下载文档原格式
sap行业解决方案随着企业信息化的发展，在市场竞争越发激烈的当下，各行各业对于信息科技的应用和掌握，变得尤为重要。
为解决企业管理难题，提升工作效率和成本控制能力，各行各业都开始尝试使用SAP行业解决方案。
一、SAP行业解决方案的定义SAP行业解决方案是SAP公司专门为不同行业设计开发的解决方案，旨在提供一套完整而实用的管理方案，在各种层面上实现企业的管理优化和业务成本最优化的目标。
在解决方案中，SAP 通过深入了解行业的特性，提供针对不同领域的管理、生产、服务等功能模块，以帮助企业有效地实现业务流程优化，优化各类管理指标。
二、SAP行业解决方案的优势1.多领域丰富模块覆盖：SAP行业解决方案提供了丰富完整的模块覆盖，包含人力资源管理、供应链管理、财务会计管理、销售与服务管理、采购管理、资产管理等多个领域，而且每个模块都是针对行业特性设计优化过的。
2. 跨国跨区域管理，无缝对接全球业务：SAP行业解决方案拥有全球领先的管理流程和先进的语言、文化和法律支持，可以无缝连接全球业务，帮助企业实现管控中心化、信息可视化、管理标准化。
3. 灵活的配置性：SAP行业解决方案的模块配置灵活，可根据企业的实际情况和需求进行针对性选择，满足不同行业的企业个性化需求。
4. 用户友好性：SAP行业解决方案采用图形化的界面，并通过多语言、多媒体等方式提供用户友好的操作环境。
可以在提高工作效率的同时最大限度地避免使用难度带来的时间和人力成本浪费。
三、SAP行业解决方案的应用SAP公司以“365天到达、7*24小时响应”为使命，提供行业一流的云计算、大数据等服务，已经成为全球领先的企业管理解决方案提供商。
SAP行业解决方案广泛应用于许多行业，如制造业、零售业、金融业、医疗业、工业制造业、运营商等等。
制造业：SAP行业解决方案为制造企业提供收集、结构化、管理和利用制造领域商业数据的技术和应用服务，助力企业管理优化。
金融业：SAP行业解决方案在金融领域应用非常广泛，包括投资银行、商业银行、保险公司等各个领域，方案主要包括资产管理、资本项目管理、财务管理等模块，提高企业在市场中的竞争力。
SAP CRM 客户关系管理解决方案概览7 mySAP客户关系管理交付迟缓、服务响应速度缓慢、销售额和利润不断下滑、客户满意度下降……意味着一个个挑战:您对您最有价值的客户了解有多深？在客户关系的生命周期里，您的雇员和业务伙伴有详细准确的知识和能力来为您的客户提供最好的服务么？您始终如一地通过各种渠道接触客户么？您有无将营销、销售和服务各方面的操作集成到端到端、交叉功能的流程中？您系统的前后台之间能良好地进行通讯么？您知道您的客户保持度有多少么？您建立起一个贯穿所有交易层次、能支持全部交易处理和信息流的信息网络体系了么？所有这些意味着您需要一个能立刻与您现有所有业务流程相集成的解决方案，其具备的强大功能可快速与您企业的整个信息系统相链接，同时其具有的丰富行业经验是您企业最坚实的支持后盾。
这就是mySAP CRM——改善您企业与客户在每个阶段交往的能力，从最初的市场营销到后续的销售服务和支持，提供开放式、个性化用户友好的界面，基于角色的企业门户，准确高效地帮助您增加销售额、提高获利能力、树立市场领导地位，使客户、员工和股东各方均满意。
完整的解决方案——丰富的功能和支持能力mySAP CRM 不仅包含了企业市场营销、销售、服务、分析等功能性能，还通过渠道伙伴、现场、交互中心、电子贸易等各种交互渠道性能形成完整的闭环式设计解决方案。
通过SAP 强大的技术和架构，提供开放连接、以人为本、协同高效、行业特性的CRM 毋庸置疑，mySAP 客户关系管理是全球众多最成功、高利润企业的首选。
要获得全面支持必须选择全面的解决方案mySAP CRM 具有营销、销售和服务的综合支持能力。
系统采用闭环设计，可显著改善企业在客户关系、业务交易执行、完成客户预期和在供服务等方面的处理能力。
因此，mySAP CRM 可以帮助您提高销售额、提高获利能力、树立市场的领导地位，使客户、员工和股东各方均满意。
营销活动未果，成本无法预测，促销计划与库存量不匹配，预算会上人人眉头紧皱。
SAP行业解决方案介绍内容概览1 2 3SAP整体解决方案概览SAP演示问题与讨论SAP 产品演变5.0SAP ERP 2004SAP SCM 供应链管理SAP PLM 产品生命周期管理SAP SRM 供应商关系管理SAP CRM客户关系管理SAP ERP 企业资源计划SAP Business Suite商务套件应用层面技术层面SAP R/3(~ 4.6C)SAP R/3Enterprise (4.7.1/2)SAP ERP 20056.0C/S SOA最高性价比的ERP ：SAP ERP 解决方案包含全部核心业务模块，一次性交付给客户，随时可以根据业务需求激活使用，增强企业信息管理对业务需求的快速响应财务会计（FI ）◼总帐◼应收、应付◼固定资产◼银行日记帐◼差旅管理◼结帐和报表管理会计（CO ）◼成本中心◼利润中心◼获利分析◼内部订单◼分摊分配◼生产成本核算销售和分销（SD ）◼销售订单管理◼定价管理◼发货管理◼发票处理流程◼寄售业务项目管理（PS ）◼项目结构◼项目计划和预算◼项目核算◼项目结算生产计划（PP ）◼生产成本计划◼物料清单◼MRP ◼生产计划◼SOP设备维护（PM ）◼设备主数据◼预防性维护◼设备维修人力资源管理（HCM)◼员工个人管理◼时间管理◼培训管理◼招聘管理◼组织架构管理质量管理（QM ）◼质量计划◼质量文档◼质量检测◼质量控制售后服务（CS ）▪服务合同▪服务工单▪备品备件▪服务利润分析资产管理（AM ）文档管理（DMS ）数据仓库（BW ）企业门户（Portal ）工作流管理物料管理（MM ）◼采购合同◼采购管理◼库存管理◼供应商管理信息化建设架构示例5基于内存计算的实时ERP 平台（SAP ERP on HANA)采购仓储管理销售管理订单管理客户管理信用管理服务管理财务管理应收应付资产资金总帐生产管理计划排产采购计划库存/WMS 进度管理产品数据在制品管理齐套控制订单管理外协管理成本质量管理设备管理人力资源ＳＡＰ商务智能/决策支持系统SAP MES 系统及智能集成平台车间数据采集, 件次排程, 物料跟踪, 生产控制, 生产进度监控设备状态监控, 质量跟踪汇报OA日常办公系统待办事项管理业务签核管理CRM 销售管理营销管理售后服务移动业务项目管理项目计划，执行，核算Hybris 电商平台产品数据管理变更管理CRM 客户及经销商下单门户PLM 产品研发流程管理产品数据管理供应链管理EWM 仓储管理TM 运输管理销售管理需求▪CRM 中商机线索对应样品研发订单，试制配方留样，报价，订单下达，技术部查找打样BOM ，生产下达等，全部实现全流程协同，并随时追溯▪通过CRM 的客户商机自动在ERP 中产生内部订单，用来收集与该商机相关的所有打样成本及销售费用▪销售订单与样品订单相关联SAP CRM接触销售商机管理SAP ERP…内部成本核算订单客户认可样品阶段财务核算成本/利润中心会计总账打样单1BOM 1BOM N打样单N研发打样工单报价签约…订单下达生产计划生产执行交货商机管理流程样品数据库技术部校核该订单对应样品BOM营销管理询报价计划合同/订单生产交付售后服务商机管理销售计划管理合同管理发运请求营销管理客户售后服务SAP CRM 系统SAP ERP 系统主数据：客户、产品、价格、销售组织▪业务数据：计划、合同、发运请求/订单、库存、结算等▪客户、产品、销售数据分析SAP ERP 与CRM 基于同一技术平台运行，具有内在集成性，无需大量接口开发实现集成样品试制管理订单追踪生产计划与执行供应链交货应收账款管理销行信用制管理销售管理需求▪SAP 完全满足以订单为主线的全流程业务追踪▪以多种视角，随时跟踪订单状态，物流状态，及财务回款状态等▪SAP ERP 与CRM 基于同一技术平台运行，具有内在集成性，系统已经内置了ERP 与CRM 的主数据及业务流程集成表。
SAP解决方案范文
SAP是一个社会和技术系统的复合概念，它是一个强大的商业套件，是用于管理多种商业运作的应用程序。
它被广泛用于世界各地的企业，几乎所有的大型公司都使用SAP来管理其财务操作。
全球最大的ERP（企业资源规划）解决方案是SAP，它是为大型企业设计的，旨在支持企业运营的所有地方，并帮助实现这些活动之间的最优化集成。
SAP有一些不同的产品可供使用，所有这些产品的目的都是帮助客户更好地管理其业务，节约成本，提高效率和可靠性。
在SAP的核心产品中，如SAP ECC，SAP BW，SAP CRM，SAP SCM，SAP SRM，SAP PLM，SAP FICO，SAP HANA，SAP BPC和 SAP BusinessObjects BI等。
SAP的解决方案可以帮助组织从多个方面实现其企业管理目标：
-以企业级的方式管理企业的资源，包括人力资源，财务，贸易，质量，生产和库存管理，以及其他相关管理。
-基于Web的报告系统，可以提供企业决策者的及时，准确和可靠的信息。
-基于Web的全球客户对接，可以与客户进行实时通信，分享信息和从而改进客户体验。
-在市场营销，销售，服务和支持活动的支持。
-管理企业的运营，从而更好地满足客户的需求，实现盈利目标。
这些来自SAP解决方案的功能可以极大地帮助企业实现他们的经营目标。
About the T utorialSAP Customer Relationship Management (SAP CRM) is key component of SAP Business Suite and it is used not only to add ress an organization’s short term goals, but it also helps in reducing cost and increase the decision making ability by defining future strategy. SAP CRM also helps in achieving differentiated capabilities to compete effectively and to meet long term objectives.This is a fundamental tutorial that covers the basics of SAP CRM and how to deal with its various components and sub-components.AudienceThis tutorial has been prepared for those professionals who wish to learn the basics as well as the refinements of SAP CRM and execute it in practice.The SAP CRM system is used to support all customer focused business areas like service, marketing, sales, etc. It is also implemented for different customer interaction channels, such as Interaction Centers, Internet, and mobile for E-Commerce.This tutorial is planned to make the reader at ease in getting started with the SAP Customer Relationship Management and its several other utilities.PrerequisitesIt is an uncomplicated and simple tutorial which the readers can easily understand. The conceptions are explained here with a basic knowledge of how a company or an organization deals with its CRM System. However, it will help if you have some prior exposure to customer service, assistance related to sales, complaint handling and other related activities.Copyright and DisclaimerCopyright 2018 by Tutorials Point (I) Pvt. Ltd.All the content and graphics published in this e-book are the property of Tutorials Point (I) Pvt. Ltd. The user of this e-book is prohibited to reuse, retain, copy, distribute or republish any contents or a part of contents of this e-book in any manner without written consent of the publisher.We strive to update the contents of our website and tutorials as timely and as precisely as possible, however, the contents may contain inaccuracies or errors. Tutorials Point (I) Pvt. Ltd. provides no guarantee regarding the accuracy, timeliness or completeness of our website or its contents including this tutorial. If you discover any errors on our website or inthistutorial,******************************************T able of ContentsAbout the Tutorial (i)Audience (i)Prerequisites (i)Copyright and Disclaimer (i)Table of Contents .................................................................................................................................... i i 1.SAP CRM – INTRODUCTION . (1)SAP CRM – Overview (1)Features of SAP CRM (2)2.SAP CRM – ARCHITECTURE (3)Installable Components of SAP CRM (4)Content Types (5)3.SAP CRM – CAPABILITIES (7)4.SAP CRM – INTEGRATION WITH SAP SD (9)Maintaining Divisions in CRM (9)Define Divisions and Distribution Channels for CRM (10)Define Combination of Distribution Channels and Divisions (10)5.SAP CRM – GUI (12)6.SAP CRM – WEBCLIENT UI (14)How to Login to SAP CRM WebClient? (14)WebClient UI Components (16)Header Area (17)Navigation Area (19)Work Area (20)Overview Pages (22)7.SAP CRM – WEB UI CONFIGURATION (24)Configuration of the Navigation Bar (27)8.SAP CRM – SALES (33)CRM Sales Channels and Functions (33)SAP CRM – Sales Functions (33)9.SAP CRM – ACCOUNT PLANNING (35)Key Features of Account Planning (35)General Data in Account Planning (35)10.SAP CRM – ACTIVITY MANAGEMENT (39)Activity Management for Employees (40)11.SAP CRM – OPPORTUNITY MANAGEMENT (41)Classification in Opportunity Management (41)Opportunity Hierarchy (42)What is a Lead in SAP CRM? (43)12.SAP CRM – QUOTATION AND ORDER MANAGEMENT (44)Activity Management for Quotation (44)13.SAP CRM – OUTLINE AGREEMENTS (46)Availability Check (47)14.SAP CRM – TAXES (48)Rebate Processing in CRM Sales (49)15.SAP CRM – MARKETING (51)SAP CRM – Marketing Overview (51)16.SAP CRM – MARKETING PLANNING (53)17.SAP CRM – MARKETING CALENDAR (56)Setting up Views in Marketing Calendar (58)18.SAP CRM – CAMPAIGN MANAGEMENT (60)Campaign Execution (60)19.SAP CRM – SERVICE (61)20.SAP CRM – SERVICE REQUEST MANAGEMENT (64)Service Tickets (64)Service Requests (65)Service Tickets Vs. Service Requests (68)21.SAP CRM – SERVICE CONTRACTS (70)What Does a Service Contract Include? (71)22.SAP CRM – SERVICE ORDER MANAGEMENT (75)Complaints and Returns Management (75)Workflow and Escalation Management (76)Warranty Claim Services (77)23.SAP CRM – INTERACTION CENTER (79)Key Functions of SAP CRM IC (79)Interaction Center Agent Functions (79)Interaction Center Components (80)24.SAP CRM – IC PROFILES & CONFIGURATION (82)Integration of SAP CRM IC (84)IC Manager Profile (85)25.SAP CRM – PRODUCT MASTER (87)Product Information in Product Master (87)Product Relation / Linkages (88)Categories and Hierarchies (91)26.SAP CRM – BUSINESS TRANSACTIONS (92)Business Transaction Types and Categories (92)Business Transaction Functions (96)27.SAP CRM – PRICING (98)Pricing Process (99)Pricing Condition (101)Pricing in CRM WebClient (103)28.SAP CRM – BILLING (106)Billing Documents in a CRM WebClient (106)29.SAP CRM – WEB CHANNEL (111)B2B Scenario (111)B2C Scenario (113)SAP CRM 1 SAP CRM is one of the key modules in an organization which deals with handling customers effectively and efficiently. In t oday’s competitive market environment, it is necessary that companies make changes in a dynamic environment and take care of all the key activities related to customer service.SAP Customer Relationship Management is known as integrated customer relationship management module by SAP that helps any organization to achieve their business goals and allows them to perform all Customer Relationship tasks efficiently. CRM is one of the key components for making business strategy for medium and large scale organizations and it also helps in understanding the customers, their needs and customer service effectively.SAP CRM is part of SAP ERP (Enterprise Resource Planning) business suite and is used to implement customize business processes related to Customer Relationship management CRM and to integrate with SAP and non –SAP systems. SAP CRM allows an organization to achieve customer satisfaction by meeting the service expectation and providing products required by customers.SAP CRM – OverviewSAP Customer Relationship Management (SAP CRM) is key component of SAP Business Suite and it is used not only to address an organization’s short term goals , but also helps in reducing cost and increasing decision making ability by defining future strategy. It also supports in achieving differentiated capabilities to compete effectively to meet long term objectives.SAP CRM includes the following sub modules that support key functions of the Customer Relationship Management:∙SAP CRM Sales ∙SAM CRM Marketing ∙SAP CRM Analytics ∙SAP CRM Service ∙SAP CRM Web Channel (E Marketing, CRM Mobile, etc.) ∙SAP CRM Interaction Center IC ∙ SAP HybrisSAP CRM provides you with several benefits, some of which are:∙ It allows you to use cross-industry and industry-specific end-to-end business processes.∙You can use flexible and process-based deployment options.1.SAP CRM ∙It provides you an open adaptable technology platform powered by SAP NetWeaver.Note: With the acquisition of Hybris, SAP CRM Web Channel is no longer in use. All the companies that has CRM Web Channel WCEM license that is valid till Dec 2020 and SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs. Features of SAP CRMSAP CRM is one of the key component of SAP Business Suite to manage customer relationship related activities. It is used to support all customer focused business areas like service, marketing, sales, etc.This SAP CRM is implemented for different customer interaction channels, such as Interaction Centre, Internet, and mobile for E-Commerce.It has one component known as CRM Analytics that allows an organization to analyze all the information related to ley tasks associated with customer management and use this analytical information for decision making and defining future strategy by providing customers the products that they need, quality of service, assistance in sales related activities, complaint handling etc.CRM Version History∙SAP CRM 2008 (7.0) released in 2009 as part of SAP Business Suite 7.0.∙SAP CRM 2007 (6.0) released in 2007.∙SAP CRM 2006 (5.0) released in 2005.2SAP CRM 3SAP CRM consists of various components that allow you to integrate the CRM module with other SAP and non-SAP modules, internet, mobile devices like smartphones, tablets, and enterprise portal.In the center, it has SAP CRM server which has sub components like: ∙CRM Enterprise Functions ∙ CRM MiddlewareThen there are adapters to communicate with hand held devices and internet. The SAP ECC/R3 system is used for backend, SAP BI system is used for analytical reporting and SAP SCM is used to enhance the capabilities of SAP CRM module.You can also see the SAP CRM architecture and all its listed key components in the following image:∙SAP ERM Server (CRM Enterprise, CRM Middleware, Adapter) ∙SAP ECC as backend system ∙SAP BI for Analytical Reporting ∙SAP SCM ∙Mobile and hand held devices ∙Internet ∙ Enterprise Portal2.SAP CRM4Installable Components of SAP CRMThere are various components that get installed with SAP CRM and provide a large set of functionalities to manage customer relationship.∙CRM Core: This includes the components that are mandatory for CRM system landscape, which includes: ∙o CRM Application Server ABAPo CRM Application Server JavaoSAP GUI and∙CRM Web Client UI.∙CRM Mobile Components: This component is used for a mobile system landscape.∙CRM Handheld Integration: This component is used for CRM handheld integration.Workforce DevelopmentStandalone Components: These components are used to provide additional functionalities. They are optional components shown at the time of installation.Application System:This contains OLTP backend system, BI in NetWeaver, SAP SCM and SAP SRM server.SAP Solution Manager: This is one of the key components for SAP CRM implementation.Content T ypesDifferent content types are available for different components. For example: Content for System landscape directory.The installation program SAPinst can install the CRM Application Server ABAP, CRM Application Server Java and the underlying SAP NetWeaver Application Server in a single installation run. CRM Application Server ABAP and CRM Application Server Java can run in one system using the same database.You can also install the CRM Application Server ABAP and CRM Application Server Java in separate systems.56SAP CRM7The SAP CRM components provide different capabilities. SAP CRM is a complete software suite and is part of the SAP Business software.CRM CoreThe core functions in SAP CRM are provided by CRM Application server ABAP and CRM Application server Java. You can further enhance the core functions by adding other software units. CRM Application server and Java application server enables you operate large range of business processes.To enhance the capabilities, you can add other software like CRM Mobile application to enable use of marketing, sales and service functionalities in offline mode or use of Business Intelligence SAP NetWeaver for analytical reporting.The SAP CRM Application server ABAP consists of the following components:∙ SAP CRM ABAP 6.0 ∙ SAP AP 7.00∙ SAP WEB AS 7.00 (SAP NetWeaver 7.0 Application Server ABAP) ∙SAP CRM UIF 6.0SAP CRM Application Server Java consists of the following components:∙ SAP JAVA data dictionary 5.0 ∙ CRM IPC Mobile 6.0 ∙ CRM IPC MOBILE 6.0∙ CRM JAVA APPLICATIONS 6.0 ∙ CRM JAVA COMPONENTS 6.0 ∙ CRM JAVA WEB COMPONENTS 6.0 ∙ SAP SHARED JAVA APPLIC. 6.0 ∙ SAP SHARED JAVA COMPONENTS 6.0 ∙ SAP SHARED WEB COMPONENTS 6.0 ∙TEALEAF 4.5 (Optional)The SAP NetWeaver Application Server Java consists of the following component:∙SAP WEB AS 7.00You can easily differentiate between CRM core Java components and CRM core non Java components. For a few business processes, you don’t need CRM Application server Java components as they can run on Application Server ABAP components.You should have SAP Core with CRM Java Components (JCRM) for the following business scenarios in SAP CRM:3.SAP CRM CRM Web Channel WCEM: Business scenarios in which you want to use the product configuration. For example: the business process Sales Order Processing in CRM.User Interfaces: The CRM web client is an integrated, clearly arranged web based user interface. You can perform the following functions in the user interface: ∙Clearly arranged page layout∙Flexible and easy-to-use interface configuration∙Toolbar for functions∙Terminology that is suited to the new user interface∙Simple and intuitive navigation∙Easy-to-use personalization∙Enhanced search concept∙Access online help and tutorialsCRM Web Client is based on a web browser, so you would need to install a web browser on the client side. The CRM Web Client is fully based on the CRM Application Server ABAP using Business Server Page (BSP) technology. On the server side, the CRM Web Client is based on a multilayer architecture:∙Presentation Layer∙Business Object Layer∙At the top CRM Web Client UI8SAP CRM9The SAP ECC and CRM are closely integrated with each other and they have to be synchronized in some configurational areas like Sales, Customer master records, Organizational model, etc.Example: An organization model defines the sales area you should use in CRM and check in SAP ECC system. Sales area contains the following components:∙ Sales Organization ∙ Distribution channel ∙DivisionsYou download the data from sales area to ECC system and this is performed when you configure the CRM module. You need to verify the configurational data in ECC before setting up in the CRM.Maintaining Divisions in CRMYou can select if you want to work with divisions in SAP CRM. When you are using CRM with ECC, there is a need to maintain a dummy division or you can also use a header division in CRM so that dummy division for data transfer is not required.Go to CRM -> Master Data -> Organizational Management -> Division Settings -> Define Use of Division and Dummy Division.If you don’t want to define a division in CRM, you can select the check box – “Division not act”. In this case , you would need to enter a dummy division. The division that you enter in this window should be available in the ECC system.To use this division at header level in business transactions in CRM, you can select the indicator- “Header Div Act”.4.Define Divisions and Distribution Channels for CRMYou can also define divisions for CRM in addition to divisions copied from the ECC system. If your CRM system is standalone, then divisions are maintained manually.To define division in CRM, go to CRM -> Master Data -> Organizational Management -> Division Settings -> Define Divisions.In a similar way, you can define distribution channels in Organizational Management as well.Go to CRM -> Master Data -> Organizational Management -> Organizational Data for Sales Scenarios -> Define Distribution Channels.Define Combination of Distribution Channels and DivisionsYou can also define combinations of distribution channels and divisions that can be assigned as attributes to the sales organization to define a sales area.To define a combination of division and distribution channel, go to CRM -> Master Data -> Organizational Management -> Organizational Data for Sales Scenarios -> Define Combination of Distribution Channel and Division1011SAP CRM12The SAP GUI is a front-end tool and is used for system administration and customization in SAP Implementation guide (IMG). There are a few administration tasks and transactions which are available in SAP GUI and are accessible from SAP Easy access. Some of these transactions available in SAP Easy access are discussed below.CIC0: Customer Interaction Center5.SAP CRM COMMPR01: Maintain Products13SAP CRM14SAP GUI is used to perform administration tasks in SAP CRM. To perform customization and configuration of CRM activities, a client tool is recommended by SAP which is known as SAP CRM WebClient User Interface.How to Login to SAP CRM WebClient?You can login to SAP CRM WebClient via SAP GUI. To open the login window, you can use the following transaction code: T-Code: CRM_UI and press Enter.If nothing happens, it shows that you are using an older version of SAP CRM.6.Once you click allow, you will see the following screen with login details.Use Transaction code: BSP_WD_CMPWB and enter the name in the Component field and click Execute.15When you click Execute, you will see the login screen of CRM WebClient UI. Enter the user name and password to login.WebClient UI ComponentsThis SAP CRM WebClient is used to access only those applications for which a user role is assigned and have the authorization. In case there is a user with a single role added to his profile he/she can only login with that role and does not get an option to select the role on the login page.When there are multiple roles assigned to a user, he/she can select one of the available roles in order to log-in to the CRM Web UI.SAP CRM WebClient is divided into three parts, which are:∙Navigation bar∙Header Area∙Work AreaThe entire frame in UI WebClient is known as the Navigation bar. You can navigate to different pages in this Navigation bar. The Header area is at the top and contains the system links, work area title, saved searches, history, etc.16The Work area is a place where changes happen with user actions and where user works. The work area also contains work center groups, overview pages, email inbox, etc.The following is a list of all the components in a SAP CRM WebClient UI: ∙Header and Navigation bar∙Home page∙Work center page∙Search page∙Overview page∙Edit page∙Edit list page∙Search help dialog box∙Value help dialog box∙Personalization dialog box∙Freestyle application pageHeader AreaThe Header area is at the top and its position is fixed in the SAP CRM Web Client. You can also set its height in the CRM as per your requirement.The following are the components that are present in the Header area: ∙System Links in sequence∙Work Area Title∙Page History∙Saved Searches17SAP CRMEnd of ebook previewIf you liked what you saw…Buy it from our store @ https://18。
SAP行业解决方案简介随着科技的不断发展，企业在管理和运营方面面临了许多挑战。
SAP（System Applications and Products in Data Processing）是一家专门提供企业级解决方案的德国软件公司。
SAP凭借其全面的产品组合和卓越的技术服务，为各行各业的企业提供了全面的解决方案。
本文将介绍SAP的行业解决方案和它们在企业中的应用。
SAP的行业解决方案SAP为不同行业的企业提供了一系列定制化的解决方案。
这些解决方案涵盖了各个方面，包括供应链管理、人力资源管理、财务管理等。
以下是一些常见的行业解决方案：1. 零售业解决方案SAP的零售业解决方案为零售企业提供了全面的业务管理工具。
该解决方案包括库存管理、销售分析、客户关系管理等功能。
通过使用SAP的零售业解决方案，零售企业可以更好地管理供应链，提高库存效率，提升销售业绩。
2. 制造业解决方案制造业是一个复杂的行业，需要管理大量的资源和流程。
SAP的制造业解决方案可以帮助制造企业更好地管理其生产、供应链和销售流程。
该解决方案提供了集成的生产计划、质量管理和售后服务功能，帮助企业提高生产效率和产品质量。
3. 金融服务解决方案金融服务行业面临着复杂的监管和风险管理挑战。
SAP的金融服务解决方案为银行、保险公司等金融机构提供了全面的业务管理工具。
该解决方案包括资本市场、风险管理、客户服务等功能，帮助金融机构提高业务效率和客户满意度。
4. 医疗保健解决方案医疗保健行业对于数据的管理和安全要求非常严格。
SAP 的医疗保健解决方案可以帮助医疗机构更好地管理患者信息、医疗资源和财务数据。
该解决方案提供了集成的电子病历、医疗资源调度和财务管理功能，帮助医疗机构提高工作效率和患者满意度。
应用案例以下是一些企业在使用SAP行业解决方案方面的成功案例：1. 麦当劳麦当劳是全球最大的快餐连锁企业之一。
麦当劳选择了SAP的零售业解决方案来管理其全球供应链和销售活动。
