应用文投诉信
一、题型特点与写作思路
1、题型特点
投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。写投诉信时，要注意写明投诉原委，用词要恰当。
2、写作思路
第一步：表明投诉原因
第二步：列举抱怨的具体问题，并说明问题带来的后果。
第三步：提出合理的建议
二、投诉信常用词汇与套用句型
一定要背下来的词汇
Complain v. 投诉
Disappointment n.失望
Ashamed adj.惭愧的
Dissatisfaction n.不满
Investigate v.调查
Explanation n.解释
一定要背下来的套用句型
1、I am writing to you to complain about ...
我写信向你投诉。。。
2、I wish to express my dissatisfaction/disappointment about...我想表达我对___的不满/失望
3、I believe you will take my complaints seriously and ...
我相信你会认真对待我的投诉，并且。。。
4、I hope you will give due attention to this matter .
希望你能对此事给予足够的重视。
5、I hope you will kindly investigate ...
我希望你对____进行调查。
6、To remedy the matter, i suggest making the following changes.
为了补救这个问题，我建议做出以下改变
三、模板
Dear___,
I am writing to complain about ____.I’m writing this letter to notify you about a problem i am having with____.
The reason for my dissatisfaction is ____.First of all,____.Second/In
addition,____.(Third,____.)What’s most unacceptable is that____. Frankly speaking,this is the worst experience i have ever had,and i would like to have this matter settled by____.
