Telesales Script
By Frank Qian, top sales in Hangzhou
Self-introduction, build trust
Hello, this is Frank from Alibaba head office in China. May I talk to Jack?
Yes, how are you?
I’m the senior business consultant from , my job is to help customer doing better business at .
Find Out Demands, Know about Background
In order to guide you doing better business, May I know what do you want to import or export?
Export.
Main products?
Fruit juice
Where is your main market?
Asia
How do you promotion your products? Trade show? Online?
Trade show
By the way, Mr. Jack, are you the owner of your company?
Yes, I’m the owner.
Other topic：
1. Everyday on Alibaba, we get hundreds of thousands inquiries from global buyers
2. We select the best and more open-minded customer to cooperate.
3. So many high quality inquiries, do you want or can you quote?
Do you have experience of doing online business?
Do you know how to get buyers?
Do you have any plan at ?
Lead the conversation：
Do you know how to find buyers at ?
No
That’s the reason I’m calling you. In order to find more buyers at , there are 2 channels.
What is that?
Selling Points Presentation
1.First, make sure that when buyers search for your related keywords, like: Thai fruit
juice, your products can be listed in the first page of search result.
2.Many of our buyers posting buying request instead of search suppliers, for example,
today when I sear ch for “fruit juice”, I can find many buyers are looking for fruit juice, for example:
OK, do you understand now?
Customer will answer: YES，(then we wait for a while)
3. Doing online business, to get buyers trust is very important, so Alibaba will pay
USD200 to a 3rd party Verification Company to Verify your company. To make sure buyers can trust you.
4. We will provide you a premium website to present all of your products at
. Post Company picture, video, post unlimited products, and get 5 subaccounts.
This is Alibaba 4 online marketing solutions: priority ranking, quote to the buyers, Verify your company, and get premium website. We also called it Gold membership. Are you clear about our Gold membership service now?
Will get: YES，(wait for customer for a while)
Success Story，to attract customer’s interest：
We have many Indonesia Fruit Juice companies get success business at , like: P.K.GENERAL GOODS TRADING LP, do you want to start ?
Show our professions，make customer more confident
The cost to start business is USD1399/year. And I will be your account assistant for the whole next year.
(wait for customer for a while)
I have been cooperate with over 500 companies, and help them get successful business。Do you want to start the business with me?
(wait for customer for a while)
4 answers:
1. I want to think more
OK, what other questions do you have?
1: listen: Yes, you are right, yes, eh, yes, eh.
2: Identify: Do you have any other concern?
3: Agree：I agree with you, you are right. I can understand this concern especially for the new members.
