商务英语邮件模板
, 投诉
一般投诉
Project: [product or service received from company]
Main:
Dear [name]:
I'm writing to inform you of a problem we have had with your company. [description of the problem]. This has caused us some difficulties. [description of problems].
We must resolve this situation quickly. We suggest that you [suggested solution]. Please call me as soon as possible at [telephone number] so that we can discuss our options.
Sincerely,
[name]
[title]
[company name]
[telephone number]
投诉-产品有问题
Project: Order [order number]
Main:
Dear [name]:
On [date], we ordered [description of goods] from your company. When the shipment arrived on [date], we found a serious problem. [sentence describing problem]
We must resolve this quickly. Please call me as soon as possible at [telephone number] so that we can discuss our options.
Sincerely,
[name]
[title]
[company name]
[telephone number]
投诉-账户被超额扣款
Project: [product or service]
Main:
Dear [name]:
We recently purchased [product or service] from your company. When we received our invoice, we noticed that we had been overcharged. When we agreed to this purchase, we
were told that it would cost [expected price]. On the invoice, however, we were charged [price charged].
We need to address this error quickly. Please call me as soon as possible at [telephone number] to discuss our options.
Sincerely,
[name]
[title]
[company name]
[telephone number]
, 赞美
赞美-同事在项目中的表现
Project: [name of project]
Main:
[name],
I just wanted to tell you that I think that you did a great job on [project]. You worked hard and your ideas really helped us move the project along. I enjoyed working with you and I hope that we'll be able to work together again soon.
Thanks!
[name]
赞美-客户服务
Project: [description of service]
Main:
Dear [person or company]:
I'm writing to tell you how pleased we were with the service provided by your company. [sentence with example or detail of excellent service provided by the company] We were very impressed with your professionalism and will certainly keep you in mind for future needs.
Sincerely,
[name]
[title]
[company name]
[telephone number]
赞美-产品
Project: [name of product]
Main:
Dear [name or person or company]:
I am writing to tell you how much we like the [product] that we purchased from [name of
company]. We are especially impressed with [example of high-quality feature]. Please tell
everyone at [name of company] how happy we are with your product.
Sincerely,
[name]
[your title]
[company name]
[telephone number]
, 祝贺
祝贺-升职(正式)
Project: Your Promotion to [new job title]
Main:
Dear [name]:
Congratulations on your recent promotion to [job title]! [company name] made a wise decision. You have worked extremely hard and really deserve the promotion.
Please accept my best wishes for success in your new position.
Kind regards,
[name]
祝贺-升职(非正式)
Project: Your Promotion to [new job title]
Main:
[name],
I was really happy to hear about your promotion to [new job title]! You've done a great job
and really deserve this recognition.
Congratulations!
[name]
祝贺-私事
Project: Congratulations!
Main:
[name],
I just heard the good news about [event]. Congratulations! I wish you the very best!
[name]
, 文件
索取的文件
Project: The Document You Requested
Main:
Dear [name]:
You asked me to send you a copy of [name of document]. I've attached it to this email.
Please send a confirmation email when you receive it.
If you need any further information or have any questions, I'd be happy to talk with you.
Sincerely,
[name]
[title]
[company name]
[telephone number]
订购或采购单
Project: Our Order for [product or service being ordered]
Main:
To Whom It May Concern:
We are interested in purchasing [product] from your company. I've attached our order to
this email. Please send a confirmation email when you receive it.
If you need any further information or have any questions, please contact me.
Sincerely,
[name]
[title]
[company name]
[telephone number]
发票
Project: Your Order [order number]
Main:
Dear [name]:
Thank you for your order. We have shipped it and you should receive it by [date]. The invoice for your order is attached to this email. Please send a confirmation email when you
receive it.
If you need any further information or have any questions, please contact me.
Sincerely,
[name]
[title]
[company name]
[telephone number]
, 邀请
邀请-社交活动
Project: [event name or description]
Main:
Dear [name]:
You are invited to [event name] to celebrate [reason for event]. Here are the details.
When: [date and time of event]
Where: [location of event]
Attire: [preferred attire: casual, informal, formal]
RSVP: [name] at [telephone number or email address] by [response date]
Hope to see you there!
[name]
邀请-商务活动
Project: [event name or description]
Main:
Dear [name]:
As [title of executive] of [company name], I am delighted to invite you to [event name or
description], to be held on [date] at [location].
This event is designed to [description of event purpose]. Here are some highlights of this
important event:
[activity #1]
[activity #2]
[activity #3]
[activity #4]
For more details, please go to [Web page URL] or call [name] at [phone number].
I look forward to seeing you on [date of event]!
Kind regards,
[name]
[company name]
[telephone number]
接受邀请
Project: [event name or description]
Main:
Dear [name]:
Thank you very much for inviting me to [name of event]. I am delighted to accept. I'll see
you [date of event].
Best wishes,
[name]
[title]
[company name]
[telephone number]
谢绝邀请
Project: [event name or description]
Main:
Dear [name]:
Thank you very much for inviting me to [name of event]. Unfortunately, I won't be able to
attend as I have a previous engagement.
Sincerely,
[name]
[title]
[company name]
[telephone number]
取消商务活动
Project: [event name or description]
Main:
Dear [name]:
We are very sorry to inform you that we have cancelled [event name or description] due to
[reason].
Please accept our sincere apologies for any inconvenience this may cause you.
Sincerely,
[name]
[title]
[company name]
[telephone number]
, 求职申请
申请表回执
Project: Your Application for [job title] at [company name] Main: Dear [name]:
This to confirm that we have received your application for [job title]. We will review your
qualifications carefully and will notify you if we have any questions or if we would like to
schedule an interview.
Thank you for your interest in [company name]!
[name]
[job title]
[company name]
[telephone number]
, 营销
公布新产品
Project: Addition to Our Product Line
Main:
Dear Customers:
We are pleased to announce a new item in our product line. It is [product name here]. This is a significant addition because [positive characteristics of new product]. A complete description is below.
[name of product]
[product specifications]
[photo, if appropriate]
We look forward to talking with you about [product name here]. Please call us at [telephone number here] or reply to this email to arrange for a meeting.
Sincerely,
[name]
[title]
[company name]
[telephone number]
宣布新地区代表
Project: Our New Representative in Your Area.
Main:
Dear [name]:
We are pleased to announce that [representative's name] will now be representing [company] in your area. [sentence describing new representative's background and experience].
[representative's name] will contact you soon to arrange an introductory meeting. We look forward to continuing our successful relationship with you.
Sincerely,
[name]
[title]
[company name]
[telephone number]
新产品演示
Project: Product Demo for [new product]
Main:
Dear [name ]:
[company] will be giving a demonstration for our new product, [product name], on [date] at
[time] at [location]. We hope that you will be able to take time out from your busy schedule
to attend this exciting event. We believe that this product has several benefits for you:
[first benefit]
[second benefit]
[third benefit]
Please contact me at [telephone number] or reply to this email if you are able to attend.
Sincerely,
[name]
[title]
[company name]
[telephone number]
更改计费单地址
Project: Change of Address for [person or company]
Main:
Dear [name]:
Please change the billing address for [name]. The new address is below:
[new address]
Please contact me if you have any questions or need additional information.
Sincerely,
[name]
[title]
[company name]
[telephone number]
跟进第一次销售会议
Project: Our Meeting on [date]
Main:
Dear [name]:
Thank you for taking the time to meet with me. I was interested to learn [describe what customer said]. I found our meeting valuable and hope that we will continue the discussion soon. Are you available on [date] at [time] for a follow-up meeting?
Sincerely,
[name]
[title]
[company name]
[telephone number]
欢迎新客户
Project: Welcome!
Main:
Dear [name]:
[company] is pleased to welcome you as a new customer. We know that you will be satisfied with our products and customer service. If you have any questions about our company, please do not hesitate to contact me at [telephone number] or [email address].
Once again, welcome to [company]!
Sincerely,
[name]
[title]
[company name]
[telephone number]
致股东或客户节日祝福
Project: Happy Holidays!
Main:
Dear [name]:
Happy holidays! We would like to thank you for your support of [company] throughout this past year. Please accept our warmest wishes for you and your family during this holiday
season.
Sincerely,
[company]
, 会议
建议开会时间
Project: [description of meeting] Meeting
Main:
Hello, everyone.
We would like to have a meeting to discuss [subject of meeting] on [date] at [time].
The proposed agenda is below. If you have additional items that you would like to discuss, please send me an email.
[agenda item]
[agenda item]
[agenda item]
[agenda item]
Please respond to this email by [date or time] to confirm whether or not this time works for you. If you are unable to attend the meeting at the proposed time, please let me know what alternate times would work for you.
Thanks!
[name]
确定会议
Project: [description of meeting] Meeting: Confirmation
Main:
Hello, everyone.
Thank you all for confirming that you can attend the meeting on [date] at [time] to discuss [topic of meeting]. We will be meeting in [room name].
Attached is the updated agenda. If you have any additional items, please send me an email.
[agenda item]
[agenda item]
[agenda item]
[agenda item]
I look forward to seeing you.
[name]
延迟会议
Project: [description of meeting] Meeting: Postponed
Main:
Hello, everyone.
Thank you for responding to my email about the [description of meeting] meeting. The proposed day and time was not good for some of you, and so I would like to reschedule the meeting. I've listed some
alternative dates and times below. Please let me know if any of these times would not be convenient for you.
[first date and time]
[second date and time]
[third date and time]
Once I hear back from everyone, I will confirm the new date and time.
Thank you.
[name]
取消会议
Project: [description of meeting] Meeting: Canceled
Main:
Hello, everyone.
I'm writing to tell you that the [describe meeting] meeting has been canceled because [reason for canceling the meeting]. I will let you know
if we are able to reschedule it later.
Thank you.
[name]
会议摘要
Project: [description of meeting] Meeting: Summary
Main:
Here is a summary of the [description of meeting] meeting on [date]. The main points are below.
[point #1]
[point #2]
[point #3]
[point #4]
If you have additional items you would like to include, please send me an email and I will distribute an updated summary.
Thank you.
[name]
, 通告
冻结账户
Project: Your Account with [company]
Main:
Dear [name of customer]:
We regret to inform you that we are closing your account with [company] because [reason for closing the account].
If you would like to discuss this matter, please contact [name] at [telephone number].
Sincerely,
[name]
[title]
[your company's name]
[your telephone number]
要求关闭账户
Project: Account Number [your account number]
Main:
Dear [name]:
This is to inform you that I am closing my account with [name of company]. Please confirm that you have received this email, and please notify me when my account has been closed. You can contact me if you have any questions or if you need additional information.
Sincerely,
[name]
, 订单
确定订单
Project: Your Order with [company's name]
Main:
Thank you for your order, [customer name]!
This is to confirm that we have received your order. Your order number is [order number]. Please check the information below to confirm that it is correct. If there is a problem, please contact our Customer Service Department at [email address or telephone number]. We will send you an email confirmation when your order has shipped.
Shipping address:
[customer's shipping address]
Billing Address:
[customer's billing address]
Item Name Item Quantity Item Price
[name of item #1] [quanity] [price]
[name of item #2] [quanity] [price]
Subtotal of All Items: [total charge from items in table]
Shipping and Handling: [shipping and handling charges]
Total for This Order: [order total]
Shipping Method: [shipping method]
Thank you again for your order!
Sincerely,
[name]
[title]
[company name]
[telephone number]
提供运送确认
Project: Your Order [order number]
Main:
Thank you for your order, [customer name]!
This is to confirm that we shipped your order [order number] on [shipping date]. It should