商务交际英语（1）试题及参考答案
试卷代号：2139
中央广播电视大学“开放专科”期末考试
英语专业商务交际英语（1）试题
注意事项
一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规
定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。
二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在
答题纸的指定位置上，写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
I . MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter indicating the best choice to complete each sentence or answer each question:
1. Which of the following is an internal barrier to communication?
a. the shyness of a person.
b. a domineering boss
c. a room that is so hot that everyone is impatient with each other
d. all of the above are internal barriers
2. Which of the following is a message delivery medium that avoids the problem of "telephone tag"?
a. a scanner
b. a telephone call
c. e-mail
d. a CPU
3. What happens during the first stage of effective team development?
a. Team members determine their group goals.
b. Team members get acquainted and begin to exchange information.
c. The team leader assigns roles to various team members.
d. The team learns how to solve problems and overcome conflict.
4. What is the main objective of a message that tells the receiver about a new product that wili soon be available in stores?
a. To inform
b. To request
c. To record
d. To persuade
5. Which of the following sentences contains a redundant expression?
a. Currently we have an overstock of red and blue T-shirts, as of this week.
b. As of last quarter, our sales projections were accurate.
c. The trend is to underestimate the market value of existing properties.
d. Quality is our primary concern, regardless of the impact on production schedules.
6. Memos are ______________.
a. harder to format and key than letters
b. used to send a message to a supervisor in another company
c. used to send a goodwill message to a coworker
d. usually more formal than business letters
7. Abuses of e-mail message writing include ______________.
a. spamming
b. shouting
c. telecommuting
d. both a and b
8. Which type of letter is considered a goodwill letter?
a. A letter of acknowledgment
b. A positive response
c. A routine request
d. All of the above would be considered a goodwill letter
9. Which of the following would be part of an analytical report?
a. problem statement
b. conclusions
c. recommendations
d. all of the above
10. Which of the following is a preliminary part of a formal report?
a. bibliography
b. title page
c. both a and b
d. neither a nor b
II. TRUE/FALSE（10小题，每小题1分，共10分）
Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.
T/F
_______ 11. While computers are becoming smaller and more powerful, they are
becoming more expensive.
_______ 12. In some cultures, nodding the head means "no" instead of "yes".
_______ 13. A heterogeneous group is one that includes people with a mixture of
