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星级酒店英语(初级]方案

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星级酒店英语(初级)Wordsandexpressionsfordailyuse(日常用语)1)after于…之后assure保证about关于……afraid害怕against和…相对的anything任何事beg乞求before于…之前behind于…后面begin开始bitter苦的bother打扰book书，预定ceiling天花板clock钟congratulations祝贺Christmas圣诞color颜色complaint投诉call呼叫，电话2)dark黑的，暗的discount折扣direction方向downstairs下楼day天，日子date日期delicious美味的end终点enjoy喜欢，享受excuse借口for为……3)fully满的greeting问候good好的guest客人give给get得到，达到go去4)half半how…怎样hotel酒店happy高兴，快乐的hope希望house房子hot热的here这里hour小时help帮助have有it它interrupt打扰5)know知道think想like喜欢leave离开last最后的，最近的light灯，淡的long长的left左边meet认识massage按摩message信息mind介意，思想madam女士may也许minute分钟matter事件，麻烦month月meal餐6)number数字name名字night夜晚nice美好的now当下的on于…之上order点单pardon原谅，重复point点percent百分比past过去的pleasure愉快，荣幸quarter壹刻，季度regulations规章report方案right对的，右边的room房间second秒，第二stay停留same壹样的season季节sweet 甜的sour酸的salty咸的signature签名sign信号，签side边see见见service服务step脚步，台阶smoke烟，抽烟sir先生7)tell告诉table桌子this这个that那个turn转弯tour旅行today今天tomorrow明天time时间too也…taste品尝，品位terrible糟糕的take拿，取8)upstairs上楼week星期weekend周末way路worry担心will将…wait等待welcome欢迎weather天气yesterday昨天year年9)2)Greetings问候10)Howdoyoudo!11)Goodmorning/afternoon/evening!12)Howareyou(doing)?13)Nicetomeet/seeyou!14)WelcometoHongfuHotel!15)3)Asking&inquiring征询用语16)Wouldyouliketoleaveamessage?您需要留口信么？17)Ibegyourpardon?您能再说壹遍么？18)Whatdoyouthinkofourservice?您觉得我们的服务怎么样？19)MayIknowyourname/roomnumber?能告诉我您的名字/房号么？20)MayItakeyourordernow?当下能够点菜了么？21)MayIhaveyoursignatureplease?/Pleasesignhere.请签字。

22)4)Arousingattention提醒用语23)Mindyourstep.请走好。

24)Afteryou.您先请。

25)Pleasedon’tleaveanythingbehind.请带好您的随身物品。

26)Pleasedon‘tsmokehere.这里不允许吸烟。

27)Hereyouare.给您。

28)Beawareoftheceiling,sir.小心头顶，先生。

29)5)Expressinggoodwishes祝福用语30)Congratulations!祝贺你！31)MerryChristmas!圣诞快乐！32)Happynewyear!新年快乐！33)Haveagoodtime!祝您愉快！34)Haveanicetrip!祝您旅途愉快！35)Enjoyyourstay！祝您住宿愉快！36)6)Servicesentences服务用语37)I’matyourservice.乐意为您效劳。

38)Excuseme.打扰了。

39)MayIhelpyou?我能帮您吗？40)It’smypleasure.这是我的荣幸。

41)WhatcanIdoforyou?有什么能够为您效劳？42)Sorrytointerruptyou.对不起，打扰壹下。

43)Servicehoursare:7:00-23:00.我们的营业时间是7:00到23:00。

44)7)Expressingthanks致谢45)Thankyou.谢谢你！46)Thankyouverymuch.非常感谢！47)Thankyoufortellingus.谢谢您告诉我们！48)Thankyouforwaiting.谢谢您的等待！49)Answer回答：Youarewelcome.Mypleasure.50)8)Apologizing致歉51)Ibegyourpardon,sir.（请客人重复时）52)Excusemeforinterrupting.(不得以打扰客人时).53)Sorrytohavebotheredyou(打扰客人后).54)I'msorry,Aguestiswaitingforme(中止谈话时用).55)I‘msorry,Thehouseisfullybooked.（客满时用）56)Answer回答：That'sallright.Itdoesn'tmatter.57)9)Farewell告别58)Goodbye!59)Seeyou!60)Goodnight!晚安！61)Hopetoseeyouagain!欢迎下次光临！62)10)Directions有关方向的表达63)HowcanIgettothe……?去XXX怎么走？64)Goupstairs/downstairs.上/下楼。

65)It‘sonthesecond(third)floor.于二楼。

66)Thisway,please.请这边走。

67)Turnleft/right.左/右转。

68)Itwillbeonyourrighthandside.于您的右手边。

69)11)Aboutcomplaints处理投诉用语70)Don’tworry.不要担心。

71)Iapologizeforthis.我为此事道歉。

72)I‘mafraidit’sagainstthehotel‘sregulations.对不起，这不符合酒店的规定。

73)I'llreportittoourmanager.我会把此事方案给经理。

74)Iassureyouitwon’thappenagain.我保证此事决不会再次发生。

75)We‘llgiveyoua10%(tenpercent)discount.我们会给您打九折。

76)I‘lllookintothematter.我会调查壹下。

77)Itwon‘tbetoolong,sir.时间不会太长的，先生。

78)12)Weather关于天气79)What’stheweatherliketoday?今天天气如何？80)TodayisXXX.81)Cloud云cloudy阴天Sun太阳sunny晴天Rain雨rainy下雨天82)Fog雾foggy雾天Wind风windy刮风天83)Departmentandaddressofperson（部门及人称）84)管家部：Housekeeping(H/K)85)前厅部:FrontOffice(F/O)86)人力资源部:HumanResourcesDepartment(H/R)87)工程部：EngineeringDepartment(ENG)88)餐饮部：FoodandBeverageDepartment(F&B)89)总办：ExecutiveOffice(EO)90)保卫部：SecurityDepartment(SEC)91)销售部：SalesandMarketingDepartment(S&M)92)财务部：FinanceDepartment(FIN)93)娱乐部：EntertainmentDepartment(ENT)94)厨房：Kitchen95)GMGeneralManager总经理96)EXCGMExecutiveGeneralManager执行总经理97)DeputyGMDeputyGeneralManager副总经理98)AssGMAssistantGeneralManager总经理助理99)Director总监100)AMAssistantManager大堂经理101)Manager经理102)DeputyManager副经理103)MODManagerOnDuty值班经理104)Supervisor主管105)Captain领班106)Attendant客房服务员107)Waiter/Waitress男/女服务员108)Clerk文员109)Operator接线员110)Bellboy行李生111)Receptionist接待员112)T aste味道：113)Howisittaste?It’s……114)Delicious美味的Sweet甜的115)Sour酸的Salty咸的116)Bitter苦的Hot辣的117)Terrible糟糕的118)颜色119)于表达颜色的深浅时，直接于颜色前加dark（深）或light（浅）即可。

如深蓝色为darkblue,浅红色为lightred.Whatcolorisit?It’s……120)红色red黄色yellow绿色green蓝色blue白色white黑色black橙色orange粉色pink紫色purple 灰色grey棕色brown米色cream蓝绿色bluegreen深红色crimson121)数词（Numerals）122)基数序数123)CardinalNumbersOrdinalNumbers124)one壹first1st第壹125)two二second2nd第二126)three三third3rd第三127)four四fourth4th第四128)five五fifth5th第五129)six六sixth6th第六130)seven七seventh7th第七131)eight八eighth8th第八132)nine九ninth9th第九133)ten十tenth10th第十134)eleven十壹eleventh11th第十壹135)twelve十二twelfth12th第十二136)thirteen十三thirteenth13th第十三137)fourteen十四fourteenth14th第十四138)fifteen十五fifteenth15th第十五139)sixteen十六sixteenth16th第十六140)seventeen十七seventeenth17th第十七141)eighteen十八eighteenth18th第十八142)nineteen十九nineteenth19th第十九143)twenty二十twentieth20th第二十144)twenty-one二十壹twenty-first21st第二十壹145)thirty三十thirtieth30th第三十146)thirty-two三十二thirty-second32nd第三十二147)forty四十fortieth40th第四十148)forty-three四十三forty-third43rd第四十三149)fifty五十fiftieth50th第五十150)fifty-four五十四fifty-fourth54th第五十四151)sixty六十sixtieth60th第六十152)sixty-five六十五sixty-fifth65th第六十五153)seventy七十seventieth70th第七十154)seventy-six七十六seventy-sixth76th第七十六155)eighty八十eightieth80th第八十156)eighty-seven八十七eighty-seventh87th第八十七157)ninety九十ninetieth90th第九十158)ninety-eight九十八ninety-eighth98th第九十八159)onehundred壹百160)onehundredandnine壹百零九161)onethousand壹千onemillion壹百万162)日期和时间(Dates&Time)163)1）thedaysoftheWeek：星期164)Sunday(Sun.)星期日165)Monday(Mon.)星期壹166)Tuesday(Tue.)星期二167)Wednesday(Wed.)星期三168)Thursday(Thurs.)星期四169)Friday(Fri.)星期五170)Saturday(Sat.)星期六171)2）themonthsoftheYear：月份172)January(Jan.)壹月February(Feb)二月173)March(Mar.)三月April(Apr.)四月174)May(May.)五月June(Jun.)六月175)July(Jul.)七月August(Aug.)八月176)September(Sept.)九月October(Oct.)十月177)November(Nov.)十壹月December(Dec.)十二月178)3）Times：时间179)What’sthetimenow?当下几点了？180)MayIknowthetimenow?我能知道当下的时间么？181)It’s……182)Usefulwords:183)hour小时minute分钟second秒184)quarter刻half半o’clockX点整185)Threewaystoexpresstime三种表达时间的方法186)1.hour(时)+minute(分)187)2.minute(分)+past+hour(时)188)3.[60-minute(分)]+to+[hour(时)+1]189)4)Dates:日期190)year年afternoon下午191)month月evening晚上192)day日morning上午193)week星期night夜晚194)a.m.上午nextyear明年195)p.m.下午weekend周末196)thisyear今年lastyear去年197)Thedayaftertomorrow后天Thedaybeforeyesterday前天198)yesterday昨天today今天199)tomorrow明天200)5）Seasons：季节201)spring春天summer夏天autumn秋天winter冬天202)语法203)1）可数名词规则复数形式的构成：204)情况构成方法读音例词205)单数复数词义206)大多数名词词尾加“S”于清辅音后读[s]于浊辅音和元音后读[z]Book 207)Bag208)day209)Books210)Bags211)days书212)背包213)白天，日214)以s,x,z,ch,sh结尾的名词词尾加“es”es读[iz]Bus215)Box216)Watch217)brushBuses218)Boxes219)Watches220)brushes公共汽车221)箱子222)手表223)刷子224)以辅音字母+y结尾的名词变y为i加eses读[z]City225)babyCities226)babies均市227)婴儿228)有些以f或fe结尾的名词壹般先把f,fe变为v，再加eses读[z]Knife 229)Shelf230)Half231)leafKnives232)Shelves233)Halves234)leaves刀子235)架子236)半237)叶238)以o结尾的名词O前是辅音字母壹般加eses读[z]T omato239)potatoTomatoes240)potatoes西红柿241)土豆242)O前是元音字母，只加sS读[z]Radio243)zooRadios244)zoos收音机245)动物园246)2）动词247)壹般当下时的用法248)用法例句常用时间状语249)表示习惯性或经常发生的动作，或当下的状态Igetupat7:30everyday.250)Heisatwork.Everyday/week/year,always,often,usually,sometimes251)表示主语具备的性格，能力，特征或职业Sheisadoctor.252)TheyknowsomeEnglish.253)表示普遍真理、客观事实等Theearthgoesaroundthesun.地球围着太阳转。

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五星级酒店英语管理制度

五星级酒店英语管理制度

Introduction:As a five-star hotel, providing excellent customer service is our top priority. To ensure the highest standards of service and create a harmonious working environment, we have established a comprehensive English management system. This system is designed to enhance communication, professionalism, and efficiency among our staff, as well as improve customer satisfaction.1. English Proficiency Requirements:All employees must possess a minimum level of English proficiency to effectively communicate with guests and colleagues. This requirement ensures that our staff can provide accurate and clear information, as well as handle any issues that may arise during their employment.1.1. Pre-employment English Proficiency Test:All candidates must pass an English proficiency test before being hired. The test will evaluate their reading, writing, speaking, and listening skills to ensure they meet the minimum requirements.1.2. Continuous Improvement:Employees are encouraged to improve their English proficiency through various means, such as attending English language classes, using English learning apps, or participating in language exchange programs.2. English Communication Standards:To maintain a consistent level of communication, all staff members are expected to adhere to the following English communication standards:2.1. Clear and Concise Language:Use clear and concise language to ensure that guests and colleagues can easily understand your instructions, requests, and information.2.2. Professional Tone:Maintain a professional tone in all communication, whether it is written or spoken. Avoid using slang, colloquialisms, or informal language.2.3. Active Listening:Practice active listening skills to ensure that you understand the needs and concerns of guests and colleagues. This includes paying attention to verbal and non-verbal cues.3. English Training and Development:We are committed to providing ongoing training and development opportunities to enhance our staff's English language skills. The following initiatives are in place:3.1. In-house English Classes:Regular in-house English classes are conducted by professional English language trainers. These classes focus on improving grammar, vocabulary, pronunciation, and conversational skills.3.2. Role-playing Exercises:Role-playing exercises are conducted to simulate real-life scenarios and help staff members practice their English communication skills in a safe and supportive environment.3.3. Guest Feedback Surveys:Guest feedback surveys are regularly conducted to identify areas where staff members can improve their English communication skills. Theresults are used to tailor training programs and address specific concerns.4. English Language Policy:To promote a culture of English language use within the hotel, the following policy is in place:4.1. English as the Official Language:English is designated as the official language for internal communication, guest interaction, and training purposes. This ensures consistency and clarity in communication.4.2. English Language Support:Employees who require assistance with English language-related matters are encouraged to seek support from their managers or the human resources department.5. Performance Evaluation:Employees' English communication skills will be evaluated as part of their performance evaluations. This will help identify areas of improvement and recognize employees who excel in this aspect.Conclusion:Implementing an English management system at our five-star hotel is crucial for delivering exceptional customer service and maintaining a professional work environment. By adhering to the standards and initiatives outlined in this system, our staff will be well-equipped to communicate effectively with guests and colleagues, ultimately contributing to the hotel's success.。

五星级酒店英语培训教材

五星级酒店英语培训教材


Part 1 酒店基础礼貌服务用语
欢迎和问候语:(Welcoming & Greeting)
1) Good morning(afternoon, evening),sir(madam).
早上(下午、晚上) 好，先生(夫人) 。
2) How do you do! 您好！(初次见面) How do you do ? 您好！ Glad to meet you . 很高兴见到您。
Part 1 酒店基础礼貌服务用语
3 、记住一些能讨人喜欢的言 词:
— 谢谢。 Thank you.
— 别客气。 You are welcome.
—对不起。 I’m sorry. — 没关系。 That’s all right. — 请。Please.
※ Useful Words and Expressions: 1) welcome 2) That’s all right.
— 对不起，让您久等了。 Sorry to have kept you waiting .
Part 1 酒店基础礼貌服务用语
7 、听不明白客人说话时，不要臆想， 你可以： — 请再说一遍好吗？
I am sorry, I don’t understand. Coul d you show me? I beg your pardon.
◆ 当你不能满足客人要求时：
— 我恐怕这违反酒店的规定。 I’m afraid it is against hotel regulation.
— 对不起，我们不允许这样做。 I’m sorry, we are not allowed to do this.
Part 1 酒店基础礼貌服务用语
— 对不起，恐怕我们没有 （客人要的东西）。 I’ m sorry, I ’m afraid we don’t have (things guests want).”
五星级酒店英语大全!

五星级酒店英语大全!

company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片)tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸bitter 苦lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3 牛排与酒：breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。

星级酒店餐饮基本服务英语

星级酒店餐饮基本服务英语

星级酒店餐饮基本服务英语第 1 版餐饮英语共 4页实用餐饮英语口语系列之一 :订座1. I want to reserve a room for two hundred people to hold a dinner party.我想预定一间能容纳二百人的宴会厅举行晚宴2. I'm sorry we are booked out for this evening.抱歉，今晚订满了。

3. When do you start to serve dinner in the evening, (When is the restaurant open for breakfast,)你们什么时候供应晚餐,(几点供应早餐,)4. When are the restaurant hours,餐厅营业时间几点到几点,5. But I prefer a table by the window. My wife loves the night view of Shijiazhuang.但是我想要一个靠近窗户的桌子。

我爱人喜欢看石家庄的夜景。

6. I'm sorry，。

The tables by the window are all occupied.对不起，靠近窗户的桌子全都有人了。

7.This is "Century Hotel". Good morning. May I help you,早安，这里是世纪大酒店。

能为您效劳吗,8. We have received many bookings and I cannot guarantee a table by the window.我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。

9.You can be sure that we'll try our best.请相信我们会尽最大努力的。

10. Thank you for calling， sir. We look forward to your visit.谢谢您的电话，我们盼望着您的光临。