高考英语书面表达投诉信写作高分必背（黄金模版经典范例）
A letter of complaint
Passage structure:
提出问题---说明具体情况---提出解决问题的办法
投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：
第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。Useful sentence patterns
1. I am writing to complain about…\ I am writing to make a complaint about…\
I am writing to express my dissatisfaction about…
2. There is something wrong with… I bought. For one thing, ..…; for another thing …
3. I can hardly bear \tolerate …any more.
4. I hope you can consider my suggestions and improve the situation
5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.
6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.
段尾常用语：
(1)It would be highly appreciated if you could…
(2)I believe you will take my complaints seriously and…
(3)I hope you will give due attention to this matter.
(4)I would like to get this matter settled by the end of this month.
(5)I could not be more s atisfied if you can kindly…
(6)I would appreciate it very much if you could…
第一篇Samples
假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：
购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
Dear Sir or Madam,
I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sold me this MP3, but they couldn’t do anything about it. I can hardly bear the poor service offered by your company’s agents. I have no choice but to turn to your help. It is required that you should make a replacement of my MP3 no later than the end of this month. Hope you can look into the matter, consider my suggestions and solve this problem as soon as possible. It would be highly appreciated if it is solved as expected. If not, I would like to have a full refund or take legal action.
Looking forward to your early reply.
Regards
Li Hua
投诉信格式模板：
Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)．
The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．I appreciate it very much if you could ________ (提出建议和请求), preferably ________ (进一步的要求), and I would like to have this matter settled by ________
(设定解决事情最后期限)．
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely，
Li Ming
第二篇投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003
Dear Manager,
Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your as sistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such se rvice should have happened in your shop and your assistant didn’t seriously think of the interests of customers.
I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Tom
第三篇网上购物书籍投诉信书面表达范文：
Dear Sir or Madam,
I’m a student from Guangming Middle School. As a faithful supporter of your website, I have enjoyed your convenience and timely service. But this time, I’m writing for your help.
On Dec 26th, I ordered a best-seller Twilight through your website. Unfortunately, quite a few pages were found missing when I read it afterwards, greatly affecting my understanding of the book.
I was wondering whether you could solve this problem in a proper way, for instance, sending me a new book, for I really love the book.
Your earliest reply will be appreciated. Thank you!
实战演练作文翻译
尊敬的布朗先生，
我很高兴地告诉您，我们上周日订购的冰箱fridge在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。
使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度temperature时，困惑地发现温度在17℃，明显超出了0℃—9℃的标准温度范围beyond the standard temperature between 0℃ and 9℃。
不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？
请即刻关注并尽快回复，不胜感激。
您忠实的顾客
李华
高考英语书面表达投诉信写作参考答案
【模仿翻译】
尊敬的布朗先生，
我很高兴地告诉您，我们上周日订购的冰箱在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。
使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在17℃，明显超出了0℃—9℃的标准温度范围。
不用说，这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？
请即刻关注并尽快回复，不胜感激。
您忠实的顾客
李华
【模仿翻译】
Dear Mr. Brown,
I am glad to inform you that the fridge we ordered last Sunday was received on September 21. But we are regretful to find that it cannot work normally.
After using the fridge for a few days, we found that the food kept in it got bad quickly. When we took the temperature in it, we were confused to find it was about 17℃, obviously beyond the standard temperature between 0℃ and 9℃.
Needless to say, this problem has interrupted our normal life. Could you please send a man to repair it in a short time?
Your prompt attention and early reply will be appreciated.
Yours faithfully,
Li Hua
【模拟真题1：投诉服务态度】
假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。
【模拟真题：投诉服务态度】
Dear Mananger,
I feel sorry to trouble you but I am afraid that I have to make a complaint.
Yesterday I bought an electric fan in your shop, but when I got home and turned it on, it didn’t work. So I took it back and talked to the assistant about the problem. To my surprise, instead of helping me solve the problem, the man, in a rude manner, refused to examine it.
Generally, your shop is well-known for good service and that is why I bought the electric fan in your shop. I was really upset to find that such a thing should have occurred in your shop.
I am waiting for a reasonable explanation and expecting an early reply. Sincerely yours,
Li Hua
【模拟真题2：投诉衣服质量】
假设你是李华，在一家网店购买了一件羊毛衫，昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家Miss Macleod 写一封投诉信：
1. 要求对方换一件新的羊毛衫或退款：
2. 询问对方如何返还已经收到的羊毛衫；
3. 期待对方尽快回复。
【模拟真题：投诉衣服质量】
Dear Miss Macleod,
I’m pleased to tell you that the woolen sweater I bought from your store through the Internet arrived on time yesterday. But when checking it, I found an obvious hole on the back. I wonder why you didn’t notice it when you delivered the sweater to me. I have dialed your service number a few times, only to be repeatedly told that it was busy.
This problem really makes me annoyed. Could you change a new one for me or return my money as soon as possible? By the way, how shall I send this sweater back to you?
I am looking forward to your early reply.
Yours faithfully,
Li Hua
你是李华，两周前你从网上一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
官方范文：
To whom it may concern,
Iam one of your customers(顾客). I ordered（订购）a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it is not a complete set, as I found one book missing.
Iam sorry to have received such poor service, and I believe I have every rightto ask you to deal with this problem. I hope that you either return my money ordeliver a new
set of books to me. Besides, I’d like to be informed of theprocess of your dealing with my complaint.
Lookingforward to your reply.
Li Hua
投诉信（餐厅就餐投诉）
Dear Sir,
Last Friday, I booked a table near the window for dinner in your hotel as I was going to treat my two American friends to a typical Chinese meal. But I’m quite disappointed with your service. We went there at the time as arranged, but the waiter told us there were no seats available. After about one and a half hours, we were asked to share a table with an old couple. The food was not delicious and some dishes were too salty. I’ll appreciate it if you can look into this case.
Yours,
Li lin
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
2017高考英语书面表达投诉信写作 A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律： 第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1.I am writing to complain about…\ I am writing to make a complaint about…\ I am w riting to express my dissatisfaction about… 2.There is something wrong with… I bought. For one thing, ..…; for another thing … 3.I can hardly bear \tolerate …any more. 4.I hope you can consider my suggestions and improve the situation 5.I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6.I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但
背景: ?I have some complaints to make about the faulty(产品)purchased at your store last week. ?I would like to express my dissatisfaction with the(产品)bought on your website which is of poor quality. ?I am very annoyed about the unsatisfying service offered by your staff.
目的: ?On behalf of…,I’m writing to draw your attention over the worsening issue that… ?I’m writing to report my concern over the worrying effect/result caused by…,expecting to command your attention and assistance/ support. ?As a regular/dedicated customer,I require efforts be made to resolve the problem and find a proper solution.
交代问题： ?With/Given that+原因,…is worryingly common ?One of the primary complaints is… ?Another headache among…is… ?Worse still,主句 ?What bothers/disturbs us most is… ?Fine as the product might look,it+问题?Unfortunately,the product fail to…
View：This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)； Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ； A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …
一、信函写作：称呼、正文、落款 1、审题—-判断是个人书信&事务公函 决定： 语域使用：正式：使用礼貌表达，不用缩略语(对公) 半正式：可以使用缩略和口语表达(对私) 非正式：(一般不考)——It depends 呼语：特定的写信对象：Dear XX 不明确收信人：Dear Sir/Madam, or To Whom It May Concern 2、正文 三段(8句)：写作目的段医学全在线搜集整,理https://www.doczj.com/doc/234386013.html,、细化段、感谢或者期待。 3、各种信函内容安排 2)投诉信 与投诉信比较：仍然以提建议为主，无需赞扬，直接表明写信目的—即提建议，最后无需感谢，只需表示期待改进。 A.基本结构 Dear XX/To Whom It May Concern, 第一段：自我介绍，陈述事由，提出建议; 第二段：投诉细节(补救细节); 第三段：期待改进。
Yours sincerely, Li Ming B.投诉信框架 Dear XX/To Whom It May Concern, I am xxx who…. I am writing to express my dissatisfaction/disappointment about…(投诉信). 具体事由. To improve the situation, it is advisable for you to take the following measures.To begin with,…细节一; Moreover, …细节二。 We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. Yours sincerely, Li Ming
高考英语写作模板大全 这篇文章汇集了邀请信、建议信、口头通知、申请信、投诉信和道歉信的篇章布局和首段、中段、尾段涉及到的重要句型，对学生的高考英语写作会有直接的帮助。 一. 邀请信 【篇首句】介绍自己，简要说明活动，并邀请对方。 ⒈I’m Li Hua from Yucai School，the president of the Student Union. 我是来自育才学校的李华，学生会主席。 ⒉An English speaking contest of our school will be held on August ⒍我们学校有一场英语演讲比赛将在8月6号举行。 ⒊There will be a party in my garden on Sunday. 周日，在我的花园里会举行一场聚会。 ⒋I’d like to invite you to judge it. 我想邀请你做它的裁判。 ⒌I’m writing to invite you to…我写信是邀请你…… ⒍I wonder if you can come to…我想知道你是否能来…… ⒎We sincerely hope you can attend it. 我们真诚希望你能够参加。 ⒏It’s my pleasure/a great honour for me to invite you to…我很荣幸的邀请你…… ⒐It’s a pity that you have to go back to America soon. So a farewell party for you will be held in the Sun Club this Saturday evening. Could you come at 6:00 pm? 很遗憾你不久就要回美国了。所以，这周六，在阳光俱乐部我们会为你举行一个欢送会。下午六点你能来吗？ 【篇中句】介绍活动具体内容，并说明受邀人参加理由。 ⒈It will begin at 2:00 pm and last two hours, during which time 15 well-prepared contestants will deliver their speeches. 它将于下午两点钟开始，四点钟结束，在此期间将会有十五位准备充分的参赛者发表演讲。 ⒉We will start at 8:00 am and arrive there at 9:00. 我们将会在上午八点出发，九点到达那里。 ⒊During the afternoon, we’ll…together. 下午，我们会一起…… ⒋Remember to take water and lunch with you. 记得带上水和午餐。 ⒌By the way, you may take Bus No. 322 in front of your apartment and it will take you directly to the club. 顺便说一下，你可以乘坐你家公寓前的322路公交车，它会直接把你带到俱乐部。 ⒍I know you are a native speaker of English and an English teacher, and I, on behalf of our school, sincerely invite you to be part of the contest. 我知道你的母语是英语，还是一个英语老师。我，代表我们学校，真诚的邀请你来比赛现场。 ⒎Since you are so eager to improve your English, it will prove to be a great chance. 既然你如此渴望提高英语，这会是一个很好的机会。 ⒏I’m sure that you will enjoy yourself there. 我保证你在那里会过得很愉快。 【篇尾句】期待对方接受邀请，并期待对方尽快回复。 ⒈Will you be available during that time? Please contact me at 1234567 at your earliest convenience. 那期间你有空吗？请方便时尽快给我打电话1234567。 ⒉Would you please let me know as soon as possible if you can accept my invitation? 请尽快告诉我你能否接受我的邀请好吗？ ⒊We will feel much honored if you could come. 如果你能来，我们会非常荣幸。 ⒋We are looking forward to your coming. 我们期待着你的到来。 ⒌I am longing to see you soon. 我期待着尽早见到你。 二. 建议信 【篇首句】说明写信目的。 ⒈I’m sorry to hear that you are having trouble fitting in your new school. Such problems are quite normal. Perhaps the following suggestions are helpful. 很遗憾听说你在适应新学校方面有困难。这样的问题是很正常的。可能下面的建议会有一些帮助。
英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,
英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __（总体介绍）. ④In the first place, ___（抱怨的第一个方面）. ⑤In addition, ___（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）,
preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^
二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but
高考英语作文:投诉信 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didnt work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didnt help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didnt seriously think of the interests of customers.
】 应用文写作：抱怨信、投诉信 在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。 一、一封投诉信应包括三个最基本的方面： 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... ) 2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有： Please let me know what you intend to do in this matter. I am returning... under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should... 、 二、具体细节 ①首段：注意客观礼貌 a. 自我介绍; b. 引出投诉内容 c. 表明目的要求。 ②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯提出问题; * b. 提出改进建议，表明希望如何解决; c. 拓展题目内容，尤其要强调如何问题不解决所带来的后果。 ③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速恰当的解决; b. 有时可就问题的解决限定时间; c. 对有关人员的努力表示感谢; d. 希望尽快得到满意答复。 ^ 文章的整体框架按照上述标准进行，具体到没一句的把握则如下： 第一部分：提出抱怨并表示遗憾
英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that
英语投诉信万能句型 英语投诉信万能句型40句 开头：写明目的：投诉。 1。i'm writing to you to plain about。。。 我写信是投诉。。。。。。 2。i'm li hua。i feel bad to trouble you but i'm afraid that i have to make a plaint about your restaurant。 我是李华。很不想给你添麻烦。可是，恐怕我不得不对你们餐馆进行投诉。 3。i want to expresmdissatisfaction about the woolen scarf i bought from your pany。 我想要表达我对从你们公司买的羊毛围巾的不满。 中间：说明投诉问题、后果，并提出合理提议。 1。in the first place，the food itoo saltand the water isn't served in
time。in addition，the music you broadcast itoo noisy。under these circumstances，i find it hard to sit here having dinner quietly。 首先，食物太咸，水没有及时端上来。并且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在那里吃饭。 2。it arrived on time the dabefore yesterday。but when i checked it，i found a hole in the middle。i waastonished because the hole waobviouand i didn't think you should neglect thideficiency（缺陷）。 它是前天按时到的。可是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应当忽略这个缺陷。 3。while i waon holidain hong kong about a week ago，i bought a green shirt for 300 hk dollarin your shop，but there seemto be something wrong with it。when it'washed，it fadein colour。now i can't wear it。 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，可是看上去似乎有一些状况。当被洗的时候，它会掉色。此刻，我不能穿了。 4。i have dialed your service number for several timebut it waalwaybusy。
高考英语书面表达投诉信写作高分必背（黄金模版经典范例） A letter of complaint Passage structure: 提出问题---说明具体情况---提出解决问题的办法 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 Useful sentence patterns 1. I am writing to complain about…\ I am writing to make a compl aint about…\ I am writing to express my dissatisfaction about… 2. There is something wrong with… I bought. For one thing, ..…; for another thing … 3. I can hardly bear \tolerate …any more. 4. I hope you can consider my suggestions and improve the situation 5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind. 6. I would like to have a refund(退款) or a replacement（更换）as soon as possible. 段尾常用语： (1)It would be highly appreciate d if you could… (2)I believe you will take my complaints seriously and… (3)I hope you will give due attention to this matter. (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I woul d appreciate it very much if you could… 第一篇Samples 假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题： 购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。 Dear Sir or Madam, I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sol d me this MP3, but they couldn’t do anything about it. I can hardly bear the