2019年全国职业院校技能大赛高职“英语口语”赛项赛卷 Interview 9+2 Backup

“艺术插花”赛项赛卷Ⅰ赛项编号：GZ-2019001赛项名称：艺术插花比赛场次：上半场（上午）比赛题目：现代花艺作品创作中国传统插花作品创作比赛内容：一、花束设计与制作（30分）要求：绑在一个点的螺旋状花束，使用绑缚设计，放置在水盘中保鲜。

材料：必须使用竹片，其他材料自选。

技巧：自由选择设计：自由选择时间：120分钟二、盘花作品创作（20分）要求：根据作品主题，使用指定容器与材料，创作中国传统插花盘花作品，并命名。

主题：春材料：指定盘花容器技巧：剑山固定时间：60分钟比赛题目：现代花艺作品创作中国传统插花作品创作比赛内容：三、花首饰设计与制作（30分）要求：依据作品主题，使用指定材料完成头花、颈花与腕花作品的设计与制作。

主题：夏材料：必须使用珍珠；其他材料自选。

技巧：自由选择时间：120分钟四、瓶花作品创作（20分）要求：根据作品主题，使用指定容器和材料，创作中国传统插花瓶花作品，并命名。

主题：春材料：指定瓶花容器技巧：撒固定（可使用花泥）时间：60分钟评分及分值计算：每一项以100分评分，再换算为：现代花艺作品创作30%中国传统插花作品创作20%四项之和=100分“艺术插花”赛项赛卷Ⅱ赛项编号：GZ-2019001赛项名称：艺术插花比赛场次：上半场（上午）比赛题目：现代花艺作品创作中国传统插花作品创作比赛内容：一、花束设计与制作（30分）要求：绑在一个点的螺旋状花束，使用绑缚设计，放置在水盘中保鲜。

材料：必须使用竹片，其他材料自选。

技巧：自由选择设计：自由选择时间：120分钟二、盘花作品创作（20分）要求：根据作品主题，使用指定容器与材料，创作中国传统插花盘花作品，并命名。

主题：春材料：指定盘花容器技巧：剑山固定时间：60分钟比赛题目：现代花艺作品创作中国传统插花作品创作比赛内容：三、物件装饰（30分）要求：依据作品主题，使用指定材料，完成一件花包作品的设计与制作（包体大小与指定材料尺寸相差应＜20%）。

全国职业院校技能大赛高职组英语口语赛项在今天的全国职业院校技能大赛中，高职组英语口语赛项是备受关注的重要比赛项目之一。

这一比赛项目旨在提高学生的英语口语表达能力，培养他们在国际交流中的沟通能力，同时也为他们未来的职业发展打下坚实的语言基础。

在本文中，我们将从不同角度来全面评估这一比赛项目，并探讨其深度和广度的意义。

我们需要了解这一比赛项目的重要性。

随着全球化的发展，英语已成为国际交流中最重要的语言之一。

而在职业发展中，良好的英语口语能力往往成为衡量个人综合素质的重要标准。

参加全国职业院校技能大赛高职组英语口语赛项，不仅能够锻炼学生的英语口语表达能力，还能提升他们的国际视野和竞争力。

我们需要关注比赛项目的内容和形式。

高职组英语口语赛项通常包括自我介绍、主题演讲、问答环节等不同环节。

在自我介绍环节，选手需要简洁准确地介绍自己的基本信息和个人特长；在主题演讲环节，他们需要就指定的主题展开自由发挥；而在问答环节，他们需要灵活应对评委的提问。

这些环节既考验了选手的语言表达能力，也考察了他们的思维敏捷和应变能力。

我们还要关注比赛项目对学生的影响。

参加全国职业院校技能大赛高职组英语口语赛项，不仅是一次宝贵的锻炼机会，更是一次展示自我的舞台。

通过比赛，学生可以提高自信心，拓展人际交往的圈子，学到更多实用的口语表达技巧，更重要的是，塑造积极向上的心态和气质。

在总结回顾这一比赛项目时，我们不得不承认，全国职业院校技能大赛高职组英语口语赛项在培养学生的英语口语能力、拓展国际视野和提升综合素质方面发挥着重要作用。

作为一名参赛选手，积极参与并努力准备，不仅可以在比赛中取得好成绩，更可以在成长中收获更多。

我对这一比赛项目充满信心，并期待它给我带来更多的成长和收获。

除了以上评估和总结，我个人对这一比赛项目也有着深刻的理解和体会。

在备战比赛的过程中，我深刻体会到了语言的魅力和沟通的重要性。

通过大量的练习和实战，在比赛中我收获了更多的自信和成长。

2019全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bil l. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

2019年全国职业院校技能大赛高...Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why some countries like China are more optimistic.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why Hydro power in China has been developing much fasterthan that in other countries.gigawatt (GW) 十亿瓦特Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why gifts honouring parents and decorations are the twomost important items Chinese people spend theirmoney on during Spring Festival.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why business leaders are more optimistic about theeffects of automation at work than employees.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining whySingles' Day dwarfs Black Friday & Cyber Monday.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why self-development and job content are the mostimportant factors when Chinese employees selectcareer.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why most contingent workers think flexibility is anadvantage of the gig economy while lack of paidvacation is a disadvantage.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why Wi-Fi is crucially important when it comes to hotelservices.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why more people of 18-30 years old think that the chance forpersonal development and relaxed workingenvironment affect their work performance than peopleof 45-60 years old.Part I Presentation (3 minutes) Task: You are required to talk about the following chart, giving your account of the survey result, and explaining whymany countries see China as an important engine forworld economic growth.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why “wouldn’t feel safe”and “want to be in control at alltimes” are the two most important reasons for people’sreluctance to use self-driving cars.Part I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why more senior executives believe that the areas o f “speedof adopting new tech” and “big-data analytics” will have the most important impact on their industry.BackupPart I Presentation (3 minutes)Task: You are required to talk about the following chart, giving your account of the survey result, and explaining why employers and students think differently in the first item“working effectively with others in teams”.。

Background:Every year during public holidays, a wave of price hikes in various sectors—particularly in the restaurant, hotel, car hailing and car wash serviceindustries—sweeps across the world’s big cities.Our Question: Are price hikes during holidays acceptable?Pro: I think price hikes during holidays are acceptable.Con:I don’t think price hikes during holidays are acceptable.Background: Some visitors complain about high food prices at some tourist resorts. Our Question: Are the high food prices at some tourist resorts fair?Pro: I think the high food prices at some tourist resorts are fair.Con:I don’t think the high food prices at some tourist resorts are fair.Background: In China, student evaluations are one of the factors that have an impact on assessment of teachers in many colleges and universities, which in turnimpacts teachers’ career advancement.Our Question: Are student evaluations of teachers appropriate?Pro: I think student evaluations of teachers are appropriate.Con:I don’t think student evaluations of teachers are appropriate.Background: Some Chinese universities are considering setting a limit on the surging number of visitors to their campuses amid concerns that tourists might disruptthe day-to-day operations of the university.Our Question: Should visitors be banned or restricted from visiting campuses?Pro: I think visitors should be banned or restricted from visiting campuses.Con:I don’t think visitors should be banned or restricted from visiting campuses.Background: A tourist from Jiangsu Province was fined 2,400 yuan for wasting 1.2kg of food at a buffet restaurant recently. Some people believe that the restaurant hasno right to impose such a penalty.Our Question:Does a buffet restaurant have the right to fine its customers for wasting food?Pro: I think a buffet restaurant has the right to fine its customers for wasting food.Con:I don’t think a buffet restaurant has the right to fine its customers for wasting food.Background:The world-renowned physicist Stephen Hawking feared that AI would eventually be superior to humans.Our Question: Will artificial intelligence replace humans in the future?Pro: I think artificial intelligence will replace humans in the future.Con:I don’t think artificial intelligence will replace humans in the future.BackupBackground:A middle school offered scholarships of almost 8 million yuan to the students with top scores in the senior high school entrance examination, which hastriggered a heated debate on the Internet.Our Question:Is it advisable to offer a huge sum of scholarship money to encourage students to achieve top scores?Pro: I think offering a huge sum of scholarship money should be advocated for encouraging students to achieve top scores.Con:I don’t think offering a huge sum of s cholarship money should be advocated for encouraging students to achieve top scores.。

2019全国职业院校技能大赛中职组酒店服务赛项英语口试赛卷一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what will you say?A: I will say “Good evening, sir. I’d like to confirm your reservation. May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him tobook a table for tomorrow evening.A: I’m sorry. We are f ully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apologize and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert.A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What will you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which table do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! See you next time.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hoste ss, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you are recommending something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please w ait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “Sorry,sir.Our bar is non-smoking.But we have smoking area outside the bar over there”。

2019年全国职业院校技能大赛赛项规程一、赛项名称赛项编号：GZ-2019032赛项名称：大数据技术与应用英文名称：Big Data Technology And Application赛项组别：高职组赛项归属：电子信息大类二、竞赛目的为贯彻落实国务院发布的《促进大数据发展行动纲要》和工业和信息化部发布的《大数据产业发展规划（2016-2020年）》。

加快实施国家大数据战略，推动大数据产业健康快速发展，针对高职“大数据技术与应用”专业建设和发展的需求，通过引入大数据各个环节的实际应用场景，全面考察高职学生大数据技术基础、软件开发相关技术、Hadoop及其生态组件部署与管理、数据采集、数据清洗、数据分析和数据可视化等前沿的知识、技术技能以及职业素养和团队协作能力。

赛项围绕大数据产业各个岗位的实际需求和要求进行设计，通过大赛搭建校企合作的平台，深化产教融合，推进产教融合人才培养模式，提升大数据技术与应用专业及其他相关专业毕业生能力，同时大赛促进相关教材、资源、师资、认证、实习就业等全面建设，推动院校和企业联合培养大数据人才，加强学校教育与产业发展的有效衔接，促进职业院校信息类相关专业共同发展，为国家战略规划提供大数据领域的高素质技能型人才。

三、竞赛内容赛项以大数据技术与应用为核心内容，重点考查参赛选手基于Hadoop平台环境下，利用Hadoop技术生态组件，综合软件开发相关技术，解决实际问题的能力，具体包括：1.掌握按照项目需求配置管理Hadoop大数据平台及相关生态组件；2.掌握企业常用采集工具和网络爬虫的相关技术，完成指定数据的采集及处理能力；3.综合利用MapReduce、Spark、Storm等技术、分布式存储系统、数据仓库Hive等工具，使用Java、Python等开发语言，完成数据清洗、存储、转化、分析及数据推送等一系列大数据操作；4.综合运用HTML、CSS、JavaScript、Python等开发语言，对数据进行可视化呈现；5.根据数据可视化结果，完成数据分析报告的编写；6.竞赛时长4小时，竞赛连续进行。

2019年全国职业院校技能大赛赛项规程一、赛项名称赛项编号：GZ-2019019赛项名称：轨道交通信号控制系统设计与应用英文名称：Design and Application of Rail Traffic Signal Control System赛项组别：高职组赛项归属：交通运输大类二、竞赛目的本赛项紧紧围绕轨道交通信号控制系统实训平台，以列控中心（TCC）、客专移频柜内设备（客专发送器、客专接收器及客专衰耗盘）、继电器为载体，充分展现地面列车运行信号控制逻辑设计和信号传输过程，全面考查参赛选手对设备的调试、应用、系统运行与故障检测，系统设备维护和职业素养等专业技能。

本赛项将铁路行业需求和企业人才需求以及最新的产业技术融入比赛内容，推动职业院校教学改革和校企合作，引导铁道类专业的课程设置和教学改革，提高铁道信号及相关专业的人才培养质量，促进职业教育与社会实际需求融合，从而提升学生专业能力和职业素养。

四、竞赛方式（一）组队1.参赛队组队要求：本赛项为团体赛，每个参赛队由3名选手（设场上队长1名）组成，省、自治区、直辖市可组织报名，不允许跨校组队。

2.参赛选手资格：参赛选手须为普通高等学校全日制在籍专科学生。

本科院校中高职类全日制在籍学生可报名参加比赛。

五年制高职四、五年级学生可参加比赛。

参赛选手须为高等职业学校在籍学生；本科院校中高职类全日制在籍学生；五年制高职四、五年级学生。

参赛选手年龄须不超过25周岁（年龄计算的截止时间为2019年5月1日）。

在往届全国职业院校技能大赛中获本赛项高职组一等奖的选手，不允许参赛。

3.人员变更：参赛选手和指导教师报名获得确认后不得随意更换。

如备赛过程中参赛选手和指导教师因故无法参赛，须由省级教育行政部门于相应赛项开赛时间10个工作日之前出具书面说明，经大赛执委会办公室核实后予以更换，补充人员需满足本赛项参赛选手资格并接受审核；选手因特殊原因不能参加比赛时，则视为自动放弃竞赛；竞赛开始后，参赛队不得更换参赛选手，若有参赛队员缺席，不得补充参赛选手。

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。