Final Speech Preparation Worksheet (自动保存的)

智慧树《职场英语》第一章测试1、单选题：What is the meaning of “human resource“？选项：A:劳动资源B:人类资源C:人力资源D:人口资源正确答案: （C）2、单选题：Which of the following options is not essential on a resume?选项：A:DisadvantageB:SkillsC:Contact informationD:Work experience正确答案: （A）3、单选题：Which of the following phrases can be better explained ” Submit”? 选项：A:Hand overB:Decide intoC:Go throughD:Look for正确答案:（A）4、多选题：Why are resumes so important?选项：A:Resumes are commercials.B:Your resume is your personal AD.C:A resume can get an employer interested in a job.D:A resume is a tool to win an interview.正确答案:（A.;D） .5、多选题：Where does wang pei have part-time job experience in his resum选项：A:Once taught in wuchang primary school.B:Once taught in wuhan educational background in hubei provinceC:He used to teach at wuchang university.D:He once taught in wuhan city vocational college.正确答案: （A、B）6、多选题：What computer skills can we learn from wang jun’s resume?选项：A:only powerpoint.B:Windows and msofficeC:prowerpoint and the internetD:Windows,MSoffice and excel答案: （C、D）7、判断题：Mike Liu Is a candidate for marketing specialist选项：A:错B:对正确答案: （B）8、判断题：You need to end your interview by saying thank you选项：A:错B:对正确答案: （B）9、判断题：Li Ming works as a marketing specialist in a market选项：A:对B:错正确答案: （A）10、判断题：You don’t need to know anything about the company before the interview 选项：A:对B:错正确答案: （B）第二章单元测试1、单选题：What information do you don’t need to know about the company before the interview? 选项：A:company ‘s historyB:training programsC:company prior to your interviewD:Employee benifits正确答案: （A）2、单选题：What does Jack want to do after graduation?选项：A:TeacherB:PoliceC:SalesmanD:Engineer正确答案: （C）3、单选题：How long does Jack have work experience?选项：A:Three monthsB:One monthC:Two monthsD:Four months正确答案: （C）4、单选题：Which company will Jack go to apply for the job?选项：A:AlibabaB:Baidu CompanyC:DQ CompanyD:ABCImport and export corporation正确答案: （D）5、单选题：Which of the following options is not a way to find a job on the internet?选项：A:BrowserB:key wordsC:search engineD:career sites正确答案: （A）6、单选题：Which of the following phrases has a similar meaning to ” Submit”? 选项：A:Hand overB:Decide toC:Go throughD:Look for正确答案: （A）7、多选题：What is wrong with writing a resume?选项：A:Feel free to fill in your contact information.B:List your salary requirements.C:Make sure your resume has a professional presentation.D:Read the job description and the job advertisement carefully.正确答案: （A、B）8、多选题：What do resume employers focus on?选项：A:Can the employer contact the applicant?B:Know all personal information about the applicant.C:Applicant’s degree.D:Want to know what the applicant has to offer?正确答案: （A、C、D）9、多选题：What interests does xu zhiqiang have from his resume?选项：A:Photography and football.B:Football and swimming.C:Playing tennis, bowling and swimming.D:Photography, stamp exhibits正确答案: （C、D）10、多选题：What is a resume?选项：A:Name and telephone number of the individual.B:A brief introduction to your educational background. C:An introduction to personal living habits.D:Introduction of work experience and ability.正确答案: （B、D）第三章单元测试1、单选题：May I introduce ___________ to you?选项：A:youB:TheyC:myselfD:I正确答案: （C）2、单选题：What do you do ?选项：A:I am a managerB:I’m doing homeworkC:I did nothingD:I’d like to go正确答案: （A）3、单选题：“It’s company’s treat” means_______选项：A:这公司待遇差B:它是公司的对待C:这就是公司的待遇D:公司请客正确答案: （D）4、单选题：Finance department is responsible for______选项：A:making the productB:payments, bills and expensesC:selling the product/serviceD:hiring new staffs正确答案: （B）5、单选题：”Three engineers in A&D didn’t get their wages on time”. Which department should take the responsibility?选项：A:Customer ServiceB:IT (Information Technology)C:FinanceD:Human Resources正确答案: （D）6、单选题：What does Entrepreneurial?Structure mean in Chinese?选项：A:矩阵式结构B:创业型结构C:部门制结构D:职能制结构正确答案: （B）7、单选题：Which department is responsible for taking care of customer needs?选项：A:MarketingB:Administrative DepartmentC:Customer ServiceD:Sales正确答案: （C）8、单选题：What is the relationship between the Chief Executive Officer and the Board of Directors ?选项：A:They give orders to each other.B:They belong to different companiesC:They work closely with each otherD:The Chief Executive officer gives orders to the Board of Directors.正确答案: （C）9、单选题：“The marketing department looks after market research, product creation and advertising campaigns.” The Chinese meaning of this sentence is_________选项：A:市场部看顾市场调查、产品创新以及打广告战等活动B:市场部寻找市场调研、产品创造以及广告战役C:市场部主管市场调研、产品创新及广告活动D:市场部照料市场研究、产品创新以及打广告战争正确答案: （C）10、单选题：If you want to leave a good impression on your colleagues in company, which of the following actions is suitable?选项：A:Take too long for lunch.B:Be the first one to leaveC:Pay attention to introductionsD:Make personal phone calls during work正确答案: （C）第四章单元测试1、判断题：A successful reception starts well if you can make conversation smoothly with visitors.选项：A:错B:对正确答案: （B）2、单选题：Which of the following is not the key element of a message选项：A:name of the callerB:timeC:telephone numberD:place of your writing正确答案: （D）3、判断题：As a receptionist,looking afrer visitors in your company is part of your job. 选项：A:对B:错正确答案: （A）4、单选题：Which of the following is not the mian steps of receiving visitors at airport? 选项：A:making a schedule for the visitorB:gettinging to the airport on timeC:writing a welcome cardD:reserving a hotel for the visitors正确答案: （C）5、判断题：offer to take a message when the caller is not available.选项：A:对B:错正确答案: （A）6、判断题：You can introduce the city to the visitor when first meeting visitor.选项：A:对B:错正确答案: （A）7、判断题：Keep the conversation short and to the point when making a phone call.选项：A:对B:错正确答案: （A）8、判断题：While taking message, we should write down all details.选项：A:错B:对正确答案: （A）9、判断题：If you are to receive a visitor at the airport , you shold read his schedul beforehand 选项：A:对B:错正确答案: （A）10、单选题：If you are working the reception desk, how to ask the name of the visitor?选项：A:What is you name ?B:Can I have your name,please?C:Your name is ?D:Is your name XXX?正确答案: （B）第五章单元测试1、判断题：Jane Bake wants to book 2 double rooms for 3nights.选项：A:错B:对正确答案: （B）2、判断题：Jane Bake wants to make a reservation a suite for three nights in the hotel. 选项：A:错B:对正确答案: （A）3、判断题：John Smith’s number is .选项：A:对B:错正确答案: （A）4、单选题：How many nights is the man staying in the hotel?How many rooms has he booked? 选项：A:Three rooms for two nightsB:Four rooms for three nightsC:Three rooms for four nightsD:Two rooms for three nights正确答案: （D）5、单选题：How much does Jane Bake pay for three nights?选项：A:864B:648C:576D:288正确答案: （A）6、单选题：What time does Mr.Jackson ask the waiter to wake him up? 选项：A:Six noon todayB:Six o’clock tomorrow morningC:Six o’clock this eveningD:six o’clock tomorrow afternoon正确答案: （D）7、单选题：How is Mr.Gray going to go to shanghai?选项：A:By trainB:By subwayC:By planeD:By car正确答案: （C）8、单选题：How many nights does Betty Clinton want to reserve?选项：A:Four nightsB:one nightC:Three nightsD:Two nights正确答案: （A）9、多选题：What needs to be packed for business trip?选项：A:Address booksB:Name cardsC:Business documentsD:Laptop正确答案: （A、B、C、D）10、多选题：What will people have to do when they travel by air?选项：A:Watch an in-fight movieB:Check in at the hotelC:Buy a ticketD:Go through security正确答案: （A、B、C、D）第六章单元测试1、判断题：An invitation letter is a kind of social letter,it is divided into formal invitation and informal invitation.选项：A:对B:错正确答案: （A）2、单选题：What attitude should we keep when we invite customers?选项：A:Self-centeredB:PoliteC:CasualD:Cold正确答案: （B）3、判断题：The premise of finding a target client customer is that the the customer is interested in the company.选项：A:对B:错正确答案: （A）4、单选题：Which of the following dining phrases does not fit the context ?选项：A:Please look at the menu firstB:I hope we can meet again.C:You go ahead.D:Thank for your kind invitation.正确答案: （C）5、多选题：What kind of environment should l choose to eat with my clients?选项：A:Peaceful environment.B:BeargardenC:A place that makes you feel good.D:The place that customers don’t like.正确答案: （A、C）6、判断题：If you want to invite a client for dinner,you should first underatand the customer’s taste ,taste and dinner habits.选项：A:对B:错正确答案: （A）7、多选题：Which of the following expressions is correct when a customer comes to the company? 选项：A:Welcome to our company.B:If the boss is not available,politely make an appointment for anither time. C:I ‘ll contant our boss,please wait a moment.D:I ‘ll show you to the reception room first.正确答案: （A、B、C、D）8、判断题：If two people don’t want to pay the bill together mean “Let’s take AA system”选项：A:错B:对正确答案: （B）9、判断题：When receiving customers at the airport ,if the customer has airsickness or other physics discomfort should be timely .选项：A:错B:对正确答案: （B）10、判断题：Always adhere to the concept of customer first.选项：A:错B:对正确答案: （B）第七章单元测试1、单选题：I’d like to show you an ad that really _______________me.选项：A:impressB:impressedC:impressingD:to impress正确答案: （B）2、判断题：I am interested in your latest products.选项：A:错B:对正确答案: （B）3、判断题：This one we produced is characterized by its high quality, compact-sized, energy-saving and it’s also easy-to-operate.选项：A:对B:错正确答案: （A）4、判断题：It looks very nice.Well,can you tell me about this model?选项：A:对B:错正确答案: （A）5、单选题：The phone will be available in ______ of European and Asian countries for a price of 449euros.选项：A:a dozenB:dozenC:aD:dozens正确答案: （D）6、判断题：As our products have all the features you need and are 20% cheap than those madein Japan, I strongly recommend it to you.选项：A:对B:错正确答案: （B）7、单选题：Finally I should outline our recomendations as to how you can make this product a _________ in your territory.选项：A:successingB:successfulC:successD:succeed正确答案: （C）8、单选题：It was ____________ this winter.选项：A:launchedB:launchsC:launchD:launching正确答案: （A）9、判断题：To sum up, everything indicated that the market was ready for a high-tech product. 选项：A:对B:错正确答案: （A）10、判断题：Compared with our other products, it is small in size are lighter in weight.选项：A:对B:错正确答案: （B）第八章单元测试1、单选题：The basic steps to make an effective presentation选项：A:Prepare,Speech, organization, delivery, end, exchange, conclusion and summaryB:Prepare, introduce, organization, delivery, end, exchange, conclusion and summary 正确答案: （B）2、单选题：What’d the main reason for the decline in sales last quarter ?选项：A:World financial crisis and no plans have been made to increase domestic sales B:World financial crisis正确答案: （A）3、判断题：Traditional negotiation is easier to negotiate successfully.选项：A:错B:对正确答案: （A）4、多选题：What are the two basic motivation of learning ?选项：A:study attitudeB:study interestC:study needD:study belt正确答案: （C、D）5、多选题：In teaching ,we can use from to show our understanding of material?选项：A:AnalysisB:TransformationC:MemoryD:Interpretation正确答案: （A、B、D）6、多选题：The interaction between learning and teaching is a systematic process, which contains elements ?选项：A:TeachersB:Teaching contentC:StudentsD:Teaching media正确答案: （A、B、C、D）7、多选题：The concept of anxiety symptoms in middle school are?选项：A:AppreciationB:SelectionC:RecognitionD:Get some action正确答案: （A、C、D）8、判断题：Sales is risky，so i must not do it选项：A:错B:对正确答案: （A）9、判断题：As a Sales representative ，you must first konw the eight steps of makeing a gift 选项：A:错B:对正确答案: （B）10、判断题：The most important of the eight steps is that they require verylittle skill选项：A:错B:对正确答案: （A）第九章单元测试1、判断题：A successful meeting starts well before everyone is gathered in a conference room. 选项：A:错B:对正确答案: （B）2、单选题：Which of the following is not the purpose of a meeting选项：A:BargainingB:Sharing informationC:Decision makingD:Problem solving正确答案: （A）3、判断题：Agenda is a list of the subjects to be dealt with or talked about at a meeting. 选项：A:错B:对正确答案: （B）4、单选题：Which of the following is not the mian steps of chairing a meeting?选项：A:During the meetingB:Opening the meetingC:Drafting agendaD:Summarizing and closing a meeting正确答案: （C）5、判断题：Minutes refers to the written record of what took place or was discussed during a meeting.选项：A:错B:对正确答案: （B）6、多选题：What are the Meeting Minutes used for?选项：A:Provide a transparent decision-making processB:Prepare an outlineC:Convert meetings into action plansD:inform people who were not at the meeting.正确答案: （A、C、D）7、判断题：Keep the minutes short and to the point.选项：A:对B:错正确答案: （A）8、判断题：While taking minutes, we should write down all details.选项：A:错B:对正确答案: （A）9、判断题：If you are to take minute for a meeting, you shold read the agenda prepared beforehand 选项：A:错B:对正确答案: （B）10、判断题：If you are the chairperson of the meeting, how should you ask suggestions for the issue discussed?“I’d like to get some ideas from you all.”选项：A:对B:错正确答案: （A）第十章单元测试1、单选题：Why did Machael refuse Johnson to attend the negotiation?选项：A:Because of his girlfriend’s birthdayB:because of his mother’s birthday正确答案: （A）2、多选题：How to develop interpersonal relationship?选项：A:not complainB:Making ApologyC:Communicating effectivelyD:Giving Praise正确答案: （B、C、D）3、判断题：There are only four interpersonal skills.选项：A:对B:错正确答案: （B）4、判断题：“You never know what you can do till you try!”it means ” Don’t Complain.”选项：A:对B:错答案: （A）5、判断题：Michael’s idea of the status of family and work is family coms first and job second. 选项：A:错B:对正确答案: （B）6、多选题：How to develop interpersonal skills?选项：A:offering and asking for helpB:Don’t complainC:communicate dearlyD:pay attention to others正确答案: （B、C、D）7、判断题：The economy is getting better ,but good jobs still aren’t exactly growing on trees 选项：A:错B:对正确答案: （B）8、多选题：What’s your carre problem?选项：A:low payB:tight scheduleC:keep your nose to the grindstoneD:working overtime正确答案: （B、C、D）9、单选题：Why does women feel tired of her job?选项：A:because she wants to go back to school to studyB:because her boss asks her to do more than she can正确答案: （B）10、判断题：you can quit at the walls when you are not satisfied with your work 选项：A:错B:对正确答案: （A）。

Intermediate Grammar Final ExamName: ID:I.Choose the answer that best completes each sentence. 2×10=20’1. Yesterday he lost all his _____.A. wages and savingB. wage and savingsC. wages and savingsD. wage and saving2. I want to know _______.A. somebody else opinionB. somebody else’s opinionC. somebody’s else opinionD. somebody’s else’s opinion3. Children should be taught how to get along with ______.A. otherB. anotherC. othersD. the others4. I can’t express ______ in Chinese, while you can.A. meB. myC. myselfD. mine5.By the end of April Peter here for three months.A. will have stayedB. will stayC. staysD. has stayed6. I'm awfully sorry, but I had no alternative. I simply _____ what I did.A. ought to have doneB. have to doC. had to doD. must do7. I suppose that when I come back in ten years' time all those old houses_____ down.A. will have been pulledB. will have pulledC. will be pullingD. will be pulled8. She ought to stop work; she has a headache because she _______ too long.A. has been readingB. had readC. is readingD. read9. A new bridge ____here. They hope to finish it next month.A. is buildingB. has been builtC. is being builtD. is to be built10. There is a police car in front of the restaurant. What do you suppose_?A. is happenedB. has happenedC. had happenedD. have happenedII.Write down the past and past participle forms of the following verbs. 0.5×20=10’Ex. begin began begun1.grind 6 . throw2.breed 7 . withdraw3.misbehave 8.appeal4.clap 9. control5.stink 10. chooseIII.D irections: change the singular nouns into plural nouns. 1×10=10’1.knife 6. memo2. crisis 7. wolf3. hero 8. quiz4. chief 9. oasis5. photograph 10. criterione the correct form of the verb that best completes each sentence.1×10= 10’1. Three years _______ (have) passed since they met last time, and for them, three years_______ (be) really a long time.2. _______ (be) everybody going to take part in the game this afternoon?3. To learn one or two foreign languages _______ (be) very important nowadays.4. Alice，together with her friends，_______ (be) punished for having broken the school rules.5. Every girl and every boy _______ (have) the right to join the club.6. —_______ (be) either she or you to go and attend the meeting?—Neither she nor I________(be).7. Many a scientist _______ (have) devoted their lives to science.8. The old _______ (be) respected in our country.e may, must, can, can’t, should to complete the sentences. 10’1. “______ your brother speak English very well, too?” No, he ______.”2. “______ you play tennis?”“Yes, I ______.”3. The box is very heavy. Tom ______ move it.4. “What about seeing a new film this evening?”“I’m afraid I _____. I ______ finish my English exercises this evening.”5. This fish won’t keep fresh, we ______ eat it now.6. You ______ do it, so ______ I.7. You ______ start now, or you’ll be late.8. Excuse me, sir. ______ I ask you a question, please?9. I’m not sure about the news. It ______ or ______ not be true.10. Lily isn’t here. She ______ have gone to the school library,or she have gone to the meeting room, or she ______have gone home.VI.Choose the answer that best completes each sentence. 2×5=10’1.Mary realized she_________A . was making fun ofB . was made funC . was being made fun ofD . was being made fun2. He_______by his teacher.A . happened to seeB . was happened to seeC . happened to be seenD . was happened to be seen3. I have no more letters ____ ，thank you．A . to typeB . typingC . to be typedD . typed4. ___ many times, the boy still didn't know how to do the exercisesA . Having taughtB . Having been taughtC . taughtD . Teaching5. The man died because medical help was not summoned. A doctor should immediately.A. have calledB. been calledC. calledD. have been calledVII.Change the direct speech into reported speech sentence. 3×2=6’Ex. He said: “I’ve left my book in my room.”He told me that he had left his book in his room.1.She asked, “Is this book yours or his?”2.The teacher asked, “how did you repair it?”3．The teacher said to the students, “Don’t waste your time.”VIII.Add necessary punctuation and capitalization. 2×2=4’Ex. Henry said there is a phone call for youHenry said, “T here is a phone call for you.”1.Stop the clock shouted the referee we have an injured player2.I’m going to rest for the next three hours she said I don’t to bedisturbedThat’s fine I replied you get some rest I’ll make sure no onedisturbs youIX.Error correction for adjective clause and adjective phrases.2×5=10’1.Students who living on campus are close to their classrooms and thelibrary.2.My oldest sister is Anna is 21 years old.3.I’ ve met many people since I came here who some of them are frommy country.4.People can speak English can be understood in many countries.5.Dianne Jones that used to teach Spanish has organized a tour ofCentral America for senior citizens.1. can, can2. should/ must3. May4. may, may5. may, may, may6. Can, can’t7. Can, can8. can’t9. can’t, must/ should 10. must/ shoul d1.will be built2. is being discussed3. is spoken4. hasn’t been found5. were cut6.are told7. must be sent8. are sold9.are ma de , are made 10. be taken 11.is cleaned 12. be seen 13. have b een watered 14. sells 15. has been 16. smells 17 is dancing。

自考高级英语近义词辨析题上册(共128题)1. The whole nation watched the two candidates (arguing，debating) the issue of raising taxes on TV. Argue：(transitive) to state，giving clear reasons，that something is true，should be done etc Debate：(transitive) to discuss a subject formally when you are trying to make a decision or find a solution2. It was a (proud，arrogant) moment for my cousin when she shook hands with the President.Proud：feeling pleased about something that you have done or something that you own，or about someone or something you are involved with or related toArrogant：behaving in an unpleasant or rude way because you think you are more important than other people3. Even if you (mix，blend) oil and water，they will not (mix，blend)。

Mix：if you mix two or more substances or if they mix，they combine to become a single substance，and they cannot be easily separatedBlend：to combine different things in a way that produces an effective or pleasant result，or to become combined in this way4. Some people watch television so much that they cannot (conceive，imagine) of living without it.Conceive：(formal) to imagine a particular situation or to think about something in a particular way Imagine；to form a picture or idea in your mind about what something could be like5. As it was an informal dinner，most people (wore，were dressed) in their comfortable clothes.Wear：[transitive] to have something such as clothes，shoes，or jewellery on your bodyDress：to put clothes on yourself or someone else (一般跟IN搭配)6. Do you think those young people are (idealistic，ideal) or pragmatic？Idealistic：believing that you should live according to high standards and principles，even if they cannot really be achieved，or showing this beliefIdeal：the best or most suitable that something could possibly be7. Filled with great (adulation，admiration) for their integrity and courage，e was determined to be a man like them.Adulation：praise and admiration for someone that is more than they really deserveAdmiration：a feeling of great respect and liking for something or someone8. Deep at night，they could still hear gun-fire (rambling，rumbling) in the distance.Ramble：to talk for a long time in a way that does not seem clearly organized，so that other people find it difficult to understand you(漫谈)；To go on a walk in the countryside for pleasure Rumble：to make a series of long low sounds，especially a long distance away from you9. The professor looked over our papers with a hasty (sight，glance)。

新视野商务英语视听说下Unit 1 A Factory TourPartⅠ: warm-up(1)eat (2)tour (3)taste (4)enjoy (5)make (6)closed (7)shopPartⅡ: listening practiceTask1(1)f (2)e (3)g (4)j (5)c (6)h (7)b (8)a (9)d (10) iTask21.(1)aerospace (2)manufacturer (3)services (4)showcase (5)production(6) various (7) producer (8) advanced (9) globe (10) leader2.(1)～(5) F F F T FPartⅢ1. (1) c (2) b (3) c (4) a (5) a2. (1)6000units (2) only 1%(3) First, they will confirm the quality of each part according to the regulations at every point in the process. Also, they have computer-controlled equipment to test the quality of the semi-finished product and of the final product. Lastly, they send some products to the public quality-control centre for checking.PartⅣ1(1)200 markets across six continents (2) about 300000 (3)108 (4)8 (5)932(1)20～30 (2)13 (3)15 (4)30～45PartⅤ1. (1) c (2) b (3) c (4) c (5) b2. Thomas and Richard had a factory tour. Thomas was very impressed by the speed of the assembly line of the factory. Richard said that the high-speed assembly line was designed and made by their engineers and technicians. Then Thomas wondered how much the factory spent on new product development every year and how soon the order would be delivered. Richard told him that 8% to 10% of the gross sales was spent on new product development. He also said that delivery of new products depended on the size of the order and the items. Finally, Thomas asked Richard to give him some brochures on the products because he wanted his manager to know about them. Richard also said that Thomas’s manager would be welcome to visit the factory. PartⅥ1.The correct order is: d-g-e-a-c-h-b-f2.(1)history (2)first (3)consumed (4)manufacturing (5)secrets Unit 2 Trade FairsPart Ⅰ(1)China Import & Export Fair (Canton Fair), China Hi-Tech Fair, Beijing International Automotive Exhibition, etc.(2)kitchenware & tableware, general ceramics, home decorations, glassware, foodstuffs, native product, medicines & health products, sporting, travel & recreation products, office supplies, shoes, cases & bags, furniture, etc. (3) See a variety of goods, compare goods of different brands. Collect useful information such as catalogues, price list, etc; visit potential business partners; place orders.Part ⅡTask1(1) F (2) F (3) T (4) F (5) F (6) TTask2(1)domestic (2)suppliers (3)Customer (4)value (5)services(6)ideas (7)compare (8)specialized (9)innovative(10)up-to-date2. (1) new (2) reputation (3) world (4) range (5) latestPart Ⅲ1. (1) rentable (2) entertainment (3) transport (4) halls(5) exhibition (6) arena (7) facilities (8) conjunction2. (1) c (2) b (3) c (4) c (5) a (6) bPart ⅣJohn: (3) (2)Mr. Robbins: (1) (4) (5)2. (1) c (2) b (3) c (4) aPart Ⅴ(1) Canton Fair 2) biannually (3) renown (4) variety (5) turnover(6) exhibitors (7) opportunities (8) quality (9) promotion (10) volumePart ⅥQuestion 1: Miss Stewart, why did you want to exhibit in North America? Question 2: How did you choose the right one?Question 3: What did you do to prepare before attending the trade fair? Question 4: How were you able to exploit your business opportunities and generate new business?Question 5: What did you do after the trade fair?2. (1) a (2) c (3) b (4) a (5) bUnit 3 Marking EnquiriesPart Ⅰ(1)Ask for morn information concerning the product in the advertisement inyesterday’s New York Times.(2)Jackson Brothers(3)If I am the receiver, I will send the latest catalogue to the writer and answerall the questions that interest him.Part ⅡTask1 (1) C (2) B (3) ATASK21. (1) General (2) articles (3) Specific (4) content (5) specifications2. (1) steel screws in all sizes(2) CIF(3) Because the supplier is able to supply larger quantities at more attractiveprices(4) The supplier’s offer.Part Ⅲ1. (1) b (2) c (3) b (4) c2. (1) Export (2) Merchandise (3) flight (4) Production(5) 10 o’clock (6) sample (7) evaluated(8) purchasesPart Ⅳ1.(1) speedboats (2) price quote (3) around the corner (4) pay2.(1) US$6500 (2) 10% (3) shipment (4) US$7850Part Ⅴ1. (1) F (2) T (3) F (4)T2. If I were a farmer, the price would concern me most. The reason being that, first, form products do not generally sell at a high price so we have to keep production costs down. Secondly, taxes are fairly high at present and we have less support from the government, so our incomes are decreasing. That’s why I think the price is my greatest concern. On the other hand, if we can improve quality by buying better seeds and improving our handing methods, we can sell at a premium. That could increase our income.Part Ⅵ1.(1) c (2) a (3) c (4) b (5) c2.Agents need to be paid for their work. Sometimes they are paid a percentage ofthe order but that hardly induces them to negotiate low prices. Therefore, agentsare usually paid commission. This may be paid by the seller or by both seller and buyer.Unit 4 Negotiating PricesPart Ⅰ(1)listen (2) speak (3) interrupt (4) ask questions (5) penny(6) pound (7) assertive (8) aggressive (9) more (10) lessPart ⅡTask1(1)discount for bulk (2) minimum quantity (3) early-settlement discount(4)commission (5) contract, unit priceTask21.(1) T (2) F (3) T (4)F (5) F2.(1) FOB (2)agents (3)extra (4)Korean (5)exceptionsPart Ⅲ1.(1) b (2) a (3) c (4) a (5) c2.A: We are very interested in your X358 MP4 and are thinking of making a trialorder of 10000 pieces. What price can you offer us?B: As this is our first business, we can provide you with some preferential terms.How about $40 per piece?A: Oh, I’m afraid that’s way beyond our expectations. It’s even higher than what the other factories give us.B: Yes, we know there are lower price around but would you please look at the quality? Ours are much better than our competitors’. In addition, the demand for this item from our company is very high. We’re actually temporarily out of stock right now. Currently, demand is way ahead of supply in the market.A: We know about that. But don’t you think you should make some concessions to make your price competitive? Can we make it $35 if we place large orders?B: Well, that’s a tough deal. However, since we’re going into a long-termrelationship, maybe we can try to reach that bottom line for you.Part Ⅳ1.(1) b (2) c (3) c (4) b (5) a2.(1) Welsh (2) 60 days (3) 13.5 (4) 1000 (5) 22.5 (6) 3 (7) 1000 (8) 500Part Ⅴ1.(1) 4%, annual (2) expenses (3) publicity, personnel (4) 40% (5) next year2.Sample dialogue:A: Mr. Brown, I’m anxious to know about your offer.B: Well, we’re been holding it for you. Here it is. Five hundred cases of black tea, at 30 pounds per kilogram, CIF London. Shipment will be in June.A: That’s a steep price! It’ll be difficult for us to make any sales.B: I’m surprised to hear you say that. You know the price of black tea has gone up since last year. Our compares favorably with what you might get elsewhere.A: I’m afraid I can’t agree with you there. India has just come back into the market with a lower price.B: Ah, but everybody in the tea trade knows that America’s black tea is top quality. Considering the quality, I’d say the price is very reasonable.A: No doubt your tea is of high quality, but still, there’s keen competition in the market these days. I understand many countries are lowering their prices.B: OK. Then we’ll make it 28 pounds for this order. Is that ok?A: That’s a very small concession. Still, we want to do business with you because we think your packaging is excellent. We’ll go with this price this time but hope for a better deal for any further orders.B: Good, we can talk about further reductions later when we see how business is developing between us.Part Ⅵ1.(1) F (2) T (3) F (4) F (5) F (6) T (7) F2.(1) the quality of our product is much better than that of other suppliers(2) We can talk about that later.(3) if you can give me best price for this first order, we can start along-term relationship.(4) That really leaves us with nothing.(5) I’ll make that concession.Unit5 Placing an OrderPart Ⅰ(1) negotiate (2) accept and confirm an order (3) sign the contract(4) confirm the order (5) confirm further ordersPart Ⅱ(1) is a request to supply a specified quantity of goods(2) an enquiry with subsequent quotations(3) printed order forms(4) description, quantities, mode of packaging(5) agreed upon in previous negotiations(6) are legally bound to fulfill their agreement(7) at the agreed time(8) accept the goods supplied and then pay for themTask21. (1) F (2) F (3) F (4) T2. (1) b (2) c (3) a (4) bPart Ⅲ1. (1) Belster XP is the best copier for general use. With a combination of large capacity, small size and efficiency, it can be configured to suit almost all situations. Furthermore, it has an automatic document feeder.(2) The buyer can download the order form from the seller’s website, and fill in the name, address, telephone number as well as the item number of the desired photocopier. Then send the form to the address provided.(3) To make a payment, the buyer can write a payable cheque to the seller. Enclose it with the mail order form and send it to the address provided.2.A: Hello, I see from the Internet that you are a trading company who deals with sweaters and skirts in Guangdong Province. Is that right?B: Yes, that’s right. What can we do for you?A: We’re a Nigerian company, and we’re looking to order some clothes.B: Good, we provide a variety of clothes. So what kind of clothes are you interested in?A: Sweaters and skirts. But would you please first tell me your minimum order? B: Our minimum order is set at 5000 pieces.A: OK, that’s fine. I’ve selected two items from your online catalogue: items 6 and 18. But I would like to make some changes. Will you be able to accommodate me? B: Depending on what type of changes you want, it shouldn’t be a problem.A: For item 6, the sweater, I want the sweater to come in two additional sizes. Would you please add XXL and XXXL?B: OK. How about item 18?A: The size is ok with item 18. But we want to order both light and dark colours. Part Ⅳ(1) have a problem with (2) protects (3) cost (4) decorative (5) European tastes (6) long-distance (7) sales (8) increase (9) retailers (10) logoPart Ⅴ1. (1) acd (2) d (3) c (4) c2. A: Hello, I’d like the order 1000 DSC-T5 Digital Cameras form your company. But it’s important that we have them before July 31. Can you make it?B: I’m afraid that we can’t make it in such a short period of time. That’s only a month away. Would you consider any other models?A: What do you suggest?B: The DSC-T7. Actually, it’s an updated version of the T5. It has more functions.A: Would you please tell me the difference?B: The DSC-T7 has a 32 MB2 of Internal Flash Memory. Otherwise it’s the same asthe DSC-T5.A: That sounds good. What about their prices?B: The DSC-T5 is $349.95 while the T7 is $449.95.A: I see. Would you be able to provide me with 500 of each?Part Ⅵ(1) Bran Gifts (2) ZWS10A (3) 1000 (4) US$18 (5) XG7 (6) foil in a brown box (7) September 10, 2005 (8) Toronto (9) 110% of the invoice value against All Risks(10) confirmed irrevocable (11) 15th (12) Quality & QuantityUnit 6: Terms of PaymentPartⅠA Japanese YenB United Stated DollarC Pound SterlingD European DollarE Korean WonF Canadian DollarPart ⅡThe correct order is: c-a-b-e-dTask21. (1) b (2) a (3) b (4) c2. (1) collection (2) Documents against Payment (3) Documents against Acceptance(4) expenses (5) procedures (6) actual payment (7) collecting (8) non-paymentPart Ⅲ1. (1) b (2) c (3) a (4) c (5) c2. A: since we have reached an agreement on the price, quality, quantity and packagingof the product, now let’s get down to talk about payment, ok?B: Good idea, what terms of payment would you prefer?A: Actually, on L/C payment is our general practice.A: The exchange rate is currently rather unstable and an L/C provide a guarantee of prompt payment from the bank.A: It’s also the generally accepted international practice.B: That’s right. L/C are very common in foreign trade.B: But this time we suggest D/P payment for the following reasons:B: firstly, a D/P payment can reduce the cost and in turn allow a larger profit margin for both of us. Secondly, the order is quite large and our exchange quote is insufficient at present. Finally, we have a good credit rating in several banks. You can trust us!A: That sounds good. But we still prefer an L/C since it’s our general practice. A: Do you think you could apply for one?Part Ⅳ1. The correct order is: a-i-e-g-b-f-c-j-d-h2. (1) lump sum payment (2) payment by installment (3) cash on delivery(4) advance payment (5) 25%, final acceptance (6) one monthPart Ⅴ1.(1) Ask what provision has been made for signing salary cheques and playing utility bills. Put pressure on the person dealing with you by stressing how important your account is.(2) Ask how often these problems occur and how long faults generally last.(3) Ask for cheque and postage details(4) Ask for the name and address of their debtor and the expected date of payment(5) Ask whether this is the only reason for late payment and offer to fax a copy immediately2.A: Hello, Becker here.B: Good morning, Mr. Becker. This is Mary Wang.B: I’m sorry to ring you like this.A: That’s all right.B: Did you get the invoice as well?A: Yes, yesB: But the payment of the invoice sent to you has not yet been made.A: Yes, money is very tight at the moment, you see.B: Yes, I think I know what you mean. We have a similar problem.B: While, in the case of unsettled debts it is our company policy to take legal action. B: We would naturally prefer not to have to go so far.A: So what do you suggest we do about the money we owe you?B: Well, please try and send the cheque before the end of the month.B: That’s one more week.A: Thank you, we will do our best.B: We hope to keep you as a regular customer despite any troubles you may have. A: Thank you very much for being so understanding. Goodbye.B: Bye.Part Ⅵ(1)SB-87654 (2) fifty thousand US dollars(US$ 50000.00) (3) No.DEF-101 datedJanuary 10,2006 (4) five (5) two (6) freight prepaid (7) pneumatic tools(8) drive (9) hose and quick couplings (10) allowed (11) No.IP/79370 (12)beneficiary’s (13) 15 days (14) SB-87654 (15)draftsUnit 7 DeliveryPart Ⅰ1.□time of establishment of the L/C□availability of shipping space□supply of raw materials□amount of orders to fulfill at the producer’s side2.(1)The procedures involved in the delivery of goods: negotiating the stipulations about delivery, ensuring the production of goods, transporting the goods to the port of shipment, checking insurance and other factors in shipping, delivering the goods at the port of destination, etc.(2)The seller’s concerns: production and transportation time of goods meets the requirements, shipment of goods is carried out as scheduled, etc.The buyer’s concerns: progress of the production and shipment, inspection of the quantity, quality and other aspects of delivery, etc.Part ⅡTask1(1)one month after we signed the contract(2)the shipping agent, get the necessary shipping apace(3)Our supplier, the supplier is short on materialsTask21.(1) Good quality (2) on time (3) marketing channels (4) reach the end users (5)their stocks2.(1) at the beginning of November (2) before end of September for the Christmasrush (3) manufacturers are working in full capacity because they have a lot of orders. (4) give his order top priority (5) the middle of OctoberPart ⅢConversation 1: 3 months after the contract is signed, NoConversation 2: July, mid-June, no shipping spaceConversation 3: by the end of September, YesPart Ⅳ1. Mr. Aubery insists on the delivery date should be no later than September 20th because they have a very strict timetable.Mr. Hall says that because of the damage from a disastrous hurricane last month, they can only make delivery in the last week in September. Finally, they compromise on this and make September 25th the last possible shipment date.2. (1) workshop (2) halted (3) orders (4) capacity (5) installed (6) September (7) September 25th(8) complete (9) transport (10) possiblePart Ⅴ1. (1) c (2) c (3) a (4) b2. The appropriate attitude should be polite and understanding, and try to explain the reasons for the delay. Apologise to your partner and try to make immediate compensation.Part Ⅵ1. The reason: The wrong delivery was caused by a slip-up by the shipping Department. The solution: Ms. Lester suggested that they would try to find another buyer for the goods on the condition that Mr. Backer’s company would reduce the price by 25% for the lot and ship a consignment of AI quality immediately.2. (1) T (2) F (3) F (4) T (5) FUnit 8 Complaints and ClaimsPart Ⅰ(1)damaged (2) claim (3) payment (4) documents (5) settlement (6) ownership(7)invoicePart ⅡTask1(1)defective items (2) insurance, shipping (3) pay compensation (4) provide areplacement, return the money (5) ask for compensationTask2(1)order (2) breakage (3) 30% (4) withholding payment (5) call me back(1)Mrs. McCall (2) ACC (3) the quality is not the same as the sample (4) send thewhole lot back (5) 0181-993 421 (6) 5:30Part Ⅲ1.Appropriate responses: 1-3-4Inappropriate responses: 2-52.(1) c (2) a (3) b (4) c (5) bPart Ⅳ(1) lodged a claim (2) 15 sets were badly damaged (3) rough handling by the shipping company (4) take the matter up with them (5) in good condition (6) careless handling at some stage prior to shipment (7) survey report (8) replace all 15 sets as soon as possible (9) settle your claim immediately (10) your cooperationPart Ⅴ1.(1)A: The quality is different from that of the approved samples(2)A: The pictures of products with the wrong colour(3)A: Send the replacement(4)A: Send the replacement immediately(5)A: No2.A: we’ve just received our order No.2-H35. We found that there were five pieces missing from the consignment.B: we’ve sorry to hear that. Did you check with the shipping company? Maybe it was due to inappropriate handling by the shipping company during transit.A: The carton was not damaged. But there were five pieces missing from inside the carton. So the shipping company said they had nothing to do with the shortage. It must have happened during the packaging process.B: Well, do you have any evidence?A: Yes, of course. We have a survey report issued by the Inspection Bureau in our country.B: In that case, please fax us the survey report and we’ll deal with your claim. A: OK, I’ll fax you the report immediately.Part Ⅵ1.(1) juice (2) HY08/33 (3) Hamburg (4) PICC2.(1) Fifteen cases were badly damaged. (2) The contract was on FOB basis.(3) Turn to the insurance company for compensation.Unit 9 MarketingPart Ⅰ Warm-upMarket research / consumer behaviour / distribution channel / product launch / sales figure / advertising campaign / promotional strategyPart Ⅱ Listening PracticeTask1The Marketing Manager: (1) marketing strategy (2) demand for the products (3) competitors (4) potential new markets (5) the company’s products (6) potential customersThe Promotions Manager: (1) promotion programmes (2) advertising campaigns (3) exhibitions (4) occasional special price reduction campaignsThe Public Relations Manager: (1) publicity programmes (2) the company (3) customers’ supportThe Sales Manager: (1) sales programmes (2) goals (3) training programmes (4) the sales figures (5) monitor the market share (6) maximize profitsTask2(1) demand (2) competition (3) Testing (4) samples (5) Divide (6) smaller (7) segment (8) Advertising (9) consider (10) budgetPart Ⅲ1.Checklist: a- c-d-f-g2.Graph 1 Product oo4Graph 2 Product 003Graph 3 Product 001Graph 4 Product 002Part Ⅳ1.Checklist: a-c-d-e-g2.(1) market share (2) There have been a number of new competitors (3) young fashionfollowers (4) 1.8 million (5) 1.8 million (6) 6% (7) radio and TV (8) the net(9) fashion magazinesPart Ⅴ1.(1) c (2) b (3) c (4) a2.Agent: Good morning, sir, I’m an insurance agent. May I ask you some questions? Man: Yes. Go ahead.Agent: Do you have any insurance protection for you and your family?Man: No, not really.Agent: How many people are there in your family?Man: Four. My wife, two children and me.Agent: Does your wife work?Man: No. She takes care of the children at home.Agent: Then you’re the only breadwinner in your family.Man: I guess so.Agent: Have you ever thought about what your family would do if anything happened to you? How would they servive?Man: Mm… I can only hope that won’t happen?Agent: Well, sir. Nothing in life is certain. Just in case, may I suggest you buy some insurance? By this way, you’ll be protected. I promise you that if the conditions of your policy are met, the insurance company will pay out.Man: That sounds reasonable. Can you explain the details?Agent: Sure.Part Ⅵ(1) No(2) How many staff members do you have?(3) Where do they eat at noon?(4) A limited selection dishes.(5) YesUnit 10 AdvertisingPart ⅠAmway: outdoor billboard, TV commercialEsprit: fashion magazinesIKEA: cataloguesNestle: TV commercials, magazinesMc Donald’s: sports sponsorship, outdoor billboards, TV commercialsSony Ericsson: outdoor billboards, magazinesStarbucks coffee: word of mouthVolkswagon: magazines, TV commercials, outdoor billboardsPart ⅡTask1(2)E (3) A (4) G (5) D (6) B (7) FTask21. (1) products (2) companies (3) image (4) hear (5) read (6) information (7) respond to (8) prospects (9) salespeople (10) customers2. (1) a (2) c (3) bPart Ⅲ1.Leaflets & flyers: local shops & fitness clubsShowrooms: Nokia, ToyotaSports sponsorship: Coca-cola, BenzRadio advertising: local restaurantsTV commercials: Amway, Mc Donald’sThe Internet: IBMMagazines: omega, DellOutdoor billboards: China Unicon, Petro China2.(1) expensive, budget (2) too expensive (3) highway, subway, train (4) young people Part Ⅳ1. sponsorship; posters; radio; TV commercials2. (1) c (2) b (3) a (4) c (5) aPart Ⅴ1. b-e2. (1) office furniture (2) brand awareness (3) business executives (4) self-employed professionals (5) successful people dream of (6) under half a million dollars (7) April 15Part Ⅵ1. Automobile, Marmalade, Furniture, Ice cream2. (1) c (2) a (3) d (4) b。