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高考英语书面表达投诉信写作高分必背(黄金模版经典范例)

高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)

高考英语书面表达投诉信写作高分必背(黄金模版经典范例)

A letter of complaint

Passage structure:

提出问题---说明具体情况---提出解决问题的办法

投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过,切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施,或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律:

第一段:表明来信所要投诉的问题,尽可能做到客观礼貌,给读信人留下好印象。应该记住读信人不一定就是错误的责任人,他的合作对事情的最终圆满解决有着非常重要的作用。第二段:写明投诉的原因、问题的经过及产生的后果。可以说具体的理由,也可以说问题的具体体现方式。

第三段:提出解决方案,不需展开。这段应体现书信的礼貌原则,可以用类似“如果你能……,我将十分感激”这样的表达方式。还要注意做到公平、公正。

Useful sentence patterns

1. I am writing to complain about…\ I am writing to make a compl aint about…\ I am writing to express my dissatisfaction about…

2. There is something wrong with… I bought. For one thing, ..…; for another thing …

3. I can hardly bear \tolerate …any more.

4. I hope you can consider my suggestions and improve the situation

5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.

6. I would like to have a refund(退款) or a replacement(更换)as soon as possible.

段尾常用语:

(1)It would be highly appreciate d if you could…

(2)I believe you will take my complaints seriously and…

(3)I hope you will give due attention to this matter.

(4)I would like to get this matter settled by the end of this month.

(5)I could not be more satisfied if you can kindly…

(6)I woul d appreciate it very much if you could…

第一篇Samples

假设你是李华,你新买的某外国品牌MP3出了故障,现你写信到其公司反映问题:

购买日期:上个月故障:一周前屏幕坏了,看不见屏幕内容已跟当地销售商家投诉,但其不能解决要求:更换一台新的,如不行则要求退货,拿回货款。

Dear Sir or Madam,

I am Li Hua. I am writing to complain about the cell phone produced by your company. Out of my satisfaction, the cell phone I bought last month broke down a week ago. I cannot see anything on the screen, which has a great effect on my daily life and my work. Much to my disappointment, I have talked about this with the shop which sol d me this MP3, but they couldn’t do anything about it. I can hardly bear the poor service offered by your company’s agents. I have no choice but to turn to your help. It is required that you should make a replacement of my MP3 no later than the end of this month. Hope you can look into the matter, consider my suggestions and solve this

problem as soon as possible. It would be highly appreciated if it is solved as expected. If not, I would like to have a full refund or take legal action.

Looking forward to your early reply.

Regards

Li Hua

投诉信格式模板:

Dear ________,

I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情).

The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果).

I appreciate it very much if you could ________ (提出建议和请求), preferably ________ (进一步的要求), and I would like to have this matter settled by ________ (设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

第二篇投诉信:汤姆在一家商店购得劣质商品,遂与营业员交涉。但该营业员对他态度粗暴,不予受理,汤姆为此向经理写一封投诉信。

January 3,2003

Dear Manager,

Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers.

I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply.

Sincerely yours,

Tom

第三篇网上购物书籍投诉信书面表达范文:

Dear Sir or Madam,

I’m a student from Guangming Middle School. As a faithful supporter of your website, I have enjoyed your convenience and timely service. But this time, I’m writing for your help.

On Dec 26th, I ordered a best-seller Twilight through your website. Unfortunately, quite a few pages were found missing when I read it afterwards, greatly affecting my understanding of the book.

I was wondering whether you could solve this problem in a proper way, for instance, sending me a new book, for I really love the book.

Your earliest reply will be appreciated. Thank you!

实战演练作文翻译

尊敬的布朗先生,

我很高兴地告诉您,我们上周日订购的冰箱fridge在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。

使用这台冰箱几天之后,我们发现在里面的食物很快变质了。当我们测量里面的温度temperature时,困惑地发现温度在17℃,明显超出了0℃—9℃的标准温度范围beyond the standard temperature between 0℃ and 9℃。

不用说,这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗?

请即刻关注并尽快回复,不胜感激。

您忠实的顾客

李华

高考英语书面表达投诉信写作参考答案

【模仿翻译】

尊敬的布朗先生,

我很高兴地告诉您,我们上周日订购的冰箱在9月21日收到了。但是我们很遗憾地发现这台冰箱无法正常运行。

使用这台冰箱几天之后,我们发现在里面的食物很快变质了。当我们测量里面的温度时,困惑地发现温度在17℃,明显超出了0℃—9℃的标准温度范围。

不用说,这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗?

请即刻关注并尽快回复,不胜感激。

您忠实的顾客

李华

【模仿翻译】

Dear Mr. Brown,

I am glad to inform you that the fridge we ordered last Sunday was received on September 21. But we are regretful to find that it cannot work normally.

After using the fridge for a few days, we found that the food kept in it got bad quickly. When we took the temperature in it, we were confused to find it was about 17℃, obviously beyond the standard temperature between 0℃ and 9℃.

Needless to say, this problem has interrupted our normal life. Could you please send a man to repair it in a short time?

Your prompt attention and early reply will be appreciated.

Yours faithfully,

Li Hua

【模拟真题1:投诉服务态度】

假如你是李华,昨天在商场购买了一台电风扇,回家后发现它不能运转。你回到店里与营业员交涉时该营业员对你的态度恶劣,对你提出的问题不予受理。请你为此向经理写一封投诉信。

【模拟真题:投诉服务态度】

Dear Mananger,

I feel sorry to trouble you but I am afraid that I have to make a complaint.

Yesterday I bought an electric fan in your shop, but when I got home and turned it on, it didn’t work. So I took it back and talked to the assistant about the problem. To my surprise, instead of helping me solve the problem, the man, in a rude manner, refused to examine it.

Generally, your shop is well-known for good service and that is why I bought the electric fan in your shop. I was really upset to find that such a thing should have occurred in your shop.

I am waiting for a reasonable explanation and expecting an early reply.

Sincerely yours,

Li Hua

【模拟真题2:投诉衣服质量】

假设你是李华,在一家网店购买了一件羊毛衫,昨天收到后发现羊毛衫后背有个洞,你给卖家打了几次服务电话,对方电话却一直占线。请你给卖家Miss Macleod写一封投诉信:

1. 要求对方换一件新的羊毛衫或退款:

2. 询问对方如何返还已经收到的羊毛衫;

3. 期待对方尽快回复。

【模拟真题:投诉衣服质量】

Dear Miss Macleod,

I’m pleased to tell you that the woolen sweater I bought from your store through the Internet arrived on time yesterday. But when checking it, I found an obvious hole on the back. I wonder why you didn’t notice it when you delivered the sweater to me. I have dialed your service number a few times, only to be repeatedly told that it was busy.

This problem really makes me annoyed. Could you change a new one for me or return my money as soon as possible? By the way, how shall I send this sweater back to you?

I am looking forward to your early reply.

Yours faithfully,

Li Hua

你是李华,两周前你从网上一套书虫系列读物(BookwormSeries)昨天才到货,且包装破损,数量不足。请就此向网店客服写邮件投诉。要点如下:

1. 介绍购物情况

2. 反映存在问题

3. 提出解决方案

注意:

1. 词数100词左右

2. 可适当增加细节,使行文连贯

3. 开头结尾已给出,不计入总词

可能用到的生词:投诉complaint n.

官方范文:

To whom it may concern,

Iam one of your customers(顾客). I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it

is not a complete set, as I found one book missing.

Iam sorry to have received such poor service, and I believe I have every rightto ask you to deal with this problem. I hope that you either return my money ordeliver a new set of books to me. Besides, I’d like to be informed of theprocess of your dealing with my complaint.

Lookingforward to your reply.

Li Hua

投诉信(餐厅就餐投诉)

Dear Sir,

Last Friday, I booked a table near the window for dinner in your hotel as I was going to treat my two American friends to a typical Chinese meal. But I’m quite disappointed with your service. We went there at the time as arranged, but the waiter told us there were no seats available. After about one and a half hours, we were asked to share a table with an old couple. The food was not delicious and some dishes were too salty. I’ll appreciate it if you can look into this case.

Yours,

Li lin

投诉信范文

投诉信格式范本一: 关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报 举报人:姓名(可匿名、化名,最好署实名举报贪官),住址,联系电话。 被举报人:姓名(向纪检监察机关举报时,被举报对象须是中共党员或国家干部),所在单位,职务。 反映问题的性质:××(如涉嫌贪污、受贿、挪用公款等) 事实与理由[用最简洁的语言写清]:被反映人在什么时间、什么地点,以什么手段实施什么样的行为,造成什么样的后果;违反什么规定第…条。 举报信的关键是在正文部分。 ①要用最简练的语言写正文部分,把要举报的问题写清楚。 ②叙述案件情况要按照时间顺序,逐项写明案件发生的时间、地点、手段、具体情节和后果等。 ③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的,还要将证据情况,证明人和知情人的姓名、单位、电话及联系办法等写清楚。 ④在举报信的结尾部分,要发表自己对案件的看法,提出具体的要求,并签上自己的姓名,写上联系办法和写信的时间。

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政府采购投诉书 致: 投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 委托代理人:姓名:性别:年龄: 民族:职务:工作单位: 住址:电话: 被投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 投诉事项、请求: 事实依据: 质疑和质疑答复情况: 证据和证据来源、证人姓名、住址和联系方式 投诉人:(盖章) 法定代表人:(签章) 年月日 附:本投诉书副本份。 法定代表人身份证明书份。 授权委托书份。 其它证明文件份。 注:①事实依据中应写清采购活动经过、客观情况和有关法律、政策依据。

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G 投诉信(抱怨信) 一.投诉信常用词汇: Complaint n.投诉unsatisfactory adj.令人不满意的disappointing adj.使人失望的take action采取行动 warranty n.保证in charge of负责 remedy n.治疗,补救distressing adj.令人苦恼的 invo1ce n.发票,费用清单negligence n.疏忽,失误二.常用句式: 1. It is a great pity that we find there is something wrong with... 令人非常遗憾的是我们发现……有问题。 2. Would you please let me know whether or not you can...as soon as possible? 你们能不能尽快告知我是否可以…” 3. I hope that my problem will get your kind consideration. 我希望您能考虑一下我的问题。 4. I am sure there are technical or man-made errors involved. 我确信出现了技术或人为的错误。 5. I hope you can make an investigation into this matter as soon as possible. 我希望你们能尽快调查此事。 6. I hope I can get my refund as soon as possible. 我希望能尽快收到退款。 7. I am writing to make a complaint about. 我写信是为了投诉…… 8. I am most reluctant to complain, but... 我非常不愿意投诉,但…… 9. One annoying aspect of your service is... 你们的服务项目中一个令人不满的地方是…… 10. I have been pleased with your services for years, but now I feel very disappointed. 多年来我一直很满意你们的服务,但现在我非常失望。 11. I would like to draw your attention to the problem/fault. 我想让您知道这个问题/错误。 12. I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉您,我发现……令人非常不满意。 13. I wish to express my dissatisfaction/disappointment with... 我想表达我对……的不满/失望。 14. It would be highly appreciated if you could... 如果您能……我将万分感谢。 15. I trust you will take my complaints seriously. 我相信您会认真对待我的投诉。 16. I hope you will give due attention to this matter. 希望对此事您能给予足够的重视。 17.I would like to get this matter settled by the end Of this month. 我希望能在月底解决此事。

学校投诉信范文【可编辑版】

学校投诉信范文 学校投诉信范文 学校投诉信范文,我今天给大家带来两篇投诉信,日常生活中难免会遇到一些小摩擦,投诉信能很好的保护我们的利益。以下这篇是关于学校投诉信范文。感兴趣的朋友一起来看看这篇由资料站为您提供的文章。 学校投诉信范文一: 我是初中一年级的一位学生家长,反应一位语文老师的几个问题: 1、经常拖堂,侵占学生的休息时间,导致学生没有时间上厕所,并且影响了其他老师上课; 2、语文课上讲一些与语文知识无关的内容; 3、经常无故训斥学生; 4、对所教授知识一知半解讲不明白,让学生自己从网上寻找答案; 5、对于学生参加学校的集体活动不但不支持还有抵触情绪,以此为理由为难学生。 听说去年毕业的学生对这位老师也反映过此类问题,这样的老师为什么还继续留在教学岗位上,难道她有后台?经了解其他学生的家长都有同感。建议学校领导本着对学校和学生负责的态度,认真调查核实后,让这位老师离开教学岗位,从事其他工作比如发发报纸类的工作。 学校投诉信范文二:

您好,我是XX省XX学校的一名学生,我想反应一下该校的收费问题,本来不想举报它的,但一而再,再而三的隔三差五的收费实在是忍不住内心的怒火! 1: 教学楼一楼大厅的收费表上标示我们高中不住校生的费用是700多,可是到报名的时候收的是900多。 2: 还有就是有一天就是学校莫名奇妙的给了我一张学生退款单,好像是220多,叫我们签名盖手印,钱都没给我们就叫我们签名盖手指纹,zttousuxin长坡中学真的好过分!我和同学那时就想联合在一起举报长坡中学,但只是敢怒不敢言,谁都害怕惹出麻烦所以就没有举报它,但内心却是十分的喷怒! 3:学校之前还弄什么刷卡进出校园的东西,进出校园一刷卡短信通知家长,钱也收了,照片也照了,但一学期都过去了一直到没反应。 4: 现在又收取什么课本费45元,真是好过分,老师也不说是什么课本,长坡中学真的是无法再容忍它了! 5: 还有全国竞赛的,要求我们每人都要参加,我们做学生的也知不知道这考试到底是收费的还是不收费的,反正校方叫我们每人交5元我们也就交了。 6:

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