客服专员啊向客人道歉的英文作文全文共5篇示例，供读者参考篇1Dear Customer,My name is Timmy and I work as a customer service representative. I am writing this letter to say I'm very sorry for the bad experience you had with our company recently. I really messed things up and I feel terrible about it.It all started when you called to order the new video game "Battle Mania 5" for your son's birthday. You wanted to make sure you got it in time since it's his favorite game series. When you placed the order over the phone with me, I accidentally wrote down the wrong address! Silly me, I must have been daydreaming about playing video games myself instead of paying close attention.Because of my mistake, the package didn't arrive at your house on time for your son's birthday party. I can imagine how disappointing that must have been for him when he didn't get the one thing he was looking forward to most. As a kid, yourbirthday is like the most important day of the whole year! My heart sank when I realized the mix-up was all my fault.I felt so bad that I cried during recess that day. My best friend Stevie tried to cheer me up by sharing his chocolate milk and cookies, but I was still really upset. I know I really messed things up for your son and I wish I could turn back time and fix everything.When you called back to let me know about the problem, I was really embarrassed. I'm usually a great listener, but I guess I just had an "off" day. I tried my best to make things right by getting a new game shipped out to you right away with free rush delivery. However, I understand that's not really a perfect solution since it didn't get there in time for his actual birthday.From the bottom of my heart, I am truly sorry for ruining your son's special day with my careless mistake. Next time I will double and triple check every address so this never happens again. I've learned that being a customer service rep is a really important responsibility - if I mess up, it can ruin someone's day or even their whole week!I hope you and your son can find a way to make it up to him, like taking him out for his favorite meal or throwing him a bonus un-birthday party just because. Maybe you could have some funbaking his favorite cake or buying him an extra present. I'll be sure to include some free item or coupon in your next order to help make it up to you as well.Thank you for your understanding. I promise to be on my best behavior from now on!Sincerely,TimmyCustomer Service Representative篇2Uh oh, I Made a Big Mistake at Work!Hi everyone! My name is Timmy and I'm 8 years old. I have a pretty cool job working as a customer service rep at the Fun Toy Company. I get to talk to kids like me all day long about our super awesome toys! It's usually a lot of fun, but the other day I really messed up big time. Let me tell you what happened...It was a pretty normal day at first. I clocked in at 9am sharp like I always do, put on my headset, and got ready to start taking calls. The first few calls were no problem at all. One kid wanted to know how many batteries the Rocket Blaster needed. Easy peasy, I just looked that up really quick. Another girl had a questionabout how big the Mega Unicorn Plushie was, so I measured the display model right at my desk. Helping customers is usually a piece of cake!But then the third call came in, and that's when everything went haywire. It was a boy named Billy who was totally freaking out. His dad had bought him a Dynamo Turbo Race Car for his birthday, which is one of our most expensive toys. But when he opened up the box, one of the wheels was broken into pieces! Poor Billy was absolutely devastated."This was supposed to be the best birthday present ever!" Billy cried into the phone. "How could you guys send me a broken toy? This is the worst day of my life!"I felt super bad for Billy, so I really wanted to help make it right. Our training manual says we should always try to make the customer happy again by sending a replacement part or a new toy right away. So without really thinking it through, I quickly told Billy, "No worries dude, we're gonna send you a brand new Dynamo Turbo Race Car, on us!"Billy perked up a little and said, "You mean it? I'm getting another race car for free?""You bet!" I assured him confidently. "A brand new one will be at your house in just a couple days, Billy. We really messed up with that broken toy, but we're making it right. Stay awesome!"And with that, I wrapped up the call, feeling pretty proud of myself for solving Billy's problem so easily. But then my supervisor Janice tapped me on the shoulder with a really serious look on her face. "Timmy," she said sternly, "you know you don't have the authority to approve sending out free replacement products, right? Especially not an 80 toy! You're going to have to call that customer back right now."My heart did a super loud THUMP in my chest. Oh no, I thought, I really messed this one up big time! I tried to explain how I was just trying to make the customer happy like we're supposed to, but Janice shook her head. "Making customers happy is good, but you have to follow the rules too. Call him back and let's get this straightened out properly."With my face feeling hotter than the sun, I dialed Billy's number with shaky fingers. He picked up right away, sounding excited. "Hello? Is this about my new free race car?"I gulped. "Uh h-hi Billy, this is Timmy again from Fun Toy Company..." I took a deep breath and continued. "So uhh, about that free replacement toy I promised you? I actually made amistake there, buddy. I'm really sorry, but I wasn't supposed to say we'd send a whole new toy without checking with my boss first. That was my bad."There was a pause, and then I heard a sniffle on the other end. "So...so you can't send me a new race car after all? But you promised!" Billy's voice started to tremble. "You got my hopes up and now I have to be sad about my broken toy all over again!"My eyes stung with tears too, hearing how upset he was. "I know, I feel terrible about this, Billy. I got way too ahead of myself because I really wanted to make you happy after your first toy got messed up on your birthday. But I broke the rules by promising something I couldn't actually give you. That was very wrong of me, and I'm incredibly sorry.""But this isn't fair!" Billy cried, sounding madder now. "You said you were sending me a new one and now you're taking it back! You lied to me!"Janice was giving me a stern look, so I tried to handle this the right way. "You're absolutely right, that wasn't fair of me at all. I never should have promised something that wasn't mine to promise. I made a big mistake, and now I've let you down. What I did was wrong, and you have every right to be upset with me."I took another deep breath to stay calm, even though hot tears were rolling down my cheeks now. "But even though I can't send you a new toy right now, I promise I'm still going to do everything I can to make this better. My supervisor is looking into getting you a replacement wheel for your broken car, or maybe a small credit towards a future purchase, ok?"There was some sniffling from Billy's end. "I...I guess that's a little better. But I'm still really mad that you lied! You're a dummy!"I blinked hard and nodded, even though he couldn't see me. "You're right, Billy, I am a dummy for messing this up so badly. I hurt your feelings and betrayed your trust because I was trying to do something nice in the wrong way. I'm incredibly sorry, and I promise from now until forever, I will never make a mistake like this again. Your happiness is what matters most to me."Finally, I heard Billy sigh deeply. "Ok, ok. I forgive you, I guess. Just...just don't lie anymore, got it?""I got it, Billy," I said, feeling a tiny bit of relief. "Thank you for giving me another chance. I'll be sure to talk to my supervisor about making this right, ok?""Ok," Billy said. "Bye, Timmy dummy."The call clicked off, and I pulled off my headset, wiping my eyes and looking up at Janice's serious face again. "I'm very, very sorry," I told her, still sniffling. "I'll never make a promise like that again without checking first. I really let you and the customer down today."To my surprise, Janice gave me a gentle smile and patted me on the shoulder. "You're right, Timmy, you made a pretty big goof-up there. But you know what? The way you handled it by apologizing sincerely and taking full responsibility - that's exactly what we want to see. You really let that customer vent his feelings, validated why he was so upset, and ate humble pie without getting defensive at all. That's textbook great customer service."My eyes went wide. "So...so I'm not gonna get fired?"Janice chuckled and shook her head. "Of course not! Every employee makes mistakes sometimes, even the grownup ones. But very few of them handle those mistakes as professionally as you just did at 8 years old. You should feel proud, Timmy. This was actually a great learning experience that will make you an even better customer service rep going forward."I couldn't help but grin from ear to ear at the praise, even though part of me still felt a little bad. "Gee whiz, thanks MissJanice! I'll definitely be more careful about rogue promising from now on. But I'm really glad I could make things semi-right with Billy in the end."Janice nodded approvingly. "You did great, kid. Why don't you take a 10 minute break to re-set, and then I'll have Billy's file ready to look at getting him that replacement part or credit we discussed. Sound good?"Smiling hugely, I gave her a thumbs up. "You got it, boss! Thanks a million."As I headed off to the break room, I reflected on how even though I really messed up royally that day, I still ended up learning a super valuable lesson about keeping my promises, owning my mistakes, and listening to customers with empathy and patience. Not bad for an 8-year-old, right?Being a customer service kid isn't always easy, but thanks to this experience, I know I'm becoming a much better rep who can handle anything, screw-ups and all. I can't wait for more fun days talking to my fellow toy buddies - just hopefully with a little less lying and crying next time! Easy peasy lemon squeezy!篇3Dear Mommy and Daddy,Today I want to tell you about something that happened at the toy store. I was so excited because I had saved up all my allowance to buy the new Rocket Robot action figure. I had been wanting that toy for months and months!When we got to the toy store, I ran straight to the Rocket Robot display. But oh no! There were no more Rocket Robots left on the shelf. I felt so sad. The nice lady who worked at the store saw me looking disappointed. Her name was Mrs. Johnson and she wore a green shirt with the store's logo on it.Mrs. Johnson came over and asked, "What's the matter, young man? You look upset." I told her I had been really looking forward to getting the new Rocket Robot toy. Mrs. Johnson made a sad face and said, "I'm so sorry, but we seem to be all out of those right now. They've been very popular this holiday season."I tried not to cry because I'm a big kid now, but I felt like my heart was breaking. I had waited so long to get that toy! Mrs. Johnson must have noticed because she patted me on the shoulder and said, "Don't worry, let me check in the back room. Sometimes we have a few extras tucked away."While she went to look, Mommy gave me a hug. She said it would be okay even if they didn't have any Rocket Robots left.But I really, really wanted one! A few minutes later, Mrs. Johnson came back out. She had a apologizing look on her face and shook her head no. My heart sank."I'm afraid we really are all out. I looked everywhere for you," she said sadly. "Please let me make it up to you. Would you like to choose another toy instead, on us? Anything in the store, my treat."I was still pretty upset about not getting Rocket Robot, but I got excited at the thought of picking out a new toy for free! After thinking it over, I decided to get the Battlebot playset instead. It wasn't Rocket Robot, but it looked like a lot of fun too.As Mrs. Johnson was checking me out, she said again how sorry she was they were out of the toy I originally wanted. "I feel just awful that we disappointed you today. Providing great customer service is really important to me and to the whole staff here. We篇4Dear Customer,My name is Tommy and I work as a customer service rep at the toy company Fun4Kids. I am writing to you to say I am veryvery sorry for the problems with your order. I really messed things up bad and I feel super duper bad about it.You ordered the Mega Blaster 5000 Laser Tag set for your son's 10th birthday party. The party was last Saturday and the laser tag set still hasn't arrived yet! I can imagine how disappointed and upset your son must have felt when he couldn't play with his brand new laser tag toys on his big birthday. That is just the worst! If it was my birthday and my parents ordered me a present that never came, I would have cried a billion tears. Birthdays are the most special days of the whole year for us kids.What happened was there was a big mix-up at the warehouse where we keep all the toys. The people who pack up the orders grabbed the wrong box and shipped you a box of Silly Puddy instead of the Mega Blaster set. I have no idea how they could have mixed those two things up - they look completely different! The Silly Puddy is just a little container of gooey gunk, while the Mega Blaster is this huge awesome laser tag set with vests and blasters and bases. I love laser tag and think the Mega Blaster is one of the coolest toys we sell. I would have been so so so sad if I didn't get that for my birthday.I only realized the mistake after you called our customer service hotline. As soon as I heard what had happened, I rushed to the warehouse right away to find your order. I looked everywhere but just could not find the Mega Blaster set anywhere. I looked behind boxes, under shelves, between aisles, but no luck. I even got the forklift and moved the huge stacks of boxes, but it was gone. My best guess is that someone else must have taken it by accident.I felt just awful when I couldn't find your order. I could picture your son's sad face when he didn't get his present. I just wanted to cry. I am really really really sorry that I messed things up so bad. Please don't be too mad at me, I am just a 3rd grader working my first job to get enough money for a puppy. But I know that's no excuse for ruining your son's birthday like that. You trusted Fun4Kids to get your order right and I completely let you down.To try to make things a tiny bit better, I am giving you a full refund for the cost of the Mega Blaster set. I'm also sending you a 50 gift card to spend at Fun4Kids on whatever toys you want. Plus, I went in the back room and grabbed an extra-extra large bag of Silly Puddy (not the boring small size we mistakenly shipped you). I hope your son will at least have a little fun playingwith that. It's not the same as laser tag, but hey, Silly Puddy is pretty cool too!Again, I am so incredibly sorry that I ruined your son's 10th birthday party. I promise from now on I am going to double and triple check every single order to make sure they get the right toy. I will be more careful and responsible. I don't ever want to make another customer as sad as I made your family. You deserve better than that.Please let me know if there is anything else I can do to make this right. I will stay late, come in on weekends, do whatever it takes. My dream is to be a firefighter when I grow up, but for now, I am going to work my hardest to be the best customer service rep in the whole world!Thank you for your understanding. I am sorry.Sincerely,TommyCustomer Service RepresentativeFun4Kids Toys篇5Sorry Sorry Sorry! A Customer Service Mess UpOh boy, today was a really bad day at work for me. I have a job as a customer service agent at a big toy company. It's my first real job, since I'm only in 5th grade. Usually I just love talking to all the kids who call about our awesome toys. But today, I totally messed things up with one customer. Let me tell you what happened!It started off as a pretty normal morning. I got to the call center right on time and logged into the computer system to start taking calls. The first few calls were no big deal - just some parents wanting to know where they could find certain toys, or if certain toys were in stock. Easy peasy!But then, this one call came in from a kid named Tommy. Right away, I could tell he was really upset. He was practically in tears saying how he had saved up his allowance for months and months to buy the new Criss Cross Crash Derby remote control race car that just came out. It's the coolest toy we sell - it can drive on the wall and ceiling! Anyway, Tommy ordered it online a week ago and it still hadn't arrived at his house yet.I felt so bad for Tommy. I could imagine how disappointing it would be to save up forever for a toy and then not get it when you were expecting it. I promised him I would look into why his order was delayed and get it sorted out right away.So I pulled up the order details in the system. That's when my stomach just dropped. I could not believe what I was seeing on the screen. There it was in black and white - Tommy's order had accidentally been shipped to an address in Australia instead of here in the United States! Oh noMy heart was pounding. How could this possibly have happened? I'm usually so careful double checking all the shipping details. But I must have gotten flustered or distracted and just plain old messed it up big time. The race car was halfway across the world!I didn't know what to say to poor Tommy. I was holding back tears myself at that point. I finally just admitted to him that I had made a terrible mistake on his order and his toy was in Australia instead of coming to his house. I told him how sorry I was and that it was completely my fault.Well, Tommy just lost it after that. He burst into tears and was wailing "But I wanted it so bad! I saved up all my money for months! This is the worst day ever!" I felt absolutely horrible. I apologized to him about a million times and kept saying I was sorry over and over.Finally, after he calmed down a little, I told Tommy I would get this all fixed up right away. I rushed to talk to my supervisorRose and explained the whole situation. Rose felt terrible too when she heard what happened. She said the absolute top priority was getting Tommy his race car as soon as possible.Rose organized for one of the very last Criss Cross Crash Derby cars we had to be rushed out via overnight shipping directly to Tommy's house. She also thanked Tommy for his patience and is sending him a few extra toys and goodies for his trouble. By the end of the call, Tommy had stopped crying and was smiling ear to ear. Crisis averted!After that call, I just put my head down on my desk. I was feeling so disappointed in myself. One tiny mistake and I had made this poor kid's day just miserable. Rose could see how upset I was. She gave me a pep talk about how all that matters is that we made things right for the customer in the end. She told me I was still learning, and that mistakes happen, but the important thing is how you fix it. Rose said she knew I felt terrible, but that I had really stepped up and gone out of my way to make sure Tommy didn't stay disappointed. I finally started feeling a little better.From now on though, you can be sure I will triple check every single address before hitting that "submit order" button! I'll never forget this scary customer service mishap. But I'velearned that if you do happen to make a mistake, you just have to own up to it right away, say you're sorry, and do everything you can to make things right. Phew, what a day! I don't think I'll ever mess up that badly again. But if I do, at least I'll know what to do. Sorry Tommy, and sorry again!。
