of 120. She still has a lively sense of humor. When asked on her 120th birthday what she expected of the future, she replied: A very short one. She also remarked that she thought the good Lord had forgotten all about her. So what is the key to a long life? According to some doctors, diet, exercise and no smoking are the three important factors. Jeanne Clamant has followed two of the tips(窍门). She has always eaten a healthy diet, and she used to do exercises every day until she broke her leg at the age of 115. However, until recently she drank two glassed of strong red wine a day, and she does smoke (now only a little). Besides, Jeanne Clamant might have got very good genes(基因) from her parents. Her father lived to the age of 94 and her mother to 86.A local lawyer bought her house when she was 80 under an agreement that he would pay her some money every year until her death. It must have seemed a good move at the time, but so far the lawyer has paid her at least three times the value of the house. Every year on her birthday Jeanne Clamant sends him a card saying:Sorry, I’m still alive!1. How does Jeanne Clamant feel about her old age?A. She is miserable and unhappy.B. She is cheerful and humorous.C. She would like to live much longer.D. She feels she is going to die very soon.2. Jeanne Clamant owes her good health and long life to _______.A. smoking only a little every dayB. her giving up smoking and drinkingC. drinking two glasses of strong red wine every dayD. the good genes from her parents, a healthy diet and some exercises3. Which of the following could best replace the word “move” in the fourth paragraph?A. dealB. trickC. marchD. sport4. Why does Jeanne Clamant say “Sorry, I’m still alive” to the local lawyer every year on her birthday?A. Because she had an agreement at 80 with the lawyer which was to her advantage.B. Because she has asked the lawyer to pay her more rent than they first agreed.C. Because the lawyer has paid her much more money than the value of the house.D. Because the house she sold to the lawyer isn’t worth the money he has already paid.出处学英语报体裁夹叙夹议话题世界上最长寿的一位法国老太太阅读策略注意提到的观点入选理由此篇难度不大，话题贴近实际，引起学生兴趣1. B。
细节题。
根据文章内容及第2段第3句 She still has a lively sense of humor 可推知此题答案为 B。
2. D。
细节题。
根据文章第 3 段第4句She has always eaten a healthy diet… 及倒数第 2 句 Jeanne Clamant might have got very good genes (基因) from her parents 可推知此题答案为 D。
3. A。
词义猜测题。
根据此单词所在句子的前面部分A local lawyer bought her house… under an agreement that he would pay her some money every year until her death 可推知此题答案为 A。
4. C。
推断题。
文章倒数第 2 段第 1 句说…so far the lawyer has paid her at least three times the value of the house，而老太太本人也感到不好意思，据此可推知答案为 C。
*******************************************************结束完型填空：(（共20小题，每小题1分，满分20分）阅读下面短文，从每题所给的四个选项中，选出最佳选项，并在答题卡上将该项涂黑。
A person may have an idea about himself that will prevent him from doing good work. He may have the belief that he is not capable of it. A child may think he is 16 because he doesn’t understand how to make the 17 of his mental faculties(才能). Older people may be mistaken that they are incapable of learning things new because of their 18 .A person who believes that he is incapable will not make a real 19 because he feels that it would be useless. He won’t go at a job with the confidence necessary for 20 , and he won’t work his hardest way, even though he may think he is doing so. He is 21 likely to fail, and the failure will 22 his belief in his incompetence.Alfred Alder, a famous doctor, had 23 like this. When he was a small boy, he had a poor 24 in math. His teacher told his parents he had no ability in math in order that they would not 25 too much of him. In this way, they two 26 the idea. He accepted 27 mistaken thinking of his ability, felt that it was useless 28 and was very poor at math, 29 as they expected.One day he worked at a problem which 30 of the other students had been able to solve.Alder 31 in solving the problem. This gave him confidence. He now 32 with interest, determination and purpose, and he soon became especially good at math. He not only 33 that he could learn math well, but luckily he learnt 34 in his life from his own experience that if a person goes at a job, with determination and purpose, he may 35 himself as well as others by his ability.16. A. clever B. shy C. useless D. stupid17. A. biggest B. most C. highest D. deepest18. A. ability B. age C. brain D. knowledge19. A. decision B. success C. effort D. trouble20. A. work B. study C. improvement D. success21. A. truly B. really C. however D. therefore22. A. lead to B. strengthen C. increase D. add to23. A. an experience B. an example C. a thought D. a story24. A. state B. mind C. start D. ending25. A. blame B. expect C. get D. win26. A. developed B. organized C. discovered D. found27. A. his B. her C. its D. their28. A. managing B. succeeding C. trying D. acting29. A. only B. almost C. just D. then30. A. none B. no C. No one D. nobody31. A. gave B. succeeded C. failed D. believed32. A. lived B. worked C. played D. graduated33. A. made B. took C. expected D. proved34. A. early B. deeply C. late D. simple35. A. encourage B. love C. astonish D. disappoint参考答案16-20 DBBCD 21-25 DBACB26-30 ADCCA 31-35 BBDBC******************************************************结束（201*·浙江卷）In the more and more competitive service industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyalNew llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship withthem .The aim is to make the customet feel they know you and that you can trest—the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.British Airways also says its customer care policies are applied within the company and staff aretaught to regard each other as customers requiring the highest standards of service. Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.50. We can learn from Paragraph 2 that .A. complaining customers are hard to satisfyB. unsatisfied customers receive better serviceC. Satisfied customers catch more attentionD. well-treated customers promote business51. The writer mentions “phone rage”(Paragraph 3) to show that .A. customers often use phones to express their angerB. people still prefer to buy goods onlineC. customer care becomes more attentionD. customers rely on their phones to obtain services52. What does the writer recommend to create delight?A. Calling customers regularlyB. Giving a “thank you” note.C. Delivering a quicker serviceD. Promising more gifts.53. If a manager should show his empathy (Paragraph6), what would he probably say?A.“I know how upset you must be.”B.“I appreciate your understanding.”C. “I’m sorry for the delay.”D.“I know it’s our fault.”54. Customer delight is important for airlines because .A. their telephone style remains anchangedB. they are more likely to meet with complaintsC. the services cost them a lot of moneyD. the policies can be applied to their staff55. Which of the following is conveyed in this article?A. Face-to-face service creatcs comfortable feelings among customers.B. Companies that promise more will naturally attract more customers.C. A company should promise less but do more in a competitive market.D. Customer delight is more important for airlines than for banks.【答案】DCCABC***********************************************************结束高考链接.（2012北京卷）“In wilderness(荒野) is the preservation of the world.” This is a famous saying from a writer regarded as one of the fathers of environmentalism. The frequency with which it is borrowed mirrors a heated debate on environmental protection: whether to place wilderness at the heart of what is to be preserved.As John Sauven of Greenpeace UK points out, there is a strong appeal in images of the wild, the untouched; more than anything else, they speak of the nature that many people value most dearly. The urge to leave the subject of such images untouched is strong, and the danger exploitation(开发) brings to such landscapes(景观) is real. Some of these wildernesses also perform functions that humans need—the rainforests, for example, store carbon in vast quantities. To Mr.Sauven, these ”ecosystem services” far outweigh the gains from exploitation.Lee Lane, a visiting fellow at the Hudson Institute, takes the opposing view. He acknowledges that wildernesses do provide useful services, such as water conservation. But that is not, he argues, a reason to avoid all human presence, or indeed commercial and industrial exploitation. There are ever more people on the Earth, and they reasonably and rightfully want to have better lives, rather than merely struggle for survival. While the ways of using resources have improved, there is still a growing need for raw materials, and some wi ldernesses contain them in abundance. If they can be tapped without reducing the services those wildernesses provide, the argument goes, there is no further reason not to do so. Being untouched is not, in itself, a characteristic worth valuing above all others.I look forwards to seeing these views taken further, and to their being challenged by the other participants. One challenge that suggests itself to me is that both cases need to take on the question of spiritual value a little more directly. And there is a practical question as to whether wildernesses can be exploited without harm. This is a topic that calls for not only free expression of feelings, but also the guidance of reason. What position wilderness should enjoy in the preservation of the world obviously deserves much more serious thinking.67. John Sauven holds that_____.A. many people value nature too muchB. exploitation of wildernesses is harmfulC. wildernesses provide humans with necessitiesD. the urge to develop the ecosystem services is strong68. What is the main idea of Para. 3?A. The exploitation is necessary for the poor people.B. Wildernesses cannot guarantee better use of raw materials.C. Useful services of wildernesses are not the reason for no exploitation.D. All the characteristics concerning the exploitation should be treated equally.69. What is the author’s attitude towards this debate?A. Objective.B. Disapproving.C. Sceptical.D. Optimistic.70. Which of the following shows the structure of the passage?A. B.C. D.CP: Central Point P: Point Sp: Sub-point(次要点) C: Conclusion【试题解析】短文在最后一段提到“This is a topic that calls for not only free expression of feelings, but also the guidance of reason. What position wilderness should enjoy in the preservation of the world obviously deserves much more serious thinking.”。
