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2019年大学英语四级词汇：宾馆场景make a reservation 预订房间confirm a reservation 确认预订cancel a reservation 取消预订fully booked / full up / full 客满porter 行旅员tips 小费reception 前台check in 登记入住single room 单人房double room 一张大床的双人房twin room 两张单人床的双人房suite 套房bathroom toilet / w.c closet restroom 厕所room service 客房服务(四级听力中的客房服务一般只有考一种送餐)lounge 男士用休息区lobby 大堂business center 商务中心salon 美容厅ball 舞厅bar 酒吧night club 夜总会check out 退房饭店eat out 出去吃take away 外带fast food 快餐book a table 订位子waiter / waitress 服务员menu 菜单10.饭店场景eat out 出去吃take away 外带fast food 快餐book a table 订位子waiter / waitress 服务员menu 菜单order 点菜appetizer 开胃菜main course 主食dessert 餐后甜点bill 账单service charge 服务费change 找零tips 小费keep the change 不用找零了order 点菜appetizer 开胃菜main course 主食dessert 餐后甜点bill 账单service charge 服务费change 找零tips 小费keep the change 不用找零了。
★⽆忧考英语资源频道为⼤家整理的⾃学酒店英语之客房预订，供⼤家参考。
更多阅读请查看本站频道。
Chapter 1 Front Desk 前台Unit 2 Room Reservations 客房预订经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you?您早，客房预订部，请问有什么可以帮助您？G：Yes,I’d like to book a room.我想预订⼀个房间。
R：Thank you, sir. For which date and how many guests will there be in your party?谢谢您。
要订在什么时候？您⼀⾏有多少⼈？G：From April 16th to 20th .Just my wife and myself.4 ⽉ 16 ⽇到 20 ⽇。
只有我和我太太。
R：From April 16th to 20th …… .And which kind of room would you prefer, sir?4 ⽉ 16 ⽇到 20 ⽇。
请问您想预订哪种房间。
G:A Twin，please.R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?请别挂断好吗？我来检查⼀下是否有空房间。
（过来⼀会⼉）让您久等了，先⽣。
我们有空余的双床间，现在价格是每晚 180美元，这样可以吗？G：Ok, I’ll take it.好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?谢谢您，先⽣。
出国定酒店常用英语对话（客房预订）经典对话R=Reservation Clerk 预定员 G=Guest 顾客R：Good morning. Room Reservations . May I help you？您早，客房预订部，请问有什么可以帮助您？G：Yes，I’d like to book a room.我想预订一个房间。
R：Thank you， sir. For which date and how many guests will there be in your party？谢谢您。
要订在什么时候？您一行有多少人？G：From April 16th to 20th .Just my wife and myself.4 月 16 日到 20 日。
只有我和我太太。
R：From April 16th to 20th ？？ .And which kind of room would you prefer， sir？4 月 16 日到 20 日。
请问您想预订哪种房间。
G：A Twin，please.R：Could you hold the line please？I’ll check our room availability.(After a while ) Thank you for waiting ， sir. We have a twin room at US$180 per night， will that be all right？请别挂断好吗？我来检查一下是否有空房间。
（过来一会儿）让您久等了，先生。
我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗？G：Ok，I’ll take it.好的，我订了。
R：Thank you ，sir. May I have your name and phone number， please？谢谢您，先生。
您能告诉我您的姓名和电话号码吗？G：Sure. May name is Aaron Johnson， and my phone number is 3242-5827.没问题。
酒店常用英语口语(预定房间，入住酒店，订座篇)目录预定房间 (1)入住酒店 (4)订座 (7)预定房间1.Do I need to pay a deposit.我需要付押金吗？2.I'd like to book a suite.我想要预定一个套间。
3.I'd prefer a quiet room.我想要一个安静点的房间。
4.I'd like a room with a view.我想要一个风景较好的房间。
5.I'd like to book a single room.我想要预定一个单人间。
6.I'd like to book a double room.我想要预定一个双人间。
7.I'd like to book a deluxe suite.我想要预定一个豪华套间。
8.What kind of room would you like？您需要什么样的房间？9.When will you stay in our hotel?您什么时候过来我们酒店？10.How long will you stay in our hotel?你要在我们酒店待多久？11.In whose name is the reservation made？是以谁的名义订的房间？12.Would you like breakfast in our hotel？您要不要在饭店吃早餐？13.I'd like a room facing the sea/the mountains.我喜欢朝向大海/群山的房间。
14.I would like to book a standard room for three days.我想预订三天的标准间。
15.We will be staying from tuesday for three nights.我们从星期二开始住三晚。
16.The closest tourist destination is the beach.离这里最近的旅游景点是海滩。
酒店英语知识点总结1. 预订和入住- 预订房间：make a reservation/book a room- 确认预订：confirm the reservation- 入住登记：check in- 退房：check out- 订房确认单：booking confirmation- 订金：deposit- 房卡：room key- 赠送的服务：complimentary services- 免费WiFi：free Wifi- 预付款：pre-payment- 房型选择：room selection2. 服务设施- 酒店大堂：hotel lobby- 行李服务：luggage service- 24小时前台服务：24-hour front desk service- 自助餐厅：buffet restaurant- 酒吧：bar- 中餐厅：Chinese restaurant- 游泳池：swimming pool- 按摩服务：massage service- 健身房：fitness center- 会议室：conference room- 商务中心：business center- 免费停车：free parking- 室外花园：outdoor garden- 游乐场：playground3.客房设施- 标准房间：standard room- 套房：suite- 单人间：single room- 双人间：double room- 电视：television- 免费饮料：complimentary drinks- 迷你吧：mini bar- 室内取暖/空调：room heating/air conditioning- 私人浴室：private bathroom- 免费洗漱用品：complimentary toiletries- 24小时客房服务：24-hour room service- 免费报纸：free newspaper- 公共电脑/打印服务：public computer/printing service - 浴袍和拖鞋：bathrobe and slippers4.用餐- 房间送餐：room service- 自助早餐：buffet breakfast- 午餐：lunch- 晚餐：dinner- 点菜：à la carte- 自助餐：buffet- 酒水：beverages- 特色菜肴：signature dishes- 饮食偏好：dietary preferences- 预订餐厅：book a table5.支付和结算- 结账：settle the bill- 支付方式：payment method- 现金支付：cash payment- 信用卡支付：credit card payment- 预付/押金：pre-pay/deposit- 发票：invoice- 账单：bill- 结算方式：settlement method- 优惠活动：promotion6.沟通与投诉- 表达需求：communicate needs- 投诉服务不满：complain about unsatisfactory service - 申请更换房间：request for a room change- 解决问题：resolve issues- 语言沟通：language communication- 翻译服务：translation service- 客户关怀：customer care- 满意度调查：satisfaction survey7.礼仪与礼貌- 接待礼仪：reception etiquette- 礼貌用语：polite phrases- 尊重个人隐私：respect personal privacy- 解决纠纷：resolve disputes- 提供帮助：offer assistance- 眼神交流：eye contact- 礼貌态度：polite attitude- 礼貌行为：polite behavior以上是酒店英语知识点的总结，希望对您有所帮助。
酒店常用英语口语对话带翻译场景一：预订房间 Booking a Room客人：Excuse me, I’d like to book a room for this weekend. 接待员： Sure. How many nights will you be staying? 客人：Two nights, from Friday to Sunday. 接待员： Great. We have different room types available. Would you prefer a single or double room? 客人：I’d like a double room, please. 接待员：Perfect. Could I have your name and contact information, please? 客人： My name is John Smith. My phone number is 123-456-7890. 接待员： Thank you, Mr. Smith. Your room is booked for this weekend.客人：打扰一下，我想订一个房间这个周末。
接待员：当然。
您打算住几晚呢？客人：两晚，从星期五到星期日。
接待员：好的。
我们有不同类型的房间可供选择。
您想要单人房还是双人房？客人：请给我一个双人房。
接待员：好的。
请问您的姓名和联系方式？客人：我叫约翰·史密斯。
我的电话号码是123-456-7890。
接待员：谢谢您，史密斯先生。
您的房间已经预订。
场景二：办理入住 Checking In接待员： Welcome to our hotel! Do you have a reservation with us? 客人： Yes, I do. My name is Mary Johnson. 接待员：Great, Ms. Johnson. May I see your ID and credit card, please? 客人： Of course. Here you go. 接待员： Thank you. Your room key is ready. You are staying in room 302 on the third floor. 客人： Thank you. What time is breakfast served in themorning? 接待员： Breakfast is served from 7 am to 10 am in the restaurant on the ground floor.接待员：欢迎光临我们的酒店！您预订了房间吗？客人：是的，我预订了。
八.经典对话--Good morning! Room reservations, may I help you--Yes, I'd like to reserve a room.--Thank you, sir. For which date and how many person will there be in your party--From April,16th to 20th. Just my wife and myself.--From April, 16th to 20th. And which kind of room would you prefer, sir--A twin, please.--Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars pernight. Would that be all right--Ok, I'll take it.--Thank you, sir. May I have your name and phone number, please--Sure, my name is Aron Johnson. My phone number is 32425827.--Mr. Aron Johnson. Phone number is 32425827. Excuse me, how do you spell your first name--It's double A-r-o-n.--Double A-r-o-n. Thank you Mr. Johnson. May I know your arrival time on April, 16th.--Around 9pm.--Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make theguaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card--Fine, do you accept American express--Yes, may i know the number--It's 134948.--Thank you Mr. Johnson. You've made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you can't arriveat scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you.九. 常用句型百宝箱1）预定基本应对：1. Do you have one single room for two nights我想订俩个晚上的单人房一间行吗？2. Room reservations, can I help you Reservations, can I help you客房预订部可以为你效劳吗？3. I'd like to reserve a room. 我想订个房间。
