旅游管理饭店常用英语

酒店英语管理词汇大全1. Introduction在酒店管理领域，熟悉并掌握一些常用的英语词汇是至关重要的。

这份文档旨在向您介绍酒店英语管理词汇大全，帮助您更好地理解和运用这些词汇。

本文档将涵盖酒店运营管理、客户服务、房间预订、餐饮服务等方面的词汇，以便您在日常工作中更加流畅地与国际客户沟通。

2. 酒店运营管理在酒店运营管理方面，以下是一些常用的词汇：- Front Desk (前台)Front Desk是酒店的前台接待处，负责接待客人、办理入住和离店手续等。

- Housekeeping (客房部)Housekeeping负责酒店客房的清洁、换床、提供毛巾和洗漱用品等工作。

- Concierge (礼宾部)Concierge提供各种咨询、帮助和预订服务，例如旅游景点、餐厅或购物。

- Mntenance (维修部)Mntenance负责酒店设施和设备的维修和保养工作。

- Reservation (预订)Reservation是指客人提前在酒店预订房间的行为。

- Occupancy Rate (入住率)Occupancy Rate是指酒店的入住率，通常以百分比形式表示。

3. 客户服务在酒店客户服务方面，以下是一些常用的词汇：- Welcome (欢迎)Welcome是指酒店向客人表示欢迎。

- Check-in (办理入住)Check-in是指客人到达酒店并办理入住手续。

- Check-out (办理离店)Check-out是指客人离开酒店并办理离店手续。

- Room Service (客房服务)Room Service是指酒店提供的将食物和饮料送到客房的服务。

- Bellhop (行李员)Bellhop是指酒店负责搬运客人行李的员工。

- Complnt (投诉)Complnt是指客人对酒店服务不满意的抱怨或投诉。

4. 房间预订在酒店房间预订方面，以下是一些常用的词汇：- Single Room (单人间)Single Room是指仅供一人入住的客房。

酒店英语管理词汇大全1. Introduction酒店业是一个全球性的行业，需要与来自不同国家和文化背景的客人进行沟通和交流。

为了更好地管理酒店业务，学习和掌握酒店英语管理词汇是至关重要的。

本文将介绍一些常用的酒店英语管理词汇，以帮助酒店管理人员更好地理解和运用这些词汇。

2. Front desk（前台）2.1. Check-in（办理入住手续）•Reservation（预订）•Confirmation（确认）•ID proof/Identification（身份证明）•Guest registration card（客人登记卡）•Room key（房间钥匙）•Occupancy（入住率）•Room assignment（分配房间）•Room rate（房价）•Credit card authorization（信用卡授权）•Baggage handling（行李处理）2.2. Check-out（办理退房手续）•Settlement（结算）•Invoice（发票）•Room service charge（客房服务费）•Additional charges（额外费用）•Feedback（反馈）3. Housekeeping（客房部）3.1. Room cleaning（客房清洁）•Housekeeper（客房服务员）•Bed linen（床单）•Towels（毛巾）•Toiletries（洗漱用品）•Housekeeping checklist（客房清洁检查表）•Turndown service（夜床服务）•Deep cleaning（彻底清洁）•Vacuuming（吸尘）3.2. Mntenance（维修）•Mntenance request（维修请求）•Plumbing（水暖）•Electrical（电气）•r conditioning（空调）•Fire safety（消防安全）•Work order（工作订单）•Emergency response（紧急响应）4. Food and Beverage（餐饮部）4.1. Restaurant（餐厅）•Host/hostess（主持人/女主持）•Server/wter/wtress（服务员）•Menu（菜单）•Specials（特色菜）•Reservation（预订）•Order taking（点餐）•Food preparation（食物准备）•Serving（上菜）•Bill（账单）•Tip（小费）4.2. Bar（酒吧）•Bartender（调酒师）•Drinks（饮料）•Cocktls（鸡尾酒）•Wine list（酒水单）•Happy hour（欢乐时光）•Bar snacks（酒吧小吃）•Wine tasting（品酒）5. Sales and Marketing（销售与市场部）5.1. Sales（销售）•Sales representative（销售代表）•Sales target（销售目标）•Sales strategy（销售策略）•Sales forecast（销售预测）•Sales promotion（促销活动）•Sales report（销售报告）5.2. Marketing（市场）•Marketing campgn（市场活动）•Market research（市场调研）•Branding（品牌化）•Advertising（广告）•Public relations（公共关系）•Social media（社交媒体）•Customer loyalty（顾客忠诚度）6. Human Resources（人力资源部）6.1. Recruitment（招聘）•Job posting（招聘启事）•Resume/CV（简历）•Interview（面试）•Reference check（背景调查）•Job offer（职位录取）6.2. Trning（培训）•Orientation（入职培训）•On-the-job trning（在岗培训）•Team building（团队建设）•Performance evaluation（绩效评估）•Trning program（培训计划）6.3. Employee Relations（员工关系）•Grievance（投诉）•Conflict resolution（冲突解决）•Employee satisfaction（员工满意度）•Employee engagement（员工参与度）•Workplace culture（工作环境文化）7. Conclusion酒店英语管理词汇对于酒店管理人员来说是必不可少的。

酒店常用外语1)Good morning(afternoon,evening),sir(madam).早上好〔下午、晚上好〕，好，先生〔夫人〕2)How do you do (--howdoyoudo )您好！3)Hello(orhi)!您好！4)How is every thing(withyou)〔您的〕一切都好吗？5)How are you getting on(or along) these days 这几天过得怎么样？6)How are you (-Fine,thankyou.andyou )您的身体好吗？7)Glad(nice) to see you.见到您很兴奋。

8)Welcome to our hotel.欢迎到我们的酒店来！9)Its nice to meet you again,Mr.Johnson.再次见到您太好了，约翰逊先生。

10)Good–bye.(orbye-bye)再见！11)Good night.晚安〔晚间告辞用〕12)Have a good rest.祝您休息好！13)See you later(tomorrow).以后〔明天〕见！14)Hope to see you again soon.盼望不久再见到您！15)Have a good time.祝您过得开心！16)We wish you a pleasant stay in our hotel.愿您在我们饭店过得开心！17)Please dont leave anything be hind.请不要遗忘你的'东西。

18)Mind (or watch) your step!请走好！19)We wish you a pleasant journey.祝您旅途开心！20)Have a nice trip!一路平安！21)All the best!万事如意！22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much).感谢您〔特别感谢〕。

空房Vacant rooms/due out 前台Front desk 餐厅Dinning room散客Individual guest 抽查Spot check 理发店Barber shop标间Standard room 单间Single room 套房Suite room订金Advance deposit 房价Room rate 橱窗Shop window房卡Room card 领队Tour leader 平季Shoulder season遥控Remote control 桌球室Billiard room 游泳池Swimming pool洗衣袋Laundry bag 快餐厅Snack bar 烧烤房Grill room床头柜Night stand 宴会厅Banquet hall 贵宾房VIP rooms 常住客Regular guest 回头客Repeat guest 长住客Long-term guest会议客人Conference guest 大堂吧Lobby bar 住客房Occupied rooms/stopover 公告栏Bulletin board 信息单Message form 火车票Train ticket兑换率Exchange rate 预订金Advance deposit 电话簿Telephone directory候房单Waiting list 双人间Double room 早餐券Breakfast voucher美容院Beauty salon 夜总会Night club 西餐厅Western restaurant旅行社Travel agency/service 订房卡Reservation card 免费房Complimentary room接待处Reception Desk 停车场Car park/parking lot 预订金Advance deposit中餐厅Chinese restaurant 房价表Rate/charge sheets 价目表Price list/sheet/Rate scale 兑换水单Exchange memo 团队客人Group guest 饭店规定Hotel regulation个人支票Personal check 电传号码Telex number 客房收入Room revenue商务客人Business guest 公务客人Official guest 度假客人Resort guest购物中心Shopping center 电话指南Telephone directory 出租车费Taxi fare商务中心Business centre 会议设施Conference facility 宴会设施Banqueting facility休闲设施Recreation facility 商务酒店Commercial hotel 神经中枢Nerve centre汽车旅馆motel 商务中心Business centre 保龄球室Bowling room度假酒店Resort hotel 温泉酒店Spa resorts 会议酒店Convention hotel都市酒店City hotel 豪华饭店Luxury hotel 正常价格Standard rate皇室套房Imperial suite 总统套房Presidential suite 高级套房Deluxe suite小型套房Mini suite 特殊服务Special service 折扣价格Discount rate抵店日期Arrival date 离店日期Departure date 残障设施Handicapped facility旅行支票Traveler’s check 超额预订Over-booking 自助餐厅cafeteria预订记录Reservation record 团队签证Group visa个人签证Individual visa康乐设施Recreational facilities 桑拿中心Sauna centre 语音留言Voice mail特色菜馆Specialty restaurant 行政套房Executive suite 秘书服务Secretarial service 拨出代码Access code 国家代码Country code公寓式饭店Resident hotel 楼层服务员Room attendant 预定客未到 No-show高尔夫球场 golf course 失物招领处Lost and found office 住宿登记表Registration form客房部主管Executive housekeeper 露天饮料部Patio with drinks 室内游泳池Indoor swimming pool 客房用餐服务Room service 对方付费电话Collect call 抵店客人名单Arrival list特快航空信件Express airmail 可使用房情况Room availability 单独经营酒店Independent hotel 旺季Peak season / on season / busy season 淡季Slack season/off season/dull season空调Air condition/conditioning/conditioner 接线员Telephone Operator/Pay call/call电话总机Central Switchboard/General Switchboard 大堂经理Lobby manager/assistant manager洗衣服务Laundry service/Laundry and valet service 行政楼层Housekeeping supervisor/Executive floor外币兑换处Foreign currency exchange counter/office 失物招领处Lost and found counter/office叫醒服务Wake-up/Morning/Wake-up morning call service 公共区域 PA = Public Area翻译服务Translation/Interpretation service 青年旅馆/青年旅舍Youth hotel失物招领处储藏区Lost and found storage area 发话人付费电话Pay call 临时替人看小孩的人/托婴者/保姆Baby sitter 客房服务员Room attendant/Housemaid健身房Gym,gymnasium,Fitness center 普通航空信件Ordinary airmail预算节约型旅游者Budget traveler 机场接送服务Airport shuttle service背包旅游者、背包客、背包族backpacker 开夜床服务、做夜床服务Turn-down service酒店集团连锁酒店Hotel chain/hotel group 应接领班、行李领班Bell captain/Head porter电脑自动叫醒系统Computer automatic wake-up system 健身房Lobby bar / Health / sport club; gym愿意为您效劳、随时为您服务I’m always at your service. 城市中心/市中心Urban centre换房通知单Room change/changing form/Room changing sheet叫早服务/叫醒服务Morning call service/wake up call service酒店服务指南,饭店服务信息册Hotel’s Service Information Booklet。

最新整理饭店常用英语大家一定要注意和外宾交往时要注意文化差异，学习英语的过程同时也是学习英语国家文化的过程，我在日常英语培训的过程中总结了500句左右酒店常用英语分期刊登，并附上注释，希望大家每天坚持背几句，做到脱口而出。

1. Good morning (afternoon ,evening),sir(madam).早上好（下午、晚上好），先生（夫人）最常用的打招呼用语，中午12：00以前用Good morning，12：00到下午6：00用Goodafternoon，6：00以后用Good evening. Sir是用来称呼不知道姓名的男性客人，Madam是用来称呼不知道姓名的女性客人。

2. How do you do? 您好！这是比较正式的打招呼用语，只能用于初次见面，回答也是How do you do.3. Hello! 您好！Hello 或者Hi都是非正式的打招呼用语，是比较随便的，在酒店行业中尽量少用，只有非常熟悉的客人才可以用，美国人较随和，喜欢用Hi打招呼。

4. How is everything? 一切都好吗？和认识的客人打招呼用这句话表示关心。

5. How are you getting along these days? 这几天过得怎么样？和上一句话的功能差不多，但是这一句话强调的是这几天过的怎样，上一句表达的意思比较笼统。

6. How are you? 您的身体好吗？这句话用语和认识的客人打招呼，比较固定的回答是：Fine ,thank you .andyou?（很好，谢谢您，您呢？）。

还可以用So so.（马马虎虎）来回答。

7. Glad to see you .见到您很高兴。

可以用来和初次见面的客人打招呼，回到用Glad to see you或Niceto see you 都可以。

8. Wel e to our hotel.欢迎到我们的酒店来！这句话用得非常多，可以变换出许多句子，比如中餐厅员工可以说：Wel e to Chinese Restaurant!长寿坊的员工可以说：Wel e to spa.依此类推。

旅游管理的英语1.Tourism management 旅游管理2.Destination management 目的地管理3.Hotel management 酒店管理4.Resort management 度假村管理5.Airline management 航空公司管理6.Cruise line management 游轮公司管理7.Tour operator management 旅行社管理8.Destination marketing management 目的地营销管理9.Hotel revenue management 酒店收入管理10.Hotel asset management 酒店资产管理11.Cruise ship revenue management 游轮收益管理12.Destination risk management 目的地风险管理13.Tourism human resource management 旅游人力资源管理14.Tourism marketing management 旅游营销管理15.Hotel front office management 酒店前台管理16.Hotel room inventory management 酒店房间库存管理17.Airline flight operations management 航空公司航班运营管理18.Cruise ship safety and security management 游轮安全与安保管理19.Tourism sustainability management 旅游可持续发展管理20.Destination environmental management 目的地环境管理。

汉译英（词）：二、酒店性质：四、句子缩写：五、西餐咖啡厅早餐服务：（1）、欧式早餐（又叫大陆式早餐）：Continental Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea（2）、美式早餐：American Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 鲜鸡蛋两只—————two fresh eggs of any style配火腿、咸肉或香肠—with ham, bacon or sausage烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea（3）、英式早餐：English Breakfast,例如：水果汁或时令水果——choice of chilled juice or fresh fruit in season 谷类食物——————cereals鲜鸡蛋两只—————two fresh eggs of any style配火腿、咸肉或香肠—with ham, bacon or sausage烤面包或早餐包———toast or breakfast rolls黄油、果酱—————with butter and jam咖啡或茶——————coffee or tea。

酒店饭店常用英语--部门、职位、常用词汇....E.D.P(Electronic Data Processor)电脑部1．Executive Office行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结账离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager; division manager ;section manager经理助理assistant manager主管supervisor领班captain英文简历常用词汇及英文简历范文able 有才干的，能干的adaptable 适应性强的active 主动的，活跃的aggressive 有进取心的ambitious 有雄心壮志的amiable 和蔼可亲的amicable 友好的analytical 善于分析的apprehensive 有理解力的aspiring 有志气的，有抱负的audacious 大胆的，有冒险精神的capable 有能力的，有才能的careful 办理仔细的candid 正直的competent 能胜任的constructive 建设性的cooperative 有合作精神的creative 富创造力的dedicated 有奉献精神的dependable 可靠的diplomatic 老练的，有策略的disciplined 守纪律的dutiful 尽职的well--educated 受过良好教育的efficient 有效率的energetic 精力充沛的expressivity 善于表达faithful 守信的，忠诚的frank 直率的，真诚的generous 宽宏大量的genteel 有教养的gentle 有礼貌的humorous 有幽默impartial 公正的independent 有主见的industrious 勤奋的ingenious 有独创性的motivated 目的明确的intelligent 理解力强的learned 精通某门学问的logical 条理分明的methodical 有方法的modest 谦虚的objective 客观的precise 一丝不苟的punctual 严守时刻的realistic 实事求是的responsible 负责的sensible 明白事理的sporting 光明正大的steady 踏实的systematic 有系统的purposeful 意志坚强的sweet-tempered 性情温和的temperate 稳健的tireless 孜孜不倦的education 学历educational history 学历educational background 教育程度curriculum 课程major 主修minor 副修educational highlights 课程重点部分curriculum included 课程包括specialized courses 专门课程courses taken 所学课程special training 特别训练social practice 社会实践part-time jobs 业余工作summer jobs 暑期工作vacation jobs 假期工作refresher course 进修课程extracurricular activities 课外活动physical activities 体育活动recreational activities 娱乐活动academic activities 学术活动social activities 社会活动rewards 奖励scholarship 奖学金excellent League member 优秀团员excellent leader 优秀干部student council 学生会off-job training 脱产培训in-job training 在职培训educational system 学制academic year 学年semester 学期（美）term 学期（英）supervisor 论文导师pass 及格fail 不及格marks 分数examination 考试degree 学位post doctorate 博士后doctor(Ph.D) 博士master 硕士bachelor 学士graduate student 研究生abroad student 留学生abroad student 留学生undergraduate 大学肆业生government-supported student 公费生commoner 自费生extern 走读生intern 实习生prize fellow 奖学金生boarder 寄宿生graduate 毕业生guest student 旁听生（英）auditor 旁听生（美）day-student 走读生work experience 工作经历occupational history 工作经历professional history 职业经历specific experience 具体经历responsibilities 职责second job 第二职业achievements 工作成就，业绩administer 管理assist 辅助adapted to 适应于accomplish 完成（任务等）appointed 被认命的adept in 善于analyze 分析authorized 委任的；核准的behave 表现break the record 打破纪录breakthrough 关键问题的解决control 控制conduct 经营，处理cost 成本；费用create 创造demonstrate 证明，示范decrease 减少design 设计develop 开发，发挥devise 设计，发明direct 指导double 加倍，翻一番earn 获得，赚取effect 效果，作用eliminate 消除enlarge 扩大enrich 使丰富exploit 开发（资源，产品）enliven 搞活establish 设立（公司等）；使开业evaluation 估价，评价execute 实行，实施expedite 加快；促进generate 产生good at 擅长于guide 指导；操纵improve 改进，提高initiate 创始，开创innovate 改革，革新invest 投资integrate 使结合；使一体化justified 经证明的；合法化的launch 开办（新企业）maintain 保持；维修modernize 使现代化negotiate 谈判nominated 被提名；被认命的overcome 克服perfect 使完善；改善perform 执行，履行profit 利润be promoted to 被提升为be proposed as 被提名（推荐）为realize 实现（目标）获得（利润）reconstruct 重建recorded 记载的refine 精练，精制registered 已注册的regenerate 更新，使再生replace 接替，替换retrieve 挽回revenue 收益，收入scientific 科学的，系统的self-dependence 自力更生serve 服务，供职settle 解决（问题等）shorten 减低……效能simplify 简化，精简spread 传播，扩大standard 标准，规格supervises 监督，管理supply 供给，满足systematize 使系统化test 试验，检验well-trained 训练有素的valuable 有价值的target 目标，指标working model 劳动模范advanced worker 先进工作者name 姓名in. 英寸pen name 笔名ft. 英尺alias 别名street 街Mr. 先生road 路Miss 小姐district 区Ms （小姐或太太）house number 门牌Mrs. 太太lane 胡同，巷age 年龄height 身高bloodtype 血型weight 体重address 地址born 生于permanent address 永久住址birthday 生日province 省birthdate 出生日期city 市birthplace 出生地点county 县home phone 住宅电话prefecture 专区office phone 办公电话autonomous region 自治区business phone 办公电话nationality 民族；国籍current address 目前住址citizenship 国籍date of birth 出生日期native place 籍贯postal code 邮政编码duel citizenship 双重国籍marital status 婚姻状况family status 家庭状况married 已婚single 未婚divorced 离异separated 分居number of children 子女人数health condition 健康状况health 健康状况excellent （身体）极佳short-sighted 近视far-sighted 远视ID card 身份证date of availability 可到职时间membership 会员、资格president 会长vice-president 副会长director 理事standing director 常务理事society 学会association 协会secretary-general 秘书长research society 研究会应聘职位objective 目标position desired 希望职位job objective 工作目标employment objective 工作目标career objective 职业目标position sought 谋求职位position wanted 希望职位position applied for 申请职位离职原因for more specialized work 为更专门的工作for prospects of promotion 为晋升的前途for higher responsibility 为更高层次的工作责任for wider experience 为扩大工作经验due to close-down of company 由于公司倒闭due to expiry of employment 由于雇用期满sought a better job 找到了更好的工作to seek a better job 找一份更好的工作业余爱好hobbies 业余爱好play the guitar 弹吉他reading 阅读play chess 下棋play 话剧long distance running 长跑play bridge 打桥牌collecting stamps 集邮play tennis 打网球jogging 慢跑sewing 缝纫travelling 旅游listening to symphony 听交响乐do some clay scultures 搞泥塑常见职业词汇英译一览表accountant: 会计actor: 男演员actress: 女演员airline representative: 地勤人员anchor: 新闻主播announcer: 广播员architect: 建筑师artist: 艺术家associate professor: 副教授astronaut: 宇航员.attendant: 服务员auditor: 审计员auto mechanic : 汽车技工baker: 烘培师barber: 理发师 (男)baseball player: 棒球选手bell boy: 门童bellhop: 旅馆的行李员binman: 清洁工,垃圾工blacksmith: 铁匠boxer: 拳击手broker (agent) : 经纪人budgeteer: 预算编制者bus driver: 公车(巴士)司机butcher: 屠夫,肉商buyer: 采购员carpenter:木匠cartoonist: 漫画家cashier: 出纳员chef: 厨师chemist : 化学师clerk : 店员clown :小丑cobbler: 制(补)鞋匠computer programmer : 程序员construction worker : 建筑工人cook: 厨师cowboy :牛仔customs officer :海关官员dancer : 舞者dentist: 牙科医生designer: 设计师desk clerk: 接待员detective 侦探doctor: 医生door-to-door salesman: 推销员driver: 司机dustman: 清洁工editor : 编辑electrician :电工engineer:工程师farmer: 农夫fashion designer: 时装设计师fireman (firefighter): 消防员fisherman: 渔夫flyer: 飞行员Foreign minister : 外交部长gardener花匠(园丁)gas station attendant : 加油工geologist : 地质学家guard :警卫guide: 导游hiredresseer: 理发师,美容师(女) housekeeper : 管家housewife : 家庭主妇interpreter :口译员janitor : 清洁工journalist: 记者judge 法官lawyer :律师librarian: 图书管理员.life guard :救生员magician :魔术师masseur : 男按摩师masseuse : 女按摩师mathematician : 数学家mechanic: 机械师 ,机修工miner: 矿工model: 模特儿monk : 和尚,教士movie director: 导演movie star : 电影明星musician : 音乐家nun : 尼姑office clerk : 职员office staff 上班族operator: 接线员parachutist: 跳伞人.pharmacist药剂师photographer:摄影师pilot: 飞行员planner: 计划员policeman: 警察postal clerk: 邮政人员postman :邮差President: 总统priest: 牧师processfor: 教授real estate agent: 房地产经纪人receptionist :接待员repairman :修理工人reporter : 记者sailor: 船员，水手salesman/ selespeople/ salesperson: 售货员scientist: 科学家seamstress 女装裁缝师secretary: 秘书singer: 歌手soldiery: 士兵,军人statistician : 统计员surveyor: 测量技师tailor: 裁缝师taxi driver计程车司机technician : 技术人员tour guide: 导游traffic warden: 交通管理员.translator: 翻译（笔译）TV producer: 电视制作人typist: 打字员vet: 兽医veterinarian兽医waiter: 侍者(服务生)waitress: 女侍者(服务生)welder : 焊接工writer: 作家职位名称中英文对照表Marketing and Sales(市场与销售部分）Vice-President of Sales 销售副总裁Senior Customer Manager 高级客户经理Sales Manager 销售经理Regional Sales Manager 地区销售经理Merchandising Manager 采购经理Sales Assistant 销售助理Wholesale Buyer 批发采购员Tele-Interviewer 电话调查员Real Estate Appraiser 房地产评估师Marketing Consultant 市场顾问Marketing and Sales Director 市场与销售总监Market Research Analyst 市场调查分析员Manufacturer's Representative 厂家代表Director of Subsidiary Rights 分公司权利总监Sales Representative 销售代表Assistant Customer Executive 客户管理助理Marketing Intern 市场实习Marketing Director 市场总监Insurance Agent 保险代理人Customer Manager 客户经理Vice-President of Marketing 市场副总裁Regional Customer Manager 地区客户经理Sales Administrator 销售主管Telemarketing Director 电话销售总监Advertising Manager 广告经理Travel Agent 旅行代办员Salesperson 销售员Telemarketer 电话销售员Sales Executive 销售执行者Marketing Assistant 市场助理Retail Buyer 零售采购员Real Estate Manager 房地产经理Real Estate Broker 房地产经纪人Purchasing Agent 采购代理Product Developer 产品开发Marketing Manager 市场经理Advertising Coordinator 广告协调员Advertising Assistant 广告助理Ad Copywriter(Direct Mail) 广告文撰写人Customer Representative 客户代表Computers and Mathematics(计算机部分) Manager of Network Administration 网络管理经理MIS Manager 电脑部经理Project Manager 项目经理Technical Engineer 技术工程师Developmental Engineer 开发工程师Systems Programmer 系统程序员Administrator 局域网管理员Operations Analyst 操作分析Computer Operator 电脑操作员Product Support Manager 产品支持经理Computer Operations Supervisor 电脑操作主管Director of Information Services 信息服务主管Systems Engineer 系统工程师Hardware Engineer 硬件工程师Applications Programmer 应用软件程序员Information Analyst 信息分析LAN Systems Analyst 系统分析Statistician 统计员Human Resources（人力资源部分）Director of Human Resources 人力资源总监Assistant Personnel Officer 人事助理Compensation Manager 薪酬经理Employment Consultant 招募顾问Facility Manager 后勤经理Job Placement Officer 人员配置专员Labor Relations Specialist 劳动关系专员 Recruiter 招聘人员Training Specialist 培训专员Vice-President of Human Resources 人力资源副总裁Assistant Vice-President of Human Resources 人力资源副总裁助理Personnel Manager 职员经理Benefits Coordinator 员工福利协调员Employer Relations Representative 员工关系代表Personnel Consultant 员工顾问Training Coordinator 培训协调员Executive and Managerial(管理部分)Chief Executive Officer(CEO) 首席执行官Director of Operations 运营总监Vice-President 副总裁Branch Manager 部门经理Retail Store Manager 零售店经理HMO Product Manager 产品经理Operations Manager 操作经理Assistant Vice-President 副总裁助理Field Assurance Coordinator 土地担保协调员Management Consultant 管理顾问District Manager 市区经理Hospital Administrator 医院管理Import/Export Manager 进出口经理Insurance Claims Controller 保险认领管理员Program Manager 程序管理经理Insurance Coordinator 保险协调员Project Manager 项目经理Inventory Control Manager 库存管理经理Regional Manager 区域经理Chief Operations Officer(COO) 首席运营官General Manager 总经理Executive Marketing Director 市场行政总监Controller(International) 国际监管Food Service Manager 食品服务经理Production Manager 生产经理Administrator 医疗保险管理Property Manager 房地产经理Claims Examiner 主考官Controller(General) 管理员Service Manager 服务经理Manufacturing Manager 制造业经理Vending Manager 售买经理Telecommunications Manager 电信业经理Transportation Manager 运输经理Warehouse Manager 仓库经理Assistant Store Manager 商店经理助理Manager(Non-Profit and Charities) 非盈利性慈善机构管理要求薪水常用语My salary requirement is in the $100,000-$120,000range with appropriate benefits.I would be willingto relocate fo r the right opportunity.Thesalary required is 12,000 per month,living in the house.Iam quite willing to start with a small salary.Iam willing to serve on trial for some months at a smallsalary.I got five thousand and five hundred per month.英文简历（酒店文职人员）HOTEL CLERKSandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.OBJECTIVE:To contribute developed customer relations and administrative skills to a challenging in a hotel.SUMMARY OF QUALIFICATIONS:Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.Detail-and goal-oriented.Function well in high-stress atmosphere.Knowledgeable on both EECO and APTEC computers systems.CAREER HISTORY1992-Present THE OLIVER HOTEL,Whitewater,KSHotel ClerkResolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls. Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms.1988-1991 WALDEN HOTEL,Walton,KSHotel ClerkTrained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly repo rts tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and li sts.1986-1987 WALDEN HOTEL,Walton,KSSales AssociateAssisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.1983-1985 BETHEL COLLEGE,North Newton,KSSecretaryResponsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.EDUCATIONBETHANY COLLEGE,Lindsborg,KSBachelor of Science;Sociology,1983PREFERENCESFurnished upon request.Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasize d throughout the resume.Education is de-emphasized because candidate's work history is strong人力资源管理常用短语英汉对照表Action learning：行动学习Alternation ranking method：交替排序法Annual bonus：年终分红Application forms：工作申请表Appraisal interview：评价面试Aptitudes：资质Arbitration：仲裁Attendance incentive plan参与式激励计划Authority职权Behavior modeling：行为模拟Behaviorally anchored rating scale (bars)：行为锚定等级评价法Benchmark job：基准职位Benefits：福利Bias：个人偏见Boycott：联合抵制Bumping/layoff procedures：工作替换/临时解雇程序Burnout：耗竭Candidate-order error：候选人次序错误Capital accumulation program：资本积累方案Career anchors：职业锚Career cycle：职业周期Career planning and development职业规划与职业发展Case study method：案例研究方法Central tendency：居中趋势Citations：传讯Civil Rights Act：民权法Classes：类Classification (or grading) method归类（或分级）法Collective bargaining：集体谈判Comparable worth：可比价值Compensable factor：报酬因素Computerized forecast：计算机化预测Content validity：内容效度Criterion validity：效标效度Critical incident method：关键事件法Davis-Bacon Act (DBA)：戴维斯―佩根法案Day-to-day-collective bargaining：日常集体谈判Decline stage：下降阶段Deferred profit-sharing plan：延期利润分享计划Defined benefit：固定福利Defined contribution：固定缴款Department of Labor job analysis劳工部工作分析法Discipline：纪律Dismissal：解雇；开除Downsizing：精简Early retirement window提前退休窗口Economic strike经济罢工Edgar Schein艾德加·施恩Employee compensation职员报酬Employee orientation：雇员上岗引导Employee Retirement Income Security Act (ERISA) ：雇员退休收入保障法案Employee services benefits：雇员服务福利 Employee stock ownership plan (ESOP) ：雇员持股计划Equal Pay Act：公平工资法Establishment stage：确立阶段Exit interviews：离职面谈Expectancy chart：期望图表Experimentation：实验Exploration stage：探索阶段Fact-finder：调查Fair day's work：公平日工作Fair Labor Standards Act：公平劳动标准法案Flexible benefits programs：弹性福利计划Flex place：弹性工作地点Flextime：弹性工作时间Forced distribution method：强制分布法Four-day workweek：每周4天工作制Frederick Taylor：弗雷德里克·泰罗Functional control：职能控制Functional job analysis：功能性工作分析法General economic conditions：一般经济状况Golden offerings：高龄给付Good faith bargaining：真诚的谈判Grade description：等级说明书Grades：等级Graphic rating scale图尺度评价法Grid training：方格训练Grievance：抱怨Grievance procedure：抱怨程序Group life insurance：团体人寿保险Group pension plan：团体退休金计划Growth stage：成长阶段Guarantee corporation：担保公司Guaranteed fair treatment：有保证的公平对待Guaranteed piecework plan：有保障的计件工资制Halo effect：晕轮效应Health maintenance organization (HMO) ：健康维持组织Illegal bargaining：非法谈判项目Impasse：僵持 Gain sharing：收益分享Implied authority：隐含职权Incentive plan：激励计划Individual retirement account (IRA) ：个人退休账户In-house development center：企业内部开发中心Insubordination：不服从Insurance benefits：保险福利Interviews：谈话；面谈Job analysis：工作分析Job description：工作描述Job evaluation：职位评价Job instruction training (JIT) ：工作指导培训Job posting：工作公告Job rotation：工作轮换Job sharing：工作分组Job specifications：工作说明书John Holland：约翰·霍兰德Junior board：初级董事会Layoff：临时解雇Leader attach training：领导者匹配训练Lifetime employment without guarantees 无保证终身解雇Line manager：直线管理者Local market conditions：地方劳动力市场Lockout：闭厂Maintenance stage：维持阶段Management assessment center：管理评价中心Management by objectives (MBO)目标管理法Management game：管理竞赛Management grid：管理方格训练Management process：管理过程Mandatory bargaining强制谈判项目Mediation：调解Merit pay：绩效工资Merit raise：绩效加薪Mid career crisis sub stage：中期职业危机阶段Nondirective interview：非定向面试Occupational market conditions：职业市场状况Occupational orientation：职业性向Occupational Safety and Health Act：职业安全与健康法案Occupational Safety and Health Administration (OSHA) ：职业安全与健康管理局Occupational skills：职业技能On-the-job training (OJT) ：在职培训Open-door：敞开门户Opinion survey：意见调查Organization development(OD) ：组织发展Outplacement counseling：向外安置顾问Paired comparison method：配对比较法Panel interview：小组面试Participant diary/logs：现场工人日记/日志Pay grade：工资等级Pension benefits：退休金福利Pension plans：退休金计划People-first values："以人为本"的价值观Performance analysis：工作绩效分析Performance Appraisal interview工作绩效评价面谈Personnel (or human resource) management：人事（或人力资源）管理Personnel replacement charts：人事调配图Piecework：计件Plant Closing law：工厂关闭法Point methodPolicies：政策Position Analysis Questionnaire (PAQ)职位分析问卷Position replacement cards：职位调配卡Pregnancy discrimination act：怀孕歧视法案Profit-sharing plan利润分享计划Programmed learning：程序化教学Qualifications inventories资格数据库Quality circle质量圈Ranking method排序法Rate ranges：工资率系列Ratio analysis：比率分析Reality shock：现实冲击 Reliability：信度Retirement：退休Retirement benefits：退休福利Retirement counseling：Rings of defense：保护圈Role playing：角色扮演Salary surveys：薪资调查Savings plan：储蓄计划Scallion plan：斯坎伦计划Scatter plot：散点分析Scientific management：科学管理Self directed teams：自我指导工作小组Self-actualization：自我实现Sensitivity training：敏感性训练Serialized interview：系列化面试Severance pay：离职金Sick leave：病假Situational interview：情境面试Skip-level interview：越级谈话Social security：社会保障Speak up! ：讲出来！Special awards：特殊奖励Special management development techniques：特殊的管理开发技术Stabilization sub stage：稳定阶段Staff (service) function：职能（服务）功能Standard hour plan：Stock option：股票期权Straight piecework：直接计件制Strategic plan：战略规划Stress interview：压力面试Strictness/leniency：偏紧/偏松Strikes：罢工Structured interview：结构化面试Succession planning：接班计划Supplement pay benefits：补充报酬福利Supplemental unemployment benefits 补充失业福利Survey feedback：调查反馈Sympathy strike：同情罢工System Ⅳ组织体系ⅣSystem I：组织体系ⅠTask analysis：任务分析Team building：团队建设Team or group：班组Termination：解雇；终止Termination at will：随意终止Theory X：X理论Theory Y：Y理论Third-party involvement：Training：培训Transactional analysis (TA) ：人际关系心理分析Trend analysis：趋势分析Trial sub stage：尝试阶段Unclear performance standards：绩效评价标准不清Unemployment insurance：失业保险Unfair labor practice strike：不正当劳工活动罢工Action learning：行动学习Alternation ranking method：交替排序法Annual bonus：年终分红Application forms：工作申请表Appraisal interview：评价面试Aptitudes：资质Arbitration：仲裁Attendance incentive plan参与式激励计划Authority职权Behavior modeling：行为模拟Behaviorally anchored rating scale (bars)：行为锚定等级评价法Benchmark job：基准职位Benefits：福利Bias：个人偏见Boycott：Bumping/layoff procedures：工作替换/临时解雇程序Burnout：耗竭Candidate-order error：候选人次序错误Capital accumulation program：资本积累方案Career anchors：职业锚Career cycle：职业周期Career planning and development 职业规划与职业发展Case study method：案例研究方法Central tendency：居中趋势Citations：传讯Civil Rights Act：民权法Classes：类Classification (or grading) method 归类（或分级）法Collective bargaining：集体谈判Comparable worth：可比价值Compensable factor：报酬因素Computerized forecast：计算机化预测Content validity：内容效度Criterion validity：效标效度Critical incident method：关键事件法Davis-Bacon Act (DBA)：戴维斯―佩根法案Day-to-day-collective bargaining：Decline stage：下降阶段Deferred profit-sharing plan：延期利润分享计划Defined benefit：固定福利Defined contribution：固定缴款Department of Labor job analysis劳工部工作分析法Discipline：纪律Dismissal：解雇；开除Downsizing：精简Early retirement window提前退休窗口Economic strike经济罢工Edgar Schein艾德加·施恩Employee compensation职员报酬Employee orientation：雇员上岗引导Employee Retirement Income Security Act (ERISA) ：雇员退休收入保障法案Employee services benefits：雇员服务福利 Employee stock ownership plan (ESOP) ：雇员持股计划Equal Pay Act：公平工资法Establishment stage：确立阶段Exit interviews：离职面谈Expectancy chart：期望图表Experimentation：实验Exploration stage：探索阶段调查Fair day's work：公平日工作Fair Labor Standards Act：公平劳动标准法案Flexible benefits programs：弹性福利计划Flex place：弹性工作地点Flextime：弹性工作时间Forced distribution method：强制分布法Four-day workweek：每周4天工作制Frederick Taylor：弗雷德里克·泰罗Functional control：职能控制Functional job analysis：功能性工作分析法General economic conditions：一般经济状况Golden offerings：高龄给付Good faith bargaining：真诚的谈判Grade description：等级说明书Grades：等级Graphic rating scale图尺度评价法Grid training：方格训练Grievance：抱怨Grievance procedure：抱怨程序Group life insurance：团体人寿保险Group pension plan：团体退休金计划成长阶段Guarantee corporation：担保公司Guaranteed fair treatment：有保证的公平对待Guaranteed piecework plan：有保障的计件工资制Halo effect：晕轮效应Health maintenance organization (HMO) ：健康维持组织Illegal bargaining：非法谈判项目Impasse：僵持 Gain sharing：收益分享Implied authority：隐含职权Incentive plan：激励计划Individual retirement account (IRA) ：个人退休账户In-house development center：企业内部开发中心Insubordination：不服从Insurance benefits：保险福利Interviews：谈话；面谈Job analysis：工作分析Job description：工作描述Job evaluation：职位评价Job instruction training (JIT) ：工作指导培训Job posting：工作公告Job rotation：工作轮换Job sharing：工作分组Job specifications：工作说明书John Holland：约翰·霍兰德Junior board：初级董事会Layoff：临时解雇Leader attach training：领导者匹配训练Lifetime employment without guarantees 无保证终身解雇Line manager：直线管理者Local market conditions：地方劳动力市场Lockout：闭厂Maintenance stage：维持阶段Management assessment center：管理评价中心Management by objectives (MBO)目标管理法Management game：管理竞赛Management grid：管理方格训练Management process：管理过程Mandatory bargaining强制谈判项目Mediation：调解Merit pay：绩效工资Merit raise：绩效加薪Mid career crisis sub stage：中期职业危机阶段Nondirective interview：非定向面试Occupational market conditions：Occupational orientation：职业性向Occupational Safety and Health Act：职业安全与健康法案Occupational Safety and Health Administration (OSHA) ：职业安全与健康管理局Occupational skills：职业技能On-the-job training (OJT) ：在职培训Open-door：敞开门户Opinion survey：意见调查Organization development(OD) ：组织发展Outplacement counseling：向外安置顾问Paired comparison method：配对比较法Panel interview：小组面试Participant diary/logs：现场工人日记/日志Pay grade：工资等级Pension benefits：退休金福利Pension plans：退休金计划People-first values："以人为本"的价值观Performance analysis：工作绩效分析Performance Appraisal interview工作绩效评价面谈Personnel (or human resource) management：人事（或人力资源）管理Personnel replacement charts：人事调配图Piecework：计件Plant Closing law：Point methodPolicies：政策Position Analysis Questionnaire (PAQ) 职位分析问卷Position replacement cards：职位调配卡Pregnancy discrimination act：怀孕歧视法案Profit-sharing plan利润分享计划Programmed learning：程序化教学Qualifications inventories资格数据库Quality circle质量圈Ranking method排序法Rate ranges：工资率系列Ratio analysis：比率分析Reality shock：现实冲击 Reliability：信度Retirement：退休Retirement benefits：退休福利Retirement counseling：退休前咨询Rings of defense：保护圈Role playing：角色扮演Salary surveys：薪资调查Savings plan：储蓄计划Scallion plan：斯坎伦计划Scatter plot：Scientific management：科学管理Self directed teams：自我指导工作小组Self-actualization：自我实现Sensitivity training：敏感性训练Serialized interview：系列化面试Severance pay：离职金Sick leave：病假Situational interview：情境面试Skip-level interview：越级谈话Social security：社会保障Speak up! ：讲出来！Special awards：特殊奖励Special management development techniques：特殊的管理开发技术Stabilization sub stage：稳定阶段Staff (service) function：职能（服务）功能Standard hour plan：标准工时工资Stock option：股票期权Straight piecework：直接计件制Strategic plan：战略规划Stress interview：压力面试Strictness/leniency：偏紧/偏松Strikes：罢工Structured interview：结构化面试Succession planning：接班计划Supplement pay benefits：补充报酬福利Supplemental unemployment benefits 补充失业福利Survey feedback：调查反馈Sympathy strike：同情罢工System Ⅳ组织体系ⅣSystem I：组织体系ⅠTask analysis：任务分析Team building：团队建设Team or group：班组Termination：解雇；终止Termination at will：随意终止Theory X：X理论Theory Y：Y理论Third-party involvement：第三方介入Training：培训Transactional analysis (TA) ：人际关系心理分析Trend analysis：趋势分析Trial sub stage：尝试阶段Unclear performance standards：绩效评价标准不清Unemployment insurance：失业保险Unfair labor practice strike：不正当劳工活动罢工酒店英语面试问题1、您认为您的岗位职责有哪些？What do you think of your responsibility for this job?2、您的英语水平如何？How do you like the level of your English skill?3、能用英语自我介绍吗？Could you introduce yourself in English?4、您是如何培训本部门员工的？How do you train the staff of your department?5、如果酒店正式录取您，您上班第一件事是做什么？If you are employ by the hotel , what will you do firstly?6、请画出西餐banquet流程图.Please illustrate the procedure of western restaurant banquet.7、您如何理解服务行业的“服务意识”？How do you comprehend the “service consciousness” of service trade?8、您是如何理解职业道德的？How do you perceive the morality of career?9、请举例您在工作中遇到的几件困难，而您是如何克服的？Could you list some difficulties during your work? And how did you conquer them?10、您对您以前的直属领导有何看法？How do you like your senior leader who led you directly before?11、您的人生观是什么？What is your philosophy?12、您对自己未来五个的计划是什么？What are the five plans for yourself in the future?13、您都用业余时间学习些什么？What are you studying in your spare time?14、你的期望待遇是什么？What kind of treatment do you expect?15、请介绍你的家庭。