优创数据校园招聘
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优创数据校园招聘QA 1楼
Q1: What do you do at RSP
A1: ReSource Pro provides back-office, data processing services to insurance agencies in the U.S.
Our employees work like staff in our clients’ offices by accessing their computer systems through the Internet. We complete hundreds of different insurance-related tasks throughout the company for different clients. This type of work is called Business Process Outsourcing (BPO). Clients outsource all of their work that can be done in the office, such as data entry and analysis.
Q2: Describe a normal day for an employee at RSP.
A2: Our employees start work at 9:00 AM every workday (Monday through Friday). They spend the
day completing data processing tasks and working with other team members. There is a one-hour lunch break at 11:30 or 12:00, and employees may either go to the business complex cafeteria or use the kitchen in our office. Some days employees may participate in training sessions, such as English or Customer Service classes. The day usually wraps up at 5:00 PM, but some people choose to stay for our English activities club.
Q3: What is the work environment at RSP like
A3: Culture is very important at ReSource Pro, and is reflected in the core values of our company’s
mission. RSP employees enjoy a friendly, comfortable work environment. They dress casually and choose the music that they listen to throughout the day. During lunch employees like to sit in the kitchen and chat with friends or watch TV, or play table tennis in our break room. They also often participate in various fun company-sponsored activities. Q4: Do employees work overtime
A4: In general, employees do not need to work overtime. However, sometimes clients will ask the
team to work overtime to finish a particular project, in which case employees will be paid at rates based on our company policy and the labor law.
Q5: What training and other ways are there for me to develop my skills
A5: Our employees develop themselves through formal and informal learning. This includes structured
courses, instruction from team members, and learning by doing. The first formal course is Prep School. There you will learn the basic skills necessary to begin your career at ReSource Pro. Trainees gain knowledge in different work-related fields, such as American Insurance, Computer Skills, English Skills, Customer Service, and Professional Behavior. There are also many continuing education courses available for all employees at RSP, including English classes, Insurance training sessions, Customer Service workshops, and many others. Employees are encouraged to participate in the appropriate courses and programs. To a large extent, employees learn through their daily work and interactions with other team members. At ReSource Pro, we emphasize the active role of the employee in learning and growth, both in class and on the job.
Q6: What is the career path for your employees at RSP
A6: We have clearly defined positions and career paths for our employees. Over time, if you successfully complete your tasks and perform at a high level you will have the opportunity to take on more responsibility in the company. Provided that your work performance meets expectations and you demonstrate the ability to work at the next level, you will become a candidate for promotion when those positions become available. The entry-level position for employees is Client Assistant. As you gain more experience in RSP, you will have the opportunity to take charge of projects inpidually, test new projects, train and supervise other employees, and write and develop procedures. You will learn more about career levels and paths after you join RSP.
Q7: Why do you need to recruit so many people every month
RSP has grown from 140 employees in 2007 to 700 employees as of mid-2010. The growth will continue, and we expect to have around 2,000 employees by the end of 2012. The growth is a result of a large demand for our service from clients in the US. In the past, we were able to bring in 3 to 5 new clients every month, and more and more companies in our market are showing strong interest in working with us. Our existing clients are also giving us more work and growing the size of their RSP teams. We are projecting to add 20 to 40 new positions every month to meet those clients’ need. In addition to client needs, we are adding more management positions every month as the company grows. We have been filling all of the management positions by promoting employees from within the company, and we’ve built systems and processes to ensure we continue to do so. On average, we hire 5 to 10 entry-level employees every month to fill the position created by internal promotions. Another factor is that we have employees leaving the company for further education, relocating to another city, or pursuing a new career path. We are maintaining a much lower employee turnover ratio than most