酒店常用英语对话及词汇

酒店英语常用语请问您贵姓？对不起，请您重复一次好吗？May I have your name？/Would you give me your name I beg your pardon ( Pardon , please )请拼出客人的名字好吗？How to spell the guest’s name please对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I’m very sorry. I can’t hear clearly,. Could you call it again4．能告诉我客人是哪里人吗？Would you tell me where the guest comes from5．能告诉我客人是哪间公司的吗？Would you tell me which company the guest is from6 . 对不起，我们在酒店的名单上找不到客人的名字。

I ‘m sorry. We can’t find the guest name on our hotel list.7 . 介意我把电话转接到接待处让他们为您查一下，好吗？Would you mind connecting the line to reception to check it8. 我再帮您查一下，请稍等。

I will check it for you again. Just a moment please.9 . 很抱歉，让您久等了。

I am sorry to have kept you waiting.10 .请您重复一遍您说的，好吗？Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点），好吗？Could you speak more slowly (loudly)12. 请稍等，我将为您转接。

Wait a moment, please. l will connect/transfer it for you.13. 您好，先生。

酒店英语口语实例大全以下是酒店英语口语的常用实例，供参考。

1. Good morning, how can I assist you?早上好，我能为您做些什么？2. Do you have a reservation?您有预订吗？3. How many nights will you be staying with us?您将在这里住几晚？4. What type of room are you interested in?您对哪种类型的房间感兴趣？5. We have a deluxe room available. Would you like to see it? 我们有一间豪华房空着。

您想看看吗？6. Can I have your name and contact information, please?请告诉我您的姓名和联系方式，好吗？7. How will you be paying for your stay?您将如何支付住宿费用？8. We accept credit cards, cash, and bank transfers.我们接受信用卡、现金和银行转账。

9. Is there anything else I can help you with?还有其他我可以帮助您的吗？10. Enjoy your stay with us!祝您在我们酒店住得愉快！11. Check-out time is at 12:00 noon.退房时间是中午12点。

12. Could you please sign the registration form?请您在登记表上签名好吗？13. Here is your room key and breakfast voucher.这是您的房间钥匙和早餐券。

14. If you need anything, don't hesitate to call the front desk.如果您需要什么，请随时打电话给前台。

酒店常用英语口语交流酒店作为旅行中不可或缺的重要场所，英语口语在酒店交流中显得尤为重要。

掌握一些常用的酒店英语口语可以帮助我们更顺畅地与酒店工作人员进行交流，提高入住体验。

下面是一些常用的酒店英语口语，希望对大家在旅行中有所帮助。

预订房间•Can I make a reservation?我可以预订吗？•I would like to book a room.我想订一个房间。

•I’d like to book a double room for two nights.我想订一个双人房间，两晚。

•Is breakfast included?早餐包括在内吗？•How much does the room cost per night?每晚房间多少钱？•Do you have any rooms available for tonight?今晚有空房吗？入住•I have a reservation under the name of [name].我有一个预订，名字是[name]。

•Do you have a reservation?你有预订吗？•Can I see your ID, please?请出示您的身份证。

•Here is my passport.这是我的护照。

•Could you please fill out this form?您可以填写这张表格吗？•What time is check-out?退房时间是几点？服务•Could you bring me some more towels, please?请给我带些毛巾。

•The air conditioner is not working.空调坏了。

•Is there a restaurant in the hotel?酒店有餐厅吗？•What time does the restaurant open/close?餐厅何时开/关门？•Could you help me call a taxi?你能帮我叫辆出租车吗？•I need some extra pillows.我需要额外的枕头。

酒店英语口语100句1.Good morning, I have a reservation. 我好，我有预订。

2.What time is check-in? 什么时候可以入住？3.Can I see some identification, please? 请出示证件。

4.How much is the room per night? 一晚房费多少？5.Is breakfast included? 早餐包括在内吗？6.Could you please give me a wake-up call at 7 am? 能请您在早上7点叫我起床吗？7.Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？8.Can I have some extra pillows? 能给我一些额外的枕头吗？9.My key card isn’t working. 我的门卡不好用了。

10.What time is check-out? 退房时间是什么时候？11.Can I have a late check-out? 我能晚些退房吗？12.Is there a gym in the hotel? 酒店里有健身房吗？13.Do you have a pool? 有游泳池吗？14.I would like to book a massage. 我想预订一次按摩。

15.Are pets allowed in the hotel? 酒店允许宠物入住吗？16.Can I have a non-smoking room? 能给我一个非吸烟房间吗？17.Can you recommend a good restaurant nearby? 你能推荐附近的好餐厅吗？18.How do I get to the nearest subway station? 怎么去最近的地铁站？19.What time does the hotel restaurant open forbreakfast? 酒店餐厅早餐几点开始供应？20.Can you call a taxi for me? 能帮我叫一辆出租车吗？…97.The air conditioning in my room is not working. 我房间的空调坏了。

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。

3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。

7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。

14、please pay RMB300 as deposit请支付300元作为押金。

15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。

酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。

为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。

2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。

基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。

我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。

您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。

您的房间号码是XXX。

•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。

酒店英语交流用语之Hotel英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几desk 书桌bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单酒店英语之交流用语----预订酒店英语（开房必备）Dialogue Aa:Good morning.Hilton Hotel. May I help you?b:Good morning.Have you got any vacancies for the nights of 12th and 13th.I'd like to make a reservation for the two nightsa:All right .Single or double-room?b:Double-room please.a:Yes.we have a double -room available.b:Is that with or without bath?a:It's a room with shower and toilet ,sir.b:That sounds fine. Is there an air conditioner?a:Yes,but of course.b:How much will it be for one night?a:Let me see.A double-room $800 per night.b:Does that include breakfast?a:Yes.that includes a continental breakfast and a morning newspaper.b:Do you accept VISA?a:Yes, we do, what time will yo be arriving?b:I should be there aroud 5:30 p.m on the 12th.a:Ok, sir ,Could I take your name and contact numb er, please?b:Yes,It's John Smith.It's New York 456-122a:Could you spell that, please?b:J-o-h-s-m-i-t-h.a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.b:That's right.Thank you.a:Thank you sir. Good-bye.酒店英语交流用语之餐厅点餐英语用语点菜就餐的次序：找桌子看菜单点菜付钱离开Have you got a table for two, please?请问您有两个人的桌子吗？Have you booked a table?您预定餐桌了吗？Have you made a reservation?您预定了吗？smoking or non-smoking?吸烟区还是非吸烟区？Would you like something to drink?您想喝什么？Would you like to see the menu?您需要看菜单吗？Language Notes 三言两语点菜就餐的典型次序是：找一张桌子坐下－看菜单－点菜－付钱－离开。

出国英语：酒店餐厅常用英语词汇与句型出国旅行，品尝当地美食是必不可少的乐趣之一，因此，学好酒店餐厅常用英语有助于寻求美味菜色哦。

赶紧跟着小编学习酒店餐厅常用英语说法，表达自己喜好，让自己吃得地道满足！常用点餐词汇：salad 沙拉cold dish 冷菜meat 肉soup 汤dessert 甜点Western buffet 西式自助餐Serving Dishes 餐中服务menu 菜单dinner 晚餐wine list 酒单Frence red wine 法国红酒book a table 预定餐桌bill 账单常用点餐句型：Are there any inexpensive restaurants near here?这附近是否有价位不贵的餐厅？I'd like to have some local food.我想尝试一下当地食物。

Do I need a reservation?我需要预约位子吗？How long is the wait?我们大概需要等多久？May I have a menu, please?请给我菜单。

What kind of wine do you have?餐厅有那几类酒？Well done (medium/rare), please.全熟（五分熟/全生）。

By the way. Can we have a table by the window?顺便，我们可以要一张靠近窗口的桌子吗？I can have the check, please.结帐。

常用点餐对话示例：A：Good evening, sir. Here's your menu.先生，晚安。

这是菜单。

B：OK. Give me a minute to look it over, please.好。

给我几分钟，让我看一下。

A：Take your time. I'll be with you in a moment.您慢慢看。

【导语】如何让新来的⼩伙伴快速上⼿也是酒店各部门培训员的重要任务，今⽇分享酒店前台常⽤基础英⽂。

以下内容由整理发布，欢迎阅读参考！更多相关讯息请关注！01预订 reservations1、Good evening, XX Hotel, Reception, how may I help you? / What can Ido for you?晚上好，XX酒店，总台，需要帮忙吗？2、What kind of room would you like to book?您要什么样的房间呢？3、We have single rooms ,double rooms, business, deluxe suites and a presidential suite.我们有单⼈房、双⼈房、商务套房、豪华套房和总统套房。

4、What kind of room do you want? And for when?您想订什么房间？什么时候要？5、Forwhat dates, please?什么⽇期的？6、Wait a moment, please. Let me check the recent reservations.请稍等⼀下，让我查⼀下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a room available?请稍等，我查⼀下是否有空房？8、Yes, we do have a single room for tomorrow.我们明天有单⼈房。

9、I′m sorry, but we′refully booked for single rooms. Would you like to have a double room?很抱歉，单⼈房全部预订出去了。

双⼈房可以吗？10、I′m sorry, but the hotel is full on that date.很抱歉，但那天，酒店客满。

酒店常用英语口语1. 预订房间（Room Reservation）1.1 询问预订房间的可用性（Checking Room Availability）•Guest: Good morning/afternoon/evening. I would like to make aroom reservation.•Front Desk Clerk: Good morning/afternoon/evening. How may I assist you?•Guest: Could you please tell me if there are any rooms available for [date]?•Front Desk Clerk: Yes, we have a few rooms available on that date. How many nights will you be staying?•Guest: I will be staying for [number of nights].1.2 询问房间类型和设施（Asking about Room Types and Amenities）•Guest: What types of rooms do you have?•Front Desk Clerk: We offer single rooms, double rooms, suites, and executive rooms.•Guest: Could you please tell me about the amenities in the rooms?•Front Desk Clerk: All our rooms come with free Wi-Fi, a flat-screen TV, air conditioning, and a mini-bar.1.3 询问价格和支付方式（Asking about Price and Payment Methods）•Guest: How much does a [room type] cost per night?•Front Desk Clerk: The price for a [room type] is [price] per night.•Guest: Do you accept credit cards?•Front Desk Clerk: Yes, we accept all major credit cards.1.4 确认预订（Confirming the Reservation）•Front Desk Clerk: May I have your name, please?•Guest: My name is [guest’s name].•Front Desk Clerk: Thank you, Mr./Ms. [guest’s name]. Your room has been reserved for [number of nights] from [date].2. 办理入住（Check-in）2.1 登记入住（Registration）•Guest: Hi, I have a reservation under the name of [guest’s name].•Front Desk Clerk: Good [morning/afternoon/evening],Mr./Ms. [guest’s name]. Could you please provide me with your ID or passport?•Guest: Sure, here it is.•Front Desk Clerk: Thank you. I’ll just need your signature here. Here is your room key. Your room number is [room number].2.2 询问服务和设施（Inquiring about Services and Facilities）•Guest: Could you please let me know the breakfast timings?•Front Desk Clerk: Breakfast is served from [time] to [time] in the restaurant on the ground floor.•Guest: Are there any fitness facilities in the hotel?•Front Desk Clerk: Yes, we have a fitness center on the second floor. It is open from [time] to [time].2.3 确认退房时间（Confirming the Check-Out Time）•Guest: What time is the check-out?•Front Desk Clerk: The check-out time is at [time] tomorrow. If you need a late check-out, please let us know in advance.3. 服务请求（Service Requests）3.1 请求叫醒服务（Requesting Wake-up Call）•Guest: Can I request a wake-up call for [time] tomorrow morning?•Front Desk Clerk: Certainly, sir/madam. We will make sure to give you a wake-up call at [time].3.2 请求额外的毛巾和床上用品（Requesting Extra Towels and Bedding）•Guest: Could I have some extra towels and bedding, please?•Front Desk Clerk: Of course, sir/madam. We will have them delivered to your room shortly.3.3 请求清洁服务（Requesting Housekeeping Service）•Guest: Can I request housekeeping service for my room?•Front Desk Clerk: Certainly, sir/madam. Our housekeeping staff will be there shortly to clean your room.4. 结账（Check-out）4.1 结账（Settling the Bill）•Guest: I would like to check out and settle my bill.•Front Desk Clerk: Sure, sir/madam. Please let me check your room’s minibar and make any necessary additions to your bill.•Guest: Here is my credit card for payment.4.2 寄存行李（Luggage Storage）•Guest: I need to store my luggage for a few hours after check-out.•Front Desk Clerk: Not a problem, sir/madam. We have a luggage storage facility near the reception desk.4.3 感谢与告别（Expressing Gratitude and Goodbye）•Front Desk Clerk: Thank you for choosing our hotel. We hope you had a pleasant stay.•Guest: Thank you for the excellent service. I had a wonderful stay. Goodbye!以上是关于酒店常用英语口语的文档，希望对您有所帮助！。

重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up 常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。

目录酒店部门名称NAME OF HOTEL’S DEPARTMENTS (2)英语之交流用语 (4)欢迎、问候用语 (4)征询和指路用语 (5)餐饮服务业英语口语大全 (6)餐厅常用语 (6)饭店英语交流用语.销售用语 (9)宾馆客房服务英语口语对话 (12)酒店日常服务英语用语 (13)住宿篇 (15)生活篇 (16)酒店简明英语全集BASIC ENGLISH FOR HOTEL SERVICE (17)酒店基础口语:得体的回答 (25)一些酒店服务中常用的回答用语 (25)酒店常用英语口语 (27)服务常用英语口语 (27)入住酒店常用英语口语 (28)酒店英语口语汇总 (32)酒店常用英语口语100句 (35)酒店总机英语口语 (41)总机电讯服务常用英语词汇 (42)酒店订房常用英语 (44)订房常用英语 (44)酒店预订房间英语情景对话 (45)客房预订 MAKING A RESERVATION (46)酒店前台接待处常用英语 (50)前台常用英语 (50)常用口语(1) (58)常用口语(2) (61)酒店处理投诉常用英语 (65)酒店商务中心英语口语 (68)酒店部门名称Name of Hotel’s DepartmentsAccounting Department 财务部Night Club 夜总会Lobby bar 大堂吧Music bar 音乐吧Beauty salon 美容中心Business centre 商务中心Cashier’s 收银处Chinese restaurant 中餐厅Coffee shop 咖啡厅Engineering department 工程部Food and beverage department 餐饮部Front office reception 前台办公室Housekeeping department 客房部Laundry 洗衣部Recreation department 娱乐部Reservation 订房部Room service 送餐部Security department 保安部Human resource department 人力资源部Training department 培训部Western restaurant 西餐厅Executive Office 行政办公室Public& Sales department 市场推广部Function room 宴会厅Conference room 会议室中心主楼分布：First floor: reception/front desk 接待处/前台Business centre 商务中心F/O cashier 前台收银The paradise sauna 丽池芬兰浴Ticket counter 票务处Mayfair café美华阁啡厅Lobby 大堂Lobby bar 大堂吧Music bar 音乐吧Second floor: the celebrity night club 君豪夜总会F&B Reservation desk 餐饮预定台Third floor: Chinese restaurant 中餐厅Ritzy palace 富丽宫Four floor: fitness centre 健康中心Indoor swimming pool 室外泳池Snooker room 桌球室The stylist/beauty saloon 美容美发中心Operator 总机RHKJC-CIT Betting centre Guangzhou赛马会-投注宝服务中心fifth floor Excutive office 行政办公室Public& Sales department 市场推广部F&B office 餐饮部办公室Sixth floor card room 牌艺室英语之交流用语欢迎、问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。

(完整版)酒店常用英语汇总酒店常用英语汇总Introduction:English is widely used in the hospitality industry, especially in hotels. In order to provide excellent service to international guests, hotel staff need to be proficient in common English phrases and expressions. This article aims to provide a comprehensive compilation of commonly used English phrases in hotels, enabling hotel employees to effectively communicate with guests and provide a comfortable and pleasant stay.Arrival and Check-In:1. Greeting the guest:- "Good morning/afternoon/evening, welcome to [hotel name]. How may I assist you?"- "Hello, how can I help you today?"- "Welcome to [hotel name]. Do you have a reservation?"2. Asking for identification:- "May I have your passport/ID, please?"- "Could you please provide me with a valid form of identification?"3. Confirming the reservation:- "May I have your reservation details, such as your name and check-in date?"- "Could you please confirm your reservation, including your name and check-in date?"4. Providing information about the stay:- "Here is your room key. You are staying in room number [room number]."- "Breakfast is served from [time] to [time] in the restaurant on the ground floor."- "Our gym and swimming pool are located on the second floor and are open from [time] to [time]."Room Service:1. Taking room service orders:- "Good morning/afternoon/evening, this is [hotel name] room service. How may I assist you?"- "What can I get for you today?"2. Informing about food options:- "We have a variety of menu options available. Would you like to hear our recommendations?"- "Our specialties include [dish/food item] and [dish/food item]."3. Confirming the order:- "To confirm, you would like to order [dish/food item], [dish/food item], and [dish/food item], correct?"4. Asking for additional requests:- "Is there anything else you would like to add to your order?"- "Do you have any dietary preferences or allergies that we should be aware of?"Concierge Services:1. Assisting with transportation:- "Would you like us to arrange a taxi for you?"- "We can provide shuttle service to the airport. What time is your flight?"2. Recommending local attractions:- "If you're interested in sightseeing, we recommend visiting [attraction name]. It is known for its [describe attraction]."- "For shopping, we suggest you explore [shopping area]. It offers a variety of stores and boutiques."3. Offering assistance with reservations:- "Do you need any assistance in making dinner reservations?"- "We can help you with booking tickets for shows or events. Is there anything specific you're interested in?"Conclusion:In conclusion, mastering common English phrases is essential for hotel staff to deliver exceptional service to international guests. This compilationof commonly used English phrases in hotels serves as a valuable resource for hotel employees to effectively communicate with guests and ensure a pleasant and comfortable stay. By utilizing these phrases, hotels can create a welcoming environment and cater to the needs of their diverse clientele.。

酒店常用英语汇总一、预订酒店（Booking a Hotel）1.1 询问房间情况（Inquiring about Room Avlability）•Do you have any rooms avlable?•Is there a vacancy at your hotel?•What types of rooms do you have?•How much is a single/double room?1.2 询问价格和付款方式（Inquiring about Prices and Payment Methods）•How much does it cost per night?•Does the price include breakfast?•Are there any additional charges?•Do you accept credit cards?•Can I pay in cash?1.3 进行预订（Making a Reservation）•I would like to make a reservation.•I’d like to book a room for two nights.•Can I reserve a room for next week?•Is it possible to secure the reservation with a credit card?•Could you please send me a confirmation eml?二、办理入住手续（Checking In）2.1 预订确认（Confirming the Reservation）•I have a reservation under the name of [Your Name].•Could you please check if everything is in order?•I made a reservation for a single room.2.2 提供个人信息（Providing Personal Information）•Here is my passport/ID card.•I need to fill out a registration form.•Can I have a non-smoking room, please?•I prefer a room with a view.2.3 询问酒店设施（Inquiring about Hotel Facilities）•What time is breakfast served?•Is there a gym/pool in the hotel?•Can I use the Wi-Fi in my room?•Do you provide rport shuttle service?三、房间服务（Room Service）3.1 请求房间清洁服务（Requesting Room Cleaning Service）•Could you please clean my room?•Is it possible to have my room cleaned now?•I’d like fresh towels, please.3.2 请求额外的床上用品（Requesting Extra Bedding）•Can I have an extra pillow/blanket?•I need an extra set of towels.•May I have another duvet, please?3.3 呼叫前台（Calling the Reception）•Could you please connect me to the front desk?•I have a problem with the r conditioning in my room.•The TV in my room is not working.四、结账和退房（Checking Out）4.1 结账（Settling the Bill）•I would like to check out.•How much do I owe?•Can I pay in a different currency?•Could you please provide an itemized bill?4.2 验证房间状况（Verifying the Room Condition）•Could you please check the room to make sure everything is in order?•I didn’t consume anything from t he mini-bar.•There are no damages in the room.4.3 存放行李（Storing Luggage）•Can I leave my luggage here after checking out?•Is there a luggage storage service?•How long can you keep my luggage?以上为酒店常用英语汇总，涵盖了预订酒店、办理入住手续、房间服务以及结账和退房等方面的表达。

礼宾部常用英语及情景对话（中英文）重要词汇礼宾部concierge行李员/行李员门卫行李luggage/baggage行李架luggagerack行李箱行李箱司机导游电梯厕所机场火车站railwaystation商场shoppingcenter超市supermarket小费tip雨伞umbrella接送服务/豪华轿车服务行李托运行李早叫贵重物品易碎物品自助早餐一直往前走常用词汇前厅部接待处/前台接线员/服务中心商务中心售票处游泳池西餐厅中餐厅大堂吧lobbylounge/医务室clinicroom桑拿sauna/按摩massage/美容厅beautysalon多功能厅/会议室停车场parkinglot总经理/副经理[am]宾客关系主任guestrelationofficer[gro]主管director/领班supervisor楼层服务员roomboy/roomwaiter前台的接待员/维修工换钱明信片洗衣袋小心轻放handlewithcare/请勿倒立keeptopsideup常见句子aretheseyourbaggage?这些是您的行李吗？isthiseverything,sir？这是全部东西吗，先生？你觉得怎么样？/让我帮你拿行李。

我来帮您拿好吗？/让我来帮您拿吧。

ihopei'mnotdisturbingyou.我希望没有打扰您。

法官大人。

我马上就把它们带给你。

等一下，夫人。

我马上拿来。

thebellboywillshowyoutoyourroom,sir.先生，行李生会送您到房间的。

hereisyourroomkey.给您房间钥匙。

你可以把行李留在礼宾部。

你可以把行李放在礼宾部。

wouldyouliketocheckyourluggagehere?您要寄存行李吗？别担心，你的行李马上就到。

别担心，你的行李很快就会送到。

whenyoucheckout,pleasecallno.71andwe’llhelpyouwithyourluggageimmediately.如果您想退房，请拨打71，我们会立即帮您拿行李。

重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up 常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。

酒店常用外语500句1. 预订酒店和房间1.Do you have any avlable rooms?你们有空房吗？2.What is the rate for a single/double room? 单人间/双人间的房价是多少？3.How much is the room per night?每晚的房费是多少？4.Can I book a room for tomorrow night?我可以预订明天晚上的房间吗？5.I would like to book a room for two nights. 我想要预订两晚的房间。

2. 登记入住1.I have a reservation. My name is [Your name]. 我预订了房间。

我的名字是[你的名字]。

2.Can I see your passport/ID, please?请出示你的护照/身份证。

3.How long will you be staying?你打算住多久？4.Here is your room key.这是你的房卡。

5.The elevator is on the left/right.电梯在左边/右边。

3. 房间设施1.Does the room have a private bathroom?房间里有私人浴室吗？2.Is there r conditioning in the room?房间里有空调吗？3.Can I have a room with a view?可以给我一个朝向景观的房间吗？4.Is there a minibar in the room?房间里有迷你吧吗？5.Can I have extra pillows/blankets?我可以要求额外的枕头/毛毯吗？4. 服务需求1.Could you please send someone to fix the TV? 请派人来修理电视好吗？2.Can I get some more towels, please?可以再给我一些毛巾吗？3.I need an iron and ironing board.我需要一个熨斗和熨衣板。