《出境旅游领队英语》课件—04机上服务

.1The Tour Leaders English Training领队英语培训讲座Lecture by Sharon 贺晓芳.2Training Outline 培训大纲Unit 1 at the airport第一单元在机场lesson 1 check in at the airport 第一课办理登机手续conversation 1 at the check-in counter 换登机牌conversation 2 luggage check-in 托运行李conversation 3 transit and transfer 过境与转机conversation 4 airport announcements 机场广播lesson 2 immigration and emigration 第二课办理入，处境手续conversation 1 immigration formalities 办理入境手续conversation 2 customs clearance 通过海关conversation 3 emigration formalities 办理出境手续.3Training Outline 培训大纲Unit 2 at the hotel第二单元在酒店lesson 1 hotel check-in 第一课酒店入住conversation 1 check-in 登记入住lesson 2 hotel service 第二课酒店服务conversation 1 additional beds and daily items 加床和补充日用品lesson 3 hotel check out 第三课酒店退房conversation 1 checking out 结账离店.4Training Outline 培训大纲Unit 3 Cooperating with the local guide第三单元配合地陪工作lesson 1 Handling Emergencies 第一课应对紧急情况conversation 1. Accompanying tourists to the Hospital陪团中游客看医生.5Training Outline 培训大纲Unit 4 Freeday Activities第四单元自由活动日lesson 1 currency exchange 第一课货币兑换conversation 1 currency exchange 货币兑换lesson 2 shopping 第二课购物conversation 1 shopping at the duty-free shop 免税店购物lesson 3 At the restaurants and bars 在餐馆和酒吧conversation 1 Ordering Meals 点菜conversation 2 Paying the bill 付账.6Warm Up 1SMS Abbreviation - 短信缩写（single word 单词）K - OK U -You C -See R -Are B4 Before 2morro -tomorrowBF - Boyfriend GF -Girlfriend EZ -Easy Plz -Please Thx -ThanksOIC -Oh I See BRB -Be right back BFN -Bye for now LOL -Laugh out loudASAP -as soon as possibleBTW -by the way FYI -For your information JK -just kiddingTTYL -talk to you later CUL8er -see you later NP -No problem.10Warm up 2 quiz 小测试1. 飞机票英文的正确表达是：A: Flight B: AirplaneC: Visa D: Ticket 正确答案：D.11Warm up quiz 小测试2. 护照英文的正确表达是：A: PaperB: FormC: PassportD: Luggage正确答案：C.12Warm up quiz 小测试3. Arrival的意思是：A: 到达B: 离开C: 航站楼D: 登机口正确答案：A.13Warm up quiz 小测试4. 以下哪一项不会出现在登机牌上：A: boarding gateB: departure timeC: Flight No.D: Birth Date正确答案：D.14Warm up quiz 小测试5. 在换取登机牌时，如果工作人员需要你的护照和机票会如何表达：A: How long will you be staying in our country?B: Please go to the next counter for check-in.C: May I see you ticket and passport please?D: What's the purpose of your visit here?正确答案：C.15Warm up quiz 小测试6.当海关询问你为何访问时，如果你的目的是为了游玩，那应该如何表达：A: For playB: For businessC: For pleasureD: For meeting正确答案：C.16Unit 1 AT THE AIRPORT第一单元在机场.17Unit 1 at the airport.18Unit 1 at the airport.19Unit 1 at the airport.20Unit 1 at the airport Boarding Pass 登机牌示例.21Unit 1 at the airport.22Unit 1 at the airport.23Unit 1 at the airportImmigration Cards 出入境卡名称1). Arrival/Departure Card2). Disembarkation/Embarkation Form3). Incoming/Outgoing Passenger Card.24Unit 1 at the airport马来西亚入境卡.25Unit 1 at the airport马来西亚入境卡Full Name (As appears in passport) : 全名（需于护照一致）Passport No. : 护照号Date of Expiry (DD-MM-YYYY): 护照有效期截至日期（日日-月月-年年年年）Gender (Male/Female): 性别（男/女）Place of issue: 护照签发地Place of birth: 出生地点Nationality: 国籍Date of birth (DD-MM-YYYY): 出生日期City of Residence: 居住城市Country of Residence: 居住国家Last country of embarkation: 上一个离境国家Flight No.: 航班号First visit to Malaysia: 第一次到马来西亚ravelling on package tour: 参加旅行团Occupation: 职业Purpose of visit: 旅行目的Accommodation during stay: 旅游期间居住地Address in Malaysia: 马来西亚住址Signature: 签名.26Unit 1 at the airportCustom Declaration Forms 海关申报单Family name: 姓First/given name: 名Middle: 中间名Birth date: 生日Number of family members travelling with you:与你同行的家庭成员的数量U.S. Street Address (hotel name/destination):美国居住地址（酒店名字/目的地）City: 城市Street: 街名Passport issued by (country): 护照签发国家Passport number: 护照号Country of residence: 居住地Countries visited on this trip prior to U.S. arrival: 在来美国之前所去过的国家Airline/Flight No.: 航班号.27Unit 1 at the airportLesson 1. Check-in at the Airport办理登机手续Conversation 1. At the Check-in Counter 换登机牌Communication Focus 重要语句We are a group of 30 people going to Singapore by SQ368.我们是一个30人的旅行团乘坐新加坡航空368前往新加坡。