1.(1)询问访客身份：M a y I h a v e y o u r n a m e,p l e a s e请问您贵姓？??W h a t c o m p a n y a r e y o u f r o m您是哪个公司的？??Could you tell me what company you are representing能告诉我您代表什么公司吗？
(2)如果碰到了老朋友可以说：W h a t b r i n g s y o u h e r e是什么风把你吹来了？
(3)询问是否预约，来访目的D o y o u h a v e a n a p p o i n t m e n t约好了吗？?W o u l d y o u g i v e m e y o u r b u s i n e s s c a r d请给我您的名片好吗？?And can I ask what you wish to see him about我能问一下您要见他有何事吗？
(4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。
Would you please have a seat and wait for a few moments.请您坐下稍等片刻。(5)给客人倒茶，礼貌待客：Would you like coffee or tea How do you like your coffee 你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)
(6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。
?Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。????????????????????????????????????????????????
Would you come this way, please请随我这边来。
(7) 婉言拒绝客人来访：
Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？
He may want to get in touch with you in the future. Would you leave your card他想以后再和你联系。请留下你的名片好吗？
(8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。
I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。
?
2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：
(1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。
?How's the party, Mr. Taylor晚会如何，TAYLOR先生？
The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。
Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。
?We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。??????????????????????????????????????????
Do you have any place in mind you wanted to go in our town本城有什么地方你想去看看？、What would you like to do this morningThere is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。
Is there anything planned for tonight今晚有什么安排？
Have you anything in mind you'd like to do你是不是已有打算。
We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。
I think it'd be better for me to take you there so that you won't get lost.我想最好还是我领你去，以免你迷路。
We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张３月２０日星期一上午１０点由上海飞往香港的一等舱机票。
欢迎下次再来：If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you.若蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？
If you have any complaints to make about our service, we will be quick to make adjustments.若对我们的服务有任何不满，请提出，我们会很快加以调整。
接待作为公司的秘书，你是否总会有一些接待的工作要去做呢？对待来访的客人，提供的服务应使他们感到宾至如归(feel at home),语言也要体贴，处处显示出您的热情周到：
客人到了，询问旅途情况：Mr. Taylor, it's indeed a pleasure to make your acquaintance. Welcome to our company.TAYLOR先生，与您相识真是荣幸，欢迎来我公司。
Did you have a good trip？旅途还顺利吧？
I hope you'll have a pleasant stay here.希望你此逗留期间愉快。
I hope you've enjoyed your stayin Hangzhou.但愿你在杭州这段时间过得开心。
We'll do our best to make your stay here a pleasant one .我们将尽力使你在此逗留期间舒心。
You must be very tired after such a long journey.经过这么长时间的旅行，你肯定很累。既然客人劳累就赶紧安排他去宾馆吧
We had reserved one single room with a private bath for you.我们已为你订了一个带浴室的单人间。
Your room is 1108. We'll take the elevator up.你的房间号码是1108，我们乘电梯上去。You will find Room 201 at the end of the corridor.你走到走廊尽头就能看到201房间。??????????????????????????????????????????????????????????????
This way, please.请这边走。
Come with me please!请跟我来。
如果是外国客人，询问他会中文吗？Do you read Chinese你会中文吗？?????????????????????????????????????????????What language do you speak你说哪种语言？
安排好住处以后，领客人吃饭：Would you like a cup of coffee or tea你来杯茶还是咖啡？????????????????????????????????????????Do you want anything to drink你要喝点什么？
向客人提供帮助：If there's anything you'd like to know, don't hesitate to ask.如果想要了解什么，尽管问吧。
If I can do anything for you, please don't hesitate to letme know.如果我能为你做些什么，尽管说好了。??????????????????????????????????
I'm glad to be of help to you.我很高兴能对你有所帮助。
Are there any questions you'd like to ask before we leave 出发前，你们还有什么要问的吗？
课题一·商务英语交谈常见的几种情况 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. same time. 十月三十号(周三),老时间,开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on this. 有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。
商务英语情景对话 A: seller B: buyer A: Hello, welcome to XX company, I’m the (职位). These are my Colleague , Miss … and Miss …. B: Hi, nice to meet you. I’m the (职位)，from XX company,(城市，国家) A: Nice to see you, too. Here is our catalogue for your reference. Is there anything particular you’re interested in? B: Well, I’m interested in your golden delicious apple. A: You have a good judgment. Golden delicious apple is famous as its first class quality, rich juice, and sweet sour taste. It’s also produced from Shandong province which has a good reputation of apples. B: well, I’m very impressed .May I have some idea of your price? A: Sure, USD 2000 per ton, CIF Newyork.(
B: Your price for golden delicious apple at USD 2000 per ton is on the high side, I can’t accept it. A: You must be aware that the price of golden delicious apple has been increasing since last year. It is fixed according to the upward trend in the international market price. B: But your price is much higher than the market price .Thailand gives a much lower price. A: The quality of this kind of golden delicious apple is much better. I can quote you on apple of quality and the price will definitely be lower. Our price varies according to the quality. B: What i mean is that your price is higher than of the same quality .It will be hard for us to persuade our clients to accept such a price .And as I known, many suppliers are in fact cutting the price trying to get a large market share. A: But our product can deal with the competition .You can see that we have already got many orders and more are coming. It shows that our product and price are acceptable
商务英语常用术语 airway bill/(A/B) 空运提单 abstract of title 产权说明书，产权证据摘要acceptance bank 承兑银行 acceptance credit 承兑信贷 accident insurance 意外险，事故保险 account paid 已付款，帐款已付 account payable 应付帐款 account sales(A/S) 承兑帐，寄信销售清单 account transfer memo 转帐通知单 accounting firm 会计事务所 actual market 现货交易 adaption of budget 核定预算 advance freight 预付运费 advance payment 预付货款 affilianted company 联营公司，附属公司 against all risks (A.A.R) 保一切险 allotment advice 拨款通知 arbitrated par 股票交易比例定价，股票票面公断定价arrival notice 到货通知，抵港通知 bank check 银行支票 bank draft 银行汇票 bank reference 银行征信，银行资信证明书 bearer check 无记名支票 bearer share (stock) 无记名股票 bilateral trade 双边贸易 bill broker 票据经纪人，证券经纪人 bill of exchange 汇票 bill of lading 提单，提货单 blue chip 热门股票 board of directors 董事会， board of directors 理事会 bonded area 保税区 bottom price 最低价格 business forecasting 商情预测 buying rate 买入汇率 capital turnover 资本周转 cargo marking 货物标志 cash against documents 凭单付现 cash with order 定货付现 certificate of origin 原产地证书 civil debt 民事债务 clean bill 光票
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
《商务英语会话》课程教学大纲 （Foreign Trade Talk in English） 课程类型：专业必修课 课程编号：N063229 适用专业：国际贸易实务 先修课程：国际商务英语写作，剑桥商务英语（一） 后续课程：剑桥商务英语（二） 学分：3学分 总学时：48学时其中理论学时:30学时, 实验或上机学时:18学时 教学目的与要求： 本课程的教学目的：培养学生具有熟练的外贸英语听、说能力，熟悉和掌握国际贸易基础知识和基本技能，紧密结合国际贸易实务的各种场景，并对各种场景中商务活动所涉及的相关话题进行举一反三的情景教学，旨在于使学生能够掌握外贸英语会话中的专业术语、常用词汇、惯用句型表达方式或某种语法现象。 通过本课程的学习达到以下教学要求： 1、知识：掌握外贸英语基础知识（专业词汇、句型和口语习惯用语） 2、技能：结合外贸实际场景，培养英语口语交流技能和语言转换能力 3、能力：通过特定场景训练学生使用综合对话交流的能力 本课程为考查课程。 考查考核方式：本课程考核方式为口试，测试内容涉及迎接客商、询价报价、磋商价格、商谈付款、联系装运、商品包装、洽谈保险、商品检验、索赔仲裁、经销代理、签署合同、送别客商等方面的话题，考试题由学生根据话题自选。考试时，两个学生一组，一学期提供每人四次测试机会，每次各占期末成绩的10%。测试评价标准（优秀等级）为：对话清晰流畅达意，语音语调纯正，无句型错乱或语言障碍现象。考核成绩采用百分制评定，平时成绩占50%，期末成绩占50%。
Lesson One At the airport 教学目的与要求： 通过本课的学习，应结合课文情景掌握在对外贸易活动中所涉及的机场接待客户话题的专业术语、常用词汇与语言点、惯用句型表达方式和常规对话特点，以及基本礼仪用语的表述。 教学内容： 讲授在对外贸易活动中所涉及的机场接待客户话题的专业术语、常用词汇、惯用句型和对话方式。如：飞机场、等待、您好、欢迎您、旅途、愉快的、请这边走，以及打招呼、自我介绍、问候旅途情况、询问其他情况的表述等。 教学重难点： 教学重点: Students should practice on how to greet others and how to make an introduction. 教学难点: It is hard to make students speak out and really talk with each other only in English.. Lesson Two In the hotel 教学目的与要求： 通过本课的学习，应结合课文情景掌握在对外贸易活动中所涉及的安排客户入住宾馆话题的专业术语、常用词汇与语言点、惯用句型表达方式和常规对话特点，以及基本礼仪用语的表述。 教学内容： 讲授在对外贸易活动中所涉及的安排客户入住宾馆话题的专业术语、常用词汇、惯用句型和对话方式。如：洗澡间、考虑周全、时间表、历史上著名的、名胜古迹、能给人帮助是
商务英语场景对话 Ms. Anna ，Jack（Dialogue 1），Merry ，Jack（Dialogue2），Shelley ，Ms.Vivian，Mr.Jackson. Dialogue 1 Ms. Anna：Hello，this is Batina Fation Company，Kelley Anna speaking. Jack:Hello，this is jack from James Trading Company.May I speak to Ms.Shelley. Ms. Anna：Oh,I am afraid she is not here now.She has went to Shanghai on business yesterday. Jack:Oh,it is a pity,When will she come back? Ms. Anna：Maybe tomorrow.Would you like to leave a message to her? Jack:Ok,Iam Jack Robin, J a c k R o b I n,from James Trading Company.Our company wants to promote two monthly sportswears to your Company.Including men’s and women’s clothes.I’d like to talk with Ms.Sheylley face to face. Ms. Anna：Ok. Jack Robin, from James Trading Company.I will pass on your message to Ms Shelley. Jack:Great,it’s very kind of you,I will keep waiting for the response.Goodbye Mr. Smith. Ms. Anna：Goodbye!
Rose 就是Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与Rose 所在公司的销售经理Mr. Shelli 预约在11:30会面，看Rose 怎样接待如约前来的Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is。 MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。 ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。 (DIALS) MARIA: Mr. Shelli's Office。 ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company。 MARIA: Oh, yes, that's right. I'll come and fetch him now。 ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。 MR HUSSEIN: Thank you。 MARIA: Mr. Hussein? MR HUSSEIN: Yes, that's right。 MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢？ 2. Could you put me through to the toy department? 请帮我接玩具部好吗？ 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is inclu ded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment.
关于商务英语对话材料精选日常商务英语 口语对话 商务英语是一门新兴的学科,商务英语翻译既是该学科中的关键一环,又是教学考的难点。X整理了关于商务英语对话材料，欢迎阅读! 关于商务英语对话材料一 哈里: Ok quiet down people, I wish to xxmence this meeting. First order of the summary meeting is a progress report from the sales team. 好的.诸位.请安静.我希望开始会议.本次总结会议的第一项议程是销售团队的一份进度报告. 萨姆: So far things couldn`t have gone any better. The team has finally xxe together and is performing as a single entity. It`s incredible to see. 目前为止事态再好不过了.该团队终于做到了齐心协力.正作为一个单一的整体运作.这实在是令人难以置信. 哈里: Really? Could you elaborate on their progress? 真的吗?你能详细说明他们的进展吗? 萨姆: Sure, so far our actual sales figure is 150% above our forecasted level of sales. The Team has further subdivided into smaller teams to concentrate
their focus more. 当然可以.迄今.我们的实际销售额高出预期水平的150%.该团队并且进一步细分为各个小组来更好地集中致力于各自的任务. 哈里: What result has braking down the team into smaller groups had? 团队划分成各个小组后产生了什么样的结果? 萨姆: It enables them to focus much more intensely on their intended sales target. This has resulted in far more effective sales strategies. 它使得他们能够更加强烈地锁定他们预定的销售目标.这导致了更有效的销售策略. 哈里: But has there been any overlapping or breakdowns in xxmunication? Smaller groups often result in more inefficiency if anything. 但是出现了工作重叠或者沟通障碍问题吗?别的不说.更小的分组往往会导致低效率问题的加重. 萨姆: True, but with constant and tightly controlled overall management, I have managed to keep it together. 没错.但是凭借持续不断和紧密控制的整体管理.我成功地使他们团结协作.
新产品推荐 林先生:These are our new models. 这些是我们的新产品. 李小姐: What are their strong points? 有什么优点? 林先生: There's a lot to be said for them. In the first place.they are more durable than any similar ones on the market. 优点很多.首先.它们比市场上任何类似产品更耐用. 李小姐: Why does it take longer to wear out than the others? 为什么它比其他产品耐用呢? 林先生: The yarn is carefully selected for quality and woven very tightly in this fabric. 这纱的质量是经过精心挑选的.而且质地织得很紧密. 李小姐: Can you leave these samples with us? 可以把样品留下来吗? 林先生: How long do you want to keep them? 你要留多久? 李小姐: About three days. 大约三天. 林先生:
That's all right 好吧 In the telephone Daisy: Is Tom there? Tom 在吗? Gates: He’s not here right now. 他现在不在这里 Daisy: Do you know when he will be back? 你知道他什么时候会回来吗? Gates: He should be back in 20 minutes. 他应该二十分钟内会回来。 Daisy: Can I leave a message? 我可以留个话? Gates: Yes. Go ahead, please. 可以, 请继续。 Daisy: When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?
【外贸必备】外贸术语中英对照 在国际贸易过程中，我们会遇到很多相关行业术语，英文不太好的小伙伴们总是傻傻搞不清，今天我帮大家整理了一些外贸术语中英文介绍，英文不好也不用怕了。美国海关申报费 AMS fee 海运燃油附加费 BAF Bunker Adjustment Fee 并单费combinaton bill of lading fee 出口报关费export customs declaration fee 订舱费booking fee 包干费all in charges 保险费insurance premium 保证金deposit 仓储超期费warehouse overdue fee 仓储费warehouse storage fee 产地证certificate of original 卡车费frucking fee 冲港费special wharf charge
出口操作费export handing charges 重签费reseal fee 拆箱费devanning fee 查验费customs inspection fee 操作费handing charges 超重费over weight charges 堆存费overtime strage charges 目的港手续费destination delivery charges 代垫费用other charges 电放费surrender charges 到付佣金collect commission 地面服务费ground agent service fee 文件费document fee 待时费waiting fee 倒箱费exchange container fee 附加费additional charges
A: Hello, are you Mr. Ford the president of Thailand International Trade Co., LTD? B: Yes, I am. A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights. A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later. B: OK. (10 minutes to the Galaxy Hotel) A: Mr. Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you. A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company. B: OK. A: see you tomorrow. B: see you . (The next morning) A: Good morning, Mr. Ford. B: Good morning, Daniel. A: Mr. Ford, Do you like sandwich ? B: ah. A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together . B: Ok. (30 minutes later, came to the company at the gate) A: This is our company, our company was founded in 1998, Mainly in sales Southeast
商务英语情景对话100主题-真正完整版
Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户
18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手 Company Organization公司结构 30 CEO执行总裁 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈
1.(1)询问访客身份：May I have your name, please?请问您贵姓？ What company are you from?您是哪个公司的？ Could you tell me what company you are representing?能告诉我您代表什么公司吗？ (2)如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？ (3)询问是否预约，来访目的Do you have an appointment?约好了吗？ Would you give me your business card?请给我您的名片好吗？ And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ (4)让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。 Would you please have a seat and wait for a few moments.请您坐下稍等片刻。 (5)给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖) (6)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。 (7) 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ (8)一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。 I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。 2.接待:在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了： (1)安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何，TAYLOR先生？ The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。 We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有什么地方你想去看看？ What would you like to do this morning?There is nothing scheduled before lunch.上午你想干什么？中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排？ Have you anything in mind you'd like to do?你是不是已有打算。 We'll visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。 I think it'd be better for me to take you there so that you won't
Booking Hotel Rooms （Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.） Receptionist：Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie：Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist： All right. Do you have a reservation with us, madam? Minnie： Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ Receptionist： Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie： W hat’s the price for standard single room？ Receptionist： oh，sir. The price for standard single room is 200 Yuan。 Minnie： OK. I’d like to check in a standard single room. Receptionist： All right. How many days are you planning to stay? Minnie： I want to stay here for 3 days. Receptionist： Wait a moment, please. Madam，please show your passport or ID card. Minnie： Here you are. Receptionist： Wait a moment ，please. Could you please fill in the registration card? Minnie： Sure. Here it is. Is it all right? Receptionist： Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is . of forth day later。 Minnie： Thank you. Receptionist： Y ou’re welcome. Good luck。
a.我们从……获知贵公司的名称，不知贵公司对这一系列的产品是否有兴趣。your name has been given by…and we like to inquire whether you are interested in these lines. b.我们新研制的……已推出上市，特此奉告。we are pleased to inform you that we have just marketed our newly-developed…. c.我们盼望能成为贵公司的……供应商。we are pleased to get in touch with you for the supply of…. d.我们的新产品刚刚推出上市，相信您乐于知道。you will be interested to hear that we have just marketed our new product. e.相认您对本公司新出品的……会感兴趣。you will be interested in our new product……. a.请容我们自我介绍，我们是……首屈一指的贸易公司。let us introduce ourselves as a leading trading firm in… b.本公司经营这项业务已多年，并享有很高的国际信
誉。our company has been in this line of business for many years and enjoys highinternational prestige. c.我们的产品质量一流，我们的客户一直把本公司视为最可信赖的公司。our products are of very good quality and our firm is always regarded by our customers as the most reliable one. 如何推销新产品？ Introduction of New Products We think you will be interested in the new formula soap powder we have just introduced to the market. Half dozen samples of both have been shipped to you by UPS. The product are the result of years of research, and are likely to revolutionize all the chemical methods in use at present. A trial will convince you of their merits. And we send them to you for your test and criticism. Enclosed is a copy of our latest catalog with price list. We hope that you’ll take this opportunity to try it.