电话礼节：转达信息(一)

电话礼节：转达信息（一）Melita 开始了她在Modern Office Limited 的新工作。

现在Opal 小姐的一部分工作就是教Melita 如何做一个秘书。

T oday she is going to show Melita how to take a message on the telephone. Here are Opal and Melita.OPAL: Well Melita, were you tired last night after your first day here? MELITA: Yes, I was. There were so many new things to learn. (TELEPHONE RINGS)OPAL: You answer it.MELITA: Good morning.OPAL: (LOUD WHISPER) Mr Ballito's office.MELITA: Oh, Mr Ballito's office.MRS BALLITO: Is Mr Ballito there?MELITA: No, he's out. (WHISPER) Oh dear, what have I said.OPAL: (WHISPER) Let me take the call, Melita. (NORMAL VOICE) Good morning. Can I help you?MRS BALLITO: Well, I wanted to speak to Mr Ballito but I understand he's out. OPAL: May I know who's calling please?MRS BALLITO: This is Mrs Ballito. Do you know where my husband is? OPAL: Oh, hello, Mrs Ballito, this is Opal.MRS BALLITO: Hello, Opal. I didn't recognize your voice. Was it you who answered the phone?OPAL: (LAUGHING) No, that was Melita.MRS BALLITO: Melita?OPAL: Yes, she's the new junior secretary. She started work here yesterday. MRS BALLITO: Oh, I see. Do you know where Mr Ballito is, Opal? It's ratherurgent.OPAL: Oh yes, of course, Mrs Ballito. If you give me the message, I'll contact him immediately.MRS BALLITO: Well, the problem is this, my car won't start and I should collect my daughter from school at a quarter past twelve. I want Mr Ballito to collect her for me on his way home at lunchtime. It's nearly twelve o'clock now. Do you think you can get the message to him in time?OPAL: Yes, of course, Mrs Ballito.MRS BALLITO: Thank you, Opal. Goodbye.OPAL: That was Mrs Ballito on the phone, Melita. Her car won't start and so she wants Mr Ballito to collect their daughter from school. Oh, do you remember where Mr Ballito said he was going?MELITA: No, I don't.OPAL: You must always make note of things like that, Melita. He said he was going to see Mr Li at the Dongali Development Corporation.MELITA: Oh yes, so he did.OPAL: Now listen carefully to what I say. You will know how to pass on a message like this yourself the next time. Ur, what's the telephone number of the Dongali Development Corporation?MELITA: Em ... 32185.MALE VOICE: Good morning. Mr Li's office.OPAL: Oh, good morning. I have a message for Mr Ballito. I think he's with Mr Li.MALE VOICE: He's with Mr Li now.OPAL: Well, would you please ask him if I could speak to him for a moment. I have an urgent message for him.MALE VOICE: Yes, certainly, hold the line, please.MR LI: Mr Li speaking.MALE VOICE: Oh, Mr Li, I have Mr Ballito's secretary on the line. She would like to speak to him. It's rather urgent.MR LI: Just a moment, he's right here.了解过往工作表现（二）大约一个小时候后，Mr Kola打回电话，但是Mr Ballito外出了，Opal小姐接了电话，并答应将信息转达给Mr Ballito。

Opal小姐根据Mr Kola提供的信息写了一份Miss Melita Fagurian 的工作表现报告。

Mr Ballito看后很满意，决定正式录用Miss Melita Fagurian。

下面是他们之间的对话。

OPAL: Good morning. Mr Ballito's office.MR KOLA: Is Mr Ballito there?OPAL: May I ask who is calling please?MR KOLA: This is Mr Kola from the National Bank.OPAL: Oh, good morning, Mr Kola. I'm afraid Mr Ballito isn't in the office at the moment. Can I help you?MR KOLA: Is that Opal speaking?OPAL: Yes it is.MR KOLA: Oh, Mr Ballito said you would take a message if he wasn't in the office.OPAL: Yes, certainly, Mr Kola.MR KOLA: Well, Mr Ballito phoned me about an hour ago and asked for a reference for one of my shorthand typists, Melita Fagurian. Well, I've looked up her personal file and I have the information you want. Shall I dictate it to you now?OPAL: Oh, yes please. Then I can type it out ready for Mr Ballito when he comes back.MR KOLA: That'll be fine. Are you ready now?OPAL: Yes, I'm ready.MR KOLA: Good. Well. Miss Melita Fagurian, age 19... has worked here for the past two years.MR KOLA: Melita Fagurian has worked here for two years as a shorthand typist. Her attendance has been very good... You know, Opal, she's been absent only once. She was away for three days.I think she had a cold.It wasn't anything serious. Oh, er, have you got that?OPAL: Yes, Mr Kola. I've got Melita Fagurian, 19 years old, worked at the National Bank for two years. Her attendance was very good. In two years she was absent only three days.MR KOLA: Right. She is honest and you can rely on her. She can use a duplicator and calculating machine. She wants to learn as much as possible so that she can get a secretarial job... Have you got all that, Opal?OPAL: Yes, Mr Kola. She's always been punctual, she's honest and reliable. Miss Fagurian can use a duplicator and a calculating machine. And she's ambitious.MR KOLA: Yes, that is the right word for Melita'-- she is "ambitious". Well, is there anything else you want to know, Opal?OPAL: No, I don't think so. Thank you, Mr Kola. Goodbye.MR KOLA: Goodbye.OPAL: Now I'll start by typing Melita's reference. I'd better take an extra copy. Melita Fagurian, age 19, has worked at the National Bank for two years. During this time her attendance and punctuality have been very good. She is honest and reliable. She can use a duplicator and a calculating machine. Her ambition is to be a senior secretary and she will work hard to get the job she wants.MR BALLITO: I'm back, Opal. Are there any messages?OPAL: Yes, Mr Kola rang with the reference for Melita Fagurian.MR BALLITO: Oh good.OPAL: I've typed it out and put it on your desk.MR BALLITO: Thank you. Is it satisfactory?OPAL: Yes, it's very satisfactory.MR BALLITO: Good, then would you write her the usual letter of appointment offering her the job.。