英语听力教程4答案及原文
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- - . -zj资料- Unit 1 Shopping and Banking Oline Part I Getting ready B. Keys: 1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid C. Keys: 1 : the site2 : merchant, addresses/phone numbers/call up 3 : strict safety measures Part II Net shopping under fire A. Keys: 1 : delivery, delivery 2 : delivery charges3 : personal information, 87% 4 : returning goods, 47% 5 : order, 35%, dispatch, 87%6 : money back, two B. Keys: 1 : convenience 2 : choice 3 : obstacles 4 : complete trust 5 : build consummers' trust 6 : mature 7 : payment 8 : service Part III Banking at home A. Keys: 1 : limited opening hours 2 : Online banking services3 : getting current information on products 4 : ing questions to the bank 5 : competing for customers 6 : having no computers - - . -zj资料- at home B. Keys: 1 : It is banking through the Internet. 2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep. 3 : Banks most want to keep people who are young, well-educated, and have good incomes. Part IV More about the topic: Secret of Good Customer Service B. Keys: English Good Customer Service(Harrods) 1 : in a pleasant environment 2 : Second to none 3 : different customers, take a look at everything, alternatives, come to sales assistants 4 : first contact with the customer American Good Customer Service(Saks) 1 : human side, family, occasions in life, a partnership 2 : repeat business, sales Part V Do you know…? Keys: 1 : c 2 : a、b、c 3 : a、b、c 4 : c 5 : c 6 : b Tape script Part I Getting ready C. Consumers who want to shop online are suggested to bear the - - . -zj资料- following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection. Part II Net shopping under fire There is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obatacles to shopping online with complete trust. The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own - - . -zj资料- country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne. The key findings were: Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived. Many sites did not give clear information about delivery charges. Only 13% of the sites promised that they would not sell customers' personal information on to a third party. Only 53% of the companies had a policy on returning goods. Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched. In two cases,customers are still waiting for their money back more than four months after returning their goods. Louis Sylvan, vice-president of Consumers International, said, "This study shows that, although buying items over the Internet can benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with
