Handbook Taiger

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Handbook TaigerContent1.Generell Purpose and outline1.1Goal and Purpose of the company1.2Organisation and staff of company2.Working procedures of Inquiries2.1Tooling inquiriesBefore tooling inquiries are forwarded to the supplier, it must be reviewed, if all information given by the customer are complete according to our check-list for inquiries in Appendix XX. Inquiries for plastic and stamping tools go to Shiwang (Zhou Dan Nan) for further processing and are requested to be returned as quotation in € within 3-4 working days. It must be checked then again according to check-list above, if all customer requests were fulfilled in the quotation. This goes for tools that stay at Shiwang for production. Tools that are requested to be transferred to a 3rd party after approval, will be handled personally by GM. Prepare quotation form (Appendix XX) and send to GM. Make sure to never send it directly to customer or 3rd party. GM only!2.2Part inquiries for Plastic and stampingBefore inquiries for these parts are forwarded to the supplier, it must be reviewed, if all information given by the customer are complete according to our check-list for inquiries in Appendix XX. Inquiries for plastic and stamping parts go to Shiwang (NN) for further processing and are requested to be returned as quotation in € within 3-4 working days. It must be checked then again according to check-list above, if all customer requests were fulfilled in the quotation. This goes for tools that stay at Shiwang for production. Tools that are requested to be transferred to a 3rd party after approval, will be handled personally by GM. Prepare quotation form (Appendix XX) and send to GM. Make sure to never send it directly to customer or 3rd party. GM only!2.3Inquiries for other componentsOther components can be forming parts other than plastic or stamping like dye-casting parts or rubber parts. They can be electronic components from LEDs to PCBA.Check first list of certified suppliers as in Appendix XX, if you can find suitable suppliers for the requested components in here. If yes, ask him to quote. If supplier finds quotation incomplete, request data from customer. Otherwise request quotation within 3-5 working days for single components, up to 2 weeks for PCBa or assembled parts. Prepare quotation form (Appendix XX) and send to GM. Make sure to never send it directly to customer or 3rd party. GM only!If you cannot find a suitable supplier for the requested product in the Appendix XX, check back with GM. Quotation will be handled under his supervision in this case.3.Working procedures for ordersOrders usually go to Ms. Jiang in Taiwan first. If it is a first time order for this item, she will check back with GM to verify prices and conditions of order and then send processed order to supplier, cc. to our Chinese department. Person in charge to handle production must help Ms. Jiang to send order approval to customer, after it was approved by the supplier.3.1Tooling ordersPlease follow “new tooling construction list”, when receiving a too ling order and make sure, all points are clarified by the time of first try shot latest.3.2Orders of plastic partsPlease follow check list for “Ordering plastic parts” as attached in Appendix XX. Since all tools are at Shiwang, all parts will be also produced at Shiwang. Tools can only be produced at 3rd party location, if GM has given his written approval.3.3Orders for other partsOrders for stamping parts or turn parts given to shiwang will follow same or similar procedures as in “ordering plastic parts” above in 3.2Orders from 3rd parties will follow the procedures given in “Orders for 3rd parties” in Appendix XX.3.4Surface treatmentWith “Surface Treatment” we mean all parts (mostly forming parts) that get coated, printed, lacquered or similar treatment on the surface. The maker of this treatment must be listed (authorized by GM) and audited on a yearly scale.3.5AssemblyWe can separate 3 kinds of assembly. (i) Assembly at the injection machine during production of parts, (ii) assembly “ in-house” and(iii) assembly at subcontractor. In all cases, SOP must be prepared by contractor doing the assembly, containing information about the kind of assembly, critical points to watch and packing information. SOP must be prepared during the tooling time and being finished with the time of first assembly. They must be reviewed with each order and modified, especially in a case of customer complaint.4.Working procedures for shipmentsIn general, our terms are “Ex Works”, which means that we notify the customer, w hen goods are finished and he arranges pick-up by a forwarder of his choice. There are exceptions, though, so be sure to check terms with each order in Appendix XX (to be designed). In each case, a Pro-Forma-Invoice is made by our office in Taiwan and a Packing list compiled by our staff in China. Also all information regarding customs must be compiled during the running order. It must especially be assured that licence for export is available.4.1Shipments with our forwarder to customersOur office in Taiwan will choose a reliable forwarder (usually ITG) and inform him to pick up the goods.4.2Pick up by customers forwarderOnce goods are ready to ship, customer will be informed to arrange pick up. In general, our payment-terms are after reception by customer. Please note, though, that in some special cases (eg. First time customer, last time customer), payment must be done upfront (TT in advance). If in doubt, please contact GM before shipment.5.Working procedures for customer complaints6.Quality Control6.1Review of documents6.2Filing of documents6.3In-process control6.4Final Shipping control7.General Procedures8.Generell Purpose and outline8.1Goal and Purpose of the company8.2Organisation and staff of company9.Working procedures of Inquiries9.1Tooling inquiries9.2Part inquiries for Plastic9.3Inquiries for other components10.Working procedures for orders10.1Tooling orders10.2Orders of plastic parts10.3Orders for other parts10.4Surface treatment10.5Assembly11.Working procedures for shipments11.1Shipments with our forwarder to customers11.2Pick up by customers forwarder12.Working procedures for customer complaints13.Quality Control13.1Review of documents13.2Filing of documents13.3In-process control13.4Final Shipping control14.General Procedures。