apologize letter __ business english_ by lqy dear sir or madam,
i’m writing this letter to apologize to you. i’m so sorry that we made a mistake
about the shipment of vacuum cleaners. those vacuum cleaners we sent to you were meant to be sent to european countries,
but as the old worker was retired, the new one wasn’t so experienced. besides, the
model number and the price of goods in march and july are so similar that the worker
mistaken them.
i do apologize for any inconvenience this may cause you and i will try my best
to avoid the same accident happening again.篇二：职场商务必备写作模板：英语致歉信
怎么写？ via安格英语
职场商务必备写作模板：英语致歉信怎么写？
在日常工作中难免会犯一些差错，学会正确的补救方法很重要。首先，我们要做的就是
致歉。你会写英语致歉信吗？在致歉信中道歉更重要还是提出解决方案更重要？如何在致歉
信中表达出自己的歉意让对方欣然接受呢？在本篇文章中，安格英语老师将以两则工作中常
见的错误为例，教大家如何写好英语致歉信。
模拟场景一：因发票有误致歉(apologies for an incorrect invoice) dear mr. hunnicutt,
we shall send you the correct invoice as soon as possible and make sure that such
a mistake will not occur again. please accept my apologies for any inconvenience we
have caused.
your sincerely,
peter gibson
accounts manager
**new words:
invoice n.发票
breakdown n.故障
discount n.折扣
在以上的英语道歉信中首先作者针对出现的问题道歉，并解释了错误产生的原因。随后
另起一段提供解决建议，最后礼貌结尾。安格英语老师提示，在写道歉信时，解决问题的目的应该高于道歉本身。因此，在道歉信中给出解决方案是每一位上班族都要学会的一点。
下面，让我们再来看一则关于国际贸易中因货物质量不符的致歉信：
dear mr. black,
we acknowledge that there are indeed some discrepancies between the shipping
instructions and the actual shipment. therefore, there will be a shortage in your
may shipment.
we are very sorry for causing you so much trouble in your monthly reports. efforts
are now being made to establish procedures that will alleviate this situation. your
cooperation and patience in these respects would be greatly appreciated. sincerely
yours,
oliver lee
assistant manager
**new words:
acknowledge v.承认，告知已收到
discrepancy n.差异
shipping instruction 装运说明
shipment n.装运
procedure n.程序
alleviate v.减轻，缓和
看完这一则道歉信后，相信大多数人已经心里有数道歉信该如何写了，简单来说就是承
认错误-提出方案-礼貌结尾的三部曲。下面，安格英语老师提供了一些在道歉时可以用上的
句型：
i am very sorry for ….. ,but please believe me i had no intention of bothering
you.
i am sorry that i did not check the goods before dispatch(派遣).
i apologize for forgetting the appointment we had made. please forgive us for the delay.
i personally want to extend an apology to you for …
i hope you will excuse/forgive me for …. may i offer you my sincere apologies for …? please accept our sincere apologies for ….
更多职场商务必备写作模板可参考：安格英语学习网站
道歉信 letter of apology 我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通
常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写
道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取
得对方的谅解，还会增进彼此的感情。
写作三步走：
表示歉意->说明具体原因、提出补救办法->再次致歉、希望得到理解
tips:
在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。
在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。
订阅收藏《考研英语写作范文100篇》系列文章
（1）directions:
you should write about 100 words on answer sheet 2. do not sign your own name at the end of the letter. use li ming instead. do
not write the address.
范文：
dear anne,
please allow me to say sorry again. regards,
li ming 译文：
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法
赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我
希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随
时给我打电话，我非常期待能和你愉快地聊天。
