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1、Humanresourcemanagement 人力资源管理10、Conflict management冲突管理2、Recruitment 招聘11、Mutual共同的3、Quit 辞职12、Communication climate沟通气氛4、Administration 管理13、Constructive criticism建设性批评5、Courtesy 礼貌14、Compromising妥协的6、Conversational skills 交谈技巧15、Employee communication员工交流7、Resume 简历16、Job-hopping跳槽8、Conservative 保守的17、Interpersonal relationship人际关系9、Reputation名声18、High-conflict situation高冲突环境1、Bankrupt organization破产公司10、Etiquette礼仪2、Organization culture 组织文化11、Express gratitude表达感谢3、Opponent 对手12、Body language肢体语言4、Collaborating 合作13、Formal dress 正式着装5、Crisis management危机管理14、Casual dress非正式着装6、Honest诚实的15、Uniform统一的7、Reliable 可信任的16、handshake握手8、Fast-learner 快速学习的17、Business card名片9、Easy-going随和的1、Constructive criticism（建设性批评）is the process of offering valid andwell-reasoned opinions about thework of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.2 、Social scientists use the term communication climate (沟通气氛) to describe the quality of personal relationships in an organization.3、Since conflict is unavoidable, an inability or refusal to face problems can lead to job-hopping (跳槽).4、The process of handling unexpected and sudden changes in organization culture (组织文化) is called as crisis management.5 、Substantive conflict ( 实质性冲突) involvesdisagreements among group membersabout the contentof the tasks being performed or the performance itself. 6、Crisis arises when organization fails to pay its creditors and declares itself a bankruptorganization(破产的公司)7、By neglecting to address high-conflict situation(高冲突环境), avoiders risk allowing problems to fester out of control.8、Competing may negatively affect your relationship with the opponent(对手) in the long run.Every negotiation involves two or more parties.The objective of a negotiation must be definite.Negotiation must be conducted on an equal basis.A consensus must be built on the basis of mutual concession.Negotiation involves exchange of ideas, communication, persuasion, compromise and suchlike.Dressing appropriately is imperative. You will be judged on your appearance which includes how you dress, how you carry yourself and your body language.Don’tforget ,first impressions and corporate image play a significant role in modern business interactions. A professional image is fundamental to surviving in competitive business arenas.翻译：1、Business negotiation, in its modern sense, may bedefined as negotiation dealingwith business affairs.It arranges the settlement of terms and conditions of trade bydiscussions.从现代观念上，商业谈判可以被定义为处理营业事务的谈判。
Golden Tips of Global Leaders & CEOsI’ve always found success by having happiness in my life, and this applies as much to your personal life as it does to your professional life. If you go to work everyday and you’re not enjoying it, then you’d better find another career. I feel tremendously fortunate because for many years—I’ve found happiness in both.——Don Carty, American Airline (about happiness)Unit 2 Letters, faxes and memos2.1 Communicating in writingAThe different forms of correspondence shown areFax ; airmail（航空）; first class post（优先投递）; handwritten lettertyped letter ; internal memo ; postcard（明信片）; (on the computer screen) B:Post-It TM note（便签）; magazinedo preparation : make preparationThe size of each class will be limited to 12 participants. 每个班仅限12人。
请尽量在10分钟之把话说完。
Try to limit your talk to ten minutes.start up 创办，开始从事; 误会misunderstanding ; what if 如果…将会怎么样？如果这是真的又怎么样？What if it’s true? ; how about…? （你认为）…怎么样？How about putting off the meeting? 延期开会，怎么样？ELS : English Language School ; 口试oral test ; relative merits 相对的优点…let’s say Wednesday? …咱们假定星期三怎么样？say: 假定，比如说我们假定他在撒谎。
