Unit FourExercisesWord studyI. Match the word or phrase on the left with the statement on the right.credit a hotel accounting-office employee who provides financial services to the guests at the Front Desk 101.refund the amount of money the guest has in his account 52.deposit an employee in the accounting office of a hotel who checks the accuracy ofpostings on the guest accounts 93.verify a form with several parts that contains information about hotel guests and aplace to record charges and money paid 74.balance an amount of money that is paid into a bank account 35.guesthistory an accounting term for entering charges on the appropriate financial record 86.guest folio a sum of money that is given back to the guest 27.posting records of repeat guests, showing time of visits, the room occupied and lengthof stay, etc. 68.nightauditor an arrangement with the hotel that makes it possible for you to buy the services and pay for them later 19.cashier to make sure that something is correct 4StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.Cashiers provide financial services to the customers at the Front Desk, including receivingpayment for bills, making change, and exchange foreign currency.2.The cashier may also be responsible for other guest banking service, such as check cashing.3.Front Office cashiers have to handle different methods of payment.4.Some business guests request direct billing of the charges to the company for which the guestworks.5.The cashiers receive payments from guests and enter the final transactions on electronicequipment at the Front Desk.6.Prior to, or at the time of check-out, the cashiers must make sure that guest charges in thehotel are posted to the proper accounts.7.Night auditors examine Front Office accounting records for accuracy.8.Auditors track room revenues and compare these against occupancy figures.II. Cloze:incurred, expense, affirmative, cash, works, fall, contact, addition, settle, expedite,pose, departing, like, exchange, verify, takes, required, employees, nevertheless,beverageThe cashiers are the accounting office employees who have direct contact with the guests. In addition to settling accounts, they also make change, cash traveler’s checks or regular bank checks, and exchange foreign currencies. Posting on the room accounts are kept up-to-date in order to expedite the check-out procedure. Like the check-in procedure, it takes only a few moments, when the system works efficiently, for a guest to settle his bill. Nevertheless, the cashiers usually ask the departing guests if they have incurred any last-minute charges for the telephone or for food and beverage service. If the answer is affirmative, the cashier must verify the charge before presenting the final bill. The cashiers are often required to ask if the guest has turned in his key. Lost keys are an expense for the hotel; more seriously, they pose a threat to security if they fall into the wrong hands.Guided Writing and T ranslationI. Rewrite each following sentence in several simple sentences:1.They are located in the Front Office. They are related to many of the Front Office positions.They are in direct contact with the Front Office manager. The manager exercises controls ona day-to-day basis.2.These verification activities are completed during check-in. T hey help minimize the guest’scheck-out time. They may also significantly improve the Front Office’s ability to collectoutstanding account balances.3.Check-out and settlement also involve the creation of the guest history record. The recordwill become part of the guest history file.4.First and last impressions carry the most weight. This has been repeatedly stressed.5.The cashiers handle checkout. They are trained to inquire about very recent charges. Thesecharges may be unrecorded.6.There is the charge for the guest’s room. Some charges may result from the use of thetelephone, the laundry service, the restaurant, the room service, etc.II. T ranslate the following into Chinese:许多客人喜欢使用旅行支票，因为使用旅行支票比使用现金更安全。
