Install Guide-Tech Specs - SLE 1.0.1

ScantronicFor i-on10, i-on30R+, i-on40H+, i-onG2SM and i-onG3MMAbout this guideThank you for choosing an i-on alarm system – one of the most advanced and trusted products available today to protect people and property.This guide provides anintroduction to i-on alarm systems for users. It describes the main components, the key features and how to carry out typical day-to-day tasks.If you need additionalinformation, including details of the options in the User menu, please refer to the Administration and User Manual . This and other publications referred to in this guide are available from the Scantronic web site.Note: Some features described in this guide may not be available, depending on configuration. Please ask your installer if you would like them to be available.About i-on alarm systemsi-on alarm systems are suitable for domestic and commercial properties. All systems support the use of radio (wireless) and wireless detectors (i-on30R+requires a wired expander).The maximum number ofdetectors (zones) your system can use is dependent on thepanel you have selected – please contact your installer if you need to know this information.ContentsAbout this guide . . . . . . . . . . . . .1About i-on alarm systems . . . . .1System components . . . . . . . . . .2Control unit ..........................2Keypads .............................2Detectors ............................2Scantronic SecureConnect™ ............3Proximity tags ........................3Internal radio sounders ................3External sirens .......................3Network cameras .....................3Remote controls ......................3Hold-up alarm transmitters .............3Output devices .......................3Operational features . . . . . . . . . .4Comprehensive set/unset flexibility ......4Alarm communication .................4User options .........................4Users and user types ..................4HUA/panic alarms ....................4Full logging ..........................4Test options .........................5Installer remote access ................5Jamming and tamper monitoring .......5Using the system . . . . . . . . . . . .5Keypad keys .........................5About the standby screen ..............6Setting the system ....................6Unsetting the system ..................6Managing alarms .....................7Managing alerts ......................7Accessing the User menu ..............8Omitting zones .......................8Page 2The i-on range of alarm systems support a wide range of communication options, configuration settings and peripheral devices, which provide the flexibilityneeded to customise the system to match the most demanding applications.All systems benefit from being future-flexible: as new features are developed, your alarm system can be updatedremotely or locally with the latest software to keep it up to date.System componentsThis section outlines typical components that your alarm system may include. Your installer may have added other items, depending on your requirements.If there are components described here that you would like to add to your system, please contact your installer.Control unitThe control unit is the main processing unit of the alarm system and is usually located out of sight. Please ensure that it is accessible for your installer to carry out periodic maintenance tasks.The control unit must be opened only by an installer. If you attempt to do this yourself, an alarm will be sounded, and you may need your installer to reset the system.KeypadsKeypads provide the main means ofoperating the system, such as to set or unset the system, access options andacknowledge alarms.There are several different types and styles of keypad, including radio keypads, which communicate with the system wirelessly.You can identify yourself to the system by entering your unique access code at the keypad. Alternatively, if the keypad includes a proximity tag reader, you can simply present your proximity tag.The LCD display shows messages, prompts and options that guide you through the user interface.DetectorsDetectors are devices that detect alarm conditions. Some models connectwirelessly to the system (via radio), others use physical wire. The following showssome popular examples.Passive Infra-Red (PIR) movement detector.Pet-tolerant versions areavailable.Dual-technology (PIR and microwave) movement detector. These are suitable for more demanding environments such asgarages and conservatories (please ask your installerfor advice).Smoke detector.Slimline door contact – to detect when doors areopened.Shock contact – to detect when a door or window isforced.Perimeter PIR detector – to monitor external areas such as gardens. Dual-sensor technology and pet-tolerant mode ensure reliable outside operation.Page 3Note: Other detectors are available – please contact your installer for details.Note: Since there is normally only one detector per zone, the terms “zone” and “detector” are often used interchangeably.Scantronic SecureConnect™The SecureConnect app allows you to monitor and control your alarm system over the internet from your phone or tablet.Proximity tagsEach user can have a uniqueproximity tag. When presented to a keypad, the tag performs the same action as entering an access code.Proximity tags make it easier for you to set or unset the system, and there is no need to remember an access code.Internal radio soundersThese are intended for use in areas that are out of audio range of a keypad but where you need to hear alarms, entry tones, exit tones and other sounds.External sirensThese are mounted externally, high up in a visible location for deterrence. They include a powerful sounder and strobes. Wired and radio sirens are available. Up to four external radio sirens can be used for strategic placement around your property.Network camerasInternal and external network cameras are available. These allow the control unit to record images when an alarm occurs. You can view the images through the system log, including via theSecureConnect app. The images can also be sent automatically to an email address when an alarm occurs.Remote controlsEach user can have aportable remote control to set or unset the system or operate output devices from a distance.Hold-up alarm transmittersSmall portableHold-Up Alarm (HUA) transmitters, alsoknown as Panic Alarms (PAs), allow you to start a hold-up alarm from anywhere in range of your control unit.Output devicesYour installer can set up your alarm system to switch external devices, such as lights or heating systems, on or off.Devices can switch on or off automatically, such as when the system is set or when an alarm occurs. Alternatively, you can switch them on or off manually from akeypad, using a remote control or from the SecureConnect app.Operational featuresThis section provides an overview of other operational features of i-on alarm systems from a user’s perspective. Comprehensive set/unset flexibility There are many options available tothe installer to configure the setting/ unsetting process to match your specific requirements.If at any time, your requirements change, please contact your installer, who maybe able to adjust the set/unset procedure without making any physical changes. Your system is configured either as a part-setting system or as a partitioned system: Part-setting systemIn a part-setting system, the system can set in one of four ways: either full set or oneof three part sets (part set B, C or D). When the system is full set, all zones are set. When the system is part set, only the zones that belong to the part set are set.A part set may, for example, set the downstairs areas, leaving the upstairs unset (e.g. for use during the night). Partitioned systemA partitioned system is designed for larger installations, such as office blocks occupied by several companies.A partitioned system consists of several partitions (perhaps one per company) that can be individually set or unset without affecting the others.In addition, each partition can be set or part set (part set B, C or D) in exactly the same way as for a part-setting system. Alarm communicationWhen the system detects an alarm, it starts the external sounder/strobe units and operates internal sounders, including the sounder in keypads.If you wish, your installer can also configure the system to communicate alarms externally to:•An Alarm Receiving Centre (ARC), viathe internet or a fixed-line or mobiletelephone network.•An email address.• A phone using a text or speechmessage.Note: Communications via the internetis provided as standard. Connecting the control unit to a mobile (GSM or 4G) or fixed-line (PSTN) phone network requires the installer to fit a plug-on module. User optionsAuthorised users can access a Usermenu from a keypad. The menu contains options to add users, omit zones, view log information, test the system, configure the system and switch devices (outputs) on or off.You can find full details of the user options in the Administration and User Manual. Users and user typesi-on gives you the ability to define many different users, each of which can have a unique access code, proximity tag, remote control and HUA transmitter.Each user has a user type, such as Normal User, Admin User or Master User. The user type determines the privileges that the user has to the system.HUA/panic alarmsYou can generate Hold-Up Alarm(HUA), otherwise known as a panicalarm, from a keypad, a remotecontrol, hand-held HUA transmitteror using a separate panic button. Full loggingThe control unit logs all actions, alarms and alerts. You can review the logged events through the User menu.Page 4Page 5Test optionsThe User menu contains a comprehensive set of options that you can use to test the system or to determine the owner of a device such as a proximity tag or remote control.Installer remote accessThe installer has a separate Installer menu, which contains the options needed to configure your system. The menu can be accessed through a keypad.An alternative is to allow the installer to access your system remotely over the internet, which may provide service benefits.You have the ability to enable or disable remote access as required through the User menu.Jamming and tamper monitoringi-on alarm systems use advanced techniques to monitor your system continuously for possible jamming or tamper attacks.Using the systemThis section describes typical tasks that you may need to carry out from time to time once the system is set up.Note: For further information aboutthese and other tasks, please refer to the Administration and User Manual .Keypad keysFigure 1 shows the layout of keys on a typical keypad.The purpose of each key (other than thenumerical keys) is described next.Figure 1.Typical keypad keysNavigation key:Scrolls up, or moves the cursor left.Scrolls down, or moves the cursor right.Changes the value, displays further information, or inserts a space.Changes the value, or deletes the character to the left.The key glows red or green to indicate system status (green= normal; red = alarm/fault).This key exits an option orcancels a change.Confirms an action, such as selection of an option oracknowledgement of an alarm. Pressing this key gives you access to the user menu when the standby screen isdisplayed (see page 7).For a part-setting system, this fully sets of the system*. For a partitioned system, it fully sets partition 1*.Page6For a part-setting system, these set part set B, C or D*. For a partitioned system, they fully set partition 2, 3 and 4respectively*.Unsets the system.A Hold Up Alarm (HUA) is started when both of these keys are pressed (if enabled by the installer).*This is the default action; the installer can configure these keys perform a different setting action, or to operate an output.About the standby screenWhen the system is idle (either while set or unset), the display shows the “standby screen”. For example:i-on40H+10:43 03/12/2019Setting the systemReadying the system to start an alarm if someone moves into a protected area is called “setting” the system.You can set your system using a variety of different methods, depending on system configuration. The following explains a typical method using a keypad.Note: Please refer to the Administration and User Manual for full details.1.Enter your access code or present your proximity tag at the keypad. If you enter your access code, the display shows a * for each completed digit:Enter Access Code:(* )2.If setting options are displayed, youcan press or followed by to choose the option you require:Setting Options Full Set All•Full Set/Fulll Set All : To set the whole system. Alternatively, press the A key*. •Part Set B\C\D : To set part set B, C or D only. Alternatively, press the B, C or D key*. •Partitions : To set or part set apartition. Alternatively, press the B, C or D key to full set a partition*.*Your installer may have configured the system to allow you to quick set using A, B, C or D without entering an access code or presenting a proximity tag first.3.You will hear a continuous exit tone(unless the system is configured for silent or instant setting).The system sets when one of the following occurs, depending on how the system is configured: •Immediately.•After a period of time. •When you exit the premises.The A, B, C or D key illuminates toindicate the set status (unless disabled by the installer). For example, in a part-setting system, the A key is illuminated if the system is fully set.Unsetting the systemDisarming the system so that people can move freely is called “unsetting”.To unset the system from a keypad:1.Enter through the designated entryroute. Do not stray from this route –you may cause an alarm.2.If you hear a tone, go directly to thekeypad, since you will have limited time to unset the system before it generates an alarm.3.Enter your access code or present yourproximity tag.Managing alarmsIf there is an alarm, you will need to silence the sirens and sounders (if they are still running), acknowledge the cause of the alarm and reset the system.Note: Please refer to the Administration and User Manual for full details.To silence, acknowledge and reset an alarm:1.Make sure that it is safe to enter thepremises.2.Enter your access code or present yourproximity tag in the normal way. Thissilences the alarm (if the sirens andsounders are still operating).3.The navigation key glows red and thedisplay shows, for example:Press tick to resetZone 000The display alternates betweenshowing the zone number (e.g. “Zone000”) and alarm type.4.If you see “reset” in the message (seeabove):•Press − this acknowledges thealarm and resets the system. Thesystem returns to standby and isready to set again. The navigationkey returns to its normal (green)state.If you see “Call Installer” or “Call ARC”at the top of the screen:•Press − this acknowledges thealarm, but you will need to call theinstaller or ARC to reset the system.Although the system is not reset, youwill still be able to set and unset thesystem normally. The navigation keyand applicable set/unset icons stayred until the alarm is reset.Managing alertsAn alert is an event that is not directly related to an intrusion event, such as a low battery or a communications fault.An alert does not cause an alarm sound. Instead, the navigation key on keypads glows red when the system is unset, and keypads give a short “beep” approximately every second if the alert has not been acknowledged.To view the cause of the alert:1.Make sure the system is unset and thatthe keypad shows the standby screen.2.Before entering your access code,press .3.Enter your access code or presentyour proximity tag to the keypad. Thebottom line displays the most recentalert. For example:Tick to continueBat Low/Missing4.Press to acknowledge that you haveread the alert. Repeat this step for anyother alerts that may be active.5.If you see a message similar to thefollowing:RESET FAULTSZ041 FREEZERThis indicates that the alert has beencaused by a “technical” zone (whichtypically is used to monitor equipmentsuch as a freezer), and the detectoris still active. If you can, rectify theproblem and repeat the procedure.If you cannot clear the fault, pleasecontact your installer.6.The standby screen is displayed andthe beeping stops. The navigation keycontinues to glow red until the faultsare rectified.Page 7Page 8Accessing the User menuThe User menu gives access to user options such as to omit zones, view log information and add new users. The range of options available to you depends on your user type (privileges).To access the User menu:1.Make sure the display shows the standby screen.2.Press3.Enter your user code:Enter Access Code:(* )The first option is displayed:MENUOmit Zones>Press or to scroll through the options, followed by to select the option you require. The options are fully documented in the Administration and User Manual .4.To leave the menu and return to thestandby screen, press (if necessary,several times).Omitting zonesYou can omit a zone before setting the system. Omitting a zone prevents it from generating an alarm if the zone is triggered while the system is set. You may, forexample, want to omit a zone that protects a garage to enable access without causing an alarm while the system is set.Note: The zone returns to normal operation when the system is unset.Note: You can omit only those zones that the installer has specified can be omitted.To omit zones:1.Access the User menu, as described in the previous section.2.Select the Omit Zones option. The firstzone you can omit is displayed. For example:OMIT ZONES Zone 000IAn “O” is displayed at the end of the line if the zone is Omitted. An “I ” is displayed if the zone is Included.3.Press or to display the zone youwish to omit, then to mark it for omission. Press again if you made a mistake and want the zone to be included.Repeat this step for any other zones you wish to omit (or change to be included).4.Press to store changes.This product must be installed and maintained only by qualified service personnel.The information, recommendations, descriptions and safety notations in this document are based on Eaton Corporation’s (“Eaton”) experience and judgment and may not cover allcontingencies. If further information is required, an Eaton sales office should be consulted. Sale of the product shown in this literature is subject to the terms and conditions outlined in appropriate Eaton selling policies or other contractual agreement between Eaton and the purchaser.THERE ARE NO UNDERSTANDINGS, AGREEMENTS, WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY , OTHERTHAN THOSE SPECIFICALL Y SET OUT IN ANY EXISTING CONTRACT BETWEEN THE PARTIES. ANY SUCH CONTRACT STATES THE ENTIRE OBLIGATION OF EATON. THE CONTENTS OF THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT BETWEEN THE PARTI ES.In no event will Eaton be responsible to the purchaser or user in contract, in tort (including negligence), strict liability or other-wise for any special, indirect, incidental or consequential damage or loss whatsoever, including but not limited to damage or loss of use of equipment, plant or power system, cost of capital, loss of power, additional expenses in the use of existing power facilities, or claims against the purchaser or user by its customers resulting from the use of the information, recommendations and descriptions contained herein. The information contained in this manual is subject to change without notice.© 2019 Eaton.Eaton, Security House, Vantage Point Business Village, Mitcheldean, GL17 0SZ. SecureConnect is a trademark of Eaton.Part number 13433640Issue 3 10/08/2020。

Configuration Guide Model Import Connector for RepSM 1.01March 5, 2013Configuration Guide, Model Import Connector for RepSMCopyright © 2013 Hewlett-Packard Development Company, L.P.Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.Follow this link to see a complete statement of copyrights and acknowledgements: /copyrightThe network information used in the examples in this document (including IP addresses and hostnames) is for illustration purposes only.This document is confidential.Contact InformationRevision HistoryPhone A list of phone numbers is available on the HP ArcSight TechnicalSupport page: /us/en/software-solutions/software.html?compURI=1345981#.URitMaVwpWI .Support Web Site Protect 724 Community https:// Date ConnectorBuildNumberProduct Version Description 03/05/2013 5.2.7.6581.0 1.01•Added full 64-bit JVM package support includingwrapper libraries to enable the connector to runon the ArcSight Express appliance.•Updated the installation wizard steps to displayonly ArcSight Manager (Encrypted) as aselectable destination.•Removed the manual installation step to modifythe maxeventsbeforebuild property.09/20/ 2012 5.2.5.6432.0 1.00Initial release of RepSM and the connector .ContentsModel Import Connector for RepSM (5)Product Overview (5)Features and Functional Summary (5)Supported Platforms (6)Installing the Connector (6)Model Import Connector Installation (6)Running Connectors (13)Connector Upgrade (13)Administrative Tasks - RepSM Configuration using the ArcSight Console (14)Setting up the Model Import User in ESM (14)Starting and Stopping Data Import (15)Optional - Reloading RepSM Data (16)Optional - Optimization of Data Transfer Using a Timer (17)Confidential Model Import Connector for RepSM Configuration Guide 3Contents4Model Import Connector for RepSM Configuration Guide ConfidentialModel Import Connector for RepSM This guide describes installing the HP Model Import Connector for RepSM and configuringthe device for data collection.“Product Overview” on page 5“Supported Platforms” on page 6“Installing the Connector” on page 6“Running Connectors” on page 13“Administrative Tasks - RepSM Configuration using the ArcSight Console” on page 14 Product OverviewThe HP Reputation Security Monitor (RepSM) solution uses internet reputation data todetect Advance Persistent Threats and zero day attacks as well as provide context tosecurity events. The Model Import Connector for RepSM is a component of RepSM whichretrieves reputation data from the RepSM threat intelligence service (powered by HPDVLabs), processes this data, and forwards it to ArcSight ESM or ArcSight Express. Thisguide hereafter mentions “ESM” throughout; this refers to both ArcSight ESM and ArcSightExpress, in terms of functionality.The threat intelligence includes reputation information about internet nodes which areknown to exhibit bad behavior. The ill reputed nodes are identified by their networkaddress or Domain Name System (DNS) name. This data is used by the accompanyingRepSM content package to detect malware infected machines, zero day attacks, anddangerous browsing. The user can also use the data to implement custom ESM solutions.For further details on this solution, see the HP Reputation Security Monitor Solution Guide.Features and Functional SummaryThe Model Import Connector for RepSM retrieves the reputation data and forwards it toESM. This connector supports one ESM destination.Between restarts, the connector retrieves from the reputation service only the delta fromthe last retrieved version. If the connector requests only delta information from the threatintelligence service, and the service cannot provide such a delta, then a full update of datawill be sent to the connector. In this case, the existing entries in the ESM active list will bedropped, and the list repopulated with new entries from the latest full update.These entries are:⏹IPv4 addresses⏹Host and domain namesFor each entry these reputation attributes are retrieved:⏹Reputation Score⏹Exploit TypeConfidential Model Import Connector for RepSM Configuration Guide 5Model Import Connector for RepSM6 Model Import Connector for RepSM Configuration Guide ConfidentialThe initial load and any manually initiated full update will see a delay of about 5 minutes from the time the update is initiated. In the subsequent updates following the initial load of the entries, the connector will process deltas to add, delete, and update the entries which the RepSM service releases at intervals of every several hours. The connector checks for updates, by default, every two hours. The connector will read any warning codes ormessages sent by the RepSM service and will send these to ESM as an ArcSight event.Supported PlatformsFor details on ESM version support, see the HP Reputation Security Monitor SolutionRelease Notes .The connector supports the following platforms:⏹Microsoft Windows Server 2003 R2 (SP2), 64-bit ⏹Microsoft Windows Server 2008 R2, 64-bit ⏹Red Hat Enterprise Linux (RHEL) 5.5, 5.7, 6.1, 64-bitInstalling the ConnectorBefore installing the connector , verify that ESM (the product with which the connector will communicate) and ArcSight Console have already been installed correctly. It isrecommended that the connector not be installed on the same machine as ESM. Also, be sure the following are available:⏹Additional 2GB memory if the connector is run in standalone mode ⏹Subscription to the Reputation Security Monitor Service (RepSM)⏹Local administrator access to the machine on which the connector will be installed.⏹The machine, on which the connector will be installed, has external access over theInternet to any system over port 443 and connectivity to the ESM machine over port8443 (default) or the configured port if the default was not used.⏹ESM IP address, port, administrator user name, and password Model Import Connector InstallationThis section provides instructions on how to install the Model Import Connector for RepSM.To install the Model Import Connector for RepSM:1Obtain the license activation key. You will have received an e-mail containing a link tothe license activation page and an order number . Click the link or copy and paste theorder number , and follow the instructions that you receive from there on.2Download the Model Import Connector for RepSM installation executable using the linkprovided in the e-mail sent to you by HP. Due to storage requirements, the RepSM service might not provide accumulated delta updates if the connector has been down for more than aweek. In this case, a full import will be automatically performed.Model Import Connector for RepSMConfidential Model Import Connector for RepSM Configuration Guide 73Start the connector installer by running the executable.Follow the installation wizard through the following folder selection tasks andinstallation of the core connector software:◆Introduction ◆Choose Install Folder ◆Choose Shortcut Folder ◆Pre-Installation Summary ◆Installing...4When the installation of connector core component software is finished, the followingwindow is displayed.The Model Import Connector for RepSM installation requires additional steps after the installation wizard has finished. See step 16 of this procedure and subsequent steps for details.Model Import Connector for RepSM8 Model Import Connector for RepSM Configuration Guide Confidential5Select Add a Connector .6Model Import Connector for RepSM is already selected. Click Next .7Enter the required parameters to configure the connector , then click Next .ParameterDescription Service Activation Key When you request an activation key, HP will send you a .dat file.Open the .dat file in a pure ASCII text editor (such asNotepad++) and copy the entire second line of the file (theactivation key). Paste the activation key into the ServiceActivation Key field. This field is required.Model Import Connector for RepSMConfidential Model Import Connector for RepSM Configuration Guide 98ArcSight Manager (encrypted) is selected. Click Next .9Enter the Manager Host Name , Manager Port , and a valid ArcSight User nameand Password . This is the same user name and password you created during the Update Frequency (hours)Interval at which the connector checks for updates. The default is 2 (two hours). The value must be 1 or larger , and in whole numbers. Zero (0) is invalid. The default is recommended for performance reasons. This field is required.Proxy Host (https)Use this field and the following three fields only if you need theconnector to use a proxy to access the Internet. Enter the proxyhost IP address. This value is required for proxy configuration.Proxy Port Enter the proxy port. This value is required for proxyconfiguration.Proxy User Name Enter the proxy user name. This value is needed if the proxyrequires authentication. If you specify a proxy user name, youmust also specify a proxy password.Proxy PasswordEnter the password for the proxy user specified. This value isneeded if the proxy requires authentication. This field is requiredonly if you have specified a proxy user name.ParameterDescriptionModel Import Connector for RepSM10 Model Import Connector for RepSM Configuration Guide Confidential ArcSight Manager installation. Leave the values for the next three parameters as False . Click Next .10Enter a Name for the connector and provide other information identifying theconnector's use in your environment. Click Next.11Select whether to import a certificate.12Review the Add connector Summary and click Next. If the summary is incorrect, click Previous to make changes.Some folders, files, and logs are named RepDV or repdv. This naming does not affect the functioning of the connector and can be ignored.13The wizard now prompts you to choose whether you want to run the connector as a stand-alone process or as a service. Choose either Install as a service or Leave asa standalone application.14Click Next.15To close the installation wizard, choose Exit and click Next. There are further installation steps after you close the wizard. Be sure to continue with the subsequent installation steps.16If the connector is run in standalone mode, the default heap size is 256MB. For proper operation of the connector, HP recommends that you modify the heap size setting to2GB. There is no need to modify memory if the connector is run as a service; if theconnector is configured to run as a service, the heap size is set to 2GB by default.Increase the memory for the connector by doing the following (in the followingexample commands, ARCSIGHT_HOME represents the name of the directory wherethe connector is installed):◆For Linux - create the following shell script and be sure it is executable:~/ARCSIGHT_HOME/current/user/agent/setmem.shwith the following content:ARCSIGHT_MEMORY_OPTIONS=" -Xms1024m -Xmx2048m "◆For Windows - create the following batch file:$ARCSIGHT_HOME\current\user\agent\setmem.batwith the following content:SET ARCSIGHT_MEMORY_OPTIONS=" -Xms1024m -Xmx2048m "Be sure to use regular double quote characters in the file content in either the shellscript or the batch file.17Verify that the connector is running. You can check the ArcSight Console Navigator in the Resources tab, under Connectors. If the connector is running, you will see<connector_name> (running) listed. See “Running Connectors” on page 13.18 Set up the Model Import user in ESM. See “Setting up the Model Import User in ESM”on page 14.19Start the data import. See “Starting and Stopping Data Import” on page 15. Running ConnectorsConnectors can be installed and run in standalone mode, on Windows platforms as aWindows service, or on UNIX platforms as a UNIX daemon, depending upon the platformsupported. On Windows platforms, connectors also can be run using shortcuts and optionalStart menu entries.If installed standalone, the connector must be started manually, and is not automaticallyactive when a host is restarted. If installed as a service or daemon, the connector runsautomatically when the host is restarted. For information about connectors running asservices or daemons, see the ArcSight SmartConnector User's Guide, Chapter 3, InstallingSmartConnectors, in the section “Running SmartConnectors”.For connectors installed standalone, to run all installed connectors on a particular host,open a command window, go to $ARCSIGHT_HOME\current\bin and run: arcsightconnectorsTo view the connector log, read the file:For Windows - $ARCSIGHT_HOME\current\logs\agent.logFor Linux - ~/ARCSIGHT_HOME/current/logs/agent.logTo stop all connectors, enter Ctrl+C in the command window.Connector UpgradeTo upgrade the Model Import Connector for RepSM, you must uninstall the current versionof the connector and then install the latest version. For information about uninstallnigconnectors, see the ArcSight SmartConnector User's Guide.Administrative Tasks - RepSM Configuration using the ArcSight ConsoleThere are mandatory and optional administrative tasks. “Setting up the Model Import Userin ESM” on page 14 and “Starting and Stopping Data Import” on page 15 are mandatorysteps for connector installation, and are mentioned as part of the installation procedure.See “Installing the Connector” on page 6 for details. You might also find that you need toperform these tasks outside of the context of the installation procedure.The tasks “Optional - Reloading RepSM Data” on page 16 and “Optional - Optimization ofData Transfer Using a Timer” on page 17 can be performed as needed.Setting up the Model Import User in ESMTo set up a user for the Model Import Connector for RepSM, do the following:1Select the Model Import Connector for RepSM and right-click.2Select Configure:3In the configuration area, add the admin user to the Model Import User field:4Click OK .Starting and Stopping Data ImportBy default the connector’s data import capability is not started. You must start the import manually in the ArcSight Console.To start and stop import for the Model Import Connector for RepSM:1Select the Model Import Connector for RepSM and right-click.2Select Send Command > Model Import Connector > Start orStop:Data import needs to be started only once from the ArcSight Console. Unlessit is stopped from the ArcSight Console, there is no need to restart the dataimport.Optional - Reloading RepSM DataTo reload RepSM data:1If active, stop the connector.2Remove all files at:Linux - ~/ARCSIGHT_HOME/current/user/agent/agentdataWindows - $\ARCSIGHT_HOME\current\user\agent\agentdata 3Remove all folders and XML files (if any) at:Linux - ~/ARCSIGHT_HOME/current/user/agent/mic/repdvWindows - $\ARCSIGHT_HOME\current\user\agent\mic\repdv 4At the ArcSight Console, clear all entries in the Malicious Domains and Malicious IP Addresses Active Lists. For each Active List:a Select the Active List and right-click.b Select Clear Entries.5Restart the connector.Optional - Optimization of Data Transfer Using a Timer The time interval between archives sent by the connector to ESM can be controlled by the buildmodeldelay property. The default value is 1 minute.To increase or decrease this time interval, you can add the buildmodeldelay property to the file agent.properties (located at $ARCSIGHT_HOME\current\user\agent).The property buildmodeldelay is expressed in milliseconds.For example, the following property sets the time interval to 10 seconds:ponent[35].buildmodeldelay=10000。

JSDS V1.2.1系统安装部署说明文档一键部署安装服务端1.安装前的准备工作在开启一键部署之前，需要确认安装电脑上没有开启MYSQL服务，因为数据库会在一键部署开启后自动安装与初始化数据库，如果电脑上已有mysql，会造成一定的影响。

另外，操作系统用户需要是超级管理员；2.开启一键部署服务端(电脑网络在线)打开JSDS服务的安装程序“yjbs-server-1.2.1-SNAPSHOT”，解压并且找到startup.exe 文件，双击启动注：1.路径不能含有“中文目录”2.执行程序前关闭360，否则会被当病毒删除；1启动之后，会自动弹出一键部署界面。

2界面如下图所示：一键部署共有四步：1、检查安装环境2、联网参数下载3、软件安装4、安装完成3此处注意，序列号需要带上横杠，例如：HWGEW-JJIED-DWDWD-DEFEF-FEFDW。

随后可以选择自定义安装路径，默认D:\jsds\路径设置好之后，点击“开始一键安装”，即跳到第三步：软件安装。

4在第三步完成之后，点击确定，会自动跳到第四步，显示整个安装过程的每个流程的详细情况。

5运行服务后，后台自动注册License，配置联网，获取设备签名文件信息。

安装JSDS客户端既可运行使用3.离线安装(电脑网络不在线)注：如果项目网络没有外网，License注册、联网配置都可以安装以往老方式进行操作，具体请查阅:JSDS_V1.2.0(或者V1.1.1)系统部署标准操作指引；在执行第二步的时候，因为电脑网络不在线，我们需要进行离线情况下的操作我们随意输入序列号和项目编号，点击“开始一键安装”；6系统弹出选择框，选择离线安装执行离线安装7完成安装：89完成离线安装后，软件注册、联网配置、设备认证文件都需要按离线方式进行配置（具体与V1.2.0安装部署一致）软件注册：在浏览器中输入：:JSDS服务器IP地址:端口号/jsds按回车键，（登录用户名:admin;密码：123456）获取机器特征码。

当用usb转九针插口把电脑和机组连接时可能无法连接需要选择修改usb端口右键点击我的电脑选择系统属性点击硬件的设备管理器找到portscomlpt查看usbserialport选择相同端口即可
Techview与Tracer TU下载安装
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一. Techview下载及安装
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3.下载完成后，先安装TV13.0，再安装TV13.0 SP4，软件 会自动安装到C盘，桌面出现 图标，打开后注意界面 右下角，每三个月需要重新 输入自己的ID来验证。
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1.登陆公司网站 https:///Our%20Businesses/Climate Solutions/TraneServiceTechnicians/Pages/Service%20 Technicians.aspx 2.在 Tools & Downloads 项点 KestrelView V13.0 SP4,进入 后点KestrelView 13.0 SP4 (download now available)， 点击TV 13.0和TV 13.0 SP4更新包进行下载。 注意：下载这两个程序都需要填写相关信息和邮箱，系 统会发给一个连接地址，点击后页面上部出现黄色区域 ，点右键选择下载即可。
二. Tracer TU下载及安装
1.登陆公司网站 https:///Our%20Businesses/Climate Solutions/TraneServiceTechnicians/Pages/Service%20 Technicians.aspx 2.在 Tools & Downloads 项内点 Tracer TU V8，进入后点 Tracer TU，选择 link 下面的Download，点击后出现注 册窗口，进行注册后下载，下载后运行安装，桌面出现 图标 ，点击可运行Tracer TU。