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一．询盘的回复和技巧Ⅰ如何筛选询盘阿里是把询盘分为七种：1. 有收件人称呼的XXXXX Co., LTDDear Ms. Anna Liu,…………………..2. 有详细产品询问的Due to the request for our production, we are interested in the following products:Item: XXXXXSize: XXXXXQuantity: XXX…………….3. 有介绍自己公司背景的We are a wholesaler in Canada for XXXX products, founded in 1998, and…….4. 有对工厂详细问卷的……………..Could you please complete the following information for our audit purpose? Company name:Location:President:Contact way:Main markets:…………………..5. 有完整的公司名称、联系方式和网址的…………………XXXXXPurchase ManagerXXXX(公司名)XXX（公司地址）TEL: XXXXFAX: XXXXEMAIL: XXXXWEB: XXXX6. Email的后缀是公司网址的Philip_Ca@douglas.de以上六种询盘比较有真实客户相，应该重点回复7. 没有称呼也没有具体产品询问，只是对公司感兴趣，标准的询问函模式一开始要求寄送目录、价格单和样品的只对公司产品感兴趣，要求快寄样品赶展会、赶促销，样品种类多但没有具体要求其他信息上面说的几类询盘基本就是无效的询盘，只是为了扩大自己知名度，或者骗取点样品套个价格，时间比较紧的就不用理了。
这样的客户基本是做不成生意的，即使做成也不会是大单子。
时间比较充裕的可以联系下，权当练兵Ⅱ如何回复询盘1. 及时1), 第一时间回复2), 根据时间差重点回复港、台、日、韩、澳大利亚马上回复印度上午11点之前回复中东下午一点前回复欧洲下午三点前回复美国、加拿大、墨西哥及美洲、拉美国家，下午下班之前回复3), 不能回复或不能完整回复的对由于种种原因暂时不能回复的，应尽早给客人邮件告诉他可以什么时候回复他提出的问题，而不是置之不理对于不能完整回复的，应把可以回复的问题先告诉客人，另外告诉一个确切的日期来回复剩余的问题2. 全面完整专业1），读完询盘有一个整体概念国家和地区：欧洲、美国对质量要求比较严格，可以承受较高的价格，讨厌讨价还价印度巴基斯坦对质量基本无要求，只要价格优惠，就可能做成生意，基本每次联系都要求降价，可以承受的价格低中东拉美对质量有一定要求，价格也比较挑剔，但可以承受比印巴略高的价格中间商和最终用户：看对方是一个进出口公司还是一家经营此产品的批发商、分销商或者零售商产品和用途：即使完全相同的东西，由于用途不同，价格也不同用来焊轿车和铁壶的两块同样的焊铁价格可能差十几倍甚至几十倍2），作答客户提出的问题主题Quotation about XXX(产品或者公司名称)Price about XXXX(产品或者公司名称)正文应清晰、简练、有条理，最好在最前方插入发送邮件的时间结尾注明自己的公司3），深入了解自己的产品3. 报价区别报价1），高价法适用于欧美的客户，新产品，或者是对方是一个门外汉，迫切想通过一次生意来了解这个行业或者产品。
阿里巴巴询盘回复模板Dear,We've en closed the p hoto and detailed in formati on of the p roduct for your refere nee:P roduct:Sp ecificati on:P ackage:Price:Payme nt:A disco unt of 1% will be allowed if qua ntitiy is over 1,0 OOpcs of in dividual items.P ayme nt is to be made by irrevocable L.C at sight.We look forward to recei ving your first order.Si ncerely.Dear,We are a joint ven ture sp ecializ ing in the . We have en closed our catalog, which in troduces our company in detail and covers the main p roducts we supply at p rese nt. You may also visit our on li ne company in troducti on at Htt p://.e n. which in cludes our latest p roduct li ne.Should any of these items be of in terest to you, p lease let us know. We will be happy to give you a quotati on upon rece ipt of your detailed requireme nts.We are look ing forward to your prompt reply.Sin cerely,$objec t.sales nameDear,Our p roduct li nes mainly in clude high quality p roducts. To give you a gen eral idea of the various kinds of now available for export, we have en closed a catalogue and a p rice list. Y ou may also visit our on li necompany in troduct ion at which in cludes our latest p roduct li ne.We look forward to your sp ecific sp ecificati ons and hope to work together with you in the future.Sin cerely,Dear,We have refreshed our on li ne catalog at , and now it covers the latest new p roducts,It covers the latest new p roducts available from stock.We believe that you will find somethi ng attractive to our p roduct li ne. Once you have had time to study the supp leme nt, If you are in terested in any p roduct pls do not hesitate to let us know. We would be very happy to send you samples for close inspection.We will kee p you in formed on our p rogress and look forward to heari ng from you. Sin cerely,DearTha nk you for your message datedPI ease send us details of your p roduct sp ecificati ons and p rice terms for shipment toWe are look ing forward to your reply.Sin cerely,DearWe are in terested in your p roduct of PI ease send us details of your p roduct sp ecificati ons and p rice terms forWe look forward to heari ng from you soon.Si ncerely.Dearthe port ofby the way ofjn a qua ntity ofshi pment to the port of by the way ofWe un dersta nd from your in formatio n p osted on that you are in the market forWe are a company sp ecializ ing in exporting .Weaccord in gly make the followi ng offer:1.P roduct Name:2.P ack ing:3.Qua ntity:4.Price:5.Payme nt:6.Shipment:If any of our p roducts are of in terest to you, p lease let us know. We willbe happy to give you a quotati on upon rece ipt of your detailed requireme nts. Welook forward to heari ng from you soon. Sin cerely, Reply to buyer's inquiry:Dear ,Thank you for your inquiry dated regardingPI ease find the detailed p roduct in formatio n as follows: P roduct Descri pti on:Sp ecificatio ns: P ackag ing: Price: P ayme nt terms: We look forward to heari ng from you soon and p rocess ing your first order.Sin cerely,。
5796.00162.00 2.80%序号跟进日期客户编号客户名称客户等级跟进内容跟进结果成交金额业务员提成金额跟进次数备注输入年份2023年全年统计12023/1/1KH-001姓名1✮已签约447.00业务员113.411月份成交金额提成金额成交金额成交金额22023/2/1KH-002姓名2✮✮跟进中491.00业务员2245.511月￥447.00￥13.41已签约532023/3/1KH-003姓名1✮✮✮已放弃366.00业务员354.922月￥491.00￥245.50跟进中542023/4/1KH-004姓名4✮✮✮✮✮已签约267.00业务员4133.513月￥366.00￥54.90已放弃452023/5/1KH-005姓名5✮✮✮✮✮✮跟进中216.00业务员510814月￥267.00￥133.5062023/6/1KH-006姓名6✮已放弃532.00业务员626615月￥216.00￥108.0072023/7/1KH-007姓名1✮✮已签约547.00业务员1273.536月￥532.00￥266.0082023/8/1KH-008姓名8✮✮✮跟进中427.00业务员212.8117月￥547.00￥273.5092023/9/1KH-009姓名9✮✮✮✮✮已放弃358.00业务员310.7418月￥427.00￥12.81102023/10/1KH-010姓名10✮✮✮✮✮✮已签约576.00业务员117.2819月￥358.00￥10.74112023/11/1KH-011姓名11✮跟进中542.00业务员216.26110月￥576.00￥17.28122023/12/1KH-012姓名12✮✮已放弃282.00业务员38.46111月￥542.00￥16.26132024/1/1KH-013姓名13✮✮✮跟进中276.00业务员48.28112月￥282.00￥8.46142024/2/1KH-014姓名14✮✮✮✮✮已签约469.00业务员514.071客户跟进成交统计表总成交金额总提成金额提成占比金 额 汇 总￥0.00￥200.00￥400.00￥600.00￥800.001月2月3月4月5月6月7月8月9月10月11月12月成交金额及提成金额走势图成交金额提成金额已签约5跟进中5已放4。
阿里国际站代运营：在国际贸易的实际业务中，一般多由买方主动向卖方发出询盘。
可以询问价格，也可询问其他一项或几项交易条件以引起对方发盘，目的是试探对方交易的诚意和了解其对交易条件的意见。
不同的询盘有不同的回复技巧，接下来让我们分享一下方法吧！一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more informationand samples about yourproducts and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at . We are professional supplier for plush toys at competitive price, located inNanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments,we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品) 客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。
阿里巴巴询盘回复模板Reply buyer's inquiry for product details：Dear,We've enclosed the photo and detailed information of the product for your reference:Product:Specification:Package:Price:Payment:A discount of 1% will be allowed if quantitiy is over 1,000pcs of individual items. Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely,First Contact email：Dear,We are a joint venture specializing in the . We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://.en.alibaba. which includes our latest product line.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We are looking forward to your prompt reply.Sincerely,$objec t.salesnameReply new buyers' first email：Dear,Our product lines mainly include high quality products. To give you a general idea of the various kinds of now available for export, we have enclosed a catalogue and a price list. You may also visit our onlinecompany introduction at Http://.en.alibaba. which includes our latest product line.We look forward to your specific specifications and hope to work together with you in the future.Sincerely,Introduce new products to old customer：Dear,We have refreshed our online catalog at Http://.en.alibaba., and now it covers the latest new products, It covers the latest new products available from stock.We believe that you will find something attractive to our product line. Once you have had time to study the supplement, If you are interested in any product pls do not hesitate to let us know. We would be very happy to send you samples for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,Reply to supplier's quotation：Dear __________,Thank you for your message dated__________Please send us details of your product specifications and price terms for shipment to the port of __________ by the way of __________.We are looking forward to your reply.Sincerely,General Inquiry：Dear __________,We are interested in your product of __________in a quantity of __________.Please send us details of your product specifications and price terms forshipment to the port of __________ by the way of__________.We look forward to hearing from you soon.Sincerely,General Quotation：Dear__________,We understand from your information posted on Alibaba. that you are in the market for __________.We are a __________company specializing in exporting__________. We accordingly make the following offer:1. Product Name: __________2. Packing: __________3. Quantity: __________4. Price: __________5. Payment: __________6. Shipment: __________If any of our products are of interest to you, please let us know. We willbe happy to give you a quotation upon receipt of your detailed requirements.We look forward to hearing from you soon.Sincerely,Reply to buyer's inquiry：Dear__________,Thank you for your inquiry dated __________regarding__________.Please find the detailed product information as follows:Product Description: __________Specifications: __________Packaging: __________Price: __________Payment terms: __________We look forward to hearing from you soon and processing your first order.Sincerely, __________。
客户满意度调查表问卷编号：非常感谢您在过去的一年中对阿里集团公司的大力支持和信任!2021年,阿里集团公司一如既往的本着重稳定、求发展的理念，争取客户最大的满意，以客户的满意为关注焦点，并识别任何可能的改进机会，以不断提高顾客满意度为我们的奋斗目标。
为了进一步了解、分析客户对我们服务的满意度状况，从今年开始我们将展开客户满意度调查活动。
您的任何有价值的意见和建议都是xxx公司的宝贵财富，并将激励我们不断改善提高，最终为您提供更优质更满意的服务。
请将调查表填好，用邮寄或传真的方式反馈给我们，如果你习惯用EMAIL 的联系方式，也可到本公司网站上下载电子版的表格填好后EMAIL给我们。
此外，为了答谢您的积极参与，我公司将从优秀的调查表中抽取20名幸运者，赠送以精美小礼品，以示感谢。
一、基本信息（请填好以下信息，以便我们了解您的意见和建议）公司名称：联系人：联系电话：请务必完整填写以上信息，以方便我们发放礼品。
二、问卷1、贸易公司的管理体系是否对您单位有切实的帮助：□是□否□很难判断，因为2、对翻译工作满意度的评价：□很满意□满意□一般□有待提高□不满意如您不甚满意，您认为以下哪些环节有待提高：□语言能力□交流能力□工作处理能力□服务意识□服务水平□其他：3、您对广州市场上能否为其提供满意的产品评价：□很满意□满意□一般□有待提高□不满意如您不甚满意，您认为以下哪些环节有待提高：□产品的价格□产品的质量□产品的款式□其他：4、在所有曾向贵公司提供过的采购的商品中，您在广州的货款支出比例是多少？请让我们知道您的比例，以使我们为您提供更优质的服务。
比例5、当您有事的时候，您是否需要我们为您提供产品的相关资料？□需要□不需要□无所谓6、您最喜欢或习惯的采购方式是□电话□网购□邮购□现场采集□其它，请注明7、如果你公司与本公司的合同到期，您是否会支持本公司，建议公司继续选择我们的服务呢？□是□否□还不能确定8、您与公司已建立部分业务关系，基于您对公司的了解，我们能否为您满足客户服务的以下需求？□贸易流程□物流时间□质量□产品质检问题□其他9、是否收到并阅读本公司的报纸《关注》？□是□否如果是，您对这份报纸的评价如何？□很好□一般□没有用10、您是否愿意向您的朋友或合作伙伴推荐我们公司？□会□不会□没想过11、您对公司的总体评价：□很满意□满意□一般□有待提高□不满意12、您对公司的建议或意见？（您的意见和建议对我们非常重要！无论字数的多少，请让我们了解您的想法。
