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商务英语接待客户英文对话商务英语接待客户英文对话随着经济全球化与跨国企业的日益发展，商务英语已成为一种常见的跨国交流语言。
在商务场合中，英文交流已经成为了一种必要的技能。
其中，接待客户是商务活动中最为重要的一部分，成功的商业接待需要考虑到很多因素，如谈判技巧、礼仪、沟通技巧等。
下面是商务英语接待客户的英文对话，供大家参考。
第一步：欢迎客人A: Good morning/afternoon/evening. Welcome to ABC Company.B: Good morning/afternoon/evening. Thank you for having me.第二步：介绍自己A: My name is (XXX). I'm the sales manager of ABC Company.B: Nice to meet you, (XXX). I'm (YYY), the CEO of (ZZZ) Corporation.第三步：询问客人需求A: How can I assist you today?B: I would like to know more about your company's products/services.第四步：介绍公司情况A: We specialize in (XXX). Our products/services include (YYY).B: That sounds interesting. Can you give me some more detailed information?A: Sure. (XXX)第五步：提供解决方案A: We have various solutions to meet your needs. Would you like to hear more about them?B: Definitely.A: We can offer you (XXX). It can help to solve your (YYY) problems.第六步：谈判A: How do you think about our proposal?B: I'm interested in it. But, could you provide me more details about (ZZZ)?A: Of course. (XXX)B: That sounds good. But, I still have some concerns about (YYY).A: I see. We can try our best to address your concerns.第七步：结束A: Thank you for coming, (YYY). We look forward to working with you soon.B: Thank you for your time and effort, (XXX). I'll consider your proposal carefully.通过以上的对话内容，我们可以看到商务英语接待客户所需的一些基本技能，包括用语礼仪、沟通技巧、谈判技巧等。
英语口语日常接待对话英语口语日常接待对话日常口语接待篇DailyEnglish1.Greetings招呼Hello.您好。
——Hello.您好。
Howdoyoudo?您好。
——Howdoyoudo?您好。
Pleasedtomeetyou.见到您真高兴。
Goodmorning.早上好。
——Goodmorning.早上好。
Goodafternoon.下午好——Goodafternoon.下午好Goodevening.晚上好。
——Goodevening.晚上好。
Notes(1)Hello.招呼用语，语气较随便。
(2)Howdoyoudo？不是疑问句，而是初次相识时致意的用语，意为“您好”。
对方也说Howdoyoudo？作为相应的致意。
这是很正式的招呼用语。
(3)Peleasedtomeetyou.初次认识一个人，常用这句套语。
(4)Goodmorning.Goodafternoon.和Goodevening.都是招呼用语，往往用于比较客气的场合。
接待人员可以用这样的招呼用语去迎接宾客。
2.ModesofAddress称呼Goodmorning，sir.早上好，先生。
Welcometoourhotel，madam.夫人，欢迎您来我们的旅馆。
Nicetoseeyouagain，madam.又见到您真高兴，夫人。
YoumustbeProfessorSmith.我想您就是史密斯教授吧！Excuseme.AreyouMrs.Best?请原谅，您是贝斯特夫人吗？Hello，Mr.Best.贝斯特先生，您好！Yes,sir.是，先生。
Havesomecoffee,please,GeneralFord.请喝咖啡，福特将军。
You’rewantedonthephone,CaptainScott.斯科特船长，您的电话。
Herearesomelettersforyou,YourRoyalHighness.殿下，您的信。
Afteryou，yourExcellency.阁下，您先请。
Business ReceptionPart One Check outPart Two Asking about plane tickets /Reserving a plane ticketPart Three Changing plane ticketPart Five Boarding the planePart Six At the airportPart Seven Saying goodbyeSituation One:A: Mr. Lee B: Desk Clerk Mr. Lee is going to check out.Useful phrases/Sentences：Check outStorage roomOverchargeConsumeReimburseCan I have your key and room number, please?Here’s your bill, Could you please check it?Where can I leave my luggage？How will you pay?The bill is itemized.Please charge it to my credit card. I’d like to use my ...card.I hope you enjoyed your stay.This is a bit more than I expected.The items you consumed are put on your bill.Situation Two:A: Miss Lee B: Receptionist Miss Lee is checking out of the hotel.Useful phrases/SentencesReceiptI intend to check out of my room tomorrow. ?/ I’m checking out of my room.Please pass on a message to Mr. Liu to express my thanks.This is the key card to the room.You checked in at 5 on the 20th and have stayed here for 3nights. Is it right?Will you please check and sign this form?RMB 850 for one night and it’s 1700 in all for 2nights.What about the other items?The….company’s left a message, saying that it would be a great pleasure fore them to pay all your expenses in the hotel.I’d like to pay on my own.Welcome to stay here again next time you’re come.Situation Three:Jimmy is enquiring about the plane tickets and then reserving plane tickets.Useful Phrases/Sentences：Flight reservationI’d like to enquire about the times of flight to New York. / Could you do me a favor to check the flight from …to….?–There are several flights available.How do you want to fly?-I can’t go by the morning /evening flight.Do you offer any discount?We have 90% dicount for infants and 50% for children under twelve.I’d also like know the free baggage allowance for each person.Please collect the tickets at least one hour before departure.I’d like to book 2 seats to Shanghai tonight.I’m afraid all the tickets have been sold out.When will the next set off?Do you want first class or economy class?/ What class?That’s all right. I’ll take that.Your reservation has been confirmed.Situation Four:Jack planed to return to Beijing next Monday but his boss wants him to return five days earlier. He wants to change his ticket.Useful Sentences：You can change your flight reservation./Can I change my reservation later?Is there a penalty?Do I have to pay extra?Is it possible to postpone my ticket?AS long as you stay within 15 days limit for the entire trip.We still have some unreserved seats.I have helped you change flight to …..Situation Five:Linda is on the plane.Useful Sentences：Boarding gateWhat is the gate number?Where do I pick up the ticket and have my luggage weighed?Here’s your ticket, passport. Please keep it.Let your luggage go through the security door, please.Can I see your ticket and your passport?Situation Five:Happy landingTake care, bye.I’d like to say goodbye to you all.I look forward to seeing you again soon.Good bye and thank you for all you have done for me.I really don’t know how to express my gratitude.。
商务英语接待1. Hi John , please kindly receive the agenda of this meeting , thanks .Hi John ，请您查收本次会议。
行程，谢谢。
2. Hi John , Can I have your schedule for visiting our company so that we can prepare everything needed in advance ?John ，方便告知您来我司参观的计划表吗，以便我们提前准备。
3. Please tell me your flight information and hotel address. Our driver will pick you up from the airport and send you to the hotel.请告知我您的航班信息和酒店地址。
公司司机会去机场接你并将您送往酒店。
4. Dear John , could you please help me confirm how many people will come with you to visit our company and their titles ?John ，请帮忙确认一下同行人员有多少以及他们的职称。
5.I have already made an appointment with our manager and he will attend the meeting too .我已经跟我们经理预约好了，他也会参加会议。
6．Sorry to hear that you have cancelled the appointment / visiting for China / our company , hope to see you next time .很抱歉听到您取消了本次访华／参观敝司的行程，期待下次再有机会与您见面。
外贸商务英语-外贸英语-日常接待业务英语900句第一篇：外贸商务英语-外贸英语-日常接待业务英语900句I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿2 I'd like to change this ticket to the first class.我想把这张票换成头等车。
I'd like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。
4 I won't check this baggage 这件行李我不托运。
I'd like to sit in the front of the plane.我要坐在飞机前部6 I missed my train.我未赶上火车I haven't nothing to declare.我没有要申报的东西。
8 It's all personal effects.这些东西都是我私人用的 I'll pick up ticket at the airport counter.我会在机场柜台拿机票。
I'd like two seats on today's Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机票。
11 We waited for John in the lobby of the airport.我们在机场的大厅里等约翰。
I'd like to buy an excursion pass instead.我要买一张优待票代替。
I'd like a refund on this ticket.我要退这张票。
I'd like to have a seat by the window.我要一个靠窗的座位。
商务接待常用英语口语商务接待常用英语口语商务接待是一个人力、物力、财力都需要投入非常大、而且非常复杂的过程。
在商务接待中，使用恰当的英语口语可以加强和客户的相关沟通，加强客户对公司、产品或者服务的了解，从而取得更好的商业合作结果。
接下来，我将为大家介绍一些在商务接待中常用的英语口语，供大家参考。
本文按照以下几部分内容进行划分：1. 接待客户- Welcome to our company.（欢迎来到我们公司。
）- It's a pleasure to meet you.（很高兴见到你。
）- Please have a seat.（请坐。
）2. 提供帮助- Do you need any assistance?（您需要帮忙吗？）- Can I help you?（我能为您做些什么吗？）- Would you like me to show you around?（需要我带您浏览一下吗？）3. 提供饮食- Can I offer you some coffee/tea/water?（要喝点咖啡/茶/水吗？）- Would you like to have some snacks?（您需要来点小吃吗？）- We have prepared some refreshments for you.（我们为您准备了一些饮料和小食。
）4. 安排会议- Let's schedule a meeting.（我们来安排一个会议吧。
）- When would be a convenient time for you?（哪个时间对您来说比较方便呢？）- We can meet at our office or at a restaurant.（我们可以在我们公司或餐厅见面。
）5. 表达感谢- Thank you for your time.（非常感谢您抽出宝贵的时间。
）- We appreciate your business.（非常感谢您的合作。
-----------【接待外宾常用英语】--------------1、Good to meet you. 很高兴见到你。
2、Glad to meet you, too. 也很高兴见到你。
3、Hi, I'm zhao hai. Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you. I'm David. 谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？你来乌鲁木齐多少次啦？6、Actually it's my first time here. 实际上这是我第一次来这里。
7、I'd like to have you for dinner. 我想邀您一起进餐。
8、Thanks, it would be my pleasure. 谢谢，这是我的荣幸。
9、What do you feel like drinking? 你想喝点什么？10、Tea is fine with me. 喝茶好了。
11、Do you like spicy food? 你喜欢吃辛辣的食物吗？12、The spicier the better. 越辣越好。
13、Would you mind if I order for us? 我来点菜介意吗？14、Sure thing, we have the same taste. 当然不，我们口味相同。
15、How about some barbecue? 来点烤肉好吗？16、No. Thank you. I’m stuffed. 不，谢谢，我吃饱了。
17、It's wonderful to have friends visiting from afar. Cheers!有朋自远方来不亦乐乎。
干杯！18. To our friendship! 为我们的友谊干杯!18、Cheers! 干杯！19、Don't worry about him. It's just the alcohol talking.别理他。
礼仪接待词汇范文
以下是一些常用的礼仪接待词汇：
2. 致谢/感谢： thank/thanks
4. 介绍/介绍一下： introduce/introduce
5. 握手/亲吻脸颊： shake hands/kiss on the cheek
6. 坐下： take a seat/sit down
7. 要我帮忙/需要帮助： need my assistance/need help
8. 找个地方坐一下： find a place to sit/take a seat somewhere
9. 茶/咖啡/饮料：tea/coffee/beverage
10. 请随便/尽情品尝： please help yourself/enjoy
11. 有什么特殊要求吗： any special requests?
12. 很高兴见到你： nice to meet you/pleased to meet you
13. 请稍等片刻： please wait a moment
15. 请跟我来： please follow me
16. 请坐下： please have a seat
17. 请移步/请去： please proceed to/go to
18. 请稍等/请稍等一会儿： please wait/wait a moment
19. 请尽快/请尽快办理： please handle as soon as possible
20. 辛苦了/辛苦你了： thank you for your hard work/thank you for your efforts。
接待常用的商务英语口语汇总接待常用的商务英语口语久仰，久仰!I have long been looking forward to meeting you.I have long desired to meet you.久违了。
I hav en’t seen you for ages/for a long time.It’s been such a long time since we met last time.久闻大名。
I’ve heard a lot about you.这次由我负责全程陪同你们。
I will be with you for the entire visit/trip.欢迎你到中国来。
一路上辛苦了! / 一路上还好吧?Welcome to China.I hope you’ve had a good flight.或I hope you enjoyed your flight. / How was your journey?谢谢你专程来接我。
Thank you very much for coming all the way to meet me.您贵姓?/您怎么称呼?May I know your name，please?很高兴见到你。
您怎么称呼7Glad/Pleased to meet you，Misterr…?(可以用拖长问话的办法来询问对方的姓名)中国有句古话说：“有朋自远方来不亦乐乎?”There’s an old saying in Chinese which goes: “Isn’t it a great pleasure/joy to have friends coming from afar?As a Chinese saying goes, “Nothing is more delightful than meeting friends from far away.”这是给您准备的日程安排.我们简单过一遍吧。
1 I want a package deal including airfare and hotel.我需要一个成套服务，包括机票和住宿2 I'd like to change this ticket to the first class.我想把这张票换成头等车。
3 I'd like to reserve a sleeper to Chicago.我要预订去芝加哥的卧铺。
4 I won't check this baggage这件行李我不托运。
5 I'd like to sit in the front of the plane.我要坐在飞机前部6 I missed my train.我未赶上火车7 I haven't nothing to declare.我没有要申报的东西。
8 It's all personal effects.这些东西都是我私人用的9 I'll pick up ticket at the airport counter.我会在机场柜台拿机票。
10 I'd like two seats on today's Northwest Flight 7 to Detroit, please. 我想订两张今天西北航空公司7班次到底特律的机票。
11 We waited for John in the lobby of the airport.我们在机场的大厅里等约翰。
12 I'd like to buy an excursion pass instead.我要买一张优待票代替。
13 I'd like a refund on this ticket.我要退这张票。
14 I'd like to have a seat by the window.我要一个靠窗的座位。
15 You have to change at Chicago Station.你必须要在芝加哥站转车。
1.(1)询问访客身份：M a y I h a v e y o u r n a m e,p l e a s e请问您贵姓？??W h a t c o m p a n y a r e y o u f r o m您是哪个公司的？??Could you tell me what company you are representing能告诉我您代表什么公司吗？
(2)如果碰到了老朋友可以说：W h a t b r i n g s y o u h e r e是什么风把你吹来了？
(3)询问是否预约，来访目的D o y o u h a v e a n a p p o i n t m e n t约好了吗？?W o u l d y o u g i v e m e y o u r b u s i n e s s c a r d请给我您的名片好吗？?And can I ask what you wish to see him about我能问一下您要见他有何事吗？
(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。
(5)给客人倒茶，礼貌待客：Would you like coffee or tea How do you like your coffee 你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
?Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。
我去告诉他你已到。
????????????????????????????????????????????????
Would you come this way, please请随我这边来。
(7) 婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future. Would you leave your card他想以后再和你联系。
请留下你的名片好吗？
(8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
?
2.接待:在上一次，你已经学会为你接待的客人安排好食宿。
下来就该邀请他参加公司的活动了：
(1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。
?How's the party, Mr. Taylor晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
?We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。
??????????????????????????????????????????
Do you have any place in mind you wanted to go in our town本城有什么地方你想去看看？、What would you like to do this morningThere is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight今晚有什么安排？
Have you anything in mind you'd like to do你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't get lost.我想最好还是我领你去，以免你迷路。
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
欢迎下次再来：If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。
对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。
接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到：
客人到了，询问旅途情况：Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one .我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。
既然客人劳累就赶紧安排他去宾馆吧
We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。
Your room is 1108. We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。
You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。
??????????????????????????????????????????????????????????????
This way, please.请这边走。
Come with me please!请跟我来。
如果是外国客人，询问他会中文吗？Do you read Chinese你会中文吗？?????????????????????????????????????????????What language do you speak你说哪种语言？
安排好住处以后，领客人吃饭：Would you like a cup of coffee or tea你来杯茶还是咖啡？????????????????????????????????????????Do you want anything to drink你要喝点什么？
向客人提供帮助：If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。
??????????????????????????????????
I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave 出发前，你们还有什么要问的吗？。
