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MODULE 22.1 Company benefitsMain TasksTask 1 Exam Practice: Speaking Test—Part 2Task 2 Business Skills: Presenting your companyTask 3 Exam Spotlight: Writing Test—Part 1T ask 1: Speaking T est—Part 2I.Speaking PracticeThere’re a number of points to consider then arranging in-house training. The first thing is the training needs of staff. As we know, the object of training is the staff. Only when we know and meet their requirements, can we improve their knowledge and skills needed for higher quality performance and more effective work. Otherwise, it will be purposeless and a waste of time.The second thing to remember is the quality and influence of the trainer. To make the training effective, the trainer plays a very important role. A qualified trainer with great influence can make the training more professional, appealing and convincing. Since most staff nowadays are quite busy, they will not attend a training offered by an obscure, inexperience and non-professional trainer.In addition to that, length of training should be well-planned. It cannot be too long or too short.A lengthy training may be tedious and exhaustive; while too short training may be fruitless.OK, I think that just covers everything. Thank you!When selecting applicants for a job, the first thing to consider is their personal qualities. A candidate with relevant qualities can ensure that he or she has the required abilities, knowledge or techniques pertinent to that job. And companies don’t have to prepare further training for them when they start work thus reduces costs.Secondly, a candidate needs to have previous working experience, since a person with lots ofacademic certificates may not know how to cope with real situations. However, a candidate with experience will find it much easier to adapt himself or herself to the work environment and to play his or her role.Apart from these, you also need to consider the communicating ability of the candidate. By communicative skills, we mean having the ability to express ideas clearly, be cooperative and get on well with other people which will be very important for him or her to play a good part in the team work.Well, that’s all my points. Thank you!T ask 2: Presenting your companyTask 1) Vocabulary—Company termsReference expressionsnew-hire training 新员工培训orientation新员工培训，迎新会vocational training / professional training职业培训management training管理培训develop a good training program to keep the staff motivated通过开发良好的培训计划来提高员工的工作热情Many entrepreneurs see to view employee training and development as more optional than essential … a viewpoint that can be costly to both short-term profits and long-term progress许多企业家认为员工的培训和发展可有可无，而非至关重要，认为这对公司的短期利益和长远发展来说代价太高。
BEC中级口语主讲：谢娇岳第一课时Introductionⅰ、Why take BEC exams?strong growthrigorous quality controlwide suitabilitywide business contextvalue for study and business careerinternational recognition for work and studyⅱ、What is International Business English? 什么是国际商务英语？国际商务英语，指的是人们从事国际商务活动中所使用的具有行业特征的英语，这些行业包括：国际贸易、国际金融、国际会计、国际运输、国际商法、保险、银行、经济、营销、物流、企业管理、商业服务等。
由此看来，商务英语不是一种独立的语言，它仍然是英语，是在国际商务背景下使用的英语。
ⅲ、How to learn International Business English? 怎样学习国际商务英语？掌握一定的商务英语词汇、短语和句型。
(1) 词汇方面commerciale.g. The TV show was interrupted by too many commercials.prospecte.g. He called on some prospects but failed to make a sale.makee.g. These products are of Chinese make.The factory manufactured five makes of tractors.(2) 短语方面soft selling hard sellingSome sales people adopt a direct ‘hard sell’approach, while others use a more indirect‘soft sell’ approach.have a bad yearThe corporation is having a bad year and it will probably be necessary to dismiss afew office staff.break into/penetrate the marketThere is chance that we’ll manage to break into the UK market(3) 句型方面I am writing to you concerning… You can’t miss it. I can’t agree more. It may have slipped your mind, but…You can always reach me a t the number…We would very much a ppreciate it if you could… I noted with interest your advertisement for… Yes, that’s true, but on the other hand… That’s exactly what I think. Maybe, but don’t you think…? You are wanted on the phone. As requested, we enclose for your attention…(4) 旧词“新义“honoure.g, All credit cards honoured here. The bank honoured this cheque.covere.g. I have got myself covered against fire.royaltye.g. Besides copyright, the writer got a 10 percent royalty on sales. The technologytransfer fee shall be paid in royalties.(5) 同义词、近义词、相似词的辨析。
MODULE 1T ask 1: Speaking T est-Part oneI. Members of Speaking Test•Examiner 1--- Interlocutorasking questions and giving directions•Examiner 2--- Assessorassessing your spoken English•Candidate 1:making a speech or answering questionsof Examiner 1 or Candidate 2•Candidate 2:making a speech or answering questions of Examiner 1 or Candidate 1II. Format of Speaking Test-Part one•Format: interview--- Conversation between the examiner and two candidates•Input: Examiner asks questions•Time: 3 minutes•Interaction focus: the examiner encourages the candidates to give information about themselves and to express personal opinionsIII. Criteria of grading in Part one•Manner•Pronunciation•Intonation•Stress & Rhythm•V ocabulary & GrammarNote:Make 1st impressionAdapt to examiner’s toneBody languageIV. Sentence DevelopmentCriteria:1.Brief but not simple2.To the point3.Suitable wordingExample1) I like reading a lot.I like reading. My favori te book is “Gone with the wind” because I love the main character.I have a wide range of hobbies among which I love reading the most. My favorite book is “Gone with the wind” by Margaret Mitchell, because I greatly admire the main character--- Scarlett, who was brave to love and hate.2) I also enjoy travelling very much.I love travelling very much because I see travelling as a good opportunity to meet new people, new food and new culture, which by all means broadens my view.I spend most of my long holidays travelling to different places, because it offers me great opportunities to meet new people, taste new foods, learn new cultures, thus adding my life experiences. Lijiang, Jiuzaigou, and Xinjiang are the most impressive places for me so far, so I highly recommend them.3）What kind of person do you think you are?What are your strengths and weaknesses?inactive, quiet, introvert , extrovert, trustworthy, thoughtful, helpful, gentle, slow, honest, hardworking, active, efficient, kind, generous, talkative, easygoing,, open, optimistic, pessimistic, easy to get along with, ready to help others, brave, devoting, passionate, bright, smart, cute, popular among friends, sweet, warm-hearted, sympathetic, willing to share, not self-centered, considerate, a social person,4）Where are you from?Can you say something about your hometown?location, province, urban area, suburb, rural area, isolated places, small villages/towns/ downtown areas/ countryside, city, beautiful scenery, quiet, fresh air, green everywhere, friendly people, kind and helpful, skyscrapers, tall buildings, shopping malls, department stores, business district, entertainment, parks, transportation system, public facilities, convenient, noisy, busy, indifferent, modern, cold, alienated, climate, humid, dry, windy, freezing, extremely hot,5）What’s your hobby?What do you like to do in your spare time?spare time, music, Pop/classical, sports, ball games, pc games, body exercises, movies (detective/horror/romantic /comedy /tragedy), books (science fiction / novel / essay / poems / poetry /fashion magazine / comic strips/ cartoons / autobiography), shopping, food, cooking, painting, singing, dancing, playing cards/poker/chessV. Personal questionsWell, my name is ☺, but you can call me ☻, which is my English name.I’m from the city of … in GD Province, which is in the south of China.Actually, my hometown is famous for …, do you know that place?Well, I’m a student studying International Business in … , which is one of the bestpolytechnic college in GD Province.Generally speaking, I like my major a lot, but most specifically, my studies are full ofchallenging because there’re much business-related knowledge for me to learn.Frankly speaking, I’m not sure. But I used to dream to be a HR manager, because Isuppose managing people is the most exciting and creative job.Definitely, English is the international language and as my major is InternationalBusiness, I’ll run the career by communicating with business partners all over theworld.I have been learning English for more than 10 years since I was in primary school.VI. Business topics1. Business in your hometown or country-- what kind of business / industry is popular in your hometown?-- what is the current situation of the industry?a. IT industries / garment industry / sportswear industry, some of the brands are famous nationwide.b. Catering is popular in my hometown. Many people are in the catering business.2.the importance of English in business-- Do you think English will continue to be important for business in the future? Why?a. English is a common language used in international business communicationb. With globalization, English helps to obtain business opportunities, succeed in negotiationand entertain visitors.3. The effect of technology on business-- Which technology has had the biggest effect on business in recent years?-- What effect will technology have on business development?IT/ E-commerce / business onlinea. to help the transfer of business informationb. to change the way business is conductedc. IT is now widely used in business activities. The Internet is making it possible to do businessonline which is more speedy and cost-effective.4. Present and future changes in working life-- In what ways do you think working life will change in the next decade?a. the present changes as follows: use of IT, office environment, welfare, etc.b. the future changes as follows: more people working from home, three or four working days, etc.5. Training and development in the workplace-- If you had a choice of work training, what would it be? Why?-- How do training help development of employees?a. a benefit to the staffb. Training upgrades business knowledge and working abilities.c. Training get staff well-informed and enhance their professional skills.6. ways of selling products or services-- How many ways are there to promote products or services?-- How effect is selling over the website?a. site promotion (department store / franchise houseb. direct mail, door-to-door sellingc. cold callingd. advertisement on TV, in newspaper or magazinee. Using you website as a marketing tool. Sell items directly on the site or use the site to educate customers about your product or service.T ask 2: Business T opic-Ways of working Task 1): Vocabulary—different ways of workingIII.DiscussionPut students into pairs or small groups to discuss how they work most effectively. Put the list of question on the board to help them discuss the points more easily.How do you study English most effectively?By working …--- at the same time everyday / at different times of the day?--- early in the morning / late at night?--- on your own / with others?--- at home / at your place of study (library or classroom)?Reference expressionsroutine type of person 按部就班的人have flexible management of time and work 灵活安排自己的时间和工作get support from each other互相支持co-operate with each other 相互合作share ideas 交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficient在团队工作需要有很好的人际交往技能，不一定效率就高can be more concentrated and thus more efficient in an office在办公室更容易集中精力因此也更有效率have more flexibility 享有更多的灵活度a dependent type of persona and never make decisions myself 性格依赖，不喜欢自己拿主意an independent type of person and would like to make decisions myself 性格独立，喜欢自己做决定don’t want to work under someone 不想在别人手下工作Example statement:For me, I like to work flexible hours on my own. By working like this, I can work most effectively. When I need to teach my students, I will go to the classroom. So I am used to flexible hours rather than working nine to five. Also, I’d like to work on my own. It is because this can allow me to be innovative in my language teaching career.IV.MatchingStudents match the terms to the definition. Ask them if any of them are familiar with these way of working:Would it be possible to telework in your job？How would you feel about job-sharing?Have you ever suggested to your boss the idea of flexitime?V.Further analysisTask 2)：Reading---how to job-shareI．ScanningAsk students to read the whole text before they put the headings with the correct paragraphs. Tell them that they won’t need to understand every word to complete this reading task. II．DiscussionTopic：How easy would it b for you to job-share? Would your employer or boss think it was a good idea?Reference expressionsYesHave more time with childrenWith less work stressCan have more free timeCan have someone to share credit and blameTwo people doing one job means twice as much experience, skills, brainpower and energy.NoDifficult to find someone you likeNeed to coordinate with the other personTend to work late at nightNeed careful planning to play to each other’s different strengthsThey may not get what they expect of the job-sharer in terms of hours, availability and result. III．ExtensionExtension 1:Roles: Student A is the employee and student B is the employerSituation: Student A wants to start job-sharing with another colleague. He must try to convince their employer that it is a good idea and mention the advantages. Student B should be skeptical and mention disadvantages.Time: 3 minutesExtension 2:Roles: Student A is the examiner and student B is the examineeSituation: Student A asks some questions and Student B tries to answer them.Aim: students should introduced to the idea that they will have to be able to talk on many different areas of business in the exam.Time: 3 minutesTask 3)：Listening---working from homeI.II.Q&AQ1. What does she way is important when working from home?---A: have a time table and stick to it.Q2. What does she think are some of the advantages and disadvantages of this way of working?---A: advantage- you spend more time with the children-more flexibility-the company saves money on office space-no commutingdisadvantage – sometimes you work in the evening-you miss people and office news & gossipQ3. How long has she been with her current employer? How long has she been home-working?---A: She’s been with her current employer since she left school, but she’s been home-working for 5 years.Q4. Is she doing anything different from normal this week?---A: She’s going to the office everyday to meet visitors.Task 4)：Grammar---present tensesII.TimelinePresent ContinuousPast ContinuousT ask 3: Speaking T est-Part twoI.Format of Speaking test-part two•Format: mini-presentation' by each candidate on a business theme.-- giving information and expressing opinions•Input: Written prompt•Time: about 6 minutes (1m preparation)•Interaction focus: the candidates are given prompts which generate a short talk on a business-related topicII.Criteria of grading in Part two•V ocabulary•Grammar•Ideas organizationNote:Choose 1 topic as quickly as possibleList key words of the topicMake notes while your partner speakingBody languageIII.Tips1.选择主题I choose topic …2.开篇点题As regards to… There are 3 points I want to sayAs to …I thing we need to consider 3 aspectsConcerning … This topic, … There are 4 things to consider.In regard to …I have the following points.In relation to … From my point of view, I have the following consideration.Regarding to … As far as I am concerned, my points are as follows:With regard to … concerned,With respect to …3.论点组织First … second … thirdFirstly … secondly … thirdly … lastly …One … another … the third one … and the last …To begin with … in addition / … another important consideration … finallyFirst of all … in the second place … last not but least …To begin with … moreover … finally …4.论点扩展举例：for example, for instance, take … for example, such as …解释：that is, that means, it means that …对比：in comparison with, compared to …5.结束演讲Well, that’s all my points.Right, it look as though I’ve covered the main areas / main points.I think that just covers everything.Before I close, let me summarize the main points.So, to sum up …IV.Reference presentationA.What’s important when job sharing?I choose topic A --- What is important when job sharing. As to this topic, as far as I amconcerned, there are 3 things to consider.Finding someone you like is the most important when you start a job-share. As job sharing is a way for two people to both fill one job, finding someone you like is very important for the success of the scheme. You may find one from your current workplace, or you may find one from outside through all kinds of contacts.Organizing and planning how you share the work is also important. If it’s shared responsibility, there is no division of duties but the two people have to split the hours clearly to ensure that the work flows continuously. If it’s divided responsibility, each partner has to be clear about his own case --- load or project to focus on during his working hours. If it’s unrelated responsibility, the partners and to learn what their separate tasks are in the same department, and each has to do his own share well.Communication is another important factor to consider when you arrange the job-share,especially for shared responsibility. Partners have to communicate well so that jobs are done smoothly. Using email, voicemail messages, daily logs and notes are some techniques that help facilitate communication.B. What is important when working from home 、Setting up an office space in the house is important when working from home. This will give you a feel of being in the office and concentrate more on work. In this way, it will be easy for you to differentiate between work time and private time and you will not be easily distracted.It ’s also important to plan your working hours and your breaks. Make it like in the office and set a timetable. But do not overwork yourself to make up for not being in the office every day. Make sure you have a break after you work for a few hours.In addition, to make working from home really successful, you should make surethough you are in the office. This may help a lot toThis exercise gives students the opportunity to bring together many of the ideas and vocabulary looked at in the module so far. Refer students to the previous reading and listening from this module to help them prepare ideas. Then students give their presentation to each other. NOTE: 1. choose one topic from 3 2. 1 minute preparation 3. 1 minute presentation4. ask 1 or 2 questions to your partnerB: What is important when…?Working from home• Set up an office space in the house.• Plan your working hours and your breaks. • •。
MODULE 1T ask 1: Speaking T est-Part oneI. Members of Speaking Test•Examiner 1--- Interlocutorasking questions and giving directions•Examiner 2--- Assessorassessing your spoken English•Candidate 1:making a speech or answering questionsof Examiner 1 or Candidate 2•Candidate 2:making a speech or answering questions of Examiner 1 or Candidate 1II. Format of Speaking Test-Part one•Format: interview--- Conversation between the examiner and two candidates•Input: Examiner asks questions•Time: 3 minutes•Interaction focus: the examiner encourages the candidates to give information about themselves and to express personal opinionsIII. Criteria of grading in Part one•Manner•Pronunciation•Intonation•Stress & Rhythm•V ocabulary & GrammarNote:Make 1st impressionAdapt to examiner’s toneBody languageIV. Sentence DevelopmentCriteria:1.Brief but not simple2.To the point3.Suitable wordingExample1) I like reading a lot.I like reading. My favori te book is “Gone with the wind” because I love the main character.I have a wide range of hobbies among which I love reading the most. My favorite book is “Gone with the wind” by Margaret Mitchell, because I greatly admire the main character--- Scarlett, who was brave to love and hate.2) I also enjoy travelling very much.I love travelling very much because I see travelling as a good opportunity to meet new people, new food and new culture, which by all means broadens my view.I spend most of my long holidays travelling to different places, because it offers me great opportunities to meet new people, taste new foods, learn new cultures, thus adding my life experiences. Lijiang, Jiuzaigou, and Xinjiang are the most impressive places for me so far, so I highly recommend them.3）What kind of person do you think you are?What are your strengths and weaknesses?inactive, quiet, introvert , extrovert, trustworthy, thoughtful, helpful, gentle, slow, honest, hardworking, active, efficient, kind, generous, talkative, easygoing,, open, optimistic, pessimistic, easy to get along with, ready to help others, brave, devoting, passionate, bright, smart, cute, popular among friends, sweet, warm-hearted, sympathetic, willing to share, not self-centered, considerate, a social person,4）Where are you from?Can you say something about your hometown?location, province, urban area, suburb, rural area, isolated places, small villages/towns/ downtown areas/ countryside, city, beautiful scenery, quiet, fresh air, green everywhere, friendly people, kind and helpful, skyscrapers, tall buildings, shopping malls, department stores, business district, entertainment, parks, transportation system, public facilities, convenient, noisy, busy, indifferent, modern, cold, alienated, climate, humid, dry, windy, freezing, extremely hot,5）What’s your hobby?What do you like to do in your spare time?spare time, music, Pop/classical, sports, ball games, pc games, body exercises, movies (detective/horror/romantic /comedy /tragedy), books (science fiction / novel / essay / poems / poetry /fashion magazine / comic strips/ cartoons / autobiography), shopping, food, cooking, painting, singing, dancing, playing cards/poker/chessV. Personal questionsWell, my name is ☺, but you can call me ☻, which is my English name.I’m from the city of … in GD Province, which is in the south of China.Actually, my hometown is famous for …, do you know that place?Well, I’m a student studying International Business in … , which is one of the bestpolytechnic college in GD Province.Generally speaking, I like my major a lot, but most specifically, my studies are full ofchallenging because there’re much business-related knowledge for me to learn.Frankly speaking, I’m not sure. But I used to dream to be a HR manager, because Isuppose managing people is the most exciting and creative job.Definitely, English is the international language and as my major is InternationalBusiness, I’ll run the career by communicating with business partners all over theworld.I have been learning English for more than 10 years since I was in primary school.VI. Business topics1. Business in your hometown or country-- what kind of business / industry is popular in your hometown?-- what is the current situation of the industry?a. IT industries / garment industry / sportswear industry, some of the brands are famous nationwide.b. Catering is popular in my hometown. Many people are in the catering business.2.the importance of English in business-- Do you think English will continue to be important for business in the future? Why?a. English is a common language used in international business communicationb. With globalization, English helps to obtain business opportunities, succeed in negotiationand entertain visitors.3. The effect of technology on business-- Which technology has had the biggest effect on business in recent years?-- What effect will technology have on business development?IT/ E-commerce / business onlinea. to help the transfer of business informationb. to change the way business is conductedc. IT is now widely used in business activities. The Internet is making it possible to do businessonline which is more speedy and cost-effective.4. Present and future changes in working life-- In what ways do you think working life will change in the next decade?a. the present changes as follows: use of IT, office environment, welfare, etc.b. the future changes as follows: more people working from home, three or four working days, etc.5. Training and development in the workplace-- If you had a choice of work training, what would it be? Why?-- How do training help development of employees?a. a benefit to the staffb. Training upgrades business knowledge and working abilities.c. Training get staff well-informed and enhance their professional skills.6. ways of selling products or services-- How many ways are there to promote products or services?-- How effect is selling over the website?a. site promotion (department store / franchise houseb. direct mail, door-to-door sellingc. cold callingd. advertisement on TV, in newspaper or magazinee. Using you website as a marketing tool. Sell items directly on the site or use the site to educate customers about your product or service.T ask 2: Business T opic-Ways of working Task 1): Vocabulary—different ways of workingIII.DiscussionPut students into pairs or small groups to discuss how they work most effectively. Put the list of question on the board to help them discuss the points more easily.How do you study English most effectively?By working …--- at the same time everyday / at different times of the day?--- early in the morning / late at night?--- on your own / with others?--- at home / at your place of study (library or classroom)?Reference expressionsroutine type of person 按部就班的人have flexible management of time and work 灵活安排自己的时间和工作get support from each other互相支持co-operate with each other 相互合作share ideas 交流想法learn from other people’s strong points 学他人所长working in a team needs to have good interpersonal skills and is not necessarily efficient在团队工作需要有很好的人际交往技能，不一定效率就高can be more concentrated and thus more efficient in an office在办公室更容易集中精力因此也更有效率have more flexibility 享有更多的灵活度a dependent type of persona and never make decisions myself 性格依赖，不喜欢自己拿主意an independent type of person and would like to make decisions myself 性格独立，喜欢自己做决定don’t want to work under someone 不想在别人手下工作Example statement:For me, I like to work flexible hours on my own. By working like this, I can work most effectively. When I need to teach my students, I will go to the classroom. So I am used to flexible hours rather than working nine to five. Also, I’d like to work on my own. It is because this can allow me to be innovative in my language teaching career.IV.MatchingStudents match the terms to the definition. Ask them if any of them are familiar with these way of working:Would it be possible to telework in your job？How would you feel about job-sharing?Have you ever suggested to your boss the idea of flexitime?V.Further analysisTask 2)：Reading---how to job-shareI．ScanningAsk students to read the whole text before they put the headings with the correct paragraphs. Tell them that they won’t need to understand every word to complete this reading task. II．DiscussionTopic：How easy would it b for you to job-share? Would your employer or boss think it was a good idea?Reference expressionsYesHave more time with childrenWith less work stressCan have more free timeCan have someone to share credit and blameTwo people doing one job means twice as much experience, skills, brainpower and energy.NoDifficult to find someone you likeNeed to coordinate with the other personTend to work late at nightNeed careful planning to play to each other’s different strengthsThey may not get what they expect of the job-sharer in terms of hours, availability and result. III．ExtensionExtension 1:Roles: Student A is the employee and student B is the employerSituation: Student A wants to start job-sharing with another colleague. He must try to convince their employer that it is a good idea and mention the advantages. Student B should be skeptical and mention disadvantages.Time: 3 minutesExtension 2:Roles: Student A is the examiner and student B is the examineeSituation: Student A asks some questions and Student B tries to answer them.Aim: students should introduced to the idea that they will have to be able to talk on many different areas of business in the exam.Time: 3 minutesTask 3)：Listening---working from homeI.II.Q&AQ1. What does she way is important when working from home?---A: have a time table and stick to it.Q2. What does she think are some of the advantages and disadvantages of this way of working?---A: advantage- you spend more time with the children-more flexibility-the company saves money on office space-no commutingdisadvantage – sometimes you work in the evening-you miss people and office news & gossipQ3. How long has she been with her current employer? How long has she been home-working?---A: She’s been with her current employer since she left school, but she’s been home-working for 5 years.Q4. Is she doing anything different from normal this week?---A: She’s going to the office everyday to meet visitors.Task 4)：Grammar---present tensesII.TimelinePresent ContinuousPast ContinuousT ask 3: Speaking T est-Part twoI.Format of Speaking test-part two•Format: mini-presentation' by each candidate on a business theme.-- giving information and expressing opinions•Input: Written prompt•Time: about 6 minutes (1m preparation)•Interaction focus: the candidates are given prompts which generate a short talk on a business-related topicII.Criteria of grading in Part two•V ocabulary•Grammar•Ideas organizationNote:Choose 1 topic as quickly as possibleList key words of the topicMake notes while your partner speakingBody languageIII.Tips1.选择主题I choose topic …2.开篇点题As regards to… There are 3 points I want to sayAs to …I thing we need to consider 3 aspectsConcerning … This topic, … There are 4 things to consider.In regard to …I have the following points.In relation to … From my point of view, I have the following consideration.Regarding to … As far as I am concerned, my points are as follows:With regard to … concerned,With respect to …3.论点组织First … second … thirdFirstly … secondly … thirdly … lastly …One … another … the third one … and the last …To begin with … in addition / … another important consideration … finallyFirst of all … in the second place … last not but least …To begin with … moreover … finally …4.论点扩展举例：for example, for instance, take … for example, such as …解释：that is, that means, it means that …对比：in comparison with, compared to …5.结束演讲Well, that’s all my points.Right, it look as though I’ve covered the main areas / main points.I think that just covers everything.Before I close, let me summarize the main points.So, to sum up …IV.Reference presentationA.What’s important when job sharing?I choose topic A --- What is important when job sharing. As to this topic, as far as I amconcerned, there are 3 things to consider.Finding someone you like is the most important when you start a job-share. As job sharing is a way for two people to both fill one job, finding someone you like is very important for the success of the scheme. You may find one from your current workplace, or you may find one from outside through all kinds of contacts.Organizing and planning how you share the work is also important. If it’s shared responsibility, there is no division of duties but the two people have to split the hours clearly to ensure that the work flows continuously. If it’s divided responsibility, each partner has to be clear about his own case --- load or project to focus on during his working hours. If it’s unrelated responsibility, the partners and to learn what their separate tasks are in the same department, and each has to do his own share well.Communication is another important factor to consider when you arrange the job-share,especially for shared responsibility. Partners have to communicate well so that jobs are done smoothly. Using email, voicemail messages, daily logs and notes are some techniques that help facilitate communication.B. What is important when working from home 、Setting up an office space in the house is important when working from home. This will give you a feel of being in the office and concentrate more on work. In this way, it will be easy for you to differentiate between work time and private time and you will not be easily distracted.It ’s also important to plan your working hours and your breaks. Make it like in the office and set a timetable. But do not overwork yourself to make up for not being in the office every day. Make sure you have a break after you work for a few hours.In addition, to make working from home really successful, you should make surethough you are in the office. This may help a lot toThis exercise gives students the opportunity to bring together many of the ideas and vocabulary looked at in the module so far. Refer students to the previous reading and listening from this module to help them prepare ideas. Then students give their presentation to each other. NOTE: 1. choose one topic from 3 2. 1 minute preparation 3. 1 minute presentation4. ask 1 or 2 questions to your partnerB: What is important when…?Working from home• Set up an office space in the house.• Plan your working hours and your breaks. • •。
,.BEC中级口语第一课时常用句型I am writing to you concerning…我写信给你是关于You can’t miss it.你一定找的到I can’t agree more. 我很赞同你It may have slipped your mind, but…你可能忘了，但是（确实有这么回事）You can always reach me at the number…打这个电话你总能找到我We would very much appreciate it if you could…如果你...我们会非常感谢I noted with interest your advertisement for…对于你们的广告我很感兴趣的是..Yes, that’s true, but on the other hand…是，这是对的，但是在另一方面（部分肯定）That’s exactly what I think.这正是我所想的Maybe, but don’t you think…?你不认为...（提出建议）You are wanted on the phone. 有你的电话As requested, we enclose for your attention…根据你们的要求，我方附上...同义词、近义词、相似词的辨析。
1) chairman主席，会长, president总裁，总统, CEO首席执行官，总裁, Managing Director总经理, General Manager总经理.2) dealer商人, merchant店主, trader, businessman, distributor经销商.3) deputy副总, vice-代理的, associate合伙人, assistant助理.4) discharge, unload, land 卸货5) discount折扣, reduction减少, rebate减少（税）, allowance津贴.,.第二课时ⅡPresentation ExamplePART 2: Mini-presentationA: WHAT IS IMPORTANT WHEN…?Selecting applicants for a job•Working experience•Personal qualitiesSample 1I choose topic A-what is important when selecting applicants for a job. As to this topic, as far as I am concerned, there are 3 things to consider.First, I think working experience is very important when selecting applicants. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience.Second, we must consider the personal qualities of the applicants, such as personality and health. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicant who is analytical and knowledgeable, but advertising agents like their employees to be energetic and creative.Third, I believe language is of great importance when selecting applicants. Nowadays, we do business with people from all over the world. Always we buy goods from Africa, and sell our electronic product to Europe; a foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job.Sample 2As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills.Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way.In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’spirit? Surely any organization can benefit from the reliability, devotion and enthusiam of its employees.Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees.B: WHAT IS IMPORTANT WHEN…?Preparing for a job interview•Studying the job advertisement•Finding out about the companyBefore you go for an interview, you must make preparations so as to face the interviewer with more confidence. They include studying the job advertisement, finding out about the company, preparing yourself psychologically, etc.Firstly, you should study the job advertisement carefully so that you can match your knowledge, skills and abilities with the specifications required for the post. You must assure the interviewer thatyou have all the qualifications required, so you are the right sort of person they are looking for.Secondly, you should know more about the company, such as its profile, structure, existing problems, requirements, campaigns and future plans. As a Chinese saying goes: “know the opponent and know yourself, and you can fight a hundred battles without defeat.”Finally, you should also prepare yourself psychologically and this will help you combat stress. Rehearsing the interview with your friends, for example, is a good relaxation exercise that can install confidence in you.第三课时ⅠConversationPART 1: Exchange personal informationThis part aims to prepare the candidate for phase 1 of the speaking test, which takes the form of an interview, with each candidate talking in turn to the examiner. This involves the candidate answering questions, responding to a comment or participating in an exchange or greeting.Activity 1:Asking each other’s name (including spelling), hometown, occupation, hobbiesFurther probing: describe your hometown (location, city, town, village) climate, population, etc.Further probing: describe your occupation/ or major (if student), likes and dislikes about your occupation.Further probing: asking each other about marital status/ with or without boy friend/girlfriend.Asking for opinion on married/single life, which is better?Further probing: asking each other about hobbies.第四课时ⅠTongue Twister1.Good cookies could be cooked by good cook if a good cook could cook good cookies.2.If you understand, say understand.If you don’t understand, say don’t understand.If you understand say you don’t understand.How can I understand you understand.Understand?3.Peter Pipe picked a peck of pickled peppers prepared by his parents and put them on a large paperplate.ⅡConversationⅢConversation TopicsAsking about personal views.1.Why do you study English?2.Why do you want to study business?3.What do you think of some modern methods of payment (credit cards, cheques, bank transfers银行转账)?4.What role does the computer play in modern business?5.What are some necessary steps for preparing a business trip overseas?6.Which kind of office would you prefer to work in, cellular or an open-plan office?格子间还是开放式7.What do you think of international trade?8.How to deal with customer enquires on the phone? 消费者打电话问讯9.Transportation: (What is your usual means of transportation? Compare the various means oftransportation)10.Health and safety in the workplace (How to ensure a healthy working environment for employees?What are some health hazards in the office/factory shop? What safety measures should be adopted in the workplace?)11.How to keep a balance between growth and environment protection?12.Radio and TV (What are your favorite/TV programs? Why?)13.What kind of role does advertising play in promoting your products/services? Which form ofadvertising is most effective in your opinion?14.What are the required qualities of a modern manager?15.What do you know about flexible time? 弹性工作制第五课时第四讲ⅠLife EnglishTalking about money1．If you have money, you can easily make money.Money makes money. 钱生钱Money begets money.If you are in debt, you lose your self-respect. 自尊You lose your motivation. 动力Your debt continues to grow. 你负债与日俱增You start to worry.You need to borrow more money.You get even deeper in debt.2.Money comes.Money goes.But the memory is always there. 钱来钱去，留给你的只是记忆Money talks.Money rules.Money is power. 钱是万能的3.Money burns a hole in your pocket. 钱是留不住在口袋里的It goes out as fast as it comes in. 钱用的比来得快You’re a spendthrift. 你是个浪费钱的人Don’t squander your hard-earned money. 别挥霍你辛苦赚来的钱Put your savings in the bank. 把你的储蓄放在银行里savings account （注意＋s）Never live beyond your means. 不要入不敷出live within one’s means 量入而出Be a good consumer. 做个理智的消费者customer，clientBe a smart shopper.Be a clever buyer.ⅡPresentation TopicsTeam WorkWHAT IS IMPORTANT WHEN…?MANAGING A PROJECT●ENCOURAGING TEAMWORK●KEEPING TO SCHEDULEWHAT IS IMPORTANT WHEN…?CHOOSING PEOPLE TO WORK IN TEAMS●VARIETY OF EXPERIENCE●PERSONAL QUALITIESKey point: improve working efficiency. This plays a crucial role in the commercial practice in Western world.Explain the importance of team work:a.Teamwork reflects the combined experiences, knowledge, intelligence and views of a group ofpeople, so it will definitely improve the quality and efficiency of the work.b.If the participants worked together, it would be easy for them to come up with creative ideas.This is particularly valuable for a relatively complex work, for the people working in a team, if one of them gets stuck on a matter, others/the rest could chip in their ideas and get theproblem sorted. But if you work on your own, for instance, you are the sole manager in the department.c.If people did not work as a team, everyone would have to wait for the decisions made by themanager and it was not easy to get people to take on responsibility for anything.d. A huge and complicated project is not possible to be completed/done by merely one person.For instance, 3 Gorges project-a huge amount of money, 30 million people have to emigrate to elsewhere, a lot of commercial contractse.You will get bored quickly if you work on you own. But if you work in a team…f.Working in a team can increase personal awareness of abilities and complementary skills incolleague.How to improve teamwork:Common objective；General ideas; friendly atmosphere; not bossy; patient; good manners; modest; leadership; good interpersonal skills; variety of experiencea.Variety of experience and a broad horizon would help to tackle urgent matters and establish hisor her personal prestige. Well-experienced staff are capable of overcoming storms and crises.b.On coming across problematic issues, new or inexperienced staff usually will feel depressedand even start to panic. One or a number of experienced staff will, in this kind of situation, automatically become the spiritual leaders of the team and can get the issues in question solved quickly.c. A wide range of experiences are important to a team member, because you never know whatkind of problems might suddenly come up to you. Experiences in different fields will enhancethe chance of successfully sorting out the problem with your knowledge which is based on your past experience.Personal qualities:a.The basis of the team work is mutual trust and friendly atmosphereb.Good manners, not too bossy, patient, modest, leadership, good interpersonal skills.Project ManagementWHAT IS IMPORTANT WHEN…?MANAGING A PROJECT●ENCOURAGING TEAMWORK●KEEPING TO SCHEDULEKey points: Team work, time pressure (keeping to the schedule)Team work: as explained in the teamwork sectionTime pressure:a. A well-designed schedule can clarify yourself to the project. You should ensure that you wouldbe running before the schedule rather than after it.b.Time is always of essence for a project.c.Failure to keep to the schedule will result in/cause late completion.te completion will lead to: civil litigation, injured party will become entitled to claimcompensation/entitled to sue the brea ching company.e.When the project is being processed/in the course of carrying out the project, there will be a lotof commercial activities involved. Such as investment banks advance cash; raw material supply, planning permission, sub-contract/outsource. Failure to stick to the schedule will affect above matters.CompetitionWHAT IS IMPORTANT WHEN…?DEALING WITH COMPETITION●PRICING POLICIES●ADVERTISING STRATEGIESWHAT IS IMORTANT WHEN…?SETTING PRICES FOR NEW PRODUCTS●PRODUCTION COSTS●COMPETIORS’PRICESKey points: Pricing; Advertising; Production costs; Competitor’s price; Marketing; a wide range of services and productsPricing:a.(For a consumer): all consumers would like to go for higher quality and less expensive products.It is a common sense.b.(For a manager): correct pricing policies can capture a large number of consumers in a shortperiod of time.c.For a newly established company: correct pricing policies are particularly important for newlyestablished businesses. The major task for them at the early stage is to draw the public attention and make their company and their brand known to the public. When a new product is put into market, there may be very few people knowing/who know about it…(e.g.Thai curry source)Competitors’price:a.Once a new product is put into market, it will immediately face the competition from rivals. Theprice war sometimes can be incredibly fierce and crude.petitors’price will mirror the consumers’attitude about certain products and thesatisfaction about their prices.c.If you fixed the price higher than your rivals without higher quality of service, you might soonfind yourself in an unfavorable situation.d.Correct pricing policies could also defeat some competitors in a short period of time. Forexample: Safeway, Tesco price war against all small bread manufactures. In this case, Safeway and Tesco fixed their price for 7p per loaf, which is 23p cheaper than their competitors’offer.As a result of this, in 35 days time, most of their competitors went into liquidation.Advertising strategies: 广告策略a.The fundamental task for a company is to make its products and itself known to the public.There are many ways to achieve this, advertising is the most important one.b.Advertising through different media can cover nearly every corner in the world. The mainchannels are:-TV-Radio-Internet-Newspaper-Bill Board-Poster-Magazinec.The advantage/point of advertising is not only about propagandizing your company but alsocompeting against/with your rivals. A company, through proper advertisements, can manage to introduce the advantages of their products comparing to their rivals’, and therefore convince the consumers that their products would be the right choice. For instance, Car manufactures can put in their new designs to the ads, e.g. ABS, double airbags to convince the prospective customers that their cars are safer than others.第六课时第五讲ⅠLife EnglishTalking about time1.How are we doing for time?Do we have time for that?How much time do we have left?Are we on schedule?Do we have time?Are we making good time?2.Times flies by too quickly.Time passes by too swiftly.Time waits for no man.Enjoy life while you’re still young.Don’t miss any opportunity.Don’t pass up any good chances.3.Time is important.Time is valuable.Time is precious.Do as much as you can every day.Take every opportunity and chance given to you.Don’t waste any time.ⅡPresentation TopicsMotivating staffWHAT IS IMPORTANT WHEN…?MOTIVATING STAFF●FINANCIAL BENEFITS●CAREER DEVELOPMENT OPPORTUNITIESWHAT IS IMPORTANT WHEN…?INTRODUCING A REWARD SYSTEM FOR STAFF●PURPOSE OF THE REWARD SYSTEM●TYPES OF REWARD OFFEREDWHAT IS IMPORTANT WHEN…?AIMING TO REDUCE STAFF TURNOVER●FINANCIAL INCENTIVES●CAREER STRUCTUREKey points: Financial benefits; Career development/structure; reduce staff turnoverFinancial Benefits:a.Managers, company owners and supervisors have always been frustrated and bewildered byemployees with little or no motivation.b.Staff always want reward for their contribution to the company and what they are worth. Suchfactors are just like market forces. The fundamental reason of looking for a job is to get pay.Staff do the job what they are paid for. However, quite often, the staff work overtime under their managers’demand. If the company fails to give proper financial benefits staff might subsequently feel not being fairly treated, and therefore frustrate their enthusiasm for their work.c.Staff want some sort of recognition for the job that they do. Correct financial benefits plan willarouse their enthusiasm; otherwise they would feel being ignored.d.The job that the staff are doing is not always interesting, or the working environment may notbe pleasant, or their colleagues might not be very helpful and cooperative. In this kind of situation/under the kind of circumstance, the staff would become stressful and uninterested in their job. Correct financial benefits can normally distract staff from their dissatisfaction with….Career development/structure:a.Job-hunting is always a two-way process. On one hand, the employees look for their ideal jobs,on the other hand the employer, at the same time, look for competitive people. An employer has a number of methods to attract the best people into its business. Such as high pay, traveling opportunities, company cars and training/career development opportunities.b.Good educational background is not the only element that the future employers will take intoaccount when they look for someone in the job market. Postgraduate qualifications and professional trainings are equally or even more important than the higher education degrees.When the HR managers only have 30 seconds to go through each applicant’s CV, the sector that will catch their eyes are normally your qualification and professional training experiences, which show whether you suit their vacant positions.c.Nowadays, very few people would like to go for that kind of job-for-life posts. They all wish tohave their jobs better and better. If an employee is able to get the opportunities to obtain some sort of professional training during the course of employment, this experience will definitely enhance his value in the employment market and therefore benefits his future job-hunting.d.So in the two-way job-seeking process, while the employer is choosing its favorite people, thewise future employee will consider the training and career development opportunities with his/her future employer and try to make himself/herself more competitive in the employment market.ⅢBusiness Dialogu e1) Negotiating a Job OfferEmployer: would you consider an offer of $56,000 per year?Ms. Wilson: What kind of benefits are talking about?Employer: Our standard package includes health insurance, two weeks vacation and a company car.Ms. Wilson: Are these things negotiable?Employer: Uh…not normally. What do you have in mind ?Ms. Wilson: Vacation time is important to me. I would be willing to give up these other items in order to receive more vacation days.Employer: What an interesting idea, Ms. Wilson. Would you also be willing to accept a cut in initial salary?Ms. Wilson: possibly. What do you have in mind ?2) Employee Pay RaiseBoss: You have done an excellent job this year and we are pleased with the results. Employee: I am glad that you have been happy with my performance.Boss: As a result of your performance, we happy to offer you the position of manager. Employee: Does this title come with an increase in salary?Boss: Yes, it does.Employee: Can you give me the specifics?Boss: Your monthly gross salary will increase by $500.Employee: That sounds fair.3）Asking for a RaiseMr. White: So, tell me: what makes you think we should give you a raise?Miss Small: I’ve got several good reasons. I’ve been here several years, my work has proven to be good, and I’ve noticed that people in comparable job s get paid more than I do. Mr. White: Salaries are confidential; how do you know how much money these “other people”make?Miss Small: Well, I’ve noticed all the new cars around here, for one thing.Mr. White: Those are company cars provided to the sales staff for their business trips. Also, some employees receive sales commissions. So good salesmen will naturally earn more. Miss Small: That’s understandable. Well, rather than comparing my salary with someone else’s, perhaps we could talk about my job performance. Surely you’ve noticed the extrahours I’ve put in recently? If I were being paid an hourly wage, with the standard time–and –a –half for overtime, I’d be earning much more.Mr. White: I see you point. However, it might be hard to get a raise approved. Profits were down last quarter, and the whole company is tightening its belt, so anything that affects theannual budget is hard to get approved. But I’ll tell you what I’ll do. I’ll give you a one–time bonus for your recent hard work. And I’ll try to arrange some sort ofcompensation for any future overtime.Miss Small: That would be very good of you, Mr. White.4）Asking for a RaiseMartin: Mr. Smith, I have been doing some industry research and was shocked to learn that the average salary for a position that is similar to mine pays, on average $2,000 more peryear than I am currently making.Mr. Smith: What are you basing this information on?Martin: First and secondary research. I hope that you can address this concern immediately as I find it very disturbing.Mr. Smith: Yes, I will. We are very happy with performance and want to continue our good working relationship.Martin: I wish the same. As such, I hope you will seriously consider a pay increase.Mr. Smith: Let me take this up with the Director and get back to you immediately.ⅣConversation Notes注意：1．考试中不要说“Pardon?”2．Never say “sorry”in examination!3．没听清可用以下说法I don’t quite understand you. Would you explain it a little bit for me?I am not sure what you are getting at. Would you express it in another way?第七课时第六讲ⅠLife Englisheating1．I am hungry.I’m hungry as hell.I’m hungry as a wolf.I’m starving.I’m starved.I feel like I’m starving to death.My stomach is empty.My stomach is growling.I could eat like a horse.2.I’m really hungry.I’m feeling weaker by the moment.I need to eat something nutritious.3.Let’s eat.Let’s dig in.Let’s pig out.Let’s mounch out.Let’s chow down.Let’s indulge ourselves.4.It’s delicious.It tastes great.It’s out of this world.This meal is fit for a king.This meal was made in heaven.I couldn’t ask for a better meal.5.I’m full.I’m stuffed.I can’t eat another bite.I ate too much.I need to take a rest.I need to take it easy.Invite sb. to dinner1.It’s on me.It’s my treat.Be my guest.Let me pay the bill.Let me foot the bill.Let me pick up the check.2.Pick your position.Select what you like.Choose whatever you wish.It’s your choice.It doesn’t really matter to me.I don’t have any preference.3.Can I get you something?Do you need anything?What would you like?Are you hungry now, or would you like to eat later?I’d like to invite you out to dinner.Do you have any preference?4.I’m easy to satisfy.I’m easy to please.I have simple tastes.I don’t need any fancy food.I don’t need anything special.McDonald’s would do me fine, if it’s OK with you.5.What do you recommend?What do you suggest?What do you think is best?What’s good today?What’s your most popular dish?What’s this place famous for?ⅡPresentation TopicsBusiness PremisesWHAT IS IMPORTANT WHEN…?RELOCATION A BUSINESS●LOCAL WORKFORCE AVAILABLE●LOCATION OF SITEWHAT IS IMPORTANT WHEN…?CHOOSING RETAIL PREMISES TO RENT●LOCATION●LENGTH OF CONTRACTKey points: location of the premises; local workforce; rent a premisesLocal workforce:a.Might technology support and skilful workforce are the two crucial elements leading a modernenterprises to success. So when locating a business, the management people in the business got to consider local workforce.b.Skilful workers are just like the hands of a business, they are the direct creators of company’sprofits.c.The diversity of the workforce’s skills will diversify the quality of the products. (Swiss watch,Volkswagen cars)d.Skilful workforce is particularly important to hi-tech oriented companies. The hi-tech productsrequire the company to maintain a strong research and development team, which are normally the more valuable assets of the company.e.When locating a business, the managers need to consider whether the local workforce iscapable of producing such a strong R&D team.f.Moreover, cheap local force will certainly reduce the production costs. (Consider why manyforeign companies choose China as their manufacturing base)Location of the business site:Consider the following issues:a.Whether it is convenient and easy for raw material supply and transporting out the products.b.Whether it is easy to get access to the electricity, water, gas and other supporting energysupplies.c.Whether it is convenient for most of staff to go to workd.The property price theree.Environmental issuesf.Planning permissiong.Tax liabilitiesThe length of the contract:a. Longer contract would cover issues in more details. The contract should cover certain matter, which are likely to incur, such as assignment, service charges, and rent review clause.MarketingWHAT IS IMPORTANT WHEN…?AIMING TO REACH NEW MARKETS●MARKET RESEARCH●ADVERTISINGWHAT IS IMPORTANT WHEN…?ADVERTISING A NEW PRODUCT●TARGET MARKETS●CHOICE OF MEDIAMarket research:a.Marketing is the performance of business activities that direct the flow of goods and servicesfrom producer to consumer or user.b.Marketing research is always the first step before the company gets into the market.c.The fundamental goal of marketing is the satisfaction of consumer needs. No organization cansurvive for long without meeting consumer needs. People will simply not purchase a product or service that they do not need.d.Thus, any organization, if it is to be successful, must proceed from the goal of customersatisfaction and adjust its programs to deliver an offering meeting consumers’needs.e. E.g. foreign medium and high range car manufacturers did not attempt to enter into theChinese market until recent years, because following market researches, they discovered that Chinese consumers, in general, could not afford to buy and maintain expensive cars. …f. E.g. Pizza, Pasta…g.Talking about Market Research✧The company has done a lot of market research for the product.✧Can you tell me how a company starts selling a new product?✧Do you often carry out/conduct market research?✧What’s objective of market research?✧One of the purpose of market research is to find out whether there’s a market for theproduct.✧We did a detailed market analysis.✧Market research is actually an analysis of a specific market for a particular product.✧We have to run the market test for two months.✧We have a wide product range.✧The stock market is uncertain at the moment because interest rates are falling.Advertising:a.Advertising is the most useful way to propagandize a company’s products and make themknown to the public. Advertising is also the way to get the products orientated. (E.g. whether the products are for female/male market, high earning people or low earning people. Sports shoes…perfume)b.When advertising a new product, it is essential to consider the target markets. Consumers’needs in the target market.c.Choice of media: see Advertising Strategies.ⅢBusiness Dialogue1) Market PotentialAndy: Thank you for your interest in representing our product.Janet: I have heard many excellent things about your company and have experienced first –hand the capabilities of your computers.Andy: What are your initial thoughts of our computers in China? Is there a market?。
剑桥商务英语中级篇口语解析为了让大家更好的预备商务英语BEC考试，我给大家整理了剑桥商务英语中级口语解析,下面我就和大家共享，来观赏一下吧。
剑桥商务英语中级口语解析(1)WHAT IS IMPORTANT WHEN ……?Meeting foreign clients for the first timeForeign language skillsKnowledge of cultural differences【词汇短语】记住bear in mind 多文化的multicultural本族语、母语native tongue 澄清、净化clarification过失、出丑gaffe 敏感、敏感度sensitivity攻读、熟读read up 双赢win-win谦恭有礼courtesy 关系，全都，和谐rapport名片business card【句型点击】如何询问对方意见Do you mind …?Would you like…?Could you ….., please?I was wondering if you could…?【参考范例】There are certain points to bear in mind when interacting with foreign clients for the first time. First, since many international clients prefer to deal in their native tongue, to grasp some foreign language skills can be greatly helpful sometimes we need to make a conscious effort to slow down to produce a fluent communication.And in communication, gaffes arise due to differences in cultures. For an extensive discussion with a foreign client, you’d better take the effort to read up about their country and know common things about their culture. It usually takes quite some time to comprehend the knowledge of cultural differences and respond appropriately.What’s more, you need to ensure that you make the best impression on potential foreign clients and fine business etiquette helps in a good impression. Simple courtesies such as shaking hands firmly and exchanging business card can make multicultural clients feel comfortable.Additionally, asking questions and seeking clarifications will help you understand the goals, concerns and overall needs of the foreign clients participation in communication and cultural sensitivity is all takes to create a win-win situation and build a great rapport with your foreign client.剑桥商务英语中级口语解析(2)IS IMPORTANT WHEN ……?Deciding whether to buy or rent office equipmentCostSpeed of technological change【词汇短语】货币因素monetary factor 纳税优待tax benefit最优先权first priority 加速折旧accelerated depreciation提升，更新upgrade 税金控除tax write-off可扣除的deductible【句型点击】如何澄清观点Don’t get me wrong. 不要误会我My attitude to….. is……What exactly I’m trying to say is…I’m afraid you’ve misunderstood me.【参考范例】Generally speaking, when getting office equipment, either to buy orto rent have its merits. However, monetary factor is given first priority. Cost should be considered to make sure that you can afford it. Even though either choice would be acceptable for you, it’s necessary to weigh whether or not the cash advantages of buying is greater to the service benefits of renting.With the high speed of technological change, some office equipments are easy to become outdated and it’s indispensable to upgrade those equipments every couple of years to improve efficiency and boost productivity in this respect, buying new office equipments can be a better solution.Another way to decide to buy or rent comes from the tax. The renting of office equipments can be fully tax deductible if you use the rented asset in your business. But with a rent, you may have a risk of losing tax benefits for accelerated depreciation. While buying equipments is better as a tax write-off, but both renting and buying can be used on your taxes beneficially.Last but not least one is useful life. Getting the right equipment for your office not only involves whether it can keep you comfortable, organized and productive, but takes into account the useful life of offic剑桥商务英语中级口语解析(3)WHAT IS IMPORTANT WHEN ……?Delegating work to othersClear instructionsChoice of person for the task【词汇短语】企业职阶corporate ladder 亲身动手的hands on合同工contract worker 激发motivate详述的、明确的explicit 分派allocate保证guarantee 反馈feedback最大值maximum 示意、含义implication【句型点击】句子语义关系：表示缘由Because of …..Due/owing to….Since…The reason for…. Is…Given the fact that …., we…..【参考范例】Anyone on the corporate ladder probably has some opportunities to delegate work to the team staff or to contract workers, which is one way to manage work time more effectively. Clear and explicit instructions should be give in the first place to decide and explain the targets, responsibilities and limits of the work that you delegate, for sufficient information guarantees the work to be done with a maximum of direction.Then choose the people who have the necessary ability or potential to work on the task and can be relied on to perform the task satisfactorily and responsibly. Choice of person for the task also depends on the development needs of the people involved.Additionally, advice, support and training such as providing information , possible solutions and giving hands-on assistance in a way motivates progress and inspires encouragement, commitment, enthusiasm and creative thinking in the people concerned.And allocating and monitoring the progress and quality of work are in delegate’s area of responsibility. Delegated work should be checked regularly whether agreed targets are met with the feedback to identify the implication of necessary revisions to targets. Achievements of targets are assessed to ensure whether someone is performing well, and credit and praise for the successful completion of the task should be given.。
考试介绍：：两人一组（人数为奇数或者人数过多的次天下午可能为三人一组）≈14min（20min）[对象选择:同一场次的任意一名考生,最好事先找好配合对象]两位考官主考---interlocutor提问考官& assessor评分考官：Part one---conversation对话≈3min（日常会话，有关个人信息和一般商务问题，提前准备可能问题，回答简明）Part two---mini-presentation简短发言≈6min（三题中任选一题，一分钟准备，演讲一分钟，A考生阐述，B考生根据内容提一问题，A 回答，然后调换）Part three---discussion讨论≈5min（讨论商务语境中的工作话题三分钟，30秒读题准备，讲究配合，阐述最好有引导性结尾，提示对方接话，避免尴尬冷场，若讨论不饱满，考官会问following-up questions）Part One：ConversationAsking about personal particulars: Name, hometown, family, interest, major/jobName:What’s your（full）name?May I have your name？Would you please tell me your name？What shall I call you?What do your friends call you？/What do your parents call you at home?How do you spell your name?Hometown：Where are you from?Where do you live?Do you like living in…?What’s the advantage of living in city?Where would you like rather live…or…? (Why?)Can you tell me something about your hometown?·Location·Industry·Job opportunityI come from , a city very close to . It is very famous forand has attracted millions of tourists every year.I come from , a city located in the . It is famous forwhich has created considerable job opportunities for the local people.I come from , a small city to be exact. However, it is developing so fast that I’m shocked by it every time when I go back home.Family：Can you tell me something about your family?How many people are there in your family?Do you come from a large family or a small family?Can you tell me a bit about sb. in your family?Interest:What do you usually so in your free time?Do you have much free time?How do you spend your free time?What do you do in your free time?What’s your hobby?Why do you like…?Major/job:Do you work or are you a student in…?·studyingI am a , majoring in in university. What do you study?/ What’s your major?Why do you choose…as your major?·Interest·Practical, popular, help me find an ideal job·Family influenceWhat do you like most about your major/study?What would you like to do after you finish your study?·look for a job/ hunt for a job·study further for the post graduate degree·go abroad/ further my study abroadWhat are you doing now for the preparation of your future plan? ·knowledge preparation·language·improve interpersonal communication skills·social experience(internship, part-time job)·workingWhat do you do?I am working as in a company.What do you like most about your job?(Why?)·Competitive payment·Attractive benefits·Career development·Pleasant working environment·Harmonious interpersonal relation·Flexible working hour·Good reputation·Training opportunityWhat do you think of your present job?What would your ideal job be?What kind of job do you like most?Do you think it’s better to work for one company or a number of companies?Is the opportunity to work in another country important to you?·broaden one’s horizon/ an eye-opener·improve my English speaking ability·get to know another culture·enhance my ability to live independentlyDo you think companies should provide training for staff?Asking about personal views:1.Why do you study English?2.Why do you want to study business?3.What do you think of some modern methods of payment (credit cards, cheques, banktransfers)?4.What role does the computer play in modern business?5.What are some necessary steps for preparing a business trip overseas? (arrange flight andaccommodation, prepare necessary documents ,catalog, price list, passport, visa)6.Which kind of office would you prefer to work in, cellular or an open-plan office?7.What do you think of international trade?8.How to deal with customer enquires on the phone?9.What is your usual means of transportation? Compare the various means of transportation.10.How to ensure a healthy working environment for employees? What are some health hazardsin the office/factory shop? What safety measures should be adopted in the workplace?11.How to keep a balance between growth and environment protection?12.What are your favorite/TV/radio programs? Why?13.What kind of role does advertising play in promoting your products/services? Which form ofadvertising is most effective in your opinion?14.What are the required qualities of a modern manager?15.What do you think about flexible time?Part Two：Mini-Presentation答题模式：·Introduction（一到两句）·Main part（三到四个要点）·Conclusion（不一定要有）Introduction：Well, I’d like to make a short/brief/mini/one-minute presentation on the topic…Well, I choose topic… As far as I am concerned, there are 3 things to consi der/cover. Well, when it comes to…, several vital factors must be taken intoaccount/consideration.Main part：First, Second, Third, Last but not leastFirstly, Secondly, Thirdly/lastlyFirst of all, In addition, FurthermoreTo begin with, Besides, What’s moreFor one thing, For anotherOn one hand, On the other handConclusion：In short/On the whole/To sum upAnyway, that’s why I think so.Thank you very much for listening.Before we close, let me just summarize the main points.While there are also oth er considerations in…but I believe the factors mentioned above are the most significant ones.Eg.WHAT IS IMPORTANT WHEN…?Selecting applicants for a job•Working experience•Personal qualities••Well, I choose topic…. As far as I am concerned, there ar e 3 things to be considered.First of all, we should take … into consideration.In addition, … should be another important point.Furthermore, we should not ignore…While there are also other considerations in…but I believe the factors mentioned above are the most significant ones.企业对员工：Company to staff·Competitive payment·Attractive benefits·Career development·Pleasant working environment·Harmonious interpersonal relation·Flexible working hour·Good reputation·Training opportunity1、招聘WHAT IS IMPORTANT WHEN…?Selecting applicants for a job●Working experience●Personal qualities●Sample：Well, I choose topic A, what is important when selecting applicants for a job. As far as I am concerned, there are 3 things to be considered.First of all, we should take working experience into consideration. Applicants who have already had the work experience in the relevant fields will learn the new job easier and quicker. And it will also save the company a lot of training fees if the applicant has related experience.In addition, personal qualities of the applicants should be another important point. Companies tend to employ people whose character fits a special job. For example, consulting company tends to employ applicants who are analytical and knowledgeable, but advertising agents like their employees to be energetic and creative.Furthermore, we should not ignore language ability. A foreign language especially English is needed if the company wants to expand to the world. Applicants who can speak one or more foreign languages will have a better chance to get the job. 类似题型：[WHAT IS IMPORTANT WHEN…? Selecting a retail sales assistant] WHAT IS IMPORTANT WHEN…?Trying to attract new staff●competitive wage●company reputation●Well, I choose topic A, what is important when trying to attract new staff. As far as I am concerned, there are 3 things to be considered.First of all, we should take competitive wage into consideration. A higher pay is the reorganization of one’s ability and performance to some degree. There’s no doubt that a well-paid job will be so attractive to a lot of applicants.In addition, company reputation should be another important point. People would feel much honor in a big company and that will motivate them to work harder in their job.Furthermore, we should not ignore pleasing environment. This may include comfortable office, modern facilities, a lounge or even a staff canteen.While there are also other considerations in trying to attract new staff, but I believe the factors mentioned above are the most significant ones.2、团队合作WHAT IS IMPORT ANT WHEN…?Choosing people to work in teams●Variety of experience●Personal qualities●Well, I choose topic A, what is important when choosing people to work in teams.As far as I am concerned, there are 3 things to be considered.First of all, we should take variety of experience into consideration. Variety of experience and a broad horizon would help to tackle urgent matters and establish his or her personal prestige. Well-experienced staff are capable of overcoming storms and crises.In addition, personal qualities should be another important point. The basis of the team work is mutual trust and friendly atmosphere. We need to choose people with qualities good manners, patience, modesty, leadership, good interpersonal skills.Furthermore, we should not ignore time pressure. When the project is being processed, there will be a lot of commercial activities involved. Such as investment banks advance cash, raw material supply, planning permission, sub-contract. Failure to stick to the schedule will affect above matters.While there are also other considerations in choosing people to work in teams, but I believe the factors mentioned above are the most significant ones.3、激励员工WHAT IS IMPORTANT WHEN…?Selecting staff for promotion●attitude to work●current performance●Well, I choose topic A, what is important when selecting staff for promotion. As far as I am concerned, there are 3 things to be considered.First of all, we should take attitude to work into consideration. That means if he always come to work on time and willing to sacrifice his personal time to complete extra job.In addition, current performance should be another important point. I mean whether he work efficiently with high quality. If one devoted more in his work, he may make progress more quickly.Furthermore, we should not ignore work-related qualities, such as education background, working years and so on. Education background offers the necessary knowledge and theory for the job. And longer working year helps in accumulating more experience and abilities.While there are also other considerations in selecting staff for promotion, but I believe the factors mentioned above are the most significant ones.类似题型[WHAT IS IMPORTANT WHEN…? A iming to increase staff productivity] 4、WHAT IS IMPORTANT WHEN…?Aiming to reduce staff turnover●Financial incentives●Career structure●Well, I choose topic A, what is important when aiming to reduce staff turnover. As far as I am concerned, there are 3 things to be considered.First of all, we should take financial incentives into consideration. Staff want some sort of recognition for the job that they do. Correct financial benefits plan will arouse their enthusiasm; otherwise they would feel being ignored. So we’d better give reward for their contribution to the company and what they are worth.In addition, career structure should be another important point. Very few people like to stay in their positions until they retire. They all wish to have better jobs. If they can join some sort of training programmes, the staff turnover may decline and the employees' motivation may arouse.Furthermore, we should not ignore pleasing work environment. This may include comfortable office, modern facilities, proper lighting and noise control.While there are also other considerations in aiming to reduce staff turnover, but I believe the factors mentioned above are the most significant ones.类似题型：[WHAT IS IMPORTANT WHEN…? Aiming to keep good staff] [WHAT IS IMPORTANT WHEN…? Motivating staff]员工对企业：Staff to company·Work performance·Education background·Work experience·Qualifications·Personal qualities1、求职WHAT IS IMPORTANT WHEN…?Preparing for a job interview●Studying the job advertisement●Finding out about the company●I choose topic A, what is important when preparing for a job interview. As far as I am concerned, there are 3 things to be considered.First of all, we should take studying the job advertisement into consideration. By studying the job advertisement, we can match your knowledge, skills and abilities with the specifications required for the post.In addition, finding out about the company should be another important point, such as its image, structure, existing problems, requirements, campaigns and future plans. As a Chinese saying goes: “know the opponent and know yourself, and you can fight a hundred battles without defeat.”Furthermore, we should not ignore preparing ourselves psychologically and this will help you combat stress. We should show our confidence and capacity to convince the interviewer that I’m the best choice.While there are also other considerations in preparing for a job interview, but I believe the factors mentioned above are the most significant ones.2、团队合作WHAT IS IMPORTANT WHEN...?Cooperating and sharing work●Fostering collaborative spirits●sharing work reasonably and fairly●Well, I choose topic A, what is important when cooperating and sharing work. As far as I am concerned, there are 3 things to be considered.First of all, we should take fostering collaborative spirit into consideration. As we all know, no single individual is almighty. People in teamwork can be creative and more productive, so collaborative spirit is the soul of a successful team.In addition, sharing work reasonably and fairly should be another important point. Different people have various personalities and skills, and it is sharing work properly in terms of members' traits that makes the key of successful cooperation.Furthermore, we should not ignore the function of timely feedbacks. It is necessary for a team to collect its members frequent feedbacks by having regular meetings, which can provide chances to solve the problems and correct the mistakes in the cooperation and sharing work in time.While there are also other considerations in cooperating and sharing work, butI believe the factors mentioned above are the most significant ones.3、晋升WHAT IS IMPORTANT WHE N…?Aiming for promotion●attitude to work●quality of performance●Well, I choose topic A, what is important when aiming for promotion. As far as I am concerned, there are 3 things to be considered.First of all, we should take attitude to work into consideration. That means we will always come to work on time and willing to sacrifice our personal time to complete extra job.In addition, quality of performance should be another important point. I mean we need to work efficiently with high quality. We’d better devoted more in our work so that we may make progress more quickly.Furthermore, we should not ignore work-related qualities, such as education background, working years and so on. Education background offers us the necessary knowledge and theory for the job. And longer working year helps in accumulating more experience and abilities.While there are also other considerations in aiming for promotion, but I believe the factors mentioned above are the most significant ones.提问方式：1.就具体的点提问You have mentioned that financial incentives are very important in reducing staff turnover. What kinds of financial incentives are often used in companies?2.提出个人质疑I don’t think training opportunity can always reduce staff turnover because sometimes training is a very time-wasting thing. What’s your opinion of it?3.提出新观点I think pleasant working environment is also very important in reducing staff turnover. Do you agree with me?。
[剑桥商务英语中级口语解析]商务英语中级口语剑桥商务英语中级口语解析(1)WHAT IS __NT WHEN 。
?Planning corporate hospitalityGuest listType of event【词汇短语】商务社交corporate hospitality 演示、展示demonstration交往socialize 士气morale有益的beneficial 容易到达的accessible出席者attendee 职场workplace受控环境controlled environment 专注的dedicated研讨会seminar 联系，关系网networking发布launch 人际的interpersonal【句型点击】询问他人意见Any ment on。
?How do you think of。
?What do you say about。
.?What’s your attitude to。
..?Do you have any idea about。
..?【参考范例】Several ponents e into play concerning corporate hospitality thatallows opportunities for colleague and clients to socialize, relax, and worktoward valuable professional and business connections in a positive andbeneficial way. When planning corporate hospitality events of all sorts, createa guest list first to ensure the attendees and modation.Corporate hospitality provides a controlled environment for seminars,meetings, conventions conferences, and even product launches or demonstrations.Types of event are rendered in the forms of a sporting event, concert, outdoorgathering or other team building event, which add fun and enhance morale.Location is another important consideration in terms of corporatehospitality, which can be a warm and memorable venue to ensure maximum successand exceed all expectations. And you’d better select a location easilyaccessible by your event attendees.The significance of socializing with colleagues and clients outside of theworkplace is dedicated to driving sales, building your pany’s image, keepingahead of your petitors in client hospitality and achieving specific marketingobjectives, as well as motivating networking and promoting interpersonal skilldevelopment.剑桥商务英语中级口语解析(2)WHAT IS __NT WHEN 。
XX剑桥商务英语中级考试讲义A: Im thrilled that your pany wants to do business with us. Id like to submit an offer right now.B: You certainly do work fast. Can I tell my pany this is a firm offer?A: Yes. However, it is subject to your reply being given within one week. Im sorry, but I have to give you a short time limit.B: One week is not a long time, if you think of all the hardware and software details that we will have to talk about.A: I understand that, and Im sorry. But we must be sure we can get those supplies soon.B: Well, Ill do my best to give you a call within two days at the latest.A: I appreciate that. I know I dont really need to say this, but well have to withdraw our offer if we dont hear from you by Friday.A: 很快乐贵公司要和我们做生意。
我现在就可以报价。
B: 你的动作真快!我回去可以跟公司说这是确定报价吗?A: 可以。
不过您要在一星期内答复才算有效。
很抱歉，但我只能给你这么短的期限。
B: 一个星期实在不算长，想想有关硬件及软件的所有细节，我们必须讨论的。
剑桥商务英语口语讲义第七讲Ⅰ Life English1I owe you.I owe you one.I owe you a big favor.I appreciate it.Im much obliged.Im indebted to you.2.Thank you.Thank you very much.I cant thank you enough.Im grateful.Im really grateful.Im more than grateful.3.Im really sorry.Im extremely sorry.I apologize from the bottom of my heart. Its my mistake.It shouldnt have happened.I wont let it happen again.4.Dont take me seriously.Dont believe what I say.Im just talking nonsense.Im just making a joke.Im trying to be funny.I only want to amuse you.Im kidding you.Im teasing you.Im just joking with you.Ⅱ Presentation TopicsTrade FairWHAT IS IMPORTANT WHENs the reason why（五）常用口头衔接语Well， it seems to me that s true， but on the other hand t have put it better myself.Thats just what/all I was thinking.Theres something in that， I suppose.Thats exactly my opinion.Well， the point Im trying to make is that s how I feel.Thats just how I see it.（六）常用词汇1．动词：to clarify， to explain， to interpret， toput sth. another way， to recap on sth.2．名词：a summary， a decision， a report， an oute，a write－up， a remendationⅣ Presentation QAWHAT IS IMPORTANT WHENDEVELOPING AN ADVERTISING PROGRAM？l OBJECTIVEl BUDGETOutlinethree steps carefully planned in advanceinformobjective persuaderemindhow much， spendbudget control costwithinTV， radio， newspaper， magazinemedia scope， reacheffectivenessfinally evaluating system提问及应答（1）细节扩展法：用非凡疑问句Question 1>You mentioned three objectives of an advertising program. How can you judge the very kind of the objective a specific advertising program serves？Question 2How many ways are there for you to control costs of advertisement？Question 3As for the products of your pany， which media do you think is the best one for advertising？ And why？（2）个人意见法：用一般疑问句Question 4Do you think timely adjusting is just as important as preparation beforehand in the development of an advertisement program？Question 5I heard you talked about evaluation systems of advertisement， and found myself quite interested in it. Has your pany adopted/evolved such a system？ How does it work？Question 6Do you believe/agree/support that advertisement is the best way in promoting sales？答复以下问题时简明扼要Answer to question 1There are two main aspects we must take into consideration when judging the objectives of a specific advertising program. Firstly， we must decide what major category the product belongs to. Secondly， the currentsales situation of the product on the market should be considered.Answer to question 2I think the advertisement costs can be controlled by two ways. The first way is to choose the most economically －efficient media， such as newspaper or radio rather than TV slots， for the former two will reach the general public at a relatively low cost. The second way is to ensure that the quantity of advertisement is appropriate， with no space for waste.Answer to question 3Since my panys manufacturing mainly focuses on food products， I believe TV may be the best media for advertisement. Because TV reaches the most extensive mass and seems to serve a very strong influence on children and women， who pose the major consumers of our products.Answer to question 4Yes， I quite agree with you. Because the market situation keeps changing almost without stop， timely adjusting is of key importance leading to a suessful launch of an advertising program. But it never reduces the significance of preparation.Answer to question 5Thank you for your interest in our pany. Actually， our pany adopted this evaluating system last year. It hasworked very well up till now， providing us with a set of quantified standards in evaluation， which are much more objective in parison with previously man－made criteria.Answer to question 6It cannot be denied that advertisement is a very effective way of sales promotion， but I dont think it is the only way to do this. Cutting prices， for example，sometimes generates the same result as advertisement does. And thats a more direct way， and is money－saving.。
剑桥商务英语中级考试辅导—口语部分一、口语考试概述（一）考试形式与流程（二）测试范围（三）评分标准二、应试辅导（一）问答对话（二）小演讲（三）互相讨论三、备考指南一、口语考试概述（一）考试形式与流程考试形式口语测试由两位口语考官(一位提问官，一位评分官)对两位考生同时进行。
提问官负责主持口试，还要求他给每位考生的成绩打总分，评分官负责对每一位考生的成绩进行分析评估。
经提问官介绍以后，评分官就不再参与交流。
口试为两人一组进行。
然而，如果考点的考生人数为奇数，最后三位考生可以同时进行考试。
考试流程：第一部分考官对每个考生轮流提问，问一些一般性的问题，并不严格按照顺序进行。
这部分测试约三分钟左右。
这部分考查考生自我介绍的能力：提供有关自己的家庭、兴趣和工作的信息，并表达如同意、反对或喜好等意见。
第二部分是“小演讲”，共六分钟左右。
在这一部分，考生可以选择一个题目，用大约一分钟的时间准备一段有发挥的演讲，每个考生讲完以后，就会请他们的同伴对他所讲的内容提一个问题。
第三部分是考生间双向的谈话(三个考生则采取三向讨论的形式)，考官给考生一个讨论题目，要求考生谈论大约3分钟，考官可以进行恰当的引导，然后再提一些与主题有关的问题。
（二）测试范围BEC口试主要考查考生在商务交往过程中运用英文的能力。
测试范围包括：1. 建立和保持商务联络（1）向人表示问候和对问候的回答；（2）自我介绍；（3）询问对方或介绍自己的身份特征；（4）表达自己喜欢什么、不喜欢什么；（5）发出邀请、接受和拒绝邀请；（6）表示感谢和欣赏；（7）给别人提供方便，接受和拒绝帮助。
2. 谈论工作（1）询问和描述工作任务；（2）询问和介绍公司情况；（3）询问和简要介绍产品；（4）比较不同的产品及价格；（5）询问和提出自己的观点；（6）表示同意或反对；（7）提出、接受或拒绝建议；（8）表达需要和要求。
3. 制定计划和安排工作（1）商务会议：安排会议日程与议程；（2）商务旅行：预定饭店房间、入住饭店和结账、点菜、进行旅行咨询、预定机票、乘火车旅行、根据指南行路等。
