制造业品质管理制度

94A24(4)¡A209-222s y z BP z s¤u u P tK ns A PK A o w q s C s QP C d s A pP q A W a s y s i d C oA LISREL R z P U c zU c v T P A t Cs G A z W P A a v TH B z B h F H P z A a v Tz H A h h a v T G P z Cz z L B A z C s G P o i s y z P N s c zCäG z B B z B s yA Study of Relationships among Quality Management System, Quality Culture and Quality Management Performance in Taiwan’s Manufacturing IndustriesWen-Feng TsaiChienkuo Technology UniversityAbstractSome studies advocated to create quality culture was important for effective quality management but few quantitative studies verified it. The purposes of this study is to explore the relationships among quality management system, quality culture and quality management performance.Three questionnaires were developed, and surveyed the top five hundred manufacturers in Taiwan area. Data was analyzed with path analysis among quality management system, quality culture, and quality management performance and the fitness of models by LISREL. It is found that ‘quality planning’ and ‘improvement action’ influence ‘humanity assumptions’, ‘quality concepts’, and ‘behavior criteria’ significantly; ‘humanity assumptions’ and ‘quality concepts’ influence ‘people performance’ significantly; ‘behavior criteria’ influence ‘result performance’ and ‘total quality performance’ significantly.To achieve good quality management performance must have good quality management system and go through the quality culture. The results of this study could be helpful to the quality management practices and the construction of quality management model in disciplinary study.Key words: Quality management system, quality culture, quality management performance, manufacturing Industries.Bo ISO 9001z A TäW w A Mo G C z O u tq A s O U A P z OA Y K(§d R A80¡F Chalk, 1993¡F Saraph & Sebastian,1993¡F Batten,1994¡F Handfield & Ghosh,1994¡F Kanji & Wong,1998¡F Detert, Schroeder & Mauriel,2000)¡Cb P z z o i A x U Aäz o i I C t L k v e u A u U O Au Q T H M U D A L n O E y Oz h C b u K P u N A z jäAu F b T N A qäz A u C z OA F y A z Päa H q W P u Co n W A B n M a W d(Maccoby,1993)¡C Saraph M Sebastian(1993)¥HäO z D N A u qP t A V O A Y qC Batten(1994)´z n A b B U CWright(1996)»t u B U B P A n C HW M A M R z A P t C Dan(1987) y U u A i H q t C Chalk(1993)»W z O n A M y P n A o hA p y u M A h n W u O O x CProcopio M Fairfield-sonn (1996)¦b Q A z Kotter M Heskett s A G O a q A qC Redman, Wilkinson M Snape(1996)«h B zP u P o T O q zäC Vermeulen(1997)¥I z A H s bC Davies(1998)»z n B n B PC S A A n F V O i CH W z s Q s y z B P zY A H b N s A M o T Y A zI z F b A z P e w A NN q CG B m Qa L. Festinger P z A L A MP y H A C L. Festinger z P u G(1)¦vT A A v T F(2)ºA o i iäs Hl P(¼B A84)¡C H W A q zA i b u A N H P v T N zF A z v T A h A v TG Cb s A Gordon(1991)´VAäi(°P)¨v T A Pz h S z L(µB c P)¼v T G(ÁP s)¡Aäz P G S C Liberatore(1993)´p b o iA H P t O A t(¥A z t)¡A tS j A Y O b t C Kekäle M Kekäle(1995) Päz C Kanji M Yui(1997)»z O z L A H U N C bq P t A S B q A B q S BH u S v T CPäw q Y s h A Maani (1994)¤R s y A—ÁA H o P u B P fh B U T F G u B u BC p F G G B u H m B s y e m F s yG b s B f B s y A i L FH S B S B B Ci v T P s y A A z L v T P s yA P s y M w CMadu(1995)½d x W P P j p P v q A s LP Y A H T c q A Y(1)ÅU N G B A BS B i a B q B N F(2)-u N G F v BB B S B v B D S B B V m B E B uI B u N F(3)-u A G i B O B BB r A h A u B B O B BQ O B v O B B Q B v C G A H vj20q A x W q U N O n Aq h O u N C H v p20q A x W qU N P u N O n A q h OU N CQ d p A O s AVermeulen(1997)¦b t I G(1)ÀG q B H v P hB zäB B u u O B D F(2)ÅU AG U D A B U D P B q U N F(3)§k G P Bäw q B u nB o i n q D F(4)-u G k P B b V m B H u a BB B U B D t M B L k V m B PW F(5)²c G C H Aäd B U h s B y y Ps B d P v U F(6)«N G A N q B V m B v Bz P B D q Cw q C V z B u P M v B B UV B Y B D B H A Adebanjo M Kehoe(1998)µo q D q b C V W Ao AäO t j A U V t p C Kanji(1998) H13c(»B U B U N B U B z BL B q B H z B B B P B B Hd)¡AäP(³j Q Y H B F L V Bi B Q Y H)¨CH t A(system dynamics)¤k s A Q N B H P tY A Mandal(1998)´J—¿A L At B H O T t P N t T L F J TP B z F h U N B I B Bf e F P z Q t h J Cs z P Y Terziovski M Samson(1999)±F14q A G u6F A Y U N B u h Bf B O B y q B H C P P P W qäz P Y t A I z s y S IA e F u YB U N B B H CH W m Q i B z P z Ys A w R Gordon(1991)¡B Liberatore(1993)¡B H Kanji M Yui(1997)¡AäR N P H j n A i A M w q Rh i Cw q R Maani(1994)¡B Madu(1995)¡B Vermeulen (1997)¡B Adebanjo M Kehoe(1998)¡B Kanji(1998)¡B Mandal(1998)¡B H Terziovski M Samson(1999) A H z z o I A h säP Y Aj b z O u C o N zP Q A N M H s A V O C OG A s H w q w z B P z TY i s Q CT B s ks d i s A o qA C s s c A p 1 s c C u z v P u v v T u z v C G u zv P u v u z v A u z vCs GH0G u z v B u v P u z v U c LY CHa¡G u z v B u v P u z v U cY C1 ¬s cs U D n A J p U GB z G A 1.«W G F B P p e B d Bz B t B V m F 2.«G B s B ia B p N F 3.¨äL G z y B U q B p o Bz B A F 4.¬s G B B G BB z f d F 5.§G l d B I B G T Bc CG B G A 1.¤H G L H B v B q B u H BF 2.«zG P B y s B L B P BB B täB V m F 3.¦h G u B UV B W B z B u B E y B T c CT B z G A 1.¤H G u B s O B O B qO B u N F 2.µG G s B v B s O B gB U N B Q O B O B S v B H Gc Cs m p n A g M a f d A O h Hs y j250a i w A107A v42.8%¡A105A j100A w p W(¤A84)¡C w A g H R A N D P D n t p0.25 R D i Cronbach α Cronbach α 0.87B u v Cronbach α 0.82B uäL v Cronbach α 0.82B u s v Cronbach α 0.82B u v Cronbach α 0.90¡A n i q69.4%¡C u H v Cronbach α 0.91¡B u z v Cronbach α 0.90¡B u h v Cronbach α 0.87¡A T n i q57.1%¡C u H v Cronbach α 0.89¡B u G v Cronbach α 0.92¡A G n iq65.5%¡Cg W z H R P A E F u s y z B Pz s v d C H d A su C H s y j s A O h H A250a A s C b134A4L A o130CB G Rs u c(LInear Structural RELation, LISREL)¼iR A H u z v B u v P u z v G Y Pt A C u v A u G v A H Gamma P Beta A Y G P G A H0.05t tY O F t C t A(goodness of fit)¡A Byrne(1998)¡A iH U z T q G(1)£q2q2/df t A n P a A U pU¨A q2p U j U A h U F(2)´t(Root Mean Square Residual, RMR)-A N P t A t/¦A i t j p A p0.05n t A F(3)°t A (Goodness-of-Fit Index, GFI)-A GFI z q P q AäU 1.0¡A t A U Cz HLISREL R G A q2133.5(p=0.0)¡B 3¡F RMR0.060.05F GFI 0.810.90A Gamma P t B BetaP t B LISREL A p 1¡B 2¡B 2C1 Gamma PtW äL sH 0.51 (4.11*) 0.20 (1.63) -0.12 (-0.89) -0.09(-0.79) 0.30 (2.73*) z 0.35 (3.43*) 0.01 (0.05) 0.05 (0.44) 0.11 (1.20) 0.28 (3.13*) h 0.28 (2.77*) 0.08 (0.84) 0.10 (0.90) 0.01 (0.14) 0.38 (4.32*) H0.22 (1.75)0.03 (0.30) 0.19 (1.51)-0.03 (-0.25)-0.08 (-0.75)* P < .05 ( *)¬t2 Beta P tHzhH0.30 (3.73*) 0.20 (1.98*)0.08 (0.82)* P < .05 ( *)¬tH WLISREL R A t A i A u z v u Hv G 0.33(0.22+0.03+0.19-0.03-0.08)¡A z L u v G 0.58(0.30+0.20+0.08)¡A G 0.91¡A i C i H A F z A D n v T O b y C2 z —«—¤H LISRELG z—«—µLISREL R G Aχ2132.6(p=0.0)¡B3¡F RMR0.060.05¡F GFI0.810.90¡A Gamma P t B Beta P t B LISREL A p3¡B4¡B3C3 G Gamma P tWäL sH0.51(4.11*)0.20(1.63)-0.12(-0.89)-0.09(-0.79)0.30(2.73*)z0.35(3.43*)0.01(0.05)0.05(0.44)0.11(1.20)0.28(3.13*)h0.28(2.77*)0.08(0.84)0.10(0.90)0.01(0.14)0.38(4.32*)G0.40(2.18*)-0.17(-1.07)0.23(1.28)-0.08(-0.50)-0.12(-0.77)* P < .05 ( *)¬t4 G Beta P tH z hG-0.10(-0.83)0.15(1.07)0.56(3.89*)* P < .05 ( *)¬tH W LISREL R G t A i A u z v u G v G0.26¡A z L u vG0.61¡A G0.87¡C G i G A Fz A D n v T O b y CT B zT LISREL R G A q2132.6(p=0.0)¡B3¡F RMR0.060.05¡F GFI0.810.90¡A Gamma P t B Beta P t B LISREL A p5¡B6¡B4C5 T Gamma P tWäL sH0.51(4.11*)0.20(1.63)-0.12(-0.89)-0.09(-0.79)0.30(2.73*)z0.35(3.43*)0.01(0.05)0.05(0.44)0.11(1.20)0.28(3.13*)h0.28(2.77*)0.08(0.84)0.10(0.90)0.01(0.14)0.38(4.32*) 0.32(2.41*)-0.07(-0.61)0.15(1.19)-0.06(-0.58)-0.13(-1.09)* P < .05 ( *)¬t6 T Beta P tH z h0.01 (0.13)0.08(0.73)0.53(5.01*)* P < .05 ( *)¬t 3 «z G LISRELH W LISREL R T t A i A u z v uv G0.21¡A z L u vG0.62¡A G0.83¡C T i A F zA D n v T O b y A z z L BA z 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