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Food & Beverage Courtesy Standards Generic Sentences inEnglishList of Contents目录表 1 RECEIVING RESERVATIONS接受预订2 GREETING THE GUEST问候（招呼）客人3 ASKING THE GUEST TO WAIT请求客人等候4 THE TABLE IS UNSUITABLE餐台不合适5 A RESERVED TABLE HAS BEEN GIVEN AWAY订好的台给别人用了6 PRESENTING THE MENU递送餐单（餐牌）7 TAKING THE GUEST ORDERSPECIFIC ITEMS为客人写单特别项目8 SPECIAL DIETARY NEEDS对食物的特殊要求9 A DISH/ ITEM IS UNAVAILABLE无法提供某种食物（食品）（菜肴）10 RECOMMENDING DISHES向客人推介某种食物（菜肴）11 RECOMMENDING DRINKS向客人推介饮品12 GIVING CONTINUAL ATTENTION给予持续的关怀13 INTERRUPTING THE GUEST打断客人14 OOPS ! - SPILLAGE糟糕！－弄洒了15 HANDLING COMPLAINTS打理投诉16 OFFERING DESSERTS主动推介甜品17 THE HELPING IS TOO SMALL份量太少了18 THE WRONG MEAL!出错餐了！19 PRESENTING THE BILL送上帐单20 THE BILL IS ADDED UP WRONG帐单加错了21 THE GUEST WAS NOT SATISFIED WITH THE MEAL客人对所用的餐不满意22 THE GUEST WAS SATISFIED WITH THE MEAL客人对所用的餐感到满意23 FAREWELLING THE GUEST与客人道别RECEIVING RESERVATIONS接受预订Good morning/ good afternoon/ good evening, (+ restaurant name), (+your name) speaking, may I help you?早上好（下午好）（晚上好）（您好），（＋餐厅名），我是某某，有什么我可以帮到您的吗？Would you like to reserve a table?您想订位是吗？For how many persons would you like to reserve the table?请问您是几位过来呢？May I know how many persons are coming?请问您是订几位的台呢？May I know under whose name should I take the reservation?请问订台用贵姓订呢？May I have your name please, Sir/ Madam?先生（小姐），请问您贵姓？May I have the spelling please?请问是哪个（＋姓氏）呢？What time would you like to arrive, Mr./ Ms/ Mrs...?（某）先生（小姐），请问您什么时间到（过来）呢？What time is it, Mr./ Ms/Mrs...?（某）先生（小姐），请问是几点要呢？I am sorry, Mr./ Ms/ Mrs..., the restaurant closes at ...(+time). Would it be possible for you to arrive at... (+time)?对不起，（某）先生（小姐），我们餐厅（＋时间）关门。
酒店餐厅常用英语口语1.酒店餐厅常用英语口语1.Room Service，may help you？送餐服务，有什么可以帮您？2.Would you please bring me some breakfast？请为我送来一份早餐，好吗？3.At what time would you like your breakfast？您希望什么时候把您的早餐送来？4.A Continental breakfast or American breakfast？是要欧式早餐还是美式早餐？5.With coffee or tea？需要咖啡还是茶？6.For how many people，please？请问要几个人的送餐？7.I will bring it up right away. 我马上把它送上来。
8.Good morning，here is the Continental breakfast you ordered.早上好，这是您点的欧式早餐。
9.Would you like to have something else besides the Continental breakfast？除了欧式早餐，你还想要点别的吗？10.Would you please sign the bill？请您在帐单上签名好吗？11.Thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。
12.It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。
2.酒店餐厅常用英语口语1.Good afternoon，sir. Welcome to the International Hotel. 下午好，先生，欢迎光临国际大酒店。
2.How many pieces of luggage do you have?请问您一共有几件行李?3.I’ll show you to the Reception Desk. This way，please. 我带您到接待台，这边请。
![[VIP专享]酒店餐饮日常英语会1](https://img.taocdn.com/s1/m/167cad9652ea551810a687fe.png)
酒店餐饮日常英语会话1、可口可乐Coca cola2、矿泉水Mineral water3、橘子汁orange Squash4、啤酒Beer5、香槟酒Champagne6、葡萄酒Port7、威士忌Whisky8、白兰地Brandy9、伏特加Vodka10、味美思Vermouth11、冰淇淋Ice cream12、苹果Apple13、梨Pear14、桃Peach15、香蕉Banana16、橘子Oragne17、西瓜Watermelon18、哈密瓜Harmi Melon19、白兰瓜Lanchou melon20、葡萄Grape21、荔枝Lichee22、菠萝Pineapple23、面包Bread24、巧克力Chocolate25、蛋糕Cake26、咖啡Coffee27、红茶Black tea28、口布A mouth Cloth29、香烟Cigarette30、火柴Match31、手纸Toilet paper32、盘子Plate33、叉子Fork34、勺子Spoon35、汤勺Soup Spoon36、牙签Toothpick37、筷子Chopsticks38、茶杯Cup39、开水Hot water40、凉开水Cold water41、甜Sweet42、酸Sour43、咸Salty44、辣Hot45、苦Bitter46、糖Sugar47、味精Monosodium Glutamate48、咖喱粉Curry Powder49、辣椒粉Chilli powder50、胡椒粉Black Pepper52、砂糖Powdered sugar53、香肠Sausage54、服务员（男性）Waiter55、您好Hi!56、您好！Hello！57、您好吗？How do you do?58、先生（女士），早上好。
Good morning, Sir(Ladies)59、先生们（女士们），下午好！Good afternoon,Ladies and Gentlemen60、先生们（女士们），晚上好！Good evening, Ladies and Gentlemen.61、您好，欢迎你们（女士们、先生们）到我们俱乐部Hello!Wolcome to our club.62、这里是接待处，可以为您效劳吗？Here’s the reception. What can I do for you?63、您早！How do you do!64、早上好！Good morning!65、下午好！Good afternoon!66、明天见！See you tommorow!67、欢迎您！You are welcome68、见到您很高兴！I’m very glad to meet you69、请这边走！This way, please70、请里边坐！Come in and sit down please71、请您休息一下！Take a rest, please72、请饮用一杯茶。
酒店英语常用会话·前厅和客房部用语1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？6、Housekeeping, may I e in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。
我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工〔大夫……〕。
餐饮部：11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are: 〔餐厅〕供给时间是：7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
餐饮服务行业英语日常对话和翻译1. 顾客点餐Customer: Hi, I’d like to order something to eat. Waiter: Sure, what would you like to have today? Customer: Can I have a hamburger with fries, please? Waiter: Of course. Would youlike cheese on your burger? Customer: Yes, please. And a glassof water, too.2. 确认订单Waiter: So, that’s a hamburger with cheese, fries, and a glass of water. Is that correct? Customer: Yes, that’s right.3. 送餐Waiter: Here is your order, enjoy your meal! Customer: Thank you.4. 结账Customer: Excuse me, I’d like to pay for the meal. Waiter: Sure, here is your bill. How would you like to pay? Customer:I’ll pay by credit card, please.5. 结束用餐Waiter: Thank you for dining with us. Have a great day! Customer: You’re welcome. Goodbye!英语对话翻译1.顾客点餐客户：你好，我想点一些东西吃。
服务员：好的，您今天想要点什么？客户：我可以要一个汉堡配薯条吗？服务员：当然可以。
您的汉堡要加奶酪吗？客户：要的，还有一杯水。
酒店餐饮常用英语口语酒店英语情景对话：安排就坐Seating Guests 安排就坐Waiter (W): Good evening, madam and sir, welcome to our restaurant.晚上好，先生女士，欢迎光临。
Have you a reservation, sir? 请问有预订吗？Guest(G):I’m afraid I haven’t. Have you a table for two?没有，有没有两个人的桌。
W: I’m sorry to say that we haven’t got any vacant seat at present. Would you please wait in the lounge for about five minutes? I’ll seat you if the table is ready.很抱歉，现在没有座位了。
请你在休息室等5分钟，可以吗？如果桌子准备好了，我会通知你。
G:It sounds nice.Nancy,let’s go to the lounge then.(Five minutes later.)听起来不错NANCY。
我们去休息室吧。
（5分钟后）W:I am sorry to have kept you waiting,madam and sir.Now we have a table for you.Would you step this way,please?抱歉让您久等了，先生女士们，现在有一张桌子给你们了。
G：(Mr.Smith suddenly catches sight of a table near the window.)May we sit there a table by the window?（突然间有一张靠窗的桌子进入了SMITH先生的视线）我们可以坐那张靠窗的桌子吗？W:Oh,that table has been reserved.那後桌子已经被订了。
餐饮部常用英语对话及常用单词情景一：Receiving the Guests 招呼客人A:Good evening .Welcome to *** Hotel .Do you have a reservation?晚上好。
欢迎光临***酒店。
您有预订吗？B:Yes,we have a booking for 6 o’clock.是的，我们预订了6点的。
A:May I take your name， please?请问您叫什么名字？B:Yes,It’s Mr Wilson.威尔逊先生。
A:Just a minute. Here it is a party for six?请等一分钟。
是一共6人吗？B:Yes,that’s correct.是的没错A:Would you like a smoking or non-smoking table?您想要吸烟餐桌还是非吸烟餐桌？B:Non-smoking, please .Do you have a table by the window?非吸烟餐桌。
您有靠窗户的餐桌吗？A:Yes, that's no problem.有的，没问题B:Great.好的A: Would you like to leave your coats in the cloakroom?请把你们的外套放在衣帽间好吗？B:Okay, here you are.好的，给你。
A:Thank you. I hope you will enjoy your meal.谢谢，我希望你们用餐愉快。
情景二：Taking orders 点菜A:Hi, my name is Carol and I will be your waitress for this evening .This is your menu.您好，我叫卡罗，今晚我是你们的服务员。
这是你的菜单。
B:Thank you.谢谢你A:Let me tell you about today's specials. We have fried chicken with boiled potatoes and the soup of the day is vegetable soup. Are you ready to order or do you want me to come back?让我给你们介绍一下今天的特色菜。
酒店餐饮日常英语会话1、可口可乐Coca cola2、矿泉水Mineral water3、橘子汁orange Squash4、啤酒Beer5、香槟酒Champagne6、葡萄酒Port7、威士忌Whisky8、白兰地Brandy9、伏特加Vodka10、味美思Vermouth11、冰淇淋Ice cream12、苹果Apple13、梨Pear14、桃Peach15、香蕉Banana16、橘子Oragne17、西瓜Watermelon18、哈密瓜Harmi Melon19、白兰瓜Lanchou melon20、葡萄Grape21、荔枝Lichee22、菠萝Pineapple23、面包Bread24、巧克力Chocolate25、蛋糕Cake26、咖啡Coffee27、红茶Black tea28、口布A mouth Cloth29、香烟Cigarette30、火柴Match31、手纸Toilet paper32、盘子Plate33、叉子Fork34、勺子Spoon35、汤勺Soup Spoon36、牙签Toothpick37、筷子Chopsticks38、茶杯Cup39、开水Hot water40、凉开水Cold water41、甜Sweet42、酸Sour43、咸Salty44、辣Hot45、苦Bitter46、糖Sugar47、味精Monosodium Glutamate48、咖喱粉Curry Powder49、辣椒粉Chilli powder50、胡椒粉Black Pepper52、砂糖Powdered sugar53、香肠Sausage54、服务员（男性）Waiter55、您好Hi!56、您好！Hello！57、您好吗？How do you do?58、先生（女士），早上好。
Good morning, Sir(Ladies)59、先生们（女士们），下午好！Good afternoon,Ladies and Gentlemen60、先生们（女士们），晚上好！Good evening, Ladies and Gentlemen.61、您好，欢迎你们（女士们、先生们）到我们俱乐部Hello!Wolcome to our club.62、这里是接待处，可以为您效劳吗？Here’s the reception. What can I do for you?63、您早！How do you do!64、早上好！Good morning!65、下午好！Good afternoon!66、明天见！See you tommorow!67、欢迎您！You are welcome68、见到您很高兴！I’m very glad to meet you69、请这边走！This way, please70、请里边坐！Come in and sit down please71、请您休息一下！Take a rest, please72、请饮用一杯茶。
Have a cup of tea, please73、请饮用咖啡。
Have some coffee, please74、对不起。
I’m sorry.75、没关系。
Doesn’t ma tter.76、请原谅。
Excuse me, please77、好的（好吧）。
That’s all right.78、您需要点什么？What would you like to have?79、还要别的吗？Anything else?80、您还有别的要求吗？Any more requests?81、我能帮您做点什么吗？Can I help you?82、谢谢您的好意。
Thank you for your kind wishes.83、对不起，让您久等了。
I’m sorry t o have kept you waiting so long.84、好，马上就来。
Yes, right away.85、好，请稍等。
Ok, just a minute.86、向左拐。
Turn left please87、向右拐。
Turn right please88、一直往前走。
Straight on please89、再见。
See you later90、再会。
See you again91、祝您健康！I wish you good health!92、祝您生日快乐！Happy birthday!93、祝您在中国愉快！We wish you’ll have a pleasant time in china!94、请问厕所在哪里？Where is the toilet?95、先生，请问您预订过座位吗？Do you have a reservation, sir?96、夫人，请这边走。
This way, please, Madam.97、先生，请跟我来好吗？Would you please follow me, Sir?98、夫人，这是您的座位。
This is your table, Madam.99、请坐。
Sit down, please100、请等一等，我马上给您安排。
Wait a moment, please, I’ll be with you, right away. 101、请问一共几位？How many people in all, please?102、您喜欢坐这里吗？Would you like to take this table?103、这里有一张空台，先生。
Here is a vacant table, Sir.104、请坐在那里，先生。
Sit there, Sir.105、对不起，您能跟这位先生（女士，小姐）合用一张台吗？Excuse me, would you like to share this with that gentleman?106、对不起，这里有空位吗？Excuse me, Do you have a free table, Sir?107、已经有人招呼您了吗？Are you being served?108、茶上好了。
Tea is ready109、这里有点心。
Here are some cakes.112、先生，对不起暂时没有空位了。
I’m sorry, Sir. There’s no vacant table for the moment.113、您能否在酒吧喝点什么，等一会儿。
May I suggest that you have a drink in bar while you wait? 114、大约要等30分钟。
There will be a wait of about 30 minutes.115、先生，能告诉我您的名字吗？Excuse me, May I have your name, Sir?116、我会尽快告诉您的。
I’ll let you know as soon as.117、你喜欢哪种酒？What wine do you prefer, Sir?120、你要哪种？Which may I bring you?121、您吃点什么？What are you going to take?122、您喜欢喝什么酒？What wine would you like, Sir?123、先生，请慢用。
Enjoy your dinner, Sir.124、这茶还很烫，请小心。
The tea is still too hot, be careful, please.125、现在上菜好吗？May I serve you now?126、抱歉，耽误了您的时间。
I’m sorry to have kept you waiting.127、实在对不起，我们马上替您重做。
I’m very sorry. We will make another portion for you shortly. 128、对不起，我马上问清楚再告诉您。
I’m sorry. I’ll make it clear and inform you as soon as possible. 129、请随意用Help yourself.130、我再给您来瓶啤酒，好吗？Can I offer you another bottle of beer?131、您干了吗？Did you empty your glass?132、祝您顺利! Good luck!133、大家喝吧Cheers, everybody!134、要我给您上点新鲜的水果吗？Shall I help you some fresh fruits?135、我很乐意。
I quite agree.136、干！Bottom up!137、我可以撤掉这些盘子吗？May I clear away the dishes, Please?138、我们可以清理台面吗？May I clear the table, Sir?139、现在可以为您结帐吗？Sir,the bill please?140、这是您的找头，谢谢。
It’s your change. Thank you very much.141、请您签字Please sign your name, Sir.142、请付现款好吗Pay your bill by cash, Please.143、先生，这是您的账单。
Here’s your bill, Sir.144、您可以用现金或信用卡付账。
You can either pay in cash or in credit card.145、先生，一共是880元。
That will be eight hundred and eighty yuan, Sir.146、先生，这是您的收据。
Here’s your check, Sir.147、这是您们各自的收据和找头。
Your separate checks and the change, please. 148、我要核实一下，请稍等。
I’ll have to check for an OK, Just a moment.149、帐单开在一起还是分开?Would you care to have separate bills or one common bill? 150、谢谢，欢迎再来，谢谢。
Thank you very much, Sir. Do come again, Please! 151、（意外）请不要慌，请跟我来。
Don’t hurry! Follow me, Please.153、离席时请在帐台会帐Please pay at the cash desk on leaving.154、服务员，请拿帐单来！Waiter,bill,Please!155、请把我的帐单开好。
