大连理工大学商务英语试卷

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1姓名:__________大连理工大学

学号:__________

课程名称:商务英语(二)试卷:A考试形式:闭

院系:__________授课院(系):_管理学院_考试日期2014年月日试卷共11页

_____级_____班一二三四平时总分

标准分2020202020100

得分

ⅠLISTENING

PartOne(Questions1-12,1pointforeachquestion)Youwillhearthreetelephoneconversationsormessages.Writeoneortwowordsoranumberinthenumberedspaceson

the

Answer

Sheet.

Eachrecordingwillbeplayedtwice.

ConversationOne(Questions1-4)Lookatthenotesbelow.Youwillhearamanphoningforajobapplication.装

线

CJPRODUCTIONSCJPersonnelCJJobApplicationRequests

Job:(1)(MarketingDepartment)

ReferenceNumber:(2)

Advertisedin:(3)

Name:DanielJohnson

Address:Internal,(4)department订

2ConversationTwo(Questions5-8)Lookatthenotesbelow.Youwillhearamantelephoningabankaboutaproblemwithanaccount.

ConversationThree(Questions9-12)Lookatthenotebelow.Youwillhearawomancallingaboutaconferencebooking.

PartTwo(Questions13-20,1pointforeachquestion)YouwillheararadiointerviewwiththeManagingDirectorofarestaurantchain.Foreachquestion,writeoneletter(A,BorC)forthecorrectanswerontheAnswerSheet.Therecordingwillbeplayedtwice.

13.Oliviasaysthatasateenagershe

A.wastaughtathome.

B.wasverycompetitive.

C.spentlittletimeinoneplace.HPRBANKCUSTOMERSERVICESDIVISION

CUSTOMER:GeorgeBliss,(5)ofArumdelHoldings

ACCOUNTNUMBER:(6)

PROBLEM:Norecordinhisofficeofadebitof15,000on(7)

Also,can’tbeoneoftheir(8)theyallbeginwith50.

Wantustoinvestigate.Message

TO:RachelBould

JanetShibuya(ConferenceReservationService)calledabout

(9)Seminar,24thApril.

Hasmadebookingatthe(10)Hotel,nottheRusselHotel.

Dowewantthe(11)it’scheaper.

Sendlistof(12)neededbyFriday.

314.WhatdoesOliviasayaboutherstudiesatuniversity?

A.Sheignoredherparents’advice.

B.Shechosethesubjectshewasbestatinschool.

C.Shegotbetterresultsthansheexpected.

15.Oliviaclaimsthathersuccessasabusinesswomanisaresultof

A.heruniversitystudies.

B.Hermentalcapacity.

C.continuouslearningthroughreading.

16.Oliviaandherbrothersoldtheirsoftdrinkscompanybecause

A.Itwasdulluninteresting.

B.Theywereofferedjobsoverseas.

C.Theywantedtohavealongvacation.

17.AttherestaurantinAustralia,Oliviaworkedas

A.achef.

B.awaitress.

C.anassistantmanager.

18.WhatdoesOliviasayaboutherworkingrelationshipwithherbrother?

A.Theybothworklonghours.

B.Shecandependonhimforcreativeideas.

C.Henevergetupset.

19.AccordingtoOlivia,peoplewhoownrestaurants

A.havedifficultysleeping.

B.arestressedbydeadlines.

C.rarelyhavetimeontheirown.

20.Oliviasaysthatpeopleenteringherfieldofbusinesshaveto

A.gothroughagoodrecruitmentagency.

B.beinterestedinallaspectsofthefoodindustry.

C.letothersinthebusinesstechthem.

4ⅡSPEAKING(20points)

Drawlotstodeterminethetopicyouwilltalkabout.SpeakinEnglishtotheteacheraboutthetopicforatleast3minutes.Youhave9minutestoprepareforthespeaking.WritethetopicofyourspeakingontheAnswerSheet.

ⅢREADING

PartOne(Questions1-5,2pointforeachquestion)Readthearticlebelowaboutresearchanddevelopmentinindustry.Foreachquestion1-5,markoneletter(A,B,CorD)onyourAnswerSheetfortheansweryouchoose.Itisonlythroughinnovationthatlargecompanieswillbeabletosurvive,accordingtoRon

Mitsch,vice-chairmanofUK-ownedindustrialgiant3M.However,saysMitsch,itremains

difficulttorunatrulyinnovativecompany.Innovationinvolvesspeculation,unproven

technologiesandunpredictablecosts.Ittakesalotofmanaging,becausemanagersreallyhaveto

beontopofwhat’shappening.Inaddition,innovationdoesnotfiteasilyintotheorderlykindof

organizationthatcompanyaccountantslike.Despitethis,Mitschclaimsitisanessentialpolicy

topursue.

The3Mgroup’srecordofgrowthaidingprofitabilityindicatesthatitmanagestheorderlypart

ofthebusinessprettywell.Thestatisticsarebig:operationsinmorethan60countries,salesin

morethan200,around60,000productsand70,000employees.Butwhatmakes3Mdifferentis

itsinnovativeapproachtoinnovationitself.Althoughitisamassivemulti-nationalwitha

turnoverof$15billion,thewholecompanyisbrokendownintotinygroupswhichwork

togetherandhelpeachotherandarethenencouragedtoconsultinternallywiththeothergroups.

Thispositivelyencouragesindividualandcollaborativeresearch.

Afurtherencouragementisthatallresearchstaffworld-wideareexpectedtoworkon3M

projectsforonly85%oftheirtime;fortheremaining15%oftimetheyarefreetopursueideas

oftheirown,usingcompanyfacilities.Inthistimetheycanworkontheirownorinagroup.One

hugelysuccessfulprojectthathascomeoutofthis15%ruleisthePost-itnote.Theideacame

fromanindividualinventorandthen,usingthebusinessskillsofalargeorganization,was

rapidlydevelopedintoamajorproduct.ThesuccessofthePost-itnoteproveshowprofitablethe

innovative15%rulecanbe.

RonMitschsaysinnovationisattheheartof3M.In1996,morethan30%ofsaleswere

generatedbyproductslessthanfouryearsold.Hesays:“Wealmostalwaysgetintonewmarkets

throughinnovation.We’reverygoodatadaptingtheseinnovationstolotsofdifferentmarketsso