商务交际英语1 05-06试题

国开大学商务英语1-6答案国开04009商务英语1任务6参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案题目1：— What if he still doesn't pay up?—: If it's a small amount we write it off as bad debt. For larger sums we…; I've got to hurry.; I have already done that.标准答案：If i t's a small amount we write it off as bad debt. For larger sums we…题目2：—The senior managers need the results from last month straight away, so I can’t stop to talk. I’ve got to hurry.—: Go slowly.; Stay longer.; Ok, see you later.标准答案：Ok, see you later.题目3：—Hello, Sally. What’s the matter with you? You look worried.—: What shall I do if a customer doesn’t pay up on the due date?; Yeah, that’s true. It requires great attention.; Don’t mention it.标准答案：What shall I do if a customer doesn’t pay up on the due date?题目4：He didn’t seem to any actions.: make; do; take标准答案：take题目5： your check is received within a week we shall have no alternative.: Unless; As; If标准答案：Unless题目6：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

国家开放大学电大专科《商务交际英语(1)》期末试题及答案(试卷号：4015)I. MULTIPLE CHOICE (10 小题，每小题2 分，共20 分)Choose the letter indicating the best choice to complete each sentence or answer each question.1.The process used to send and interpret messages is called .municationB.feedbackC.translation2. A is composed of a set of symbols.A.messageB.senderC.receiver3. A letter from a boss to his secretary is an communication.A.oralB.internalC.external4.messages are usually organized in an indirect order.A.PositiveB.NeutralC.Negative5.An obstacle to the communication process is called a(n) .A.internal barrierB.external barriermunication barrier6. A synonym for is difference.A.diversityB.ethnicityC.minority7. A is a formal report that describes a problem and recommends a solution.A.memoB.proposalC.letter8.reports present information and include little analysis.A.Formalrmalrmational9.After analyzing data, you may arrive at a(n) .A.hypothesisB・ conclusionC. recommendation10.The is what you want to achieve through a message.A.objectiveB.main ideaC.supporting informationIL TRUE/FALSE (10小题，每小题2分，共20分)Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.IL A multinational company conducts business with just one nation.12.If possible, a memo should be limited to one page-13.Cultural differences can be communication barriers.14.In good business writing, the writer sometimes addresses the receiver by name.15.There is no right or wrong way to fold a letter and insert it into an envelope-17.Proposals may be internal or external.18.There are two participants in the communication process： the message and the receiver.e indirect order when you expect your reader to response favorably to the main idea in a report.20.Analytical reports present information and include analysis, conclusions, and recommendations. III. READING COMPREHENSION （10 小题，每小题2 分，共20 分）Read the following two passages and answer the questions.Passage OneNowadays, more and more attention is being paid to "business ethics". But what does it mean? What is the importance of ethics in business?Business ethics is not about personality^ though a good personality is valuable. Ethics is the primary clement and prerequisite for successful business. No matter what you do, you should think of business as a matter of integrity. Nowadays, the slip in ethics and the absence of social responsibility, especially integrity, have led to a crisis in business, seriously influencing social development.Events resulting from a loss of trust arc being seen now and then and they affect the society in many unfortunate ways. Most people know the importance of business ethics, but still some people don't honor them. We often hear media reports on problems in business, such as adding harmful materials to products. These behaviors cause much damage to consumers, who spend money but do not get quality commodities, especially when these commodities do great harm to their health. It is difficult for people to forget the case in which some children consumed unsafe milk powder produced by a few immoral businesses, and their health suffered serious damage as a result. People can't bear this kind of behavior and the businesses responsible must be closed down and the related personnel be published.21.What is the primary component for a prosperous business?A.Good management.Business ethics.C. Reliable credit status.22.What is the influence of losing integrity?A.Hinder social development.B・ Worsen the company's reputation.C・ Reduce people's trust between each other.23.What is people's attitude towards business ethics?A.All people pay attention to business ethics.Be Most people attach importance to it and follow it.C. Lots of people know its importance but still some don't honor it.24.Which of the following items is NOT mentioned in this passage?A.The absence of ethics has led to a crisis in business world.B.Manufacturers' immoral behaviors do little harm to consumers.C.Media is important for people to know more about commodities.25.What is the author's attitude toward immoral behaviors in business?A- Critical.B.Affirmative.C.Indifferent.Passage TwoSome people make you feel comfortable when they are around. These people have something in common. And once we know what it is we can try to do it ourselves.How is it done? Here are several skills that good talkers have. If you follow the skills, they'll help you put people at their ease, and make friends with them quickly.First of all, good talkers ask questions. Almost anyone, no matter how shy he is, will answer a question. And how he answers will let you know how far you can go.Second, once good talkers have asked questions, they listen to the answers. And to find out what sort of person you are talking to, you really have to listen carefully and attentively.Real listening at least means some things. First it means not to change the subject of the conversation. Real listening also means not just listening to words but to tones of voice. If the voice sounds dull, then, it's time for you to change the subject.Finally, good talkers know well now to deal with the occasion of parting. If you want to see that person again, don't keep it a secret. Let people know what you feel, and they may walk away feeling as if they've know you half their life.26.If you follow the skills that good talkers have, they'll help you・A.make friends quicklyB.make friends slowlyG become a famous speaker27.Asking questions might be a quite good and suitable way.A.for you to make more and more new friendsB.to begin your business talksC.to get the conversation going smoothly28.Generally speaking, good talkers are persons who.A.are good at making any topic interestingB.never talk too much or too littleC・ always speak in a gentle way29.If you really take delight in meeting someone again, .A.it seems necessary for you to let him know itB.it's proper for you to give him a second handshakeC.it'll be helpful for you to have further understanding of him30.What's the main idea of the passage?A. How to be a good listener.B< How to ask questions.C.The skills that good talkers have.IV. TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31.Whether you realize it or not, you spend about two-thirds of each day communicating.32.Your coworkers, customers, and business associates come from differentbackgrounds.33.Men and women can be hired for any job for which they arc qualified in today's workplace.34.E-mail has several advantages compared to other types of written communication.V. WRITING （2小题，每小题10分，共20分）35.According to the given facts, format a business envelope. （10 分）The sender：Mr. Brown, Manager, Tricorp Office Systems48 Commonwealth Lane, Singapore 149553Fax：（65） 276 8891The receiver:Ms. Lim, Office Manager, JL Technology Pte Lid.15 Hoy Fatt Road, Singapore 159504Fax：（65）283 053736.Write a letter in a traditional format according to the following situation. （10 分）Your best friend, Liu Hui, gave you a book as your birthday gift. Please write a letter of congratulation （感谢信）lo show your thanks, and to explain why you like the book.试题答案及评分标准（仅供参考）I. MULTIPLE CHOICE （10 小题，每小题2 分，共20 分）IL TRUE/FALSE （10小题，每小题2分，共20分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book-ill. READING COMPREHENSION 小题，每小题分，共分）Read the following two passages and answer the questions.IV.TRANSLATION （4小题，每小题5分，共20分）Translate the following sentences into Chinese.31.Whether you realize it or not, you spend about two-thirds of each day communicating.无论你是否意识到，你每天都要花大约三分之二的时间进行交流。

05年BEC高级口试真题及应考提示2Samples（部分口语试题参考答案）1、Customer Relations: how to maintain customer interest in a company’s productsAs is know to all, it is very important for a company to maintain customer interest in their products. I think a company should try every possible way to retain its current customers.First, it should always make sure that it provides its customers with quality goods and after-sales service. Second, it should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. Third, if possible it may provide some incentives to its old customers. For example, it can grant a certain discount to them if their purchases reach a certain amount. Apart from all these, a company should design strategies to attract new customers and create transactions with them, to expand their customer base, so to speak. These strategies include product diversification and upgrading.All in all, a company should try its utmost to keep its current customers satisfied with its products and services, and at the same time it should stay ahead of the market through product and pricing strategies.2、How to fill a key vacancyIn order to fill a key vacancy, a company will usually follow the same standard procedure.It will begin by producing an accurate job description of what it would like the successful candidate to do. From this, it can then produce a profile of this ideal candidate, which is a list of skills, experience, attributes and so on.Having produced this profile, the company must then decide on the best recruitment method to capture a candidate with this profile. This might be an internal advertisement or an external advertisement in a newspaper, on the Internet say, even an agency or perhaps a headhunter.Having decided on the best recruitment method, the advertisements are then placed or the headhunter contacted and a list of candidates will be then drawn up to be put through the company’s recruitment processes. This might be interviews, psychometric tests or even hand-writing analysis. This will then produce the ideal candidate for the company.The company will then have to negotiate terms with this candidate and, hopefully, this will result in terms which are both affordable for the company and attractive enough to get the candidate they want.Background Information3、Career Planning: how to assess the career opportunities provided by different types of companiesCareer PlanningEven after a job is offered and accepted, career decisions must be made. On-the-job experience may affect the desired path. Aspiring to achieve a position above the present position is natural. The planned career path to that position may involve either a series of promotions within the firm or switching to a different firm. While planning a career path is a useful motivator, the plans should be achievable. If everyone planned to be president of a company, most plans would not be achieved. This can cause frustration. A preferable career path would include short-term goals, since some ultimate goals may take twenty years or longer. The use of short-term goalscan reinforce confidence as goals are achieved.Career Development: the importance of acquiring a range of skills throughout your careerIt is important a person to have a range of skills in the course of his career development. When he has a range of skills, he is obviously more competitive than those who don’t and therefore has more chances of promotion. And it will be easier for him to find a job outside his company if he is not satisfied with his present job. In addition, a person with a range of skills is more likely to work his way up to the top of the corporate ladder.4、Human Resources: how to provide effective support for new members of staffTraining: The importance of a continuous programme of staff training within a companyStaff Management: how to achieve and maintain high motivation among a workforceMotivating Employees: Employees tend to be more satisfied with their jobs if they are provided (1) compensation that is aligned with their performance, (2) job security, (3) a flexible work schedule, and (4) employee involvement programs. Firms should offer job security, compensation that is tied to employee performance, more flexible work schedules, and more employee involvement programs. To the extent that job satisfaction can motivate employees to improve their performance, firms may be able to a higher production level by providing greater job satisfaction.5、Marketing ResearchManagers cannot always wait for information to arrive in bits and pieces from the marketing intelligence system. They often require formal studies of specific situations.For example, Toshiba wants to know how many and what kinds of people or companies will buy its new superfast laptop computer. Or Barat College in Lake Forest, Illinois, needs to know what percentage of its target market has heard of Barat, how they heard, what they know, and how they feel about Barat. In such situations, the marketing intelligence system will not provide the detailed information needed. Managers will need marketing research.We define marketing research as the systematic design, collection, analysis, and reporting of data and findings relevant to a specific marketing situation facing an organization. Every marketer needs research. Marketing researchers engage in a wide variety of activities, ranging from market potential and market share studies, to assessments of customer satisfaction and purchase behavior, to studies of pricing, distribution, and promotion activities.A company can conduct marketing research in its own research department or have some or all of it done outside. Although most large companies have their own marketing research departments, they often use outside firms to do special research tasks or studies. A company with no research department has to buy the services of research firms.。

中央广播电视大学2004—2005第一学期开放专科期末考试英语专业商务交际英语(1)试题试卷代号：2139中央广播电视大学2004—2005学年度第一学期“开放专科”期末考试英语专业商务交际英语(1) 试题I . MULTIPLE CHOICE (10 小题,每小题1分,共10分)Choose the letter indicating the best choice to complete each sentence or answer each question:1. Which of the fo[lowing is a purpose of communication'?.A. To establish and build goodwill.B. To build self-esteem.C. To persuade.D. All of the above describe a purpose of communication2. A key to receiving honest feedback isA. the attitude of the receiverB. the message's environmentC. the sender' attitudeD. effective listening3. What is the first step lo working effectively with people from different cultures?A. Teach them as much as you can about your culture.B. Learn to speak their language.C. Recognize and accept the differences between cultures.D. Pretend not to notice any differences.4. Communicating effectively with people of diverse backgrounds is bothA. challenging and rewardingB. difficult and frustratingC. complicated and unsatisfyingD. simple and uncomplicated5. Which of the following sentences contains all of the five W's?A. The Board of Directors will hold a meeting at company headquarters on March 9, 2001, to approve the revised employee policy manual.B. New employees should report at 8..30 a.m. on Monday, October 6, for an orientation session.C. Committee volunteers will meet in conference room C on Thursday at 2:30.D. Please join Chief of Staff Dr. Ar[yn Michaels at the 4~h floor nurses~ station for a tour of the new facility.6. An agenda isA. a purchase orderB. the order of business to be discussed during a meetingC. the list of decisions made during a meetingD. the order of announcements to be made at a meeting7. Which of the following letter parts is optional?A. datelineB. subject lineC. writer's nameD. salutation8. Which of the following twenty-first century?likely an accurate projectign for the workforceA. The workforee will have to be more mobile than ever before becausemarketplace.B. Continuing development of international workforce.global marketplacerequire development ofC. The technology required by the global marketplace will reduce the neea Ior a multieultural workforce.D. As nations become self-sufficient, international business will decrease, eliminating the need for a multinational workforce.9. Which of the following is based on data?A. Findings.B. Conclusions.C. Recommendations.D. Conclusions and recommendation.10. Which of the following would be a formal report?A. Memo report.B. Letter report.C. Short manuscript report.D. Long manuscript report.Ⅱ. TRUE / FALSE (10 小题,每小题1分,共10分)Write a T in the space provided if the statement is true. Write an F in the space if the statementis false. Your judgment should be based on your understanding of the course book.T/F__ 11. When using the I-attitude, the sender is showing concern for the receiver.__ 12. Integrated software will contain several types of software, and these programs can run at the same time.__ 13. A stereotype can get in the way of truly understanding an individual.__ 14. Maintaining steady eye contact with a person from an Asian culture is a good way to show that you are confident and that you really want to do business.__ 15. A receiver-oriented message contains mostly first-person pronouns, such as we and us.__ 16. A message organized in direct order includes the main idea followed by supporting information.__ 17. Hard copy is another term for electronically sent mail.__ 18. A memo heading is always in capital letters on plain stationery.__ 19. A multinational company not only does business in other countries but also maintains a multinational workforee.__ 20. Most business reports are written in formal report format.Ⅲ. CASE ANALYSIS (10 分)21. Rewrite the following short paragraph by identifying all errors and correcting them: Enclose is a certificate for 25 percent off you next purchase at Lee's. Presently, we are have a 33 percent off sale on computer and software. Come in, use your certificate, and take advantage for this opportunity.Ⅵ. READING COMPREHENSION (10 小题,每小题1分,共10分)Read the following two passages and answer the questions.Passage One:More than 65 percent of a company's business comes from current customers. Those customers are not easily replaced, so it is every company's job to keep its current customers satisfied even as it is trying to attract new customers. After all, some of those new customers will come because they hear about the store from current customers.In the fast-paced world of retail, customer loyalty is especially important. So manystores are selling the same products that retailers have to offer customers something more.That something more is their customer service. Discount coupons, valet parking (whereparking is a problem), and free gift wrapping are just some of the extras retailers now offer. Another important facet (方面)of customer service is handling customer complaints. Retailers should not think of complaints as a nuisance(麻烦事). They should see them as anexcellent opportunity for some free feedback, although it is true that a small percentage utcustomers do complain unjustly. But the vast majority of customers who complain are tellingretailers what they need to hear. For this reason, retailers should (1) listen carefully,(2)respond positively, (3) admit a mistake immediately, or if a mistake has not been made,explain the reason for the confusion, (4) ask customers what they would like done, and (5)comply with their requests. Good customer service is the surest way to stand out from all of he other retailers.22. Why are current customers important to retailers?A. They shop at the same place from habit.B. They provide at least two-thirds of a company's business.C. They bring their friends shopping with them.23. So many stores sell tile same products. How can one retailer stand out?A. With discount coupons.B. Through heavy advertising.C. With the quality of its customer service.24. How can retailers get free feedback?A. By increasing profits.B. By paying attention to complaints.C. By promoting holiday sales.25. Most customers who complain areA. doing it unjustlyB. just trying to get their money back.C. telling the retailer what he should know26. If a mistake has not been done, a retailer shouldA. offer a reason for the misunderstandingB. pretend it never happenedC. get an apology from the customerPassage Two:A formal written agreement, or contract, is invaluable to employers and employeesalike. Both benefit by having the terms of their association spelled out in advance. Spoken agreements are subject to misinterpretation. While written agreements do not guarantee identical interpretations, they can help provide legal protection for everyone involved. Most businesses have a standard contract; however, the terms of the contract may be negotiable. Changing a contract requires careful attention to the legal implications, and changes should always be noted in writing and initialed or signed by all parties. Original copies are generally retained by the employer.Contracts may list penalties(处罚)if the signed agreement is broken. With intellectual property, for example, many contracts stipulate(规定)that, while an employee works for a company, ideas developed by the employee belong to the company. If the employee tries to market his or her ideas independently, he or she risks a lawsuit(诉讼)and possibly a financial penalty to make up {or the company's presumed losses.Contractual disputes sometimes are settled by lawsuits, or they may be settled through arbitration(仲裁). In arbitration, a neutral third party investigates the disagreement. To avoid the expense of a lawsuit, many companies prefer arbitration. Contracts often contain clauses that speci[y how arbitration would take place. Both parties agree to accept the arbitrator's decision as binding.27. Written agreementsA. are not likely to be misinterpreted than oral onesB. assure that the employee and employer interpret everything identicallyC. provide legal protection [or both the employer and the employee28. Changes to a contractA. should be initialed or signed by the employerB. should be initialed or signed by the legal departmentC. should be initialed or signed by all parties to the agreement29. With intellectual property, companies often stipulate thatA. if a company employee develops a marketable idea, it belongs to the companyB. original ideas belong to the employee who thought them upC. no one can own an idea30. What happens if an employee markets his or her ideas independently?A. The company may sue for losses.B. The employee will be fired.C. The contract agreement must be rewritten.31. Who can be an arbitrator?A. A court-appointed attorney.B. A third party not involved in the dispute.C. A legal advisor hired by the employer.V. TRANSLATION (3 段短文，每段5分，共15分)32.Communication skills are especially important when you communicate with people of diversebackgrounds. In addition to just writing or speaking effectively, you need to add elements of sensitivity, understanding, and tolerance in your communication.33.The two most common internal documents--those written for use within an organization-- are memos and e-mai[ messages. The memo is a business document that has traditionally been the most common communication inside a company's walls. However, with the advent of Internet technology, electronically sent e-mail messages are quickly replacing the memo asthe communication of choice.34.The tone of a letter that contains a negative message should reflect a sincere concern for the receiver's interests. Your aim is to present the unfavorable news positively and in a manner the receiver will view as fair and, if possible, in the receiver's best interests.Ⅵ. WRITING (35分)35. According to the given facts, format a business envelope: (5 分)The sender: GUANGDONG PROVINCIAL FOODSTUFFS IMPORT &. EXPORT CORP.No. 101, Xinhua Road, New & Hi-Tech Industrial Development Zone, Jiangmen City, Guangdong, China, 529010Tel: 0852-0750-3345215Fax: 0852-0750-3345215The receiver:Prof. L. S, St. Clair, 71 South Perkins Ext& Memphis, TN, U. S. A. 38117-321136. Assume that you are Jane Scroggins, the manager of the word-processing department. Write a memo to your supervisor, Ms. Jaquette Stevenson, vice president of information systems, informing your selection of new word-processing software. You choose a popular, but powerful and most user-friendly software, which will cost just over $15, 000, approximately $ 3, 000 [ess than other world-processing packages (the budget allocated $20,000). You will have to buy a site license for your company so that everyone in the organization can legally use this package, which will improve your productivity greatly. You thank her for her help in getting you the fund for this improvement. (10 分)37. Write a letter according to the situation below, using the block format and open punctuation.Situation: Nancy White, the purchasing manager of Sunshine Manufacturing, writes to Charles Perilli, the Sales Consultant of Jacksonville Stationery, informing him that her company now needs printer paper for use with the five Printstar laser printers which have been purchased and will be delivered. She requests price quotes and the samples of the paper he may recommend and also encloses her company's standard quote form. His address is 30- 65 Paim Place, Jacksonville, Fl. 32201-7246. (20分)中央广播电视大学2004—2005学年度第一学期“开放专科”期末考试英语专业商务交际英语(1) 试题答案及评分标准(供参考)Ⅰ. MULTIPLE CHOICE (10 小题,每小题1分,共10分)Choose the letter of the best word or words to complete each sentence:1. D2. C3. C4. A5. A6. B7. B8. B9. A 10. DII. TRUE / FALSE (10 小题,每小题1分,共10分)Write a T in the space provided if the statement is true. Write an F in the space if the statementis false.11. F 12. T 13. T 14. F 15. F16. T 17. F 18. F 19. T 20. FⅢ. CASE ANALYSIS (10分)21. Rewrite the following short paragraph by identifying all errors and correcting them: Enclosed is a certificate for 25 percent off your next purchase at Lee~s. Presently, we are having a 33 percent off sale on computers and software. Come in, use your certificate, and take advantage of this opportunity.Ⅳ. READING COMPREHENSION (10 小题,每小题2分,共20分)Passage One: 22. B 23. C 24. B 25. C 26. APassage Two: 27. C 28. C 29. A 30. A 31. BV. TRANSLATION (3段短文，每段5分，共15分)32．在与来自不同文化背景的人进行交流时，交流技巧尤为重要。

商务交际英语（1）1、A receiver will react favorably to a message that contain positive news. Favorably means____.A. 风味B. 急切C. 好意地D. 粗鲁地正确答案：C2、Nonverbal symbols often accompany verbal symbols. Nonverbal symbols mean ____.A. 非动词符号B. 动词符号C. 非语言符号D. 语言符号正确答案：C3、When you receive a message ____ is accurate, easy to understand, you forma positive image of the receiver.A. whereB. whenC. thereD. that正确答案：D4、Revamp your message because it contains some errors. Revamp means____ here.A. 重新找回B. 派遣C. 改进D. 退回正确答案：C5、A claim is a message that requests a refund, an exchange, or a discount on merchandise or services. Discount means____.A. 计算B. 赊账C. 折扣D. 柜台正确答案：C6、Conditions outside the receiver and the sender that detract from the communication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if it is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.(1)、Conditions outside the receiver and the sender that detract from thecommunication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to communication. A document can create an external barrier if it is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to communication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate in which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sensitive to employees’ attitudes and ideas encourages creativity and growth.正确答案：(2)、1. Examples of external barriers include environmental factors.A. 是B. 否正确答案：A(3)、2. A smudged document can create external barrier to communication.A. 是B. 否正确答案：A(4)、3. The appearance of a written document may be internal barrier to communication.A. 是B. 否正确答案：B(5)、4. In an open climate, decisions and policies often are made and implemented by order.A. 是B. 否正确答案：B(6)、5. A closed or authoritarian climate may create external barrier to communication within an organization.A. 是B. 否正确答案：A7、You may write an email to thank all the committee members who ___ the research and design of the new leave policy.A. contributed toB. consist ofC. congratulateD. communicate正确答案：A8、Ok sign has different meanings in different cultures.A. 是B. 否正确答案：A9、In effective messages with neutral, positive, or routine news, the main idea appears clearly and concisely in the first or second sentence.A. 是B. 否正确答案：A10、A formal report often contains preliminary parts ___ a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix.A. for exampleB. suchC. such asD. /正确答案：C11、Receive feedback means ____ in Chinese.A. 拒绝反馈B. 接收反馈C. 书写反馈D. 改写反馈正确答案：B12、In _____, all lines begin at the left margin.A. block formatB. modified block formatC. simplified block formatD. simplified format正确答案：A13、____ is the oral version of e-mail and replaces answering machine.A. TeleconferenceB. VideoconferenceC. PagerD. Voicemail正确答案：D14、The parts of an email contain to line, from line, date line, subject line, body. Body here means____.A. 树干B. 枝干C. 身体D. 正文部分正确答案：D15、The closing paragraph contains important information or explanations about the main idea of the message.A. 是B. 否正确答案：B16、Subordinates mean ____ in Chinese.A. 地铁B. 上级主管C. 下属D. 同事正确答案：C17、Secondary research involves locate data that already has been gathered and reported.A. 是B. 否正确答案：B18、A company's annual report to stockholders or a report to a government agency is an example of a formal report.A. 是B. 否正确答案：A19、Subject line is a/an ___description of the main idea of the message.A. detailedB. importantC. briefD. meaningless正确答案：C20、Globalization means ____ in Chinese.A. 信息化B. 科技化C. 全球化D. 交际化正确答案：C21、Developmental paragraph can support the main idea by providing____ and____.A. opening remark, closing remarkB. topic sentence, opening remarkC. specific facts, detailsD. ending and examples正确答案：C22、Personal space means ____ in Chinese.A. 个人空间B. 外太空C. 虚拟空间D. 剩余空间正确答案：A23、Analytical reports present information, so they include very little analysis.A. 是B. 否正确答案：B24、The less English people understand, the more they rely ____ body language.A. toB. againstC. onD. from正确答案：C25、If the facts you need are not availably in books, magazines, or other sources, you may need to conduct primary research.A. 是B. 否正确答案：B26、Our _____ is located in Shanghai.A. headquartersB. headquarterC. quarterD. quake正确答案：A27、The symbols contained in a message can be ___ or ____.A. verbal, nonverbalB. oral, verbalC. written, nonverbalD. oral, electronic正确答案：A28、Internal documents also are 1 to advise, direct, or state policy. Employees write emails and memos 2 advise supervisors or coworkers 3 particular topics or procedures. For example, suppose the 4 of your department 5 requested your input on the changes in the new family leave policy. After 6 investigation, you send your supervisor a memo with recommended changes. Supervisors 7 use email and 8 to direct. For example, as a supervisor, you might write 9 email to direct the human resources department to draw up legal and 10 guidelines for the new leave policy. A. commonly B. an C. administrative D. memos E. used F. on G. to H. your I. has J. supervisor正确答案：--begin--29、Email is writing, sent, and received on a computer.A. 是B. 否正确答案：B30、Personal ethics derive from the person's upbringing. Derive from means____.A. removing fromB. returning fromC. coming fromD. protecting from正确答案：C31、____, email is being used instead of letters to send certain types of routine positive or neutral messages.A. IncreasinglyB. IncreasingC. IncreaseD. Increased正确答案：A32、When a manager communicates his or her recommendation to company officers, the communication is regarded as ___.A. lateral communicationB. downward communicationC. informal communicationD. upward communication正确答案：D33、Communication among peers—people of the same status--- is lateral communication. Lateral communication means _____.A. 下行交际B. 上行交际C. 平行交际D. 非正式交际正确答案：C34、Verbal symbols are words used in speaking and writing. Verbal symbols mean____.A. 动词符号B. 非动词符号C. 语言符号D. 非语言符号正确答案：C35、Communication among peers is called lateral communication. Peers means ____.A. outsidersB. communicatorsC. people of the same statusD. supervisors正确答案：C36、Most email software is compatible. Compatible means____.A. 公司的B. 组成的C. 竞争性的D. 兼容的正确答案：D37、Reference initials indicate ___ keyed a letter.A. toB. whoC. to whomD. to who正确答案：B38、Accommodating and benefiting from the diversity of employees and customers ____ one of the greatest challenges in the workplace today.A. beingB. areC. isD. was正确答案：C39、Jargon means____.A. 龙B. 乔治C. 行话D. 大写正确答案：C40、1. Communication is the process 1 to send and interpret messages so they are understood. When 2 with others, you do it so quickly and naturally3 you don’t realize a process is 4 used. In the business environment, that 5 is called business communication. Think about this question: is being an effective communication important to you? When responding 6 that question—7 you thought 8 your personal, academic, or 9 life—— the answer should have been “yes”. Being an 10 communicator should be important to everyone. A. that B. used C. being D. communicating E. professional F. effective G. process H. whether I. to J. About正确答案：--begin--41、What are the three paragraphs included in paragraph structure in business communication?A. Introduction paragraph, supporting paragraph, beginning paragraphB. Opening paragraph, developmental paragraph, closing paragraphC. Informal paragraph, formal paragraph, developmental paragraphD. Supporting paragraph, closing paragraph, informal paragraph.正确答案：B42、Globalization means____ in Chinese.A. 沟通化B. 全球化C. 复杂化D. 传播正确答案：B43、The population of the United States is becoming culturally diverse.A. 是B. 否正确答案：A44、Since you work in a diverse workplace, you need to be able to get along ____ many different kinds of people.A. toB. fromC. withD. against正确答案：C45、Companies usually place an order by using a form called a purchase order. Place an order means____.A. 放置命令B. 下达命令C. 排列顺序D. 下单正确答案：D46、Courteous words are passive, considerable and bias-free.A. 是B. 否正确答案：B47、A goodwill message can be an acknowledgment or a friendly message _____ to build relationships.A. designedB. designC. designingD. to design正确答案：A48、Proofreaders' marks are a type of shorthand for editors.A. 是B. 否正确答案：A49、Never patronize your client, the word patronize means____.A. talking down toB. respectingC. looking intoD. looking through正确答案：A50、To establish rapport, the messages with negative news should contain negative opening.A. 是B. 否正确答案：B51、External barrier means ____in Chinese.A. 外在障碍B. 内部障碍C. 语言障碍D. 文化障碍正确答案：A52、Most people want to do what their customers, coworkers, and employers expect ____ them.A. toB. againstC. ofD. as正确答案：C53、A smile is universal and means the same in any culture.A. 是B. 否正确答案：B54、All lines must begin at the ____ in block format.A. middleB. right marginC. left marginD. the above正确答案：C55、She has been transferred from company headquarters in Beijing, transfer means ____ here.A. 传播B. 指导C. 调动D. 透明正确答案：C56、Informal communication does not follow _____ .A. informal reportB. formal reportC. established lines of authorityD. lateral communication正确答案：C57、Most business reports are informal reports ___ have one of two purposes.A. whoB. fromC. thatD. when正确答案：C58、Secondary research involves gathering fresh , new data.A. 是B. 否正确答案：B59、A multinational company simply and solely sells products or purchases goods from another country.A. 是B. 否正确答案：B60、After you have analyzed the data, you may arrive at a conclusion, an opinion based on interpretation of data.A. 是B. 否正确答案：A61、The two most common internal documents—those written for use within an organization are _____.A. advise and informationB. memos and emailsC. requests and informationD. memos and policy正确答案：B62、The date line ____ the date when the letter was keyed.A. showingB. showC. showsD. being shown正确答案：C63、The closing of a message containing negative news should be courteous andhelpful. The purpose of the closing is to maintain or rebuild goodwill. After presenting or implying the negative news, change the emphasis and close on a positive tone. To maintain a positive tone, (1) do not mention or remind the receiver of the negative news again and (2) do not apologize because you cannot accommodate the receiver. If a mistake has not been made, an apology is not appropriate. If you did make a mistake, you owe the receiver an apology. However, place the apology in the middle paragraphs—not in the closing. The closing should have a sincere tone. Avoid overused closings such as “if you have any questions, please don’t hesitate to call.” Use a similar statement but with a positive tone: if you have any question, please call. Avoid using conditional words such as hope, think and maybe. Offer the receiver another option. Most problem situations have more than one solution. Presenting another option shifts the emphasis from the negative news to a positive solution.(1)、The closing of a message containing negative news should be courteous and helpful. The purpose of the closing is to maintain or rebuild goodwill. After presenting or implying the negative news, change the emphasis and close on a positive tone. To maintain a positive tone, (1) do not mention or remind the receiver of the negative news again and (2) do not apologize because you cannot accommodate the receiver. If a mistake has not been made, an apology is not appropriate. If you did make a mistake, you owe the receiver an apology. However, place the apology in the middle paragraphs—not in the closing. The closing should have a sincere tone. Avoid overused closings such as “if you have any questions, please don’t hesitate to call.” Use a similar statement but with a positive tone: if you have any question, please call. Avoid using conditional words such as hope, think and maybe. Offer the receiver another option. Most problem situations have more than one solution. Presenting another option shifts the emphasis from the negative news to a positive solution.正确答案：(2)、1. A message containing negative news should have a courteous and helpful closing.A. 是B. 否正确答案：A(3)、2. The courteous closing of a negative message may rebuild goodwill.A. 是B. 否正确答案：A(4)、3. An apology should be placed in the closing of a message containing negative news.A. 是B. 否正确答案：B(5)、4. The sender should apologize if he or she can’t accommodate the receiver.A. 是B. 否正确答案：B(6)、5. Offer another option in the closing can shift the emphasis of the receiverfrom negative news to a positive solution.A. 是B. 否正确答案：A64、What is the opposite phrase of formal communication?A. written communicationB. oral communicationC. electronic communicationD. informal communication正确答案：D65、What is the opposite phrase of external communication?A. informal communicationB. formal communicationC. internal communicationD. oral communication正确答案：C66、The assessment determines the order and timing of your message.A. 是B. 否正确答案：A67、Supervisors mean ___ in Chinese.A. 超级明星B. 迷信C. 下属D. 上级主管正确答案：D68、Incorrect spacing belongs to ___ errors when the final draft of a written message is being proofread.A. generalB. mechanicalC. meaninglessD. unimportant正确答案：B69、Business letters are used to communicating written messages to people outside an organization.A. 是B. 否正确答案：B70、Use active voice helps one be direct and keep one’s sentences from being too wordy.A. 是B. 否正确答案：B71、Men and women can be hired for any job for which they are qualify in today’s workplace.A. 是B. 否正确答案：B72、The applicant is ______ about the job requirements and the company.A. knowB. knewC. knowledgeableD. have known正确答案：C73、Introverts mean _____ in Chinese.A. 内向者B. 旁观者C. 辅助者D. 外向者正确答案：A74、A developmental paragraph ends a communication with a summation or a reference to the main idea stated in the opening paragraph.A. 是B. 否正确答案：B75、Cultural diversity means ____ in Chinese.A. 文化种类B. 文化障碍C. 文化多元性D. 文化交际正确答案：C76、Headquarters mean____ in Chinese.A. 总部B. 四分之一C. 第一段D. 秋季正确答案：A77、The communication process is so automatic and natural that you even may not realize you are using it. Automatic means ____ here.A. 感激的B. 不假思索的C. 流利的D. 人为的正确答案：B78、A negative-news message conveys news that will ____ the receiver.A. satisfyB. reflectC. supportD. disappoint正确答案：D79、"Come in and use your Tech credit card soon." The sentence contains the message focusing on the receiver, it can be regarded as ____.A. I-orientedB. Business-orientedC. Communication-orientedD. You-oriented正确答案：D80、____ and benefiting from the diversity of employees and customers is one of the greatest challenges in the workplace today.A. DevelopingB. FailingC. AccommodatingD. Needing正确答案：C81、Most Americans prefer to stand ____ when talking to others.A. less than 18 inchesB. more than 3 feetC. 18 inches to 3 feetD. closer than a couple of feet正确答案：C82、Another external barrier to communication within an organization is a closedand authoritarian climate. A closed and authoritarian climate means____.A. 封闭和烦闷的天气B. 封闭和狭隘的空间C. 封闭和专制的氛围D. 狭隘和压抑的氛围正确答案：C83、Cultural differences can be communication barriers.A. 是B. 否正确答案：A84、Body language may include facial expressions, ___ or postures that accompanya person’s words.A. gesturesB. expressionC. expressionsD. oral symbols正确答案：A85、Your ability to establish and build relationships 1 every aspect of your 2. Whether in your social, academic, or professional life, this ability determines the depth of 3 relationships 4 friends, family members, classmates, and coworkers. Good relationships 5 in goodwill—the 6 reputation that 7 individual or a business has with its customers. Any communication 8 helps to develop a 9 relationships between you 10your receiver builds goodwill. A. your B. affects C. life D. favorable E. with F.result G. an H. that I. and J. better正确答案：--begin--86、One of the bitterest and most time-worm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students' earnings by 25%, on a weighted average, or $220,000 over their lifetime, according to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants ‘revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to charge students up to $3,000 a year for their degrees, arguing that it’s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker’s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and economics or business are the most lucrative choices, making their average earnings 25% higher, according to the article, published in the office for national statistics' monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a “small ”difference to earnings- a small negative one, in fact. Just ahead are degrees in education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. “It’s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest financial returns than others,” Prof. Walker said. As an economist, he was quick to point out that students might gain non-financial returns from arts degrees:”Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun.”(1)、One of the bitterest and most time-worm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students' earnings by 25%, on a weighted average, or $220,000 over their lifetime, according to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants ‘revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to charge students up to $3,000 a year for their degrees, arguing that it’s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker’s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and economics or business are the most lucrative choices, making their average earnings 25% higher, according to the article, published in the office for national statistics' monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a “small ”difference to earnings- a small negative one, in fact. Just ahead are degrees in education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. “It’s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest financial returns than others,” Prof. Walker said. As an economist, he was quick to point out that students might gain non-financial returns from arts degrees:”Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun.”正确答案：(2)、1.What is the best title for the passage?A. Professor Walker’s ResearchB. How to Make Big Money.C. Differences Between Science and Arts Degrees.D. Studying Arts Has Negative Financial Outcome.正确答案：D(3)、2.Universities charge students a rather high tuition mainly because_____.A. they provide the students with very prosperous subjects to learnB. they assume that their graduates can earn much more than they had paidC. they don’t get financial support from the governmentD. they need much revenue to support the educational expenses正确答案：B(4)、3.The word “lucrative”(Line 1, Para. 4) most probably means _____A. sensibleB. creativeC. profitableD. reliable正确答案：C(5)、w, medical and business graduates could earn 25% more than ______A. education graduatesB. arts graduatesC. those who had not studied at the universityD. the average income正确答案：C(6)、5.We can safely conclude that the author ______.A. regards arts degrees as meaninglessB. finds this result disappointing and unfairC. wants the students to think twice before they decide what to learn in collegeD. holds that arts degrees are still rewarding despite its scarce financial returns正确答案：D87、Members of effective work teams have a strong group identity and foster improvement by reviewing both successes and failures.A. 是B. 否正确答案：A88、You must communicate to obtain the information you need. Obtain here means ____.A. 发出B. 建立C. 设置D. 获取正确答案：D89、Liking business letters and memos, informal reports are organized arounda main idea and its supporting information.A. 是B. 否正确答案：B90、Complete messages contains a variety of sentence types.A. 是B. 否正确答案：B91、The two styles of reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains preliminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of a formal report is a company’s annual report to stockholders or a report to a government agency. Another example is an external proposal—a report that analyzes a problem and recommends a solution to people outside the writer’s company. Informal reports are shorter than formal reports and are written in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and recommend a solution.(1)、The two styles of reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains preliminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of a formal report is a company’s annual report to stockholders or a report to a governmentagency. Another example is an external proposal—a report that analyzes a problem and recommends a solution to people outside the writer’s company. Informal reports are shorter than formal reports and are written in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and recommend a solution.正确答案：(2)、1. Formal reports often are long, analytical and impersonal.A. 是B. 否正确答案：A(3)、2. An anual report to stockholders is the preliminary part of an informal report.A. 是B. 否正确答案：B(4)、3. Informal reports often contain preliminary parts such as a title page, an executive summary.A. 是B. 否正确答案：B(5)、4. Formal reports often are longer than informal ones and are written in formal style.A. 是B. 否正确答案：A(6)、5. An internal proposal which is an example of formal report, is used to analyze an internal problem and suggest a solution.A. 是B. 否正确答案：B92、To avoid becoming a communication barrier, ___ need to think before they speak while introverts need to make sure they speak.A. extrovertsB. receiversC. introvertsD. senders正确答案：A93、Specific facts and details should appear in ______.A. developmental paragraphsB. closing paragraphC. opening paragraphD. topic sentence正确答案：A94、Which part can tell the recipient that another separate document is included with a memo?A. Date lineB. From lineC. AttachmentD. To line。

BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。

“商务交际英语（1）”考试样题(开卷)I. MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter indicating the best choice to complete each sentence or answer each question:1.Which of the following is NOT an external barrier to communication?a.Motivation or interests.b.Environmental factors such as lighting and heat.c. A closed or authoritarian climate.d.An open climate in which communication flows easily.2.What is NOT included in the purpose of communication?a.To establish goodwill.b.To build self-esteem.c.To obtain information.d.To practice using language accurately.3.If verbal and non-verbal symbols in the sender’s message conflict, receiversgenerally ________.a.believe the non-verbal symbols over the verbal symbolsb.believe the verbal symbols over the non-verbal symbolsc.don’t know which to believed.believe both the verbal and non-verbal symbols4.To communicate effectively, the sender must________.e audience analysis, examine the message’s environment, encourageand interpret feedbacke audience analysis, read and listen effectivelye audience analysis and overcome external and internal barriers tocommunicated.speak and write clearly, and use proper equipment5.When communicating with other people, remember that everyone wants tofeel ________.a.admired and cared forb.understood and importantc.important, competent, and admiredd.valued, respected, and understood6.Which of the following statements about body language is true?a.People from different cultures interpret body language in differentways.b.Basic body language is universal; it means the same to all people.c.Facial expressions are universal, but gestures are less so.d.Friendly body language is all the same; unfriendly or threateninggestures vary.7.Which of the following is a receiver-oriented statement?a.I grant your request for vacation from the week of August 14th.b.Our company works hard to meet the needs of our customers.c.As our guest, you will receive the attention that you deserve.d.We make every effort to serve our clients efficiently and at theirconvenience.8.What is NOT included in the stage of planning a message?a.To identify the objective.b.To determine the main idea.c.To choose supporting information.d.To evaluate the message.9.Which of the following is NOT included in the common abuses of memos?a.Written too frequently.b.Written to gain attention.c.Written to express one main idea.d.Written by a committee.10.According to the course book, which of the following statements is NOT truein letters that contain neutral or positive messages?a.The ending should be friendly, courteous and personable.b.The main idea can be presented at the end.c.Supporting information should be presented as much as possible.d.More information should be presented later.II. TRUE / FALSE （10小题，每小题1分，共10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.T / F______ 11. The primary participants in the communication process are senders and receivers.______ 12. All business messages should promote goodwill.______ 13. Once you run your word processor’s spell checker, your writing will be free of spelling errors.______ 14. A letter contains both verbal and nonverbal symbols.______ 15. When conversing with a coworker, the distance between the two of you sends a nonverbal message.______ 16. The words police officer, technician and server are all neutral, orunbiased.______ 17. Audience analysis should be a major tool for the effective senders of messages.______ 18. If a work team is going to be effective, it is usually effective from the very first meeting.______ 19. To overcome diversity in the workplace, the best plan is to overlook difference.______ 20. Proofreading the hardcopy, even after proofing on screen, ensures the accuracy of a document.III. READING COMPREHENSION （10小题，每小题2分，共20分）Read the following two passages and answer the questions.Passage One:Complete messages contain a variety of sentence types. You will hold your readers’ attention if you vary the length and structure of your sentence s as well as the structure of your paragraphs.It is best to keep sentences at 20 words or less. At the same time, it adds interest to have some noticeably short sentences—perhaps 10 words or even fewer. Using sentences of different lengths keeps your writing from feeling choppy or monotonous. As you vary sentence length, your sentence structure naturally varies as well. Alternate simple sentences with compound and complex sentences.Varying paragraph length also keeps your writing from being choppy. We’ve already said that the opening and closing paragraphs of a message should be relatively short. When writing your middle paragraphs plan them so that they average about six or eight lines long. Mix in a short, two- or three- line paragraph sometimes to add interest. A short paragraph also is a way to emphasize an important point.21.It is advisable to keep the average length of a sentence at ______.a.more than 20 words.b.not more than 20 words.c.10 words or fewer.22.The word choppy in the passage means ______.a.short irregular wavesb.cut into piecesc.short, broken and slightly rough.23.According to the last paragraph, ______.a.the length of all paragraphs should be the sameb.the middle paragraphs should be shorter than the beginning and endingonesc.the middle paragraphs should be longer than the beginning and endingones24.When you write sentences of different lengths, ______.a.the structure of the sentences will also be differentb.they will have the same structurec.your variation will have no effect on the sentence structure25.In the following statements, which is true about a short paragraph?a.It is less important than a long paragraph.b.It can be used to express emphasis.c.You have to put a short paragraph after several short paragraphs.Passage Two:Although language is an important part of communication, communication is not simply a matter of understanding and speaking a language. It involves transmitting an idea and understanding someone else’s idea. People from different cultures think differently about various issues than do North Americans. The ability of a NorthAmerican to speak in three different languages still may not enable him or her to understand the issues from the viewpoint of those from another culture.Cross-cultural communication differs from the more familiar within-culture communication situations in that there are systemic differences in the assumptions made by people of different cultures. Being aware of and understanding these different assumptions can help improve communication and relationships.The major problems of intercultural communication occur in perception and in attribution of meaning. Communication is defined as a “dynamic process w hereby human behavior, both verbal and nonverbal, is perceived and responded to.” People respond according to their perceptions, not necessarily according to what the transmitter believes he or she is communicating. This is an interactive process.26. People from different cultures think differently about various issues than do North Americans. This sentence means ______.a.Other people have deeper understanding than the North Americans.b.Other people understand more issues than the North Americans.c.Other people may understand things in a way different from that of the NorthAmericans.27. According to the passage, which of the following statements is true?a.By speaking three languages, people do not naturally share the viewpoint ofother people.b.By speaking three languages, people naturally share the viewpoint of otherpeople.c.All Americans speak three different languages.28. Which of the following statement is true?a.Cross-cultural communication only occurs when you work in another country.b.Within-culture communication never occurs when you travel to anothercountry.c.Cross-cultural communication is more complex than within-culturecommunication.29. In communication, people respond according to ______.a.the intention of the message senderb.their own understanding of the messagec.the literal meaning of the message30.According to the last paragraph, ______.a.perception and response are equally importantb.perception is more important than responsec.perception is less important than responseIV. TRANSLATION（4段短文，每段5分，共20分）Translate the following passages into Chinese:31.A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.32.A letter containing a negative message conveys news that will disappoint the receiver. Letters that deny requests, decline to supply information, refuse credit, or reject a proposal are examples of this type of letter. Careful planning and organizing are required to convey the disappointing news and yet maintain goodwill.33.Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings.A meeting may consist of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients.34.Most business reports are informal reports and have one of two purposes. They present information that has been requested, or they analyze a problem and report the findings. The organization and the format of these reports vary depending on the nature of the message and the people who will receive them.V. WRITING （40分）35. According to the given facts, format a business envelope: (5分)The sender:INTEGRATED COMPUTER TECHNOLOGY CO.LTDRm 806, AngMoKioIndustrial Park 2, Singapore 668987Tel: (65)245 9876Fax: (65)245 8907The receiver:Mr. David Law, D2 #05-06 KentmorePark, 89 Pasir Panjang Hill Road, Singapore 051136. Write a memo for all company employees, by using the traditional memo format. You are the administration officer. This memo is to inform the overtime policy. The overtime policy can not assure of the overtime pay. However, the company will not fire any one and the present situation will be changing in the near future.(10分)37. Write a letter to decline to supply the information requested：（25分）Situation: Trey Alfred, a graduate student at a local university, is conducting research on stockholder reactions to corporate annual reports. He has written to your supervisor, the vice President of Communication for your corporation, and asked for names and addresses of 100 of your stockholders. Because of privacy laws and the lawsuits that followed, your corporation does not give out names and addresses of 100 of your stockholders. Write to Trey and deny his request. Try to help Trey in some way. His address is 435 North Essence Avenue, Prairie Village, KS GG 66208-1935.“商务交际英语”样题参考答案一. MULTIPLE CHOICE （10小题，每小题1分，共10分）Choose the letter of the best word or words to complete each sentence:1.a2. d3. a4. c5. d6. a7. c8. d9. c10. b二、TRUE / FALSE （10小题，每小题1分，共10分）Write a T in the space provided if the statement is true. Write an F in the space if the statement is false.11. T12. T13. F14. T15. T16. T17. T18. F19. F20. T三、READING COMPREHENSION （10小题，每小题2分，共20分）Read the following two passages and answer the questions.Passage One: 21b, 22c, 23c, 24a, 25bPassage Two: 26c, 27a, 28c, 29b, 30a四、TRANSLATION（4段短文，每段5分，共20分）Translate the following passages into Chinese:31.A report is a document that provides the facts about a specific situation or problem for consideration by a specific group of people. Reports are business tools that enable managers to make decisions or solve problems. Reports can be classified according to their style, purpose, and format.报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。

商务英语试题及答案一、阅读理解Passage 1Most cross-cultural business negotiations involve executives from different countries discussing business in English, even when it is not their mother tongue. The potential for misunderstanding and confusion is high. English as a second language is one thing; business as a second culture is quite another. Negotiating internationally calls for a special skill set and flexibility.Being fluent in a language is not sufficient to be an effective international negotiator. It is important to understand the business etiquette, cultural norms, and communication styles of the other party. In some cultures, direct eye contact is considered respectful, while in others it may be interpreted as aggressive or invasive. Similarly, gestures or body language that are considered positive in one culture may have negative connotations in another. Without a deep understanding of these cultural nuances, negotiations can easily break down.In addition to cultural awareness, successful negotiations require careful preparation. Thorough research on the other party's background, business practices, and negotiation style can give a negotiator a competitive edge. It is also crucial to understand the goals, interests, and priorities of both sides before entering into any negotiation. This allows for the development of mutually beneficial solutions that can strengthen business relationships and lead to successful outcomes.Overall, effective cross-cultural business negotiations require language proficiency, cultural sensitivity, and strategic preparation. By developing these competencies, executives can navigate the complexities of international business and achieve positive results.1. According to the passage, why is being fluent in a language alone not enough for successful international negotiations?A. Cultural norms and communication styles vary between countries.B. Business executives need to speak their mother tongue during negotiations.C. Language barriers can impede effective communication.D. Negotiations should be conducted in the negotiator's first language.2. What is a crucial aspect of cross-cultural negotiations?A. Being assertive and direct.B. Researching the other party's background.C. Avoiding eye contact to prevent misunderstandings.D. Communicating using gestures and body language.3. Which of the following is emphasized as a key factor for achieving successful outcomes in negotiations?A. Fluency in multiple languages.B. Competitive advantage through negotiation tactics.C. Understanding the goals and priorities of both sides.D. Developing a strong business network.Passage 2Dear Customer,Thank you for choosing our company for your office supply needs. We are constantly striving to improve our services and to offer you the best products available in the market. As part of our commitment to excellence, we would like to hear your feedback.Would you please take a few minutes to complete the following survey? Your honest opinions and suggestions are highly appreciated and will assist us in enhancing our products and services to better meet your needs.1. How satisfied are you with the quality of our products?□ Very Satisfied□ Satisfied□ Neutral□ Dissatisfied□ Very Dissatisfied2. Have you had any issues or concerns with our customer service?□ Yes□ NoIf you answered "Yes" to question 2, please provide details:_______________________________________________________3. How likely are you to recommend our company to others?□ Highly Likely□ Likely□ Not Sure□ Unlikely□ Highly Unlikely4. Do you have any suggestions on how we can improve our products or services?_______________________________________________________Thank you for taking the time to complete this survey. We value your opinion and will carefully review your feedback to ensure that we continue to provide you with the best possible experience.Sincerely,[Company Name]二、口语交际请准备一个商务会议的自我介绍，包括以下内容：1. 所在公司及职位2. 对会议主题的看法和经验3. 个人能为会议做出的贡献参考答案：Good morning/afternoon everyone,My name is [Your Name] and I am currently working as a [Your Position] at [Your Company Name]. I would like to express my gratitude for having the opportunity to attend this important business conference.As an experienced professional in the industry, I have been actively involved in various projects related to the conference theme. Through these experiences, I have come to realize the critical role that [Conference Theme] plays in driving business growth and fostering innovation. I believe that this conference will provide us with a platform to exchange valuable insights and best practices, which can ultimately contribute to our individual and collective success.In terms of my personal contribution to this conference, I am confident that my expertise in [Specific Area of Expertise] can enrich the discussions and provide practical solutions to the challenges we may face. I am eager to actively participate in the group discussions, share my knowledge, and learn from the valuable experiences of fellow attendees. Together, I believe we can collectively enhance our knowledge and find innovative ways to overcome industry obstacles.Once again, I want to express my gratitude for being a part of this conference. I am looking forward to engaging in meaningful conversations and building valuable connections with all of you. Thank you.三、写作请以"Effective Communication in a Global Workplace"为题，写一篇关于跨国企业中有效沟通的重要性的文章。

商务英语沟通试卷第一篇：商务英语沟通试卷商务英语沟通试卷Part One（5%）I ．Multiple Choice(1％x5=5%）Directions: In this part, there are items 1-5.Choose the best answer A,B,C or D 1．All the following might affect your final message EXCEPT＿A.agecational backgroundC.cultureD.temper2.Being responsive to individual differences, what language must you make a conscions effort to use?A.bias-free language.B.bilingual languageC.formal languageD.foreign language 3.When planning your communication, you should strive for＿that will serveyou in much the same way a blueprint serves a builder or an itinerary serves atraveler.A.a report B.an outlineC.a documentD.an idea 4.Which of the following is NOT of the common bases for idea sequence? A.character B.familiarity C.space D.importance 5.Which of the following is NOT effective use of E-Mail? A.check mail promptly B.do not contribute to E-Mail overload e E-Mail not only for appropriate messageD.exercise caution against Part Two（95%）E ．Gap-Filling(2％x5＝10%）Directions: Complete statements 6一10，filling in each gap with a proper word or a phrase.6.When revising, people should edit or rewrite messages for vividness，clarity，conciseness and e graphics,visual aids and forms whenever possible because they simplify the message.8.To.Minimizedisappointment and maintain a positive relationship，it’a good idea to use the inductive for refusing requests for a favor, an action，or even a donation.9.If the title is longer than one line, arrange it in the inverted pyramid format；that is，make each succeeding line shorter than the line preceding it.10.The four steps involved in.interviewing are: preparation，interchange, uation and action.Ⅲ.T/F Questions（1％X5 =5%）Directions：Decide whether statements 11一15 are true or false.Write“T“ for”true “，and ”F“ for ”false”．11.Team members at the performing stage of team development exhibit the following behaviors：commitment, cooperation, communication and contribution.T 12.The manager failed to sign the second copy of the engagement letter.F13.Effective persuasive messages are built on multiple selling points interwoven throughout the message.F14.During a presentation, the speaker should generally avoid jargon and technical terms.T15.While some employers place heavy emphasis.on academic performance, others place more weight on an applicant's abilities and experiences.T IV.Term Definition(4% x4＝16%）Directions: Explain terms 16一19 in English.16.group communication Group communication occurs among more than two people：a committee，a club，or all the students enrolled in a class.17.redundancy A redundancy is a phrase in which one word unnecessarily repeats an idea contained in an accompanying word.18.flowchart A flowchart is a step-by-step diagram of a procedure or a graphic depiction of a system or organization.19.unstructured interview An unstructuredinterview is a freewheeling exchange and may shift tram one subject to another, depending on the interests of the participants.V.Short-Answered Questions(6% x4 =24%)Directions: Answer questions 20一23 in English 20.What are the stages of the communication process model?（Describe the five stages, in the communication process using the following terms：（a)sender,（b)encode,（c)channel，（d)receiver,（e)decode,(f)feedback, and（g)interferences or barriers.）①The sender encodes the message.（1分）②The sender selects an appropriate channel and transmits the message.(1分）③ The receiver decodes the message.（1分）④The receiver encodes the message to feedb ack to clarify misunderstandings.（1分）⑤ The sender and receiver remove interferences or barriers that hinder the communication process.(2分）21.What must you keep in mind when writing appreciation messages? ①be sent in a timely manner;(2分）②avoid exaggerate d，strong language that is hardly believable；（2分）③ contain specific comments about the outstanding qualities or performsnce.(2分）22.What techniques are useful for achieving coherence? ① Repeat a word that was used in the preceding sentence；(2分）②Use a prono un that represents a noun used in the preceding sentence；(2分）③Use such connecting word；（1分）④Use transition sentences.（1分）23.How can presentation visuals be used to enhance a presentation? ①Clarifies and emphasizes important points；（1分）②Increases retenti on from 14% to 38%；（1分）③Reduces the time required to present a concept：（1分）④Results in a speaker's achieving goals 34% more often than when presenta-tion visuals are not used；（2分）⑤Increases group consensus by 21% when presentation visuals are used in a meeting.（1分）VI.Graphics(10%）Directions: Draw a line chart according to the given information.24.Draw a line Chart.prepare the line chart showing the sales of Boeing, 1990－1996.90(300)，91(450），92(470)，93(320)，94（280)，95(220)，96(210)．VII.Writing(15% x2 =30%）position（1）Situation;You are Zhanglin, sales manager of Lod Company, 56 Changan Street, Beijing,Tel: 010一88698234.You want to introduce your products to Mr.Gaojun, 123 of N0.4 Street, Shenyang.There are over 800 colors and patterns to choose, and from Nov 5，2004 a 24一hour 20 percent off sale on all clothes are given to all the new customers.Task: Write a sales letter with the given information.LOD 56 Changan Sneet Beijing(010)88698234 Nov 5,2004 Mr.Gaojun 123#, No.4 Street Shenyang Dear Mr.Gaojun, We learned through a mutual business associate that you might be interested in some of our products.Lod Company bas been in business for more than 25 years and handles many kinds of clothes.Over 800 patterns and colors are available for you to choose.And our products are reliable in qualities.You can also enjoy 20 percent discount when you choose to buy our clothes now.And it is our pleasure to serve for you 24 hours per day from Nov 5.If our line of business matches your needs, please feel free to call or write us.We would be most happy to assist you in any way weposition(2)Situation;You are Kitty Lu, the Assistant Manager at Lord’s Booksellers.Your boss Louise Harrison, says to you，“We have received some complaints recently about customer service.I want you to write a report on staff attitudes, general behavior and job satisfaction.I’d like the report as soon as possible so that we can improve the situation.”Task: Write the appropriate report including any relevant information.Report on Customer Complaints Terms of reference Louise Harrison has asked for a report on what the staff believe to be the causes recent customer complaints about the service they have received.Proceedings I discussed with various members of staff their feelings towards the company and their jobs.Findings 1.Many staff are dissatisfied because they have not bad a pay rise due to recession.2.Some members of staff have not bad training since they started working for the company.3.Staff are finding that the company does not stock as many books as usual and that customers are requesting many tides that are not in stock.4.The supervisor was not replaced when be left last year and the staff do not have clear instructions regarding breaks, staff benefits and who to ask if they have questions Conclusions There seem to be a few reasons for staff dissatisfaction or confusion which might be causing customers to complain about service.Recommendations I recommend that we arrange for staff training and either promoting or finding a suit-able supervisor.Kitty Lu April 15，2005第二篇：商务英语沟通考试重点商务英语沟通考试重点第一章：How to apply for the ideal job 1.Here are some good ways make your application letter stand out(1)Look for something unusual in your experience or qualifications.(2)Make the contents of your letter appropriate for the job.(3)Avoid annoying phrases(4)Get someone to read your letter before you send it(5)Keep the letter short(6)Mention the organization(7)Make your letter physically easy to read(8)Remember to state which job you are applying for(9)Be realistic(10)Check again.2.What to mention in your letter or e-mail(1)You meet the specifications for the job(2)The things that make you stand out.第二章：The resume and the interview 1.The resume must be included:(1)Personal information：Full name in Chinese characters and Pinyin;Address;Telephone number;Age indicated by date of birth;Gender;e-mail address;Fax number;Photograph(2)Qualification(3)Education(4)Previous employment(5)Skills(6)Interests and hobbies(7)Future career 2.What do you do now in interview? You must know everything:(1)The company(2)The job(3)The business environment.(4)The business culture of the company(5)Existing employees(6)Focus areas(7)Salary 3Tips(面试中的技巧)(1)Names , underline your family name(2)Eye contact , eye contact is very important(3)Sit comfortably, visual impression are important.第三章：Spoken business communication 1.出色演讲三步骤：(1)Preparing for the talk The audience, The introduction.Preparing the contentVisual aidsThe venueThe length Be ready for questions(2)Structure A clearintroduction is essentialThen you move onto the main part of your presentationFinally you must have a conclusion(3)More practice 2．演讲过程中的技巧(1)Look at them and smile.(2)Take your time(3)Eye contact(4)Gestures(5)Do not just read your speaking notes(6)Pause and volume(7)Sum up(8)Do not run away 第四章：同事沟通及客户沟通1.Problem communications（问题沟通几条原则）(1)Stay calm(2)Listen(3)Do not assume(4)Explain clearly(5)Speak clearly(6)Ask for details(7)Check and respond2言语沟通的有效性检验(1)Action(2)Checking(3)Listen(4)Ask for suggestions(5)Lead your ideas into the ideas of the other person(6)Explain clearly(7)Ask for suggestions again(8)Offer to revise(9)Checking第五章：Written Communication（书面沟通）1.书面沟通的形式包括：(1)A short list of points(2)A huge documents consisting of hundreds of page(3)A letter(4)A note(5)An agenda(6)Minutes of meeting(7)A proposal(8)A description(9)A biography(10)Job application 2.内容撰写过程（5W1H）What why when who where how3.书面沟通小技巧(1)Size matters（字体）(2)Use white space（间距）(3)Read aloud（边读边写）第六章：Business meeting(商务会议)1.开会的原因：(1)To communicate policies(2)To issue instructions(3)To listen to views(4)To hold discussions(5)To ensure that everyone is aware of what is going on(6)To review experiences and future action(7)To provide written records 2.各种类型的会议风格(1)AuthoritarianThe boss is very much the top person.He or she is there to give orders and the others are there to receive instructions.He or she make proposals, allows only a brief discussion and then ask for endorsement of the decision.You want an experienced leader to draw on his knowledge and skill and issue orders for action that will solve a problem.(2)InclusiveThe person in charge seeks to involve all present in the discussion.He or she seeks out alternative viewpoints, repeatedly ask for opinions, and ask if everyone thinks the proposed course of action is appropriate.Decision can be difficult to reach or them may be avoided completely.There is a danger that each personpresent can go away with a different impression of what has been decided.(3)CombatThere are meeting where strongly held and position are presented, attacked and defended.People may argue and disagree.(4)RoutineSome meetings can be very structured.Project meeting often have to be routine in order that progress can be tracked effectively.Everyone has to meet at the same time at the same place and a very ordered of reporting is used.E.g.: Board meetings, executive committee meeting(5)InformalFocus groups and brainstorming sessions, where new trends and ideas are identified and developed.3.Good written records have many attractions,（好的会议纪要包括以下要素）(1)They contain full information about when and where the meeting took place.(2)They record the names of the people taking part.(3)They list people who did not attend.(4)They record who made what decision.(5)They list point for action(6)They are short and concise.(7)They remove duplications.(8)They are easy to access and can be held in electronic form.第七章：cross-cultural business commucations 1.Phenomena which influence cultures文化影响的表现形式(1)Time and punctuality.时间观念与守时。

试卷代号：4015国家开放大学2022年春季学期期末统一考试商务交际英语(1)试题2022年9月注意事项一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏内。

考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场。

二、仔细阅读题目的说明，并按题目要求答题。

答案一定要写在答题纸指定的位置上，写在试卷上的答案无效三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

I.MULTIPLE CHOICE(10小题，每小题2分，共20分)Choose the letter indicating the best choice to complete each sentence or answer each question.1.Instant message conversations areA. formalB. informalC. analytical2. is the receiver's response to a message.A. SenderB. ChannelC. Feedback3.If a message reflects concern for the receiver's needs, it is considered to be-oriented.A. IB. youC. he/she4.A(n) i s an oversimplified belief about a group of people.A. prejudiceB. etiquetteC. stereotype5.A letter from a boss to his secretary is an communication.A. internalB. externalC. oral6. messages are usually organized in an indirect order.A. PositiveB. NeutralC. Negative(4015号)商务交际英语(1)试题第1页(共6页)7. An oral message is composed of both a nd non-verbal symbols.A. verbal symbolsB. body languagesC. gestures8. The states the purpose of the report.A. introductionB. findingsC. analysis9. The is the central theme or most important thought in a message.A. objectiveB. main ideaC. supporting information10. A memo to a coworker thanking her for her support on a project is toA. state a policyB. provide a recordC. promote goodwillII.TRUE/FALSE(10小题，每小题2分，共20分)Write a T in the space provided if the statement is true.Write an F in the space if the statement is false.Your judgment should be based on your understanding of the course book.11. All business messages should promote goodwill.12. The supporting information of a message contains the main idea.13. E-mail should not be used to send sensitive information.14. If possible,a memo should be limited to one page.15. Use indirect order when you expect your reader to response favorably to the mainidea in a report.16.Proposals may be internal or external.(4015号)商务交际英语(1)试题第2页(共6页)17. A multicultural society is one that made up of people from many cultures.18.Analytical reports present information and include little analysis.19.A friendship letter may or may not need supporting information.20. The most important elements in a negative-news message are the reasons for thenegative response.I.READING COMPREHENSION(10小题，每小题2分，共20分)Read the following two passages and answer the questions.Passage OneThe key to most businesses'success is customer satisfaction. There are two rules for customer satisfaction. Rule 1 is that the customer is always right. Rule 2 is if the customer is ever wrong,reread Rule 1.The best way to satisfy your customer is to provide quality products,friendly service, accurate information and keep adding value as much as possible to your products and services. Giving your customers what they need and more than they expect will lead customers to return to you.In order to improve your service,you need to make market surveys so as to know what your customers are thinking and demanding. Then you can take actions to satisfy your customers. In this way you will stay competitive in these changing times.21.What is the key to business success?A. Investment.B. Good advertising.C. Customer satisfaction.22. What type of information needs to be provided?A. Accurate information.B. Interesting informationC. Simple information.(4015号)商务交际英语(1)试题第3页(共6页)23. How to make customers return to you?A. Making market surveys.B. Taking actions to sell more.C. Providing quality products and service.24. Why do we make market surveys?A. To lead customers to return to us.B. To know what customers are demanding.C. To keep customers happy and satisfied.25. What happens when you keep your clients happy?A.Your clients go to competition.B. Your business grows and improves.C. Your business stays at the same level.Passage TwoThere comes a point with a technological process when the world wakes up to the possibilities of what can be achieved. A decade ago,the cellphone was a bulky item of limited range, high cost and minority interest. Now it is everywhere.The personal computer(PC)has been around for decades. But it was only in the mid- 1990s,with the explosive growth of the Internet and the World Wide Web,that it was first recognized that the technology can be used to do business. It is now fully recognized that shopping in cyberspace,the name given to this world wide electronic network,is the way of the future.A recent study by the Department of Trade and Industry(the DTI)provides some impressive data. In the United States, the world's largest consumer of goods,about 21% of the population is now online. Europe is still behind, with only 10% in Britain,for example. But,as we've seen before,when it comes to technology, nothing stays the same for long. The number of people online is rising dramatically throughout the world.(4015号)商务交际英语(1)试题第4页(共6页)26. According to the passage, how was the cellphone like a decade ago?A. It interested few people.B. It cost a lot but was used everywhere.C. It had small size with bad connection.27. People realized that the technology can help do business whenA. the cellphone was everywhere.B. the Internet began to be widely used.C. the personal computer was more and more popular.28. According to the passage,what is the way of the future?A. Use of personal computers throughout the world.B. The explosive growth of the Internet and the World Wide Web.C. Buying or selling via the Internet and the World Wide Web.29. According to the passage, which of the following statements is NOT true?A. The number of people online is rising slowly throughout the world.B. The population online in Britain is smaller than that in the Unites States.C. America consumes more goods than other countries.30. The passage mainly talks about ·A. the cellphone and its influence in some countriesB. development of the Internet technology and its influenceC. the data provided by the Department of Trade and IndustryI V.TRANSLATION(4小题，每小题5分，共20分)Translate the following sentences into Chinese.31. Communication is the process used to send and interpret messages so they areunderstood.32.Most business messages are organized using direct, indirect or direct-indirect order.33. Your ability to establish and build relationships affects every aspect of your life.34. A negative-news message conveys news that will disappoint the receiver.(4015号)商务交际英语(1)试题第5页(共6页)V.WRITING(2小题，每小题10分，共20分)35.According to the given facts,format a business envelope.(10分)The sender:Li Dong,Head of Memorial Hospital666 Beijing Road,Shanghai,213500ChinaThe receiver:Mr. Herry Smith,Head of Hope Hospital36 Rose Avenue,New York,100100U.S.A36.Write a memo in a traditional format according to the following situation.(10 分)You are late for an appointment with a client. You also have some books that are due at the library in a few hours. Write a memo to your secretary asking if she could return the books for you(4015号)商务交际英语(1)试题第6页(共6页)。