1.亚马逊卖家发货到达时间邮件模板
Dear ___,
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest. Best regards
2. 回复买家询问物流情况的邮件模板
Dear ___,
Thanks for your message. Hope you are great.
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).
International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards
3.先填单,漏发货后，向客人解释的邮件模板
Dear ___,
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap.
If not, we will make you the full refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
4. 产品发货后，客户提出要换货的回信邮件模板
Dear ___,
Thanks for contact with us.
Sorry to tell you that the item have been dispatched, and we can't change it for you now .
We knew you receive it and it is not suitable for you.
To express our apologize, we provide few suggestion following by:
1.We will arrange a suitable replacement for you for free
2.We can refund full price for you.
Which one do you prefer?
Sorry for all inconvenience it led to.
Looking forward to your reply.
Sincerely,
5. 亚马逊卖家邀feedback的邮件模板
Dear----
Thank you for your purchase! Order id_______________.
I am writing to concern whether you have receive your item.
Are you satisfied with our product and service.
If you have any question with your order,please contact with us.
We would try our best to solve it.
If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:
Thanks in advance. We will really appreciate with it.
Have a nice day!
Best regards
6. 买家要求退货，卖家回信邮件模板(自发货)
Dear----
Thank you for contacting us regarding your inquiry.
We found your return request. Could I know the reason why you want to refund? Are there any issues of our product?
If yes, could you sent the photo of the issues thus we can help you better and submit to QC.
Will it be possible to give new one as a compensation?
Or how about we make you a partial refund as a way to make up for this?
Looking forward to your reply soon.
Best regards
7. 亚马逊客户退货的询问原因邮件模板
Dear ---
Thank you so much for your great support on us.
So sorry for the inconvenience it caused.
Could I know the reason why you return the item?
